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ACTIVE SALON BLOGS LIST UPDATED







ACTIVE SALON
BLOGS LIST UPDATED

ACTIVE SALON
BLOGS LIST UPDATED
01/10/2004 03:19 PM

salonI've updated the Dire ctory of Active Salon Blogs. Please send me details on any missing and new Salon Blogs, and errors in the Directory. I promise to post any updates I receive at least once a week.

There are now 159 active (updated in the last month, or officially on vacation but returning) Salon Blogs. Comings & Goings this past month:
  • No longer blogging, it seems: The enormously helpful Charlie Z at Driver 8, the enormously successful Julie Powell of the Julie/Julia Project, Ray of Nobody Loves Raymond, whose blog is MIA, great story-teller Hugh Elliott at Standing Room Only, and Cat M. of Chronicles of an Anti-Apathetic. Their presence in this part of the blogosphere will be sorely missed.
  • Good news: Penny of My So-Called Lesbian Life is back.
  • Daniel X. O'Neil, the veteran Salon blogger at GoogObits who uniquely chronicles the deceased, has moved to his own site.
  • The flight from Radio to Typepad seems to have stopped, at least for now.
  • Of the roughly 100 new Salon Blog numbers assigned this past month, about 40 actually made at least one post, and the following 17 appear to be posting regularly. I especially recommend MallowDrama, Hermit's Notebook, Hoi Polloi and I Don't Know What Happened, which are off to sensational starts. Welcome, new Sloggers all.
Althaea Officinalis: MallowDrama
Hermit's Notebook, A
Theater of the Absurd
Much,Much,More of This and That
Letters to Jessica
Worms of Endearment
Arclist
Gabriela's Radio Weblog
Music Freak's dip into blog-infested waters
Hoi Polloi
I Don't Know What Happened
Living Backstage
You're Getting Very Sleepy
Frances D. Gonzalez's Radio Weblog
Blogcabin - Come Warm Yourself By The Fire
Pan's Garden
75003 Paris

Some stats for this past month:
  • Total hits this month for Salon Blogs were about 1.1 million, up about 8% for the month, but they were very unevenly distributed (even more than usual), with 850 thousand of these hits going to the top 11 blogs. For the typical Slogger, December traffic was about 10% quieter than November, due probably to the holidays. The median for active Salon Bloggers was only about 700 hits per month, about 30 per day.
  • Inbound blogs totaled about 3250, up about 5% month-over-month, with the top 11 blogs accounting for 50% of them. The median for active Salon Bloggers was 7 inbound blogs.
  • About 42% of active Sloggers are female, up significantly from just over 30% three months ago. That's great news, but I don't know what to make of it.
I'll continue to keep the Directory current, with your help, and will report at least bi-monthly on comings & goings and stats.

P.S. I've also updated my Tables of Contents (see top left of my blog). Since Google has, for some reason, stopped crawling How to Save the World, Google is no longer a reliable way to find things in my archives. I'm going to test some other search engines and change my search bar accordingly.




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SALON BLOG
DIRECTORY UPDATE - APR.10/04


SALON BLOG
DIRECTORY UPDATE - APR.10/04
04/10/2004 05:46 PM
salon logoI have just updated the full Dire ctory of Active Salon Blogs. You can download it in Excel format by clicking on the link at the top of the right sidebar just below my e-mail link. It contains current information on the owner and subject of each blog, plus current sortable data on  hits/month and inbound blog counts. Please send me details of any missing and new Salon Blogs, and any errors in the Directory. I promise to post any updates I receive to the Directory spreadsheet regularly. Here are the summary statistics for the last month:
  • Total hits per month were about 1.05 million, up 10% from February (due almost entirely to a rebound in Filchyboy's hit count). Of that total, 760 thousand hits (72%) went to the top 11 (7%) of active blogs. Median hit count remains about 700 per month.
  • Inbound blogs totaled about 4150, up 10% from February, with the top 11 active blogs accounting for almost exactly half of them. Median number of inbound blogs remains at 7.
  • The approximate proportion of female Salon bloggers was 42%, the same percentage as in January and February.
  • No longer blogging, it appears, are the passionate Toby's Political Diary (#1282), Asia Business Intelligence (#1319), Everything That Sucks (Come Back, Amanda! #1691), Patriotically Incorrect (#2379),.Lean for Dean (#2429), Doublethink (#2521), Life in LA (We miss you, Claire! #2608), and 16 relatively new bloggers. David Harris is on hiatus.
  • Mambrino's Helmet is back as The Forge.
  • Of the roughly 240 new Salon Blog numbers assigned this past two months (#3412-3642 and #3743-3757), about 90 made at least one post, and the following 36 appear to be posting regularly. That leaves the number of active Salon Blogs at 174, up 14 from February. Welcome to all new Sloggers.
Schnauzer Logic  #3435 
Connecting the Dots  3437 
Vanitas Personae  3446 
Cassandra Predicts  3456 
 Two Fawn's American Indian Movement Pages   3467 
Mindboggling Adventure Tales  3488 
Bartholomew's Notes on Religion  3494 
Saunter & Repose  3517
Avon Calling  3522 
Bill Penrose's Radio Weblog  3530 
The Cassandra Frost Collection  3531 
Lumberg Boinked Her  3552 
Screwing the Pooch  3557 
Poli Sigh  3566 
The Outer Edge  3573 
Matriarch  3577 
Oh My Stars  3580 
The Poche  3591
Bob Rich's Weblog  3592
Douglas Moran's Radio Weblog  3597
XXX Rated Realist  3602 
Rich Whiteley's Radio Weblog  3605
Manhattan Waiter  3612
The Grace Pages  3622
Lucy  3627 
Vietnam Moving Wall in Worland WY  3628 
Ashent TwentyThree's Radio Weblog  3632
What's in Scott's Head  3635
Monkey Labs  3637
Carnival Knowledge  3641
Infidelia  3744 
1.21 Giggawats  3746
Docta Puella  3751 
Enough  3752 
Steve Simard's Radio Weblog  3753 
Heart Attack Diaries  3757 

If I've missed your Salon Blog, or if you know of any active (posted within the last month) active Salon Blogs not in the directory, please let me know. There's just one day left to find the missing Easter eggs (see post below), and a few of them are hidden in the above newbie blogs.

SALON BLOG
DIRECTORY UPDATE - FEB.10/04


SALON BLOG
DIRECTORY UPDATE - FEB.10/04
02/10/2004 01:32 PM
salonI have just updated the full Dire ctory of Active Salon Blogs. You can download it in Excel format by clicking on the link at the top of the right sidebar just below my e-mail link. It contains current information on the owner and subject of each blog, plus current sortable data on  hits/month and inbound blog counts. Please send me details of any missing and new Salon Blogs, and any errors in the Directory. I promise to post any updates I receive to the Directory spreadsheet regularly. Here are the summary statistics for the last month:
  • Total hits for the month were about 950 thousand, down 12% from last month (the decrease was due entirely to a drop in hits for two blogs). Of that total, 700 thousand hits (72%) went to the top 11 (7%) active blogs. Median hit count remains about 700 per month, or about 20 hits per day.
  • Inbound blogs totaled about 3700, up 16% from last month, with the top 11 active blogs accounting for almost exactly half of them. Median number of inbound blogs remains at 7.
  • The approximate proportion of female Salon bloggers was 42%, the same percentage as a month ago.
  • No longer blogging, it appears, are Subdude Citizen, who I'll really miss, Scott Summers' Taiwan Weblog, the Return of the King Countdown blog, Paul & Chris' Paris Travel Commentary, the very stimulating Mambrino's Helmet, and four relative newcomers, Quakergreen, Struggle for Progress, Graphite Furnace and Gabriela's Radio Weblog.
  • Storyteller Hugh Elliott's Standing Room Only is back, as is Short 'n Oblique.
  • Of the roughly 85 new Salon Blog numbers assigned this past month (#3326-3411), about 30 made at least one post, and the following 12 appear to be posting regularly. That leaves the number of active Salon Blogs at 160, almost unchanged from a month ago. Welcome to all new Sloggers.

If I've missed your Salon Blog, or if you know of any active (posted within the last month) active Salon Blogs not in the directory, please let me know.

THE SALON
BLOG SILLY EASTER EGG HUNT


THE SALON
BLOG SILLY EASTER EGG HUNT
04/09/2004 03:59 PM
eggHere's a silly publicity stunt I dreamed up to motivate people to check out more of the wonderful Salon Blogs. Last night I 'hid' 10 eggs, like the one at left, one in each of 10 selected Salon Bloggers' comments threads. They are numbered 1 to 10 inclusively. The posts in which they are 'hidden' are no more than one week old (April 2 or more recent). Your challenge is to be the first to find them. When you do, come back here and 'claim' the easter egg by posting, in the comments thread below, which Salon Blog you found it in, and its number.

Then, when you've claimed it, it's your job to hide another egg, in another Salon Blog comment thread (remember -- no going back further than April 2 or it gets too hard). Here's how you do it:
  1. Select a Salon Blog from this list or this list, or any other Salon Blog you know of that has been updated since April 2.
  2. Go to that blog and check to ensure that there aren't already eggs hidden in the last week's posts' comments on that blog. Then select one of the comments threads from the last week and type in (or cut and paste) as your comment this line of code:
Happy Easter!  <img src="http://blogs.salon.com/0002007/images/egg.gif"> xx

where xx is the number ten greater than the egg you found, e.g. if you found egg 7 then the egg you hide would be 17.

Theoretically, we could end up with an egg in the comments of every active Salon Blog. Remember, to claim the egg you have to be the first one to do so in the comments thread below -- if you e-mailed me about it or commented on it elsewhere it doesn't count.

This is just for fun -- no prizes, except the discovery of some great, and underappreciated, blogs. The hunt ends Easter Sunday. Happy Easter, everyone.

AN
INTERACTIVE TABLE OF CONTENTS FOR
BLOGS


AN
INTERACTIVE TABLE OF CONTENTS FOR
BLOGS
05/12/2004 12:41 PM
Dave's Blog Taxonomy
As you may know, I've been maintaining (manually) detailed tables of contents of my blog posts (one per blog 'category') since I started. They're a bit clumsy, but they get a fair bit of traffic so I know people are using them. Right now they exist as six 'stories' and I thought it might be interesting to try to put them together into a single, interactive index. I'm competent in neither HTML nor Radio's 'outlining' function (I confess I don't even know how to use anchors properly -- the twisties below and the links in the graphic above don't work, and links below should really take you to the specific subcategory within the table of contents), so I can't make it pretty or functional, but you can get the idea of how it might work:

.BLOGS & BLOGGING:

.BUSINESS

.ARTS & SCIENCES

.ENVIRONMENTAL PHILOSOPHY

.POLITICS & ECONOMICS

.CREATIVE WORKS

My six categories have a total of 40 subcategories, of which five (Blogs in Business, Technology, Stories & Narrative, New Collaborative Enterprise, and Environmental & Social Economics & Law) overlap categories and hence appear under two categories each. The ten most popular subcategories (most linked, and most commented-on) are shown in bold. This taxonomy is essentially the same one I use for my filing cabinet tabs and for my My Documents subfolders, except that they omit the 'housekeeping' type tabs and subfolders that house my background papers, messages and private and personal records.

I am not offering this as any kind of framework for a 'universal' taxonomy. In fact, I've been adamant that any personal content management system needs to allow us to index our documents and messages any way we want, our way, at whatever level of granularity works best for each individual. Universal taxonomies just don't work. But if we think of a blog as the 'public area' of our personal content, the shareable part of our personal 'filing cabinet', I thought it might make an interesting case study in how we might best 'present' each individual's publicly-available 'stuff' for effective browsing by others.

I see the blog, and at a broader level the 'tabs' of our personal content management system, our 'filing cabinet', as nothing more than 'addresses' or destinations to send content to. So although Microsoft would have us believe that 'saving' a document or message, 'sending' a document or message to someone else, and 'publishing' a document or message to a blog or website, are three fundamentally different functions and applications, I see them as conceptually indistinguishable -- they're all actions that move content from one specific space to another. That's why I have proposed a single, intuitive Workspace Manipulation and Document Annotation tool to replace virtually every application users have on their PCs today, a tool that would finally make PCs accessible to the billions of technologically challenged among us. But I digress...

I can envision the Interactive Blog Table of Contents working in one of two ways:
  1. Map Layout: The table of contents would be displayed graphically, as in the top diagram above. Clicking on any of the 40 subcategory links would replace the map with a hotlinked list of posts in that subcategory -- showing title, date, author (if applicable) and a brief synopsis or abstract of each post.
  2. 'Outline' Layout: The content would be displayed, possibly in the blog sidebar, in 'outline' mode: Clicking on the 'Table of Contents' box would open up the list of the 40 subcategories, and then clicking on any of them would display (probably in a separate window)a hotlinked list of posts in that subcategory -- again, showing title, date, author (if applicable) and a brief synopsis or abstract of each post.
How useful would this be for you? If you're not one of those that browses my tables of contents, would this kind of functionality be useful on your own blog, even if only to help you find your own archived posts without having to use a hit-and-miss search bar? Could you envision using this tool more broadly as a means of indexing everything in your My Documents folder and Inbox, and perhaps even all the hard-copy stuff in your filing cabinet as well?

Ultimately, I can see the development of an invisible (to the user) 'metadata layer', which would take our preferred organization of our personal stuff and translate it into some universal standard, and then as needed into each reader's personal organization of his/her content, so that for example if Jon Husband wants to browse my publicly permissioned content, he won't see it organized as I have, above, but will instead see it automatically reorganized and relabelled using his personal taxonomy and nomenclature. I believe this 'metadata' layer development will be one of the most interesting and important technology challenges of this century.

In the meantime, if there's sufficient interest, I'll buckle down and learn enough HTML and Outlining to implement either solution (1) or (2) above for my blog.

BLOGS IN
BUSINESS -- WHAT WE COULD DO
NOW


BLOGS IN
BUSINESS -- WHAT WE COULD DO
NOW
06/30/2004 04:01 PM
blogworthy contentI've written before about Blogs in Business and the role I think they could play. But my idealism -- the desire to have a better, simpler blog product with some better social networking functionality before we try to sell it to business -- is giving way to my impatience. A couple of business leaders have challenged me to develop a pragmatic strategy for effectively introducing blogs into a business today. Here's what I said.

First, the strategy for doing so must respect some fairly unorthodox principles. If it doesn't, blogs will just end up being one more awkward and confusing part of already unwieldy and underused corporate Intranets. These principles are:
  1. Blogs are Personal: Each individual blogger must retain control over the content in his or her blog, and over decisions on what does and doesn't go into it. This is its unique selling point to front-line workers who are used to seeing all the knowledge they contribute disappear into an undifferentiated massive corporate content architecture with no personal ownership or responsibility for quality, currency or completeness.
  2. The Taxonomy must also be Personal: Asking people to organize their content into standard categories is a square peg in round hole exercise. Don't let the CKO or the CIO presume to tell individual knowledge workers how they should organize their personal stuff.
  3. The Blogging Tool must be Simple: Select the easiest possible blogging tool, and if necessary hide some of the tricky bells and whistles. People have enough to learn without having to master HTML and RSS.
  4. Involve KM, IT, Learning and Marketing in the Project Team: All four departments will be needed to introduce blogs effectively into the workplace. Make this a joint project where each of the four departments shares in the work, and its success or failure. That may take some advance selling but if one department tries to go it alone they'll fail. And you need at least one Executive Sponsor on the Project Team. For that, you'll need an Elevator Pitch for blogs in business, which I'll talk about next week.

OK, on to the strategy. Here's a twelve-step plan I think could work in just about any organization, large or small:
  1. Educate the Project Team: Have a session where the KM, IT, Learning and Marketing people learn about blogs hands-on. Set one up for each member of the Project Team and let them play for a few days.
  2. Identify the Pilot Group: Don't try to introduce this to everyone in a large organization at once. Pick a few cohesive groups that would likely benefit most e.g. newsletter editors, subject matter experts and others who are already 'publishing' stuff internally or externally. Focus on those who care more about content than style, those who produce a lot of content, and those who produce time-sensitive content often. Ask a sample of front-line workers this question: "Whose filing cabinet contents would be most useful to you in doing your job?" They're the people you want in the Pilot Group. If you have eager and experienced blogging zealots on staff, include them even if they don't otherwise qualify, but make them promise not to customize their blogs for three months, until the Pilot Group is up on their feet.
  3. Develop a starting Personal Taxonomy for each Pilot Group member: This will be different for each person and should probably not have more than 20 categories and sub-categories. Start with the organization of their filing cabinets, or their My Documents folder. If that doesn't work, go on to step 4 for that Piloter and see if, once you know what the content is, a personal taxonomy suggests itself. But don't constrain the Piloters -- this is their content and they need to be able to organize and categorize it the way it makes sense to them. The categories and sub-categories will usually be subjects, customers or company products, rather than knowledge types (best practices, stories, policies etc.) Keep the librarians in check: This is organization by what people do, not how taxonomists think about knowledge 'domains'.
  4. Develop a starting Personal Content Archive for each Pilot Group member, organized by their Personal Taxonomy. The archive should cover all information, documents and links that the Piloter thinks are useful or interesting and which he or she authored, customized or obtained from outside the organization. The types of content that each Piloter should be encouraged to include are shown in the top-right illustration above. If Piloters are worried about confidentiality of some of this information, tell them they will be able to restrict who has access to it.
  5. Select a Blogging Tool: The tool you select must be easy to use but powerful enough to accommodate the categories and content you have identified. If the Project Team have been playing with different tools for a few days this will help in the selection. Don't leave the decision up to experienced bloggers. This will be hard for many users no matter what tool you choose.
  6. Get IT to convert all the Personal Content Archives to HTML: This is not a job for amateurs. MS Office documents converted to HTML can get huge and ugly. At the same time, if you're an MS Office company, develop a standard process for converting documents to HTML going forward -- this will be an ongoing challenge, and not one you want to leave up to the Pilot Group.
  7. Get IT to 'bulk publish' all the Pilot Group's Personal Content Archives: This one-time process will get your blogging project off with a bang, with a bunch of pre-selected useful content that the Pilot Group will be proud of and others in the company will want to see.
  8. Get IT to create a Table of Contents for each Pilot Group member: While regular blog content may disappear into the archives without consequence, business blog content has a longer shelf life, and readers need to be able to browse the Table of Contents of each person's blog, organized according to their Personal Taxonomy. Like step 6, keeping this current will be an ongoing challenge, and will require developing a standard process for adding each new post to the Table of Contents. This may involve some work, but it's important.
  9. Get IT to develop a password protection scheme for the blogs: Each Pilot Group member needs to be able to set who can and cannot view their blog content. The password protection scheme needs to be able to accommodate different needs for this, and include an e-mail based authorization system that will allow those who are initially prohibited from accessing a desired blog to get a password from the blog owner. Access should not be limited to those inside the company -- if at all possible, you should allow those outside the organization with the appropriate password to access company blogs as well. This may be tricky, but the potential benefits of exposing useful company blogs to customers, associates and other personal network members outside the organization are enormous.
  10. Get your Learning group to offer a short seminar to everyone in the company on how to publish and subscribe to blogs: This will help the Pilot Group continue to publish new material regularly, will create an appetite for others in the organization to subscribe to Pilot Group blogs (and to other blogs outside the organization), and will probably identify second wave blog volunteers once your Pilot Group are on their feet. Having a blog should be voluntary, and the fact that it is will create a viral market and curiosity about blogs ("why are all these people setting up blogs when they don't have to?"). Let the size of your company blogosphere grow organically at its own pace.
  11. Get your Marketing group to talk up blogs outside the organization: Create an appetite among customers and others outside the organization to subscribe to the blogs of their personal contacts inside the organization, as if this were a special 'channel' into the company. Let them subscribe to a few showcase Pilot Group blogs (ideally those run by people in Marketing) to see what they're missing.
  12. Set Up a Blog Help and Monitoring Group: This cross-functional group could be just the Project Team, or a part of the IT or KM Group, but one way or another you need a clearly defined group to hold the hands of new bloggers, measure the volume and assess the quality and sufficiency of publishing and subscription, and handle the demand of the second wave of potential bloggers.
Although as I mentioned earlier I think you need an Elevator Pitch to get at least one Executive Sponsor for your Blogs in Business project, I don't think you need, or probably want, to do a lot of explaining and marketing (other than to the Project Team and Pilot Group) about what blogs are or what their value is. This project is likely to succeed more if it's quietly demand-driven rather than supply-driven (imposed or hyped). Think of it like Instant Messaging -- an application that most businesses never thought would catch on, but which has become ubiquitous and accepted in many businesses by viral marketing (peer-to-peer word of mouth) and voluntary take-up. It's a much easier way to sell a new technology, and as long as these 12 steps are taken, blogging is tailor-made for it. For once, if you build it right, they will come.

SOME MORE
EXEMPLARY BLOGS


SOME MORE
EXEMPLARY BLOGS
02/10/2004 02:48 AM
parrot
I've just adding another dozen items to my already bloated blogroll. I'm actually quite discriminating in what I add, rejecting most of the requests I get to 'reciprocally' blogroll, and never adding a blog until I've seen at least two remarkable posts on two different days. There's just a lot of great writing out there! Here are a few of the blogs I've added this time:

Practical Metaphors - Ryan Fugger finds amazing things on the Internet that no one else seems to find. Check out this post linking to the provocative short film 'Bullet in the Brain' you can download (bandwidth permitting). Ryan's another reader of Daniel Quinn's Ishmael. He's an articulate essayist on how to make the world better, and a contributor to the Blogger's Parliament.

A Relative Path - Jonathan Broad has a brilliant wit and an ability to succinctly summarize current events and contemplate their deeper meaning. He's also a pessimist willing to look at the horrors of our recent history and discuss what they tell us about human nature, and what we could do to avoid repeating them.

Bastish - Kevin Cameron's great photoblog that I neglected to include in my recent post of favourite photoblogs. The picture above is one of Kevin's. He's currently living in Japan, which must be a photographer's dream.

Orcinus - Seattle journalist and liberal A-lister Dave Neiwert doesn't need any publicity from me, but he's a great writer and covers, prolifically and in detail, well-referenced and supported, the foibles of the Bush regime.

Globalize This - A new blog by Adam Hersh, a researcher at the Economic Policy Institute, has astute observations on economic and trade matters, which are going to be of crucial importance in the coming months and years. In addition to explaining economic matters in understandable terms, with a progressive slant that I of course appreciate, Adam also covers the work of senior economist and colleague Max Sawicky, whose blog MaxSpeak I've also blogrolled.

And on the business/IT side, I've added Stephen Downes' and David Wilcox's blogs, both of which articulately cover the emerging world of social networking and its role in business and society.

HOW TO
SAVE THE WORLD
READING LIST


HOW TO
SAVE THE WORLD
READING LIST
07/18/2004 03:41 PM
.In Beyond Civilization, Daniel Quinn says:

People will listen when they're ready to listen and not before. Probably, once upon a time, you weren't ready to listen to an idea than now seems to you obvious, even urgent. Let people come to it in their own time. Nagging or bullying will only alienate them. Don't preach. Don't waste time with people who want to argue. They'll keep you immobilized forever. Look for people who are already open to something new.

When presenting a new idea, you don't have to have all the answers. It's better to say 'I don't know' than to fake it. Make people formulate their own questions. Don't take on the responsibility of figuring out what their difficulty is. We each internalize information differently. If you don't understand a question, keep insisting they explain it until it's clear. Nine times out of ten they'll supply the answer themselves.

Above all, listen. Your close attention is sometimes more important than your articulateness in winning converts. And learning is always a good thing.

When I've talked to people about the ideas I've presented in this blog, I get the sense that maybe 10% really understand and appreciate what I'm saying. Perhaps another 40% are ready to listen and want to believe, but either my inarticulateness or their internalization mechanism garbles the message. After all, saving the world (or, as one recent commenter 'geo' put it more accurately "changing how humans live so we as a species can continue to survive") is not easy or obvious, or we'd all be busy doing it. This reading list is for that 40%, in the hope that better writers than I can convey more clearly and compellingly what we need to do and why. The remaining 50%, I suspect, are not ready. Five years ago someone gave me The Spell of the Sensuous and I gave up after five pages -- I just wasn't ready.

Here's the list -- 56 books and articles that forever changed my worldview, and my purpose for living::

What Life was Really Like Before Civilization: Revisionist History
  • Full House, by the late Stephen J. Gould. The presence of man on Earth was a random occurrence, and after the next Extinction Event life on the planet is likely to evolve differently. We are not the Crown of Creation.
  • The Wealth of Man by Peter Jay. The life of pre-historic man was easy, idyllic, and very pleasant. Hunt big slow game an hour a day, relax and enjoy the rest.
  • The Worst Mistake in the History of the Human Race, (online) essay by Jared Diamond Why the adoption of agriculture was 'a catastrophe from which we have never recovered'.
  • Original Affluence, by Marshall Sahlins. If you wanted to defend a new society that featured rigid hierarchy, agonizingly hard work, suffering, frequent starvation and slavery, wouldn't you try to portray the alternative life as 'short, nasty and brutish'?
  • Extinction, by Michael Boulter. Our planet's history is one of cycles punctuated by massive extinctions and new beginnings. Our only choice is whether to end this one sooner (a century) or later (several millennia).
  • The Axemaker's Gift by Jame s Burke and Robert Ornstein. How innovativeness has been increasingly corrupted to concentrate and retain power, instead of making the world better.
What's Going On Under our Noses: The Real News
  • The Unconscious Civilization, by John Ralston Saul. How and why we've become helpless slaves of the political and economic system we built.
  • Ockham's Razor, by Wade Rowland. What's wrong with our modern values, and where to look for new ones.
  • People Before Profit, by Charles Derber -- How rampant corporatism ravaged the vast majority of people worldwide in the 1800s, and is doing so again.
  • State of the World, by WorldWatch Institute, The 7 trends that most threaten eco-collapse: population growth, rising temperature, falling water tables, shrinking cropland per person, collapsing fisheries, shrinking forests, and the extinction of plant and animal species.
  • World Scientists' Warning (online), by the Union of Concerned Scientists. "Human beings and the natural world are on a collision course. No more than one or a few decades remain before the chance to avert the threats we now confront will be lost and the prospects for humanity immeasurably diminished. A great change in our stewardship of the Earth and life on it is required if vast human misery is to be avoided and our global home on this planet is not to be irretrievably mutilated."
  • Dream of the Earth by Thomas Berry. "We are in trouble just now because we do not have a good story. We are in between stories. The old story, the account of how we fit into it, is no longer effective. Yet we have not learned the new story."
  • The Future of Freedom, by Fareed Zakaria Why we can't change another country's culture from outside it.
  • The New Rules of the World, by John Pilger An accurate, devastating portrait of the world in 2003.
  • The Demon in the Freezer, by Richard Preston. How vulnerable we all are to individual acts of terror, chaos and sabotage.
  • Against the Grain, by Richard Manning. How grain monoculture evolved, and how it's ruining the Earth.
  • Population Projections, by US Census Bureau. They're no longer assuring us that US and Global Population will level out at 300 million and 9 billion. Would you believe 1 billion and 12 billion by the end of the century, and still rising?
  • Global Warming, by NOAA. An online synopsis of US scientists' consensus on the causes and consequences of global warming.
  • This Overheating World - Worried? Us? (online essay) by Bill McKibben. Article in the UK journal Granta explaining the psychology, and cynical political expediency, of denial.
  • Are Cities Changing Local and Global Climates?, (online) by NASA. Studies of urban microclimates and how they contribute to local climate change and instability.
  • Restoring Scientific Integrity (online) by Union of Concerned Scientists. The Bush regime's distortion of scientific research to forward its own political agenda.
  • Climate Collapse, by David Stipp (online article) from Fortune Magazine. The possibility and chilling implications of global warming producing sudden drastic climate shifts.
  • Conservative Myths on Global Warming (online) by Blogger Carpe Datum. A brief but thorough explanation of the science behind global warming, and the reasoning behind scientists' connecting it to human activity and worrying about the risks of resultant instability
  • The Empire Strikes Out, by Kenny Ausubel. Corporatism and acquisitiveness run amok are ruining our world, but nature always bats last.
  • The Tragedy of the Commons, by Garry Harding. The commons, that which belongs in common to all of us, is disappearing -- Why nobody really cares.
  • Elizabeth Costello, by JM Coetzee. Why we tolerate a holocaust against our fellow creatures on Earth.
  • The Machine in Our Heads, by Glenn Parton. How the ecological crisis is rooted in a human psychological crisis.
About Gaia: What Nature is Really About
  • When Elephants Weep, by Jeff Masson. Compelling scientific evidence that animals feel deep emotions.
  • Mind of the Raven, by Bernd Heinrich. Compelling scientific evidence that animals are intelligent, complex, rational and communicative.
  • The Sacred Balance by David Suzuki. A passionate explanation of James Lovelock's Gaia Hypothesis, the need to redesign how we live, and the importance of spending more time in nature.
  • The Hidden Dimension, by Edward Hall. We need space and a natural environment to be healthy and human. When we're deprived of them, we get mentally ill.
  • The Spell of the Sensuous, by David Abram. How to reconnect with nature, and rediscover wonder.

