ACTIVE SALON BLOGS LIST UPDATED"> ACTIVE SALON BLOGS LIST UPDATED">
ACTIVE SALON BLOGS LIST UPDATEDACTIVE SALON
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I've updated the Dire
ctory
of Active Salon Blogs. Please send
me details on any missing and new Salon Blogs, and errors in the
Directory. I promise to post any updates I receive at
least once a week.There are now 159 active (updated in the last month, or officially on vacation but returning) Salon Blogs. Comings & Goings this past month:
Some stats for this past month:
P.S. I've also updated my Tables of Contents (see top left of my blog). Since Google has, for some reason, stopped crawling How to Save the World, Google is no longer a reliable way to find things in my archives. I'm going to test some other search engines and change my search bar accordingly. |
I have just updated
the full Dire
ctory
of Active Salon Blogs. You can download it in Excel format by
clicking on the link at the top of the right sidebar just below my
e-mail link. It contains current information on the owner and subject
of each blog, plus current sortable data on hits/month and
inbound blog counts. Please send
me details of any missing and new Salon Blogs, and any errors in the
Directory. I promise to post any updates I receive to the Directory
spreadsheet regularly. Here are the summary statistics for the last
month:
Schnauzer Logic
#3435
If I've missed your Salon Blog, or if you know of any active (posted
within the last month) active Salon Blogs not in the directory, please
let me know.
There's just one day left to find the missing Easter eggs (see post
below), and a few of them are hidden in the above newbie blogs.Connecting the Dots 3437 Vanitas Personae 3446 Cassandra Predicts 3456 Two Fawn's American Indian Movement Pages 3467 Mindboggling Adventure Tales 3488 Bartholomew's Notes on Religion 3494 Saunter & Repose 3517 Avon Calling 3522 Bill Penrose's Radio Weblog 3530 The Cassandra Frost Collection 3531 Lumberg Boinked Her 3552 Screwing the Pooch 3557 Poli Sigh 3566 The Outer Edge 3573 Matriarch 3577 Oh My Stars 3580 The Poche 3591 Bob Rich's Weblog 3592 Douglas Moran's Radio Weblog 3597 XXX Rated Realist 3602 Rich Whiteley's Radio Weblog 3605 Manhattan Waiter 3612 The Grace Pages 3622 Lucy 3627 Vietnam Moving Wall in Worland WY 3628 Ashent TwentyThree's Radio Weblog 3632 What's in Scott's Head 3635 Monkey Labs 3637 Carnival Knowledge 3641 Infidelia 3744 1.21 Giggawats 3746 Docta Puella 3751 Enough 3752 Steve Simard's Radio Weblog 3753 Heart Attack Diaries 3757 |
I have just updated the
full Dire
ctory of Active Salon Blogs.
You can download it in Excel format by clicking on the link at the top
of the right sidebar just below my e-mail link. It contains current
information on the owner and subject of each blog, plus current
sortable data on hits/month and inbound blog counts. Please send
me details of any missing and new Salon Blogs, and any errors in the
Directory. I promise to post any updates I receive to the Directory
spreadsheet regularly. Here are the summary statistics for the last
month:
Insights from Today's
Gospel (#3342)
Boomer Mom / Suburban Malaise (#3343) Tales of a Stone Pilgrim (#3346) Reading A1 (#3364) Fortinbras Radio Weblog (#3368) The Fix-It Chicks (#3378) What Would Dick Think (#3379) Reggie E. Scott's Radio Weblog (#3388) I Cover the Blackboard (#3398) The Irregulars Blog (#3403) Post-Coital with a Modern Primitive (#3409) The Adventures of Sophie's Dildo (#3411) If I've missed your Salon Blog, or if you know of any active (posted within the last month) active Salon Blogs not in the directory, please let me know. |
Here's
a silly publicity stunt I dreamed up to motivate people to check out
more of the wonderful Salon Blogs. Last night I 'hid' 10 eggs, like
the
one at left, one in each of 10 selected Salon Bloggers' comments
threads. They are numbered 1 to 10
inclusively. The posts in which they are 'hidden' are no more
than one week old (April 2 or more recent). Your challenge is to be
the
first to find them.
When
you do,
come back here and 'claim' the easter egg by posting, in the comments
thread below, which Salon
Blog you found it in, and its number.
Then, when you've claimed it, it's your job to hide another egg, in another Salon Blog comment thread (remember -- no going back further than April 2 or it gets too hard). Here's how you do it:
Happy Easter! <img
src="http://blogs.salon.com/0002007/images/egg.gif"> xx
Theoretically, we could end up with an egg in the comments of every
active Salon Blog. Remember, to claim the egg you have to be the first
one to do so in the comments thread
below -- if you e-mailed me about it or commented on it
elsewhere it doesn't count.where xx is the number ten greater than the egg you found, e.g. if you found egg 7 then the egg you hide would be 17. This is just for fun -- no prizes, except the discovery of some great, and underappreciated, blogs. The hunt ends Easter Sunday. Happy Easter, everyone. |
![]() As you may know, I've been maintaining (manually) detailed tables of contents of my blog posts (one per blog 'category') since I started. They're a bit clumsy, but they get a fair bit of traffic so I know people are using them. Right now they exist as six 'stories' and I thought it might be interesting to try to put them together into a single, interactive index. I'm competent in neither HTML nor Radio's 'outlining' function (I confess I don't even know how to use anchors properly -- the twisties below and the links in the graphic above don't work, and links below should really take you to the specific subcategory within the table of contents), so I can't make it pretty or functional, but you can get the idea of how it might work: BLOGS
& BLOGGING: BUSINESSSocial
Networking
Blogs in Business Knowledge Management & Learning Innovation Entrepreneurship New Collaborative Enterprise Advice for Knowledge Workers ARTS
& SCIENCESLiterature, Language, Communication
Stories and Narrative The Arts Sciences & Social Sciences Technology Miscellaneous Posts ENVIRONMENTAL
PHILOSOPHYHow to Save the World
New Collaborative Enterprise Other Environmental Articles Overpopulation Animal Rights Activism Environmental & Social Economics & Law Stories and Narrative Other Philosophical Articles POLITICS
& ECONOMICSLiberty,
Democracy and the World
The Bush Regime & US Politics Globalization, Corporatism, Free Trade Governance & the Political Process Economics Environmental & Social Economics & Law The Education System Canadian Politics Iraq & the Mideast CREATIVE
WORKSMy six categories have a total of 40 subcategories, of which five (Blogs in Business, Technology, Stories & Narrative, New Collaborative Enterprise, and Environmental & Social Economics & Law) overlap categories and hence appear under two categories each. The ten most popular subcategories (most linked, and most commented-on) are shown in bold. This taxonomy is essentially the same one I use for my filing cabinet tabs and for my My Documents subfolders, except that they omit the 'housekeeping' type tabs and subfolders that house my background papers, messages and private and personal records. I am not offering this as any kind of framework for a 'universal' taxonomy. In fact, I've been adamant that any personal content management system needs to allow us to index our documents and messages any way we want, our way, at whatever level of granularity works best for each individual. Universal taxonomies just don't work. But if we think of a blog as the 'public area' of our personal content, the shareable part of our personal 'filing cabinet', I thought it might make an interesting case study in how we might best 'present' each individual's publicly-available 'stuff' for effective browsing by others. I see the blog, and at a broader level the 'tabs' of our personal content management system, our 'filing cabinet', as nothing more than 'addresses' or destinations to send content to. So although Microsoft would have us believe that 'saving' a document or message, 'sending' a document or message to someone else, and 'publishing' a document or message to a blog or website, are three fundamentally different functions and applications, I see them as conceptually indistinguishable -- they're all actions that move content from one specific space to another. That's why I have proposed a single, intuitive Workspace Manipulation and Document Annotation tool to replace virtually every application users have on their PCs today, a tool that would finally make PCs accessible to the billions of technologically challenged among us. But I digress... I can envision the Interactive Blog Table of Contents working in one of two ways:
Ultimately, I can see the development of an invisible (to the user) 'metadata layer', which would take our preferred organization of our personal stuff and translate it into some universal standard, and then as needed into each reader's personal organization of his/her content, so that for example if Jon Husband wants to browse my publicly permissioned content, he won't see it organized as I have, above, but will instead see it automatically reorganized and relabelled using his personal taxonomy and nomenclature. I believe this 'metadata' layer development will be one of the most interesting and important technology challenges of this century. In the meantime, if there's sufficient interest, I'll buckle down and learn enough HTML and Outlining to implement either solution (1) or (2) above for my blog. |
I've written before
about Blogs in Business
and the role I think they could play. But my idealism -- the desire to
have a better, simpler blog product with some better social networking
functionality before we try to sell it to business -- is giving way to
my impatience. A couple of business leaders have challenged me to
develop a pragmatic strategy for effectively introducing blogs into a
business today. Here's what I
said.First, the strategy for doing so must respect some fairly unorthodox principles. If it doesn't, blogs will just end up being one more awkward and confusing part of already unwieldy and underused corporate Intranets. These principles are:
OK, on to the strategy. Here's a twelve-step plan I think could work in just about any organization, large or small:
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![]() I've just adding another dozen items to my already bloated blogroll. I'm actually quite discriminating in what I add, rejecting most of the requests I get to 'reciprocally' blogroll, and never adding a blog until I've seen at least two remarkable posts on two different days. There's just a lot of great writing out there! Here are a few of the blogs I've added this time: Practical Metaphors - Ryan Fugger finds amazing things on the Internet that no one else seems to find. Check out this post linking to the provocative short film 'Bullet in the Brain' you can download (bandwidth permitting). Ryan's another reader of Daniel Quinn's Ishmael. He's an articulate essayist on how to make the world better, and a contributor to the Blogger's Parliament. A Relative Path - Jonathan Broad has a brilliant wit and an ability to succinctly summarize current events and contemplate their deeper meaning. He's also a pessimist willing to look at the horrors of our recent history and discuss what they tell us about human nature, and what we could do to avoid repeating them. Bastish - Kevin Cameron's great photoblog that I neglected to include in my recent post of favourite photoblogs. The picture above is one of Kevin's. He's currently living in Japan, which must be a photographer's dream. Orcinus - Seattle journalist and liberal A-lister Dave Neiwert doesn't need any publicity from me, but he's a great writer and covers, prolifically and in detail, well-referenced and supported, the foibles of the Bush regime. Globalize This - A new blog by Adam Hersh, a researcher at the Economic Policy Institute, has astute observations on economic and trade matters, which are going to be of crucial importance in the coming months and years. In addition to explaining economic matters in understandable terms, with a progressive slant that I of course appreciate, Adam also covers the work of senior economist and colleague Max Sawicky, whose blog MaxSpeak I've also blogrolled. And on the business/IT side, I've added Stephen Downes' and David Wilcox's blogs, both of which articulately cover the emerging world of social networking and its role in business and society. |
In Beyond Civilization, Daniel Quinn
says:People will listen
when
they're ready to listen and not before. Probably, once upon a
time,
you weren't ready
to listen to an idea than now seems to you obvious, even urgent. Let
people
come to it in their own time. Nagging or bullying will only alienate
them.
Don't preach. Don't waste time with people who want to argue. They'll
keep
you immobilized forever. Look for people who are already open to
something
new.
When presenting a new
idea, you don't have to have all the answers. It's better to say 'I
don't know' than to fake it. Make people formulate their own
questions.
Don't take on the responsibility of figuring out what their difficulty
is. We each internalize information differently. If you don't
understand
a question, keep insisting they explain it until it's clear. Nine
times
out
of ten they'll supply the answer themselves.
Above all, listen.
Your close attention is sometimes more important than your
articulateness in winning converts. And learning is always a good
thing.
When I've talked to people about the ideas I've presented in this blog, I get the sense that maybe 10% really understand and appreciate what I'm saying. Perhaps another 40% are ready to listen and want to believe, but either my inarticulateness or their internalization mechanism garbles the message. After all, saving the world (or, as one recent commenter 'geo' put it more accurately "changing how humans live so we as a species can continue to survive") is not easy or obvious, or we'd all be busy doing it. This reading list is for that 40%, in the hope that better writers than I can convey more clearly and compellingly what we need to do and why. The remaining 50%, I suspect, are not ready. Five years ago someone gave me The Spell of the Sensuous and I gave up after five pages -- I just wasn't ready. Here's the list -- 56 books and articles that forever changed my worldview, and my purpose for living:: What Life was Really Like Before Civilization: Revisionist History
Radical Analysis, Radical
Solutions (these are the most important readings, but you
probably won't 'buy' their arguments unless you've first read much of
the material above)
Toolkit for Change: Knowledge We Can Use to Save the World
|

| 11. |
A simple way to
simultaneously send new blog articles, as they are posted, to any
number of user-maintained, editable e-mail lists (from which people
could easily unsubscribe, of course). |
| 10. |
An
automatically maintained Table of Contents with one-sentence abstracts
for each of your blog posts, editable by you and sortable by your
readers by title, date, and category/sub-category. |
| 9. |
A
simple, meaningful measure of total readership, that weighs blog hits,
visits, average duration of stay, RSS subscriptions, inbound blogs,
e-mail subscriptions, and visits to copies of your posts on
aggregators. |
| 8. |
An
ability to create standing-order 'profiles' for all blogs, as you now
can for newsfeeds, so that you can receive a single daily e-mail or
web
page that aggregates everything posted that day, anywhere in the
blogosphere, on a specific topic or containing specific keywords or
phrases. |
| 7. |
A
gigabyte or two of free storage on the hosted blog server, so you can
keep a copy of your entire My Documents folder on the server, link to
anything in it from your blog without having to FTP a copy, and be
able
to access your entire 'e-filing cabinet' from any computer anywhere
anytime. |
| 6. |
An
easy migration path from the asynchronous, polished
anonymity of the blog to the real-time, one-to-one, face-to-face or
voice-to-voice, halting interactive iterative intimacy of other media,
media
that
move you from talk to action. |
| 5. |
Inclusion of our posts,
if we want them to be, in Google News. |
| 4. |
More first-person accounts, first-hand news, live photos and reports, and investigative reporting in the blogosphere. |
| 3. |
A blogging tool so simple even our parents can maintain one. |
| 2. |
No more fear of your blog or your computer crashing and irretrievably losing everything you've written on your blog. |
| 1. |
The end of the terms 'weblog', 'blog' and 'blogger', and to be simply called An Online Journalist. |
My Salon Blog colleague Ted Ritzer keeps a list
of Useful
Web Sites (for all web users, not just bloggers) originally
compiled by Kevin Kelly, of Wired,
The Well, and Whole Earth Catalog fame. Kevin no
longer maintains his list, and instead has an intriguing Cool Tools site, but it's only
for the rich -- virtually everything on the site costs money, often a
lot of it. So Ted and I agreed it's time to update the Useful Web
Sites
list, and we need your help. What links and free
downloads should every self-respecting Internet user have on their
desktop?The list should not include pay sites, nor should it include news sites, blogs or other sites that appear on blogrolls (too many, and too subjective). Nor should it include highly specialized sites (I have a personal list of favourite genealogy sites, but I realize that few people would consider these 'essential'). To make the list manageable, I've identified 21 categories for the essential links (let me know if you think I've missed an entire category). If I get enough response, I'll publish a list of the Top 3 in each category and keep it on my sidebar or Spurl it (Spurl lets you keep your web bookmarks online and share them with others). The examples shown for each category are my personal favourites and some of them are eccentric, so they may not make the Top 3 list. Quite a few of them come from the excellent Jason Lefkowitz' Quality Software list (thanks to Internet Time for the link):
|
If
you're a regular reader of this blog, you probably know that I'm
opposed to unregulated 'free' trade, very worried about the
extraterritoriality of the WTO, NAFTA, Davos and other corporatist
captives, strongly opposed to domestic corporations 'offshoring' jobs,
using influence with the Bush regime and other right-wing governments
to circumvent social and environmental laws and responsibilities, and
a
great believer in taking the pledge to buy local, and in community
self-sufficiency.At the same time, I'm a strong supporter of the UN and other multi-lateral NGOs, and I believe that we each have a responsibility for the well-being of all the people and creatures of this world. Some readers have said this view is inconsistent, and I wasn't quite sure how to respond to such charges. Fortunately, Peter Singer, in his recent book on global ethics, I'll have more to say next week about Bush's fraudulent and despicable Earth Day media blitz, and the major media's shameless lack of critical evaluation of the utter nonsense that his propaganda machine has been churning out this week on the environment -- newspeak of Orwellian proportions. The first part of Singer's book deals with environmental responsibility, and his prescription for increasing it -- immediate ratification of Kyoto by the US and other holdout countries, and introduction of an emissions trading mechanism to make the realization of Kyoto feasible (subject to the need for some oversight on the disposition of the proceeds of such trading when it involves autocratic governments). The second part of the book deals with the global economy, and Singer adroitly tears apart the Economist's (and other neocons') naive assertion that economic globalization somehow benefits both rich and poor countries. He then goes on to prescribe a substantial reform of the WTO and the GATT, which could actually lead to more equitable distribution of wealth and more efficient production of economic goods, while safeguarding human rights, labour and the environment. Unfortunately, the multi-national corporations and corporatists who hold sway in the WTO would never tolerate Singer's prescription, since it would entirely divert the benefits of economic globalization from their pockets to those of the world's poor. The third part of the book deals with international law, and Singer lashes out at Bush for his unconscionable refusal to ratify the International Court of Justice, and for the UN's continued hesitancy to accept a duty (not a right) to intervene in situations of genocide and other humanitarian crises, even within a single nation. Singer is sanguine about the limitations and dangers of 'global government', but supports strengthening the UN to enable it to act as a 'protector of last resort', and including in its mandate the responsibility to supervise elections in all member nations. The fourth and final part goes back to ethical principles and proposes that countries must, in this world where national boundaries no longer have any logistic meaning, set aside national interest and embrace, once and for all, global interest, impartially. That does not mean cultural homogenization, but imposes a responsibility for the reduction of inequality, both of economic resources and personal rights and freedoms. Always the pragmatist, Singer concludes by worrying out loud about how the responsibility for a global ethic could be managed: It
is widely believed that a world government would be, at best, an
unchecked bureaucratic behemoth that would make the bureaucracy of the
EU look lean and efficient. At worst, it would become a global
tyranny,
unchecked and unchallengeable. These thoughts have to be taken
seriously. How to prevent global bodies becoming either dangerous
tyrannies or self-aggrandizing bureaucracies, and instead make them
effective and responsive to the people whose lives they affect? It is
a
challenge that should not be beyond the best minds in the fields of
political science and public administration.
