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The IT Conversations Studio







The IT Conversations Studio

The IT Conversations Studio 01/08/2004 08:12 PM

We're often asked about our recording setup. Since we produced our first IT Conversation in June 2003, we've continuously upgraded our equipment and processes, and if you listen to our shows in chronological order, you'll have no trouble hearing the differences. The photo at right shows part of our studio. For highest quality, and because we're four miles from the telephone company's central office, our studio telephone lines (since 9/16/03) are digital ISDN and are connected to a Telos-ONE digital hybrid through an Adtran Express 3000 terminal adapter. The caller and studio audio (from Electro-Voice RE20 dynamic microphones, as of 1/5/04) pass through a Behringer UB802 mixer and a Behringer Pro-XL MD2600 noise gate, compressor, limiter, and de-esser. As of January 2004, we've been recording digitally on a PC at 24 bits and 96kHz through an Echo MiaMIDI interface. We also record a backup direct to audio CD using the Marantz CDR300 shown above. For post production we normalize the tracks using Sony SoundForge 7.0 and clean them up with Sonic Foundry Noise Reduction. Staying in the 24/96 format, we then edit, EQ, and mixdown with Flavio Antonioli's n-Track Studio. Finally, we take our 24/96 files back to SoundForge where we use Wave Hammer and other tools to master for 16-bit, and convert to MP3 format using the Fraunhofer IIS encoder. Of course, after listening to IT Conversations squeezed into 32kbps/22,050Hz MP3s (to keep filesizes small), you probably wonder if it's worth all this trouble. Well, it really does help, but it's too bad you can't hear our beautiful originals! In the field we sometimes record on a Sony MZ-N10 MiniDisc recorder (shown on the right side of the photo) fed by Audio-Technica ATR35s lavalier microphones. The web site runs on a Linux server with Apache and mySQL. Server-side scripting is done in PHP, and we use the Smarty template package with home-brew caching and content-management software. MP3 streaming is done using a SHOUTcast server.




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Debugging conversations

There's one particular method of conversation that can be annoying as hell, if you do not understand it. I call it "debugging", as I seem to most hit it in the technology-savvy crowd. It also seems to be the weapon of choice in many net conversations, especially in the USENET.

The typical debugger views a stated argument as a true/false statement - either it's completely true, or completely false. It is only true if all of the sentences in that statement are verifiably true, and therefore it is okay to attack the weakest link of the sentence, because if that can be proven false - or even uncertain - the entire argument collapses like a flan in a cupboard.

It's just like software: a single flaw in an otherwise perfect algorithm will render it useless - or even dangerous. That is why it is important to find the flaw, and not concentrate on the bits that already work. This is the strange dualism of computer programming - in order to make the whole fun ...

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Ideas for Better Conversations


Ideas for Better Conversations 04/06/2005 05:53 PM
chairsThe Idea: A summary of the importance of conversation as a catalyst of cultural evolution, the seven purposes of conversation, some 'cultural anthropology' on how conversations 'operate' today, and a first stab at some rules or principles we could learn and adopt to produce better, more effective and productive conversations.

In my article Seeing the Big Picture (Building a Bigger Frame) I argued for the need for more expansive thinking to encompass, understand and build on different points of view, rather than reinforcing and polarizing those points of view through parochial and antagonistic argument. One of the crucial tools we use to exercise and expand our thinking is conversation, and it occurred to me that if we want to learn to think in ways that transcend the old, learning to converse in ways that transcend the old might be a good place to start. Humberto Maturana has said:

Human existence takes place in the relational space of conversation. This means that, even though from a biological perspective we are Homo Sapiens, our way of living - that is to say, our human condition - takes place in our form of relating to each other and the world we bring forth in our daily living through conversation.

If you're like me, you've engaged in your share of eavesdropping in public places -- restaurants, bars, elevators, cocktail parties, subway trains. What is disturbing is not that the subject matter and arguments are usually inane (though they are), but that the syntax, the flow, and the composition of the conversational threads are so awkward, sloppy, selfish and extravagant. It's been said that conversation is like a dance: It requires some grace, some courtesy to avoid stepping on your partners' toes, and agreement on who (at any point) is leading and who is following. Perhaps this is why conversations that involve three or more people at once are often so clumsy, more like a sequence of two-person conversations one after the other with (to strain the dance analogy) different people constantly butting in, usually before the song in progress has properly ended.

Recently I read a wonderful quote that went something like this: Are you listening or just waiting your turn to talk? Sound like someone you know?