Radical Analysis, Radical Solutions (these are the most important readings, but you probably won't 'buy' their arguments unless you've first read much of the material above)

  • Ishmael, The Story of B, and Beyond Civilization by Daniel Quinn. Also the IshCon discussion forum. The first two of these three books are fictionalized stories about human history from a different, anti-civilization perspective, with penetrating, astounding analysis and insight. Ishmael is more popular but I prefer The Story of B which recapitulates the entire theses in a series of 'lectures'. The two critical lectures are online here. Beyond Civilization is about what we should do about all this.
  • A Language Older Than Words, by Derrick Jensen. A profound and disturbing argument for why moderate answers to our current predicament won't work.
  • The World We Want, by Mark Kingwell. Why we are best served by trusting our instincts rather than what we are persuaded is moral or rational.

Toolkit for Change: Knowledge We Can Use to Save the World

  • Freeman Dyson's Brain (online interview), in Wired Magazine. The twin keys to building a better world are (a) establishing viable self-sufficient local communities to replace big centralized states and governments, and (b) selective more-with-less technologies like solar/wind energy coops and biotech medicines.
  • The Developing Ideas Interview (online) with economist Herman Daly. An economic and tax program that favours communities and commons instead of corporations, and a 'contract' to reduce our population and ecological footprint.
  • The Unconquerable World, by Jon Schell. Why non-violence and consensus-building are the only viable way forward.
  • The Support Economy, by Shoshana Zuboff A model for a post-capitalist economy.
  • Unequal Protection, by Thom Hartmann. The case for denying 'personhood' to corporations.
  • When Corporations Rule the World, by David Korten. The need to get corporations out of politics and create localized economies that empower communities within a system of global cooperation, overcoming the myths about economic growth and the sanctification of greed, and focusing instead on overconsumption, poverty, overpopulation, and reining in untrammelled corporate power.
  • Radical Simplicity, by Jim Merkel. How to free yourself from possessions and wage slavery without sacrifice.
  • The Tipping Point, by Malcolm Gladwell. What makes things change.
  • Ten Ways to Make a Difference, by Peter Singer. A pragmatic recipe for change.
  • The Truth About Stories, by Thomas King. The truth about stories is that that's all we are. Want a new society? Write a new story.
  • The Boycott List, by Responsible Shopper, and Good Stuff, by the WorldWatch Institute. What not to buy, and what to buy instead.
  • The Corporation, by Joel Bakan. An action plan for undermining corporatism.
  • Humans in the Wilderness, by Glenn Parton. How we might reintroduce humans, well-spaced-out, into a primarily wilderness Earth.
  • At Home in the Universe, by S tuart Kauffman. How self-organizing, self-managing systems work.
  • EarthDance (entire book online), by Elisabet Sahtouris. Eleven steps to cultural metamorphosis (my summary is here)
  • eGaia (entire book online), by Gary Alexander. How to achieve of peace, cooperation and sustainability (replacing war, competition and growth, the fuels of our current culture) and a future state vision with vignettes from individuals' lives in a balanced and harmonious future world.

A BLOGGER'S
CHRISTMAS WISH LIST


A BLOGGER'S
CHRISTMAS WISH LIST
12/19/2004 02:54 PM
lights

11.
A simple way to simultaneously send new blog articles, as they are posted, to any number of user-maintained, editable e-mail lists (from which people could easily unsubscribe, of course).
10.
An automatically maintained Table of Contents with one-sentence abstracts for each of your blog posts, editable by you and sortable by your readers by title, date, and category/sub-category.
9.
A simple, meaningful measure of total readership, that weighs blog hits, visits, average duration of stay, RSS subscriptions, inbound blogs, e-mail subscriptions, and visits to copies of your posts on aggregators.
8.
An ability to create standing-order 'profiles' for all blogs, as you now can for newsfeeds, so that you can receive a single daily e-mail or web page that aggregates everything posted that day, anywhere in the blogosphere, on a specific topic or containing specific keywords or phrases.
7.
A gigabyte or two of free storage on the hosted blog server, so you can keep a copy of your entire My Documents folder on the server, link to anything in it from your blog without having to FTP a copy, and be able to access your entire 'e-filing cabinet' from any computer anywhere anytime.
6.
An easy migration path from the asynchronous, polished anonymity of the blog to the real-time, one-to-one, face-to-face or voice-to-voice, halting interactive iterative intimacy of other media, media that move you from talk to action.
5.
Inclusion of our posts, if we want them to be, in Google News.
4.
More first-person accounts, first-hand news, live photos and reports, and investigative reporting in the blogosphere.
3.
A blogging tool so simple even our parents can maintain one.
2.
No more fear of your blog or your computer crashing and irretrievably losing everything you've written on your blog.
1.
The end of the terms 'weblog', 'blog' and 'blogger', and to be simply called An Online Journalist.

HELP COMPILE
"THE WEB USER'S ESSENTIAL LINKS AND FREE
DOWNLOADS" LIST


HELP COMPILE
"THE WEB USER'S ESSENTIAL LINKS AND FREE
DOWNLOADS" LIST
06/07/2004 02:25 PM
bookmarkMy Salon Blog colleague Ted Ritzer keeps a list of Useful Web Sites (for all web users, not just bloggers) originally compiled by Kevin Kelly, of Wired, The Well, and Whole Earth Catalog fame. Kevin no longer maintains his list, and instead has an intriguing Cool Tools site, but it's only for the rich -- virtually everything on the site costs money, often a lot of it. So Ted and I agreed it's time to update the Useful Web Sites list, and we need your help. What links and free downloads should every self-respecting Internet user have on their desktop?

The list should not include pay sites, nor should it include news sites, blogs or other sites that appear on blogrolls (too many, and too subjective). Nor should it include highly specialized sites (I have a personal list of favourite genealogy sites, but I realize that few people would consider these 'essential').

To make the list manageable, I've identified 21 categories for the essential links (let me know if you think I've missed an entire category). If I get enough response, I'll publish a list of the Top 3 in each category and keep it on my sidebar or Spurl it (Spurl lets you keep your web bookmarks online and share them with others).

The examples shown for each category are my personal favourites and some of them are eccentric, so they may not make the Top 3 list. Quite a few of them come from the excellent Jason Lefkowitz' Quality Software list (thanks to Internet Time for the link):
  1. Search engines -- e.g. Google
  2. Converters, voice recognition tools and translators -- e.g. Reverso Language Translation
  3. Internet browsing tools and aids -- e.g. Firefox browser, Xne ws newsreader
  4. Website composing and management tools -- e.g. HTML-Kit web page editor
  5. Publishing tools - e.g. PDFCreator
  6. Word processing and office productivity -- e.g. OpenOffice
  7. File and desktop management -- e.g. FilZip compression software, Furl digital filing cabinet
  8. Writing aids -- e.g. The 39 Steps, Rhymezone
  9. Reference tools -- e.g. IMDB movie & TV show database
  10. Music and book sellers -- e.g. FYE, CDBaby, McNally Robinson
  11. Consumer information -- e.g. CNet product reviews
  12. File sharing tools
  13. Internet streaming radio/video -- e.g. ShoutCast
  14. Connectivity and discussion tools -- e.g. Thunderbird e-mail, SightSpeed videoconferencing, Trillian IM and chat integrator, Skype VoIP
  15. Multimedia tools -- e.g. PhotoPl us image editor, IrfanView image viewer
  16. Website/RSS feed aggregation tools -- e.g. BlogLines site aggregator, Spurl online bookmarking
  17. Network/community builders and expertise finders
  18. Software download sites -- e.g. Download.com, Tucows
  19. Investment tools and information -- e.g. MLS real estate finder
  20. Electronic Payment and LETS tools
  21. Anti-spam, anti-virus, anti-spyware/adware utilities -- e.g. SpyBot anti-spyware
What are your essential links and invaluable free downloads?

THINK
GLOBAL, ACT LOCAL: PETER SINGER'S
ONE
WORLD


THINK
GLOBAL, ACT LOCAL: PETER SINGER'S
ONE
WORLD
04/23/2004 09:24 AM
one worldIf you're a regular reader of this blog, you probably know that I'm opposed to unregulated 'free' trade, very worried about the extraterritoriality of the WTO, NAFTA, Davos and other corporatist captives, strongly opposed to domestic corporations 'offshoring' jobs, using influence with the Bush regime and other right-wing governments to circumvent social and environmental laws and responsibilities, and a great believer in taking the pledge to buy local, and in community self-sufficiency.

At the same time, I'm a strong supporter of the UN and other multi-lateral NGOs, and I believe that we each have a responsibility for the well-being of all the people and creatures of this world. Some readers have said this view is inconsistent, and I wasn't quite sure how to respond to such charges. Fortunately, Peter Singer, in his recent book on global ethics, One World: The Ethics of Globalization, has come to my rescue. Singer sees no inconsistency between strong local autonomy, community, and self-sufficient economies on the one hand, and global responsibility on the other. The book is based on the Dwight Terry lectures at Yale in 2000, but has been updated to incorporate reflection on the events of 9/11 and the appalling Bush social, environmental and economic record.

I'll have more to say next week about Bush's fraudulent and despicable Earth Day media blitz, and the major media's shameless lack of critical evaluation of the utter nonsense that his propaganda machine has been churning out this week on the environment -- newspeak of Orwellian proportions. The first part of Singer's book deals with environmental responsibility, and his prescription for increasing it -- immediate ratification of Kyoto by the US and other holdout countries, and introduction of an emissions trading mechanism to make the realization of Kyoto feasible (subject to the need for some oversight on the disposition of the proceeds of such trading when it involves autocratic governments).

The second part of the book deals with the global economy, and Singer adroitly tears apart the Economist's (and other neocons') naive assertion that economic globalization somehow benefits both rich and poor countries. He then goes on to prescribe a substantial reform of the WTO and the GATT, which could actually lead to more equitable distribution of wealth and more efficient production of economic goods, while safeguarding human rights, labour and the environment. Unfortunately, the multi-national corporations and corporatists who hold sway in the WTO would never tolerate Singer's prescription, since it would entirely divert the benefits of economic globalization from their pockets to those of the world's poor.

The third part of the book deals with international law, and Singer lashes out at Bush for his unconscionable refusal to ratify the International Court of Justice, and for the UN's continued hesitancy to accept a duty (not a right) to intervene in situations of genocide and other humanitarian crises, even within a single nation. Singer is sanguine about the limitations and dangers of 'global government', but supports strengthening the UN to enable it to act as a 'protector of last resort', and including in its mandate the responsibility to supervise elections in all member nations.

The fourth and final part goes back to ethical principles and proposes that countries must, in this world where national boundaries no longer have any logistic meaning, set aside national interest and embrace, once and for all, global interest, impartially. That does not mean cultural homogenization, but imposes a responsibility for the reduction of inequality, both of economic resources and personal rights and freedoms.

Always the pragmatist, Singer concludes by worrying out loud about how the responsibility for a global ethic could be managed:

It is widely believed that a world government would be, at best, an unchecked bureaucratic behemoth that would make the bureaucracy of the EU look lean and efficient. At worst, it would become a global tyranny, unchecked and unchallengeable. These thoughts have to be taken seriously. How to prevent global bodies becoming either dangerous tyrannies or self-aggrandizing bureaucracies, and instead make them effective and responsive to the people whose lives they affect? It is a challenge that should not be beyond the best minds in the fields of political science and public administration.

I'd like to believe that this was possible, because if it isn't, we're in serious trouble. We cannot expect national governments to set aside parochial interests, especially when this entails accepting a responsibility that would, for the richer nations, inevitably lead to a drastic redistribution of wealth to poorer nations and hence a sudden and sharp reduction in, at least, economic living standards (if not necessarily well-being). But as John Ralston Saul has so eloquently argued, larger organizations and institutions, whether public or private, are almost always, and inherently, less efficient, less agile, more resistant to change, more hierarchic, and less transparent than smaller organizations. So the challenge is to achieve the best of both worlds, having organizations of global scope and authority and responsibility, but broken up into sufficiently small, autonomous and dynamic units that they are sensitive, resilient, responsible and responsive to the people and communities they serve. We can only hope that "the best minds in the fields of political science and public administration", wherever they are, are up to the task.

OUR PERVERSE
PLEASURE IN OTHERS' MISFORTUNE


OUR PERVERSE
PLEASURE IN OTHERS' MISFORTUNE
12/29/2004 06:17 PM
theclimb
S
chadenfreude. It's a German word that literally means "joy from damage". It refers to the perverse pleasure we take in observing or hearing about the misfortunes of others. That pleasure seems to be enhanced by talking about it with others -- gossip would be empty without it, and when we hear about a disaster, like the horrendous catastrophe of this week's Asian earthquake and tsunami, we have an almost instinctive need to share the news with others.

If you don't think it's pleasure we feel in these situations, here are some more examples:
  • Our reaction when we hear that another couple's marriage has broken up, or suffered a sex scandal
  • Our reaction when someone we know (but don't love) loses their job, or their life savings
  • Our reaction when we hear of an unexpected death or tragedy outside our immediate circle of family or friends
  • The pleasure we get from comedy that recounts the protagonists' stupid, catastrophic or pathetic behaviours and their consequences
  • The satisfaction we get from hearing about criminals' dire, even cruel, punishments
  • Reality TV
  • The joy many felt at the bursting of the dot-com bubble
  • Our media-pandered fascination with celebrities' scandals
  • The pleasure we get from winning a game or sporting event, that we wouldn't get if there wasn't a 'loser'
  • The popularity of movies that dwell on, and exploit war, suffering, and horror
There's even a book, When Bad Things Happen to Other People, on the subject, written by John Portmann. Portmann believes Schadenfreude is harmless, a natural and healthy stress-buster. At the other extreme, the sublime ecstasy that psychopaths feel when their lies and bullying and manipulation cause misery to their victims is extremely harmful, and perrhaps addictive.  How dangerous and unhealthy is this all-too-human proclivity? And why do we feel this way at all? Is it because others' misfortune, in a world of scarcity and competition, vindicates our own behaviours and decisions, increases our own stock and our self-perceived likelihood of success, or at least survival?

Writer Valerie Weaver-Zercher
suggests< /a> what may be behind this is our dual need to see others as needy (which plays to the nurturer in us) and to see ourselves as not needy (which plays to our egos, and our feelings of learned helplessness). She calls this the "head-shaking syndrome". Some writers say it reflects a subliminal (or not-so-subliminal) desire for revenge against those we feel have wronged us or shown us up in some way.

I confess I'm like Calvin's Dad in the cartoon above: I don't get it, though I recognize it seems to drive an enormous amount of human behaviour and activity. I loathe reality TV and the plethora of programs and films that wallow in human misery and suffering. I love games, and play to win, but afterwards I feel badly for the 'losers', and it is the social and learning aspect, rather than the competitive aspect, that I enjoy: I would get as much, if not more, pleasure from a collaborative social activity that everybody 'won'. I find comedy that ridicules and humiliates people to be pathetic and exploitative, not funny at all. And although I have been predicting a growing cascade of social, economic and ecological catastrophes, I will get no pleasure from being proved correct. I change the station when news comes on about disasters, crimes, and the undoing of celebrities: If there's nothing I can do about these things, to me it seems merely morbid to dwell on them. Can someone please explain to me how these things are pleasurable, or even cathartic? What perverse joy can anyone get watching people eat worms, women screaming at the loss of a child, athletes and film stars humiliated, losers of card games groan, or stand-ups reveal grotesque embarrassments from their past? Taking joy from these things seems deranged to me, evidence of great mental distress and anguish, or at best a bizarre, reality-detached ennui.

But I will admit to a strange desire to spread bad news about others (though only if I know the news to be true -- I don't traffic in rumour). I don't know what's behind this. Maybe it's my natural pessimism, an opportunity to say 'I told you so', to warn people: If John and Mary are breaking up, we should all be alarmed -- maybe all marriages are doomed, or maybe monogamy itself is unnatural, unsustainable, and Tom Robbins' warning of the staggering difficulty of 'making love last' needs to be heeded. If Frank lost his job, perhaps this shows that all business hierarchies are fragile, uncaring, poised to destroy the lives of those who rely on them and allow them to continue. If Bill took his own life, maybe he's the brave one, the harbinger of the future, the canary in the coal mineshaft. I love to learn, to attach meaning to things, and bad news seems to call out for explanation, for interpretation of meaning. Why would our amazing planet be designed to suddenly shudder, and drown millions of her creatures in a tidal wave of misery, and destroy the joyous lives of tens of millions of others? What possible reason could there be for such cruelty, such devastation? Someone, please, stop telling me how many died, and instead tell me why?

AVOIDING THE
LANDMINES IN ENTREPRENEURIAL
BUSINESS


AVOIDING THE
LANDMINES IN ENTREPRENEURIAL
BUSINESS
05/04/2004 09:08 PM
stepping stones
Diagram ©2004 The Caring Enterprise Coach
Today, the average North American entrepreneurial business lasts just four years, the average sole proprietorship even less. Yet entrepreneurship is not rocket science; it's nothing more (or less) than making a living for yourself with your business partners, instead of depending on some indifferent corporation to provide you with a living wage. Running a business is certainly no more difficult than raising a family, or landing a job and building a career with a big company. The essentials of entrepreneurship could easily be taught in every school, and there'd still be plenty of time left for the rest of the school curriculum. But, perhaps because big corporations and the governments they control want the 'labour force' to be meek, subservient, fearful and insecure, most people have come to perceive entrepreneurship as a complex and difficult art, fraught with danger, unprofitable, emotionally scarring, and demanding of enormous courage and energy. "It's certainly not for everyone", I keep hearing.

Entrepreneurship requires self-knowledge of what you're happy doing, what you're especially good at, how much you're willing to put into your enterprise and what you expect to get out of it. Without this self-knowledge, you're likely to be as miserable in your own business as working for some unappreciative boss, and that unhappiness will bear directly on its success. Beyond that, all you need are common sense, self-confidence, and a modicum of four key, learnable skills:
  • creativity (the ability to discover and apply new ideas),
  • communication (written and oral),
  • information processing (the ability to distil, analyze and interpret it), and
  • interpersonal (listening, appreciation, connecting, persuading).
Then it's simply a matter of learning and following the process that every entrepreneur has learned by trial and error,  to set up and operate your own business successfully, on your own terms, and actually have fun doing it.

One of the 15 steps in the process of establishing and running an enterprise is avoiding the landmines. In MBA school they now call this Risk Management. This article identifies ten of the major landmines for entrepreneurs, using some real-life examples. I don't believe any of the enterprises described below is still in business (though some of the entrepreneurs have moved on, learned their lesson, and succeeded in other businesses):
  1. Copycat businesses: Thirty years ago I did some financial consulting for a small start-up cruise ship operation. They acquired and completely renovated a ship, which was lovely, got the licenses, hired the appropriate staff, set up the business systems, and then waited for the customers to roll in. After all, the competing operations on the same run were all fully booked. But this operation was an unknown quantity, and before they realized that just being similar to a successful and busy business wasn't enough to succeed, they sailed off into the sunset, empty. Franchisees beware.
  2. Over-estimating the market: Consultants love to sell you spreadsheets that will 'forecast' your income and cash flow. An inventor friend of mine used one of these to persuade himself to produce and sell a new organic nutritional supplement he had developed. His research showed that the annual sales of this type of product North America-wide was $X billion. The spreadsheet encouraged him to plug this number in, along with his estimate of what share of this market he could capture over three years. Needless to say, he never sold anywhere close to this amount of product, because that's not how you go about forecasting sales.
  3. Being too far ahead of or behind the market: A client of mine bought the North American rights to a new technology that would extrude a rugged, colour-fast plastic that could be used in decking, fencing, and other outdoor applications. He spent a fortune setting up the manufacturing plant. Problem is, he did this in the 1980s, when plastics were distrusted as 'cheap', wood was cheap, and creosote in pressure-treated lumber was not yet known to be a carcinogen. Being 10-15 years ahead of the market cost him his life savings.
  4. Biting off too much: A company that I was brought in to help liquidate had been doubling its sales and employee headcount every nine months. They were providing turnkey computer networking equipment and installations to mid-size companies, and had recently moved upscale to large corporations, school boards and government departments. As its receivables and inventories soared, it started paying more money for qualified talent, and its suppliers and bank both put it on short leash. Finally, despite record monthly sales, it simply ran out of cash. The owner turned down two very opportunistic 'investors', who wanted control of the business in return for working capital, and the bank pulled the plug.
  5. Not listening to the customer, or offering a solution in search of a problem: A lot of entrepreneurs are inventors, scientists, artists, artisans, administrators, teachers or managers. Sales is not their forte, and they're more comfortable working with ideas, materials, plans or systems than with those pesky people called customers. If you're not at home spending a lot of face time with customers, better partner with someone who is. If you want to see what happens if you don't, just browse any of the free software sites on the Web and see how many downloads most of them have. Some of them are quite intriguing, but because they don't meet a customer need, they'll never be more than that. Great prescription for a hobby, deadly for a business.
  6. Not consulting with or listening to the right advisors: A client of our firm in the early 1990s, a company which had been in the commercial printing business for 80 years, brought us in for some technology and corporate finance consulting. As we learned about the business it became obvious, first, that they could not afford the new equipment they proposed to buy, and secondly, that their profit margins were going through the floor. They had built their reputation on high quality printing work, but the market was no longer willing to pay for it. The new equipment would allow them to automate and eliminate some labour costs (and keep up with newer competitors with no sunk costs), but the cost of the new equipment would exceed the savings. We advised the company they needed to find some new markets, new higher-margin products, and new customers who would pay more for their quality work, or else drastically cut costs. They were convinced their customers would stay loyal, and the market for quality printing would rebound. They didn't, and the company shut its doors two years later.
  7. Blowing the budget: As most women will tell you (but many men seem unable to fathom), budgeting is simply a matter of ensuring that the cash going out doesn't exceed the cash coming in. The problem is, every start up costs more -- sometimes two or three times more -- than initially expected. It takes enormous self-discipline, patience, pacing, and sometimes financial creativity, to mete out dollars at a rate that will ensure there is enough cash to launch the business under the worst case scenario. I know of a dozen businesses that closed before they opened because they failed to do so, and others that lost control of their business unwillingly because that was the price for a late cash infusion. 'Risk Capital' might be more accurately called 'Heartbreak Capital' -- it is obscenely expensive.
  8. Groupthink: Back in the 1970s I was appointed Deputy Receiver for a computer and peripherals distributor. They had been put on 'close watch' by the bank, and I had to get authorization for, and sign, every cheque. While I was there I attended and took notes at management meetings. I was assailed at each meeting when I presented my factual reports on profit and cash flow. I was nicknamed The Undertaker for my 'relentless pessimism', and almost physically ejected when I questioned the validity of some unsupported fees that had been paid by the much-loved CFO, who was on leave of absence looking after a very sick relative. The six-man management team, intact since the start of the company and each heavily personally invested in the company, used to come out of their meetings with cheers and high fives, confident, contrary to all logic, that the company was poised for turnaround and sales 'in the pipeline' would soon bring a return to happy days. They would feed off each others' boundless optimism. They just needed to work harder. Happier days never came, and the CFO, it turns out, had defrauded the company to pay for his relative's substantial medical bills.
  9. Litigation: A small biotech company whose CEO I met at a conference a few years ago was bemoaning the huge cost of registering and defending patents. He said they had been forced to sell off one promising product to a competitor in order to pay their legal bills to defend their other intellectual capital. That had slowed them down to the point they now feared that another competitor would beat them to market, rendering the results of the litigation largely moot. Big companies can afford armies of expensive lawyers. For small companies, significant litigation can spell disaster. The competitive advantage of the entrepreneur is agility -- when products get mired in legal wrangles, it may be better to cut bait and move on to other ventures than to fight adversaries with much deeper pockets in court.
  10. Buying the MBA hype: Graduates of business school are taught how to be middle managers of large enterprises. Unfortunately, that knowledge often don't translate well to entrepreneurial businesses. A client of mine brought in a young, very successful MBA grad (he had his own daily spot on one of the local radio stations), who had, it appeared, no experience at all with entrepreneurial business. The company, which was modestly profitable, bought the young man's well-delivered 'grow or die' message and decided to 'go upscale'. They spent a small fortune on advertising, and set up a sales office and warehouse in another country. Unfortunately, the media in which the ads appeared were not the ones used by the company's customers, and there was not enough money to properly penetrate the foreign market. The expenses produced almost no growth and almost sank the company. They salvaged the situation, and their business, by finding an enterprising competitor in the foreign country who took over the hemorrhaging 'branch plant', and then striking a reciprocal marketing alliance with them.
Many entrepreneurs I know feel very lonely, exposed, and helpless. The big consulting firms aren't interested in them until they grow bigger or go public. The smaller firms are selling one or two specific products, and rarely have entrepreneurial skills to share. And these suppliers are expensive. The government is cheaper, but with a few notable exceptions they aren't very helpful either. As a result, many entrepreneurs have formed their own 'support groups', helping each other to avoid the landmines, and learning from each other's experiences and failures. Retired entrepreneurs are another good source of advice, and a quarterly business breakfast with a trusted entrepreneur or advisor with some experience in the trenches can be an excellent investment. These breakfasts don't need an agenda -- they're run as an informal 'interview', with the advisor asking pertinent, open-ended questions and listening and offering counsel and options and ideas. They are a critical element of what my new business, The Caring Enterprise Coach, offers.

Another technique entrepreneurs can employ to alert themselves to potential landmines is establishing an Advisory Board made up of people who have well-rounded business experience, knowledge of markets, and skills the entrepreneur and his partners lack. Such Advisory Boards are often reciprocal, offering mutual support and advice in lieu of fees. I am constantly surprised how few entrepreneurs use such 'support groups', relying instead on their own instincts, the counsel of inexperienced and costly 'professional advisors', and others (bankers, customers, franchisors, and various 'agencies') who have only a nominal, and purely financial, interest in the entrepreneur's success. Some 'support groups' and networks have been set up as money-making ventures, but these tend to be unwieldy and their members terribly needy -- ten people looking for advice and new customers for every one capable of offering useful information or counsel in return. It's best to create your own.

The problem, of course, is that most entrepreneurs are paradoxically too busy fighting fires and avoiding landmines, to be able to invest time finding and networking with support groups and other valuable advisors who can help them avoid the next round of fires and landmines. But, despite the failings of the first generation Social Networking tools, such tools hold enormous promise. Although Shoshana Zuboff coined the term The Support Economy to refer to federations of businesses working together to support their shared customers, the first true Support Economy may well be entrepreneurs supporting each other.

DAVE'S BLOG
CLEANUP PART ONE


DAVE'S BLOG
CLEANUP PART ONE
02/10/2004 02:48 AM
Well, thanks to readers much more tech-savvy than I am, I think I may be able to get Google to start picking up my posts again, and, by tightening up the code of my blogroll, also make the page load faster for those patient readers with dial-up access. So far I have moved the blogroll to the right hand column, so Google will not get bogged down in the blogroll code and give up before it gets to the actual posts. In the process I messed up the masthead, so I've adopted a simple one-piece masthead temporarily.

If this post works properly, I'll then make an additional change to my blogroll, stripping out the table HTML and replacing it with a simple list separated by line breaks. Next post will report on the results of that. Keep your fingers crossed for me.

PERSONAL
CONTENT MANAGEMENT: AN
EXPLORATION


PERSONAL
CONTENT MANAGEMENT: AN
EXPLORATION
02/18/2004 04:12 PM
three tiered ipkmIn a recent post I advocated almost a complete replacement of existing knowledge management systems and intranets with a three-tiered set of simple, intuitive tools consisting of:
  1. Personal content management tools -- to help people organize their personal information (and other information they've aggregated) their way, and identify who they will permit to access it under what circumstances ('permissioning')
  2. Metadata tools (invisible to the user) -- to automatically reorganize this personal content for effective, permitted use by others
  3. Social networking applications -- to help people identify other people (inside and outside their organization) with particular expertise or shared interests, connect and collaborate with these people and with people in the individual's self-defined networks, via Simple Virtual Presence, browse and subscribe to others' permissioned personal content, and publish their own permissioned content.
In my early thinking about this, I proposed a new consulting discipline called Personal Productivity Improvement (PPI) to help individuals, starting with those in the front lines of organizations, make better use of the tools and content on their personal computers. When I spoke to people in several businesses in different industries, they were very enthusiastic about this idea.

On giving it further thought, however, I wondered whether PPI was the solution to the wrong problem. If the tools and information on people's PCs and intranets are unduly complex, counter-intuitive, and inappropriate for the key business problems that front-line people need to solve, so that people use other processes (walking down the hall to speak to colleagues), other tools (the public Internet) and other sources of information (the people in their rolodex) instead of the ones supplied by their employer -- doesn't this suggest it's the tools that need 'improving', not the users and the processes they use?

