American Airlines' Bad Faith on Privacy

Grok Headline matches for American Airlines' Bad Faith on Privacy

American Airlines' In-Flight Portable
Media Device

American Airlines' In-Flight Portable
Media Device 02/05/2005 10:17 PM

American Airlines is set to provide an in-flight entertainment media player for $8 a flight, filled with moves, music videos, games, and that day's major newspapers. Apparently, half of American's fleet are MD-80s which have no on-board entertainment. Rather than spending lots of money to retrofit them with expensive, integrated systems, American hopes to address passenger needs on a more individual basis.

Flights with the yet-unbranded portable media device start this week on flights from LaGuardia to Miami and LaGuardia to Dallas.

American Airlines To Offer In-Flight Entertainment To Rival Smaller Carriers [NY1 via CoranteNewYork]

American Airlines' dossier on Cory's
friends: the latest installment

American Airlines' dossier on Cory's
friends: the latest installment 04/10/2005 07:25 AM
Cory Doctorow: Back in January, I flew American Airlines from London Gatwick to San Francisco. At the checkin counter, I was shocked when an AA security guard (not a customs officer -- private, corporate contract-security for AA) demanded that I produce a written dossier of the names and addresses of the friends I planned on staying with in the USA. She cited an unspecified TSA regulation that required this, and could not tell me what AA's document retention policy was, nor what would be done with this information. Her aggressive supervisor accused me of undermining the safety of airlines in the sky by refusing to answer, and affirmed that the TSA required it. I stood fast, and finally the terminal supervisor told me that since I fly American enough to hold a Platinum card, I wouldn't be required to turn over this information.

I wrote an open letter to AA asking why they asked me for this info, and what TSA rule they were operating under when they did so.

Imagine my surprise when I got a reply from AA telling me that they'd been telling the press that my "specific behaviors" had triggered the secondary screening and that I had been told that they would give me the information they were taking on my friends' names and addresses when I left the counter. The latter is a flat out lie -- not a misunderstanding or a grey area of the truth, a total and utter fabrication. The former is intriguing -- what behaviors "triggered the secondary screening?" Moreover, AA told me that this was a case of a screener who misunderstood the policy, but if that's so, why did her supervisor back her up?

So I wrote a response, pointing out all of this and repeating my unanswered questions about the screening procedure.

On Friday, I got a terse reply from AA, telling me that a Federal Aviation Administration rule forbid them discussing the specifics of their procedures. That's a weird answer, since nearly all of my questions had nothing to do with the specifics of their procedures, and since the FAA no longer oversees much in the way of airline security, having been deprecated in favor of the Transport Security Agency.

My latest letter points all of this out. The FAA may tell them not to tell me which behaviors trigger secondary screening (ah, security through obscurity, I feel safer already), but it surely doesn't prevent them from explaining why they issued a press-release that lied about what happened at the counter, nor does it require them not to disclose their privacy policy, which they are required under British law to have and to produce on demand. And of course, it's not a law if it's not written down and subject to inspection, so they should certainly be able to tell me the number, name or reference for this regulation.

In your letter of the 22nd, you say, "Federal Aviation Administration regulations prohibit us from discussing the details of security measures so as to avoid compromising the purpose and integrity of the process."

This came as a surprise to me: I was under the impression that the FAA had basically ceded security administration to the TSA. Indeed, it was the TSA which the AA representatives at Gatwick cited when they asked me for a written dossier on my friends' names and addresses.

It's good to hear that this is the FAA and not the TSA. However, I have never heard of an FAA regulation that prohibits airlines from sharing details of their security procedures with the public.

Which leads me to ask:

* What is the name, number or reference for this regulation, please?

Link

North American Corporate Privacy
Comparison

North American Corporate Privacy
Comparison 05/24/2004 02:31 PM

Airlines' computer systems questioned

Airlines' computer systems questioned 12/28/2004 12:50 PM
CNN Dec 28 2004 3:32PM GMT

Scrutiny of airlines' computers renewed

Scrutiny of airlines' computers renewed 12/27/2004 09:56 PM
MSNBC Dec 28 2004 12:39AM GMT

United's Loss, Airlines' Gain

United's Loss, Airlines' Gain 06/18/2004 04:05 PM
Plus, Yahoo! blows off businesses, a Red Hat rundown, and cell phone worms.

United Airlines' honorific overload

United Airlines' honorific overload 04/28/2004 04:45 AM
United Airlines' Mileage Plus signup form has an unbelieveable array of options for "Title," including "Swami" and "Cantor."

