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WebSphere Reaches Out to CRM







WebSphere Reaches Out to CRM

WebSphere Reaches Out to CRM 03/14/2003 01:28 AM

A growing number of companies, such as Home Depot, Staples and Prudential Life, are finding refuge from integration and scalability woes by building their CRM projects on IBM's ever-evolving WebSphere platform.




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During Chinese New Year, I met an IBM sales manager and he asked me if I had any expertise with WebSphere. After talking more, it turns out in Malaysia that WebSphere and J2EE skills are sorely lacking and his customers are unhappy with the local IBM solution providers and their WebSphere implementations. In many cases, they are having performance problems, and the complexity of the technology makes it difficult to understand where the bottleneck is.

I think that Java is a great language, but I have always felt that many of the Java technologies are designed to do everything, with the result being that it is confusing, hard to use and harder to tune for developers with limited expertise, which would be the typical programmer profile in a newly developed country like Malaysia.

That's why I believe a simpler technology such as PHP is superior for countries like Malaysia where the skill-base is still growing. The learning curve is lower, the API is powerful and complete for web development, and it scales well.

PHP has to overcome a few perceptions though. Many people have posted to this site saying that PHP is a toy system, headache to maintain, etc, etc. The truth of the matter is that a poor programmer blames his tools. Poorly designed code is a problem with the author's skill, and rarely the technology. That is why J2EE is so unusual, because many Java experts have come to the realization that the J2EE is too complicated, and for once we can blame the technology.

The other half of the matter is education. There are too many badly written PHP articles on how to create a bulletin board or login system. A lot of poor design is due to ignorance and inexperience. The recent arrival of PHP magazines edited by experts such as Marco Tabini are a welcome dose of good medicine.

"zeldman.77"

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