I.B.M. Plans to Buy an Indian Owner of Call Centers

Grok Headline matches for I.B.M. Plans to Buy an Indian Owner of Call Centers

Indian call centers: cracks begin to
show

Indian call centers: cracks begin to
show 10/30/2003 07:07 AM
High rate of attrition

Workers at Indian call centers are
learning how to fake being American to
provide better tech support

Workers at Indian call centers are
learning how to fake being American to
provide better tech support 08/03/2004 07:40 AM
One good thing about outsourcing to InJA: we export our headaches

latimes.com/business/la-fi-centers2aug02,1,4374833.story?c oll=la-home-headlines
track this site | 3 links

U.S. Call Centers Declining

U.S. Call Centers Declining 08/28/2004 07:49 AM
Techzonez Aug 28 2004 11:27AM GMT

US Call Centers Move to Canada

US Call Centers Move to Canada 08/27/2004 03:48 PM
theWHIR Aug 27 2004 7:59PM GMT

Call Centers Ride Out Disaster

Call Centers Ride Out Disaster 01/04/2005 06:25 AM
Some U.S. customer support lines outsourced to India experienced a brief failure in service following the deadly Asian tsunami, but economists say U.S. companies won't have to move their call centers. By Elisa Batista.

911 Call Centers Won't Be Ready For E911
Deadline

911 Call Centers Won't Be Ready For E911
Deadline 02/10/2004 04:48 AM
Last year we had a story about how the money that NY was supposedly collecting for E911 service (so police have the ability to locate mobile phone callers), was instead put into "dry cleaning bills, ballpoint pens, travel, car leases, grounds maintenance for precincts and winter boots." In response to this revelation, a bill was introduced in Congress to give more money to governments that don't divert the funds. You read that right, the plan to save the system was to give more money to governments that actually do what they're supposed to - rather than throwing away money on other things. So, is it really any surprise to find out now that a new study shows that 50% of all 911 emergency call centers won't be ready in time for the deadline? Apparently, they need more money. Perhaps if they hadn't squandered the money specifically earmarked for this purpose there wouldn't be a problem. It sounds like many of the call centers haven't even started the process of getting ready, despite knowing about the deadline for many years. The wireless carriers have fulfilled their end of the bargain and should all be ready when the December 31, 2005 deadline hits. It's just the local governments that have been ignoring the mandate in favor of spending money elsewhere. In the meantime, don't be surprised if the E911 fees on your mobile phone bill go up as the local governments need to make back all the money that went into those boots and ballpoint pens. Hope those new boots are comfy and the ballpoint pens write smoothly.

Offshoring threat downplayed for UK call
centers

Offshoring threat downplayed for UK call
centers 08/05/2004 12:41 PM
As in the United States, many in the tech sector are tuned to the trend of moving jobs overseas.

Offshoring an inappropriate choice for
call centers

Offshoring an inappropriate choice for
call centers 04/01/2005 06:28 AM
A few weeks ago, I discussed some of the things to think about when considering outsourcing - specifically offshoring. I noted that, among other things, language and culture barriers were an issue you definitely needed to take into consideration.

Ecommerce Vendor Adopts VOIP for Call
Centers

Ecommerce Vendor Adopts VOIP for Call
Centers 04/03/2005 07:39 PM
Turk.Internet.com Apr 3 2005 10:11PM GMT

Firms Use Nurses in Call Centers to Stop
'Sickies' (Reuters)

Firms Use Nurses in Call Centers to Stop
'Sickies' (Reuters) 06/28/2004 09:38 AM
Reuters - Employees planning a sickie might think twice if they have to explain themselves to a nurse, according to a British management firm.

Veraz Networks launches Call Center
Network Compression solution for
multi-city contact centers

Veraz Networks launches Call Center
Network Compression solution for
multi-city contact centers 03/23/2005 04:51 AM
ZDNet India Mar 23 2005 9:43AM GMT

Talk2Rep Call Centers Launches IQDIAL
Voice Broadcasting Services for Large
Retail and Healthcare Provider

Talk2Rep Call Centers Launches IQDIAL
Voice Broadcasting Services for Large
Retail and Healthcare Provider 12/07/2004 04:21 PM
Talk2Rep call centers offers Sears and other retailers a customer friendly automated voice broadcasting solution to reach out to it's customers. Talk2Rep's IQDIAL will service the retail giant and others with [PRWEB Dec 7, 2004]

ECE acquires Indian call center

ECE acquires Indian call center 12/23/2003 03:28 PM

Indian Telcos Call For Reserved 3g
Spectrum

Indian Telcos Call For Reserved 3g
Spectrum 06/21/2004 12:09 PM
ewirelessnews Jun 21 2004 2:52PM GMT

Indian call centre 'fraud' probe

Indian call centre 'fraud' probe 06/24/2005 02:59 PM
Police investigate reports that an Indian IT expert sold bank details of UK customers, held by call centres, to a reporter.

BT replaces 'red bill' with Indian call
centre nag

BT replaces 'red bill' with Indian call
centre nag 08/04/2004 08:22 AM
'Good morning. Cough up now'

Indian call centre staff nicked for
fraud

Indian call centre staff nicked for
fraud 04/11/2005 03:41 AM
"Go on, tell us your Pin number..."