I'd like to believe that this was possible, because if it isn't, we're in serious trouble. We cannot expect national governments to set aside parochial interests, especially when this entails accepting a responsibility that would, for the richer nations, inevitably lead to a drastic redistribution of wealth to poorer nations and hence a sudden and sharp reduction in, at least, economic living standards (if not necessarily well-being). But as John Ralston Saul has so eloquently argued, larger organizations and institutions, whether public or private, are almost always, and inherently, less efficient, less agile, more resistant to change, more hierarchic, and less transparent than smaller organizations. So the challenge is to achieve the best of both worlds, having organizations of global scope and authority and responsibility, but broken up into sufficiently small, autonomous and dynamic units that they are sensitive, resilient, responsible and responsive to the people and communities they serve. We can only hope that "the best minds in the fields of political science and public administration", wherever they are, are up to the task. |
![]() Schadenfreude. It's a German word that literally means "joy from damage". It refers to the perverse pleasure we take in observing or hearing about the misfortunes of others. That pleasure seems to be enhanced by talking about it with others -- gossip would be empty without it, and when we hear about a disaster, like the horrendous catastrophe of this week's Asian earthquake and tsunami, we have an almost instinctive need to share the news with others. If you don't think it's pleasure we feel in these situations, here are some more examples:
Writer Valerie Weaver-Zercher suggests< /a> what may be behind this is our dual need to see others as needy (which plays to the nurturer in us) and to see ourselves as not needy (which plays to our egos, and our feelings of learned helplessness). She calls this the "head-shaking syndrome". Some writers say it reflects a subliminal (or not-so-subliminal) desire for revenge against those we feel have wronged us or shown us up in some way. I confess I'm like Calvin's Dad in the cartoon above: I don't get it, though I recognize it seems to drive an enormous amount of human behaviour and activity. I loathe reality TV and the plethora of programs and films that wallow in human misery and suffering. I love games, and play to win, but afterwards I feel badly for the 'losers', and it is the social and learning aspect, rather than the competitive aspect, that I enjoy: I would get as much, if not more, pleasure from a collaborative social activity that everybody 'won'. I find comedy that ridicules and humiliates people to be pathetic and exploitative, not funny at all. And although I have been predicting a growing cascade of social, economic and ecological catastrophes, I will get no pleasure from being proved correct. I change the station when news comes on about disasters, crimes, and the undoing of celebrities: If there's nothing I can do about these things, to me it seems merely morbid to dwell on them. Can someone please explain to me how these things are pleasurable, or even cathartic? What perverse joy can anyone get watching people eat worms, women screaming at the loss of a child, athletes and film stars humiliated, losers of card games groan, or stand-ups reveal grotesque embarrassments from their past? Taking joy from these things seems deranged to me, evidence of great mental distress and anguish, or at best a bizarre, reality-detached ennui. But I will admit to a strange desire to spread bad news about others (though only if I know the news to be true -- I don't traffic in rumour). I don't know what's behind this. Maybe it's my natural pessimism, an opportunity to say 'I told you so', to warn people: If John and Mary are breaking up, we should all be alarmed -- maybe all marriages are doomed, or maybe monogamy itself is unnatural, unsustainable, and Tom Robbins' warning of the staggering difficulty of 'making love last' needs to be heeded. If Frank lost his job, perhaps this shows that all business hierarchies are fragile, uncaring, poised to destroy the lives of those who rely on them and allow them to continue. If Bill took his own life, maybe he's the brave one, the harbinger of the future, the canary in the coal mineshaft. I love to learn, to attach meaning to things, and bad news seems to call out for explanation, for interpretation of meaning. Why would our amazing planet be designed to suddenly shudder, and drown millions of her creatures in a tidal wave of misery, and destroy the joyous lives of tens of millions of others? What possible reason could there be for such cruelty, such devastation? Someone, please, stop telling me how many died, and instead tell me why? |
![]() Diagram ©2004 The Caring Enterprise
Coach
Today, the average North
American entrepreneurial business lasts just four years, the average
sole proprietorship even less. Yet entrepreneurship is not rocket
science; it's nothing more (or less) than making a living for yourself
with your business partners, instead of depending on some indifferent
corporation to provide you with a living wage. Running a business is
certainly no more difficult than raising a family, or landing a job
and
building a career with a big company. The essentials of
entrepreneurship could easily be taught in every school, and there'd
still be plenty of time left for the rest of the school curriculum.
But, perhaps because big corporations and the governments they control
want the 'labour force' to be meek, subservient, fearful and insecure,
most people have come to perceive entrepreneurship as a complex and
difficult art, fraught with danger, unprofitable, emotionally
scarring,
and demanding of enormous courage and energy. "It's certainly not for
everyone", I keep hearing.Entrepreneurship requires self-knowledge of what you're happy doing, what you're especially good at, how much you're willing to put into your enterprise and what you expect to get out of it. Without this self-knowledge, you're likely to be as miserable in your own business as working for some unappreciative boss, and that unhappiness will bear directly on its success. Beyond that, all you need are common sense, self-confidence, and a modicum of four key, learnable skills:
One of the 15 steps in the process of establishing and running an enterprise is avoiding the landmines. In MBA school they now call this Risk Management. This article identifies ten of the major landmines for entrepreneurs, using some real-life examples. I don't believe any of the enterprises described below is still in business (though some of the entrepreneurs have moved on, learned their lesson, and succeeded in other businesses):
Another technique entrepreneurs can employ to alert themselves to potential landmines is establishing an Advisory Board made up of people who have well-rounded business experience, knowledge of markets, and skills the entrepreneur and his partners lack. Such Advisory Boards are often reciprocal, offering mutual support and advice in lieu of fees. I am constantly surprised how few entrepreneurs use such 'support groups', relying instead on their own instincts, the counsel of inexperienced and costly 'professional advisors', and others (bankers, customers, franchisors, and various 'agencies') who have only a nominal, and purely financial, interest in the entrepreneur's success. Some 'support groups' and networks have been set up as money-making ventures, but these tend to be unwieldy and their members terribly needy -- ten people looking for advice and new customers for every one capable of offering useful information or counsel in return. It's best to create your own. The problem, of course, is that most entrepreneurs are paradoxically too busy fighting fires and avoiding landmines, to be able to invest time finding and networking with support groups and other valuable advisors who can help them avoid the next round of fires and landmines. But, despite the failings of the first generation Social Networking tools, such tools hold enormous promise. Although Shoshana Zuboff coined the term The Support Economy to refer to federations of businesses working together to support their shared customers, the first true Support Economy may well be entrepreneurs supporting each other. |
| Well, thanks to readers much
more tech-savvy than I am, I think I may be able to get Google to
start
picking up my posts again, and, by tightening up the code of my
blogroll, also make the page load faster for those patient readers
with
dial-up access. So far I have moved the blogroll to the right hand
column, so Google will not get bogged down in the blogroll code and
give up before it gets to the actual posts. In the process I messed up
the masthead, so I've adopted a simple one-piece masthead
temporarily. If this post works properly, I'll then make an additional change to my blogroll, stripping out the table HTML and replacing it with a simple list separated by line breaks. Next post will report on the results of that. Keep your fingers crossed for me. |
In a recent
post
I advocated almost a complete replacement of existing knowledge
management systems and intranets with a three-tiered set of simple,
intuitive tools consisting of:
On giving it further thought, however, I wondered whether PPI was the solution to the wrong problem. If the tools and information on people's PCs and intranets are unduly complex, counter-intuitive, and inappropriate for the key business problems that front-line people need to solve, so that people use other processes (walking down the hall to speak to colleagues), other tools (the public Internet) and other sources of information (the people in their rolodex) instead of the ones supplied by their employer -- doesn't this suggest it's the tools that need 'improving', not the users and the processes they use? I believe personal content management tools are the place to start, because since the earliest days of business, the principal way of sharing information has been peer-to-peer, the most valued 'repositories' of business information have been personal filing cabinets, and the principal schema for organizing work has been the personal desktop. It makes sense, therefore, that tools that facilitate and reflect these well-established 'knowledge processes', information sources and networks should be much more successful than the complex, centralized, hierarchical knowledge management tools and repositories that have been foisted on users for the past decade. I wrote the other day about attempts to replace paper, and about Gladwell's study of why paper and documents have proven so durable and successful even in this electronic age (spatial flexibility, tailorability, browsability). And I believe any schema for personal content management needs to reflect and honour our most established 'information behaviour' -- the shuffling of paper. The founders of a company called Alias Research (now part of Silicon Graphics, but in the process of being spun off again) were powerful advocates of making technology adapt to human behaviour rather than the other way around, and I agree with them 100%. Lowest common denominator, across all job descriptions, levels and industries, are these fundamental 'knowledge worker' behaviours and needs:
I'd start by creating a machine-readable analogue of the physical workspace. We need a Workspace Tool that allows us to shuffle virtual documents the same three-dimensional way we shuffle physical ones. That tool should replace the 'arrow' cursor with a 'hand' cursor, like the Acrobat pdf cursor but a lot more flexible. The 'hand' needs to be able to pick up and move a document, and to pick up and read and browse a document, and to be able to clip a document or a piece of a document to another, either temporarily (so the documents could be separated again) or permanently (so they would become a new document), and to be able to place any document anywhere in a stack of documents. The 'hand' needs to be able to put two documents side by side and browse them simultaneously. The tool needs to allow the user to do this on multiple three-dimensional virtual workspaces, that the user can label as they see fit. It must allow the user to make multiple copies of the document, and move or change each copy in different ways. And it must allow the user to send any copy of the document to any number of other people (without opening another 'application') and to 'permission' the document to identify who else can 'subscribe' to it -- the set of people who they will allow entry to this virtual workspace to access it. Such a tool would allow us to capitalize on the economy of 'virtual' space by doing away with the 'filing cabinet' -- that horrible black hole invented by Dewey the librarian into which documents disappear never to be found again, which Windows has tragically copied. Instead, we would 'save' the entire workspace, with its three-dimensional array of documents intact. It would be neatly put away but, if we needed something in that workspace again, we would simply open the entire workspace again, arranged in the way that made sense to us, and instantly find what we were looking for by where it was in the space, not by having to remember what awkward name we gave it. And then on to the next project with a 'clean' new workspace. This tool would need to be indifferent to the document's format -- whether the suffix was .doc or .xls or .ppt or .html or .pdf would be irrelevant. More importantly, e-mail messages and other 'recorded conversations' would need to be seamlessly accommodated just like any other document. There are some tools today that do limited parts of the above, but in awkward and unintuitive ways. This needs to be as simple as child's-play, and will probably require software designers to start from scratch and throw away all their familiar technological architecture constructs in favour of the human information constructs we have used at least since Gutenburg. The Workspace Tool could eliminate the need for Windows Explorer and similar 'file management' tools on most computers. OK, that's a start on the spatial flexibility and paper-shuffling spec for the tool. Let's go on to annotation. I've seen some limited annotation functionality in a program called FolioViews, that 'labels' each user's notes and/or changes in a publicly-accessible and centrally-controlled document. MS Word has some such functionality in its 'edit mode'. E-mail uses blacklining or indenting to create 'threads' of consecutive commentary. And wikis take it to the next step -- collaboration -- but at the cost of not distinguishing which individuals contributed and changed what, which requires enormous trust. All of these are forms of annotation. But you have to admit they're pretty clumsy. Again, let's look at how it happens in the physical world, and emulate that. For short additions we use the carat and write above the line. We cross out, without eliminating legibility, to indicate deletion. We use the margins, and, if that isn't enough, a separate page with a numbered reference for commentary and longer additions. We may use post-its for the same purpose, or for personal notes pertinent to the document. There are three reasons this is much easier with a pencil and paper than on a laptop. The first is flexibility -- by writing smaller or at an angle we can squeeze a lot of changes into a small area, and we can use graphics as well as text. And we can move stuff around within the document easily. The second is recognizability -- we can tell by the handwriting whose changes are whose. The third is comparability -- we can put two pieces of text side-by-side to compare them or see if they're compatible as we decide what edits or annotations to make. How could we do this in a simple, intuitive way on a laptop? This is much more challenging because of the different native formats of all the documents we annotate. I suspect any intuitive Annotation Tool would need to quietly convert each document to a bitmap in the background. It would also need to pre-set the user's annotation 'voice' -- using some distinctive font, typestyle, textstyle and/or font/background colour to set off the annotations from the rest of the document. It would use the pencil, rather than the hand or arrow, as the cursor symbol. It would need a simple 'insert or comment' functionality that would automatically expand the available space -- exactly at the point of insert -- to contain all that the user wanted to add. That functionality would include a simple freeform drawing tool for graphics. The tool would need a 'mark to delete' functionality that didn't obliterate what was proposed for deletion. It would need a 'replace' functionality that combined the 'insert' and 'mark to delete' functions. It would need a 'highlight' function. It would need a 'move' function. It would ideally need a 'cross-reference' function that would allow the annotator's inserts and comments to dynamically link to another place in the document, or a section of another document. The key again is simplicity and intuitiveness. When the user places the 'pencil' cursor in a space and starts drawing or typing, the tool would automatically interpret this as an 'insert or comment'. Click and drag would first 'highlight', and then if the user started drawing or typing it would be treated as a 'replace', whereas if the user hit the 'delete' key it would 'mark to delete' and if the user then moved the pencil cursor elsewhere in the document and hit the 'insert' key it would leave a numbered flag at the original point and move the highlighted content to the new location. The key sequence 'cf.' could activate the 'cross-reference' function. No menus, no special function keys to remember. In fact, this simple analogue to the pencil could even replace the word processor and html composing tool for all but the most sophisticated document preparation. For what is composition beyond starting with a blank page, and successively inserting, replacing, deleting, moving, annotating and cross-referencing? Even
if this Annotation Tool isn't able to interpret and spruce up the
hand-drawn graphics into more professional form, as long as it is able
to compress the annotated document to a reasonable file size for
storage and transmitting to others, its product could become the
ubiquitous standard format in which virtually all documents are
maintained on our computers. And most important, the
Workspace Tool and the Annotation Tool together could obviate the need
for most of us to ever print out anything in hard copy. So not
only would we save a lot of paper, we'd no longer have to worry about
page size, page cutoff or printer compatibility.As I've mentioned before, I think UXGA technology is also essential to getting us to this state, since it allows the user to review, without eyestrain or scrolling, two complete pages side-by-side on the screen. I also think significant productivity improvement will only come when the third 'layer' in the chart above -- social networking applications that allow us to identify relevant contacts, connect to them powerfully, simply and virtually, and share our permissioned content with them -- have been built on top of these newly-improved personal content management applications. Only the three 'layers' of tools working together can enable powerful, context-rich virtual conversations, so that Dr. Nonaka's famous 'virtuous cycle' of knowledge creation (pictured just above right) can finally become a reality. And then, decision-makers will no longer be able to blame awkward and inappropriate technology for being uninformed. |
| Four
years ago I wrote a well-received paper entitled A Prescription for Business Innovation:
Creating
Technologies that Solve Basic Human Needs. I've updated it,
broken it into three manageable pieces, and present the third part
below. The first part, which reviewed the history of human innovation
and technology, is here,
the second part, which described the current environment for
innovation, is here.
span> Six: Prescription for an Innovative Organization The
first four years of the century have seen some serious setbacks in
business innovation. The corporatist-backed Bush administration has
introduced legislation to reduce corporate liability to consumers, and
has been extremely lax in enforcing social and environmental laws.