I believe personal content management tools are the place to start, because since the earliest days of business, the principal way of sharing information has been peer-to-peer, the most valued 'repositories' of business information have been personal filing cabinets, and the principal schema for organizing work has been the personal desktop. It makes sense, therefore, that tools that facilitate and reflect these well-established 'knowledge processes', information sources and networks should be much more successful than the complex, centralized, hierarchical knowledge management tools and repositories that have been foisted on users for the past decade.

I wrote the other day about attempts to replace paper, and about Gladwell's study of why paper and documents have proven so durable and successful even in this electronic age (spatial flexibility, tailorability, browsability). And I believe any schema for personal content management needs to reflect and honour our most established 'information behaviour' -- the shuffling of paper. The founders of a company called Alias Research (now part of Silicon Graphics, but in the process of being spun off again) were powerful advocates of making technology adapt to human behaviour rather than the other way around, and I agree with them 100%.

Lowest common denominator, across all job descriptions, levels and industries, are these fundamental 'knowledge worker' behaviours and needs:
  • "Knowledge-work"-in-process management entails the dynamic, three-dimensional shuffling of paper and documents in a workspace, usually a physical desktop. The organization of the workspace is highly personal and varied, and often opaque to anyone else trying to figure out "how X organizes his stuff".
  • People learn, and add value to others' work, through annotation, also a highly-personal and varied process
  • Conversations, overwhelmingly one-on-one and face-to-face, are the principal means by which almost all knowledge work is done. Even research is more highly-valued if it is 'primary' (derived from personal conversations), rather than 'secondary' (derived from library or database searches).
  • Context is critical to most knowledge work. In business conversations I have observed, three times as much time is spent understanding the context for an opinion or fact, as is spent actually understanding or debating the opinion or fact.
  • Knowledge work's ultimate purpose is usually to enable informed decisions. Most meeting time is wasted because the decision has already been made, or because no decision depends on the matters being discussed in the meeting, or because people in the meeting cannot relate what is being discussed to a decision that they have a personal stake in. The process by which most business decisions are made should terrify most stakeholders -- this process is frequently emotional, biased, impulsive and uninformed. The executive's gut instinct, and opinions offered by his/her inner circle (usually arrived at by the same flawed process) both trump objective assessment. Much knowledge work is therefore used only to justify a decision already made subjectively, and contrary evidence presented is usually either discounted or ignored. That's not necessarily a bad thing -- we do expect decision makers to be able to make good judgements based on their experience, and not always have to rely on outside empirical knowledge.
So, while we must be sanguine that it's not going to make much impact on how things are done in the corner offices anyway (which explains perhaps why execs I spoke to were not enthusiastic about investing in Personal Productivity Improvement), how would we design a personal content management suite of tools to improve the effectiveness of these knowledge worker behaviours and processes?

I'd start by creating a machine-readable analogue of the physical workspace. We need a Workspace Tool that allows us to shuffle virtual documents the same three-dimensional way we shuffle physical ones. That tool should replace the 'arrow' cursor with a 'hand' cursor, like the Acrobat pdf cursor but a lot more flexible. The 'hand' needs to be able to pick up and move a document, and to pick up and read and browse a document, and to be able to clip a document or a piece of a document to another, either temporarily (so the documents could be separated again) or permanently (so they would become a new document), and to be able to place any document anywhere in a stack of documents. The 'hand' needs to be able to put two documents side by side and browse them simultaneously. The tool needs to allow the user to do this on multiple three-dimensional virtual workspaces, that the user can label as they see fit. It must allow the user to make multiple copies of the document, and move or change each copy in different ways. And it must allow the user to send any copy of the document to any number of other people (without opening another 'application') and to 'permission' the document to identify who else can 'subscribe' to it -- the set of people who they will allow entry to this virtual workspace to access it.

Such a tool would allow us to capitalize on the economy of 'virtual' space by doing away with the 'filing cabinet' -- that horrible black hole invented by Dewey the librarian into which documents disappear never to be found again, which Windows has tragically copied. Instead, we would 'save' the entire workspace, with its three-dimensional array of documents intact. It would be neatly put away but, if we needed something in that workspace again, we would simply open the entire workspace again, arranged in the way that made sense to us, and instantly find what we were looking for by where it was in the space, not by having to remember what awkward name we gave it. And then on to the next project with a 'clean' new workspace.

This tool would need to be indifferent to the document's format -- whether the suffix was .doc or .xls or .ppt or .html or .pdf would be irrelevant. More importantly, e-mail messages and other 'recorded conversations'  would need to be seamlessly accommodated just like any other document.

There are some tools today that do limited parts of the above, but in awkward and unintuitive ways. This needs to be as simple as child's-play, and will probably require software designers to start from scratch and throw away all their familiar technological architecture constructs in favour of the human information constructs we have used at least since Gutenburg. The Workspace Tool could eliminate the need for Windows Explorer and similar 'file management' tools on most computers.

OK, that's a start on the spatial flexibility and paper-shuffling spec for the tool. Let's go on to annotation. I've seen some limited annotation functionality in a program called FolioViews, that 'labels' each user's notes and/or changes in a publicly-accessible and centrally-controlled document. MS Word has some such functionality in its 'edit mode'. E-mail uses blacklining or indenting to create 'threads' of consecutive commentary. And wikis take it to the next step -- collaboration -- but at the cost of not distinguishing which individuals contributed and changed what, which requires enormous trust. All of these are forms of annotation. But you have to admit they're pretty clumsy.

Again, let's look at how it happens in the physical world, and emulate that. For short additions we use the carat and write above the line. We cross out, without eliminating legibility, to indicate deletion. We use the margins, and, if that isn't enough, a separate page with a numbered reference for commentary and longer additions. We may use post-its for the same purpose, or for personal notes pertinent to the document.

There are three reasons this is much easier with a pencil and paper than on a laptop. The first is flexibility -- by writing smaller or at an angle we can squeeze a lot of changes into a small area, and we can use graphics as well as text. And we can move stuff around within the document easily. The second is recognizability -- we can tell by the handwriting whose changes are whose. The third is comparability -- we can put two pieces of text side-by-side to compare them or see if they're compatible as we decide what edits or annotations to make.

How could we do this in a simple, intuitive way on a laptop? This is much more challenging because of the different native formats of all the documents we annotate. I suspect any intuitive Annotation Tool would need to quietly convert each document to a bitmap in the background. It would also need to pre-set the user's annotation 'voice' -- using some distinctive font, typestyle, textstyle and/or font/background colour to set off the annotations from the rest of the document. It would use the pencil, rather than the hand or arrow, as the cursor symbol. It would need a simple 'insert or comment' functionality that would automatically expand the available space -- exactly at the point of insert -- to contain all that the user wanted to add. That functionality would include a simple freeform drawing tool for graphics. The tool would need a 'mark to delete' functionality that didn't obliterate what was proposed for deletion. It would need a 'replace' functionality that combined the 'insert' and 'mark to delete' functions. It would need a 'highlight' function. It would need a 'move' function. It would ideally need a 'cross-reference' function that would allow the annotator's inserts and comments to dynamically link to another place in the document, or a section of another document.

The key again is simplicity and intuitiveness. When the user places the 'pencil' cursor in a space and starts drawing or typing, the tool would automatically interpret this as an 'insert or comment'. Click and drag would first 'highlight', and then if the user started drawing or typing it would be treated as a 'replace', whereas if the user hit the 'delete' key it would 'mark to delete' and if the user then moved the pencil cursor elsewhere in the document and hit the 'insert' key it would leave a numbered flag at the original point and move the highlighted content to the new location. The key sequence 'cf.' could activate the 'cross-reference' function. No menus, no special function keys to remember. In fact, this simple analogue to the pencil could even replace the word processor and html composing tool for all but the most sophisticated document preparation. For what is composition beyond starting with a blank page, and successively inserting, replacing, deleting, moving, annotating and cross-referencing?

nonaka kccEven if this Annotation Tool isn't able to interpret and spruce up the hand-drawn graphics into more professional form, as long as it is able to compress the annotated document to a reasonable file size for storage and transmitting to others, its product could become the ubiquitous standard format in which virtually all documents are maintained on our computers. And most important, the Workspace Tool and the Annotation Tool together could obviate the need for most of us to ever print out anything in hard copy. So not only would we save a lot of paper, we'd no longer have to worry about page size, page cutoff or printer compatibility.

As I've mentioned before, I think UXGA technology is also essential to getting us to this state, since it allows the user to review, without eyestrain or scrolling, two complete pages side-by-side on the screen. I also think significant productivity improvement will only come when the third 'layer' in the chart above -- social networking applications that allow us to identify relevant contacts, connect to them powerfully, simply and virtually, and share our permissioned content with them -- have been built on top of these newly-improved personal content management applications. Only the three 'layers' of tools working together can enable powerful, context-rich virtual conversations, so that Dr. Nonaka's famous 'virtuous cycle' of knowledge creation (pictured just above right) can finally become a reality. And then, decision-makers will no longer be able to blame awkward and inappropriate technology for being uninformed.

A
PRESCRIPTION FOR BUSINESS INNOVATION -
PART THREE


A
PRESCRIPTION FOR BUSINESS INNOVATION -
PART THREE
04/27/2004 01:12 PM
Four years ago I wrote a well-received paper entitled A Prescription for Business Innovation: Creating Technologies that Solve Basic Human Needs. I've updated it, broken it into three manageable pieces, and present the third part below. The first part, which reviewed the history of human innovation and technology, is here, the second part, which described the current environment for innovation, is here.

Six: Prescription for an Innovative Organization

Innov ProcessThe first four years of the century have seen some serious setbacks in business innovation. The corporatist-backed Bush administration has introduced legislation to reduce corporate liability to consumers, and has been extremely lax in enforcing social and environmental laws. Organizations like the RIAA and Nike have showed that the courts will allow large corporations great latitude to sue customers (including infringing on their privacy rights) and to lie to customers in their advertising (about sweatshop operations, offshoring etc.) Corporations like Enron have abused public trust and destroyed thousands of families' livelihoods and life savings. And massive defense and security expenditures have siphoned off funds that might have been invested in innovation, and have made corporations and lenders nervous about any investment while governments and corporations are so seriously overextended and exposed to interest rate fluctuations. The result is a climate of great animosity between corporations and customers, and unprecedented risk aversion.

At the same time, recent surveys indicate a growing corporate awareness that "you cannot cut (or offshore) your way to greatness", that the limit to improving profitability by reducing costs and margins has now more or less been reached, and that innovation must again move to the forefront if corporations are to have any hope of sustaining that profitability.

So corporations are looking for low-cost, effective ways to develop new products, new processes, new delivery channels and new technologies that will meet important human needs, provide real value to customers, and be affordable by those customers. This challenge occurs at a time when the distribution of wealth among customers is massively skewed, both within and between nations, towards a tiny elite, when many governments and most corporations and individuals are buried under a crushing debt load, and when the need for innovation to solve critical environmental, social and political problems has never been higher. Simply put, we are living in an age when we cannot afford innovation, and cannot afford to be without it. Perhaps the most critical innovation need therefore is for creative mechanisms to finance, price and pay for the costs of innovation itself. Funding, pricing, and cost management are now inseparable parts of the innovation process.

The prescription I propose draws on a wide variety of innovation processes that have been advanced by thought leaders on the subject, especially during the 1990s when the appetite for investment in innovation peaked, including Peter Drucker's, Cap Gemini's, Credit Suisse's, Gary Hamel's, and others listed in the bibliography below. This prescription draws as well from several innovation processes that I am personally aware of from my years working with Ernst & Young and its clients, and some lessons from how nature, which has been innovating since long before we appeared on the planet, goes about it.

This prescription has eighteen steps in eight stages illustrated in the chart above: Listen, Understand, Organize, Create, Experiment, Listen Again, Design, and Implement. The three stages shown in blue -- Understanding, Organizing and Implementing -- are analytical processes, well-suited to the left-brained deductive thinkers who predominate in most organizations. The three stages shown in green -- Creating, Experimenting, and Designing -- are creative processes, better suited to right-brained inductive thinkers who are relatively scarce in most organizations. The two Listening stages shown in red are communication processes, that need to involve customers and other stakeholders, and everyone in the organization involved in the innovation process. Assigning (or contracting) the right people for each stage in the process is essential to its effectiveness, and to its affordability. If it's done well, it can draw on the strengths of everyone inside and outside the organization who has a stake in a successful innovation effort.

Here are the eighteen steps. They are in reasonably sequential order, but are somewhat recursive: For example, as part of creating alternative solutions (step 12) it may be necessary to go back and scan for some additional ideas (step 1). Who should do each step depends to some extent on the industry and size of your organization: Large organizations may benefit from having a dedicated Innovation Team responsible for this, while in a very small organization it may be a scheduled part-time task of the whole management team, drawing as well on the diverse backgrounds and ideas of an informal Advisory Board.

Listen

1. Listen broadly for ideas: Appoint your Innovation Team and have them set up an 'environmental scan' that systematically looks for innovations and connections not only in your industry but also outside it, outside your country, outside of business entirely. Have the Team read about, learn about, and meet with people from the broadest possible spectrum of human enterprise and natural discovery. Subscribe to journals like Innovation, and the RSS feeds of periodicals and websites that report ideas and new technologies from a wide range of disciplines. Reward members of the Team for serendipitous readings and meetings, debrief with them promptly and regularly, filter, refine and inventory their ideas and learnings for consideration at the Understand, Create and Design stages of the innovation process. Inputs: readings, newsfeeds, conferences, interviews, meetings. Outputs: a manageable inventory of ideas and insights (categorized and contextualized appropriately so that they can be simply understood and practically applied).

2. Listen to 'pathfinder' customers, competitors, and colleagues: Plug yourself in to the 'voice of the customer'. Set a minimum time quota for everyone in your organization to spend face-to-face with business customers, or with customers' customers or end consumers. Identify 'pathfinder' customers -- those  who are most attuned to their organization's future direction and its need to change. Employ a 'Think the Customer Ahead' program that engenders effective listening, elicitation skills, story-telling skills, and creative thinking skills , a capacity explained in Imparato & Harari's book Jumping the Curve. Often the customer isn't able to articulate his or her needs in a way that lends itself to quick technology solution development. Listening to the customer is an iterative process, that entails learning about the customer's business, understanding the things that keep them awake at night, suggesting a lot of 'what if's', proffering opportunities, points-of-view and possibilities, not just asking baldly about needs and offering off-the-shelf solutions. Connect with customers indirectly as well, using all the media at your disposal -- phone surveys, e-mail, website surveys, customer satisfaction surveys (with lots of open-ended questions), self-diagnostic tools, videoconferences, etc., to capture as much information as you can about your customers, their customers, and their markets. Inputs: conversations, interviews, surveys. Outputs: needs, ideas, stories, industry future state visions, five-forces and SWOT analyses.

3. Listen to the front lines: Talk with the people who hear directly from customers and other stakeholders every day -- people in sales, customer service, even delivery and reception staff. Ask them what they're hearing, and what they think most needs improvement or rethinking. Create 'space' -- physical and electronic -- where everyone in the organization can surface, discuss and advance problems, needs and ideas collaboratively. Let anyone 'subscribe' to the inventory of news and ideas created in step 1 above. Consider maintaining a running list of the company's Top 10 Challenges to encourage focus and creative thought from everyone in the organization. Make sure top-level executive sponsorship for innovation is visible to everyone on the front lines.  Give people time off their 'regular work' to focus on organized innovation projects, and tools and process guidance to use that time effectively. Reward front-line people for new product and other innovative ideas that they surface from their conversations with customers and others. Inputs: conversations, idea & collaboration spaces, interviews. Outputs: needs, ideas, stories.

Understand

4. Understand who your actual and potential customers are: Study companies like The Body Shop that know their customers, their needs, their buying preferences and criteria intimately. These are companies that spend a lot of face time with customers and have rigorous processes in place to capture what they learn, probe what they need, and explore the potential market for new innovations. And identify and get out and meet with potential customers as well, to understand why they're not already customers and what could change that. And then have your Innovation Team cast a wider net and ask who might be customers that are currently not served by either your company or your competitors. Learn the lessons of Christensen's The Innovator's Dilemma and The Innovator's Solution -- how disruptive innovations can (sometimes inadvertently) transform whole industries, and how that presents your company with both threats and opportunities that could completely change the profile or even definition of your customers. Inputs/Outputs: list of actual and potential customers and what they currently buy, could be buying, and will and won't be buying in the future, and why.

5. Understand and respect what end-consumers want and need: and based on that
6. Understand what immediate customers will need: Start with the end-consumer of your products and services, and the end-consumer of the products of your immediate customers. Their buying patterns, needs and preferences will determine the success of your customers, and that will in turn determine their buying patterns, needs and preferences. The end-consumer has the ultimate power, and, unlike corporations', their buying decisions are based on broader and more subjective criteria than business need and affordability. They buy things they want, not just things they need. If you sell to the auto industry, you need to understand why consumers, against all logic, buy SUVs. And if your company is making money from sweatshop labour or old growth forests, better come clean now. Business needs to end its abusive relationship with consumers -- overcharging them, misleading them, suing them, and selling them inferior, imported merchandise and services. Once consumers realize their true marketplace power, they will get back at adversarial suppliers with a vengeance. Business needs to respect them, respond to them, and be responsible members of the communities in which they operate. The Reputation Economy isn't here yet, but it's coming. If you cause consumers to dislike you or distrust you, you'll soon be dead. Inputs/Outputs: current state analysis and future state vision of wants and needs for both current and future immediate customers, and end-consumers, and a resultant future state vision and emerging needs profile for your industry.

7. Understand why these wants and needs aren't already met: Here's the hard part. Things are usually the way they are for a reason. You know there are wants and needs that aren't being met. The challenge is not to throw in the towel when you find out why. The technology doesn't exist? The solution would be very costly or risky to develop? The solution is not affordable to customers? The solution is too radical for customers to accept or too complex for them to understand? The organization currently lacks the capacity or competencies to produce the solution? That's what innovation is about. Take up the challenge with your eyes open about what must be overcome, but take up the challenge. If it was easy someone else would have already done it. Inputs/Outputs: list of challenges.

Organize

8. Organize those with a stake in solving the problem: Now you know what needs to be done, the next step is to organize the troops. Who can help solve the problem, assess the alternatives, provide the needed resources? Outputs: project team member list, including 'pathfinder' customers and other outsiders. (Note that the project team is responsible for solving a specific problem or need, while the Innovation Team has oversight over the entire innovation effort of the organization -- they aren't the same group).

9. Organize the program for solving the problem: There are a lot of techniques and methods that you can use to break through a problem and come up with solutions. The bibliography below is replete with them. In my experience, creative minds need a very broad framework (schedule, budget, high-level process) and a lot of freedom to figure out how to solve the problem within that framework. Self-organizing, self-managed innovation project teams seem to work well in some organizations but not in others. If you insist on imposing more discipline on the process, more hoops to jump through, control points and early-stage go/no-go filters, make sure the people you're imposing it on see the value in these constraints, and that they don't squeeze the boldest and potentially most successful ideas out in the process. Outputs: project schedule, budget, program.

10. Organize the resources needed to solve the problem: The project team needs sufficient tools and knowledge to be able to understand the problem, the customer need, and the variables that could impact the potential solutions. Inputs: all the Outputs from steps 1-7 above, redrafted into a cogent and digestible form.

Create

11. Create an environment and capability for innovation: Give the Innovation Team and the project teams permission to fail, and teach them how to fail early and inexpensively. Prevent executives from pushing their 'pet' projects to the detriment of others. Don't let the 'black hats' deep-six good, hairy, audacious ideas prematurely, and ensure that 'black hat' behaviours are not rewarded by senior management. Help the team avoid slipping into excessive caution or incrementalism. Keep the marketing group from unduly influencing the process with antiquated ideas for 'creating market demand' and launching products with press releases and self-serving promotional and advertising campaigns -- In the emerging customer-driven market these techniques will no longer make a mediocre product a success. Provide rewards and incentives for team members, and for other contributors to the innovation effort. Don't tolerate hoarding of ideas and knowledge, or inter-department 'charges' that block knowledge transfer and cross-functional collaboration. Share credit for good ideas and successes, and don't make innovation an area of internal competition. Help bright, creative, quiet people find their voice, and let people promote 'crazy' ideas without fear of ridicule. Teach the Innovation Team and the project teams (and others in the organization who show interest) techniques that will enhance their creativity and improve the innovation process, and give them time and resources to discover other techniques and try them out. Invest adequate, patient capital and resources for innovation. Give ideas sufficient time to find their market but don't throw good money after bad, no matter how well-intentioned. Understand sunk costs and learn from failures. Consider letting those involved in the innovation 'invest' personally in return for a share of the ultimate revenues or profits: Having some 'skin in the game' can be very motivating and empowering. Inputs: time, training, tools, space, sponsorship, leadership and resources. Outputs: people who are inspired, capable and encouraged to contribute productively to the innovation effort.
 
12. Create lots of alternative solutions: Don't put everything at risk on one option. Use scenario planning and other techniques to identify and assess alternatives. Don't reject the really far-out alternatives prematurely -- cost/risk/benefit decisions usually can't be properly made until the customers have had the chance to say their piece again in step 15 below. Outputs: alternative solutions.

Experiment

13. Experiment: Try many things, learn fast from failures, tinker, iterate, combine, transfer: Try several alternatives simultaneously in different markets to speed up the assessment process. Use rapid prototyping and other iteration techniques to expose as many alternatives to the market as possible. Outputs: test results.

Listen Again

14. Listen to potential customers and help them imagine: Use prototypes and stories to make the innovative product, service, channel or technology as concrete as possible. Beware customers' propensity to say 'yes' at this stage when there's no required commitment. Go back to what you learned from customers in steps 1-7 and recite what you heard back to the customers for confirmation, explaining how the innovation addresses the need articulated by the customers. Listen objectively for confirmation or dissonance. Outputs: customer evaluations

15. Listen to acceptance criteria -- the ‘if’s: If the product appears to meet the need, the next task is to assess the customers' buying criteria: price and affordability, convenience, options, delivery time, upgradability etc. Some of these criteria may be show-stoppers that will require re-invention or other creative brainstorming, while others may be able to be addressed in the design stage below. Outputs: customer buying criteria

16. Listen to ‘what could go wrong’: Here's where you let the 'black hats' say their piece: What competitive threats exist or could arise? Is the innovation vulnerable to disruptive innovation from unexpected sources? Are there unforeseen production, quality control, political, regulatory, financial, marketing, or servicing landmines? What's the shelf-life? Could it become a commodity prematurely? Will it be prohibitively expensive to produce or to buy? Will it cannibalize existing product sales? Is it a strategic fit for the organization? Some of these 'what could go wrongs' may require re-invention or other creative resolution by the project team, while others may be able to be addressed in the design stage below. Outputs: list of threats and risks, and resolution plan.

Design

17. Design: consider customer-valued attributes, cost, intuitive ease of use, ease of change, ease of enhancement: The greatest idea in the world can still be torpedoed by bad design. The designer has to be told, in no uncertain terms, what attributes are important to the customer, how much at most the solution can cost, and the trade-off between ease-of-use and power. Technology products especially are often over-engineered because additional functions and features are easy and inexpensive to add, but they add complexity disproportionate to the benefits of the additional functionality, often to the point of turning off potential customers. And in this age of constant upgrades and inter-operability requirements, the solution must be easy to change, redesign and enhance. Inputs: specifications based on Outputs from steps 12-16 above. Outputs: completed designs.

Implement

18. Make the final go/no-go decision, then implement: If there are still several alternatives on the drawing board, whittle them down to a manageable number. If necessary, send the idea back for reinvention (step 11), re-testing (step 13) or redesign (step 17). If the previous steps have been done properly, this step should be the easiest. Once the decision has been made to go, the set-up, production, viral marketing, sales, distribution, employee and user training, partnering, after-sales service, success measurement and continuous improvement should be problem-free, since the 'what could go wrong' possibilities have already been considered and addressed, and people from all functional areas of the organization should have been involved and consulted during the Create and Design stages.

Seven: Applying the Prescription: Some Examples

To give you a flavour for how this prescription could work in practice, here are eight fundamental business problems from different industries, and some innovations that have recently been (or are currently being) successfully commercialized to solve them. In each case, the solution shown could reasonably have been derived using the principles and process in the prescription above:

Customer Problem / Need
Innovation / Technology Solution
Car and computer buyers can't get exactly what they want, and hate haggling with dealers.
Web sites let you design your own car or computer, find the closest model to your design, find the best price for that model, accept payment and deliver it to your door. Some will even take a completely custom order.
Television watchers find most fare awful, TV guides complicated, and VCRs even more complicated.
The new TiVo technology asks for and monitors your preferences, pulls e-schedules off the net & satellites, and automatically records and indexes your preferred shows, commercial-free, onto a hard drive.
Although newspapers are a terrible waste of paper, and hard to read on the commuter train, reading from a computer screen doesn't work either due to poor legibility and awkwardness.
Two innovations are converging on a solution to this: Erasable paper, which allows you to print out each day's newspaper onto the same recycled pages; and ultrathin large screens with memory, that allow you to read one page at a time on a crisp viewing device smaller than a paperback.
Clothing that gets torn or stained is cheaper and easier to replace than repair.
A new organic clothing technology has been developed, modelled after human skin, that heals and itself. There is even a 'spray-on' version that can help burn victims to heal without scarring.
Banks are facing 'spread' squeezes, forcing them to generate new revenues from user service charges instead of interest charges, but consumers hate service charges and see little value for money in them.
Progressive banks are offering customers a 'menu' of alternative ways of 'subscribing' to bank services, including variable rate (pay-per-use), fixed rate, 'frequent-flyer' rate (lower or no service charges for users who use many of the bank's services), and free-if-you-handle-it-yourself rates. They are also offering a variety of new services that use the Internet to ignore geography (offering mortgages and business loans on-line worldwide) and exploit existing infrastructure and knowledge (e.g. accounting and tax services, insurance, financial planning, credit management).
Retailers are caught in a squeeze between low-cost Power Centers and consumers' dissatisfaction with (and cost of) the 'retail experience'.
Car companies have invented the concept of 'try on' centers, where competitors share a low-cost, do-it-yourself space where consumers can try out competing models, and then place orders electronically that are delivered, to their specs, from a low-cost warehouse to the consumer's home. Where the 'retail experience' requires more than just try-outs, companies like Home Depot have created value-add services like education (how-to sessions) and adventure (rock climbing walls at some sporting goods stores) that now draw customers more powerfully than their products.
Audit firms have found their 'product' commoditized and vilified by regulators for not measuring what is now important to stakeholders.
A US University is exploring whether 'fraud insurance' would be cheaper than audits and just as satisfactory to stakeholders and regulators. Meanwhile, some firms have invented a variety of new ways to measure the value of a company, including EVA, Balanced Scorecards, and Social Responsibility Reporting.
Many people are intrigued with, and want, the benefits of computer and Internet technologies, but don't have the time or comfort with the technologies to use them.
High tech companies are inventing computer and Internet 'appliances' that perform a single task automatically, simply and transparently e.g. refrigerator that sends a message when items are out-of-stock, past their 'use before' date, or too cold or too warm.

Conclusion


This presentation was itself the result of addressing an unmet need: After reading dozens of books on innovation, I was unable to find one source that explained in clear terms what innovation is, in a business context, conveyed the urgent need for businesses to become more innovative, and provided an actionable prescription for doing so. This paper was initially developed to provide the Core Innovation Team of Ernst & Young with background on the history, current state and leading practices in business innovation, and I am now using it to develop part of a core curriculum on entrepreneurship, of which innovation is a critical element.

I hope this analysis has given you a better understanding of the subject and its importance, and some useful tools and ideas that you can use to make your organization more innovative as well. I would welcome the opportunity to continue the discussion on this subject, by e-mail or through the comments thread below. You can find more of my writings on business innovation in this index.

While I'm optimistic that this prescription will work within business and other organizations, large and small, I am less convinced that it will work to solve some of the more deep-seated human needs and inexorable problems that plague us today, such as global warming, pollution, the energy crisis, biodegradation, endemic war, violence, mental illness and disease, animal cruelty, urban sprawl and decay, crime, unemployment, and the inequitable distribution of resources, income, wealth and power. While the process should work in principle, it is unlikely that this process can be followed with sufficient rigour or resources without (a) a willingness by governments to spend much more money (paid for by taxes) to solve these problems, (b) a political will to solve such problems creatively and by consensus, rather than leaving it to private interests to address them or dealing with them by brute force, and (c) a much greater awareness, commitment and sense of responsibility by the body politic of the urgency and opportunity to solve these problems. But just as business will be driven once again to invest in innovation in the search to sustain profitability, it is likely that private citizens and public institutions will ultimately be driven to invest together in innovation in the search for a liveable, sustainable world. The process they then use will probably look a lot like this prescription.

