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Customers? Who Are They?







Customers? Who Are They?

Customers? Who Are They? 02/17/2004 09:03 PM

While this article about a new study suggests the findings are "startling", they're probably anything but surprising to most people. It turns out that most companies have forgotten the fact that it really is their customers who pay their salaries, and they do very little to cultivate any kind of dialogue between themselves and their customers. The only really surprising stat is that nearly half of all executives admit that they don't deserve any loyalty from their customers. It seems, for the most part, that there's too much apathy on this issue. If an executive realizes this, why aren't they doing anything to change it? There's too much of a short-term view of companies focused on dragging in as much money as possible this quarter, that they forget to cultivate relationships that have the potential to pay much more next quarter or next year.




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SCO CEO: No need to sue more customers


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As The SCO Group Inc.'s reseller and developer community gathers for its annual SCO Forum convention in Las Vegas this week, one question on many attendees' minds will be whether the company's future will be as a software vendor or as a litigator. Though SCO's lawsuits against IBM Corp., Novell Inc., DaimlerChrysler AG and AutoZone Inc. have attracted a great deal of attention in the last year, they have not helped SCO's bottom line. The company is facing mounting financial losses, which have been spurred by millions of dollars in legal fees, a flagging Unix business, and anemic sales of its SCOsource Linux licensing program, which brought in just $11,000 in revenue during the company's most recent financial quarter.

Get The Customers You Want From The
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IBM to woo EMC customers


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Best Buy Says Customers Not Always Right


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How To Please Your Customers?


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Well, definitely not using Windows server to run a Linux show. Or to use the same Windows server to run a Macintosh show either.

Hot code to customers


Hot code to customers 04/29/2004 07:40 AM

Ross Rader tells it like it is.  Ross doesn't seem focused at all on what you'd call competition.  He's just focused on delivering hot code to THEIR customers - namely ISPs.

Blogwar e as a CMS.

This time last year we were heavy into the design and implementation of Blogware. I was still using MovableType for my public weblog but we had already started using prototype v0.0 quietly. I was pretty excited when I got to get hands on with the tool and committed my first entry to the system. We were still calling it "RBlog" internally. Its neat to look back on the posts I made during this period.

Most everything weblogging related that I blogged, were things we were actively working on. I hoped we might be the only ones...I obviously didn't look hard enough around the room ;)

Around this time last year I mentioned to Doc during an early demo that we weren't building a better way to manage content, we were building a better way to manage human interactions over the internet.

Not a social network. 

A conversation management system.

We talked about this for a bit. My basic point was that the internet didn't need another publishing system and we certainly didn't need Frontpage or Dreamweaver to get better. Web page publishing tools engender the creation of what ends up being static content because the tools are inscrutable for the average user. Learn the application, learn design, learn to tune the HTML by hand, figure out a document structure, upload everything via FTP, wash, rinse, repeat.

Dumb.

Static content and the entire associated toolspace stands in the way of a more useful internet. More content is not better. Changing content is better. Growing content is better. Living, dynamic content- is better. An internet that grows with me challenges me - continuously. Regular content creation tools stifle this possibility - they are simply too complicated and inaccessible to the average bear. "Save as HTML", "web development", "get a presence on the 'net". Whatever that means.

People need new tools that allow us to manage our interactions with others, the conversations we have every day1. Tools that facilitate fluidity and impermanence. Impermanence, not of the content of the conversation, but of the conversation itself - beginning and end, not necessarily continuing. Ad hoc, impulsive, dynamic.

I want my customers to talk with the web and I want Blogware to help them manage these conversations.

Are we there yet? Not quite. Not by a longshot actually. But we have made a lot of headway and we're still moving forward.

1Tools will also need to have their own conversations - with other tools. In fact the more they have, the better. Preferably in a multitude of languages. Customers shouldn't necessarily see these conversations though.

[Random Bytes]

LinuxWorld: It's All About Customers


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Demon Customers


Demon Customers 07/06/2004 01:42 PM

Apparently Best Buy and a number of other retail outlets are using all the data they collect on you to determine how profitable you are for them. It's pretty fascinating how data mining is changing the way businesses interact with you.