Organizations like the RIAA and Nike have showed that the courts will
allow large corporations great latitude to sue customers (including
infringing on their privacy rights) and to lie to customers in their
advertising (about sweatshop operations, offshoring etc.) Corporations
like Enron have abused public trust and destroyed thousands of
families' livelihoods and life savings. And massive defense and
security expenditures have siphoned off funds that might have been
invested in innovation, and have made corporations and lenders nervous
about any investment while governments and corporations are so
seriously overextended and exposed to interest rate fluctuations. The
result is a climate of great animosity between corporations and
customers, and unprecedented risk aversion.At the same time, recent surveys indicate a growing corporate awareness that "you cannot cut (or offshore) your way to greatness", that the limit to improving profitability by reducing costs and margins has now more or less been reached, and that innovation must again move to the forefront if corporations are to have any hope of sustaining that profitability. So corporations are looking for low-cost, effective ways to develop new products, new processes, new delivery channels and new technologies that will meet important human needs, provide real value to customers, and be affordable by those customers. This challenge occurs at a time when the distribution of wealth among customers is massively skewed, both within and between nations, towards a tiny elite, when many governments and most corporations and individuals are buried under a crushing debt load, and when the need for innovation to solve critical environmental, social and political problems has never been higher. Simply put, we are living in an age when we cannot afford innovation, and cannot afford to be without it. Perhaps the most critical innovation need therefore is for creative mechanisms to finance, price and pay for the costs of innovation itself. Funding, pricing, and cost management are now inseparable parts of the innovation process. The prescription I propose draws on a wide variety of innovation processes that have been advanced by thought leaders on the subject, especially during the 1990s when the appetite for investment in innovation peaked, including Peter Drucker's, Cap Gemini's, Credit Suisse's, Gary Hamel's, and others listed in the bibliography below. This prescription draws as well from several innovation processes that I am personally aware of from my years working with Ernst & Young and its clients, and some lessons from how nature, which has been innovating since long before we appeared on the planet, goes about it. This prescription has eighteen steps in eight stages illustrated in the chart above: Listen, Understand, Organize, Create, Experiment, Listen Again, Design, and Implement. The three stages shown in blue -- Understanding, Organizing and Implementing -- are analytical processes, well-suited to the left-brained deductive thinkers who predominate in most organizations. The three stages shown in green -- Creating, Experimenting, and Designing -- are creative processes, better suited to right-brained inductive thinkers who are relatively scarce in most organizations. The two Listening stages shown in red are communication processes, that need to involve customers and other stakeholders, and everyone in the organization involved in the innovation process. Assigning (or contracting) the right people for each stage in the process is essential to its effectiveness, and to its affordability. If it's done well, it can draw on the strengths of everyone inside and outside the organization who has a stake in a successful innovation effort. Here are the eighteen steps. They are in reasonably sequential order, but are somewhat recursive: For example, as part of creating alternative solutions (step 12) it may be necessary to go back and scan for some additional ideas (step 1). Who should do each step depends to some extent on the industry and size of your organization: Large organizations may benefit from having a dedicated Innovation Team responsible for this, while in a very small organization it may be a scheduled part-time task of the whole management team, drawing as well on the diverse backgrounds and ideas of an informal Advisory Board. Listen 1. Listen broadly for ideas: Appoint your Innovation Team and have them set up an 'environmental scan' that systematically looks for innovations and connections not only in your industry but also outside it, outside your country, outside of business entirely. Have the Team read about, learn about, and meet with people from the broadest possible spectrum of human enterprise and natural discovery. Subscribe to journals like Innovation, and the RSS feeds of periodicals and websites that report ideas and new technologies from a wide range of disciplines. Reward members of the Team for serendipitous readings and meetings, debrief with them promptly and regularly, filter, refine and inventory their ideas and learnings for consideration at the Understand, Create and Design stages of the innovation process. Inputs: readings, newsfeeds, conferences, interviews, meetings. Outputs: a manageable inventory of ideas and insights (categorized and contextualized appropriately so that they can be simply understood and practically applied). 2. Listen to 'pathfinder' customers, competitors, and colleagues: Plug yourself in to the 'voice of the customer'. Set a minimum time quota for everyone in your organization to spend face-to-face with business customers, or with customers' customers or end consumers. Identify 'pathfinder' customers -- those who are most attuned to their organization's future direction and its need to change. Employ a 'Think the Customer Ahead' program that engenders effective listening, elicitation skills, story-telling skills, and creative thinking skills , a capacity explained in Imparato & Harari's book Jumping the Curve. Often the customer isn't able to articulate his or her needs in a way that lends itself to quick technology solution development. Listening to the customer is an iterative process, that entails learning about the customer's business, understanding the things that keep them awake at night, suggesting a lot of 'what if's', proffering opportunities, points-of-view and possibilities, not just asking baldly about needs and offering off-the-shelf solutions. Connect with customers indirectly as well, using all the media at your disposal -- phone surveys, e-mail, website surveys, customer satisfaction surveys (with lots of open-ended questions), self-diagnostic tools, videoconferences, etc., to capture as much information as you can about your customers, their customers, and their markets. Inputs: conversations, interviews, surveys. Outputs: needs, ideas, stories, industry future state visions, five-forces and SWOT analyses. 3. Listen to the front lines: Talk with the people who hear directly from customers and other stakeholders every day -- people in sales, customer service, even delivery and reception staff. Ask them what they're hearing, and what they think most needs improvement or rethinking. Create 'space' -- physical and electronic -- where everyone in the organization can surface, discuss and advance problems, needs and ideas collaboratively. Let anyone 'subscribe' to the inventory of news and ideas created in step 1 above. Consider maintaining a running list of the company's Top 10 Challenges to encourage focus and creative thought from everyone in the organization. Make sure top-level executive sponsorship for innovation is visible to everyone on the front lines. Give people time off their 'regular work' to focus on organized innovation projects, and tools and process guidance to use that time effectively. Reward front-line people for new product and other innovative ideas that they surface from their conversations with customers and others. Inputs: conversations, idea & collaboration spaces, interviews. Outputs: needs, ideas, stories. Understand 4. Understand who your actual and potential customers are: Study companies like The Body Shop that know their customers, their needs, their buying preferences and criteria intimately. These are companies that spend a lot of face time with customers and have rigorous processes in place to capture what they learn, probe what they need, and explore the potential market for new innovations. And identify and get out and meet with potential customers as well, to understand why they're not already customers and what could change that. And then have your Innovation Team cast a wider net and ask who might be customers that are currently not served by either your company or your competitors. Learn the lessons of Christensen's The Innovator's Dilemma and The Innovator's Solution -- how disruptive innovations can (sometimes inadvertently) transform whole industries, and how that presents your company with both threats and opportunities that could completely change the profile or even definition of your customers. Inputs/Outputs: list of actual and potential customers and what they currently buy, could be buying, and will and won't be buying in the future, and why. 5. Understand and respect what end-consumers want and need: and based on that 6. Understand what immediate customers will need: Start with the end-consumer of your products and services, and the end-consumer of the products of your immediate customers. Their buying patterns, needs and preferences will determine the success of your customers, and that will in turn determine their buying patterns, needs and preferences. The end-consumer has the ultimate power, and, unlike corporations', their buying decisions are based on broader and more subjective criteria than business need and affordability. They buy things they want, not just things they need. If you sell to the auto industry, you need to understand why consumers, against all logic, buy SUVs. And if your company is making money from sweatshop labour or old growth forests, better come clean now. Business needs to end its abusive relationship with consumers -- overcharging them, misleading them, suing them, and selling them inferior, imported merchandise and services. Once consumers realize their true marketplace power, they will get back at adversarial suppliers with a vengeance. Business needs to respect them, respond to them, and be responsible members of the communities in which they operate. The Reputation Economy isn't here yet, but it's coming. If you cause consumers to dislike you or distrust you, you'll soon be dead. Inputs/Outputs: current state analysis and future state vision of wants and needs for both current and future immediate customers, and end-consumers, and a resultant future state vision and emerging needs profile for your industry. 7. Understand why these wants and needs aren't already met: Here's the hard part. Things are usually the way they are for a reason. You know there are wants and needs that aren't being met. The challenge is not to throw in the towel when you find out why. The technology doesn't exist? The solution would be very costly or risky to develop? The solution is not affordable to customers? The solution is too radical for customers to accept or too complex for them to understand? The organization currently lacks the capacity or competencies to produce the solution? That's what innovation is about. Take up the challenge with your eyes open about what must be overcome, but take up the challenge. If it was easy someone else would have already done it. Inputs/Outputs: list of challenges. Organize 8. Organize those with a stake in solving the problem: Now you know what needs to be done, the next step is to organize the troops. Who can help solve the problem, assess the alternatives, provide the needed resources? Outputs: project team member list, including 'pathfinder' customers and other outsiders. (Note that the project team is responsible for solving a specific problem or need, while the Innovation Team has oversight over the entire innovation effort of the organization -- they aren't the same group). 9. Organize the program for solving the problem: There are a lot of techniques and methods that you can use to break through a problem and come up with solutions. The bibliography below is replete with them. In my experience, creative minds need a very broad framework (schedule, budget, high-level process) and a lot of freedom to figure out how to solve the problem within that framework. Self-organizing, self-managed innovation project teams seem to work well in some organizations but not in others. If you insist on imposing more discipline on the process, more hoops to jump through, control points and early-stage go/no-go filters, make sure the people you're imposing it on see the value in these constraints, and that they don't squeeze the boldest and potentially most successful ideas out in the process. Outputs: project schedule, budget, program. 10. Organize the resources needed to solve the problem: The project team needs sufficient tools and knowledge to be able to understand the problem, the customer need, and the variables that could impact the potential solutions. Inputs: all the Outputs from steps 1-7 above, redrafted into a cogent and digestible form. Create 11. Create an environment and capability for innovation: Give the Innovation Team and the project teams permission to fail, and teach them how to fail early and inexpensively. Prevent executives from pushing their 'pet' projects to the detriment of others. Don't let the 'black hats' deep-six good, hairy, audacious ideas prematurely, and ensure that 'black hat' behaviours are not rewarded by senior management. Help the team avoid slipping into excessive caution or incrementalism. Keep the marketing group from unduly influencing the process with antiquated ideas for 'creating market demand' and launching products with press releases and self-serving promotional and advertising campaigns -- In the emerging customer-driven market these techniques will no longer make a mediocre product a success. Provide rewards and incentives for team members, and for other contributors to the innovation effort. Don't tolerate hoarding of ideas and knowledge, or inter-department 'charges' that block knowledge transfer and cross-functional collaboration. Share credit for good ideas and successes, and don't make innovation an area of internal competition. Help bright, creative, quiet people find their voice, and let people promote 'crazy' ideas without fear of ridicule. Teach the Innovation Team and the project teams (and others in the organization who show interest) techniques that will enhance their creativity and improve the innovation process, and give them time and resources to discover other techniques and try them out. Invest adequate, patient capital and resources for innovation. Give ideas sufficient time to find their market but don't throw good money after bad, no matter how well-intentioned. Understand sunk costs and learn from failures. Consider letting those involved in the innovation 'invest' personally in return for a share of the ultimate revenues or profits: Having some 'skin in the game' can be very motivating and empowering. Inputs: time, training, tools, space, sponsorship, leadership and resources. Outputs: people who are inspired, capable and encouraged to contribute productively to the innovation effort. 12. Create lots of alternative solutions: Don't put everything at risk on one option. Use scenario planning and other techniques to identify and assess alternatives. Don't reject the really far-out alternatives prematurely -- cost/risk/benefit decisions usually can't be properly made until the customers have had the chance to say their piece again in step 15 below. Outputs: alternative solutions. Experiment 13. Experiment: Try many things, learn fast from failures, tinker, iterate, combine, transfer: Try several alternatives simultaneously in different markets to speed up the assessment process. Use rapid prototyping and other iteration techniques to expose as many alternatives to the market as possible. Outputs: test results. Listen Again 14. Listen to potential customers and help them imagine: Use prototypes and stories to make the innovative product, service, channel or technology as concrete as possible. Beware customers' propensity to say 'yes' at this stage when there's no required commitment. Go back to what you learned from customers in steps 1-7 and recite what you heard back to the customers for confirmation, explaining how the innovation addresses the need articulated by the customers. Listen objectively for confirmation or dissonance. Outputs: customer evaluations 15. Listen to acceptance criteria -- the ifs: If the product appears to meet the need, the next task is to assess the customers' buying criteria: price and affordability, convenience, options, delivery time, upgradability etc. Some of these criteria may be show-stoppers that will require re-invention or other creative brainstorming, while others may be able to be addressed in the design stage below. Outputs: customer buying criteria 16. Listen to what could go wrong: Here's where you let the 'black hats' say their piece: What competitive threats exist or could arise? Is the innovation vulnerable to disruptive innovation from unexpected sources? Are there unforeseen production, quality control, political, regulatory, financial, marketing, or servicing landmines? What's the shelf-life? Could it become a commodity prematurely? Will it be prohibitively expensive to produce or to buy? Will it cannibalize existing product sales? Is it a strategic fit for the organization? Some of these 'what could go wrongs' may require re-invention or other creative resolution by the project team, while others may be able to be addressed in the design stage below. Outputs: list of threats and risks, and resolution plan. Design 17. Design: consider customer-valued attributes, cost, intuitive ease of use, ease of change, ease of enhancement: The greatest idea in the world can still be torpedoed by bad design. The designer has to be told, in no uncertain terms, what attributes are important to the customer, how much at most the solution can cost, and the trade-off between ease-of-use and power. Technology products especially are often over-engineered because additional functions and features are easy and inexpensive to add, but they add complexity disproportionate to the benefits of the additional functionality, often to the point of turning off potential customers. And in this age of constant upgrades and inter-operability requirements, the solution must be easy to change, redesign and enhance. Inputs: specifications based on Outputs from steps 12-16 above. Outputs: completed designs. Implement 18. Make the final go/no-go decision, then implement: If there are still several alternatives on the drawing board, whittle them down to a manageable number. If necessary, send the idea back for reinvention (step 11), re-testing (step 13) or redesign (step 17). If the previous steps have been done properly, this step should be the easiest. Once the decision has been made to go, the set-up, production, viral marketing, sales, distribution, employee and user training, partnering, after-sales service, success measurement and continuous improvement should be problem-free, since the 'what could go wrong' possibilities have already been considered and addressed, and people from all functional areas of the organization should have been involved and consulted during the Create and Design stages. Seven: Applying the Prescription: Some Examples To give you a flavour for how this prescription could work in practice, here are eight fundamental business problems from different industries, and some innovations that have recently been (or are currently being) successfully commercialized to solve them. In each case, the solution shown could reasonably have been derived using the principles and process in the prescription above:
Conclusion This presentation was itself the result of addressing an unmet need: After reading dozens of books on innovation, I was unable to find one source that explained in clear terms what innovation is, in a business context, conveyed the urgent need for businesses to become more innovative, and provided an actionable prescription for doing so. This paper was initially developed to provide the Core Innovation Team of Ernst & Young with background on the history, current state and leading practices in business innovation, and I am now using it to develop part of a core curriculum on entrepreneurship, of which innovation is a critical element. I hope this analysis has given you a better understanding of the subject and its importance, and some useful tools and ideas that you can use to make your organization more innovative as well. I would welcome the opportunity to continue the discussion on this subject, by e-mail or through the comments thread below. You can find more of my writings on business innovation in this index. While I'm optimistic that this prescription will work within business and other organizations, large and small, I am less convinced that it will work to solve some of the more deep-seated human needs and inexorable problems that plague us today, such as global warming, pollution, the energy crisis, biodegradation, endemic war, violence, mental illness and disease, animal cruelty, urban sprawl and decay, crime, unemployment, and the inequitable distribution of resources, income, wealth and power. While the process should work in principle, it is unlikely that this process can be followed with sufficient rigour or resources without (a) a willingness by governments to spend much more money (paid for by taxes) to solve these problems, (b) a political will to solve such problems creatively and by consensus, rather than leaving it to private interests to address them or dealing with them by brute force, and (c) a much greater awareness, commitment and sense of responsibility by the body politic of the urgency and opportunity to solve these problems. But just as business will be driven once again to invest in innovation in the search to sustain profitability, it is likely that private citizens and public institutions will ultimately be driven to invest together in innovation in the search for a liveable, sustainable world. The process they then use will probably look a lot like this prescription. Bibliography