Bibliography
  • Boston Consulting Group -- Innovation to Cash (annual survey of executive priorities), 2003
  • Cap Gemini -- The Adaptive Imperative, in Perspectives on Business Innovation, 2002
  • Chen, Eric and Ho, Kathryn Kai-ling -- Demystifying Innovation, 2002
  • Chesbrough, Henry -- Sometimes Success Begins at Failure, in HBR Working Knowledge, 2003
  • Chomsky, Noam -- Manufacturing Dissent, 1995
  • Christensen, Clay -- The Innovator's Dilemma, 2000
  • Christensen, Clay -- The Innovator's Solution, 2003
  • Credit Suisse First Boston -- New Economy Forum, synthesis report, 1999
  • De Bono, Edward -- Serious Creativity, 1992
  • Dertouzos, Michael -- What Will Be, 1999: Although the idea of 'find a need and fill it' is hardly new in business, an article by MIT's Michael Dertouzos in the December 1999 Technology Review on the pillars of innovation reinforces the connection between need and innovation. Building on ideas in his book What Will Be , he says: Perhaps the most important ingredient of successful innovation is the creative technological idea that serves a pressing human need. This kind of creativity, in turn, requires a schizophrenic combination of rationality and insanity that's outside our ordinary experience. Imagine that all current inventions in the world and all their possible logical extensions and uses are inside a huge balloon. People are pretty good at extending these ideas further, using logic and common sense. But their results, being logical extensions of what's already there, stay within the balloon. To escape these old ideas and come up with something that is radically new, the balloon must be punctured with something that defies reason -- an [innovation] has been born. Successful innovators apply their drive and flexibility toward looking for and blending these two forces [market and technology] wherever they crop up, always striving to zero in on the key ingredient -- a creative idea that serves a pressing human need.
  • Dixon, Nancy -- The Organizational Learning Cycle, 1994
  • Drucker, Peter -- Innovation & Entrepreneurship, 1993
  • Drucker, Peter -- Management Challenges for the 21st Century, 1999
  • Fast Company magazine -- various online and hard-copy articles on Innovation, 1999-2004, notably the Business at its Best series
  • Gehl, John and Douglas, Suzanne -- Innovation (weekly e-magazine)
  • Gladwell, Malcolm -- The Tipping Point, 2003
  • Hamel, Gary -- Leading the Revolution, 2000
  • Handy, Charles -- Age of Unreason, 1998 and Age of Paradox, 1995
  • Ichimura, Elliott -- Virtuous Cycle of Innovation, 2001 (unpublished )
  • Imperato, Nicholas & Harari, Oren -- Jumping the Curve, 1996
  • Kelley, The Art of Innovation, 2001
  • Leifer, Richard et al -- Radical Innovation, 2000
  • Leonard-Barton, Dorothy -- Wellspring of Knowledge, 1995
  • Meadows, Donella -- Places to Intervene in a System, in Whole Earth magazine, 1997
  • O'Mara, Kevin -- Five Innovation Best Practices, in ZDNet, 2003
  • Payne, Cyndy -- WL Gore & Associates, Case Study in Innovation, in Foundation for Enterprise Development online magazine, 1998
  • Peters, Tom -- The Circle of Innovation, 1999
  • Robert, Michel -- Product Innovation Strategy, 1995 suggests looking for innovative ideas where there are: unexpected successes, failures or events; process weaknesses; changes in market structure, demographics, and perceptions; high growth areas and convergences; new knowledge or technology; changes in economic, political, regulatory, legal or social environment; changes in markets, customers, resources or delivery channels.
  • Schrage, Michael -- Serious Play, 1999
  • Senge, Peter -- The Fifth Discipline, 1990
  • Tucker, Robert -- Five Steps to Business Innovation, Business + Strategy Magazine, February 2003
  • Von Hippel, Eric -- The Sources of Innovation, 1997
  • Wheatley, Margaret -- Leadership & The New Science, 2001
  • Zuboff, Shoshana et al -- The Support Economy, 2003

LEADING-EDGE
BUSINESS IDEAS


LEADING-EDGE
BUSINESS IDEAS
02/11/2004 12:22 PM
gore-tex
A few interesting articles on innovation, knowledge and the future of business - worth a read:
  • Life in 2010 - Home and Work, by Patrick Dixon: A futurist who sees that new technologies are going to be smaller, more portable, more specialized, easier-to-use and more personal. Some excellent thinking here.
  • Webl ogs and Journalism (jump to pg 59 of this pdf), features 18 articles by bloggers and journalists, that I've mentioned before, but are worth a second read because of their broader implications for the use of weblogs and other personal content management and personal publishing apps in business.
  • WL Gore & Associates, per this case study by Cyndy Payne of the Foundation for Enterprise Development, is not only one of the world's most innovative companies (they invented waterproof, breathable, Gore-Tex fabric and a whole bunch of high-tech materials you've probably never heard of), but also are a prime example of a true partnership of equals (what they call a Non-Hierarchical Corporation and what I've called a New Collaborative Enterprise).

GLOBAL
WARMING AND THE CRIME OF DENIAL


GLOBAL
WARMING AND THE CRIME OF DENIAL
03/08/2004 11:08 PM
global warming chart
I have very limited patience with those who deny human responsibility for upper-atmosphere pollution and ozone depletion, or deny their impact on the geothermal dynamics of our planet, or the potentially disastrous consequences of the resultant climate instability on Earth's ecosystems. To me there is no intellectual difference between the Lomborgians who steadfastly refuse to accept the overwhelming evidence of human-caused global warming from scientists of unquestioned reputation, and the neo-Nazi holocaust denyers of Ernst Zundel's ilk. Unfortunately, the Lomborgians are heavily financed in their campaign of misinformation by Big Oil and other corporate oligopolies, who bear a disproportionate responsibility for global warming. Sooner or later they will, like Big Tobacco, be called to account financially and criminally for their negligent actions and fraudulent misrepresentations. In the meantime it has been expedient for George Bush, who received a huge proportion of his campaign moneys from these liars, to reward their thinly-disguised bribes by undoing almost all of the US environmental regulations and enforcement instituted by previous governments to try to limit atmospheric damage, and to exercise political muscle to prevent the ratification of the Kyoto Accord. By the time these regulatory reversals and delays are rectified, it may be too late for our planet.
global warming chart
global warming chart
global warming chart

Should you have to deal with these dangerous idiots, here is a short list of resources that you can call upon to understand and/or dispense with their ludicrous arguments quickly:

US NOAA synopsis of US scientists' consensus on the causes and consequences of global warming
Bill McKibben's article in the UK journal Granta explaining the psychology, and cynical political expediency, of denial
NASA's studies of urban microclimates and how they contribute to local climate change and instability
Union of Concerned Scientists' consensus on global warming and warning< /a> on the Bush regime's distortion of scientific research to forward its own political agenda
Fortune Magazine's article on the possibility and chilling implications of global warming producing sudden drastic climate shifts
Blogger Carpe Datum's brief but thorough explanation of the science behind global warming, and the reasoning behind scientists' connecting it to human activity and worrying about the risks of resultant instability (it includes the charts above)

Each of the above sources have links and references to further studies.

ASHOKA: A
LAUNCHING PAD FOR SOCIAL
ENTREPRENEURS


ASHOKA: A
LAUNCHING PAD FOR SOCIAL
ENTREPRENEURS
01/03/2005 02:42 PM
BillDrayton
In an article in this month's Fast Company, Keith Hammonds profiles an unlikely hero of social and environmental progressives: Ashoka founder Bill Drayton. Drayton, a former Director at McKinsey and the Environmental Protection Agency, is now a philanthropist with a difference: Ashoka provides a 'leg up' to those with vision, creativity, entrepreneurship and a strong ethical sense, by making them Ashoka 'fellows', who receive a stipend, funding for project costs, and the legal, management, intellectual and networking support of the Ashoka team. From a modest start 25 years ago, the group has grown to over 1500 fellows in 53 countries, including some highly celebrated and astonishingly creative social entrepreneurs who are household names in their home countries.

The support team includes representation from McKinsey (management consultants), Hill & Knowlton (PR) and the International Senior Lawyers Project (legal counsel). According to the group's website, "Ashoka Fellows are individuals who share qualities traditionally associated with business entrepreneurs — vision, innovation, determination, and long-term commitment — but are committed to systemic social change in Ashoka's areas of interest: learning/youth development, the environment, health, human rights, economic development, and civic engagement. Fellows receive up to a three-year financial stipend to allow them to concentrate fully on their programs, and in addition may apply for supplemental funding for collaborative projects and are eligible for training and technical assistance."

Here are a few examples of what Ashoka fellows are doing:
  • Anna Zuchetti of OACA in Peru has pioneered a sustainable development program for environmentally sensitive areas near exploding cities that is now recognized as a model for Latin America, and has won Anna a Schwab Foundation award.
  • Pisit Charnsnoh in Thailand has been honoured with a Rolex Associate Award for his work to preserve that country's coastal habitats, and in the process save the endangered dugong (sea cow).
  • David Green in the US has won a MacArthur Grant for establishing an enterprise for the manufacture and delivery of health care technologies for the developing world.
  • An international program, the Innovative Learning Initiative, is leveraging the successes and lessons learned by Ashoka fellows around the world who are focused on education of the young, identifying common principles and strategies that have effectively changed children's lives
What does it take to be an Ashoka Fellow? According to Fast Company's Fast Take, you need these five attributes:
  1. Is there a new idea? If there isn't, the rest doesn't matter. If it's new, is the idea going to fly? And will it be big enough to truly change society?
  2. Is this person creative? What is the quality of thinking? What is the history of her creativity? Experiences early in life are the best indicators.
  3. Is this person an entrepreneur? True social innovators need to change a pattern across society. They are drawn to problems, constantly searching for the next advance.
  4. What's the impact? Will it spread? Most entrepreneurs can easily seed their idea in one place. It's another thing to come up with a solution that will get traction elsewhere.
  5. Is there ethical fiber? To be effective, leaders have to be on the up and up. They must change relationships -- and that won't happen if there's no trust.
If you have these attributes, and an interest in projects in one or more of the six areas of interest noted in bold above, Ashoka may give you the start you need. And if you're looking for more inspiration, check out Fast Company's Social Entrepreneur award winners.

A
PRESCRIPTION FOR 'WORK EFFECTIVENESS
IMPROVEMENT'


A
PRESCRIPTION FOR 'WORK EFFECTIVENESS
IMPROVEMENT'
06/14/2004 02:39 PM
Jensen DiagnosisGraham Westwood of ProCarta gave me a copy of Bill Jensen's Simplicity, a book that claims most business problems are a result of unnecessarily complex decision-making processes. I recently wrote that if Knowledge Management were relabeled Work Effectiveness Improvement, both the requirements of the job and the customers' expectations would be much clearer, and we might finally get the job done. Jensen's book offers a prescription for WEI.

Jensen's thesis is that poor decision-making is the root cause of business error and ineffectiveness, and his diagnosis of the four causes for it is shown at right. Most employees, he says, want to do good work, but are impeded by these four causes, which produce unnecessary complexity in each of our jobs. I concur with this diagnosis, though I'm not sure large organization have either the capacity or the will to fix these four problems.

At the individual and team level, Jensen suggests* five behaviour or learning changes that could alleviate these problems:
  1. Better time management - We need to learn to prioritize and provide better context of why tasks are important, clarify and simplify goals, improve our personal work organization skills, provide better definition of expected outcomes and of 'success', develop and provide better, simpler tools and resources to get the job done, and eliminate unnecessary tasks and bureaucracy.
  2. Improvisational project stewardship - We must learn to focus people's attention on what's really important, communicate priorities and success measures, and learn from failures. Today's organization is more like a jazz combo than an army, and needs a very different kind of team facilitation and 'leadership'.
  3. Quality conversations - We must learn to communicate a vision that co-workers can understand in concrete terms, and can buy into, to selectively tell people precisely what to do (but only when it's needed, and when you know), and to communicate the measurements of success and the resources available to help.
  4. Effective listening - We need to learn, in the mass of messages, to filter out what's irrelevant, unimportant, and unactionable, and to focus on messages that clarify expectations and identify unmet needs and critical problems that we can personally help solve. That entails knowing when to intervene, and when not to, and learning how to say 'no' gracefully.
  5. Engaging people - We need to learn to use stories and other techniques to clarify what is important, what needs to be done, and the consequences of success and failure.
Both as an individual 'knowledge worker' and as a team/project member, then, we can be more effective if we learn, and practice, managing our own time and helping others manage theirs (by eliminating unnecessary tasks and simplifying others), more effectively; selectively intervene in work processes and project activities only when we can add real value or eliminate obstacles; communicate what's really important to bring clarity; listen to identify and resolve critical needs and problems; and filter out messages and information that burdens rather than alleviating work effectiveness.

These are useful suggestions for improving work effectiveness and hence decision-making in organizations, but none of them is new. Those that would take up WEI (or KM) as a career need to understand why these techniques have not worked in the past, before they attempt to implement them in their organizations. In many companies, both employees and managers raise their eyebrows at 'soft skills' courses like time management, effective communication and story-telling. We know how to do that, they will say, the problem is more systemic, more entrenched than merely teaching common-sense skills can hope to solve.

These critics are half-right. Many problems in business are structural, strategic, or systemic, and raising people's hopes by suggesting that these basic work management techniques are suddenly going to work bottom-up when they didn't work before, will merely create disappointment. Excessive size and hierarchy, poor managers, and inappropriate success measures (that reward executives more for cutting staff than for making staff more effective, for example) are at the heart of much work ineffectiveness, and need very different solutions.

But these critics are also half-wrong. Each of us today is increasingly in charge of our own careers, our own jobs, and hence our own work effectiveness. The five skills listed above are critical skills for every entrepreneur and every front-line worker, and we should each ensure we have these 'core competencies'. If the big, cumbersome organizations we work for do not allow these skills proper exercise, then the answer is either to leave them or reform them, not to revel in our ineffectiveness and just blame management (even when they are to blame).

The remainder of Jensen's book prescribes some higher-level organizational 'disciplines' that can enable improvements in work effectiveness:
  • Better understanding of what different stakeholders need, and why
  • Building trust, through openness, fairness, respect, attention, consistency, and clarity
  • Designing the content of databases for effective (re-)use
  • Designing project tools to focus on, and inform, the critical decisions and choices that must be made, and to surface potential landmines and potential innovations
  • Designing tools to make it easier to connect with the right people and find the right information
  • Making the objective of all infrastructure to make workers' jobs simpler
I am less excited about these latter ideas, because as desirable as they are, I just don't see them happening in most organizations. Enlightened businesses already have a culture that embraces these concepts, but the vast majority of unenlightened businesses simply lack the adaptability needed to embrace them, so I think they're just so much wishful thinking. Despite the claims of the zealots of acquisition, growth, integration, globalization and 'economies of scale', I am increasingly convinced that large organizations are inherently incapable of being efficient, responsible, agile, or places where effective work can occur. They need more radical surgery than Jensen's treatment.

Nevertheless, this book provides some of the much-needed definition for WEI, which I believe will be the next wave of organizational change, and will accomplish much of what reengineering and knowledge management failed to do. The #1 purpose of management must become empowering people to know and do what's important to achieve the organization's goals, and enabling them to stop doing the other stuff that, today, takes up most of their time.

* Jensen uses different words for these, and for many of the key ideas in this book. As much as I liked his messages, I found sometimes his choice of labels for his key concepts confusing.


LOVE
POLITICS, BY GLENN PARTON


LOVE
POLITICS, BY GLENN PARTON
04/26/2004 03:49 PM
All great ideas are dangerous, wrote Oscar Wilde. And someone else said that every great idea is initially ridiculed as absurd or reviled as heresy. Philosopher Glenn Parton, whose essay The Machine In Our Heads I recommended recently, has a new, great and dangerous idea. It builds somewhat on the ideas in James W. Prescott's paper I wrote about earlier, that human violence stems from a combination of childhood neglect and adolescent sexual repression. Glenn has given me the honour of allowing me to publish his essay on it first on this blog. Although this may be hard to believe, Glenn's idea is more radical than anything I have ever written, perhaps even more radical than anything I have ever dared think. It will probably trouble you, as it did me.

Please take the time to read this essay in its entirety -- it will requre an hour's investment. The first two sections are below, and the link at the bottom will take you to the whole essay. If it seems overly long, bear with it -- it has a lot of well-entrenched preconceptions about our culture to challenge before what he proposes will seem at all acceptable to most readers. And if it seems overly preoccupied with the sexual aspect of relationships, substitute the words 'love' and 'emotional' for 'sex' and 'sexual' respectively, and plug on. You may have some deep misgivings about what Glenn has to say, but if this article affects you as it did me, you will not be the same person when you finish reading it as when you began.

Please let me know what you think. I'll add my own comments either in the comments thread below or in a follow-up article. I'm sure Glenn will be interested as well.

LOVE POLITICS: A Case Against Monogamy
by Glenn Parton

yin

Introduction


Let's shift the focus from the question, what is to be done? to the question, Why can't people see the obvious? If people could see what is self-evident to the rational mind, then appropriate action would soon follow. That Americans do not see the obvious truth is amply demonstrated by the popularity of George W. Bush.

Outline of a strategy for human renewal: One: Americans cannot think deeply because the heart is closed. When the heart is closed, then Reason, the mind, becomes a calculator, an instrument, a machine that knows the price of everything and the value of nothing. It is hard-hearted people who are unknowingly supporting world-disaster. True knowledge, wisdom, must be informed by sympathy, feelings, and heart.

Two: The American heart has turned to stone due to sexual repression, stretching back to our Puritan beginning. Everyone in this culture is, as a manner of upbringing, sexually wounded, resulting in fear, shame, guilt, and resentment. The wound festers; self-doubt and self-hatred prevent us from loving others. Generosity, the opening of the heart, begins with the ability to experience sex as a gift. If you cannot do this, then all your good deeds will be wrapped in resentment. The Christian concept of love, which desexualizes it (Agape instead of Eros), leaves the person sick and suffering at the core.

Three: To open the heart so we can think deeply it is necessary to search and find our erotic nature, accept it, and freely express it. This is not something that can be done alone -- through Yoga, Tantra, for example -- but requires a new man/woman relationship. The old relationship -- namely, monogamy (whose first historical form was patriarchy, but which is now co-dependency or co-ownership) is unnecessarily restrictive, a bedrock value, an unquestioned premise, the ideological basis of State Monopoly Capitalism which is destroying this planet.

In short, we will not think deeply unless we love, and we will not love unless we practice a free sexuality. Dare to love more than one person! It's a simple idea that's hard to do. Consult your daydreams!

Beginning

The integration of politics and sexuality is the best way to build a social movement for resolving the ecological crisis which is threatening to bring Life on this planet to a crash in probably one or two generations, perhaps sooner? Traditional politics, party-politics, and protest-politics, are necessary for postponing world disaster, for providing time and space for fundamental lifestyle changes, but is not sufficient to heal us from the ground up, according to the original-natural order of things. For this task we need to mobilize a different kind of energy, not negative energy, but positive energy, the energy of Eros.

Sexual love is the prototype of all human happiness. If we let this joy, instead of conscience or duty or protest be the source of our community building, it would bring together and hold together aware people. Necessity alone, the advantages of work in common, even the primary work of saving the planet and ourselves, will not hold us together because the psychological damage in America is too great.

Americans have a defensive ego-structure -- a system of self-deceptions, projections and prejudices that distort our perception of the world -- the cost of survival in this harsh and grossly unfair society. This makes us, “as we are”, incapable of forming enduring political communities for social transformation, which is precisely what we must do in order to avoid eco-catastrophe. We cannot get along well enough with one another for long enough to do the things that must be done. All our sincere and noble efforts self-destruct, but we can no longer afford to fail, for now the planet as a whole is in jeopardy. What will bring us and hold us together for world transformation? Erotic love is the last remaining force in the modern world capable of mobilizing, sustaining, and perfecting us for this long and difficult task.

But not if the erotic life-force is damned by monogamy. A transforming political community of monogamous couples is impossible because monogamous love places itself first and everyone else second; it produces separation and tension between lovers and everyone else, couples and society. However, by refusing monogamy in favor of a highly discerning free love, there is a chance of knitting a community that will not easily unravel. The pairing process, as far as I can see, will remain the basis of the social structure, but we could all work more easily and much better in a network of loving relationships, pairing without exclusivity, opening lines of deep communication that are presently jammed by jealousy, competition, mistrust, fear and arrogance. The key is not to abolish one-to-one love, but to multiply it.

There is already a manifest hostility between the sexes, which is going to get worse. Much of it is a result of a false morality that prohibits us from knowing one another. Each man is "allowed" to intimately know only one woman, and vice versa. How can we expect to find and work out answers to the critical problems we face, if a vital point of discovery, wisdom and sustainability -- love between men and women -- is so limited!

The age of discovery and togetherness between the sexes has not yet begun, so let it begin now with a few individuals who defy the sacred cow of conventional morality -- namely, monogamy-- in favor of political love, which means loving the “highest” in oneself and others, making one's political destiny with a lover clear and binding, creating diverse relationships, loving communities, in which women draw out the best in men (infusing men's minds with love), and men draw out the best in women (inspiring them with intellectual theory and global political priorities). Real love is transcendence, beyond the mutual validation of empirical egos, toward a shared commitment or vow, not just between two people, but to a new commonwealth.

The function of these erotic-political inter-relationships is to accelerate evolution, nature's effort to become aware of itself as a whole, before an eco-catastrophe resets it back to the stage of the cockroach. Why not affirm sexual love as a vehicle for progressive social change; it is presently misused for every moneymaking purpose imaginable -- with great success. That should tell us something. This retail culture would collapse if people tasted real happiness, instead of being locked in monogamous relationships that cannot satisfy the mass of humanity for a lifetime (even if a few simpletons stick to a single spouse), driving people elsewhere for satisfaction, finding everything but the real thing.

When material circumstances are ripe, an idea, Learn to love more than one person, can be a decisive force in history. It depends on a handful of living examples that prove the reality of the concept, and then thousands and tens of thousands will spontaneously respond to it. Today, the information and organs of communication for world transformation are in place: it is the inner readiness for widening the domain of love that is lacking, as Lewis Mumford said. That is our challenge, for without a positive concentration on love, understood as the integration of sexual desire and political awareness, we will not be able to rescue the planet and its creatures from the growing forces of hate and violence.

Did everyone who is dissatisfied with his or her love life make the wrong choice, or could there be something inherently wrong with monogamy? The American way is to always want to solve every problem with a new and improved technique, rather than consider a bold, new reorganization of life. The solution of the sexual problem, however, takes us to the core of human nature, and demands that we come to terms with the human role in the greater scheme of reality, our place in the cosmos.

According to the German philosopher, Maik Hosang, the logos of love can save us: evolution occurs through qualitative leaps, from matter to life to human life. Love among the parts sets the stage for the emergence of higher reality. The gravitational order of the celestial bodies generated life, and the balance and harmony of living beings gave rise to humankind. A just and peaceful world-order is the next step forward, but we need to untie the knot of monogamy and let the whole of evolution flow through a new and free man/woman relationship, creating loving and lasting human communities, which will rationally regulate our relations with nature.

Frederick Engels' book, The Origin Of The Family, Private Property And The State, argues that "group marriage" is characteristic of hunter-gatherers, whereas horticultural people prefer "pairing marriage." The later is more hedged around with restrictions, but is not based on any assumption of sexual exclusiveness for either partner. Pre-European America, according to Lewis Morgan on whose empirical research Engels based his theory, is the classic soil of the pairing family. The Iroquois, for example, simply dissolved relationships at will by going back home, and held festivals every year when tribes came together for the purpose of wider sexual enjoyment and cultural enrichment.

According to Engels, “monogamous marriage”, the third historical stage of the man/woman relationship, results from the influence of private property (beginning with the domestication of animals). Its express purpose being to produce children of undisputed paternity (so women cannot be permitted to have sex with other men), which later come into their father's property as his natural heirs. Engels shows what a small part individual sex love played in the rise of monogamy. It has an economic origin. And along with permanent monogamy there soon appeared prostitution (for men) and adultery (for women), with no cure for either one.

According to Engels, women brought about the transition from group marriage to pairing marriage, with its greater equality and joy, but men introduced strict monogamy -- though indeed only for women. In her introduction to Engels’ great book, Eleanor Leacock argues that it is crucial for women to understand that the monogamous family as an economic unit is basic to their subjugation, calling it, quoting Engels, “the world historical defeat of the female sex.”

Monogamous marriage, characteristic of modern people, imposes too heavy a weight on human beings. It is not the natural form of human association that corresponds best to human nature; it was a wrong turn, a historical mistake, perhaps facilitated by natural selfishness, but the important point is that it is not irreversible. We need to recapture the freedom and happiness of pre-monogamous tribal love relationships. L. Morgan, after studying the American Indians, came to the conclusion in his book, Ancient Society, that the advanced forms of civilization “will be a repetition, but on a higher level of the principles of liberty, equality and fraternity which characterized the ancient gens.”

Love Politics is the idea that sex, the oldest force in the world for building community, when linked throughout to emancipatory consciousness, is still the basis for building a political community that puts us on the path towards a good society. The way to make us strong enough, wide enough, and deep enough to carry out the required socio-economic changes is to make the entire process an erotic adventure. A group of monogamous couples is a boring place, dead spirit, because you cannot stifle the erotic basis of community and hope to keep it alive and well. Gatherings and meetings of any kind do not work. Politics is bleak in America; we have come down to the primal energy of Eros as the source for a genuine political revival. Only by allowing sexual energy to flow more openly, as in aboriginal societies, can aware people create and sustain enough human cohesiveness and solidarity to make a true beginning... Read the whole essay (includes the above extract; scroll to the third section of the essay, entitled "Family", to continue reading where the above extract leaves off).

©2004 Glenn Parton

NATURAL
ENTERPRISE: FILLING AN UNMET NEED


NATURAL
ENTERPRISE: FILLING AN UNMET NEED
09/03/2004 04:31 PM
(Fourteenth of fifteen* instalments of the upcoming book Natural Enterprise. )

nat enterprise"Find a need and fill it". I have heard this quote from no fewer than a dozen successful business leaders. Ted Rogers, son of the inventor of the alternating-current radio tube (that allowed radios to be powered by electricity), and one of Canada's most successful entrepreneurs in his own right, recognized a need for more varied radio and television programming in Canada, so he bought up some new and very inexpensive licenses, for FM radio stations (when there were no FM stations and few FM radios), and for Cable TV distribution (when there were very few cable distributors or customers). Ted usually starts his speeches with the six-word quote that began this paragraph.

Entrepreneur Magazine lists 'find a need and fill it' as Rule #1 for business start-ups. Chuck Frey's 'Innovation Tools' says these six words lie at the root of any business success. It's the most important business advice you can give.

But what does this mean? It means that every successful enterprise's offerings (products and/or services) meet four criteria:
  1. They fill an unmet business, social or consumer need.
  2. The enterprise understood why the need wasn't already being met, and overcame those obstacles.
  3. The enterprise has the competencies to effectively create and deliver offerings that fill that need.
  4. The enterprise has the resources to bring those offerings to the marketplace.
This may sound like a simple recipe, but it's actually quite difficult to achieve. The market for products and services, though far from perfect, is reasonably efficient at identifying and satisfying needs. If you find an unmet need, there is almost surely a reason why that need isn't being met by some other enterprise. You need to find out what that reason is, and overcome it. And then you need to gather a team of people with the collective competencies to design, produce, market and distribute the product or service that meets that need, and the resources (physical, financial and intellectual) needed to do so effectively. Easier said than done.

The key to doing this is in research, the difficult, time-consuming (but usually inexpensive) process of discovering the who, what, when, where, why and how of unmet needs. There are two kinds of research: Secondary research entails reading and browsing online to gather information that has already been published about the market, and need, and the possible solutions to it. Primary research entails talking to people directly to answer these questions, gathering unpublished information and intelligence. Successful needs identification usually stems from primary, not secondary research.

