FasterMac.net phone support goes 24/7

Grok Headline matches for FasterMac.net phone support goes 24/7

OWC offers FasterMac.net -- 56K Mac-only
dialup service

OWC offers FasterMac.net -- 56K Mac-only
dialup service 03/19/2003 10:26 PM

FasterMac.net intros TurboMac
accelerated dial-up

FasterMac.net intros TurboMac
accelerated dial-up 02/10/2004 06:53 PM
Other World Computing's (OWC) FasterMac.net Internet service provider (ISP) announced on Tuesday that its accelerated, unlimited dial-up service called TurboMac is now available. It employs software that uses on-the-fly caching and compression/decompression techniques to accelerate Web page display and email downloading times. OWC notes that Web pages finish loading up to six-and-a-half times faster with TurboMac than with non-accelerated ISPs.

FasterMac.net offers unlimited dialup
and ISDN also

FasterMac.net offers unlimited dialup
and ISDN also 12/05/2003 11:23 AM
Other World Computing (OWC) has announced that its FasterMac.net service now offers unlimited nationwide dial-up access. The company is offering ISDN access as well, although the ISDN access has a cap.

Try your inner geek before calling phone
support

Try your inner geek before calling phone
support 05/15/2004 06:56 PM
Houston Chronicle,TX-8 hours ago ... Chances are someone else has experienced the problem you're having, so start by using Google to look for possible fixes. Search ...

Phone-tap trials gather support

Phone-tap trials gather support 02/05/2005 09:52 PM
Support grows for the use of phone-tap evidence in terror court cases after remarks by England's top police officer.

Openwave to Support i-mode Phone

Openwave to Support i-mode Phone 08/12/2004 03:53 AM
Wireless Watch Japan Aug 12 2004 8:31AM GMT

Openwave to Support Leading i-mode Phone

Openwave to Support Leading i-mode Phone 08/09/2004 07:38 AM
PhysOrg.com Aug 9 2004 11:07AM GMT

OPENWAVE TO SUPPORT LEADING
i-mode™ PHONE

OPENWAVE TO SUPPORT LEADING
i-mode™ PHONE 08/11/2004 02:03 PM
Wireless Watch Japan Aug 11 2004 4:45PM GMT

Openwave to Support Leading i-mode
Wireless Phone

Openwave to Support Leading i-mode
Wireless Phone 08/11/2004 05:03 AM
3G Aug 11 2004 9:37AM GMT

OnSync 1.6 Release Improves Motorola
Phone Support

OnSync 1.6 Release Improves Motorola
Phone Support 06/16/2004 07:43 PM
Mac Observer Jun 17 2004 0:15AM GMT

Mobile High Speed 3G expands cell phone
support

Mobile High Speed 3G expands cell phone
support 12/19/2004 03:11 PM
German developer Nova Media on Thursday released Mobile High Speed 3G 4.10, a new version of the utility that automatically configures Mac OS X to connect to the Internet through a cell phone or PC Data card using the UMTS, GPRS, EDGE, HSCSD or GSM protocols. This update adds support for over 18 devices, including Nokia 6630, 6220, 6260 and 9500, Motorola V3, V180, V547, V550, V980, A1000 and E1000 and Sony Ericsson v800, s700, s700i, P910 and P910i. In addition, Novatel Merlin U630 and Sierra Wireless AC750 and AC775 PC Data cards are now supported too. This is a free update for existing users; the full software is €75 (US$99.26).

Mobile High Speed updated with EDGE, new
phone support

Mobile High Speed updated with EDGE, new
phone support 03/06/2004 01:55 AM
German developer nova media announced on Friday that Mobile High Speed 3.23 is now available. The software enables your Mac to use a cell phone network using the GRPS or GSM protocols. The update adds support for the Enhanced Data rates for GSM Evolution (EDGE) protocol, as well as the Nokia 6620, Motorola T725E and Sony Ericsson GC82 PC Card Modem.