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![]() A few interesting articles on innovation, knowledge and the future of business - worth a read:
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![]() I have very limited patience with those who deny human responsibility for upper-atmosphere pollution and ozone depletion, or deny their impact on the geothermal dynamics of our planet, or the potentially disastrous consequences of the resultant climate instability on Earth's ecosystems. To me there is no intellectual difference between the Lomborgians who steadfastly refuse to accept the overwhelming evidence of human-caused global warming from scientists of unquestioned reputation, and the neo-Nazi holocaust denyers of Ernst Zundel's ilk. Unfortunately, the Lomborgians are heavily financed in their campaign of misinformation by Big Oil and other corporate oligopolies, who bear a disproportionate responsibility for global warming. Sooner or later they will, like Big Tobacco, be called to account financially and criminally for their negligent actions and fraudulent misrepresentations. In the meantime it has been expedient for George Bush, who received a huge proportion of his campaign moneys from these liars, to reward their thinly-disguised bribes by undoing almost all of the US environmental regulations and enforcement instituted by previous governments to try to limit atmospheric damage, and to exercise political muscle to prevent the ratification of the Kyoto Accord. By the time these regulatory reversals and delays are rectified, it may be too late for our planet. ![]() ![]() ![]() Should you have to deal with these dangerous idiots, here is a short list of resources that you can call upon to understand and/or dispense with their ludicrous arguments quickly: US NOAA synopsis of US scientists' consensus on the causes and consequences of global warming Bill McKibben's article in the UK journal Granta explaining the psychology, and cynical political expediency, of denial NASA's studies of urban microclimates and how they contribute to local climate change and instability Union of Concerned Scientists' consensus on global warming and warning< /a> on the Bush regime's distortion of scientific research to forward its own political agenda Fortune Magazine's article on the possibility and chilling implications of global warming producing sudden drastic climate shifts Blogger Carpe Datum's brief but thorough explanation of the science behind global warming, and the reasoning behind scientists' connecting it to human activity and worrying about the risks of resultant instability (it includes the charts above) Each of the above sources have links and references to further studies. |
![]() In an article in this month's Fast Company, Keith Hammonds profiles an unlikely hero of social and environmental progressives: Ashoka founder Bill Drayton. Drayton, a former Director at McKinsey and the Environmental Protection Agency, is now a philanthropist with a difference: Ashoka provides a 'leg up' to those with vision, creativity, entrepreneurship and a strong ethical sense, by making them Ashoka 'fellows', who receive a stipend, funding for project costs, and the legal, management, intellectual and networking support of the Ashoka team. From a modest start 25 years ago, the group has grown to over 1500 fellows in 53 countries, including some highly celebrated and astonishingly creative social entrepreneurs who are household names in their home countries. The support team includes representation from McKinsey (management consultants), Hill & Knowlton (PR) and the International Senior Lawyers Project (legal counsel). According to the group's website, "Ashoka Fellows are individuals who share qualities traditionally associated with business entrepreneurs vision, innovation, determination, and long-term commitment but are committed to systemic social change in Ashoka's areas of interest: learning/youth development, the environment, health, human rights, economic development, and civic engagement. Fellows receive up to a three-year financial stipend to allow them to concentrate fully on their programs, and in addition may apply for supplemental funding for collaborative projects and are eligible for training and technical assistance." Here are a few examples of what Ashoka fellows are doing:
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Graham Westwood of ProCarta gave me a copy of Bill Jensen's Simplicity, a book that claims
most business problems are a result of unnecessarily complex
decision-making processes. I recently
wrote
that if Knowledge Management were relabeled Work Effectiveness
Improvement, both the requirements of the job and the customers'
expectations would be much clearer, and we might finally get the job
done. Jensen's book offers a prescription for WEI.Jensen's thesis is that poor decision-making is the root cause of business error and ineffectiveness, and his diagnosis of the four causes for it is shown at right. Most employees, he says, want to do good work, but are impeded by these four causes, which produce unnecessary complexity in each of our jobs. I concur with this diagnosis, though I'm not sure large organization have either the capacity or the will to fix these four problems. At the individual and team level, Jensen suggests* five behaviour or learning changes that could alleviate these problems:
These are useful suggestions for improving work effectiveness and hence decision-making in organizations, but none of them is new. Those that would take up WEI (or KM) as a career need to understand why these techniques have not worked in the past, before they attempt to implement them in their organizations. In many companies, both employees and managers raise their eyebrows at 'soft skills' courses like time management, effective communication and story-telling. We know how to do that, they will say, the problem is more systemic, more entrenched than merely teaching common-sense skills can hope to solve. These critics are half-right. Many problems in business are structural, strategic, or systemic, and raising people's hopes by suggesting that these basic work management techniques are suddenly going to work bottom-up when they didn't work before, will merely create disappointment. Excessive size and hierarchy, poor managers, and inappropriate success measures (that reward executives more for cutting staff than for making staff more effective, for example) are at the heart of much work ineffectiveness, and need very different solutions. But these critics are also half-wrong. Each of us today is increasingly in charge of our own careers, our own jobs, and hence our own work effectiveness. The five skills listed above are critical skills for every entrepreneur and every front-line worker, and we should each ensure we have these 'core competencies'. If the big, cumbersome organizations we work for do not allow these skills proper exercise, then the answer is either to leave them or reform them, not to revel in our ineffectiveness and just blame management (even when they are to blame). The remainder of Jensen's book prescribes some higher-level organizational 'disciplines' that can enable improvements in work effectiveness:
Nevertheless, this book provides some of the much-needed definition for WEI, which I believe will be the next wave of organizational change, and will accomplish much of what reengineering and knowledge management failed to do. The #1 purpose of management must become empowering people to know and do what's important to achieve the organization's goals, and enabling them to stop doing the other stuff that, today, takes up most of their time. * Jensen uses different words for these, and for many of the key ideas in this book. As much as I liked his messages, I found sometimes his choice of labels for his key concepts confusing. |
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All great ideas are
dangerous, wrote
Oscar Wilde. And someone else said that every great idea is initially
ridiculed as absurd or reviled as heresy. Philosopher Glenn Parton,
whose essay The Machine In Our Heads
I recommended
recently, has a new, great and dangerous idea. It builds somewhat
on the ideas in James W. Prescott's paper I wrote
about
earlier, that human violence stems from a combination of childhood
neglect and adolescent sexual repression. Glenn has given me the
honour
of allowing me to publish his essay on it first on this blog. Although
this may be hard to believe, Glenn's idea is more radical than
anything
I have ever written, perhaps even more radical than anything I have
ever dared think. It will probably trouble you, as it did me.
Please take the time to read this essay in its entirety -- it will requre an hour's investment. The first two sections are below, and the link at the bottom will take you to the whole essay. If it seems overly long, bear with it -- it has a lot of well-entrenched preconceptions about our culture to challenge before what he proposes will seem at all acceptable to most readers. And if it seems overly preoccupied with the sexual aspect of relationships, substitute the words 'love' and 'emotional' for 'sex' and 'sexual' respectively, and plug on. You may have some deep misgivings about what Glenn has to say, but if this article affects you as it did me, you will not be the same person when you finish reading it as when you began. Please let me know what you think. I'll add my own comments either in the comments thread below or in a follow-up article. I'm sure Glenn will be interested as well. LOVE POLITICS: A Case Against Monogamy by Glenn Parton ![]() Introduction Let's shift the focus from the question, what is to be done? to the question, Why can't people see the obvious? If people could see what is self-evident to the rational mind, then appropriate action would soon follow. That Americans do not see the obvious truth is amply demonstrated by the popularity of George W. Bush. Outline of a strategy for human renewal: One: Americans cannot think deeply because the heart is closed. When the heart is closed, then Reason, the mind, becomes a calculator, an instrument, a machine that knows the price of everything and the value of nothing. It is hard-hearted people who are unknowingly supporting world-disaster. True knowledge, wisdom, must be informed by sympathy, feelings, and heart. Two: The American heart has turned to stone due to sexual repression, stretching back to our Puritan beginning. Everyone in this culture is, as a manner of upbringing, sexually wounded, resulting in fear, shame, guilt, and resentment. The wound festers; self-doubt and self-hatred prevent us from loving others. Generosity, the opening of the heart, begins with the ability to experience sex as a gift. If you cannot do this, then all your good deeds will be wrapped in resentment. The Christian concept of love, which desexualizes it (Agape instead of Eros), leaves the person sick and suffering at the core. Three: To open the heart so we can think deeply it is necessary to search and find our erotic nature, accept it, and freely express it. This is not something that can be done alone -- through Yoga, Tantra, for example -- but requires a new man/woman relationship. The old relationship -- namely, monogamy (whose first historical form was patriarchy, but which is now co-dependency or co-ownership) is unnecessarily restrictive, a bedrock value, an unquestioned premise, the ideological basis of State Monopoly Capitalism which is destroying this planet. In short, we will not think deeply unless we love, and we will not love unless we practice a free sexuality. Dare to love more than one person! It's a simple idea that's hard to do. Consult your daydreams! Beginning The integration of politics and sexuality is the best way to build a social movement for resolving the ecological crisis which is threatening to bring Life on this planet to a crash in probably one or two generations, perhaps sooner? Traditional politics, party-politics, and protest-politics, are necessary for postponing world disaster, for providing time and space for fundamental lifestyle changes, but is not sufficient to heal us from the ground up, according to the original-natural order of things. For this task we need to mobilize a different kind of energy, not negative energy, but positive energy, the energy of Eros. Sexual love is the prototype of all human happiness. If we let this joy, instead of conscience or duty or protest be the source of our community building, it would bring together and hold together aware people. Necessity alone, the advantages of work in common, even the primary work of saving the planet and ourselves, will not hold us together because the psychological damage in America is too great. Americans have a defensive ego-structure -- a system of self-deceptions, projections and prejudices that distort our perception of the world -- the cost of survival in this harsh and grossly unfair society. This makes us, as we are, incapable of forming enduring political communities for social transformation, which is precisely what we must do in order to avoid eco-catastrophe. We cannot get along well enough with one another for long enough to do the things that must be done. All our sincere and noble efforts self-destruct, but we can no longer afford to fail, for now the planet as a whole is in jeopardy. What will bring us and hold us together for world transformation? Erotic love is the last remaining force in the modern world capable of mobilizing, sustaining, and perfecting us for this long and difficult task. But not if the erotic life-force is damned by monogamy. A transforming political community of monogamous couples is impossible because monogamous love places itself first and everyone else second; it produces separation and tension between lovers and everyone else, couples and society. However, by refusing monogamy in favor of a highly discerning free love, there is a chance of knitting a community that will not easily unravel. The pairing process, as far as I can see, will remain the basis of the social structure, but we could all work more easily and much better in a network of loving relationships, pairing without exclusivity, opening lines of deep communication that are presently jammed by jealousy, competition, mistrust, fear and arrogance. The key is not to abolish one-to-one love, but to multiply it. There is already a manifest hostility between the sexes, which is going to get worse. Much of it is a result of a false morality that prohibits us from knowing one another. Each man is "allowed" to intimately know only one woman, and vice versa. How can we expect to find and work out answers to the critical problems we face, if a vital point of discovery, wisdom and sustainability -- love between men and women -- is so limited! The age of discovery and togetherness between the sexes has not yet begun, so let it begin now with a few individuals who defy the sacred cow of conventional morality -- namely, monogamy-- in favor of political love, which means loving the highest in oneself and others, making one's political destiny with a lover clear and binding, creating diverse relationships, loving communities, in which women draw out the best in men (infusing men's minds with love), and men draw out the best in women (inspiring them with intellectual theory and global political priorities). Real love is transcendence, beyond the mutual validation of empirical egos, toward a shared commitment or vow, not just between two people, but to a new commonwealth. The function of these erotic-political inter-relationships is to accelerate evolution, nature's effort to become aware of itself as a whole, before an eco-catastrophe resets it back to the stage of the cockroach. Why not affirm sexual love as a vehicle for progressive social change; it is presently misused for every moneymaking purpose imaginable -- with great success. That should tell us something. This retail culture would collapse if people tasted real happiness, instead of being locked in monogamous relationships that cannot satisfy the mass of humanity for a lifetime (even if a few simpletons stick to a single spouse), driving people elsewhere for satisfaction, finding everything but the real thing. When material circumstances are ripe, an idea, Learn to love more than one person, can be a decisive force in history. It depends on a handful of living examples that prove the reality of the concept, and then thousands and tens of thousands will spontaneously respond to it. Today, the information and organs of communication for world transformation are in place: it is the inner readiness for widening the domain of love that is lacking, as Lewis Mumford said. That is our challenge, for without a positive concentration on love, understood as the integration of sexual desire and political awareness, we will not be able to rescue the planet and its creatures from the growing forces of hate and violence. Did everyone who is dissatisfied with his or her love life make the wrong choice, or could there be something inherently wrong with monogamy? The American way is to always want to solve every problem with a new and improved technique, rather than consider a bold, new reorganization of life. The solution of the sexual problem, however, takes us to the core of human nature, and demands that we come to terms with the human role in the greater scheme of reality, our place in the cosmos. According to the German philosopher, Maik Hosang, the logos of love can save us: evolution occurs through qualitative leaps, from matter to life to human life. Love among the parts sets the stage for the emergence of higher reality. The gravitational order of the celestial bodies generated life, and the balance and harmony of living beings gave rise to humankind. A just and peaceful world-order is the next step forward, but we need to untie the knot of monogamy and let the whole of evolution flow through a new and free man/woman relationship, creating loving and lasting human communities, which will rationally regulate our relations with nature. Frederick Engels' book, The Origin Of The Family, Private Property And The State, argues that "group marriage" is characteristic of hunter-gatherers, whereas horticultural people prefer "pairing marriage." The later is more hedged around with restrictions, but is not based on any assumption of sexual exclusiveness for either partner. Pre-European America, according to Lewis Morgan on whose empirical research Engels based his theory, is the classic soil of the pairing family. The Iroquois, for example, simply dissolved relationships at will by going back home, and held festivals every year when tribes came together for the purpose of wider sexual enjoyment and cultural enrichment. According to Engels, monogamous marriage, the third historical stage of the man/woman relationship, results from the influence of private property (beginning with the domestication of animals). Its express purpose being to produce children of undisputed paternity (so women cannot be permitted to have sex with other men), which later come into their father's property as his natural heirs. Engels shows what a small part individual sex love played in the rise of monogamy. It has an economic origin. And along with permanent monogamy there soon appeared prostitution (for men) and adultery (for women), with no cure for either one. According to Engels, women brought about the transition from group marriage to pairing marriage, with its greater equality and joy, but men introduced strict monogamy -- though indeed only for women. In her introduction to Engels great book, Eleanor Leacock argues that it is crucial for women to understand that the monogamous family as an economic unit is basic to their subjugation, calling it, quoting Engels, the world historical defeat of the female sex. Monogamous marriage, characteristic of modern people, imposes too heavy a weight on human beings. It is not the natural form of human association that corresponds best to human nature; it was a wrong turn, a historical mistake, perhaps facilitated by natural selfishness, but the important point is that it is not irreversible. We need to recapture the freedom and happiness of pre-monogamous tribal love relationships. L. Morgan, after studying the American Indians, came to the conclusion in his book, Ancient Society, that the advanced forms of civilization will be a repetition, but on a higher level of the principles of liberty, equality and fraternity which characterized the ancient gens. Love Politics is the idea that sex, the oldest force in the world for building community, when linked throughout to emancipatory consciousness, is still the basis for building a political community that puts us on the path towards a good society. The way to make us strong enough, wide enough, and deep enough to carry out the required socio-economic changes is to make the entire process an erotic adventure. A group of monogamous couples is a boring place, dead spirit, because you cannot stifle the erotic basis of community and hope to keep it alive and well. Gatherings and meetings of any kind do not work. Politics is bleak in America; we have come down to the primal energy of Eros as the source for a genuine political revival. Only by allowing sexual energy to flow more openly, as in aboriginal societies, can aware people create and sustain enough human cohesiveness and solidarity to make a true beginning... Read the whole essay (includes the above extract; scroll to the third section of the essay, entitled "Family", to continue reading where the above extract leaves off). ©2004 Glenn Parton |
(Fourteenth of fifteen*
instalments of
the
upcoming book Natural
Enterprise. ) "Find a need and fill it".