How do you go about doing this? To some extent it will depend, of course, on what the business idea is. You're going to have to be creative and patient and methodical in solving the all-important problem of identifying what the market needs, which is not already being satisfied by existing products and services. That means you're going to have to take the time to learn a lot about the marketplace, and about customers. Here are some ideas to get you started:
  • Look at changes and trends in the marketplace: What's hot, and what new needs will the demand for suddenly-hot products and services spawn? How are consumer attitudes changing? How are buying behaviours changing? How is the market changing to respond to changing consumption patterns?
  • What are people complaining about? Every complaint reflects an unmet need.
  • What problems are businesses facing? What's keeping executives awake at night? What could you offer that would let them sleep better?
  • What do people think there's never enough of? Sustained shortages represent business opportunities.
  • What are the gaps in products and services? In The Support Economy, Shoshana Zuboff describes the next economy as one where the customer's needs are met 'end-to-end'. People don't have time or patience to fill in the product and service gaps, like when the great product breaks down and there's no backup, or when the daycare service closes two hours before they get home from work. A gap implies an unmet need.
  • Likewise, is there a new service that you could 'wrap around' an existing product or service to make it more valuable? (Offering haircuts and rinses in people's homes and offices, or dinner on the commuter train, for example.)
  • In Innovation and Entrepreneurship, Peter Drucker identifies seven areas of innovation opportunity resulting from discontinuities, all of which can be used to unearth unmet needs:
    • Unexpected occurrences (if Kerry wins in November, what new market opportunities will that present?)
    • Perception/reality incongruities (when we realize that greenhouse gases will bring about massive climate and environmental change in our lifetimes, how will consumer needs change?)
    • Process weaknesses or needs (some believe advertising has no future: if they're right, what will business need in order to get information to consumers in other ways?)
    • Industry and market changes (what will $160/barrel oil mean to us all?)
    • Demographic changes (with a huge number of people retiring in the next 10-20 years, what will they do with their time?)
    • Buyers' attitude and priority changes (consumers see file-sharing as a work-around for CD price-gouging and TiVo as the solution to lousy program offerings and excess commercials -- what does that mean for these industries?)
    • New scientific and business knowledge (how will RFID devices change the way we live, shop, work, and protect our privacy?)
  • Look at basic, overarching human needs: Health, safety, education, time, decent quality of life, meaning, recreation. How are our experiences of these things currently unsatisfactory, and how might they be improved?
  • What great ideas failed, and why? Maybe they were ahead of their time, and their time is now.
  • What's happening to transform certain industries, or economic sectors like education, public health, and even defense, and how might those transformational ideas, products, processes, technologies and models be applied in other industries and economic sectors?
  • What are big corporations looking to outsource? Could you offer them what they need in those areas?
  • What small "niches of need" exist in big business that other big businesses can't be bothered to address? (Event planning for example).
  • What small "niches of need" exist in consumer markets that big, unspecialized businesses can't be bothered to satisfy?
  • What new regulations exist that need compliance tools, processes, advice on compliance, and assistance?
  • Is there a market somewhere in the world for something we take for granted but they don't have at all? And vice versa, do people in some other countries take for granted things that we have never considered selling here? In Europe, for example, some movie theatres offer excellent cuisine and fine wine -- would that work in North America?
So now you've identified an unmet need, or, better, a whole raft of them. How do you investigate why these needs aren't already being met, and identify the competencies and resources that your enterprise will need to galvanize to fill those needs? The successful entrepreneurs I know all say they talked to a lot of people -- potential customers, potential suppliers, prospective competitors, experts in business startups, industry experts, market analysts, and others -- before they did anything else. The more people you talk to, the more you will learn, the closer the consensus of those people will approximate the true marketplace for your idea, the more alternative ideas you will be able to consider, the less likely you will hit the landmines that undo so many businesses with great ideas who rush prematurely into the market with suboptimal solutions. As you do your research, keep asking these questions until you're highly confident that you know the answers:
  • What exactly is the need?
  • Who exactly is the customer (the group that has that need)?
  • What are the alternative solutions to it? What are the benefits and drawbacks of each alternative? Which, all things considered, are the best, affordable alternatives?
  • Who is offering, and who could easily offer, each of those solutions? Why aren't they already offering these solutions?
  • What competencies and what resources would your enterprise need to have to bring the best alternatives to market?
No matter how wide a net you cast, you will probably be able to winnow the list down to a very few viable alternatives for each of a few needs that you believe your enterprise could competently satisfy. The best way to decide among these alternatives and needs is to do even more, mostly primary, research. Take a sketch or a prototype of your solutions (that's plural) to a significant cross-section of prospective customers and ask them to choose between them. Ask them how much they'd pay for it. Ask them what's wrong with it and what's missing. Ask open-ended questions (not just multiple choice or true/false, the way so many telephone 'surveys' do) and listen and take notes on the answers. If you're genuine and enthusiastic you can gather extremely valuable and reliable information this way, information you cannot get any other way, and which no one else will have.

You'll also learn a lot about the research process, and you'll get better and faster at it the more you persevere. I know researchers who are the de facto Subject Matter Experts on a lot of subjects, far more informed, and better able to substantiate their opinions, than the gurus who have worked in the industry all their lives. Good primary researchers have the benefit of current information gleaned directly from the horses' mouths, a lot of them -- the Wisdom of Crowds.

You might think it takes a lot of gall to get so many people to give you so much information and to offer their opinions free of charge. But entrepreneurs and researchers I know tell me people are often glad to help, and to offer their opinion, as long as the demand on their time is modest and that the solicitation is polite and personal. That means, ideally, face-to-face, with the telephone used only to secure an interview with them. Prepare to wear out a lot of shoes doing your research.

Because business' products and services are so diverse, it's hard to generalize beyond this point about the process of Filling an Unmet Need. As the next three chapters will show, not only does going through this painstaking and time-consuming process almost guarantee you success, it can also dramatically reduce the amount of time, effort and money you need to spend promoting and marketing your product or service (you've already met a lot of your first customers, and if you fill their unmet needs they will spread the word to others -- and take some pride in having played a part in your success), and it can even reduce the amount of money you need to raise to launch the enterprise. But most importantly, you should follow this process, gruelling as it may be, because it works. If you doubt me, talk to any successful entrepreneur about the value of doing this, and you'll be convinced.

In fact, this book, and the university-level Distance Learning course being built around it, came about precisely by this process: Prospective entrepreneurs, MBA students and professors I had been talking to over the past year kept telling me there was an urgent need for proven, comprehensive, practical business advice for entrepreneurs, both those looking to start their first business and those disenchanted with the struggle and disappointment that 'traditional wisdom' about entrepreneurship had led to. So I'm confident that this book will be a success and prove the entire point of this chapter, and without the need for a massive book publicity campaign.

* As the book nears completion, I've taken the liberty of revamping the order and the organization of the chapters somewhat. Chapter 11 (Day to Day operations) will now become part of an expanded Chapter 5 (Improvisational Planning and Day to Day Management), with additional material on self-managed enterprises (defined goals, roles and collaboration processes), on entrepreneurial decision-making (communication, consultation and consensus-building), personal productivity improvement and management by 'walking around'. Chapter 10 (Launch & Life Cycle) is being renamed Business Evolution and will be the final chapter in the book (an excerpt from this chapter, describing organic life-cycles, complex adaptive systems, succession planning and 'natural death', will appear next week in this blog). The material on Innovation will be spread across three chapters: The Importance of Innovation (why it has been historically the #1 driver of business success); An Innovation Culture (including how to develop core innovation competencies); and The Innovation Process. Confused? A complete table of contents will appear with next week's instalment. The final book will also include about 50 'mini-case studies' drawn from my personal experiences with entrepreneurs, and from some of the leading literature on entrepreneurship: Success stories of companies that have exemplified Natural Enterprise, and war stories of those that, mostly, have not. Many thanks for all the comments from readers that have helped make writing the book a joy, and a truly collaborative experience!

RADICAL
SIMPLICITY: A SECOND LOOK, AND LESSONS
LEARNED


RADICAL
SIMPLICITY: A SECOND LOOK, AND LESSONS
LEARNED
01/07/2004 01:32 PM
radical simplicityI've now finished Jim Merkel's book Radical Simplicity, which I described in an earlier post. Some of Merkel's ideas for living simpler were incorporated in my personal How to Save the World scorecard. I was mindful of the comments of several readers who complained that such books are only useful for salving the guilt of rich people who have lived extravagant lifestyles, and offer nothing to 'average' people who live a frugal existence struggling just to make ends meet. I'll leave it up to readers to consider what I've learned from this book, and decide whether these lessons have any applicability to them:
  1. Our ecological footprint (EF) is modestly higher than the North American average. This is due primarily to the fact we live in a larger-than-average house (the average North American home size is 1700 s.f., up from about 1300 s.f. a generation ago), and, as Canadians, we use a lot more BTUs for heating than the average North American.
  2. We actually buy less 'stuff' than the average North American, by a considerable margin. This is because we tend to save until we can afford better, more expensive, more durable products, so we 'turn over' what we own only half as often as the average North American, who disposes of clothing on average every 4 years, computers and small appliances every 3 years, major appliances every 8 years, and furniture every 10 years. This is a staggering amount of waste, and shows the false economy that our consumer culture and the Wal-Mart Dilemma push many people into.
  3. Thanks to our progressive community, that recycles paper, plastic, glass, cardboard, aluminum, and organics ('green box' program), we produce much less unrecycled garbage than the average North American (who adds 3/4 of a ton per year into landfills). I am aghast at the lack of progress in both municipal and business recycling in many parts of the continent.
  4. As Merkel's book progresses, it moves from very simple, logical, sensible steps that can lower your EF, to steps that only a die-hard and exceptionally devoted environmentalist would take. I'm not interested in growing most of my own food, living in a 100 s.f./person home and making my own clothes -- that's way beyond responsible living, even beyond austerity. Even I'm not that idealistic. After going through the workbook sections, I've concluded that our EF is less than I thought it would be, and a reasonable 'zero sacrifice' target for reducing our EF is more than I thought it would be. So while at first blush I'd pledged to reduce our EF by 80%, I'm lowering that pledge to 50%. That's still a worthwhile, and not terribly difficult, goal, which will reduce our EF to about 60% of the North American average. But it still leaves our EF at three times the current global sustainable per-capita level. In other words, if everyone in the world lived at our proposed lower EF level, it would take three Earths, and zero population growth starting immediately, to sustain us all, and that would leave no room for all the rest of the life species in the world. Merkel, like McKibben, urges us to pursue an average one-child family strategy to reduce and sustain human population at a billion people, which would allow us all to live at my target EF level (i.e. very comfortably) and still allow half the planet to be left in natural state for other life species.
  5. The methods I propose to use to halve our EF are not rocket science:
    • Make our home much more energy efficient. Either build a new, exceptionally energy- and space-efficient home on a lot that would be left 90% in its natural state. Or alternatively, as some readers have suggested, do a radical energy retrofit and functional redesign of our existing home, and close off or lease out half of it. Our existing lot is only 50% in natural state, so much of our lawn would have to be returned to forest.
    • Change jobs to substantially home-based businesses, and sell one of our two cars -- an end to wage slavery.
    • Learn to cook (though probably not as well as my wife) so we can become more vegetarian, and eat less processed and packaged foods.
    • Learn to be more self-sufficient and self-efficient (fixing things instead of tossing them out).
  6. Not only would these changes halve our EF, they would have a comparable impact on our utilities, maintenance, household, transportation, and other costs, allowing us to retire in seven years (if we want to) instead of the projected twenty.
  7. The book also talks a lot about overcoming fears -- of striking out on your own, of being viewed as 'weird', of wilderness, of doing without the possessions that sometimes come to own us, of not having 'enough'. This is important because Radical Simplicity is about culture change, and while I'm convinced our lower-EF end-state will be idyllic, it's the journey, the 'letting go' that's difficult, and ultimately, in some ways, a leap of faith.
I still recommend the book, but you'll need to look past some of the more over-the-top rhetoric and the more extreme and impractical reductions in EF, and adapt the ideas to your own circumstances and standards.

Postscript December 29 -- please read Kevin Cameron's comments in the thread to this post. He addresses, much better than either I or Merkel have, the issues that make many people skeptical about the concept and practicality of Radical Simplicity. Kevin also makes some important points that Merkel and I both missed.

ISRAEL VS.
PALESTINE: THE INTRACTABLE, ENDLESS
WAR


ISRAEL VS.
PALESTINE: THE INTRACTABLE, ENDLESS
WAR
05/27/2004 04:36 AM
israeli wallThings are usually the way they are for a reason. But there are few situations in the world that appear, from a distance, as unreasonable as the war between Israel and Palestine, a war that has been going on, in essence, without let-up for more than half a century. At one point the efforts to reach a peace settlement got so close to success that the negotiators on each side received Nobel Peace prizes for their efforts. But the dream didn't last, and for reasons we couldn't fathom, the cycle of bloodshed, escalation and retaliation cranked up again and is now at firestorm levels, threatening to push the entire Mideast into even more cataclysmic violence.

The reason we couldn't fathom this, is because we've never lived there, never walked a mile in their shoes. In The New Yorker this week, Jeffrey Goldberg provides us with an excellent proxy for such an experience, as he crisscrosses the area, from Israel's "ideologues of aggressive settlement" to Palestinian mothers teaching their children the honour of death in the holy war against the Jews, describing what he sees and what he hears from those in power, and from those who have nothing. It is a gut-wrenching, depressing journey. You'll need to buy the May 31 edition to read it, and I would recommend it highly. Alternatively, you can listen to Goldberg summarize his findings, along with a slide show of photos by Gilles Peress, here. One of those photos, of a Palestinian woman peering through a temporary gap in the new Israeli Separation Wall, is reproduced above.

Goldberg makes no secret of his personal view of all this:

The leaders of the Jewish national-religious camp do not adhere to observable reality, They exist in the glorious Jewish past and in the messianic future but not in the reality of today, in which Jewish soldiers give their lives to protect settlements; in which Palestinians live and die at checkpoints; in which Israel is becoming a pariah among the nations; and in which Israel may one day cease to exist as a democratic Jewish state.

[Michael Tarazi, legal advisor to the Palestinian negotiating team says] "Settlements are the vanguard of binationalism" -- a single state that would soon have an Arab majority. "I don't care if they build more. The longer they stay out there, the more Israel will appear to the world to be essentially an apartheid state."... "We have to look at the way the South Africans did it. The world is increasingly intolerant of the Zionist idea. We have to capture the imagination of the world. We have to make this an argument about apartheid."

The view of the moderate majority on both sides is that the best of a sorry lot of options is to have Israel dismantle the settlements and withdraw from the pathetic Gaza Strip and the volatile West Bank, to the so-called Green Line, the UN-brokered treaty line after the last "official" war. But that majority view is very fragile, and violently opposed by a significant minority on both sides. The settlements in the occupied territories are the flash-point, where hugely outnumbered Jews, many of them vehemently anti-Arab, provocative, and uncompromising, are surrounded by largely militant Palestinians ready to lay down their lives to reclaim "their homeland", and protected by an Israeli army that has ceased being protectors and become an army of occupation, many of whom are all too willing to demonstrate violently which side they support, as Goldberg reports.

There are no good guys and bad guys in this war, and every confrontation, of which there are thousands, at every checkpoint, every attack by Arab militants (many of them children), every razing of Palestinian homes to make way for more Iraqi settlements, every suicide bombing, radicalizes both sides and renders the position of the moderate majority untenable. The extremists on both sides, outnumbered though they may be, are firmly in control of the political agenda, and their every provocative act strengthens their position rather than ostracizing them. The "ideologues of aggressive settlement" on the Israeli side, and especially in the settlements, largely believe that all of the occupied territories are theirs by divine right, and that it is the will of God that all Arabs be expelled from their holy land in its entirety -- that, as their website says, "There is no Palestine". And the militants and zealots on the Palestinian side, among the poorest and most destitute people on the face of the Earth, and with one of the highest birth rates, state categorically that they would not stop fighting if Israel withdrew from Gaza and the West Bank, but would merely be encouraged to continue the war until all Jews were extinguished from their holy land. The rabidly intolerant have the will and the ready means to scuttle every attempt at compromise, to embarrass moderates, to incite violence and then say "I told you so."

There is nothing particularly unique in this, of course. Many of the tribal wars in Africa, the ethnic wars in the Balkan states, and the insane religious war in Northern Ireland, exhibit the same shameful, and shameless, pattern of violence and intransigence. The next, inevitable attack by Islamic fundamentalists on US soil will surely produce the same knee-jerk result in the US, and launch another war to treat the symptoms and exacerbate the disease.

Ariel Sharon, less moderate than most but less extreme than the extremists, has taken an impossible 'middle' course sure to satisfy no one: Withdraw from Gaza, kind of (there are a host of conditions that render the withdrawal largely a joke to Palestinians), and bulldoze Palestinian homes to build a mammoth wall, not along the Green Line but deep inside the West Bank to "protect" the Jewish settlements, which are everywhere, not just in the border areas. The partisan, bipartisan support he has received in the US shows how little America's leaders understand the realities of the area's politics.

As I've said before, the only answer, and it will take decades, perhaps centuries to achieve, is to deal with the underlying humanitarian issues, to give Palestinians a reason to value peace, "something to lose", and help them build infrastructure and educational institutions, and a future to believe in. Poverty, ignorance and inequality, not religious and ethnic hatred, are the real enemies of peace. It doesn't matter whether the area is partitioned into two states, fairly or unfairly, or made into a single apartheid state. Things are the way they are for a reason, and in Israel-Palestine the reason is entrenched, and there is no short-term answer. No matter who represents the two sides, there will be decades of violence, war, and bloodshed to come, and it is inexcusable and ignorant of those of us who don't live there to take sides for cynical political gain. Let us instead -- as we should be doing in Afghanistan, Iraq, and all the other areas we have recklessly meddled in, in the absurd and arrogant belief that we understand the problems and have all the answers -- let us instead invest in infrastructure, in education, in building a better world even as the zealous minorities try to tear it apart. The founders of the religions we all claim to believe in would surely understand, and nod in assent.

DARFUR: A
COCKTAIL OF SUFFERING AND
GENOCIDE


DARFUR: A
COCKTAIL OF SUFFERING AND
GENOCIDE
08/27/2004 02:02 PM
darfur
Sudan has a great deal in common with Afghanistan. Both countries are horrendously overpopulated relative to their carrying capacity, and have exploding populations -- Sudan's population of 40 million people is doubling every 25 years and that rate is not slowing, raising the spectre of its population topping a half billion by the end of the century. Both Sudan and Afghanistan are also desperately poor, with only 7% of Sudan's land and 12% of Afghanistan's capable of supporting agriculture. What's worse, over-farming, over-grazing and global warming are producing chronic drought, which in turn causes massive famine and desertification. Encroaching desert has already halved arable land in Afghanistan since 1975, and the same phenomenon  is happening in Sudan. Both countries have long legacies of brutal and repressive dictatorships, foreign occupation, savage and interminable civil war, lawlessness, genocide and, in the case of Sudan, slavery. And both countries provided safe harbour for Osama bin Laden.

What is happening now in the Western Sudanese provinces of Darfur is merely a continuation of a centuries-long legacy of misery, poverty, conflict and violence. In this week's New Yorker Pulitzer Prize winner Samantha Power reports from Darfur, with first-person interviews with government and rebel leaders and the victims caught eternally in the middle. Some of the information she reveals in telling the agonizing story of this impoverished and hopeless nation:
  • The military dictatorship that governs Sudan is desperate to end US sanctions so that its newly-found oil, which came onstream only five years ago, can start generating revenue for the bankrupt nation, so much so that it agreed to end its long and savage civil war against the rebels in Southern Sudan (where the oil is), and exempt Sudanese Christians from Sharia law.
  • That Southern war has cost two million lives, and the Bush Administration was active in brokering the peace for three reasons: (a) many of the casualties were Christians, which led to pressure from American evangelical churches, a bastion of Bush support, for US action, (b) the US would have access to an additional source of much-needed oil and (c) peace would have allowed Bush, in an election year, to portray himself as a peacemaker as well as a 'war president'.
  • Plans to announce the peace were undone when the Western Darfur provinces, suffering from horrendous drought, rapid desertification, increasing tension between Arabs and non-Arabs for scarce land, and long government neglect, began to clamour for independence (Darfur was an independent Sultanate until Britain annexed it into its Sudanese colony); the government, tapped out militarily and not wanting to jeopardize the possible end of sanctions, responded by outsourcing military retaliation against Darfur's six million people to local Arab sheiks, warlords and tribal leaders, who they financed and armed heavily and supported with aerial bombing raids in key areas occupied by the pro-independence Sudanese Liberation Army.
  • These local Arab leaders used this power and military might to launch a genocidal attack on all non-Arabs in Darfur, deputizing murderous gangs of Arab bandits called janjaweed, whose intimidation tactics include burning whole villages, gang-raping women, decapitation, burning children alive, mass public executions, ransoming community leaders, burying victims of atrocities and precious wells in sand, and kidnapping women and children. The bandits steal everything of value in the destroyed villages as compensation for their 'enforcement' of government authority. As a consequence over a million Darfur residents have fled their villages to massive refugee centres elsewhere in the provinces, where there is at least safety in numbers (50,000-75,000 per camp), and in neighbouring Chad.
  • USAID estimates that the death toll from genocide, starvation and disease will, even with humanitarian and peacemaking intervention now, exceed 300 thousand and could, without intervention, top one million by the end of this year. The UN has already established a food program that has reached 900 thousand of the 1.5 million affected in Darfur, but the threat to the safety of both Darfur natives and humanitarian workers is severe.
  • There are all kinds of reasons for Western reticence to get involved: Darfur is an all-Muslim area, so the genocide is ethnic, not religious, and it is resource-poor, unlike the oil-rich South. European leaders, not wanting to give Bush a smokescreen for his foreign policy blunders and rebukes of its allies, have been perversely reticent to support US humanitarian efforts in Darfur. Arab sheiks and tribal leaders in Darfur and elsewhere in Sudan have announced they will consider any intervention by the West in their 'internal dispute' as an unwanted foreign invasion, which they will liken to the US invasion of Iraq, and will use it to recruit zealous young Arabs to kill all foreigners, including humanitarian workers and peacemakers, producing a fiasco similar to the one that occurred in Somalia. One recruiting brochure says "We call upon you to head immediately to Darfur and dig the ground deep for the mass graves of the crusader army". Darfur's refugees say that bringing peacekeepers from the African Union won't work either, because "African troops are too susceptible to bribes". And the Sudanese government is probably both unwilling and unable to rein in the local sheiks and warlords and the rogue janjaweed gangs. And the only non-Sudanese body with authority to bring thm to justice for genocide is the International Criminal Court, which the US government has repudiated.
What can be done? Samantha argues that, despite the danger, we have a global responsibility to bring in peacemakers and protect the people of Darfur (and, if the detente with the Southern provinces falls through, which appears likely, the people of the South as well). But, just as in Rwanda ten years ago, how can that be done over the violent opposition of the ruling government of the country? You can only make peace where there is a desire from both sides to achieve a workable peace. Without that, peace efforts will constantly be sabotaged by the side uninterested in peace, which will produce retribution and escalate into full civil war.

What about invading Sudan? Its government is much more popular, at least in the North, than the government of Afghanistan, and the end result of an invasion would inevitably be the same as what we see in Afghanistan: Tyranny replaced by anarchy, the retrenchment of the power of local warlords, massive resentment by the locals of the invading force's inability to bring order or build infrastructure to allow even the promise of a normal life. Intractible civil war and strife. And quagmire for the invaders.

Should we arm the non-Arab people of Darfur so they can defend themselves? After all, the weapons used in the genocide against them came from the West and from Russia, so can two wrongs make a right? And we can't disarm the janjaweed -- in Sudan, as in Afghanistan, there are so many weapons that disarmament is an impossible objective. This was, of course, how we dealt with the earlier problem in Afghanistan -- providing arms to the Taliban and other extremists to allow them to defend themselves from the invading Russians. We all know how successful that was.

Should we relocate a million or two million people to Chad, and pay Chad to take them in, and protect their borders? This was how we dealt with the persecuted Jews after World War II, helping them build a new homeland in Israel. That, too, has been a political nightmare. Why would the people of Chad, itself overpopulated and struggling, be willing to give up part of their homeland to accommodate a huge exodus of destitute foreign refugees?

The sad reality is that there is no answer. The problem is that there are too many people and not enough land, water, or resources to support them. Throughout human history, the maximum sustainable population has been 160 people per arable square mile (1 person per 4 arable acres), which would mean that Sudan should have no more than 11 million people, a quarter of its current population. By the end of the century it could have fifty times this maximum sustainable population, and if desertification isn't halted, it will be even worse. If we think democracy, 'free' trade, education and technology are somehow going to prevent this situation from being catastrophic, we're wildly deluding ourselves.

What's happening in Sudan, now, is foreshadowing what will happen worldwide by the end of this century if we don't address massive overpopulation, unsustainable resource consumption, and all the consequences that these two excesses produce: famine, war, destitution, lawlessness, epidemic disease, terrorism, tyranny, oppression, suffering, genocide, and ecological collapse. Sudan is a country out of control, and while we must of course provide humanitarian aid to its needy masses, and do everything we can to persuade its government to allow us to help it broker a lasting peace, this is only a stop-gap. We must convince the government and the people of Sudan that it must reduce its population and start stewarding its resources in a sustainable and responsible way. Otherwise the next war, the next genocide, the next famine, the next epidemic, the next oppressive government, will be incomparably, unimaginably worse. They say you can't get blood from a stone, but there seems to be no limit to how much blood can be wrenched from an ocean of sand.

Photograph of a Darfur refugee camp from this remarkable online portfolio by Bruno Stevens at New Yorker online.

THE GLOBAL
FOOTPRINT STRESS INDEX


THE GLOBAL
FOOTPRINT STRESS INDEX
12/19/2004 02:54 PM
FSIMap
Global Footprint Stress Index: Extreme (purple, >10), High (orange 3-10), Moderate (yellow 1-3), Low (white <1)

Last month I wrote an article suggesting that a propensity for war-mongering and civil violence, i.e. the tendency to take hasty and extreme action rather than a reasoned and responsible response to a crisis, might be attributable to what Edward Hall describes as population stress, the adrenaline-driven aggressive/panic stress response that all creatures exhibit when their population greatly exceeds sustainable carrying capacity. Hall explains that this is nature's 'last resort' method of bringing the population of the species quickly back into balance with the rest of the ecosystem, when the species fails to manage its own numbers and when opportunistic diseases don't do the trick. Earlier I had calculated< /a>  a simple Population Stress Index (PSI), which was computed by multiplying density per arable square mile by population growth rate, and I compared it to an astonishingly similar map by another blogger, Matthew White, showing violent death rate by country.

As I explained in last month's post, the PSI is an imperfect stress index. It does not show the very different levels of consumption and demand on local resources of people in different countries (which has as much to do with sustainability as population). So I have now computed a Footprint Stress Index (FSI), plotted on the map above, which is computed as follows:
  1. First, I calculated the Resource Use Index by taking the aggregate Ecological Footprint (EF) of each country in hectares (the per capita footprint from sources such as the Living Planet Report, times the country's population), and dividing it by the number of habitable hectares of land in the country (I used as a proxy for this the lesser of 80% of total land area and 200% of Oxford's 'arable land area' data). This very useful number indicates the number of times over each country's citizens are using the renewable and sustainable resources available to them. A Resource Use index of 1.0 is sustainable. An index of, say, 5, indicates that to restore the country to sustainability, it needs to do some combination of reducing population and reducing per-capita resource consumption, by a combined 80%. The table below shows some sample Resource Use indices I computed.
  2. Then I multiplied this Resource Use Index by the estimated annual growth rate of the country's aggregate Ecological Footprint. For this, I started with the annual population growth rate as a proxy (the EF studies suggest aggregate footprint and population are growing at roughly the same rate), and then substituted more precise EF growth rate numbers when I could find them online (China's EF is growing much faster than its population, for example).
Resource Use Index: Sample Countries
80 Japan
60 S.Korea
40 Israel, Palestine
35 Switzerland
25 Netherlands, Belgium, UK
16 Germany
13 Ireland, France, Italy, Venezuela
11 US, Columbia, Chile, Sweden
9 China, Philippines
8 Congo
6 World Overall
6 S.Africa, New Zealand
5  Brasil, Iran, Mexico
3  Canada, India, Iraq, Russia
2  Australia, Argentina
1  A few equatorial African nations

Footprint Stress Index: Sample Countries
40+   Israel, Palestine, Saudi Arabia, Kuwait
30 China
18   Congo
12   Venezuela, Columbia
10   US
  8   Chile
  6   India, Netherlands, Belgium, Iraq
4.5  World Overall
4.0   Mexico, Iran, UK
3.0   New Zealand, Sweden
2.0   Brasil, Argentina, Japan, France
1.5  Canada, Australia
1.0   S.Korea, Switzerland
0.5  Germany, Italy
0.0  S.Africa, Russia

The US, China, Congo, Colombia, Venezuela, and several Mid-Eastern nations all have FSIs in excess of 10. These are all countries embroiled in war, imperialistic or regional or civil, except for China where dissent is ruthlessly suppressed. These are the countries that are suffering enormous anxiety because not only are they consuming vastly more resources than what they have available domestically, their populations or industrial capacities are also growing rapidly, meaning they will need to find ever more resources outside the country to feed the soaring need.

Japan, South Korea and most European nations have very high Resource Use Indices, but because their populations are growing slowly and because they are mostly very aware of conservation, their EFs are not increasing. As a result, their FSIs are more moderate. Because they all depend so heavily (90% or more) on imports of other countries' natural resources, however, as these resources get depleted and as exporting countries realize how cheaply they are giving them away, these nations' unsustainable resource demands will not be able to be met, and that will drive their Footprint Stress Indices way up. Once these scarcities become endemic, there will no longer be any option to increase resource use, and at that point the Resource Use Index itself will become the Footprint Stress Index.

