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Report: I.T. Help Desks Lean on Self-Service (NewsFactor)







Report: I.T. Help Desks Lean on
Self-Service (NewsFactor)

Report: I.T. Help Desks Lean on
Self-Service (NewsFactor)
02/17/2004 03:56 PM

NewsFactor - Self-service tools are popping up all over the CRM world -- in interfaces for customers, suppliers, business partners and lots of other entities with which enterprises do business. Not getting as much attention, though, is the fact that self-service tools also are making inroads within organizations themselves.




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Report: I.T. Help Desks Lean on Self-Service (NewsFactor)

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