I have heard this quote from no fewer than a dozen successful business
leaders. Ted Rogers, son of the inventor of the alternating-current
radio tube (that allowed radios to be powered by electricity), and one
of Canada's most successful entrepreneurs in his own right, recognized
a need for more varied radio and television programming in Canada, so
he bought up some new and very inexpensive licenses, for FM radio
stations (when there were no FM stations and few FM radios), and for
Cable TV distribution (when there were very few cable distributors or
customers). Ted usually starts his speeches with the six-word quote
that began this paragraph.Entrepreneur Magazine lists 'find a need and fill it' as Rule #1 for business start-ups. Chuck Frey's 'Innovation Tools' says these six words lie at the root of any business success. It's the most important business advice you can give. But what does this mean? It means that every successful enterprise's offerings (products and/or services) meet four criteria:
The key to doing this is in research, the difficult, time-consuming (but usually inexpensive) process of discovering the who, what, when, where, why and how of unmet needs. There are two kinds of research: Secondary research entails reading and browsing online to gather information that has already been published about the market, and need, and the possible solutions to it. Primary research entails talking to people directly to answer these questions, gathering unpublished information and intelligence. Successful needs identification usually stems from primary, not secondary research. How do you go about doing this? To some extent it will depend, of course, on what the business idea is. You're going to have to be creative and patient and methodical in solving the all-important problem of identifying what the market needs, which is not already being satisfied by existing products and services. That means you're going to have to take the time to learn a lot about the marketplace, and about customers. Here are some ideas to get you started:
You'll also learn a lot about the research process, and you'll get better and faster at it the more you persevere. I know researchers who are the de facto Subject Matter Experts on a lot of subjects, far more informed, and better able to substantiate their opinions, than the gurus who have worked in the industry all their lives. Good primary researchers have the benefit of current information gleaned directly from the horses' mouths, a lot of them -- the Wisdom of Crowds. You might think it takes a lot of gall to get so many people to give you so much information and to offer their opinions free of charge. But entrepreneurs and researchers I know tell me people are often glad to help, and to offer their opinion, as long as the demand on their time is modest and that the solicitation is polite and personal. That means, ideally, face-to-face, with the telephone used only to secure an interview with them. Prepare to wear out a lot of shoes doing your research. Because business' products and services are so diverse, it's hard to generalize beyond this point about the process of Filling an Unmet Need. As the next three chapters will show, not only does going through this painstaking and time-consuming process almost guarantee you success, it can also dramatically reduce the amount of time, effort and money you need to spend promoting and marketing your product or service (you've already met a lot of your first customers, and if you fill their unmet needs they will spread the word to others -- and take some pride in having played a part in your success), and it can even reduce the amount of money you need to raise to launch the enterprise. But most importantly, you should follow this process, gruelling as it may be, because it works. If you doubt me, talk to any successful entrepreneur about the value of doing this, and you'll be convinced. In fact, this book, and the university-level Distance Learning course being built around it, came about precisely by this process: Prospective entrepreneurs, MBA students and professors I had been talking to over the past year kept telling me there was an urgent need for proven, comprehensive, practical business advice for entrepreneurs, both those looking to start their first business and those disenchanted with the struggle and disappointment that 'traditional wisdom' about entrepreneurship had led to. So I'm confident that this book will be a success and prove the entire point of this chapter, and without the need for a massive book publicity campaign. * As the book nears completion, I've taken the liberty of revamping the order and the organization of the chapters somewhat. Chapter 11 (Day to Day operations) will now become part of an expanded Chapter 5 (Improvisational Planning and Day to Day Management), with additional material on self-managed enterprises (defined goals, roles and collaboration processes), on entrepreneurial decision-making (communication, consultation and consensus-building), personal productivity improvement and management by 'walking around'. Chapter 10 (Launch & Life Cycle) is being renamed Business Evolution and will be the final chapter in the book (an excerpt from this chapter, describing organic life-cycles, complex adaptive systems, succession planning and 'natural death', will appear next week in this blog). The material on Innovation will be spread across three chapters: The Importance of Innovation (why it has been historically the #1 driver of business success); An Innovation Culture (including how to develop core innovation competencies); and The Innovation Process. Confused? A complete table of contents will appear with next week's instalment. The final book will also include about 50 'mini-case studies' drawn from my personal experiences with entrepreneurs, and from some of the leading literature on entrepreneurship: Success stories of companies that have exemplified Natural Enterprise, and war stories of those that, mostly, have not. Many thanks for all the comments from readers that have helped make writing the book a joy, and a truly collaborative experience! |
Things are usually the way they are for a reason.
But there are few situations in the world that appear, from a
distance,
as unreasonable as the war between Israel and Palestine, a war that
has
been going on, in essence, without let-up for more than half a
century.
At one point the efforts to reach a peace settlement got so close to
success that the negotiators on each side received Nobel Peace prizes
for their efforts. But the dream didn't last, and for reasons we
couldn't fathom, the cycle of bloodshed, escalation and retaliation
cranked up again and is now at firestorm levels, threatening to push
the entire Mideast into even more cataclysmic violence.The reason we couldn't fathom this, is because we've never lived there, never walked a mile in their shoes. In The New Yorker this week, Jeffrey Goldberg provides us with an excellent proxy for such an experience, as he crisscrosses the area, from Israel's "ideologues of aggressive settlement" to Palestinian mothers teaching their children the honour of death in the holy war against the Jews, describing what he sees and what he hears from those in power, and from those who have nothing. It is a gut-wrenching, depressing journey. You'll need to buy the May 31 edition to read it, and I would recommend it highly. Alternatively, you can listen to Goldberg summarize his findings, along with a slide show of photos by Gilles Peress, here. One of those photos, of a Palestinian woman peering through a temporary gap in the new Israeli Separation Wall, is reproduced above. Goldberg makes no secret of his personal view of all this: The
leaders of the Jewish national-religious camp do not adhere to
observable reality, They exist in the glorious Jewish past and in the
messianic future but not in the reality of today, in which Jewish
soldiers give their lives to protect settlements; in which
Palestinians
live and die at checkpoints; in which Israel is becoming a pariah
among
the nations; and in which Israel may one day cease to exist as a
democratic Jewish state.
[Michael Tarazi, legal advisor to the Palestinian negotiating team says] "Settlements are the vanguard of binationalism" -- a single state that would soon have an Arab majority. "I don't care if they build more. The longer they stay out there, the more Israel will appear to the world to be essentially an apartheid state."... "We have to look at the way the South Africans did it. The world is increasingly intolerant of the Zionist idea. We have to capture the imagination of the world. We have to make this an argument about apartheid." The view of the moderate majority on both sides is that the best of a sorry lot of options is to have Israel dismantle the settlements and withdraw from the pathetic Gaza Strip and the volatile West Bank, to the so-called Green Line, the UN-brokered treaty line after the last "official" war. But that majority view is very fragile, and violently opposed by a significant minority on both sides. The settlements in the occupied territories are the flash-point, where hugely outnumbered Jews, many of them vehemently anti-Arab, provocative, and uncompromising, are surrounded by largely militant Palestinians ready to lay down their lives to reclaim "their homeland", and protected by an Israeli army that has ceased being protectors and become an army of occupation, many of whom are all too willing to demonstrate violently which side they support, as Goldberg reports. There are no good guys and bad guys in this war, and every confrontation, of which there are thousands, at every checkpoint, every attack by Arab militants (many of them children), every razing of Palestinian homes to make way for more Iraqi settlements, every suicide bombing, radicalizes both sides and renders the position of the moderate majority untenable. The extremists on both sides, outnumbered though they may be, are firmly in control of the political agenda, and their every provocative act strengthens their position rather than ostracizing them. The "ideologues of aggressive settlement" on the Israeli side, and especially in the settlements, largely believe that all of the occupied territories are theirs by divine right, and that it is the will of God that all Arabs be expelled from their holy land in its entirety -- that, as their website says, "There is no Palestine". And the militants and zealots on the Palestinian side, among the poorest and most destitute people on the face of the Earth, and with one of the highest birth rates, state categorically that they would not stop fighting if Israel withdrew from Gaza and the West Bank, but would merely be encouraged to continue the war until all Jews were extinguished from their holy land. The rabidly intolerant have the will and the ready means to scuttle every attempt at compromise, to embarrass moderates, to incite violence and then say "I told you so." There is nothing particularly unique in this, of course. Many of the tribal wars in Africa, the ethnic wars in the Balkan states, and the insane religious war in Northern Ireland, exhibit the same shameful, and shameless, pattern of violence and intransigence. The next, inevitable attack by Islamic fundamentalists on US soil will surely produce the same knee-jerk result in the US, and launch another war to treat the symptoms and exacerbate the disease. Ariel Sharon, less moderate than most but less extreme than the extremists, has taken an impossible 'middle' course sure to satisfy no one: Withdraw from Gaza, kind of (there are a host of conditions that render the withdrawal largely a joke to Palestinians), and bulldoze Palestinian homes to build a mammoth wall, not along the Green Line but deep inside the West Bank to "protect" the Jewish settlements, which are everywhere, not just in the border areas. The partisan, bipartisan support he has received in the US shows how little America's leaders understand the realities of the area's politics. As I've said before, the only answer, and it will take decades, perhaps centuries to achieve, is to deal with the underlying humanitarian issues, to give Palestinians a reason to value peace, "something to lose", and help them build infrastructure and educational institutions, and a future to believe in. Poverty, ignorance and inequality, not religious and ethnic hatred, are the real enemies of peace. It doesn't matter whether the area is partitioned into two states, fairly or unfairly, or made into a single apartheid state. Things are the way they are for a reason, and in Israel-Palestine the reason is entrenched, and there is no short-term answer. No matter who represents the two sides, there will be decades of violence, war, and bloodshed to come, and it is inexcusable and ignorant of those of us who don't live there to take sides for cynical political gain. Let us instead -- as we should be doing in Afghanistan, Iraq, and all the other areas we have recklessly meddled in, in the absurd and arrogant belief that we understand the problems and have all the answers -- let us instead invest in infrastructure, in education, in building a better world even as the zealous minorities try to tear it apart. The founders of the religions we all claim to believe in would surely understand, and nod in assent. |
![]() Sudan has a great deal in common with Afghanistan. Both countries are horrendously overpopulated relative to their carrying capacity, and have exploding populations -- Sudan's population of 40 million people is doubling every 25 years and that rate is not slowing, raising the spectre of its population topping a half billion by the end of the century. Both Sudan and Afghanistan are also desperately poor, with only 7% of Sudan's land and 12% of Afghanistan's capable of supporting agriculture. What's worse, over-farming, over-grazing and global warming are producing chronic drought, which in turn causes massive famine and desertification. Encroaching desert has already halved arable land in Afghanistan since 1975, and the same phenomenon is happening in Sudan. Both countries have long legacies of brutal and repressive dictatorships, foreign occupation, savage and interminable civil war, lawlessness, genocide and, in the case of Sudan, slavery. And both countries provided safe harbour for Osama bin Laden. What is happening now in the Western Sudanese provinces of Darfur is merely a continuation of a centuries-long legacy of misery, poverty, conflict and violence. In this week's New Yorker Pulitzer Prize winner Samantha Power reports from Darfur, with first-person interviews with government and rebel leaders and the victims caught eternally in the middle. Some of the information she reveals in telling the agonizing story of this impoverished and hopeless nation:
What about invading Sudan? Its government is much more popular, at least in the North, than the government of Afghanistan, and the end result of an invasion would inevitably be the same as what we see in Afghanistan: Tyranny replaced by anarchy, the retrenchment of the power of local warlords, massive resentment by the locals of the invading force's inability to bring order or build infrastructure to allow even the promise of a normal life. Intractible civil war and strife. And quagmire for the invaders. Should we arm the non-Arab people of Darfur so they can defend themselves? After all, the weapons used in the genocide against them came from the West and from Russia, so can two wrongs make a right? And we can't disarm the janjaweed -- in Sudan, as in Afghanistan, there are so many weapons that disarmament is an impossible objective. This was, of course, how we dealt with the earlier problem in Afghanistan -- providing arms to the Taliban and other extremists to allow them to defend themselves from the invading Russians. We all know how successful that was. Should we relocate a million or two million people to Chad, and pay Chad to take them in, and protect their borders? This was how we dealt with the persecuted Jews after World War II, helping them build a new homeland in Israel. That, too, has been a political nightmare. Why would the people of Chad, itself overpopulated and struggling, be willing to give up part of their homeland to accommodate a huge exodus of destitute foreign refugees? The sad reality is that there is no answer. The problem is that there are too many people and not enough land, water, or resources to support them. Throughout human history, the maximum sustainable population has been 160 people per arable square mile (1 person per 4 arable acres), which would mean that Sudan should have no more than 11 million people, a quarter of its current population. By the end of the century it could have fifty times this maximum sustainable population, and if desertification isn't halted, it will be even worse. If we think democracy, 'free' trade, education and technology are somehow going to prevent this situation from being catastrophic, we're wildly deluding ourselves. What's happening in Sudan, now, is foreshadowing what will happen worldwide by the end of this century if we don't address massive overpopulation, unsustainable resource consumption, and all the consequences that these two excesses produce: famine, war, destitution, lawlessness, epidemic disease, terrorism, tyranny, oppression, suffering, genocide, and ecological collapse. Sudan is a country out of control, and while we must of course provide humanitarian aid to its needy masses, and do everything we can to persuade its government to allow us to help it broker a lasting peace, this is only a stop-gap. We must convince the government and the people of Sudan that it must reduce its population and start stewarding its resources in a sustainable and responsible way. Otherwise the next war, the next genocide, the next famine, the next epidemic, the next oppressive government, will be incomparably, unimaginably worse. They say you can't get blood from a stone, but there seems to be no limit to how much blood can be wrenched from an ocean of sand. Photograph of a Darfur refugee camp from this remarkable online portfolio by Bruno Stevens at New Yorker online. |
![]() Global Footprint Stress Index: Extreme (purple, >10), High (orange 3-10), Moderate (yellow 1-3), Low (white <1) Last month I wrote an article suggesting that a propensity for war-mongering and civil violence, i.e. the tendency to take hasty and extreme action rather than a reasoned and responsible response to a crisis, might be attributable to what Edward Hall describes as population stress, the adrenaline-driven aggressive/panic stress response that all creatures exhibit when their population greatly exceeds sustainable carrying capacity. Hall explains that this is nature's 'last resort' method of bringing the population of the species quickly back into balance with the rest of the ecosystem, when the species fails to manage its own numbers and when opportunistic diseases don't do the trick. Earlier I had calculated< /a> a simple Population Stress Index (PSI), which was computed by multiplying density per arable square mile by population growth rate, and I compared it to an astonishingly similar map by another blogger, Matthew White, showing violent death rate by country. As I explained in last month's post, the PSI is an imperfect stress index. It does not show the very different levels of consumption and demand on local resources of people in different countries (which has as much to do with sustainability as population). So I have now computed a Footprint Stress Index (FSI), plotted on the map above, which is computed as follows:
Resource Use Index: Sample
Countries
Footprint Stress Index: Sample
Countries
The US, China, Congo, Colombia, Venezuela, and several Mid-Eastern nations all have FSIs in excess of 10. These are all countries embroiled in war, imperialistic or regional or civil, except for China where dissent is ruthlessly suppressed. These are the countries that are suffering enormous anxiety because not only are they consuming vastly more resources than what they have available domestically, their populations or industrial capacities are also growing rapidly, meaning they will need to find ever more resources outside the country to feed the soaring need. Japan, South Korea and most European nations have very high Resource Use Indices, but because their populations are growing slowly and because they are mostly very aware of conservation, their EFs are not increasing. As a result, their FSIs are more moderate. Because they all depend so heavily (90% or more) on imports of other countries' natural resources, however, as these resources get depleted and as exporting countries realize how cheaply they are giving them away, these nations' unsustainable resource demands will not be able to be met, and that will drive their Footprint Stress Indices way up. Once these scarcities become endemic, there will no longer be any option to increase resource use, and at that point the Resource Use Index itself will become the Footprint Stress Index. What will the world be like when dozens of nations, whose economies are using resources at more than ten times the rate they can sustain them from domestic supplies, suddenly find the price of these supplies quadrupling, or that these supplies are not available at any price? Colour all the countries on the left side of the Resource Use Index table above purple on the map at the top of this article and you'll get the idea. We're talking about a world war for increasingly scarce resources. And all of the countries on the right side of that table then become invasion targets. We all know what we have to do. Immediate massive taxes on resources to finance the development of technologies that conserve or don't require natural resources. Shut-down of corporations that waste resources, that pollute, and that produce non-essential products. An end to subsidies, so that we can begin to realize the true cost of our profligate deficit spending. The pay-down of government debts to reduce the risk of economic collapse when interest and inflation rates spike. Incentives for having no children, or maybe one. Of course, we have no appetite for these draconian solutions. The corporatist Frankenstein monster is perpetuating the waste and madness that is producing this crisis, and they accept no responsibility for the ultimate Tragedy of the Commons that will hit us with colossal force once we simply run out of resources to consume to keep civilization's engine running. The hydrogen economy simply won't occur fast enough to stave off disaster. Our best hope is, ironically, that some crisis will shock us into collective action before the real crunch hits. We learned nothing from the oil line-ups a generation ago, but perhaps it is not too late. If the first crisis to hit is manageable, we may be motivated to combine three massive human efforts: Voluntary negative population growth, global large-scale conservation, and an unprecedented investment in innovation and new low-footprint technologies, that could prevent a social, economic and ecological collapse. We survived a Great Depression three quarters of a century ago by exactly this type of huge, collective intervention. That's what we need now. The 'market' isn't going to fix this mess. |
My daughter spends much
of her workday at the computer, but has no interest in blogging. Her
hobby is scrapbooking,
a hobby that now supports a $2.5 billion industry. A scrapbook is
essentially a photo album on steroids, replete with souvenirs,
commentary, and now, special thematic papers to make your collage a
work of art. Special scissors are involved, as are many art media
(paint, chalk, etc.). Stores catering to the hobby are springing up
everywhere. People belong to scrapbooking circles (where you share
your
technical skills in scrapbooking, more than the actual scrapbooking
content, with others), and are signing up for classes in scrapbooking
