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More on Hunters and Butchers







More on Hunters and Butchers

More on Hunters and Butchers 04/09/2004 05:30 PM

In my post on Anti-Phishing Working Group meeting, I said law enforcement agencies need to switch from hunter mode to butcher mode without explaining how.  While I don't know shit about how real cybercrime units operate beyond cop shows on TV, this is what I envisioned:

Operations

Instead of assigning regional cases to individual agents, create a factory line for processing cybercrimes.  The line is divided into phases and each phase has work queues.Each phase has a director and each factory line has a controller.  The line controller works with phase directors to ensure production rate remains high by controlling the number of agents assigned to each phase and routing exceptional cases to a separate unit that specialize in cases that require special handling.

Tools

There are wide array of new technologies that law enforcement agencies can use to 'process' higher number of cybercrime cases.  For example, call-center operation technologies will enable each agents to have all the information readily available when and where they need it.  Social software technologies like wiki can be used by agent to communicate in context of individual cases across phases if each case becomes a wiki.  Workflow technologies combined with appropriate UI technologies will allow case to flow efficiently and intelligently between phases.

By hunters and butchers, I meant the contast between hunters chasing deers and butchers working in factory lines where cows enter at one end and steaks exit at the other.  Obviously job satisfaction is a critical issue but I think there are ways to keep the agents reasonably happy in a factory setting.




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