Forget Drugs, Now Kids Are Stealing To
Support Their Mobile Phone Habit

Forget Drugs, Now Kids Are Stealing To
Support Their Mobile Phone Habit 08/05/2004 03:50 AM
We've had plenty of stories in the past about how stealing mobile phones was a popular crime, but how about stealing other stuff to pay for mobile phone service? A group of kids in Australia went around on a crime spree that netted approximately $300,000. When asked why they did it, the kids claimed it was to pay their mobile phone bills. Reading that, makes me think they just said that as an excuse. Who needs that much money to pay a mobile phone bill (er... other than Joi Ito)? However, the judge in the case has decided that this must be the new trend: kids are going to start stealing to support their mobile phone habit. Of course, he admits it's the first time he's heard of it, but he finds the idea so compelling that he's just sure it's going to be a trend, and that he'll soon be seeing these mobile phone addicted juveniles coming into court on a daily basis, rather than the typical dope addicts. Maybe he should wait for a bit more evidence.

Teens Get Support from Bush for Cell
Phone Recycling Drive to Benefit Service
Men and Women

Teens Get Support from Bush for Cell
Phone Recycling Drive to Benefit Service
Men and Women 08/20/2004 02:19 AM
Men and women serving their country are discovering the high cost of calling home from places like Iraq. A concerned brother and sister began a drive to help pay those bills, which has attracted attention from the White House. [PRWEB Aug 20, 2004]

Clinitrac Engages Dendrite’s Clinical
Support Center Services to Support
eDiary

Clinitrac Engages Dendrite’s Clinical
Support Center Services to Support
eDiary 11/14/2003 05:46 AM

LiveTime Software Announces Solaris 10
Support for its Java-Based Help Desk,
Customer Service and Support
Applications

LiveTime Software Announces Solaris 10
Support for its Java-Based Help Desk,
Customer Service and Support
Applications 06/17/2005 03:42 PM
Application performance reaches new threshold for high concurrent access. [PRWEB Jun 15, 2005]

eCare support solution adds Safari
support, more

eCare support solution adds Safari
support, more 08/16/2004 12:11 PM
Netopia Inc. released eCare 4.0 on Monday. The upgrade to the company's interactive online support solution adds support for Apple's Safari Web browser, the ability to capture a video recording of remote control sessions and log complete transcripts for any support session, and more. eCare requires only a Web browser on the client side, although Mac users must install a plug-in to use the Desktop Assist, Desktop Observer, Invite Assist and Invite Observe functions. Netopia offers both subscription-based hosted and standalone server pricing models, noting that eCare 4.0 will run on any server with Apache Web Server and Resin Java servlet engine support. Contact the company for pricing or to arrange a demo.

TiVo Desktop gets iPhoto 4 support;
still no AAC support

TiVo Desktop gets iPhoto 4 support;
still no AAC support 01/16/2004 11:33 AM
TiVo Desktop 1.6 is the latest version of the software for TiVo's Home Media Option, which lets users automatically stream music and photos from their Mac (via iTunes and iPhoto) to a TiVo Series2 DVR for listening/viewing on a TV...

LiveTime Support 2.5, ACN support
program announced

LiveTime Support 2.5, ACN support
program announced 01/07/2004 06:45 PM
LiveTime Software today announced that LiveTime Support 2.5, a new version of its J2EE based technical support and Help Desk product, will ship this month...

Iowa phone company tries to block
incoming cell phone calls

Iowa phone company tries to block
incoming cell phone calls 08/16/2004 05:48 PM
Iowa phone company plans to block cell phone call in a dispute with wireless carriers. The Iowa Utilities Board has prevented the plan for now.