and attending scrapbookng conferences. There is a Scrapbooking for Dummies book. Last week, during a delightful dinner with fellow Canadian bloggers Seb Paquet and Gary Lawrence Murphy, we talked a little about this, and my dinner companions defined the hobby as Blogging + Permanence. Where a blog consists of nothing but bits and is totally etherial, a scrapbook is tangible. It has heft. It has presence. It is also a social hobby, far less solitary than blogging. Mothers and daughters work on their scrapbooks together. And the subject matter is much more personal than most bloggers' writings and photos (livejournal bloggers excepted). This is perhaps because the privacy of scrapbooks allows this intimacy -- no fear of stalkers stumbling on your scrapbook the way they can on your blog. And scrapbookers are overwhelmingly female. They are also, photobloggers aside, of a more artistic bent than the vast majority of bloggers. The whole point of blogs was to make website composition simpler, so the writer could concentrate on the words. Scrapbooks are all about composition, and that composition is getting more sophisticated all the time. Some scrapbookers are even taking art classes so they can supplement their photos with portraits and other works of art. The hobby is even encroaching on genealogy, with much richer stories about, and embellished with artefacts of, one's ancestors than one finds on the usual 'bare' family tree. I keep thinking there should be more overlap between the two hobbies, but while there are lots of websites on how to scrapbook, there are very few blogs devoted to scrapbooking (and those that are seem to have mostly been abandoned, presumably so their writers can pursue their favoured hobby instead). There is certainly a ready opportunity to bring the hobbies together: Scanning the pages of a scrapbook into a blog would not be difficult, and would create a backup copy of the scrapbook that could be given to others or shared with those far away. And if the blogging tools weren't so clumsy, they could allow us to print out our blogs and preserve them, with some of the related real-life scraps, the comments threads etc., in a hard copy archive that those (like my father) who say they find reading online too hard on the eyes could browse. Why doesn't this happen? Probably because the content is different, and the intended audience is different. The audience for your scrapbook (besides yourself) is the person sitting beside you, commenting on each page, sharing your art in a very tactile way. The audience for your blog (besides yourself) is the vast, mostly unknown horde of readers who find your ideas interesting, your compositions provocative or inspiring, your information useful, but who, for the most part, won't miss what you've written next week when it disappears into the impenetrable blog archives. Blog posts are ephemeral, quick flashes, fireworks, left brain stuff. Scrapbook pages are memories, permanent vehicles to recall, richly, again and again, treasured memories. Drawing on the right side of the brain. |
![]() Last year I waded through Jeremy Rifkin's The Hydrogen Economy and wrote a blog post that explained what's promising about hydrogen as a fuel, and its two major drawbacks. I used two charts, reproduced here, to explain how it works and what's holding it back. The chart above shows the energy economy we have today. Red boxes are non-renewable, polluting and environmentally damaging energy sources and green ones are clean and renewable. Whether we use hydrocarbon fuels or electricity to light, heat and cool our homes, it's likely that non-renewable, damaging sources are producing it. Our cars likewise burn fossil fuels, and although hybrid cars are certainly an improvement, they still depend on fossil fuels to create ('reform') the hydrogen that the fuel cells convert into electricity. The chart below shows the energy economy in twenty years, if we can solve the two major dilemmas of the hydrogen economy. ![]() Under this scenario, hydrocarbons are replaced by solar, wind and other renewable, non-polluting, non-damaging energy sources. The central hydro utility is replaced by a local energy co-op, which produces energy for your community from its own solar collectors, wind turbines etc. The compressed hydrogen used to power next-generation pure hydrogen vehicles is produced from some of this electricity, and distributed through local service stations. The excess electricity produced by these cars can be used to provide light, heat and cooling to the home or sold back to the local energy co-op. The cars themselves will have no engine, no pedals, clutch or gearshift, make no noise and produce no harmful exhaust. The entire process will require no burning, no pollution, and no grid at the mercy of multinationals and sheikhs. What are the two catches? First, the current cost of electricity produced from non-renewable sources is very expensive, and the process is cumbersome and not yet terribly efficient. Even more problematic is the $100 billion cost of building the infrastructure to generate, distribute and store the electricity and hydrogen, obsolescing a comparable amount of existing energy infrastructure, and probably causing some consternation to and resistance from the owners of that infrastructure. Yesterday the University of New South Wales
predicted that by 2010 a new generation of photovoltaic
'harvesters' based on titanium dioxide ceramics will both collect
solar energy and
use that energy to produce compressed hydrogen from water. A 10m
square
array, such as that depicted at right, mounted on just half the
households in a sun-rich country like Australia, could produce the
entire country's energy.This would allow an even more distributed, decentralized model than that depicted above: With each household able to produce its own energy, the local energy co-op might be nothing more than a virtual market, and the need for local service stations selling or even producing compressed hydrogen would be obviated. We'd all change from consuming to producing energy. The university has even higher hopes for the titanium dioxide technology behind this advance: They believe it will allow innovations in other areas such as "water purification, anti-viral and bacteriacidal coatings on hospital clothing and surfaces, self-cleaning glasses, and anti-pollution surfaces on buildings and roads". Anyone know anything about titanium? I know it's a metal, but is it plentiful and easy and clean to extract? Is it recyclable? Durable? Toxic in landfill sites? I sense a bit of grandstanding and breast-beating by UNSW here. Is there another catch they're not telling us about? |
Dave
Snowden has a lot of nerve. The founder of the IBM Cynefin Centre
doesn't stop at saying that collecting 'best practices' and most other
accepted Knowledge Management activities are largely fruitless (he
makes an exception for standard practices in highly prescriptive jobs,
and proven, authorized practices in high-risk and high-security
situations). He is almost as disdainful of many of the idealistic
goals
of Personal Knowledge Management -- helping front-line workers to do
their jobs more simply and effectively and to find experts they can
draw on and network with. If the tools to do PKM aren't adequate, he
maintains, the answer is to create better tools, not show people how
to
use deficient ones (and creating tools is IT's job, not KM's). One of
the things he thinks KM should be doing is helping management
understand and lead their organizations more effectively. Management
is, after all, the group paying for organizations' KM activities, and
a
group that is, in most organizations, far from happy with what KM has
delivered. Snowden argues that the best way for KM to help management
is to be a kind of 'cultural anthropologist' in the organization you
are working in or advising. One of the ways anthropologists study and understand tribes is by listening to and gathering stories. Analogously, Snowden says, it's important that KM people get out and spend time on the front lines really understanding what the organization's real stories are -- not the ones that appear in the mission statement or the company newsletter, which say what management wishes the company culture was, but the peer-to-peer stories that truly define the organizational culture, drive what people really believe and do and how they act, and make the company, for better and for worse, what it truly is. To gather those stories, you must be as honest as an anthropologist, not try to do it surreptitiously, because people only tell the real stories to people who have gained and earned their trust. Snowden has developed very sophisticated and rigorous processes for doing so, which he details in his 'masterclass' called Using Narrative in Organisational Change,, which you can now buy on CD-ROM. In Thomas King's book The Truth About Stories, King argues that if you want to change a culture, you need to change its story, because that's all a culture is. I don't know that Snowden would disagree, but he would argue, I think, that changing an organization's real stories is not so easy. That's why mission statements don't work -- they're wishful thinking, myths that management would like to believe everyone buys and is motivated by, but really aren't. If you're in management, he says, you don't change the stories, he says, you understand them, then you act on them, and then you make them your own, retelling them in your own way so that you show the people in the front lines of the organization that you understand the real culture of the organization (and the real problems of front-line workers). In so doing you harness the astonishing power of 'true' stories. Snowden is acutely aware of the overt class distinctions in Britain that make trust, and hence collecting stories, hard to achieve. While some of us in Europe and North America might argue that our class distinctions are not as formidable barriers as they are in the UK, I think this would be a mistake. Americans, I have observed, make a great effort to pretend that class distinctions don't exist or are permeable, by allowing everyone to use first names, for example, when in fact the hierarchies are at least as strict as they are in the UK. The only real difference is that the determinants and clues of status are subtler -- a bit more tied to wealth and the circles you move in and a bit less pre-determined by heredity. But trust is still deepest peer-to-peer and extremely hard to earn and sustain between management (or their henchman consultants and head-office lackeys) and front-line people. That is perhaps why management is in a constant quandary over decentralizing -- it clearly improves productivity, innovativeness, morale and work effectiveness, but it allows people that management doesn't really trust more control and autonomy, and perhaps even allows them to develop -- heaven forbid -- their own organizational culture. The reality, as Snowden argues, is that management is never in charge of organizational culture, that people behave the way they do partly because they've learned it's the most effective way to do their unique job and partly in their own self-interest, and not because it's in the procedure manual or the role description or aligned with the mission statement or the strategic plan. Once you have collected the true stories in an unbiased manner (Snowden carefully explains how to remove bias, so you don't get 'fed' just what you want to hear or put your own personal 'spin' on the story), the next step is to act on them. Stories tell management important information about what works, and, more importantly, what doesn't work, in the organization. A lot of stories are about how people have solved problems that management hasn't addressed, or which management has in fact created. These are often very comical or very heroic stories that not only have important messages for management, but illustrate exemplary behaviour that management may not realize it's not rewarding, or actually inhibiting. It is critical, Snowden says, to make sure you understand the stories, and to collect and organize and ponder a lot of stories, before charging in and making changes that misconstrue the organizational culture, impede rather than help, and destroy forever the trust that the story-gatherer built up to capture this critical information. And finally, once management has acted carefully and conscientiously on the learnings from the stories, they can actually make these stories their own, not by retelling them in the same words and context as they heard them (that would be disingenuous, a form of intellectual property theft), and not by appropriating them and making models and heroes of their protagonists (that could make the poor protagonists look like head office plants), but by conveying the same messages and lessons with stories from their own personal work context. Crafting such stories is a complex, rigorous and skillful process, and explaining this process takes up much of Snowden's 'masterclass' time. There are different types of stories, like fables, myths and viruses, each with a different purpose and different construction (the course provides templates of each). Even more important is the testing of stories by telling and having others retell them until they are perfected. The impact of an executive telling employees a real story about the organization, credibly and powerfully, can be profound, even transformational. Just imagine -- instead of the boss telling his/her people what to do, and evaluating them on his/her perception of their 'performance' in doing so, picture the boss explaining that he/she understood exactly why his/her people were doing what they were doing, and offering constructive ideas on how management could make the employee's job easier and more effective. Management supporting the staff instead of the other way around. Hey, I know it's a 90s idea and is out of fashion again these days, but stories, properly collected and interpreted by trained KM practitioners, can make it possible. I hope Dave won't object to my sharing one of his stories to illustrate this -- it's hard to write about stories without at least one example. He describes a group of public service utility workers who are subjected to a consultant's efficiency review, which leads to them being given fewer work breaks and being given networked PCs to allow them to save time travelling into the office for paperwork between jobs. What the consultant didn't realize (and what the careful collection of stories finally revealed) was that these workers shared vital information about how to do their jobs properly during these work breaks and office visits, and this information either couldn't (because it's highly contextual and needs conversation to convey effectively) or wouldn't (because of the lack of trust of how stuff posted publicly might be used by management) be captured in databases or messages on their new PCs. So the workers found a surreptitious place for unofficial work breaks and a surreptitious place for 'offline' documentation of information they wanted to share with peers, 'working around' the consultant's well-meaning but wrong-headed and dysfunctional change proposals. [Dave makes this into a long and wonderful story with a brilliant punch line, a resolution in which management finally learns from this mistake and turns it to astonishing advantage, and since I'm not telling a story here, I won't spoil it -- get the CD-ROM to hear the story completely and properly.] But the point is that the organizational culture is what it is, and usually for a good reason, and it's vital to understand that culture by collecting the stories that reveal it, before you try to change processes or behaviour, or the change effort will inevitably fail, as almost every organizational change effort does. I got out of the KM business last December, and since then I've toyed with the idea of becoming a new-age KM or PKM consultant, but then decided I'd had enough of this well-intentioned but endlessly-struggling discipline. But I recognize that there's still important KM work that could and should be done. While I agree that PKM needs better tools much more than it needs process improvement consulting, I still think there is much promise in Personal Productivity Improvement as an offshoot of KM. And now Dave has convinced me that the exercise of capturing and interpreting and acting on an organization's real stories would be worthwhile, especially for large organizations. But I think calling it Cultural Anthropology or Story-Gathering is a non-starter -- try to sell CEOs something with that woolly a name these days and you'll starve. What could we call it that would be accurate and still compelling to CEOs who don't, yet, get what it's all about? |
![]() I've written recently about the future state of business, a world incorporating powerful, versatile social networking tools. And I've played with most of the first-generation social software and read volumes about how it will, or won't, work in business and ultimately affect our daily lives. The concept is wonderful, and the technology is fun, but the tools developed so far suffer from three fatal flaws:
In an earlier post I stressed the importance of allowing each individual to maintain and organize their own content and their own networks their own way. At that time I said: "When you force people to adapt their mental models to a standard model (inevitably a complex one to accommodate a variety of specifications), a standard model that is dictated by the technology and its designers, you will get no usage, or at best reluctant, inefficient usage." If I were start all over again, to design the second generation of social software, it would be transparent to the user, wouldn't require any submissions, wouldn't keep any content in any central location, and would be so simple to use that even people without computers would use it. That
may sound like a tall order, but it really isn't. It would be like
building a house. Let's start with content, the foundation of the
house. Rather than getting people to submit stuff, we need to help
people to organize the personal information they already have, and
then
harvest it automatically. When I talk to people in the front lines of
just about every business, from proprietorships to large companies,
they confess their filing cabinets, the document folders on their hard
drives, rolodexes and other personal collections of information are
chaotic and impossible to find things in. They also say no one ever
taught them how to organize these personal repositories so that
content
could be found easily. Everyone just assumed that the skill to do this
comes naturally. So first order of business is personal content management. No
rules, no standards. Just some simple
tools that allow people to organize all the information and documents
they have into some order so it can be readily found again when
needed.
Let a whole bunch of PCM tools loose on the market, and let them
evolve
as people learn what they need and what they don't and what
organization makes sense to them as
individuals. Weblogs would be a good source of ideas for the
design of PCM tools, since essentially that's what blogs are.The next floor of the house is the metadata. Software developers would work with the users of individuals' content other than the individual him/herself to ascertain how they might want to use the individual's newly-ordered content, and develop tools to harvest the relevant metadata to do that. This second layer of tools essentially reorganizes the individual's content, transparently, in ways that make it more useful to the individual's networks -- actual and potential friends, associates, customers, suppliers etc. These tools would spider the content and essentially 'fill in the forms' that those in each of the individual's networks might need to access the individual's information in the format they want it in. The PCM tools would allow people to specify which content could be seen and accessed by others with the appropriate 'permissions', and the metadata tools would repect these permissions. These metadata tools would be invisible to the individual user, and would work automatically in the background as the individual added, deleted, and changed the content using the PCM tools. Still with me? Now comes the pièce de résistance. The third level of the house is the networking and connectivity tools, the ones that, analogous to the telephone switch, actually enable the identification of relationships, the making of connections, the transfer of information, and ultimately even collaboration and other more dynamic interactive applications of connectivity -- transactions. These applications harvest and mine the metadata, and have no content of their own. They operate on a just-in-time basis. These tools might include an Expertise Finder, a Connector, a Super Address Book, a Network Builder, a Publisher, and a Subscriber. So for example, if I'm researching solar power for my new house, or looking for people to work with me on a Meeting of Minds business assignment, I could use the Expertise Finder tool to identify who I could and should talk to, what information each of those experts has in their personal content that is permissioned for me to look at, multiple contact information for each of those experts, and the cost, if any, of contacting the expert and/or accessing their personal content. A Connector tool would then enable one-click connection to the selected expert(s) regardless of medium selected -- telephony, instant or asynchronous messaging, Simple Virtual Presence, etc. The Connector tool, just like a telephone switch, would connect people within an organization, or between organizations, or between an individual and someone in an organization -- it wouldn't matter. So if I work for a bank and I need to find an expert in financial derivatives, it would work exactly as my personal solar power search did. I could then choose between 'found experts' within the bank and those outside. If I want to contact my father in Winnipeg, or the group I play poker with on Friday nights, I would use the Super Address Book instead of the Expertise Finder before using the Connector tool, but the process would be analogous and as simple and intuitive as looking in a rolodex or phone book. And if I wanted to build a new network of people interested in discussing New Collaborative Enterprises, or whether Kerry should pick Kucinich as a running mate, I might use the Network Builder tool, which would function exactly like the Expertise Finder except it would identify people with particular interests rather than particular expertise. Finally, I could use the Publisher tool to 'push' selected content out instead of waiting for people to come and get it, and a Subscriber tool, based on RSS, that puts out a 'standing order' to pull in and aggregate others' content that meets my specified criteria. Just-in-time. Dead simple. Built on information I maintain, control and organize my way. Personal versus business information, internal or external, doesn't matter. A utility. An appliance. You could even build additional commercial and transaction tools on top of this. Buy a 'smart' fridge/freezer that takes inventory of what you have, 'permission' it to feed your PCM tool, and your grocery supplier can automatically compute, fill and deliver your order with no intervention by you at all. There are some important lessons to learn from the success and failure of previous technologies. A combination of simplicity-of-use, personalizability and adaptability has made tools like paper, books, pencils, paints, diaries, typewriters, newspapers, timepieces, telephones, radio & TV, personal calculators, CDs and DVDs ubiquitous and hugely popular. In contrast, the lack of these attributes in tools like the PC, musical instruments, the VCR, the fax machine, almost all software, PDAs and videoconferencing, has severely limited the market for these tools, and caused millions to curse their complexity. I don't blame first-generation social software designers for making the three mistakes that already have detractors raising their eyebrows. We need to do lots of experiments to see what will work and what won't. There's no harm designing and playing with skylights and new types of shingles even before the foundation is ready to be poured. And as Stowe said, social software "will become the cornerstone of a revolution in IT", not to mention a revolution in how we connect, network, and organize and share information -- activities that comprise much of the fabric of our lives. We just need to remember: Simple, Personal, Decentralized, Just-in-time. |
In last week's post on
Assembling
the Team for Natural Enterprise* I promised that I would present
an Elevator
Pitch
for such enterprises. Although this post is too long to deliver in an
elevator ride, it does explain what Natural Enterprise is and why you
might want to set one up or join one.What is Natural Enterprise? A form of self-organized, self-managed, community-based business partnership in which two or more people agree to make a living together as collaborators and peers, to strive to attain what each member needs to achieve for his or her personal well-being, to accept substantial responsibility for each other, and to respect and help the community or communities in which the enterprise operates. It is 'natural' because this form of socio-economic activity occurs ubiquitously in hunter-gatherer cultures and in non-human animal cultures. Why is it different?