Every store has customers it doesn't like, he said.

"The question is, how public do you go with it, and how big a deal do you make out of it? There are ways of discouraging people from shopping in your store without point-blank telling them you don't want them in your store."

They define 'bad' customers as those they aren't getting good profits from, like folks who only shop big sales, or those who talk up the sales rep, and then don't buy anything.

I suppose I'm a demon customer since I have made the frightening realization that USB cables aren't made from diamonds!

Via SlashDot.

Click here to comment on this entry


Satisfied Customers


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InfoWorld’s Tom Krazit writes, “The American Customer Satisfaction Index (ACSI) measures the attitudes of consumers in several different categories, including PCs and online Web sites, on a scale from zero to 100 … With a score of 81, Apple’s customers are the most satisfied of any other PC vendor measured in this index. Apple’s success comes from a focus on innovation and improving tech support, [ACSI director Claes] Fornell said. Just about every other PC vendor received technical support scores that were less than the scores they received for the quality of their products, but Apple was the only company that received high marks for both quality and support, he said.” [Aug 25]

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We are all security customers


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Court Says Customers May Take IPs Away
From ISP


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Help For Norvergence Customers


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Help Has Arrived For AT&T Customers!


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While Other Customers Help, The
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Banking customers beware


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Sun to woo Wall Street customers


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Grok Description matches for Customers? Who Are They?
GrokA matches for Customers? Who Are They?

Oracle earns top spot in the InterUnity
Group customer satisfaction study of
1188 companies


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06/16/2004 11:40 AM
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newly released study by the InterUnity
Group.


Top 10 Enterprise IT Vendors ranked on
Customer Loyalty. Two-thirds of
customers will evaluate replacements
over the next three years accoding to a
newly released study by the InterUnity
Group.
06/23/2004 03:04 AM
The Top 10 Enterprise IT Vendors have three year customer loyalty rates that range from 53% to 71% according to an extensive and independent study by the InterUnity Group. On average 2 out of 3 customers will evaluate replacement products in the next three years from these vendors. The study evaluated the loyalty of 1188 users of 10 leading IT Enterprise vendors including Computer Associates, Dell, EMC, Hewlett Packard, IBM, Microsoft, Oracle, Peoplesoft, SAP, and Sun.While customers may choose to continue to use the existing vendor after evaluating alternatives, pricing pressure is introduced. “Vendors who understand the drivers of customer loyalty can reduce customer defections and lower the cost of sales”, according to Richard Sneider, a Partner at the InterUnity Group. “ The Customer Loyalty ICSI is useful to purchasers as an indicator of how well a vendor will meet its needs over the long term.” [PRWEB Jun 23, 2004]

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New Zealand In 2005


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$8.1 Billion In 2004 To $8.5 Billion In
New Zealand In 2005
12/19/2004 03:09 PM
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InterUnity Group announces new research
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InterUnity Group announces new research
on Uninterruptible Power Supply (UPS),
Power Conditioning, and Computer Related
Air Conditioning decisions.
09/27/2004 02:32 AM
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IBM-Led Group to Invest $2.5 Billion in
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IBM-Led Group to Invest $2.5 Billion in
Upstate N.Y
01/06/2005 04:26 AM
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Ericsson and MTN Group sign contracts
worth 1.5 billion dollars (AFP)


Ericsson and MTN Group sign contracts
worth 1.5 billion dollars (AFP)
05/24/2004 10:47 AM
AFP - Swedish telecom equipment giant Ericsson has signed two contracts to sell mobile network equipment and services to South African telecom operator MTN Group worth 1.5 billion dollars, the company said.