Web Phone Adds Computer Telephony Phone
Features To Existing Web Applications

Web Phone Adds Computer Telephony Phone
Features To Existing Web Applications 03/30/2005 04:36 AM
Database Systems Corp. (DSC) has developed a Web Phone that connects browser applications with its phone systems. The Web Phone is a Windows application that bridges the gap between web applications that have no intrinsic phone functions and DSC's call center phone systems. [PRWEB Mar 30, 2005]

Coca-Cola Creates Custom Phone for Promo
(Phone Scoop)

Coca-Cola Creates Custom Phone for Promo
(Phone Scoop) 05/06/2004 07:18 AM
Coca-Cola Creates Custom Phone for Promo .. my cola tracks and talks to me .. Phonescoop

phonescoop.com/news/item.php?n=853
track this site | 5 links

Broadband Internet Phone Company,
VoIP2Save.com Announces Full Phone
Number Portability

Broadband Internet Phone Company,
VoIP2Save.com Announces Full Phone
Number Portability 07/22/2004 02:48 AM
"VoIP2Save.com" becomes first broadband internet phone company to offer total internet phone number portability to customers. VoIP2Save accuses rivals of holding customer phone numbers hostage because they cannot switch their phone numbers to other carriers. [PRWEB Jul 22, 2004]

Quick-'n-Dirty methods to determine
which competing label is better: "Cell
Phone" or "Mobile Phone"?

Quick-'n-Dirty methods to determine
which competing label is better: "Cell
Phone" or "Mobile Phone"? 04/28/2004 11:39 AM

On the SIGIA-L mailing list, Stephanie Berger recently asked: "My cohorts are not sure whether to use "cell phone" or "mobile phone". Any evidence that one is better than the other, or one is used more often than the other?"

This is a good example of the kind of labeling questions information architects face all the time. The answer to these labeling questions will depend on the target audience (a better label for whom?), on business requirements (maybe the business want to promote one term over the other) and on the context in which the label will be used.

I'll discuss the conversation that followed here and afterwards point to some useful tools for if you have a labeling question yourself.

Andres Sulleiro: "Without any empirical data I will go with my own opinion. [...] A quick survey of the phone carriers seems to suggest that "wireless" (as in "wireless phone", "wireless customer") is most common among US carriers, though you see some references to "mobile" as well. T-mobile, a European company, uses "mobile" which is more common in Europe as well as being the name of the carrier."

Method: check what other websites call it.

Jason Cho: "I think "cell" is more widespread in the US as Andrés noted. "Call my mobile" can sound pretentious to Yankee ears. But I would think everyone understands the term "mobile" on a business card."

Method: personal experience.

Peter Van Dijck (and others): "Google for "cell phone" (including quotes): 6,230,000, Google for "mobile phone": 6,360,000. Looks like a tie, assuming your audience is similar. Just pick one and make sure your search engine knows both terms."
Christina Wodtke: "Y ahoo for cell phone : 16,800,000, yahoo for mobile phone: 21,200,000. What does this really tell you? you'd have to know who each engine indexes, how much of the web, etc.. better to use a magic 8 ball. ;-)"

Method: check popularity of the terms on the web.

Peter Van Dijck: "My next step would be to find out what people search for on your site,
or if not available, on the web (assuming that's more or less your audience). Google adwords can help."

Method: Find out what people (preferably your target audience) search for.

Dave: "I like "mobile" for the reason that Christina stated (forward compatibility); USers and non-USers will equally understand it. Also, it is more interoperable w/ most of the vCard based addressbook programs out there. I don't know any that are using "cell" or "cellphone" ... I also like the clear and easy two word approach of "mobile phone" ... I'm always wanting to say "cellphone" where "cell phone" is really the more correct version. "cell" though just doesn't feel like a real word b/c the "cell" doesn't fit a meaning to me. I know what it means if I am forced to think about it, but it really doesn't mean anything to me at all."

Method: personal experience, check what software programs use.

Christina Wodtke: "> As can Ove rture's keyword tool (couldn't find URL straight away).

You also might consider some adaptation of the freelisting technique on a subset of your target. E.G., a write in survey: what portable electronics do you own, then analyze for use of "cell phone" and mobile phone".

Method: freelisting technique.

Eric Reiss: "Having worked closely with several telecommunications companies, including Tellabs (US), Nortel (Canada), ADVA (Germany), and NetTest (Denmark), this discussion is one I've heard before. Europeans generally don't recognize the term "cell phone." North Americans seem to accept both "cell" and "mobile." ATT insists on promoting the term "wireless." In most instances, we've agreed on the word "mobile" since it is understood by the widest audience. Nortel, for instance, used "cell" almost exclusively until the late 90s, but now leans toward "mobile." I think there is a trend here."