A recent article< /a> by Australian Open Space practitioner Alan Stewart suggests five purposes for conversation: learning, reassurance, building trust, "working out what is important" and entertainment. Here's (I think) a more complete list from one of my 2003 posts:
  • Educating: teaching or learning something useful or interesting
  • Conceptualizing: Thinking out loud, organizing and articulating thoughts, challenging, understanding something better, reassuring
  • Rehearsing: practicing to improve language skills
  • Socializing: finding people with similar ideas, interests or ambitions
  • Convincing: selling, seducing, persuading, engaging, building trust
  • Assisting: helping others or getting help
  • Entertaining: amusing, escaping, overcoming boredom, indifference, loneliness, shyness, or low self-esteem
It's humbling to note that Bernd Heinrich provides examples in Mind of the Raven of all seven of these purposes to various raven vocalizations. And in his examples, ravens seem to be decidedly better at it than most humans. Perhaps that's due to the fact they've been around longer than we have, so they've had more practice at it. It couldn't be just that they have better manners, could it? ;-)

In his article Stewart says:

From circles of elders around ancient campfires to the conversations in the cafés and salons that spawned the French Revolution, people have always gathered for real conversation about questions that matter. In those times and places where innovation is born other simple conditions are also present. In addition to pursuit of a question that really matters and commitment to creating the space and time to explore it, it is crucial that mutual listening and a spirit of discovery infuse the conversations. A certain type of "magic" appears—the magic of a new collective intelligence arising from the individual minds present in the conversation. The wisdom needed to address the concerns of any group is already "in the middle of the circle" waiting to be tapped. These webs of conversations and the action commitments that naturally arise from them can serve as the energy generator, the amplifier, the core unit of change force for co-evolving the future in any system.

He quotes Konrad Lorenz' on the hazards of conversation: "Said is not heard; heard is not understood; understood is not agreed to; agreed to is not carried out". This is a more concise way of laying out the enormous intellectual and emotional challenge entailed in conversation that I described in my That's Not What I Meant article . Here is a recap of my amateur observations about conversations from that post:
  • Linguistics professor Deborah Tannenbaum says women and men (with some notable exceptions) converse in entirely different ways, and they converse differently with members of the opposite sex than with members of their own.
  • Conversations have a myriad of complex but unspoken cultural norms, styles and rituals (taking turns, pausing, nodding, apologizing for interrupting or misunderstanding etc.) When two people with different norms, styles, or rituals try to converse, or when a third person ignorant of the styles or rituals shared by the other two tries to enter a conversation, the result is both comical and tragic. A form of violence, even.
  • Most people don't appear to listen to what they themselves are saying. Many conversations include someone saying "I didn't say that" when in fact they did. I suspect if people listened to a tape or video recording of their conversations they would be stunned. They might never say anything again!
  • Most of the real communication in a conversation is not in the words. It's in the nuances of body and eye language. It's in the tone of voice. It's in the pauses. It's in the physical proximity or distance of the conversants.
  • Many effective conversations appear to be really interviews. That entails specific roles for the two conversants, with the interviewer's role being the more difficult and more important. If one person is mostly asking questions and the other person is doing most of the talking, it's an interview, not a conversation.
  • Conversations with more than two people are generally either parallel sequences of two-person  conversations, or moderated conversations, where one person is clearly directing the conversational 'traffic'.
  • Conversations would, I think, be much more effective if we had a ritual of having each conversant state upfront what their personal objective for the conversation is. I appreciate that in some cases this must be done tactfully: "I've wanted to meet you since Mr. A told me that you... ", or "I'm looking for some help with..." In the absence of such a protocol, a lot of initial conversations exhaust an enormous amount of participants' energy trying to figure this out tacitly.
  • From watching online chat (the only written medium that in my opinion is fast and immediate enough to really qualify as 'conversation') and listening to young people especially talk, what people seem to want most from conversation with friends is reassurance. Everyone is always fishing for compliments and confirmation, and, unless and until they clearly know and trust the offerer very well, dubious of the offerer's motivation when they get them. Few people, it seems, are really looking for advice, debate, or 'constructive criticism' in a conversation. But many seem enthusiastic to offer these things anyway!
  • You can tell almost immediately whether participants in a conversation trust each other or not. If you want to observe conversations where there is trust, go out for dinner a lot, and avoid offices and bars.
conversation

I'm coming to believe that good conversation, like good collaboration, is a skill, and, just as a lot of practice dancing badly does not make you a better dancer, just talking a lot does not necessarily make you a better conversationalist (in fact I suspect it may make you worse at it, by entrenching bad habits). If it's a skill it should be possible to learn it and teach it. And, while the seven 'purposes' of conversations bulleted in red above might require somewhat different skills, I suspect that there is a basic conversational 'skill set' that is common to all purposes.

