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The Metrics, Reloaded







The Metrics, Reloaded

The Metrics, Reloaded 04/09/2004 04:09 PM

More on metrics, designing for people, and why our industry seems so focused on tools - on how instead of why and for whom.




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The Metrics, Reloaded

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During Wayport's briefing yesterday, they shared key metrics about the company: It's rare to see this much data from any hotspot provider, which goes to show the confidence Wayport has in its current and future businesses. The old saying is, never write your competitor's business plan for them. Wayport fears no such animal, it's clear, especially with its Wi-Fi World partnership model ahead of it. In terms of core connections or 24-hour sessions, Wayport shows 124,000 in the first quarter of 2001, rising to 301,000 in first quarter of 2003, and 645,000 in the first quarter of this year. They estimate 714,000 connections for this current quarter, and over a million for third quarter. These connections include all direct and third-party pay-as-you-go and subscriber uses. Wayport also provided its raw revenue figures for the last three year. The company started with $1.5 million received in 2002's first quarter, rising consistently and steadily to $6.1 million in the first quarter of 2004. They estimate $6.7 million for second quarter, $8.7 million for third quarter, and over $10 million in the final quarter of 2004. The company's CEO expected to produce about $1.5 to $2 million per week within 12 months for an annual runrate of $75 to $100 million. Under Wi-Fi World, subscriber connections ostensibly won't be counted because Wayport will receive fixed fees per venue regardless of connections. However, Wayport will still collect walk-up fees for two-hour sessions ($2.95 for two hours) which they will share with the retail venue....

.NET Code Metrics


.NET Code Metrics 05/25/2004 01:26 PM
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Morning and Roogle Metrics


Morning and Roogle Metrics 03/11/2003 01:22 AM
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Formalizing disruption metrics for these markets would be useful.  Of course, the DoD is focused on bodycounts (despite claims to the contrary), when metrics like this are much more useful as a means of measuring progress or failure.

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The Google Browser, Reloaded


The Google Browser, Reloaded 09/23/2004 03:22 AM
After my last post, the bugzilla issue Bug 226572 - Google branded Mozilla browser had also been marked as private. I no longer have a copy of it in my cache. Does anyone else have a cached copy of it? The ironic part is that if work offline actually worked, or if i were using IE, i'd still have the cache of the bug! But from what I remember, it was created in 2003, and in the URL field, it pointed to this page: Simon Willison: The Google Browser. It contained mostly the same kind of chatter as the comments on the above post by bugzilla users. The only item of note was the "This is a duplicate of a private bug about working with Google. So closing this one." comment. It was made by Bart Decrem , who coordinates marketing and business affairs for the Mozilla project. *** There's a lot of speculation about mini-apps that Google could build in "GBrowser". Anything from Alexa-like "What's Related" in the form of a Livemarks folder to blogging tools to integrated ads when searching. All of those ideas seem okay, but don't seem substantial enough to me. But what can Mozilla do but no one else can? If it's just a matter of improving Adsense revenue, why not partner with Opera, which already has an integrated adbar? What is Mozilla's advantage? I think Google is interested in Mozilla because of one thing: enhancing XUL. They recently grabbed Joe Beda, the lead developer of Microsoft's Avalon user interface in Longhorn. And Avalon is basically XUL... sort of. To see an example of a XUL app on the web, check out the Mozilla Amazon Browser. In my opinion, XUL is a bit cludgy and not-ready-for-primetime yet. But if Google partners with Mozilla to work on it, to enchance it, they could have many uses for XUL for any of the apps they have. GMail is the most app-like webapp I've ever seen. They have pushed what you can do with a webapp's page-by-page format. And "performing tasks page-by-page is not always the most efficient way of doing things". I think they've reached the limit with what they can do with a hardcore DHTML system. Do they invest more into pushing DHTML to its limits? Once they reach that limit, where can they go from there? The answer: to an enhanced XUL application. Maybe they want to make a XUL version of Gmail? Googe Groups could be much better in XUL interface. XUL could make it easier to search and view threads. And related items could be an expanding tree under the search, etc... The current system is bulky. It uses frames! XUL isn't exactly Gmail-like "simple" though. It's a completely different way of interacting on the web. I still think it's a long way away before any widespread use. But it certainly has lots of possible uses worth investing in if you're Google. I still think we'll see a Google IM client before we see a Google Browser.

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Lots of people have tried to create more sophisticated and useful online trust metrics. It ain't easy, as you would assume when brains like MIT get involved. Now a handful of startups such as Opinity and ZoomInfo are bringing their ideas to the table, and their stories only highlight the difficulty of the task. For starters, there's the complicated computer stuff, like devising reliable algorithms and data collection methods. These so-called "reputation management" sites then require lots of input by users (registering and updating profiles, for example) for their systems to work well, adding a huge burden of drumming up interest in the service. Opinity estimates it needs 1 million users to reach critical mass. Will enough people go out of their way to contribute to these unknown systems? Doubtful. The extra effort notwithstanding, the notion of trust is relative and almost impossible to measure explicitly, so it won't be easy convincing people that your system is more trustworthy than others (motto idea: "Trust us, our trust metric is great!"). Of course, there's also the chore of building a business around a radically new, free internet service. It just makes the uphill battle that much steeper.

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Help Desk Reloaded 3.3.8 (Default
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Help Desk Reloaded 3.3.8 (Default
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03/28/2005 09:54 AM
Screenshot Help Desk Reloaded is a Web-based helpdesk customer support system. Its users can quickly log help desk tickets, and customer support representatives can track calls, assign priorities, etc.
Changes:
Some code that was using globals was removed. This was preventing some users from using the next page feature, and also prevented the properties of a trouble ticket from being updated.

Help Desk Reloaded 3.3.9 (Default
branch)


Help Desk Reloaded 3.3.9 (Default
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04/15/2005 12:50 PM
Screenshot Help Desk Reloaded is a Web-based helpdesk customer support system. Its users can quickly log help desk tickets, and customer support representatives can track calls, assign priorities, etc.
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This release corrects a problem in "helpDeskAccess.php" that prevented new trouble tickets from being inserted into the help desk database.

Help Desk Reloaded 3.3.8a (Default
branch)


Help Desk Reloaded 3.3.8a (Default
branch)
03/29/2005 11:54 AM
Screenshot Help Desk Reloaded is a Web-based helpdesk customer support system. Its users can quickly log help desk tickets, and customer support representatives can track calls, assign priorities, etc.
Changes:
This update re-introduces plain text support for email trouble ticket notification. A few minor problems in the help desk control panel were corrected.

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