Method: ask the subject matter experts.

Pabini Gabriel-Petit: "There's also Wordtracker.
[...]
In this vein, you might try just walking up to people, holding up your cell/mobile phone, and asking them what they call it."

Method: Analyze what people search for.

Method: Find out what labels your users use.

Quick-'n-Dirty methods to determine which competing label is better.

So, as a review, here are some of the methods used to determine which label is better.

1. What do you think?
Method: personal experience/insights.

2. What do your users think?
Method: freelisting technique.
Method: Find out what labels your users use: show them the item you're trying to label and ask them what it is. (You could build an online tool for this).
Method: Find out what people (preferably your target audience) search for / check popularity of the terms on the web. Ove rture's keyword tool. Google adwords. Wordtracker. Google and Yahoo both list how often a term is used on the web (use quotes around your terms!).

3. What do the experts think?
Method: ask the subject matter experts.
Method: check what other websites/software call it.

Gotcha's: be careful when using these techniques. You are looking for a label that works for your audience and your business requirements. Most of these techniques use audiences that may be very different from yours, and most are indicative only (ie: they're not hard science). Use your judgement.

FreeHeadset.org launches program to
promote wireless phone safety by giving
away free cell phone headsets.

FreeHeadset.org launches program to
promote wireless phone safety by giving
away free cell phone headsets. 07/26/2004 02:22 AM
New laws that mandate the use of cell phone headsets have recently passed in several states. In response, FreeHeadset.org has developed a program to provide wireless phone users with a free cell phone headset. [PRWEB Jul 26, 2004]

Cell Phone Users Interrupt Sex for Phone
Calls

Cell Phone Users Interrupt Sex for Phone
Calls 04/11/2005 08:07 PM
user survey reported

consumeraffairs.com/news04/2005/cell_sex.html
track this site | 3 links

AT&T Response To FCC Ruling On The
Phone-To-Phone VoIP Petition

AT&T Response To FCC Ruling On The
Phone-To-Phone VoIP Petition 04/23/2004 12:08 PM
Wi-Fi Technology Forum Apr 23 2004 3:47PM GMT

Kozio, Inc. Announces Support for
Freescale PowerQUICC III - Kozio Expands
Processor Architecture Support to
Complement Its Strong Networking and
Communications Line

Kozio, Inc. Announces Support for
Freescale PowerQUICC III - Kozio Expands
Processor Architecture Support to
Complement Its Strong Networking and
Communications Line 06/06/2005 12:14 AM
Kozio, Inc., a leading provider of embedded software for system-level hardware testing, today announced plans for support of Freescale's PowerQUICC III processor architecture. Kozio is currently working with Silicon Turnkey Express (STx) to support and create a software evaluation kit for STx's GP3 reference board and will continue to add support for additional reference boards from STx and other manufacturers. Kozio develops turnkey software solutions that verify design and validate hardware for any embedded single-board computer systems for a variety of applications, including networking and communications technology. [PRWEB May 23, 2005]

Local Dallas, TX Auto Dealer Receives
800 Phone Calls in One Day After
Featuring Vanity 800 Phone Number in
Radio and Television Jingles

Local Dallas, TX Auto Dealer Receives
800 Phone Calls in One Day After
Featuring Vanity 800 Phone Number in
Radio and Television Jingles 06/05/2005 11:17 PM
Empire Suzuki opened in the Dallas market in November 2004. In February 2005, Empire Suzuki launched their ad campaign featuring a vanity toll-free phone number, 1-800-NEW-RIDE in a jingle – written by Tom Georgalis, owner of Empire Suzuki. Within six weeks the dealership received over 5,500 calls, with an all time high of over 800 calls in a single day. Speak with Tom Georgalis, owner of Empire Suzuki, about his recent business success in Dallas. [PRWEB Jun 2, 2005]

Vintela Receives First-Level Support for
Vintela Management eXtensions (VMX)
through Microsoft Product Support
Services

Vintela Receives First-Level Support for
Vintela Management eXtensions (VMX)
through Microsoft Product Support
Services 05/02/2004 02:01 PM

