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Amish Tech Support: Carnival of the Cats 4







Amish Tech Support: Carnival of the Cats
4

Amish Tech Support: Carnival of the Cats
4
04/12/2004 11:33 AM

lots of earnest and true cats over at Laurence's All-Cats-All-The-Time corner of Amish Tech Support

amish.blogmosis.com/archives/024105.html#024105
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Amish Tech Support: Carnival of the Cats 4

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"Amish in the City"


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It's no secret that more and more stuff around us every day is getting computerized, but how that's going to impact our everyday lives doesn't always get that much attention. One of the more interesting elements of an increasingly high tech society is that we're going to need a lot more tech support -- and it's not going to be acceptable to wait 45 minutes on hold (with crappy hold music) to talk to someone overseas who doesn't understand the problem and can't do anything to help. Business Week is talking about the old Maytag repair guy, and how appliances are going high tech in a big way. Of course, the old Maytag repair guy isn't going to be able to fix your washing machine when its software crashes -- and with our chang ing views on quality, you can be pretty sure that today's washing machines won't last as long as the ones you bought a few decades ago. So is it any surprise that tech companies are gearing up to get into spaces that might seem a little out of place for them? IBM announced today an automotiv e diagnostics solution to help deal with increasingly computerized cars. What IBM has realized is that, increasingly, cars are computers -- and if they're 100% focused on being in the IT services business, they need to go where computers are going. So, perhaps it's only a matter of time before you end up calling IBM to come service your washing machine as well. Actually, hopefully, the washing machine will do the calling itself.

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2004-07-20T14:43:52 Working for yourself
with tech support?


2004-07-20T14:43:52 Working for yourself
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07/20/2004 09:29 AM

I've spend 10 hours so far trying to get my laptop to work with a linksys wireless card. Their support is good because they have chat (I like chat support, even though it's often slow, at least you can ask questions), but we haven't been able to fix it. I'm sure someone who knows their stuff and with access to the computer could fix it in 15 minutes.

Working for yourself is great, but where do you get tech support when you need it? I'd happily pay someone to fix this, just don't know where to go. If you work for yourself, how do you deal with this? Any pointers?

I'm at the point where I'm considering buying another laptop, or re-installing XP from scratch, both way too painful for something stupid like this. Am I going to just have to deal with it and spend 10% of my time wasted trying to fix things like this?


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