What will the world be like when dozens of nations, whose economies are using resources at more than ten times the rate they can sustain them from domestic supplies, suddenly find the price of these supplies quadrupling, or that these supplies are not available at any price? Colour all the countries on the left side of the Resource Use Index table above purple on the map at the top of this article and you'll get the idea. We're talking about a world war for increasingly scarce resources. And all of the countries on the right side of that table then become invasion targets.

We all know what we have to do. Immediate massive taxes on resources to finance the development of technologies that conserve or don't require natural resources. Shut-down of corporations that waste resources, that pollute, and that produce non-essential products. An end to subsidies, so that we can begin to realize the true cost of our profligate deficit spending. The pay-down of government debts to reduce the risk of economic collapse when interest and inflation rates spike. Incentives for having no children, or maybe one.

Of course, we have no appetite for these draconian solutions. The corporatist Frankenstein monster is perpetuating the waste and madness that is producing this crisis, and they accept no responsibility for the ultimate Tragedy of the Commons that will hit us with colossal force once we simply run out of resources to consume to keep civilization's engine running. The hydrogen economy simply won't occur fast enough to stave off disaster.

Our best hope is, ironically, that some crisis will shock us into collective action before the real crunch hits. We learned nothing from the oil line-ups a generation ago, but perhaps it is not too late. If the first crisis to hit is manageable, we may be motivated to combine three massive human efforts: Voluntary negative population growth, global large-scale conservation, and an unprecedented investment in innovation and new low-footprint technologies, that could prevent a social, economic and ecological collapse. We survived a Great Depression three quarters of a century ago by exactly this type of huge, collective intervention. That's what we need now. The 'market' isn't going to fix this mess.

THE
SCRAPBOOKING PHENOMENON: BLOGGING +
PERMANENCE?


THE
SCRAPBOOKING PHENOMENON: BLOGGING +
PERMANENCE?
06/20/2004 12:36 PM
scrapbookingMy daughter spends much of her workday at the computer, but has no interest in blogging. Her hobby is scrapbooking, a hobby that now supports a $2.5 billion industry. A scrapbook is essentially a photo album on steroids, replete with souvenirs, commentary, and now, special thematic papers to make your collage a work of art. Special scissors are involved, as are many art media (paint, chalk, etc.). Stores catering to the hobby are springing up everywhere. People belong to scrapbooking circles (where you share your technical skills in scrapbooking, more than the actual scrapbooking content, with others), and are signing up for classes in scrapbooking and attending scrapbookng conferences. There is a Scrapbooking for Dummies book.

Last week, during a delightful dinner with fellow Canadian bloggers Seb Paquet and Gary Lawrence Murphy, we talked a little about this, and my dinner companions defined the hobby as Blogging + Permanence. Where a blog consists of nothing but bits and is totally etherial, a scrapbook is tangible. It has heft. It has presence.

It is also a social hobby, far less solitary than blogging. Mothers and daughters work on their scrapbooks together. And the subject matter is much more personal than most bloggers' writings and photos (livejournal bloggers excepted). This is perhaps because the privacy of scrapbooks allows this intimacy -- no fear of stalkers stumbling on your scrapbook the way they can on your blog. And scrapbookers are overwhelmingly female. They are also, photobloggers aside, of a more artistic bent than the vast majority of bloggers. The whole point of blogs was to make website composition simpler, so the writer could concentrate on the words. Scrapbooks are all about composition, and that composition is getting more sophisticated all the time. Some scrapbookers are even taking art classes so they can supplement their photos with portraits and other works of art. The hobby is even encroaching on genealogy, with much richer stories about, and embellished with artefacts of, one's ancestors than one finds on the usual 'bare' family tree.

I keep thinking there should be more overlap between the two hobbies, but while there are lots of websites on how to scrapbook, there are very few blogs devoted to scrapbooking (and those that are seem to have mostly been abandoned, presumably so their writers can pursue their favoured hobby instead). There is certainly a ready opportunity to bring the hobbies together: Scanning the pages of a scrapbook into a blog would not be difficult, and would create a backup copy of the scrapbook that could be given to others or shared with those far away. And if the blogging tools weren't so clumsy, they could allow us to print out our blogs and preserve them, with some of the related real-life scraps, the comments threads etc., in a hard copy archive that those (like my father) who say they find reading online too hard on the eyes could browse.

Why doesn't this happen? Probably because the content is different, and the intended audience is different. The audience for your scrapbook (besides yourself) is the person sitting beside you, commenting on each page, sharing your art in a very tactile way. The audience for your blog (besides yourself) is the vast, mostly unknown horde of readers who find your ideas interesting, your compositions provocative or inspiring, your information useful, but who, for the most part, won't miss what you've written next week when it disappears into the impenetrable blog archives. Blog posts are ephemeral, quick flashes, fireworks, left brain stuff. Scrapbook pages are memories, permanent vehicles to recall, richly, again and again, treasured memories. Drawing on the right side of the brain.

AUSSIE
BREAKTHROUGH ON SOLAR ENERGY?


AUSSIE
BREAKTHROUGH ON SOLAR ENERGY?
08/27/2004 02:02 PM
Cstate hydrogen
Last year I waded through Jeremy Rifkin's The Hydrogen Economy and wrote a blog post that explained what's promising about hydrogen as a fuel, and its two major drawbacks. I used two charts, reproduced here, to explain how it works and what's holding it back.

The chart above shows the energy economy we have today. Red boxes are non-renewable, polluting and environmentally damaging energy sources and green ones are clean and renewable. Whether we use hydrocarbon fuels or electricity to light, heat and cool our homes, it's likely that non-renewable, damaging sources are producing it. Our cars likewise burn fossil fuels, and although hybrid cars are certainly an improvement, they still depend on fossil fuels to create ('reform') the hydrogen that the fuel cells convert into electricity.

The chart below shows the energy economy in twenty years, if we can solve the two major dilemmas of the hydrogen economy.
FState hydrogen
Under this scenario, hydrocarbons are replaced by solar, wind and other renewable, non-polluting, non-damaging energy sources. The central hydro utility is replaced by a local energy co-op, which produces energy for your community from its own solar collectors, wind turbines etc. The compressed hydrogen used to power next-generation pure hydrogen vehicles is produced from some of this electricity, and distributed through local service stations. The excess electricity produced by these cars can be used to provide light, heat and cooling to the home or sold back to the local energy co-op. The cars themselves will have no engine, no pedals, clutch or gearshift, make no noise and produce no harmful exhaust. The entire process will require no burning, no pollution, and no grid at the mercy of multinationals and sheikhs.

What are the two catches? First, the current cost of electricity produced from non-renewable sources is very expensive, and the process is cumbersome and not yet terribly efficient. Even more problematic is the $100 billion cost of building the infrastructure to generate, distribute and store the electricity and hydrogen, obsolescing a comparable amount of existing energy infrastructure, and probably causing some consternation to and resistance from the owners of that infrastructure.

titanium cellYesterday the University of New South Wales predicted that by 2010 a new generation of photovoltaic 'harvesters' based on titanium dioxide ceramics will both collect solar energy and use that energy to produce compressed hydrogen from water. A 10m square array, such as that depicted at right, mounted on just half the households in a sun-rich country like Australia, could produce the entire country's energy.

This would allow an even more distributed, decentralized model than that depicted above: With each household able to produce its own energy, the local energy co-op might be nothing more than a virtual market, and the need for local service stations selling or even producing compressed hydrogen would be obviated. We'd all change from consuming to producing energy.

The university has even higher hopes for the titanium dioxide technology behind this advance: They believe it will allow innovations in other areas such as "water purification, anti-viral and bacteriacidal coatings on hospital clothing and surfaces, self-cleaning glasses, and anti-pollution surfaces on buildings and roads".

Anyone know anything about titanium? I know it's a metal, but is it plentiful and easy and clean to extract? Is it recyclable? Durable? Toxic in landfill sites? I sense a bit of grandstanding and breast-beating by UNSW here. Is there another catch they're not telling us about?

THE
KNOWLEDGE CONSULTANT AS
STORY-GATHERER


THE
KNOWLEDGE CONSULTANT AS
STORY-GATHERER
07/26/2004 02:34 PM
notebookDave Snowden has a lot of nerve. The founder of the IBM Cynefin Centre doesn't stop at saying that collecting 'best practices' and most other accepted Knowledge Management activities are largely fruitless (he makes an exception for standard practices in highly prescriptive jobs, and proven, authorized practices in high-risk and high-security situations). He is almost as disdainful of many of the idealistic goals of Personal Knowledge Management -- helping front-line workers to do their jobs more simply and effectively and to find experts they can draw on and network with. If the tools to do PKM aren't adequate, he maintains, the answer is to create better tools, not show people how to use deficient ones (and creating tools is IT's job, not KM's). One of the things he thinks KM should be doing is helping management understand and lead their organizations more effectively. Management is, after all, the group paying for organizations' KM activities, and a group that is, in most organizations, far from happy with what KM has delivered. Snowden argues that the best way for KM to help management is to be a kind of 'cultural anthropologist' in the organization you are working in or advising.

One of the ways anthropologists study and understand tribes is by listening to and gathering stories. Analogously, Snowden says, it's important that KM people get out and spend time on the front lines really understanding what the organization's real stories are -- not the ones that appear in the mission statement or the company newsletter, which say what management wishes the company culture was, but the peer-to-peer stories that truly define the organizational culture, drive what people really believe and do and how they act, and make the company, for better and for worse, what it truly is. To gather those stories, you must be as honest as an anthropologist, not try to do it surreptitiously, because people only tell the real stories to people who have gained and earned their trust. Snowden has developed very sophisticated and rigorous processes for doing so, which he details in his 'masterclass' called Using Narrative in Organisational Change,, which you can now buy on CD-ROM.

In Thomas King's book The Truth About Stories, King argues that if you want to change a culture, you need to change its story, because that's all a culture is. I don't know that Snowden would disagree, but he would argue, I think, that changing an organization's real stories is not so easy. That's why mission statements don't work -- they're wishful thinking, myths that management would like to believe everyone buys and is motivated by, but really aren't. If you're in management, he says, you don't change the stories, he says, you understand them, then you act on them, and then you make them your own, retelling them in your own way so that you show the people in the front lines of the organization that you understand the real culture of the organization (and the real problems of front-line workers). In so doing you harness the astonishing power of 'true' stories.

Snowden is acutely aware of the overt class distinctions in Britain that make trust, and hence collecting stories, hard to achieve. While some of us in Europe and North America might argue that our class distinctions are not as formidable barriers as they are in the UK, I think this would be a mistake. Americans, I have observed, make a great effort to pretend that class distinctions don't exist or are permeable, by allowing everyone to use first names, for example, when in fact the hierarchies are at least as strict as they are in the UK. The only real difference is that the determinants and clues of status are subtler -- a bit more tied to wealth and the circles you move in and a bit less pre-determined by heredity. But trust is still deepest peer-to-peer and extremely hard to earn and sustain between management (or their henchman consultants and head-office lackeys) and front-line people. That is perhaps why management is in a constant quandary over decentralizing -- it clearly improves productivity, innovativeness, morale and work effectiveness, but it allows people that management doesn't really trust more control and autonomy, and perhaps even allows them to develop -- heaven forbid -- their own organizational culture. The reality, as Snowden argues, is that management is never in charge of organizational culture, that people behave the way they do partly because they've learned it's the most effective way to do their unique job and partly in their own self-interest, and not because it's in the procedure manual or the role description or aligned with the mission statement or the strategic plan.

Once you have collected the true stories in an unbiased manner (Snowden carefully explains how to remove bias, so you don't get 'fed' just what you want to hear or put your own personal 'spin' on the story), the next step is to act on them. Stories tell management important information about what works, and, more importantly, what doesn't work, in the organization. A lot of stories are about how people have solved problems that management hasn't addressed, or which management has in fact created. These are often very comical or very heroic stories that not only have important messages for management, but illustrate exemplary behaviour that management may not realize it's not rewarding, or actually inhibiting. It is critical, Snowden says, to make sure you understand the stories, and to collect and organize and ponder a lot of stories, before charging in and making changes that misconstrue the organizational culture, impede rather than help, and destroy forever the trust that the story-gatherer built up to capture this critical information.

And finally, once management has acted carefully and conscientiously on the learnings from the stories, they can actually make these stories their own, not by retelling them in the same words and context as they heard them (that would be disingenuous, a form of intellectual property theft), and not by appropriating them and making models and heroes of their protagonists (that could make the poor protagonists look like head office plants), but by conveying the same messages and lessons with stories from their own personal work context. Crafting such stories is a complex, rigorous and skillful process, and explaining this process takes up much of Snowden's 'masterclass' time. There are different types of stories, like fables, myths and viruses, each with a different purpose and different construction (the course provides templates of each). Even more important is the testing of stories by telling and having others retell them until they are perfected. The impact of an executive telling employees a real story about the organization, credibly and powerfully, can be profound, even transformational. Just imagine -- instead of the boss telling his/her people what to do, and evaluating them on his/her perception of their 'performance' in doing so, picture the boss explaining that he/she understood exactly why his/her people were doing what they were doing, and offering constructive ideas on how management could make the employee's job easier and more effective. Management supporting the staff instead of the other way around. Hey, I know it's a 90s idea and is out of fashion again these days, but stories, properly collected and interpreted by trained KM practitioners, can make it possible.

I hope Dave won't object to my sharing one of his stories to illustrate this -- it's hard to write about stories without at least one example. He describes a group of public service utility workers who are subjected to a consultant's efficiency review, which leads to them being given fewer work breaks and being given networked PCs to allow them to save time travelling into the office for paperwork between jobs. What the consultant didn't realize (and what the careful collection of stories finally revealed) was that these workers shared vital information about how to do their jobs properly during these work breaks and office visits, and this information either couldn't (because it's highly contextual and needs conversation to convey effectively) or wouldn't (because of the lack of trust of how stuff posted publicly might be used by management) be captured in databases or messages on their new PCs. So the workers found a surreptitious place for unofficial work breaks and a surreptitious place for 'offline' documentation of information they wanted to share with peers, 'working around' the consultant's well-meaning but wrong-headed and dysfunctional change proposals. [Dave makes this into a long and wonderful story with a brilliant punch line, a resolution in which management finally learns from this mistake and turns it to astonishing advantage, and since I'm not telling a story here, I won't spoil it -- get the CD-ROM to hear the story completely and properly.] But the point is that the organizational culture is what it is, and usually for a good reason, and it's vital to understand that culture by collecting the stories that reveal it, before you try to change processes or behaviour, or the change effort will inevitably fail, as almost every organizational change effort does.

I got out of the KM business last December, and since then I've toyed with the idea of becoming a new-age KM or PKM consultant, but then decided I'd had enough of this well-intentioned but endlessly-struggling discipline. But I recognize that there's still important KM work that could and should be done. While I agree that PKM needs better tools much more than it needs process improvement consulting, I still think there is much promise in Personal Productivity Improvement as an offshoot of KM. And now Dave has convinced me that the exercise of capturing and interpreting and acting on an organization's real stories would be worthwhile, especially for large organizations. But I think calling it Cultural Anthropology or Story-Gathering is a non-starter -- try to sell CEOs something with that woolly a name these days and you'll starve. What could we call it that would be accurate and still compelling to CEOs who don't, yet, get what it's all about?

WHAT'S WRONG
WITH FIRST-GENERATION SOCIAL
SOFTWARE


WHAT'S WRONG
WITH FIRST-GENERATION SOCIAL
SOFTWARE
02/10/2004 02:48 AM
networks
I've written recently about the future state of business, a world incorporating powerful, versatile social networking tools. And I've played with most of the first-generation social software and read volumes about how it will, or won't, work in business and ultimately affect our daily lives.

The concept is wonderful, and the technology is fun, but the tools developed so far suffer from three fatal flaws:
  1. They're built with a pre-designed, set content architecture, and centrally-stored content, instead of harvesting content that individual users already have stored, in different ways of their own choosing, on their own machines.
  2. They're being populated just-in-case, with all kinds of content that people with lots of time on their hands see fit to contribute, and no content from the very busy or technologically illiterate, rather than just-in-time, with content being accumulated only if and when there's a demand and need for it.
  3. They're badly over-engineered, ranging in complexity from challenging to intimidating, so they take a lot of time, energy and intelligence to understand and use properly, and hence drive most potential users away.
In this month's Darwin Magazine, social networking guru Stowe Boyd also laments the growing pains of many of the first-generation tools, and the absurdly high and premature expectations that people have of them. "My bet is that social networking services will resist standardization until they see the benefits of converging all sorts of private and public network information, and realize that no one company can create and manage all of it", he says. The heterogeneity of both content and context is producing specialized social tools that are excellent for certain focused purposes, but useless for others, and an aggregation of content -- filled-in forms, esoteric discussion threads and context-free 'knowledge objects' -- that is cumbersome and largely unreusable.

In an earlier post I stressed the importance of allowing each individual to maintain and organize their own content and their own networks their own way. At that time I said: "When you force people to adapt their mental models to a standard model (inevitably a complex one to accommodate a variety of specifications), a standard model that is dictated by the technology and its designers, you will get no usage, or at best reluctant, inefficient usage."

If I were start all over again, to design the second generation of social software, it would be transparent to the user, wouldn't require any submissions, wouldn't keep any content in any central location, and would be so simple to use that even people without computers would use it.

architectureThat may sound like a tall order, but it really isn't. It would be like building a house. Let's start with content, the foundation of the house. Rather than getting people to submit stuff, we need to help people to organize the personal information they already have, and then harvest it automatically. When I talk to people in the front lines of just about every business, from proprietorships to large companies, they confess their filing cabinets, the document folders on their hard drives, rolodexes and other personal collections of information are chaotic and impossible to find things in. They also say no one ever taught them how to organize these personal repositories so that content could be found easily. Everyone just assumed that the skill to do this comes naturally. So first order of business is personal content management. No rules, no standards. Just some simple tools that allow people to organize all the information and documents they have into some order so it can be readily found again when needed. Let a whole bunch of PCM tools loose on the market, and let them evolve as people learn what they need and what they don't and what organization makes sense to them as individuals. Weblogs would be a good source of ideas for the design of PCM tools, since essentially that's what blogs are.

The next floor of the house is the metadata. Software developers would work with the users of individuals' content other than the individual him/herself to ascertain how they might want to use the individual's newly-ordered content, and develop tools to harvest the relevant metadata to do that. This second layer of tools essentially reorganizes the individual's content, transparently, in ways that make it more useful to the individual's networks -- actual and potential friends, associates, customers, suppliers etc. These tools would spider the content and essentially 'fill in the forms' that those in each of the individual's networks might need to access the individual's information in the format they want it in. The PCM tools would allow people to specify which content could be seen and accessed by others with the appropriate 'permissions', and the metadata tools would repect these permissions. These metadata tools would be invisible to the individual user, and would work automatically in the background as the individual added, deleted, and changed the content using the PCM tools.

Still with me? Now comes the pièce de résistance. The third level of the house is the networking and connectivity tools, the ones that, analogous to the telephone switch, actually enable the identification of relationships, the making of connections, the transfer of information, and ultimately even collaboration and other more dynamic interactive applications of connectivity -- transactions. These applications harvest and mine the metadata, and have no content of their own. They operate on a just-in-time basis. These tools might include an Expertise Finder, a Connector, a Super Address Book, a Network Builder, a Publisher, and a Subscriber.

So for example, if I'm researching solar power for my new house, or looking for people to work with me on a Meeting of Minds business assignment, I could use the Expertise Finder tool to identify who I could and should talk to, what information each of those experts has in their personal content that is permissioned for me to look at, multiple contact information for each of those experts, and the cost, if any, of contacting the expert and/or accessing their personal content. A Connector tool would then enable one-click connection to the selected expert(s) regardless of medium selected -- telephony, instant or asynchronous messaging, Simple Virtual Presence, etc. The Connector tool, just like a telephone switch, would connect people within an organization, or between organizations, or between an individual and someone in an organization -- it wouldn't matter. So if I work for a bank and I need to find an expert in financial derivatives, it would work exactly as my personal solar power search did. I could then choose between 'found experts' within the bank and those outside. If I want to contact my father in Winnipeg, or the group I play poker with on Friday nights, I would use the Super Address Book instead of the Expertise Finder before using the Connector tool, but the process would be analogous and as simple and intuitive as looking in a rolodex or phone book. And if I wanted to build a new network of people interested in discussing New Collaborative Enterprises, or whether Kerry should pick Kucinich as a running mate, I might use the Network Builder tool, which would function exactly like the Expertise Finder except it would identify people with particular interests rather than particular expertise. Finally, I could use the Publisher tool to 'push' selected content out instead of waiting for people to come and get it, and a Subscriber tool, based on RSS, that puts out a 'standing order' to pull in and aggregate others' content that meets my specified criteria.

Just-in-time. Dead simple. Built on information I maintain, control and organize my way. Personal versus business information, internal or external, doesn't matter. A utility. An appliance.

You could even build additional commercial and transaction tools on top of this. Buy a 'smart' fridge/freezer that takes inventory of what you have, 'permission' it to feed your PCM tool, and your grocery supplier can automatically compute, fill and deliver your order with no intervention by you at all.

There are some important lessons to learn from the success and failure of previous technologies. A combination of simplicity-of-use, personalizability and adaptability has made tools like paper, books, pencils, paints, diaries, typewriters, newspapers, timepieces, telephones, radio & TV, personal calculators, CDs and DVDs ubiquitous and hugely popular. In contrast, the lack of these attributes in tools like the PC, musical instruments, the VCR, the fax machine, almost all software, PDAs and videoconferencing, has severely limited the market for these tools, and caused millions to curse their complexity.

I don't blame first-generation social software designers for making the three mistakes that already have detractors raising their eyebrows. We need to do lots of experiments to see what will work and what won't. There's no harm designing and playing with skylights and new types of shingles even before the foundation is ready to be poured. And as Stowe said, social software "will become the cornerstone of a revolution in IT", not to mention a revolution in how we connect, network, and organize and share information -- activities that comprise much of the fabric of our lives. We just need to remember: Simple, Personal, Decentralized, Just-in-time.

NATURAL
ENTERPRISE -- THE ELEVATOR PITCH


NATURAL
ENTERPRISE -- THE ELEVATOR PITCH
07/02/2004 03:04 PM
Natural EnterpriseIn last week's post on Assembling the Team for Natural Enterprise* I promised that I would present an Elevator Pitch for such enterprises. Although this post is too long to deliver in an elevator ride, it does explain what Natural Enterprise is and why you might want to set one up or join one.

What is Natural Enterprise?
A form of self-organized, self-managed, community-based business partnership in which two or more people agree to make a living together as collaborators and peers, to strive to attain what each member needs to achieve for his or her personal well-being, to accept substantial responsibility for each other, and to respect and help the community or communities in which the enterprise operates. It is 'natural' because this form of socio-economic activity occurs ubiquitously in hunter-gatherer cultures and in non-human animal cultures.

Why is it different?

Modern Corporation
Natural Enterprise
Normal formation mechanism
Incorporation then eventually public offering
Self-organization as partnership
Source of initial capital
Large capital infusion from established corporations, capitalists and lenders, in return for substantial control of the business
Organic, from customers
Organizational structure
Hierarchical, centralized, top-down managed
Flat, networked, self-managed
Decision-making process
Executive decree
Unanimous consensus of members
Importance of innovation
Moderate; it is often easier to buy out, or buy off innovative competitors
Critical
Key strengths
Political and economic power; brand presence
Agility; customer proximity
Sales process
Develop product in lab, mass produce, advertise
Identify unmet customer need, develop customized solution, deliver to pre-qualified customers, market virally
Stakeholder priority
(1) Absentee shareholder-investors; (2) executives; (3) creditors
(1) Members; (2) customers; (3) community
Social & environmental responsibility
Subordinate to shareholder profit
Paramount; implicit and explicit
Optimal size
The bigger the better
Small: 5-150 members each with unique skills or knowledge
Primary objective
Profitable growth
Members' well-being

What's the catch?
Natural Enterprise could be to the modern economy what the Internet has become to modern politics and society -- an anti-hierarchal mechanism that democratizes and liberates economic power and opportunity the same way the Internet has democratized and liberated social and political power and opportunity. Both innovations fundamentally threaten established power, authority, 'wisdom' and control, by undermining them and rendering their hierarchies vulnerable and potentially obsolete. Large corporate oligopolies will recognize Natural Enterprises as threats to their power and profitability, and, much as they have responded to labour unions, will attempt to ignore, circumvent, weaken or crush them. For at least a generation, pionering Natural Enterprises, much like the fledgling Internet of the 1980s, will have to be content to play a minor role. Charles Handy envisions this as being like the relationship of the flea to the elephant -- Natural Enterprise will contract mainly with large corporations as suppliers, and will be to some extent dependent on these large corporations' largesse and their increased proclivity for outsourcing, along with the Natural Enterprises' own innovativeness and agility. As Handy says, such uneven contracts will at least be an improvement on the wage-slave employer-employee contracts they supersede. And eventually Natural Enterprises will become so numerous, and specialized and adept in so many industries and aspects of business, that they will start networking and contracting and associating with each other, using the power of the Internet. And much as specialty stores undermined and largely replaced the large, cumbersome, general-purpose department store, Natural Enterprises could ultimately eliminate the need for and replace large, cumbersome corporations. Just as the Internet created a socio-political and information 'World of Ends', where central control and authority are not needed and all value is created at the 'ends', so, too could Natural Enterprise create an economic 'World of Ends' where corporatism, oligopoly and massive size are not needed in economic entities and where all value is created at the 'ends' -- face to face with customers. It's a revolutionary and powerful and liberating idea, but it will take time, patience and energy to bring it about.

How do I set one up?
The Handbook is now being written. The framework is illustrated above. You can learn more about them here.

.

* What's In a Name? I have used the terms New Collaborative Enterprise, Existential Enterprise (Charles Handy's term), and New Tribal Ventures (Daniel Quinn's term) to describe such enterprises. The 'new' in these terms suggests there are 'old' collaborative enterprises, the term 'existential' has been voted off the island by readers of this blog as too highfalutin' and intimidating a term, and terms like 'tribal' conjure up images of war paint and noble savages. Autopoietic Enterprise (it means self-creating and self-managing) is accurate but unpronounceable and would probably be perceived as pretentious. Readers have suggested the terms 'Natural Enterprise' (Harold Jarche) and 'Organic Enterprise' (Don Dwiggins), which I like because they're simple and descriptive. I like Natural better because its opposite (unnatural) is exactly what the modern corporation is, while the term 'organic' is a bit ambiguous (it means 'related to organs', 'related to organisms', 'carbon-based',  and 'instrumental', of which only the second definition is a propos). I' almost decided to keep 'Collaborative' in the term for two reasons: To stress that these enterprises entail more than one person working together (a sole proprietor, to me, does not an enterprise make, even if s/he is a powerful networker -- enterprises are about people making a living together), and because it would allow me to continue using the acronym NCE, which has gained some common parlance over the past year. But in the end, simpler is better, Natural Enterprise is inherently collaborative, and I was taught 'when in doubt, leave it out'. So Natural Enterprise it is -- thanks to Harold for the inspiration.

MAKING
POLITICS POLITICALLY CORRECT


MAKING
POLITICS POLITICALLY CORRECT
08/23/2004 02:34 PM
mankoff
We went out for a delicious dinner last night at a wonderful, and completely packed, restaurant in downtown Toronto (it's called Mildred Pierce, for those who live in the area), and spent some of the time unobtrusively eavesdropping on the conversations at nearby tables. The discussions, much like the one at our own table, vacillated between the very personal (who's dating who, personal anecdotes) and the impersonal (entertainment, sports, weather). But not a single word was uttered about politics: Nothing about Canadian politics (collapse of the right), Ontario politics (health care and education strikes threatened), Toronto politics ('new deal' for cities in peril), US politics (Bush/Kerry), or international politics (Iraq etc.) Not a word. This was a Sunday night so there were no obvious business reasons for steering away from the subject. It just never came up. And it occurred to me that at our annual neighbourhood BBQ on Saturday night no one talked about politics either. Is politics just too boring in Canada or has it become tacitly PI to talk about them, because of the political polarization that seems to be happening everywhere? Is the left-right gulf getting too wide to even try to broach in 'decent conversation'?

I appreciate that there is less urgency about politics here in Canada than there is in the US, at least. The election here is over. And I'm told that at least 40% of Americans know personally at least one person on active duty in the Mideast, and that, I would expect, would probably make it a more likely topic of conversation. But some of my American readers tell me that talking about politics in face-to-face conversations is just too uncomfortable for them these days as well -- too likely to lead to arguments. So outside of political rallies and other meetings of like minds they don't talk about it much either.

What does this mean? First, it means the end of true political debate -- I don't mean those phony, scripted events where politicians roll out their rehearsed one-liners, I'm talking about articulate exchange of political views and information between real people. If you don't talk with others about politics, how do you form your viewpoints and where do you get your information? From attack ads? I don't think so -- maybe I'm naive but I don't think they work; most people know when they're being manipulated, and won't fall for it. From radio talk shows or editorials or blogs? Most of them are only for people who have already formed an unwavering political opinion on everything, and are merely looking for reassurance and justification for their belief. From television news and the print media? There isn't enough information content in the sound bites and newswire rehashes in most of them to allow an informed decision or point of view on anything.