Thrive Technologies Signs National
Marketing Agreement with $3 Billion PRO
Group


Thrive Technologies Signs National
Marketing Agreement with $3 Billion PRO
Group
04/06/2005 03:00 AM
$3 billion consortium of Do-It-Yourself products will co-market Thrive’s inventory software to its large membership of distributors and retailers. Thrive's unique software helps companies in the competitive distribution space increase profits and sales by at least 15%. [PRWEB Apr 6, 2005]

Asia's online gaming market to hit $1
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Asia's online gaming market to hit $1
billion by 2005
05/31/2004 03:40 PM
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Online Purchases Predicted to Capture
$133 Billion in 2005


Online Purchases Predicted to Capture
$133 Billion in 2005
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Global RFID Market to Top $2 Billion in
2005: Marketstrat


Global RFID Market to Top $2 Billion in
2005: Marketstrat
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Gulf International Bank Group as
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Gulf International Bank Group as
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Finance Debt Portfolio
12/19/2004 03:09 PM
Gulf International Bank Group as completed the acquisition of US $ 3.65 Billion aircraft finance debt portfolio from leading German and Swiss banks. [PRWEB Dec 17, 2004]

Telecom IT Spending To Exceed $30
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Telecom IT Spending To Exceed $30
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04/13/2005 04:26 AM
The global market for operations support systems (OSS)—the computing and software IT infrastructure that performs engineering, provisioning, and management functions in telecommunications networks—will exceed $30 billion this year, claims a new report by Insight Research. However, capital spending on new systems will grow at a slower rate than IT investment in the general economy. The market research study concludes that this year European cable TV operators, wireless providers and telephone companies will spend more than their North American counterparts on the new computing systems needed to supply telecommunications services, and that by 2010 OSS investment in both Europe and Asia will exceed North American spending. [PRWEB Apr 13, 2005]

InterUnity Announces New Study on the
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InterUnity Announces New Study on the
Future of Critical Technology
Infrastructure
12/19/2004 03:33 PM
InterUnity invites you to participate in a ground breaking study on the Future of Critical Technology Infrastructure. The study addresses the impact of new computing technology on Infrastructure, its perceived importance to the company, and the changing relationship between IT and Facilities [PRWEB Dec 9, 2004]

Mobile Multimedia Messaging (MMS)
Revenues to reach $42.5 billion
Worldwide in 2005, but High User Failure
Rate Remains


Mobile Multimedia Messaging (MMS)
Revenues to reach $42.5 billion
Worldwide in 2005, but High User Failure
Rate Remains
12/22/2004 01:50 AM
Despite failing to deliver on its promise, Multimedia Messaging Service (MMS) revenues will reach $42.5 billion in 2005 – more than double the figure for 2004. [PRWEB Dec 21, 2004]

International Biometric Group to Host
Teleconference on June 9, 2005 at 1 p.m.
ET/ 10 a.m. PT


International Biometric Group to Host
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International Biometric Group to Host
Teleconference on April 14, 2005 at 1:00
PM ET/ 10 AM PT


International Biometric Group to Host
Teleconference on April 14, 2005 at 1:00
PM ET/ 10 AM PT
04/07/2005 02:49 AM
IBG to host free teleconference on the most dynamic government initiatives relating to biometrics: HSPD-12 and biometric interoperability. [PRWEB Apr 7, 2005]

CNN.com - Humanitarian group founder
killed in Iraq attack - Apr 17, 2005


CNN.com - Humanitarian group founder
killed in Iraq attack - Apr 17, 2005
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Varsity Group Announces Details for
Conference Call Scheduled for 4:30 P.M.
EDT on May 26, 2005


Varsity Group Announces Details for
Conference Call Scheduled for 4:30 P.M.
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This Decades $100 Billion Internet Wave
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Panama April 2005


This Decades $100 Billion Internet Wave
Trend Fully Launched in Panama City
Panama April 2005
04/14/2005 02:11 AM
Patricia Winston, CEO of Time And Resources INC, and Emerald Passport Publishing celebrated the launch of the Phase I and Phase II product line at the inaugural Emerald Conference in Panama City, Panama April 3-6, 2005 [PRWEB Apr 14, 2005]

Warner Music Group Corp. to Conduct
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2005


Warner Music Group Corp. to Conduct
Earnings Conference Call on June 13,
2005
06/17/2005 04:31 PM
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The Turning Point Group Awarded 2005
American Marketing Association Crystal
Award