Mr Ms Mrs Miss Dr 1sgt 1st Lt 2nd Lt Adm Baron Baroness Bishop Brig Gen Brother Cantor Capt Cardinal Cmdr Cmst Col Count Countess Cpl Cpo Dean Duchess Duke Elder Ens Father Fleet Adm General Governor Gysgt Hon Imam Judge Lady Lcpl Lord Lt Lt Cmdr Lt Col Lt Gen Lt Jg Ma Major Major Gen Mcpo Mgysgt Minister Monsignor Most Rev Mother Msgt Mstr Pastor Petty Off Pfc Po1 Po2 Po3 President Prince Prof Pvt Rabbi Rear Adm Rev Right Rev Scpo Senator Sfc Sgt Sgtmaj Sir Sister Smn Smn1 Smst Sp4 Sp5 Sp6 Sr Sra Srta Ssgt Swami Tech Sgt Very Rev Vice Adm

Link (Thanks, Ken!)

Virgin Airlines' Unique Collectibles

Virgin Airlines' Unique Collectibles 06/17/2005 03:30 PM
Get airsick on airplane flights? Well, the latest airsick bags from Virgin Airlines might be able to help you out, but you probably won't want to keep them afterwards. It's one of the strangest Star Wars collectibles ever. Click on the thumbnail above for all the details.

Creating a Privacy Policy Compliant with
the New Online Privacy Protection Act

Creating a Privacy Policy Compliant with
the New Online Privacy Protection Act 12/12/2003 07:51 PM
IRMI Dec 12 2003 6:22PM ET

EFF Privacy Coalition Presses Congress
for Hearings on Air Traveler Privacy

EFF Privacy Coalition Presses Congress
for Hearings on Air Traveler Privacy 02/17/2004 02:34 PM
Electronic Frontier Foundations Feb 17 2004 6:22PM GMT

Airlines' Woes May Be Worse in Coming
Year

Airlines' Woes May Be Worse in Coming
Year 12/27/2004 01:03 AM
The signs of labor unrest seen over the weekend may be a harbinger of things to come in an industry already buffeted by bankruptcies and structural change.

Two U.S. Airlines' Woes Ground More
Holiday Flights

Two U.S. Airlines' Woes Ground More
Holiday Flights 12/26/2004 02:53 PM
Reuters via Wired News Dec 26 2004 6:15PM GMT

U.S. to Probe Airlines' Customer Service
Promises

U.S. to Probe Airlines' Customer Service
Promises 12/28/2004 05:35 AM
Reuters via Wired News Dec 28 2004 7:50AM GMT

U.S. to Probe Airlines' Customer Service
Promises (Reuters)

U.S. to Probe Airlines' Customer Service
Promises (Reuters) 12/27/2004 09:40 PM
Reuters - U.S. airlines, after a Christmas weekend that snarled thousands of travelers' holiday plans, will face a government review of whether they are living up to customer service commitments made five years ago, the U.S. Transportation Department's top auditor said on Monday.

Two U.S. Airlines' Woes Ground More
Holiday Flights (Reuters)

Two U.S. Airlines' Woes Ground More
Holiday Flights (Reuters) 12/26/2004 01:09 PM
Reuters - Flight cancellations stranded thousands of Christmas weekend airline passengers in the United States again on Sunday as two airlines wrestled with computer and staffing headaches.

siberia airlines' bl0g with flight 1047
info

siberia airlines' bl0g with flight 1047
info 08/27/2004 02:15 PM
a good use of the medium for important updates

Holiday foul-up renews questions about
airlines' computer systems

Holiday foul-up renews questions about
airlines' computer systems 12/27/2004 05:42 PM
AP via San Francisco Chronicle Dec 27 2004 9:12PM GMT

"warned American bishops about
"soulless" American culture."

"warned American bishops about
"soulless" American culture." 05/29/2004 05:56 PM

Faith in technology

Faith in technology 05/17/2004 10:22 AM
USA Today May 17 2004 2:07PM GMT

Persecuted for their faith -- and
ignored by the U.S.

Persecuted for their faith -- and
ignored by the U.S. 08/04/2004 08:04 AM
If Bush truly believes religion is the "first freedom of the human soul," why isn't his administration pressuring countries that persecute people for their beliefs?