Indian Call Center Employees Hack US
Bank Accounts

Indian Call Center Employees Hack US
Bank Accounts 04/08/2005 07:00 AM

Indian call center workers charged with
Citibank fraud

Indian call center workers charged with
Citibank fraud 04/07/2005 07:44 AM
Former employees of a call center in Pune, India, were arrested this week on charges of defrauding four account holders in New York of Citibank, a subsidiary of Citigroup, to the tune of $300,000, according to a police official in Pune.

Army Plans Involuntary Call-Up of
Thousands

Army Plans Involuntary Call-Up of
Thousands 06/29/2004 12:37 AM
Reuters via Wired News Jun 29 2004 4:47AM GMT

Army Plans Broader Call-Up of Reservists

Army Plans Broader Call-Up of Reservists 06/30/2004 09:14 PM
Reuters via Wired News Jul 1 2004 1:01AM GMT

Army Plans Involuntary Call-Up of
Thousands (Reuters)

Army Plans Involuntary Call-Up of
Thousands (Reuters) 06/28/2004 11:10 PM
Reuters - The U.S. Army is planning an involuntary mobilization of thousands of reserve troops to maintain adequate force levels in Iraq and Afghanistan, defense officials said on Monday.

"Bush Plans To Call for Settlement On
Moon (washingtonpost.com)"

"Bush Plans To Call for Settlement On
Moon (washingtonpost.com)" 01/09/2004 09:56 PM

Army Plans Broader Call-Up of Reservists
(Reuters)

Army Plans Broader Call-Up of Reservists
(Reuters) 06/30/2004 08:59 PM
Reuters - The U.S. Army plans to summon a new group of about 4,000 reserve soldiers for duty in Iraq and Afghanistan, taking the total number of additional call-ups announced this week to nearly 10,000, officials said on Wednesday.

Plans for Space Station Call for an
Expansion of Research

Plans for Space Station Call for an
Expansion of Research 07/18/2004 02:21 AM
The United States has finished its plans for completing the International Space Station by the end of the decade.

Bush Plans To Call for Settlement On
Moon (washingtonpost.com)

Bush Plans To Call for Settlement On
Moon (washingtonpost.com) 01/09/2004 09:53 PM
washingtonpost.com - President Bush will announce plans next week to establish a permanent human settlement on the moon and to set a goal of eventually sending Americans to Mars, administration sources said last night.

Dell Canada plans to hire 500 employees
for a new call centre in Edmonton, the
company announced Monday

Dell Canada plans to hire 500 employees
for a new call centre in Edmonton, the
company announced Monday 07/19/2004 11:21 PM
Sympatico Jul 20 2004 3:25AM GMT

Voice Browser Call Control: CCXML 1.0
Last Call Published

Voice Browser Call Control: CCXML 1.0
Last Call Published 04/30/2004 10:43 AM
2004-04-30: The Voice Browser Working Group has published a Last Call Working Draft of Voice Browser Call Control: CCXML Version 1.0 including major updates. CCXML, the Call Control eXtensible Markup Language, provides telephony call control support for VoiceXML and other dialog systems. Comments are welcome through 28 May. Visit the Voice Browser home page. (News archive)

Apple Q3 conference call analyst call --
live updates

Apple Q3 conference call analyst call --
live updates 07/14/2004 04:52 PM

New Pay-Per-Phone Call Lead System
Empowers Partners to Ensure Clients
Charged Only for Successful Call Leads

New Pay-Per-Phone Call Lead System
Empowers Partners to Ensure Clients
Charged Only for Successful Call Leads 03/17/2005 03:01 AM
Developer of ZiffTalk and Click4Advisor ‘click-for-talk’ platforms launches ZiffLeads, first independent Pay-Per-Phone Call Lead platform, to target partners who want to offer online advertisers, local and national, a more Flexible and Reliable Phone Call Lead generation and measurement product. [PRWEB Mar 17, 2005]

Retiring Mandela Says 'Don't Call Me,
I'll Call You'

Retiring Mandela Says 'Don't Call Me,
I'll Call You' 06/01/2004 10:44 AM
Reuters via Wired News Jun 1 2004 3:11PM GMT

What's New in Our Knowledge Centers

What's New in Our Knowledge Centers 12/02/2003 01:28 AM

Oracle To Add R&D Centers In China

Oracle To Add R&D Centers In China 07/19/2004 03:18 AM

Anti-Spam Centers

Anti-Spam Centers 03/19/2003 10:24 PM
Eric passes along this article about ending spam by altering the terms of the Internet, something World of Ends recommends against unless the new agreement is genuinely in the interests of the users. In this case, the group discussing changes to SMTP has been convened by the group that created SMTP 20 years ago....

IBM opens four SOA design centers

IBM opens four SOA design centers 05/18/2004 08:43 AM
Hoping to give its strategies surrounding Systems Oriented Architectures (SOAs) a boost among corporate users, IBM on Tuesday announced it has opened four SOA Design Centers to help corporate users sculpt enterprise-level solutions, at its CIO Summit on SOAs in Toronto.

Computer centers aim to be where the
action is

Computer centers aim to be where the
action is 11/19/2003 03:54 AM
Boston Globe Nov 19 2003 2:52AM ET

MCI Upgrading 17 Data Centers

MCI Upgrading 17 Data Centers 05/19/2004 11:48 PM
theWHIR May 20 2004 4:10AM GMT

dabs.com owner goes on TV

dabs.com owner goes on TV 07/26/2004 09:08 AM
Atherton broadcasts to the nation...

PPC FAQ: Reader Owner

PPC FAQ: Reader Owner 02/15/2004 09:28 AM

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I.B.M. Plans to Buy an Indian Owner of Call Centers

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