What's the catch? Natural Enterprise could be to the modern economy what the Internet has become to modern politics and society -- an anti-hierarchal mechanism that democratizes and liberates economic power and opportunity the same way the Internet has democratized and liberated social and political power and opportunity. Both innovations fundamentally threaten established power, authority, 'wisdom' and control, by undermining them and rendering their hierarchies vulnerable and potentially obsolete. Large corporate oligopolies will recognize Natural Enterprises as threats to their power and profitability, and, much as they have responded to labour unions, will attempt to ignore, circumvent, weaken or crush them. For at least a generation, pionering Natural Enterprises, much like the fledgling Internet of the 1980s, will have to be content to play a minor role. Charles Handy envisions this as being like the relationship of the flea to the elephant -- Natural Enterprise will contract mainly with large corporations as suppliers, and will be to some extent dependent on these large corporations' largesse and their increased proclivity for outsourcing, along with the Natural Enterprises' own innovativeness and agility. As Handy says, such uneven contracts will at least be an improvement on the wage-slave employer-employee contracts they supersede. And eventually Natural Enterprises will become so numerous, and specialized and adept in so many industries and aspects of business, that they will start networking and contracting and associating with each other, using the power of the Internet. And much as specialty stores undermined and largely replaced the large, cumbersome, general-purpose department store, Natural Enterprises could ultimately eliminate the need for and replace large, cumbersome corporations. Just as the Internet created a socio-political and information 'World of Ends', where central control and authority are not needed and all value is created at the 'ends', so, too could Natural Enterprise create an economic 'World of Ends' where corporatism, oligopoly and massive size are not needed in economic entities and where all value is created at the 'ends' -- face to face with customers. It's a revolutionary and powerful and liberating idea, but it will take time, patience and energy to bring it about. How do I set one up? The Handbook is now being written. The framework is illustrated above. You can learn more about them here. ![]() * What's In a Name? I have used the terms New Collaborative Enterprise, Existential Enterprise (Charles Handy's term), and New Tribal Ventures (Daniel Quinn's term) to describe such enterprises. The 'new' in these terms suggests there are 'old' collaborative enterprises, the term 'existential' has been voted off the island by readers of this blog as too highfalutin' and intimidating a term, and terms like 'tribal' conjure up images of war paint and noble savages. Autopoietic Enterprise (it means self-creating and self-managing) is accurate but unpronounceable and would probably be perceived as pretentious. Readers have suggested the terms 'Natural Enterprise' (Harold Jarche) and 'Organic Enterprise' (Don Dwiggins), which I like because they're simple and descriptive. I like Natural better because its opposite (unnatural) is exactly what the modern corporation is, while the term 'organic' is a bit ambiguous (it means 'related to organs', 'related to organisms', 'carbon-based', and 'instrumental', of which only the second definition is a propos). I' almost decided to keep 'Collaborative' in the term for two reasons: To stress that these enterprises entail more than one person working together (a sole proprietor, to me, does not an enterprise make, even if s/he is a powerful networker -- enterprises are about people making a living together), and because it would allow me to continue using the acronym NCE, which has gained some common parlance over the past year. But in the end, simpler is better, Natural Enterprise is inherently collaborative, and I was taught 'when in doubt, leave it out'. So Natural Enterprise it is -- thanks to Harold for the inspiration. |
![]() We went out for a delicious dinner last night at a wonderful, and completely packed, restaurant in downtown Toronto (it's called Mildred Pierce, for those who live in the area), and spent some of the time unobtrusively eavesdropping on the conversations at nearby tables. The discussions, much like the one at our own table, vacillated between the very personal (who's dating who, personal anecdotes) and the impersonal (entertainment, sports, weather). But not a single word was uttered about politics: Nothing about Canadian politics (collapse of the right), Ontario politics (health care and education strikes threatened), Toronto politics ('new deal' for cities in peril), US politics (Bush/Kerry), or international politics (Iraq etc.) Not a word. This was a Sunday night so there were no obvious business reasons for steering away from the subject. It just never came up. And it occurred to me that at our annual neighbourhood BBQ on Saturday night no one talked about politics either. Is politics just too boring in Canada or has it become tacitly PI to talk about them, because of the political polarization that seems to be happening everywhere? Is the left-right gulf getting too wide to even try to broach in 'decent conversation'? I appreciate that there is less urgency about politics here in Canada than there is in the US, at least. The election here is over. And I'm told that at least 40% of Americans know personally at least one person on active duty in the Mideast, and that, I would expect, would probably make it a more likely topic of conversation. But some of my American readers tell me that talking about politics in face-to-face conversations is just too uncomfortable for them these days as well -- too likely to lead to arguments. So outside of political rallies and other meetings of like minds they don't talk about it much either. What does this mean? First, it means the end of true political debate -- I don't mean those phony, scripted events where politicians roll out their rehearsed one-liners, I'm talking about articulate exchange of political views and information between real people. If you don't talk with others about politics, how do you form your viewpoints and where do you get your information? From attack ads? I don't think so -- maybe I'm naive but I don't think they work; most people know when they're being manipulated, and won't fall for it. From radio talk shows or editorials or blogs? Most of them are only for people who have already formed an unwavering political opinion on everything, and are merely looking for reassurance and justification for their belief. From television news and the print media? There isn't enough information content in the sound bites and newswire rehashes in most of them to allow an informed decision or point of view on anything. It seems to me that, on almost any political issue, 50% or more of the population is completely disengaged -- even if they care, they don't think anything they do or say or feel will have any impact, so they can't be bothered to voice, or sometimes even form, any strong opinion on it. And the rest are in two, polarized camps, each believing that the other is irrational or immoral or misinformed, hopelessly so, so that meaningful discussion with the 'other side' or with the disengaged majority is impossible or fruitless. So except for the one-way palaver from the political flaks and political advertisers and partisans and oversimplifying mainstream media, there is no political information flow. And there is no discourse, no exchange of ideas or views, no balanced presentation of opposing views, no true political conversation. Because what purpose would it serve? I see an astonishing paradox in modern society -- in an era with unprecedented access to information, most people are ignorant of even the basic facts on most political issues, from the connection between 9/11 and Saddam, to the causes and implications of global warming, to the political situation in Sudan and Venezuela and Chechnya< /a> (not to mention parts of the world less in the news), to the numerous ecological and humanitarian crises that everyone from the Union of Concerned Scientists to Amnesty International is shouting about. Why are so many so ignorant? I think because they choose to be uninformed. Why? Perhaps either because they they can't relate to the issue, or because they don't think there's any point in getting stressed about issues they feel they can do nothing personally about. So you end up in a vicious cycle: The less people know about a subject, the less inclined it is to come up in conversation, so the media conclude there is no interest in it, so they don't cover it, so people know even less. And if they do know about it but feel helpless or disinclined to do anything about it, they don't share their knowledge with others, and eventually with enough indifference the situation gets worse and the solutions become more intractable so people feel even more helpless and disinclined to try to do anything. Political disengagement is infectious, and it's reached epidemic proportions, especially among the young. All of this supports Richard Manning's argument in Against the Grain that politics was and is designed to protect and entrench the status quo. As a result, nothing pleases those with power and money and influence more than massive political indifference and disengagement -- what Gene McCarthy in the 1960s during the fight against the Vietnam War called 'acedia' -- a Greek word meaning spiritual torpor, lack of care, apathy and inactivity in the practice of virtue. Unlike the 1960's, the numbers of politically disengaged is inversely proportional to the age bracket -- it is the young who I love so much and have such great hopes for who are least engaged in the political process, who infect each other with their indifference to global issues. But I don't think it's that they don't care. Most of the young people I know are overwhelmed and intimidated by how much those of us who are politically active know about global issues. My teenage granddaughter has read my blog, but says she "doesn't understand it". The young focus their energies and their passion instead on issues in their own networks, local things, things that they can do something about. We need to show them the way to do more. We, who have been in the streets, need to reach out to the young and not-so-young who have given up on the political process (often before they began), and stop drowning them in facts and laying guilt trips on them and filling them up with bad news and instead:
The real 'swing voters' are the ones who have never voted before and don't expect to vote in future. Rhetoric won't bring them to the polls. If we can 'activate' them, then conversations about politics will no longer be politically incorrect, and political activism will spread like a virus. As those who fought against the Vietnam War can tell you, political activism is as infectious as political apathy. The defenders of the status quo will be shaking in their boots. And then the revolution we all need, the revolution to save the world, can begin. Cartoon by the incomparable Robert Mankoff (from the New Yorker, of course) |
| Four
years ago I wrote a well-received paper entitled A Prescription for Business Innovation:
Creating
Technologies that Solve Basic Human Needs. I've updated it,
broken it into three manageable pieces, and present the first part
below. The remaining parts will follow on successive Tuesdays. Introduction: Why I'm Here My modest objective in this presentation is first, to tell you some new, interesting and useful things about innovation, and, second, to persuade you that innovation is the most important determinant of every business' success, and perhaps even the quality of our lives. I want to convince you that in your business, whether it employs one person or one million, innovation is probably the solution to whatever is currently keeping you awake at night -- whether that be sales growth, cost control, customer satisfaction, employee retention, or maximizing shareholder value. And if you, like me, spend some of your sleepless hours worrying about things more altruistic than your personal and business success, I want to convince you that innovation is probably also the solution to most of the problems that have befallen our suffering planet, in part because past innovations have created many of these problems. And finally, if I'm successful in this evangelical task, I want you to leave today not only with renewed hope about the future of your company and our world, but with some new tools to make innovation happen in your business. I would like to ask you to listen to these ideas with an open mind, suspend briefly your disbelief, and give this your full attention. If this was that easy to explain, someone much smarter than I would have done it years ago. One: Learning from our past: How Need Drives Innovation The advent of a new millennium has recently given many business, political and economic thinkers pause to consider what will be, as most put it, the 'Next Big Thing':
Technophiles who favour the Acceleration Model tend to be infatuated with artifacts of the last thirty years: more digital, faster, smaller, lighter. Advocates of the Chaos Model, on the other hand, believe there are no rules for our brave new world of the 21st century. Their advice for business and other leaders is to be opportunistic and think short-term. I lean towards the Evolutionary Model. I believe that using an understanding of the past, with the right perspective, can help businesses anticipate the future with exceptional clarity and probability of success. There are two reasons I hold this belief, and they form the basis for much of the rest of this presentation:
![]() Figure One: How Fundamental Needs spawn Innovations & Technologies (Adapted from Credit Suisse First Boston New Economy Forum 1999 Synthesis) According to this model, innovations like crop cultivation, the printing press, and the harnessing of solar energy, have always arisen in response to an urgent human need -- overcoming the sudden food scarcity after the Ice Age, bringing literacy to the masses, and solving the energy crisis respectively in these three examples. Technologies are applications of these innovations. The intriguing organic-looking ovals for each technology are also from the Credit Suisse Synthesis, which proposes are technologies are best developed using the following process: ![]() Figure Two: Development Process for Technologies (from Credit Suisse First Boston New Economy Forum 1999 Synthesis) Let's now take a look at this synthesis model in more detail, to test whether it represents the way in which historical innovations have occurred, and then what this might tell us about innovations of the future. Two: Man's Earliest Innovations: A Brief History of Technology The first humans to walk on our planet, according to most anthropologists, were not the mighty hunters most of us might picture. In fact we were particularly disadvantaged, lacking both keen senses and a hide adapted to changing climates and weather. As a result, early humans were scavengers, ignominiously surviving off the leftovers of creatures with better innate hunting 'equipment'. In the first scene of 2001: A Space Odyssey, Kubrick & Clarke hypothesize that a carrion bone was the first human tool. Marshall McLuhan explained in his book Understanding Media that this early human was using the bone, this very first tool or technology, as an extension of his hand, giving it strength, reach and durability his hand alone did not have. McLuhan argued that all technologies are extensions of the human body and the human senses, and it is these technologies that have allowed the poor, badly-pelted, sensory-deprived human species to buck Darwin's odds and survive. So picture our poor shivering proto-human looking among the bones of a wolf's recent meal for new tools beside the greasy bone, and thinking, in true McLuhanesque and 20th century economics terms: 'If the bone as an extension of my hand helps me to compensate for my competitive disadvantage in the hunter-gatherer marketplace, why can I not use other tools similarly? Then, lacking the appropriate scientific training but still intoxicated over his first innovation, he or she comes across a dead wolf and considers the following applications of this technological insight:
Without animal domestication and crop cultivation, we as a species might well not have survived to come up with newer and more sophisticated innovations like the wheel, paper and the computer. Three: Six Principles about the Innovation Process The first humans used precisely the process shown in Figure Two to develop and 'commercialize' the technology applications of the innovations of animal domestication and crop cultivation. It is the same commercialization process taught in business schools today. However, the success of the process is only as good as the idea, the innovation, that lies at its front end. Business schools are actually very good at explaining the recipe, but they, and most educational and business institutions, are absolutely terrible at teaching people how to find the essential new ingredients -- the 'grey matter' at the left side of Figure Two, the ideas & innovations that make the recipe work. The problem isn't a scarcity of good ideas either -- it is the lack of rigour and investment in infrastructure to surface, capture, develop and qualify new ideas prior to commercialization. Figure Two also recognizes that many innovations and technologies are derived from other innovations and technologies, and often come from applying an idea or a technology from one application domain, or from nature, to an unrelated application domain. The BBC/Discovery program Connections made this point very powerfully, and its author James Burke continues to develop both examples of such non-obvious connections, and exercises to help us learn to discover more -- in essence, to become more innovative. Burke's latest book explains how a problem with the irrigation of Italian gardens led to the invention of the carburetor, for example. Furthermore, Figure Two acknowledges the importance of the story in the successful commercialization of innovations. It is hard to pick up a business book or attend a business conference these days without being lectured on the importance of story-telling, but the idea is neither new nor complicated: Stories convey the context for the application, they explain how it can be used in the user's or developer's day to day life. Knowledge transfer is an essential precondition to commercialization. The easiest way to transfer knowledge, i.e. to explain or persuade, is to do so in a way that lets the learner internalize what they are hearing i.e. to fit it into their own mental models of how things work. And the simplest way to enable internalization is by telling a story, be it a Utopia or Future State Vision, a parable with a built in lesson, or a simple recounting of processes and events that lets the learner relive the teacher's experience as if it were their own. From all this we can derive six basic principles about the Innovation Process (again, the names given to them are mine), to add to the two espoused earlier about cultural resistance to innovation:
|
This
is the first of five
articles in a series that will be published intermittently this month.