It seems to me that, on almost any political issue, 50% or more of the population is completely disengaged -- even if they care, they don't think anything they do or say or feel will have any impact, so they can't be bothered to voice, or sometimes even form, any strong opinion on it. And the rest are in two, polarized camps, each believing that the other is irrational or immoral or misinformed, hopelessly so, so that meaningful discussion with the 'other side' or with the disengaged majority is impossible or fruitless. So except for the one-way palaver from the political flaks and political advertisers and partisans and oversimplifying mainstream media, there is no political information flow. And there is no discourse, no exchange of ideas or views, no balanced presentation of opposing views, no true political conversation. Because what purpose would it serve?

I see an astonishing paradox in modern society -- in an era with unprecedented access to information, most people are ignorant of even the basic facts on most political issues, from the connection between 9/11 and Saddam, to the causes and implications of global warming, to the political situation in Sudan and Venezuela and Chechnya< /a> (not to mention parts of the world less in the news), to the numerous ecological and humanitarian crises that everyone from the Union of Concerned Scientists to Amnesty International is shouting about. Why are so many so ignorant? I think because they choose to be uninformed. Why? Perhaps either because they they can't relate to the issue, or because they don't think there's any point in getting stressed about issues they feel they can do nothing personally about. So you end up in a vicious cycle: The less people know about a subject, the less inclined it is to come up in conversation, so the media conclude there is no interest in it, so they don't cover it, so people know even less. And if they do know about it but feel helpless or disinclined to do anything about it, they don't share their knowledge with others, and eventually with enough indifference the situation gets worse and the solutions become more intractable so people feel even more helpless and disinclined to try to do anything. Political disengagement is infectious, and it's reached epidemic proportions, especially among the young.

All of this supports Richard Manning's argument in Against the Grain that politics was and is designed to protect and entrench the status quo. As a result, nothing pleases those with power and money and influence more than massive political indifference and disengagement -- what Gene McCarthy in the 1960s during the fight against the Vietnam War called 'acedia' -- a Greek word meaning spiritual torpor, lack of care, apathy and inactivity in the practice of virtue. Unlike the 1960's, the numbers of politically disengaged is inversely proportional to the age bracket -- it is the young who I love so much and have such great hopes for who are least engaged in the political process, who infect each other with their indifference to global issues. But I don't think it's that they don't care. Most of the young people I know are overwhelmed and intimidated by how much those of us who are politically active know about global issues. My teenage granddaughter has read my blog, but says she "doesn't understand it". The young focus their energies and their passion instead on issues in their own networks, local things, things that they can do something about.

We need to show them the way to do more. We, who have been in the streets, need to reach out to the young and not-so-young who have given up on the political process (often before they began), and stop drowning them in facts and laying guilt trips on them and filling them up with bad news and instead:
  • Ask them what's important to them (open-ended questions with no preconception of the answers) and listen to their answers,
  • Tell them stories about how the political process has brought about important and positive change,
  • Teach them how the system works, in the context of how it could work to deal with the issues they said were important to them, and
  • Encourage them, starting with something small, to make the system work for them.
If we do that, if we can re-engage even a fifth of the people who never vote, who never read about politics or world affairs, who have lived their entire lives in political passivity, we will have started a revolution. Not only will they infect other disengaged peers with the zen of political activism, they will shake the diehard leftists and diehard right-wingers as well, because all of a sudden these new political activists will be up for grabs by whichever group that makes the most articulate, balanced and credible arguments, not by the blowhards who preach to the choir. And these new political activists will, on many issues, hold the political balance of power.

The real 'swing voters' are the ones who have never voted before and don't expect to vote in future. Rhetoric won't bring them to the polls. If we can 'activate' them, then conversations about politics will no longer be politically incorrect, and political activism will spread like a virus. As those who fought against the Vietnam War can tell you, political activism is as infectious as political apathy. The defenders of the status quo will be shaking in their boots.

And then the revolution we all need, the revolution to save the world, can begin.

Cartoon by the incomparable Robert Mankoff (from the New Yorker, of course)

A
PRESCRIPTION FOR BUSINESS INNOVATION -
PART ONE


A
PRESCRIPTION FOR BUSINESS INNOVATION -
PART ONE
04/13/2004 02:25 PM
Four years ago I wrote a well-received paper entitled A Prescription for Business Innovation: Creating Technologies that Solve Basic Human Needs. I've updated it, broken it into three manageable pieces, and present the first part below. The remaining parts will follow on successive Tuesdays.

Introduction:  Why I'm Here

My modest objective in this presentation is first, to tell you some new, interesting and useful things about innovation, and, second, to persuade you that innovation is the most important determinant of every business' success, and perhaps even the quality of our lives. I want to convince you that in your business, whether it employs one person or one million, innovation is probably the solution to whatever is currently keeping you awake at night -- whether that be sales growth, cost control, customer satisfaction, employee retention, or maximizing shareholder value.

And if you, like me, spend some of your sleepless hours worrying about things more altruistic than your personal and business success, I want to convince you that innovation is probably also the solution to most of the problems that have befallen our suffering planet, in part because past innovations have created many of these problems.

And finally, if I'm successful in this evangelical task, I want you to leave today not only with renewed hope about the future of your company and our world, but with some new tools to make innovation happen in your business.

I would like to ask you to listen to these ideas with an open mind, suspend briefly your disbelief, and give this your full attention. If this was that easy to explain, someone much smarter than I would have done it years ago.

One: Learning from our past: How Need Drives Innovation

The advent of a new millennium has recently given many business, political and economic thinkers pause to consider what will be, as most put it, the 'Next Big Thing':
  • A New Economy Forum sponsored by Credit Suisse First Boston attempted to develop a 'synthesis' of leading thinkers' innovation models that might answer that question.
  • Forward-thinking publications like Fast Company and Wired have presented alternative visions of the future from some extraordinary minds in many different disciplines.
  • And conferences of world political, social and business leaders like the Davos World Economic Forum try to grapple with the bigger questions of how the holders of power can make the world a better place, while helping out their particular stakeholders in the process.
The catch-phrases of these business-driven thought leadership events are not new: competitive advantage, sustainable development, the connected knowledge economy, globalization, convergence, digitization, moving at the speed of thought. What is new is that there are now three divergent models being used to predict our future, fighting for audience attention (the names assigned to them are mine):
  1. Acceleration Model: The future will be a continuation of the recent past, only much faster
  2. Chaos Model: The future will be utterly unlike the past, driven by radically new and discontinuous events
  3. Evolutionary Model: The future will be, like the past, a continuous series of mostly predictable changes
From the perspective of business innovation this matters because almost everyone agrees that the successful businesses of the future will be complex, adaptive, agile, proactive, and creative -- they will not wait for market demands to change them, but will instead continuously reinvent their companies, anticipate future demands, and make strategic, risky, value-creating investments and decisions, what John Kotter calls Leading Change. In order to do this -- to make intelligent decisions and investments before demand is articulated, to view risk-taking and the creation of future options for action as essential, not foolhardy -- requires at least some consensus about 'where the future is headed'. Selecting one of the above three theories about the future is an important start in doing so.

Technophiles who favour the Acceleration Model tend to be infatuated with artifacts of the last thirty years: more digital, faster, smaller, lighter. Advocates of the Chaos Model, on the other hand, believe there are no rules for our brave new world of the 21st century. Their advice for business and other leaders is to be opportunistic and think short-term.

I lean towards the Evolutionary Model. I believe that using an understanding of the past, with the right perspective, can help businesses anticipate the future with exceptional clarity and probability of success. There are two reasons I hold this belief, and they form the basis for much of the rest of this presentation:
  1. Technology is Not Evil: Technology was, is, and always will be, about improving the quality of human life (though it has had some disastrous, unintended consequences), and
  2. People Change Reluctantly: People change much more slowly than technology, and ultimately won't accept, adopt, or pay for any technology that they aren't yet ready for, or which doesn't fill a real human need.
The report of the 1999 Credit Suisse First Boston New Economy Forum draws together some very powerful innovation models, into a single synthesized model that can be used to explain how technologies have impacted society and civilization since it began about thirty millennia ago:

Fig 1a
 Figure One: How Fundamental Needs spawn Innovations & Technologies
(Adapted from Credit Suisse First Boston New Economy Forum 1999 Synthesis)

According to this model, innovations like crop cultivation, the printing press, and the harnessing of solar energy, have always arisen in response to an urgent human need -- overcoming the sudden food scarcity after the Ice Age, bringing literacy to the masses, and solving the energy crisis respectively in these three examples. Technologies are applications of these innovations. The intriguing organic-looking ovals for each technology are also from the Credit Suisse Synthesis, which proposes are technologies are best developed using the following process:

Fig.2a
 Figure Two: Development Process for Technologies
(from Credit Suisse First Boston New Economy Forum 1999 Synthesis)

Let's now take a look at this synthesis model in more detail, to test whether it represents the way in which historical innovations have occurred, and then what this might tell us about innovations of the future.

Two: Man's Earliest Innovations: A Brief History of Technology

The first humans to walk on our planet, according to most anthropologists, were not the mighty hunters most of us might picture. In fact we were particularly disadvantaged, lacking both keen senses and a hide adapted to changing climates and weather. As a result, early humans were scavengers, ignominiously surviving off the leftovers of creatures with better innate hunting 'equipment'. In the first scene of 2001: A Space Odyssey, Kubrick & Clarke hypothesize that a carrion bone was the first human tool. Marshall McLuhan explained in his book Understanding Media that this early human was using the bone, this very first tool or technology, as an extension of his hand, giving it strength, reach and durability his hand alone did not have. McLuhan argued that all technologies are extensions of the human body and the human senses, and it is these technologies that have allowed the poor, badly-pelted, sensory-deprived human species to buck Darwin's odds and survive.

So picture our poor shivering proto-human looking among the bones of a wolf's recent meal for new tools beside the greasy bone, and thinking, in true McLuhanesque and 20th century economics terms: 'If the bone as an extension of my hand helps me to compensate for my competitive disadvantage in the hunter-gatherer marketplace, why can I not use other tools similarly? Then, lacking the appropriate scientific training but still intoxicated over his first innovation, he or she comes across a dead wolf and considers the following applications of this technological insight:
  1. If I put the wolf's head on my head, will I gain the wolf's acute senses, wiles and powers? (Not that different from the thinking applied many centuries later by the Ford Motor Company in the naming of cars and design of hood ornaments after various fierce animals)
  2. If I eat the dead wolf, will I gain the wolf's acute senses, wiles and powers? (Many cultures still eat powdered horn and animal genitalia based on this 'logic')
  3. If I strap a live wolf to myself, will the wolf and I become one creature, with both the wolf's senses, wiles and powers and my brilliant and innovative mind?
Of course, the correct answer is (c), which, except for the use of a leash or harness instead of a tight strap, remains one of the most important technologies in our short human history: animal domestication. Interestingly, the development of a non-choking animal harness, and a stirrup for riding larger animals, took centuries, according to a review in the Economist of the last millennium's greatest inventions. What's more, it occurred first in China, possibly enabling their civilization to develop much more quickly than Western civilization, until, for reasons only hinted at in the Economist , China suddenly stopped developing new technologies in the 15th century.

Without animal domestication and crop cultivation, we as a species might well not have survived to come up with newer and more sophisticated innovations like the wheel, paper and the computer.

Three: Six Principles about the Innovation Process

The first humans used precisely the process shown in Figure Two to develop and 'commercialize' the technology applications of the innovations of animal domestication and crop cultivation. It is the same commercialization process taught in business schools today. However, the success of the process is only as good as the idea, the innovation, that lies at its front end. Business schools are actually very good at explaining the recipe, but they, and most educational and business institutions, are absolutely terrible at teaching people how to find the essential new ingredients -- the 'grey matter' at the left side of Figure Two, the ideas & innovations that make the recipe work. The problem isn't a scarcity of good ideas either -- it is the lack of rigour and investment in infrastructure to surface, capture, develop and qualify new ideas prior to commercialization.

Figure Two also recognizes that many innovations and technologies are derived from other innovations and technologies, and often come from applying an idea or a technology from one application domain, or from nature, to an unrelated application domain. The BBC/Discovery program Connections made this point very powerfully, and its author James Burke continues to develop both examples of such non-obvious connections, and exercises to help us learn to discover more -- in essence, to become more innovative. Burke's latest book explains how a problem with the irrigation of Italian gardens led to the invention of the carburetor, for example.

Furthermore, Figure Two acknowledges the importance of the story in the successful commercialization of innovations. It is hard to pick up a business book or attend a business conference these days without being lectured on the importance of story-telling, but the idea is neither new nor complicated: Stories convey the context for the application, they explain how it can be used in the user's or developer's day to day life. Knowledge transfer is an essential precondition to commercialization. The easiest way to transfer knowledge, i.e. to explain or persuade, is to do so in a way that lets the learner internalize what they are hearing i.e. to fit it into their own mental models of how things work. And the simplest way to enable internalization is by telling a story, be it a Utopia or Future State Vision, a parable with a built in lesson, or a simple recounting of processes and events that lets the learner relive the teacher's experience as if it were their own.

From all this we can derive six basic principles about the Innovation Process (again, the names given to them are mine), to add to the two espoused earlier about cultural resistance to innovation:
  1. Need Drives Innovation: Necessity is the mother of invention, and as the fundamental human needs listed in the top row of Figure One above illustrate, the important innovations and technologies of human history have addressed the greatest human needs of their age. Without an urgent human need, a burning platform, a Business Case, there will be no innovation, since the preconditions for it, as John Kotter explains in Leading Change, do not exist. An obvious corollary of this principle is:
  2. Innovation Starts with the Customer: If successful innovations must address an urgent human need, then the front-end of the innovation process should be situated at the point of contact with the humans expressing that need, i.e. the sales and customer service people in businesses, not the R&D laboratory or the marketing department. With some notable exceptions where the need for the innovation was only identified later, innovations coming from R&D tend to be solutions in search of problems, and those coming from Marketing tend to be solutions for which needs need to be artificially created through advertising.
  3. Innovation Drives Technology: The solutions developed by companies' products and services are all technologies that apply one or more innovations.This is equally true of pregnancy test kits, tax preparation software, satellite-and-computer-based learning courses, futures options, automobiles and corn (whether genetically modified or not). So-called 'competitive advantage' comes either from offerings that better satisfy human needs (faster, better, cheaper etc.), or from new technology applications of new innovations that render the old offerings obsolete i.e. 'reinvent' the market. But as much as business would like to turn the model on its head (develop the offering, then use technologies and marketing to create a need for it), real needs like the ones at the top of Figure One cannot be created. They can be recognized, and they can change as more fundamental needs are solved, but they cannot be created. Need drives Innovation and Innovation drives Technology.
  4. Innovations are Interconnected: Innovation is not a mystical creative process, explains Edward de Bono in Serious Creativity. It is a learnable, repeatable process. Great minds and great companies can learn to 'see the connections', provided they don't narrow their scan (across time and across different disciplines of business and thought) too much. Here's a great example of how broad scanning engenders innovation, an example which also shows how many innovations exist in nature awaiting our discovery, if we don't destroy them first:: Scientists have recently discovered that butterfly wings contain no pigment. They are covered by overlapping 'tiles' 50 times thinner than a human hair. Each tile contains multiple layers of cells, separated by air gaps. When the light bounces off the tiles, the layers reflect colors with an iridescent sheen. There is a whole industry of thin-film coatings, whose products are used in everything from spacecraft hulls to anti-counterfeiting devices on paper currency, that may be revolutionized by application of this innovative colouring technology.
  5. Stories Transfer Knowledge: If you want to teach, or if you want to set up a killer database that everyone will contribute to and use, make sure your subject-matter is stories. Distilling stories to 'lessons' destroys the essence of their value by disabling the learner's ability to internalize, digest, and learn from, the contextualized experience of the teacher.
  6. Innovation Requires Discipline & Patience: The strange fish-like organism pictured in Figure Two is the process by which almost all successful ideas are commercialized. It is a journey that, even for most great ideas, is rarely completed. It is essential to have the discipline, patience, and courage to follow this process rigorously.Without such rigour, a great idea can easily be buried by premature skepticism, unscientific criticism, dangerous complacency and fear of risk. The process works.
(Next Tuesday: Part Two: Innovation & Society, and The Structure & Culture of Innovative Organizations (with six additional Innovation Principles to add to the eight above); The Following Tuesday: Part Three: A 15-step Prescription for an Innovative Organization, with some examples.)

THE MOST
IMPORTANT IDEAS OF 2003 - PART ONE


THE MOST
IMPORTANT IDEAS OF 2003 - PART ONE
01/07/2004 01:07 PM
This is the first of five articles in a series that will be published intermittently this month. This article summarizes what I believe were the most important ideas of 2003 in the world of blogs and blogging.  The other articles in the series will propose the most important ideas of the year in:
  • business,
  • politics & economics,
  • arts & science, and
  • the environment.
line

BLOGS & BLOGGING -- THE TEN MOST IMPORTANT IDEAS OF 2003
process
During the year, the blogosphere doubled in size, and began to mature into a true alternative medium for information and connection. My nominations for the most important ideas of the year* in blogs & blogging are:
  1. The Internet is a World of Ends - Doc Searls and David Weinberger finally explained to bloggers and to e-business what the Internet is and how it works. As a result, bloggers (and blogging tool developers) now realize that there will never be 'standards' for blogs, blog censorship, clear rules on what is and isn't appropriate in citing others' work on your blog, standard blog taxonomy and categories, an official definition or list of blogs, unarguable or untamperable rankings of blog popularity, or controls of any kind. It's a jungle out here. There are no rules. The blogosphere, like the Internet, is owned by no one, open to everyone, and made better by each of us. A cornucopia of unrestricted and open innovation. Its value flowers at the ends, and, fellow bloggers, we are the ends.
  2. Blog popularity is subject to Shirky's Power Law - "In systems where many people are free to choose between many options, a small subset of the whole will always get a disproportionate amount of traffic (or attention, or income), by the very act of choosing". It's the old 80/20 rule. The later you are starting to blog, the harder it becomes to find an audience. Not impossible, just harder. There are anomalies: new blogging communities and new 'hot topics' can allow savvy bloggers to quickly galvanize a readership. But if you want to be popular in the blogosphere, it's more important to be first than best.
  3. Blogs have Tipping Points and manifest the Strength of Weak Ties - Ever noticed how hard it is to get your family and close friends ('strong ties') to read your blog? That's because they see no incremental value in doing so. But friends of friends, people two or three degrees removed from your network, do. Weak ties probably got you your job, found your life partner, provoked your most innovative ideas, and sourced most of your blog's readership. And you can exploit these weak ties to push a new idea, find new readers, perhaps even save the world. It's easy: Just Test the credibility of and degree of interest in what you're saying by sending messages to selected mavens (bloggers who incubate new ideas and stick with them until they catch), A-listers (bloggers who already have a huge audience), and connectors (bloggers, like me, who have an audience that crosses diverse communities of interest); focus on a few subjects and address them profoundly and creatively, instead of talking a bit about everything under the sun; and believe: persevere until your message finds its audience.
  4. Blog functionality is a critical component of Social Networking, and Social Networking will transform blogging (and also transform the Internet, the media, the way we communicate, and even the evolution of business) - Social Networking Applications (recently voted Technology of the Year by Business 2.0 magazine) will go beyond just allowing you to publish what's on your mind and browse what's on other people's. They will allow you to map and manage your networks, the communities to which you belong, your strong and weak ties. They will evolve blogging from clumsy, mostly one-way communication to a rich, two-way seamless multi-media communications medium that will allow you to identify and connect simply and powerfully with people you want to know better (for personal, practical or business reasons). Build deep relationships. Collaborate on awesome projects. Find the next president.
  5. Blogs could be the platform for a proxy for each of us as individuals, our electronic filing cabinet and electronic identity - A blog consists of information about you, and knowledge you've accumulated. What if you expanded it to be a repository for all the information about you and all the knowledge you've accumulated, your 'locked' filing cabinet. You control it, you decide what does and doesn't go into it, and who can have a temporary key to what parts of it. Then at work, it could be your proxy, the repository of knowledge that shows your value to your employer and the value you've added to the company. And it could be your resume. At home it could be your medical patient record. Your bookshelf catalogue and refrigerator/pantry inventory and recipe book. Your bio for the dating service. Imagine the applications that could be built on this knowledge. Your intellectual property, under your control. Amazing. Scary.
  6. The abandonment of 80-90% of blogs is a positive phenomenon - Media who just don't 'get it' have pointed to the abandonment of most blogs as an indication they're too technologically complex, or have no broad appeal, no staying power. What this abandonment really represents is a large number of people deciding that writing really isn't that important to them. The focus should instead be on the 10-20% who are still blogging. That's millions, potentially hundreds of millions of people regularly honing their writing skills, getting valuable commentary from readers on their writing and their ideas. Instead of a wasteland of abandoned effort, the blogosphere (along with perhaps IM) could actually be the most important development in written language since the printing press. As newspaper readership plummets and the next generation opts for oral communications over written, the timing of this phenomenon could not be more significant.
  7. Blogging is increasingly a platform for achieving mainstream recognition - Just as the main readers of most business websites are competitors, not customers, the mainstream media are perusing blogs for new ideas and trends. So far they haven't really caught on to how the blogosphere works, so the process is serendipitous, creating brief fame mainly for A-listers who provide alternative viewpoints to stories of the day where no mainstream media pundits are at hand. But the mainstream media and bloggers are both learning how to use each other. Some bloggers have launched books based on their blogs, and some blogging self-promoters now have columns or spots in regular media. Those who think there's no money and fame in blogging are too quick to judge blogs' importance in the information society.
  8. The culture of blogging is evolving faster than the technology - The frustration of bloggers with the tools available to them is palpable. That's not the tool designers' fault: They operate on a shoestring and their 'customers' all want something different. They'll eventually build tools that are both simple and flexible, as both the technology, and the understanding of its use, mature. In the meantime, impatient bloggers are working around the impediments, learning about HTML and CSS themselves. This is World of Ends innovation at work, producing a proliferation of new blog 'products' and hybrids. Group blogs are one example of a blog phenomenon that will only last until more dynamic mechanisms for cross-posting and guest privileging are developed in next generation blogs. The key is to go with the flow. Be part of the evolution or be left behind.
  9. Blogs, like diaries, are a substitute for intimacy - Bloggers (and perhaps all writers) are a million voices howling in the dark. There is an inherent loneliness in writing, and the blogosphere provides an opportunity to make new connections with little risk. You don't need to reveal your identity. You can throw ideas out there that you might not dare voice face-to-face, for fear of being laughed at, or carted away. You can reveal things to 'strangers' that you might not be willing to tell those close to you. You can think out loud. You can test the waters, safely. The only consequence is that when you meet a fellow blogger or reader face-to-face, or even voice-to-voice, it can be psychologically jarring. It's almost as if you've broken the rules.
  10. RSS is blurring the distinction between blogs and other media - RSS, the ability to syndicate your posts and let people subscribe to them, transforms the metaphor of a blog from a diary to a publication. That crosses the main divide that separates it from mainstream media. Although the future of any medium is impossible to predict, I believe RSS has played a pivotal role in forestalling, and perhaps completely subverting, the plan of many of the major print media to start charging money for their on-line editions. I know for a fact that was in the cards as recently as a year ago.
What do you think? Have I missed some important ideas?

* Yes, I know some of these ideas are themselves not new this year. There is nothing new under the sun. But I would argue that the application and implications of these ideas were first manifest some time in 2003
 

A THEORY OF
KNOWLEDGE, AND HOW IT COULD SAVE THE
WORLD


A THEORY OF
KNOWLEDGE, AND HOW IT COULD SAVE THE
WORLD
08/30/2004 05:29 PM
theory of knowledgeDuring my ten years as a Chief Knowledge Officer, I spent a lot of time trying to figure out how people should use knowledge, and to some extent how people learn, but it never occurred to me to develop an overarching 'theory of knowledge' until I decided to write a book called The Cost of Not Knowing. This article summarizes that theory.

This is not a new epistemology. I am disinterested in academic arguments that use language, a clumsy and artificial abstraction, to try to justify theories that to me are needlessly complex, counter-intuitive and of no practical use. For students of philosophy, and I'm sure this will come as no surprise to my regular readers, my theory is consistent with Maurice Merleau-Ponty's phenomenological view of epistemology. For those interested in the philosophical basis for this theory, I would recommend David Abram's Spell of the Sensuous, much of which is devoted to explaining Merleau-Ponty's philosophy. I'm merely interested in its practical implications, in work and in life.

My theory starts with learning. Learning is the process of direct and indirect experience and observation, and knowledge is simply the personal, collected, internalized result of learning. We learn in different ways (fig.1): The best way is through active participation, which engages all our senses in the learning experience. Next best is observation, where we see or hear but where some of our senses are not engaged. The least effective way is second-hand, through communication of reports from someone else. When a squirrel learns, by personal trial and error, how to defeat a baffle on a bird feeder, this is powerful knowledge, well retained and employed. When that squirrel instead watches another squirrel show how to do it, the knowledge is less valuable, less credible. The observing squirrel may not be able to replicate the other squirrel's moves, and the method may not be the best one for the observing squirrel, which may have a different body-weight or dexterity than the demonstrating squirrel's. And if one squirrel merely tells another, unfamiliar squirrel of the presence of food in a bird-feeder 'over there' that can be accessed by navigating around the baffle, that knowledge is even less valuable. The squirrel listening may doubt whether the baffle was or even can be overcome -- perhaps this second-hand report is merely bragging or a ruse on the part of the reporting squirrel.

In human activities, we now get almost all of our knowledge second-hand, through books, newspapers, television and online, and its relative lack of credibility causes us to develop and assign a trust 'rating' to different sources, based on how often, in our experience and that of others we trust, that report has turned out to be accurate or useful. A blogroll is one manifestation of that need to rate the trust-worthiness of second-hand sources of knowledge. Schools, unfortunately, now provide almost all learning second-hand, and it is not surprising that 'field trips' are so loved by students -- an experience to learn something first-hand. It is also not surprising that the most effective and credible form of second-hand report is the story, which conveys knowledge in a way highly analogous to the way we might have experienced it personally.

Why do we learn? The squirrel learns in order to survive -- by direct participation at first in play and then, often by observing its parents, in gathering food, building a nest etc. The squirrel draws as well on instinctive knowledge, which is coded in its DNA as an evolutionary advantage, which 'teaches' it the knowledge of its ancestors, for example to 'freeze' when it senses a predator species, which is often more effective than fleeing predators whose eyesight is attuned to motion, more than shape. That instinctive knowledge also tells it at what point, as the predator approaches, to flee, based on its ancestors' cumulative learnings of that point at which the probability of evasion through flight begins to exceed the probability of non-detection by the predator. Instinctive knowledge doesn't need to be learned, so it doesn't appear on fig.1 above. We're born with it.

In natural systems, where the community, the physical area in which animals spend their entire lives, is small and almost completely 'knowable', we learn only to survive and make a living, and because nature has evolved us, as an adaptive mechanism, to find learning fun (fig.2). In such closed systems, we can get almost all the knowledge we need from direct experience and observation, and from our instincts -- there is little need to rely on second-hand reports as a source of learning. As that physical area that we need to know to survive increases, we can no longer get by with direct experience and observation, so we need to evolve languages to convey more and more knowledge second-hand. Our society becomes inevitably more interdependent, and in addition to survival there are now three more reasons to learn:
  • To be a responsible citizen of that society we need to know as much as possible. Crows have fairly sophisticated and interdependent social structures, with 'travellers' that move back and forth between different crow communities, carrying information about the location of food and predators with them, and they have developed appropriately sophisticated languages to convey that second-hand knowledge. In fact, they have developed 'body' languages and sounds that communicate the location of food to other species (notably wolves and indigenous humans) on which they depend (since their claws are not strong enough to tear flesh and kill, they locate food for other species that can, and then eat the leftovers).
  • To be an intelligent consumer we need to know enough to evaluate our choices. In a society where you don't just eat what you kill and live where your ancestors did, there are often more choices than we can try out through direct personal experience.
  • To understand our purpose we need to learn as much as possible about our physical world and the history of life in it. We have an instinctive desire to understand how and why things are, which serves an evolutionary purpose -- it helps us to survive. As we assimilate more and more knowledge we assemble patterns and theories about how and why things are. These are belief systems (fig. 3). When early man observed how nature automatically corrected population and resource imbalances quickly and painlessly, he began to believe in a higher power. When more recently he invented civilization, a 'man-made' way to live apart from nature, he developed new, anthropocentric belief systems to justify and explain this new 'separate' purpose for living. Belief systems so powerful that they allow us to tolerate, and even celebrate, incredible suffering, and to ignore and disregard our intuitive knowledge, which is inconsistent with these belief systems.
So where does all this get us? Of what practical import is this theory? My prospective book is about the cost of not knowing, and that is the 'so what' of this theory:
  • Because we did not know the degree to which extreme and sustained suffering and outrage perverts the human mind, and the malleability of those minds, we allowed the slaughter of nearly a million innocent civilians in Rwanda in 1994, and of nearly 3000 in the US in 2001.
  • Because we did not know the consequences of reliance on catastrophic agriculture, we allowed millions to die in the Irish potato famine, eighty million more to die of starvation in China during Mao's Great Leap Forward, and the horrendous threats posed today by BSE (Mad Cow), the Asian bird flu, and as-yet-unevolved diseases and pests that prey on massive concentrated quantities of astonishingly homogenous, vulnerable human foods.
  • Because we did not know that nature uses diseases to winnow overcrowding, and that these diseases will always evolve faster than we can prevent or treat them, we allowed half the people of Europe to die in the Plague, and more than one billion to die of Smallpox, and despite 'clues' like AIDS of what is to come, future diseases we do not yet know, we still have not taken drastic steps to reduce human overcrowding on our planet.
  • Because we did not know the impact of our wasteful and thoughtless burning of hydrocarbons and forests on our planet's climate, we now face cataclysmic global warming and the paradoxical early triggering of the next ice age.
Not knowing led directly to the loss of biodiversity and much of the carrying capacity of our Earth, the demise of Enron and its auditors, the Great Depression, the dot com bust, the atrocities of Stalin, and the Great Extinctions that regularly obliterate much of life on our planet. And because we still don't know these things for sure, we allow ourselves to hesitate, to do nothing, to hope these problems will magically go away, to allow the conditions that almost certainly gave rise to these and other disasters to continue, to in fact continue to get worse.