The Turning Point Group Awarded 2005
American Marketing Association Crystal
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06/05/2005 11:16 PM
The Turning Point Group, a customer retention and loyalty marketing firm, garnered an American Marketing Association’s “2005 Crystal Award” based on their success in creating a comprehensive customer retention program for Memorial Hermann Healthcare System, the largest healthcare system in Houston. [PRWEB Jun 5, 2005]

Pharmaceuticals Management Consultancy
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Journal’s 2005 Diversity Works! Award


Pharmaceuticals Management Consultancy
Market Analytics Group, Inc is a
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Journal’s 2005 Diversity Works! Award
02/01/2005 09:20 PM
Market Analytics Group, Inc. has been selected as a finalist for South Florida Business Journal’s 2005 Diversity Works! Awards. [PRWEB Jan 21, 2005]

Research and Markets: Worldwide
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from $123 Billion in 2004 to $282
Billion by 2010


Research and Markets: Worldwide
Telecommunications Market Set to Double
from $123 Billion in 2004 to $282
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03/31/2005 08:57 AM
Research and Markets (researchandmarkets.com/reports/c14700) has announced the addition of Worldwide Telecommunications and Communications Market Opportunities, Strategies, and Forecasts, 2005 To 2010 to their offering. [PRWEB Mar 31, 2005]

NHS wants extra GBP2 billion for IT
funding, taking it to GBP4.2 billion


NHS wants extra GBP2 billion for IT
funding, taking it to GBP4.2 billion
12/02/2003 05:28 AM
PublicTechnology.net Dec 2 2003 4:11AM ET

Enterprise application integration (EAI)
combined license and services market
forecasts analysis indicates that
revenue of $2.5 billion in 2003 is
expected to go to $5.9 billion by 2009


Enterprise application integration (EAI)
combined license and services market
forecasts analysis indicates that
revenue of $2.5 billion in 2003 is
expected to go to $5.9 billion by 2009
07/30/2004 03:10 AM
[PRWEB Jul 30, 2004]

Research and Markets: Fixed Wireless,
WiMax, and WiFi Markets at $2.4 billion
in 2004 are Anticipated to Reach $12.4
Billion by 2010


Research and Markets: Fixed Wireless,
WiMax, and WiFi Markets at $2.4 billion
in 2004 are Anticipated to Reach $12.4
Billion by 2010
03/31/2005 03:03 AM
Research and Markets (researchandmarkets.com/reports/c14679) has announced the addition of Fixed Wireless, WiMax, and WiFi Market Opportunities, Strategies, and Forecasts, 2005 to 2010 to their offering. [PRWEB Mar 31, 2005]

MOM FAQ: Forcing Deployment of a New
Computer Group, New Processing Rule
Group or New Association


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Computer Group, New Processing Rule
Group or New Association
06/20/2004 11:11 AM

Zelnorm Action Group and IBS Self Help
Group Speak on Behalf of the Chronic
Constipation and Irritable Bowel
Syndrome Sufferer


Zelnorm Action Group and IBS Self Help
Group Speak on Behalf of the Chronic
Constipation and Irritable Bowel
Syndrome Sufferer
06/18/2004 03:10 AM
Zelnorm is a much needed drug for the relief of chronic constipation and constipation predominant IBS sufferers [PRWEB Jun 18, 2004]

VBScript to add AD Global Group to local
computer group


VBScript to add AD Global Group to local
computer group
05/13/2004 11:12 AM

Sonic Debuts Blu-ray Disc Burning and
Playback Software at CeBIT 2005
(23/3/2005)


Sonic Debuts Blu-ray Disc Burning and
Playback Software at CeBIT 2005
(23/3/2005)
03/23/2005 09:33 AM
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Customers? Who Are They?

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Appeals Court
Upholds 'Do Not
Call' List (Reuters)

U.S. Moves to Boost
Aircraft Fuel Tank
Safety (Reuters)

The WB Cancels
Supernatural Drama
'Angel' (AP)

Haiti Uprising
Spreads As PM Seeks
Help (AP)

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