This article summarizes what I believe were the most important ideas
of
2003 in the world of blogs and blogging. The other articles in
the
series will propose the most
important ideas of the year in:
![]() BLOGS & BLOGGING -- THE TEN MOST IMPORTANT IDEAS OF 2003 ![]() During the year, the blogosphere doubled in size, and began to mature into a true alternative medium for information and connection. My nominations for the most important ideas of the year* in blogs & blogging are:
* Yes, I know some of these ideas are themselves not new this year. There is nothing new under the sun. But I would argue that the application and implications of these ideas were first manifest some time in 2003 |
During
my ten years as a Chief Knowledge Officer, I spent a lot of time
trying
to figure out how people should use knowledge, and to some extent how
people learn, but it never occurred to me to develop an overarching
'theory of knowledge' until I decided to write a book called The Cost of Not Knowing. This
article summarizes that theory.This is not a new epistemology. I am disinterested in academic arguments that use language, a clumsy and artificial abstraction, to try to justify theories that to me are needlessly complex, counter-intuitive and of no practical use. For students of philosophy, and I'm sure this will come as no surprise to my regular readers, my theory is consistent with Maurice Merleau-Ponty's phenomenological view of epistemology. For those interested in the philosophical basis for this theory, I would recommend David Abram's Spell of the Sensuous, much of which is devoted to explaining Merleau-Ponty's philosophy. I'm merely interested in its practical implications, in work and in life. My theory starts with learning. Learning is the process of direct and indirect experience and observation, and knowledge is simply the personal, collected, internalized result of learning. We learn in different ways (fig.1): The best way is through active participation, which engages all our senses in the learning experience. Next best is observation, where we see or hear but where some of our senses are not engaged. The least effective way is second-hand, through communication of reports from someone else. When a squirrel learns, by personal trial and error, how to defeat a baffle on a bird feeder, this is powerful knowledge, well retained and employed. When that squirrel instead watches another squirrel show how to do it, the knowledge is less valuable, less credible. The observing squirrel may not be able to replicate the other squirrel's moves, and the method may not be the best one for the observing squirrel, which may have a different body-weight or dexterity than the demonstrating squirrel's. And if one squirrel merely tells another, unfamiliar squirrel of the presence of food in a bird-feeder 'over there' that can be accessed by navigating around the baffle, that knowledge is even less valuable. The squirrel listening may doubt whether the baffle was or even can be overcome -- perhaps this second-hand report is merely bragging or a ruse on the part of the reporting squirrel. In human activities, we now get almost all of our knowledge second-hand, through books, newspapers, television and online, and its relative lack of credibility causes us to develop and assign a trust 'rating' to different sources, based on how often, in our experience and that of others we trust, that report has turned out to be accurate or useful. A blogroll is one manifestation of that need to rate the trust-worthiness of second-hand sources of knowledge. Schools, unfortunately, now provide almost all learning second-hand, and it is not surprising that 'field trips' are so loved by students -- an experience to learn something first-hand. It is also not surprising that the most effective and credible form of second-hand report is the story, which conveys knowledge in a way highly analogous to the way we might have experienced it personally. Why do we learn? The squirrel learns in order to survive -- by direct participation at first in play and then, often by observing its parents, in gathering food, building a nest etc. The squirrel draws as well on instinctive knowledge, which is coded in its DNA as an evolutionary advantage, which 'teaches' it the knowledge of its ancestors, for example to 'freeze' when it senses a predator species, which is often more effective than fleeing predators whose eyesight is attuned to motion, more than shape. That instinctive knowledge also tells it at what point, as the predator approaches, to flee, based on its ancestors' cumulative learnings of that point at which the probability of evasion through flight begins to exceed the probability of non-detection by the predator. Instinctive knowledge doesn't need to be learned, so it doesn't appear on fig.1 above. We're born with it. In natural systems, where the community, the physical area in which animals spend their entire lives, is small and almost completely 'knowable', we learn only to survive and make a living, and because nature has evolved us, as an adaptive mechanism, to find learning fun (fig.2). In such closed systems, we can get almost all the knowledge we need from direct experience and observation, and from our instincts -- there is little need to rely on second-hand reports as a source of learning. As that physical area that we need to know to survive increases, we can no longer get by with direct experience and observation, so we need to evolve languages to convey more and more knowledge second-hand. Our society becomes inevitably more interdependent, and in addition to survival there are now three more reasons to learn:
I had dinner last evening with some of our neighbours, and we were talking about some of these immense problems, and one of my neighbours, a student of history, said that no problem in history has ever been solved until it got so bad for so many that there was a spontaneous revolution. What would it take, he asked, before these problems -- overpopulation, famine, oppression, violence, disease, resource scarcity, pollution, war, suffering, cruelty, misery -- got bad enough that people would rise up and demand immediate resolution? I think the massive unrest and strife we see everywhere in the world indicates that we have already passed that point. However, in order to have a revolution there must be (a) consensus on the need for change, (b) consensus on the change that is needed, and (c) a simple process to bring about that change. Historically, the solution has been political -- to oust, violently if necessary, an identifiable oppressor, the cause of the problem, and replace him (or them) with new leaders committed to the consensus solution. And although billions have shown that they see Bush's corporatist imperialism, and the oligopolists' 'free' trade and globalization, to be causes of some of the major problems we face, once we get rid of these scourges, most of the biggest problems will remain. These more intractable problems have no identifiable enemy and, as yet, no consensus solution. They are systemic problems that can only be changed by a radical change to our entire global economic and political systems. And changes to these massive, entrenched and leaderless systems have historically almost never come about by political means, but rather by introduction of disruptive technology innovations that undermine the existing system, as the agricultural and scientific and industrial revolutions did. It is tempting to believe that scientists, not collective human energy and collaboration, are the only hope we have for saving us from ourselves, of rescuing us from our colossal ignorance. What is the cost of not knowing when, even if we could communicate enough knowledge to achieve global consensus on the need for change and the change that is needed, there is still no simple process to bring about that change? If we were to magically and suddenly be able to bring knowledge to bear that would persuade the vast majority of people on the planet that unless we quickly reduce human population below one billion and reduce each human ecological footprint to no more than one eighth of the current Western footprint, would that be enough to precipitate a combination of voluntary abstinence, intense social pressures, and (over the objections of the very powerful elite) laws and taxes and sanctions, to ensure that these targets were met? We did bring about the end of slavery this way, and the end of the Vietnam War, and in much of the world women's suffrage. Is the intractability of our greatest problems really the lack of a simple, known solution, or is it rather the lack of consensus on the problem, and of its severity and urgency and what needs to be done to find a solution? -- The cost of not knowing. Until the reactionary cult of leadership took over business thinking a few short years ago, there was a consensus that the best way to run a business was to agree on and articulate the business' objectives, get each employee to define their role in achieving those objectives, remove the obstacles that prevented them from fulfilling those roles effectively, and otherwise stay out of the way and trust the Wisdom of Crowds to produce better results than the arrogance of a few. Could the same principle, applied to the world's most challenging and threatening problems, work in society as a whole? And if not, why not? It is the examples of slavery and the 60s peace movement and women's suffrage that have caused me, insufferable optimist that I am, to think that there is hope. The solution of reducing human population by 90% and ecological footprint by 10% (in the third world) to 90% (in the West) is daunting, but it's also a simple, clear, measurable objective. And if we have six billion people working on it, convinced that this is what must be done to save the world, there's no reason why it shouldn't be achievable. Women choose not to have babies if they know pregnancy would put their lives in danger, why wouldn't they choose likewise if they knew it put their world in danger? Would knowledgeable people agree to participate in an annual lottery for the right to have a baby, and live with the results, as they now compromise so many of their 'rights' for the greater good? Would they agree to a 100% tax on all wealth beyond sustainable consumption levels, to be distributed to the poor? Would they shut down permanently businesses that knowingly damage the environment? Would they abandon urban sprawl and big centralized governments in favour of self-managed, self-selected, self-sufficient communities if it could be shown that these are more socially and environmentally responsive, and responsible, political units? Would they wrench power, by citizen and consumer action, from unrepentant corporatists who refused to give up their excessive wealth and influence? It is hard to give up old paradigms. I know a lot of people that see the salvation of the world in global government, to which all states will cede authority. I see no reason to believe that bigger more powerful governments, which largely got us into this mess, and which are more removed from the people they supposedly represent, would do anything but make the problems worse. But as the Internet has shown, the real power in any system remains at the ends: The front lines, the communities, where people learn by direct experience what works and what does not, what makes sense and what does not. It is as individuals and as members of small communities that we define ourselves and establish our belief systems and commit ourselves to action and to change. As citizens and consumers and members of communities, if we only knew, we could accomplish what needs to be done. It is time for a bloodless coup, the taking back of power and authority from central corporatist political and economic institutions and its reinstatement in local communities and in individuals. To bring it about, we need only accomplish these four daunting tasks:
The cost of not knowing is the end of our world. It's too great a cost to pay, and the answer, if we use the power of knowledge, is within our collective reach. |
Time
for another of life's imponderables. Both in Canada and the US, family
farmers and small business people have, in recent years, consistently
voted conservative, and show every intention of doing so again this
year. This makes absolutely no sense: Most farm states and provinces
are net recipients of government largesse (i.e. they receive in
equalization payments and services more than they pay for, subsidized
by the more urban and more liberal states and provinces). And even
though in the past 20 years conservative governments have spent more
than liberal governments, that money has largely gone to tax cuts for
the very rich and defense spending, creating huge deficits that small
farmers and small business people have to repay in taxes, and receive
almost no benefit from.I talked to a few local farmers and small business people to try to find out why they vote conservative. This small sample may not be representative, but what they told me was:
In Canada, which has five parties to choose from, the 'first past the post' electoral system undoes the benefits of party pluralism. With the three small parties all socially liberal, Canadian liberals are forced to 'vote strategically', which means voting for the Liberal Party instead of their real choice, the NDP or the Green Party, to prevent the 30% of Canadian conservatives, who have only one voting choice, from stealing the election. We'll find out in ten days whether they did so or not. Alas, both the US Republican and the Canadian Conservative parties are consistently and heavily propped up by small farmers and small businesspeople. Without that support, these parties would be history. It doesn't make any sense, but it's the reality that both right-wing parties are counting on for election success this year. It's a brilliant con. |
![]() Red Herring has published its list of the top ten technology trends to watch for 2005:
The innovation process at the top of this post is from Credit Suisse First Boston and is explained in more detail in my innovation paper. |
![]() Médecins Sans Frontières (Doctors Without Borders) recently released its list of the ten most under-reported humanitarian events of 2003. The map above shows which countries these events occurred in. Although the MSF site is temporarily down, you can read the complete details of these stories here. The top 10 stories are:
Why aren't the media covering these stories? None of them is physically close to the West. None of them involves countries with resources of strategic importance to the West. Almost all of them are ongoing, so there is nothing 'new' to report each day. None of the people in these countries has resorted to terrorist attacks against the West to bring attention to our indifference to their plight. And all of them are intractible problems, and therefore issues that those of us in the West would rather not know about. |
![]() Two weeks ago I reported on the upcoming June 28 Canadian election, and predicted that there would be a Liberal minority government, with the NDP holding the balance of power. Since then, groupthink has taken hold, and the anger that many Canadians feel about the incompetence of the federal Liberals to detect either wasteful spending or the 'sponsorship' fraud by some government workers, plus the anger of many Ontarians about the new Provincial Liberal government's reneging on promises to avoid tax increases, has led another 8% of Canadians to vow not to re-elect them. This 8% swing has been predominantly older men in Ontario, who seem unwilling to believe that the Conservatives are as right-wing as Liberal Prime Minister Martin has portrayed them, and younger people, whose support for the Green Party has significantly increased. The province-by-province projections now stand as follows -- 155 of the 308 seats are needed for a majority:
Next week we'll hear the all-important leader debates, but they are likely to change nothing. The Conservatives are muzzling their own right-wing extremists, who are virulently anti-abortion, gay-hating, anti-gun control, anti-immigation, pro closer ties with the US, anti-Kyoto accord, and militaristic (Stephen Harper, the new Conservative leader and former head of a Western separatist party, wanted Canada in the Iraq war). The Conservative strategists are determined to portray Harper as a moderate, despite the fact that he is on record as having taken right-wing positions on many social, economic and environmental position. If this sounds a lot like Dubya, and the spin doctor white-washing of his extremism reminds you of 'compassionate conservatism' in 2000, it should, because the tactics are the same -- say anything to get elected, and then trot out the real agenda of the people who paid for the campaign. But it's even more frightening than that. Small-c conservatives make up only 30% of Canadians, and the capital-c Conservatives are already above that point, with some of their voters coming from angry liberals. But if the figures above don't change, the Conservatives will get 38% of the seats with 33% of the vote. And the Bloc Québecois, the Québec separatist party that runs candidates only in that province, will get 19% of the seats with only 11% of the vote. Add them together and you get a distortion almost identical to what happened in the US in 2000, where Dubya 'won' with only 46% of the popular vote. If the Conservatives and Bloc combine their seats in a strange-bedfellows anti-federalist coalition, they'll have 57% of the seats with only 44% of the votes, while liberal-centrist parties will have only 43% of the seats, even though they will have received 56% of the votes. There is no other coalition that would have enough seats to form a government. Problem is, this coalition won't hold for more than a few months. The Bloc is a left-wing, Francophone party, liberal on all social, economic and environmental issues. The Conservatives have diametrically-opposed views on every issue but one: their dislike of federalism. The cost of Bloc support would be to grant Québec limited sovereignty, kind of 'independence light'. The very idea of this is repugnant to core Western Conservatives. And the Bloc has already said that it would not support any Conservative government that tried to recriminalize abortion, and has made it clear that it would not tolerate abandoning Canada's support for the Kyoto Accord, or anti-gay laws, both of which are bedrock principles of the Western Conservatives. And Ontario Conservatives would quickly cross the floor to the Liberals to save their political skin if the Bush-style right-wing social agenda of the Western Conservatives was trotted out. The role of the media in the final two weeks of the campaign will be interesting. Conservative media are likely to present Harper as the 'heir-apparent', the surprise winner and a fresh new face for Canada. Liberal media will be torn over whether to simply relate the campaign stories as they are spun out by the parties, or to go behind the scenes and surface what Harper has said, in writing, in past, on many issues he is now trying to paint himself as moderate on. The current Liberal campaign has attempted to do just that, but it has backfired, being portrayed as negative 'US-style' electioneering, sour grapes or desperation politics, so the liberal media could be subject to similar admonishments if they get proccupied with the 'secret agenda' of the Conservatives. But media being what they are, expect Harper, the new frontrunner, to face increasing heat over unanswered questions from his decidedly non-moderate past. Not to mention some of his decidedly wacko neophyte candidates. So what do I think will happen? The Conservatives will win a small plurality, and have to either form a coalition with, or try to manage with the tacit support of, the Bloc Québecois. Paul Martin will resign right after the election, and the Liberals will choose a new leader not tainted by the recent scandals. The Conservatives will start to self-destruct right after the election, with hard-line right-wingers expelled or resigning, and moderates crossing the floor to the Liberals, especially after it selects a new leader. The new government will last 3-6 months, accomplish nothing, and fall when the Bloc Québecois withdraws its support. Then we'll have another election, and perhaps even a third, until the 70% of Canadians with moderate-to-liberal social and political views get a government they can live with. Ontario and Québec have 60% of Canada's population, and no party has ever successfully governed the country without healthy support from both provinces. Stephen Harper is on record as opposing bilingualism, although he is now waffling on what his precise position on this is, which makes him unelectable in Québec. And his previously stated positions on many other issues will, if they become widely known, make him unelectable anywhere. It's going to be messy, and stay that way for quite awhile. And if the Martin Liberals hadn't been so politically stupid, it could all have been avoided. Cartoon by Tom Cheney -- buy his stuff at Cartoon Bank. |
![]() I've written twice before about suicide, and a new 'advice column' in Salon.com has provoked me to write about it again. The gist of my earlier articles:
Sentimentalizing
suicide only encourages others who, weak-minded, pained, lacking the
ability to see how foolish and wrong it is, might succeed all too well
in their feeble attempts. What fucking gall, Mr. Tennis -- and
such cruel and inflammatory language. Those who commit suicide are not
weak-minded, and if this 'advice columnist' had the faintest inkling
what it is like to live with suicidal depression he would know better.
And who the hell does he think he is to judge the actions of someone
he
has never met as 'foolish and wrong'? When they go by suicide, they leave us in an insult of dust. Mr. Tennis should also know that suicide is almost never an 'insult' to anyone. It is an act of desperation, usually after years of unimaginable suffering, to escape a living hell that the victim -- yes, victim -- can no longer bear. It usually has nothing to do with anyone else, so the last thing it is is an insult to others. To counsel people, especially people in pain after an unexpected and shocking loss, to hate and blame the deceased is an affront to human dignity, an abuse of trust, and an offense to the memory of someone who was a victim, not a 'murderer'. There is a perverse character flaw in some people to always assuage grief by transferring it to anger and blame. Grief is internal, and it can eat you alive. Anger and blame are externally focused. They are much easier emotions to handle. And in some cases -- like rechanneling the grief over 9/11 into anger at Osama bin Ladin -- such transferance is quite rational. But although the exploitative 'vengeance' religions would have you believe otherwise, when people suffer and die there is often no one to blame, no one to get angry at. And reaching closure, like dealing with grief, is an internal process. It is about personally coming to grips with loss, with the realization that the toxic 'what might have been' is irrelevant, a fiction, closed. It is a slow, painful healing process. And it is a process best undertaken honestly. Using some cheap trick like transferring the pain to anger and blame of a phony straw man merely perverts and delays the process, and stirs up inappropriate emotions that can only confuse and inflame, not heal. Some advice, we're better off without. |
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