I had dinner last evening with some of our neighbours, and we were talking about some of these immense problems, and one of my neighbours, a student of history, said that no problem in history has ever been solved until it got so bad for so many that there was a spontaneous revolution. What would it take, he asked, before these problems -- overpopulation, famine, oppression, violence, disease, resource scarcity, pollution, war, suffering, cruelty, misery -- got bad enough that people would rise up and demand immediate resolution?

I think the massive unrest and strife we see everywhere in the world indicates that we have already passed that point. However, in order to have a revolution there must be (a) consensus on the need for change, (b) consensus on the change that is needed, and (c) a simple process to bring about that change. Historically, the solution has been political -- to oust, violently if necessary, an identifiable oppressor, the cause of the problem, and replace him (or them) with new leaders committed to the consensus solution. And although billions have shown that they see Bush's corporatist imperialism, and the oligopolists' 'free' trade and globalization, to be causes of some of the major problems we face, once we get rid of these scourges, most of the biggest problems will remain. These more intractable problems have no identifiable enemy and, as yet, no consensus solution. They are systemic problems that can only be changed by a radical change to our entire global economic and political systems. And changes to these massive, entrenched and leaderless systems have historically almost never come about by political means, but rather by introduction of disruptive technology innovations that undermine the existing system, as the agricultural and scientific and industrial revolutions did. It is tempting to believe that scientists, not collective human energy and collaboration, are the only hope we have for saving us from ourselves, of rescuing us from our colossal ignorance.

What is the cost of not knowing when, even if we could communicate enough knowledge to achieve global consensus on the need for change and the change that is needed, there is still no simple process to bring about that change? If we were to magically and suddenly be able to bring knowledge to bear that would persuade the vast majority of people on the planet that unless we quickly reduce human population below one billion and reduce each human ecological footprint to no more than one eighth of the current Western footprint, would that be enough to precipitate a combination of voluntary abstinence, intense social pressures, and (over the objections of the very powerful elite) laws and taxes and sanctions, to ensure that these targets were met? We did bring about the end of slavery this way, and the end of the Vietnam War, and in much of the world women's suffrage. Is the intractability of our greatest problems really the lack of a simple, known solution, or is it rather the lack of consensus on the problem, and of its severity and urgency and what needs to be done to find a solution? -- The cost of not knowing.

Until the reactionary cult of leadership took over business thinking a few short years ago, there was a consensus that the best way to run a business was to agree on and articulate the business' objectives, get each employee to define their role in achieving those objectives, remove the obstacles that prevented them from fulfilling those roles effectively, and otherwise stay out of the way and trust the Wisdom of Crowds to produce better results than the arrogance of a few. Could the same principle, applied to the world's most challenging and threatening problems, work in society as a whole? And if not, why not?

It is the examples of slavery and the 60s peace movement and women's suffrage that have caused me, insufferable optimist that I am, to think that there is hope. The solution of reducing human population by 90% and ecological footprint by 10% (in the third world) to 90% (in the West) is daunting, but it's also a simple, clear, measurable objective. And if we have six billion people working on it, convinced that this is what must be done to save the world, there's no reason why it shouldn't be achievable. Women choose not to have babies if they know pregnancy would put their lives in danger, why wouldn't they choose likewise if they knew it put their world in danger? Would knowledgeable people agree to participate in an annual lottery for the right to have a baby, and live with the results, as they now compromise so many of their 'rights' for the greater good? Would they agree to a 100% tax on all wealth beyond sustainable consumption levels, to be distributed to the poor? Would they shut down permanently businesses that knowingly damage the environment? Would they abandon urban sprawl and big centralized governments in favour of self-managed, self-selected, self-sufficient communities if it could be shown that these are more socially and environmentally responsive, and responsible, political units? Would they wrench power, by citizen and consumer action, from unrepentant corporatists who refused to give up their excessive wealth and influence?

It is hard to give up old paradigms. I know a lot of people that see the salvation of the world in global government, to which all states will cede authority. I see no reason to believe that bigger more powerful governments, which largely got us into this mess, and which are more removed from the people they supposedly represent, would do anything but make the problems worse.

But as the Internet has shown, the real power in any system remains at the ends: The front lines, the communities, where people learn by direct experience what works and what does not, what makes sense and what does not. It is as individuals and as members of small communities that we define ourselves and establish our belief systems and commit ourselves to action and to change. As citizens and consumers and members of communities, if we only knew, we could accomplish what needs to be done.

It is time for a bloodless coup, the taking back of power and authority from central corporatist political and economic institutions and its reinstatement in local communities and in individuals. To bring it about, we need only accomplish these four daunting tasks:
  1. We need to communicate to everyone on the planet, one person at a time, that there is a better way to live: happier, healthier, safer, more egalitarian, more harmonious, more responsible, and sustainable for future generations. We need to tell everyone a new story of our planet's destiny.
  2. We need to achieve, by a great deal of open conversation, discussion, and sharing of knowledge, a huge consensus that there are two root causes underlying all the problems we face today and preventing us from achieving that better way to live: Overpopulation and overconsumption, and to set and agree upon deadlines and targets for solving these two problems. Just as in past we agreed that slavery and imperialism and suppression of women were our global enemies, we need to agree that overpopulation and overconsumption are our global enemies, a threat to everything we believe in and a threat to our future. With the right mix of empirical and intuitive knowledge, we can achieve this agreement.
  3. We need to organize six billion people to use their collective wisdom to tell us how to meet these deadlines and targets, and then free them to work in their communities to make it happen.
  4. We need to help each other clear away obstacles to success. That means a lot of humanitarian and peacemaking assistance, helping to build new infrastructure that will work in the new community-based world, redistributing resources from the rich to the poor, and disarming those that will try to establish new wealth and power hierarchies.
So maybe knowledge is power after all. About two centuries ago some new stories arose that were so compelling that they became the world's dominant religions, the basis for everything the vast majority of people on our planet believed, and still believe today. Those stories spread person to person, by word of mouth, before the printing press accelerated their influence. At that time the people of our planet were struggling with the new problems of civilization, like famine, disease, poverty, addiction and violence, and they were desperate for new knowledge, a new story, something to give them faith, purpose and direction. Today we face much greater problems on a much greater scale, but we also have powerful new resources for spreading knowledge, for telling a new story. We also have a much better sense of what the root causes of, and solutions to,  our problems are, and knowledge offers the most potent, perhaps the only, means to achieve global consensus and global mobilization to solve these problems.

The cost of not knowing is the end of our world. It's too great a cost to pay, and the answer, if we use the power of knowledge, is within our collective reach.

WHY DOES
SMALL BUSINESS VOTE CONSERVATIVE?


WHY DOES
SMALL BUSINESS VOTE CONSERVATIVE?
06/18/2004 01:09 PM
no left turnTime for another of life's imponderables. Both in Canada and the US, family farmers and small business people have, in recent years, consistently voted conservative, and show every intention of doing so again this year. This makes absolutely no sense: Most farm states and provinces are net recipients of government largesse (i.e. they receive in equalization payments and services more than they pay for, subsidized by the more urban and more liberal states and provinces). And even though in the past 20 years conservative governments have spent more than liberal governments, that money has largely gone to tax cuts for the very rich and defense spending, creating huge deficits that small farmers and small business people have to repay in taxes, and receive almost no benefit from.

I talked to a few local farmers and small business people to try to find out why they vote conservative. This small sample may not be representative, but what they told me was:
  • They perceive liberal governments to be based in, and focused on, the big cities. Even in the suburbs this anti-urban feeling is strong, and translates into an anti-liberal (rather than pro-conservative) vote.
  • They are very proud people, who like to think they are independent and don't need government help. So a liberal saying he's going to provide more assistance for small farmers and small businesspeople might actually be insulting them rather than wooing them. To those that have never lived through a depression (or learned its lessons), government handouts "encourage laziness". Small business still buys the 'free market' myth, whereas big business knows it's a myth and perpetrate it strictly as a power lever.
  • They really have no idea how government works, where the money goes, how they benefit from it, or how bigger corporations benefit much more than they do due to various government subsidies. The concept that tax cuts = service cuts, and that big corporations are at least as inefficient as big government, is lost on these guys. They don't understand that it's they who have to pay for that inefficiency, in inflated consumer prices and in taxes for big corporation handouts.
  • Quite aside from economics, they are socially conservative, as Lakoff defines the term. Homosexuality frightens them, liberated women frighten them, immigrants frighten them, government frightens them. They are terrified by crime (and, by extension, 'terrorism') and see it as a sign of moral decay, in black and white terms. They know in their hearts that you can't turn back the clock, but emotionally they want to, and that nostalgia and fear is a powerful weapon that Republicans and Conservatives are using to their advantage. Many people vote with their hearts, not with their heads, a lesson most liberals still haven't learned.
Yesterday the US House of Representatives passed a Republican bill that would give $140 billion in tax breaks to "businesspeople and farmers". Who benefits? "Companies with foreign corporate profits, timber companies, oil & gas drillers, movie studios, wine distributors, manufacturers of bows and arrows, and tobacco farmers". The rest of us, including small farmers and small businesspeople, will foot the bill. But I'll bet that if small farmers and small businesspeople are even aware of the bill, they won't be outraged and might even be more inclined to vote Republican because "it's pro-business". And the Democrats, whose Southern flank supported the bill because of the tobacco subsidy, are really in no position to shout foul. In a country with only two parties both feeding at the same trough, the rich & powerful win and everyone else loses.

In Canada, which has five parties to choose from, the 'first past the post' electoral system undoes the benefits of party pluralism. With the three small parties all socially liberal, Canadian liberals are forced to 'vote strategically', which means voting for the Liberal Party instead of their real choice, the NDP or the Green Party, to prevent the 30% of Canadian conservatives, who have only one voting choice, from stealing the election. We'll find out in ten days whether they did so or not.

Alas, both the US Republican and the Canadian Conservative parties are consistently and heavily propped up by small farmers and small businesspeople. Without that support, these parties would be history. It doesn't make any sense, but it's the reality that both right-wing parties are counting on for election success this year. It's a brilliant con.

RED
HERRING'S TOP TEN TECH TRENDS FOR
2005


RED
HERRING'S TOP TEN TECH TRENDS FOR
2005
12/26/2004 02:31 PM
InnFig2a
Red Herring has published its list of the top ten technology trends to watch for 2005:
  1. Moore's Law yields to innovation: The long history of processor speed doubling every 18 months without changing price looks to be coming to an end, not because it can't be sustained, but because other innovations, like dual cores, can accomplish the same ends without having to deal with the growing problem of overheating that fast processors must contend with.
  2. VoIP makes distance irrelevant and increases the functionality of telephony: Although carrying sound over the Internet is most famous for killing phone companies that charge outrageous long-distance rates, and making all telephony flat-rate, it's also increasing the traditional PBX phone system's functionality, allowing people to dial others by clicking on their name instead of having to look up numbers, and providing 'presence awareness' (telling you before you 'dial' whether the person is available for your 'call').
  3. Explosion of authentication and automatic identification systems: Increased need for security and the cost of maintaining password lists is driving this change, but authentication and identification systems, if they can walk the line between convenience and breech of privacy, could also simplify and streamline the process by which we get permissioned for almost everything, allowing us to access both physical and intellectual property without jumping through hoops.
  4. Commercial gene therapy breakthroughs: RNA-interference therapies could soon be used to suppress messenger genes that cause diseases from AIDS to diabetes. But while the technical problems in making such therapies seem to be solved, the anti-innovation US patent laws remain a huge stumbling block, and patients may have to wait while greedy corporations sue each other to death or patent law reform enters the 21st century before the therapies can be brought to market.
  5. Micro fuel cells' last change to prove themselves real: Small fuel cells that recharge or even power small portable electronic devices off-the-grid have been promised for years, but technical and performance problems have delayed their coming to market. Next year may see the first few commercial releases, though they will be unfriendly to the environment (another 'disposable', and in need of constant refilling), and initially very expensive (as much as a dollar per hour's worth of fuel).
  6. Desktop search and desktop management heats up: Software vendors are finally realizing that the up-to-30% of people's work-time spent 'looking for information' is often spent looking on users' own hard drives, not on the Internet and Intranets. Google Desktop arrived with a splash this year, and many more desktop search tools are coming. But will vendors realize that search is just the tip of the Personal Content Management iceberg?
  7. Medical equipment comes 'of age': Baby boomers are fueling the demand for new medical equipment that offers therapy for patients without the use of drugs (expensive, invasive, prone to side-effects, and slow-to-market) or hands-on treatment (even more expensive, and temporary). But while self-administered treatment is exploding, baby boomers are even more enthused with self-diagnosis, doing their own on-line research and using new diagnostic kits to avoid the doctor's office entirely.
  8. Web services allow small companies to grow up fast: New web service companies are providing, in small, affordable packages, the capabilities that big corporations developed in-house or bought from hugely expensive systems integrators and ERP vendors.
  9. Asia and Europe extend their wireless lead over North America: Where 3G technologies dominate in Asian and European markets, North Americans still use their phones for voice calls and go online using cables or phone lines. Only 28% of Americans own laptops or cell phones with wireless data capability, and only a little over half of them have used that capability. The digital divide grows, on many fronts.
  10. PC/TV convergence and the battle for the living-room: The much-ballyhooed convergence of the PC and the TV, and promised ubiquity of 'smart' digital appliances everywhere hasn't really happened. Why? Because for most of us, it doesn't meet a need. Too many tech vendors are overly infatuated with their own technologies, and have no appreciation of the average consumer whose main consumer electronics purchases remain the traditional 'dumb' TV and telephone. 'Smart' devices will only succeed when the companies that make them smarten up and understand the mainstream customer and his/her needs and low tolerance for complexity.
I confess this list didn't exactly blow me away with the ingenuity of technology. What's missing from the list? I'm working on my own lists of Most Important Ideas of 2004 (in each of three areas: Blogs & Blogging, Business, and Politics & Economics), and I can use some help -- this year hasn't exactly been the promised banner year for innovation.

The innovation process at the top of this post is from Credit Suisse First Boston and is explained in more detail in my innovation paper.

THE TEN MOST
UNDER-REPORTED HUMANITARIAN EVENTS OF
2003


THE TEN MOST
UNDER-REPORTED HUMANITARIAN EVENTS OF
2003
02/10/2004 02:48 AM
map
Médecins Sans Frontières (Doctors Without Borders) recently released its list of the ten most under-reported humanitarian events of 2003. The map above shows which countries these events occurred in. Although the MSF site is temporarily down, you can read the complete details of these stories here. The top 10 stories are:

  1. Tens of thousands seek refuge in Chad from wars in Sudan and Central African Republic
  2. Ongoing oppression of civilians, war and dislocation in Chechnya
  3. Tenth year of civil war in Burundi lowers life expectancy to 40, causes massive dislocation
  4. Three million displaced in Columbia, infrastructure destroyed, violence & disease rampant, 'drug war' ruins economy
  5. Daily terror and disease in Eastern Democratic Republic of Congo pushes 20-year death toll past three million
  6. Annual death toll from malaria in sub-Saharan Africa reaches two million because $1 treatment is too expensive
  7. Twelve years of violence, displacement, flooding and drought make Somalia the world's most destitute country
  8. Millions of refugees fleeing starvation and terror in North Korea struggle in fear and deprivation in hostile China
  9. 'Free' trade agreements deprive millions of AIDS victims in Southern Africa and elsewhere of affordable treatment
  10. War, displacement and lack of medical care produces massive malnutrition in Ivory Coast and Liberia

Why aren't the media covering these stories? None of them is physically close to the West. None of them involves countries with resources of strategic importance to the West. Almost all of them are ongoing, so there is nothing 'new' to report each day. None of the people in these countries has resorted to terrorist attacks against the West to bring attention to our indifference to their plight. And all of them are intractible problems, and therefore issues that those of us in the West would rather not know about.

CANADA HEADS
INTO POLITICAL CHAOS


CANADA HEADS
INTO POLITICAL CHAOS
06/13/2004 10:15 AM
food pyramid
T
wo weeks ago I reported on the upcoming June 28 Canadian election, and predicted that there would be a Liberal minority government, with the NDP holding the balance of power. Since then, groupthink has taken hold, and the anger that many Canadians feel about the incompetence of the federal Liberals to detect either wasteful spending or the 'sponsorship' fraud by some government workers, plus the anger of many Ontarians about the new Provincial Liberal government's reneging on promises to avoid tax increases, has led another 8% of Canadians to vow not to re-elect them. This 8% swing has been predominantly older men in Ontario, who seem unwilling to believe that the Conservatives are as right-wing as Liberal Prime Minister Martin has portrayed them, and younger people, whose support for the Green Party has significantly increased.

The province-by-province projections now stand as follows -- 155 of the 308 seats are needed for a majority:


Liberal
Conservative
NDP
Green
Bloc Québecois
West - 95 seats
27 (28%)
55 (40%)
13 (22%)
0 (10%)

Ontario - 106
48 (35%)
51 (38%)
7 (21%)
0 (6%)

Québec - 75
15 (30%)
0 (10%)
0 (8%)
0 (2%)
60 (50%)
Atlantic - 32
17 (36%)
11 (32%)
4 (26%)
0 (6%)

Total - 308 seats
107 (32%)
117 (33%)
24 (18%)
0 (6%)
60 (11%)

Next week we'll hear the all-important leader debates, but they are likely to change nothing. The Conservatives are muzzling their own right-wing extremists, who are virulently anti-abortion, gay-hating, anti-gun control, anti-immigation, pro closer ties with the US, anti-Kyoto accord, and militaristic (Stephen Harper, the new Conservative leader and former head of a Western separatist party, wanted Canada in the Iraq war). The Conservative strategists are determined to portray Harper as a moderate, despite the fact that he is on record as having taken right-wing positions on many social, economic and environmental position. If this sounds a lot like Dubya, and the spin doctor white-washing of his extremism reminds you of 'compassionate conservatism' in 2000, it should, because the tactics are the same -- say anything to get elected, and then trot out the real agenda of the people who paid for the campaign.

But it's even more frightening than that. Small-c conservatives make up only 30% of Canadians, and the capital-c Conservatives are already above that point, with some of their voters coming from angry liberals. But if the figures above don't change, the Conservatives will get 38% of the seats with 33% of the vote. And the Bloc Québecois, the Québec separatist party that runs candidates only in that province, will get 19% of the seats with only 11% of the vote. Add them together and you get a distortion almost identical to what happened in the US in 2000, where Dubya 'won' with only 46% of the popular vote. If the Conservatives and Bloc combine their seats in a strange-bedfellows anti-federalist coalition, they'll have 57% of the seats with only 44% of the votes, while liberal-centrist parties will have only 43% of the seats, even though they will have received 56% of the votes. There is no other coalition that would have enough seats to form a government.

Problem is, this coalition won't hold for more than a few months. The Bloc is a left-wing, Francophone party, liberal on all social, economic and environmental issues. The Conservatives have diametrically-opposed views on every issue but one: their dislike of federalism. The cost of Bloc support would be to grant Québec limited sovereignty, kind of 'independence light'. The very idea of this is repugnant to core Western Conservatives. And the Bloc has already said that it would not support any Conservative government that tried to recriminalize abortion, and has made it clear that it would not tolerate abandoning Canada's support for the Kyoto Accord, or anti-gay laws, both of which are bedrock principles of the Western Conservatives. And Ontario Conservatives would quickly cross the floor to the Liberals to save their political skin if the Bush-style right-wing social agenda of the Western Conservatives was trotted out.

The role of the media in the final two weeks of the campaign will be interesting. Conservative media are likely to present Harper as the 'heir-apparent', the surprise winner and a fresh new face for Canada. Liberal media will be torn over whether to simply relate the campaign stories as they are spun out by the parties, or to go behind the scenes and surface what Harper has said, in writing, in past, on many issues he is now trying to paint himself as moderate on. The current Liberal campaign has attempted to do just that, but it has backfired, being portrayed as negative 'US-style' electioneering, sour grapes or desperation politics, so the liberal media could be subject to similar admonishments if they get proccupied with the 'secret agenda' of the Conservatives. But media being what they are, expect Harper, the new frontrunner, to face increasing heat over unanswered questions from his decidedly non-moderate past. Not to mention some of his decidedly wacko neophyte candidates.

So what do I think will happen? The Conservatives will win a small plurality, and have to either form a coalition with, or try to manage with the tacit support of, the Bloc Québecois. Paul Martin will resign right after the election, and the Liberals will choose a new leader not tainted by the recent scandals. The Conservatives will start to self-destruct right after the election, with hard-line right-wingers expelled or resigning, and moderates crossing the floor to the Liberals, especially after it selects a new leader. The new government will last 3-6 months, accomplish nothing, and fall when the Bloc Québecois withdraws its support. Then we'll have another election, and perhaps even a third, until the 70% of Canadians with moderate-to-liberal social and political views get a government they can live with.

Ontario and Québec have 60% of Canada's population, and no party has ever successfully governed the country without healthy support from both provinces. Stephen Harper is on record as opposing bilingualism, although he is now waffling on what his precise position on this is, which makes him unelectable in Québec. And his previously stated positions on many other issues will, if they become widely known, make him unelectable anywhere. It's going to be messy, and stay that way for quite awhile. And if the Martin Liberals hadn't been so politically stupid, it could all have been avoided.

Cartoon by Tom Cheney -- buy his stuff at Cartoon Bank.

DEALING WITH
GRIEF: UNPROFESSIONAL ADVICE


DEALING WITH
GRIEF: UNPROFESSIONAL ADVICE
06/03/2004 05:25 AM
depression
I've written twice before about suicide, and a new 'advice column' in Salon.com has provoked me to write about it again. The gist of my earlier articles:
  1.  Depression is a 'natural' consequence of stress, and, as the illustration above shows, it is somewhat self-reinforcing: our DNA programs us, in situations of intense or chronic stress, to flight or flee, and if neither of those works, to shut down, withdraw, give up -- and suicide is one manifestation of shutting down and giving up;
  2. If you haven't lived with the Noonday Demon, you can't possibly know what it's like, and you can't possibly know how it can lead someone to take their own life; and
  3. Moral judgement of those who commit suicide is repugnant -- no one has the right to tell another human being that their personal decision to terminate their own life is 'cowardly', 'irresponsible', 'lazy', "petulant', 'immature', 'self-pitying' 'self-indulgent', 'murderous', or 'cynical and cruel'. To call someone who commits suicide a 'self-murderer' is indistinguishable from and as morally reprehensible and outrageous as calling a woman who terminates an unwanted pregnancy a 'baby murderer'.
So you will probably not be surprised to learn that I was horrified to hear Salon 'advice columnist' Cary Tennis encourage a survivor of a friend's suicide to hate and blame the one who took his own anguished life. Hate-mongering offends me at the best of times, and to see it espoused against those suffering a dreadful and incapacitating illness is disturbing. Here are two especially offensive excerpts:

Sentimentalizing suicide only encourages others who, weak-minded, pained, lacking the ability to see how foolish and wrong it is, might succeed all too well in their feeble attempts.

When they go by suicide, they leave us in an insult of dust.

What fucking gall, Mr. Tennis -- and such cruel and inflammatory language. Those who commit suicide are not weak-minded, and if this 'advice columnist' had the faintest inkling what it is like to live with suicidal depression he would know better. And who the hell does he think he is to judge the actions of someone he has never met as 'foolish and wrong'?

Mr. Tennis should also know that suicide is almost never an 'insult' to anyone. It is an act of desperation, usually after years of unimaginable suffering, to escape a living hell that the victim -- yes, victim -- can no longer bear. It usually has nothing to do with anyone else, so the last thing it is is an insult to others.

To counsel people, especially people in pain after an unexpected and shocking loss, to hate and blame the deceased is an affront to human dignity, an abuse of trust, and an offense to the memory of someone who was a victim, not a 'murderer'.

There is a perverse character flaw in some people to always assuage grief by transferring it to anger and blame. Grief is internal, and it can eat you alive. Anger and blame are externally focused. They are much easier emotions to handle. And in some cases -- like rechanneling the grief over 9/11 into anger at Osama bin Ladin -- such transferance is quite rational. But although the exploitative 'vengeance' religions would have you believe otherwise, when people suffer and die there is often no one to blame, no one to get angry at. And reaching closure, like dealing with grief, is an internal process. It is about personally coming to grips with loss, with the realization that the toxic 'what might have been' is irrelevant, a fiction, closed. It is a slow, painful healing process. And it is a process best undertaken honestly. Using some cheap trick like transferring the pain to anger and blame of a phony straw man merely perverts and delays the process, and stirs up inappropriate emotions that can only confuse and inflame, not heal.

Some advice, we're better off without.

Grok Description matches for ACTIVE SALON BLOGS LIST UPDATED
GrokA matches for ACTIVE SALON BLOGS LIST UPDATED

No Fun for Carnival


No Fun for Carnival 02/17/2004 11:49 AM
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Professor Bainbridge

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EGO: CARNIVAL OF THE VANITIES 101 08/27/2004 01:41 PM
back to school for us at the Carnival .. 101st

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Carnival of the Capitalists is here 07/12/2004 03:53 PM

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Carnival Cruises On


Carnival Cruises On 06/17/2004 03:08 PM
The world's largest cruise line reports record second-quarter earnings.

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Carnival of Freaks 06/02/2004 11:52 AM
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CR: Carnival of the Capitalist


CR: Carnival of the Capitalist 04/13/2004 04:55 AM
Carnival of the Capitalists is up .. The Chicago Report

chicagoreport.net/capitalist.php
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Carnival crowds likely to top 1m


Carnival crowds likely to top 1m 08/30/2004 06:38 AM
Police predict a million people will attend the Notting Hill Carnival by the end of the Bank Holiday weekend.

"Carnival of the Vanities,"


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Carnival Time for Rio


Carnival Time for Rio 03/23/2005 03:49 PM
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CARNIVAL OF THE CAPITALISTS


CARNIVAL OF THE CAPITALISTS 11/03/2003 06:39 AM
Check it out .. unite .. CotC

robertprather.us/archives/005938.php
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"Carnival Of The Capitalists #4"


"Carnival Of The Capitalists #4" 11/04/2003 04:10 AM

THE CARNIVAL OF THE VANITIES


THE CARNIVAL OF THE VANITIES 11/06/2003 04:06 AM
Vote Carnival In 2003! .. Wizbang

wizbangblog.com/archives/001076.php
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Carnival of the Vanities


Carnival of the Vanities 11/12/2003 06:48 PM
Hoya Saxa Carnival! .. Dead Ends .. 60th

deadends.net/archives/000205.html
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"Carnival of the Vanities is up."


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enrevanche: Carnival of the Cats #55


enrevanche: Carnival of the Cats #55 04/11/2005 05:58 AM
Carnival of the Cats #55 (at enrevanche)

enrevanche.blogspot.com/2005/04/carnival-of-cats-55.html
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Sun 'to attract carnival crowds'


Sun 'to attract carnival crowds' 08/30/2004 03:14 AM
Bank Holiday sunshine is expected to draw in the crowds for the grand finale of the 40th Notting Hill Carnival.

The Waterglass: Carnival of the Cats #6


The Waterglass: Carnival of the Cats #6 04/26/2004 06:50 PM
Carnival of the Cats #6 .. at The Waterglass

thewaterglass.net/archives/000576.html
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"Carnival of the Capitalists over at
Venturpreneur"


"Carnival of the Capitalists over at
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