Mobile Phone is a Day to Day Need for
Everyone to Stay Connected with Their
Loved One's. Mobile Phone Chargers from
BB-shopping Helps to Connect More to
Them

Mobile Phone is a Day to Day Need for
Everyone to Stay Connected with Their
Loved One's. Mobile Phone Chargers from
BB-shopping Helps to Connect More to
Them 02/05/2005 09:23 PM
BB-Shopping helps you buying best quality and long life Mobile Phone Chargers for dufferent Models and Variants of Mobiles. [PRWEB Feb 3, 2005]

Smartphone, Bluetooth Phone and Wi-Fi
Phone

Smartphone, Bluetooth Phone and Wi-Fi
Phone 01/03/2005 06:13 AM
Telecoms Korea Jan 3 2005 9:38AM GMT

Microsoft Announces Increased Support
and Services for Industry Partners With
New Microsoft Services Partner Advantage
Support Offering

Microsoft Announces Increased Support
and Services for Industry Partners With
New Microsoft Services Partner Advantage
Support Offering 07/12/2004 12:14 AM
Today at Microsoft® Worldwide Partner Conference 2004, Rick Devenuti, corporate vice president of Microsoft Services and IT at Microsoft Corp., announced the launch of Microsoft Services Partner Advantage, the newest global service offering for industry partners. Designed to meet the unique service needs of the Microsoft partner community, the Microsoft Services Partner Advantage offering provides scalable and customized support plans including direct access to Microsoft tools and internal resources that enable partners to efficiently develop on, deploy and support Microsoft products and technologies.

Pride Communication Services, #1
Reseller of Krusell Leather Cell Phone
Cases, to Begin Selling Identity-Theft
Conscious Horizontic Plus Cell Phone
Case in April

Pride Communication Services, #1
Reseller of Krusell Leather Cell Phone
Cases, to Begin Selling Identity-Theft
Conscious Horizontic Plus Cell Phone
Case in April 03/29/2005 04:34 AM
To Better Accommodate the Needs of Today’s Identity Theft Conscious Cell Phone Users, Pride Communication Services (PCS), a Subsidiary Franchise of KaseIT and the Largest Reseller of KRUSELL Leather Cases, Announced Today that it Would Begin Selling the Horizontic Plus Cell Phone Case, KRUSELL’s Newest Offering, In its Online Store in April. [PRWEB Mar 29, 2005]

Some Support For Those That Offer
Support

Some Support For Those That Offer
Support 12/08/2003 11:37 AM
Of all the tech companies I've dealt with over the years, Apple has the best consumer support. The catch is that it costs -- after the warranty period, at least. By Paul Andrews (Seattle Times via MyAppleMenu)

N.D. phone cos. challenge web phone co

N.D. phone cos. challenge web phone co 12/10/2003 02:16 AM
AP via Seattle Post Intelligencer Dec 10 2003 1:02AM ET

When a Phone Isn't Simply a Phone

When a Phone Isn't Simply a Phone 04/09/2004 04:03 PM
Not so long ago, cellphone accessories mostly meant swivel belt clips or leather-look carrying cases. Times have changed.

N.D. Phone Cos. Challenge Web Phone Co

N.D. Phone Cos. Challenge Web Phone Co 12/10/2003 02:16 AM
AP via ABCNEWS.com Dec 10 2003 1:38AM ET

The Chinese mobile phone industry's
shipment volume rose 64.2% year on year
to reach approximately 65.2 million
units as the PAS mobile phone shipment
broke a record high

The Chinese mobile phone industry's
shipment volume rose 64.2% year on year
to reach approximately 65.2 million
units as the PAS mobile phone shipment
broke a record high 06/11/2004 03:15 AM
Research and Markets are delighted to announce the addition of The Chinese Mobile Phone Industry, 1Q 2004 and Beyond to their offering [PRWEB Jun 11, 2004]
Grok Description matches for FasterMac.net phone support goes 24/7
GrokA matches for FasterMac.net phone support goes 24/7

FasterMac.net phone support goes 24/7

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