"A Matter of Faith "

"A Matter of Faith " 06/23/2004 01:55 PM

Dems vs. faith

Dems vs. faith 04/15/2005 09:30 AM
Frist-led Telecast: Dems vs faith. Are we paying attention? [NY Times link]

Rather went on faith, not facts

Rather went on faith, not facts 09/18/2004 05:00 PM
TIM RUTTEN:

latimes.com/news/nationworld/politics/whitehouse/la-et-rutte n18sep18,1,3386363.story?coll=la-news-politics-white_house
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"Bleep" of faith

"Bleep" of faith 09/16/2004 09:20 AM
An indie film gets buzz and a big rollout. But "What the Bleep Do We Know!?" uses questionable on-screen experts -- and appears to be an infomercial for a controversial New Age sect.

Airline Faith

Airline Faith 02/10/2004 02:53 AM
AA pilot asks for faith of his passengers. Air flight can be intimidating as it is - especially when your pilot has a nagging desire to introduce you to God.

Faith Online

Faith Online 04/10/2004 05:02 AM
Faith Online: 64% of Wired Americans Have Used the Internet for Spiritual or Religious Purposes
http://ww w.pewinternet.org/reports/toc.asp?Report=119

64% of the nation’s 128 million Internet users have done things online that relate to religious or spiritual matters:

- Nearly two-thirds of the adults who use the Internet in the United States have used the Internet for faith-related matters. That represents nearly 82 million Americans. Among the most popular and important spiritually-related online activities: 38% of the 128 million Internet users have sent and received email with spiritual content.
- 35% have sent or received online greeting cards related to religious holidays.
- 32% have gone online to read news accounts of religious events and affairs.
- 21% have sought information about how to celebrate religious holidays.
- 17% have looked for information about where they could attend religious services.

This figure represents a substantially higher number of online religious faith seekers than the Pew Internet & American Life Project has measured before. We used a new battery of questions to prompt Internet users’ recollections of the things they do online related to spiritual activities. Those who use the Internet for religious or spiritual purposes are more likely to be women, white, middle aged, college educated, and relatively well-to-do.

Education vs. faith

Education vs. faith 09/03/2004 10:19 AM
Muslim girls in France, concerned about learning and shocked by the hostage crisis in Russia, start school with little defiance of the new ban on head scarves.

Unix Leap Of Faith

Unix Leap Of Faith 07/17/2004 09:35 AM
Don't wait until the rest of the world notices the efforts of Apple, Novell, and Sun. By Tom Yager, InfoWorld (via MyAppleMenu)

Defender of the Linux faith

Defender of the Linux faith 03/19/2005 03:07 AM
ZDNet Mar 17 2005 1:54PM GMT

Have faith in adding Linux to the IT mix

Have faith in adding Linux to the IT mix 09/20/2004 09:17 PM
Computer Weekly Sep 21 2004 1:21AM GMT

Analysts Have Faith In Apple

Analysts Have Faith In Apple 01/16/2004 11:04 AM
(Macworld UK via MyAppleMenu)

Faith in the Internet about to be
rewarded

Faith in the Internet about to be
rewarded 05/02/2004 10:32 PM
IHT May 3 2004 1:36AM GMT

"The Vineyard Community of Faith"

"The Vineyard Community of Faith" 06/25/2004 10:29 AM

A Sluggish Pursuit, Mostly by Faith

A Sluggish Pursuit, Mostly by Faith 01/07/2005 12:11 AM
Many people in boxing are concerned that Evander Holyfield, 42, is risking his well-being by prolonging his career.

Op-Ed Columnist: Keeping the Faith

Op-Ed Columnist: Keeping the Faith 01/22/2004 02:13 AM
explains to us all .. David Brooks' .. Republican .. column

nytimes.com/2004/01/20/opinion/20BROO.html
track this site | 6 links

nice exploration of faith at the DNC

nice exploration of faith at the DNC 08/06/2004 11:34 AM
i'm glad the left isn't willing to cede the entire real to the right

Between Faith and Medicine, How Clear a
Line?

Between Faith and Medicine, How Clear a
Line? 08/18/2004 02:52 AM
How will South Africa accredit "traditional healers" as legally recognized physicians?

Faith-Based National Parks

Faith-Based National Parks 12/24/2003 07:07 PM
Faith-Based National Parks? The National Park Service has recently approved the display of three bronze plaques bearing biblical verses at the Grand Canyon, as well as the sale of a creationist book on the canyon's origins (here's a review of the book by a professor of geology,) while at the same time blocking park rangers from publishing a scientific rebuttal to creationism. The NPS also wants to remove images of gay rights, pro-choice and anti-Vietnam War demonstrations from a videotape shown at the Lincoln Memorial, though they may be relenting.

National Parks to be "faith-based"

National Parks to be "faith-based" 12/28/2003 06:34 AM

workingforchange.com/article.cfm?itemid=16200
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American Airlines' Bad Faith on Privacy

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