The following list of 'rules' or 'principles' or 'elements' of good conversation constitute my first attempt at identifying what we would need to learn, and teach, to be better conversationalists. Unfortunately, it seems likely that the quality of the conversation will inevitably be at the level of the poorest conversationalist, just as the performance of a dancing couple will reflect the least-accomplished partner. This list is the result of thinking out loud, and I'm sure it is far from complete. Please join the conversation!
  1. We need to learn to do three things simultaneously: (a) listen intently and carefully to what others are saying, (b) think the arguments and concepts through in our own mind (and draw our own conclusions), and (c) articulate what we are going to say before we speak. This is extremely difficult, especially in a large group. If all participants do not do this, the result is a vicious cycle of poor conversation: not listening (and disengaging), not thinking, and not articulating properly, leading to more 'not listening'.
  2. We need to limit how many words we say before we allow, and encourage, others to speak, to keep the conversation 'in sync'.
  3. We need to allow pauses in the conversation, for people to catch up, and think coherently about what direction the conversation might most effectively go next.
  4. We need perhaps (I'm not sure) to allow and encourage people to pull themselves periodically out of the conversation and facilitate it as if they were non-participants: summarizing, time-checking, asking questions, drawing people out, even suggesting how the conversation might be made more productive. Is that presumptuous and manipulative?
  5. We need, as I suggest above, a 'ritual' (protocol) by which each participant and new entrant in a conversation begins with a brief upfront tactful statement of their personal objective for the conversation.
  6. We need another 'ritual' that would allow participants whose objective in the conversation is not being met to leave without excuse or apology and without other participants (even if there is only one!) taking offense. How else will selfish conversationalists ever learn?
  7. Back to the dance analogy, we need to evolve (or rediscover) tacit ways to cede and request the floor without interrupting the conversation or its flow, and tacit ways to invite or welcome others to join a conversation without side-tracking it with formal introductions. Could we evolve, as birds seem to have done, some graceful (good conversation, it seems to me, has a lot to do with grace) wordless gestures that would accomplish this, and allow us to signal that we would like to speak, who (if we have the floor) we are inviting to speak next, when we are finished speaking, that we understand, that we don't understand, that the speaker should let someone else talk, etc.
  8. We need to learn to read and understand body language, and to express body language unambiguously. It's an essential part of the conversation, and suppressing it or distorting it muffles the conversation.
  9. There is a new technology just announced that captures every conversation you participate in, records it, compresses it, and transcribes it. I'm ambivalent about this. Recording of conversations makes me shudder, yet it might allow us to retrieve information (contact information, context information) later that could be enormously valuable. We need to decide how to extract the benefits from such technology without incurring its risks, and without its trust-threatening and conversation-dampening attributes.
  10. We need to learn to be much better story-tellers, and more improvisational.
  11. We need to learn effective listening techniques, and critical thinking skills.
  12. Prevailing wisdom is that we need to be more respectful, more polite in our conversations. While I don't doubt this would be helpful, I'm not sure it can be taught or mandated. What are the 'model behaviours' that set an example for respect and politeness in conversations? What can we do to tactfully nudge those (especially when it's our boss!) who fail to demonstrate respect and politeness even when others are behaving in an exemplary way?
OK, I've said (more than) enough. Thank you for listening. Your turn to speak.

Markets are (unpaid) conversations


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Blogversations matches bloggers with advertisers. As far as I can tell from the not-enough-informational site, the blogger writes about some topic the advertiser suggests and gets paid for it. It's clear from the site's defensive writing, however, that Blogversations knows its project is in danger of being misunderstood ... or, perhaps, understood. Unclear from the site: Is the fact that the bloggers are getting paid made apparent? And where do these "conversation" occur? Unfortunately, there's no obvious way to get more information about what Blogversations is proposing except by registering. By the way, their phrase "markets are discussions" sounds oddly...

Lots of great conversations to have


Lots of great conversations to have 03/14/2005 05:09 PM

So here I am at SXSW - and they won't let yah ask questions til the end. But there should be some really interesting conversations today.

Topics include:

- why do the A-list bloggers have some many disciples? As soon as they sit down out in the hallway, they're swarmed by legions of disciples.

- I wonder what the difference between 'emergent semantics' and emergent democracy'? Or better put "what's the difference between the semantic web and the SEMANTIC WEB?"

- the Macromedia people are here - and their stock is up. Apparently Wall. St. thinks their Flash Mobile strategy means something. But wait till people discover my former comapny - they'll go running in the opposite direction. The folks here seem nice enough - but if you got the kind of bosses they have - well I wouldn't wish it upon strangers. They (the bosses) will find some way of fucking this up - just like they have so many times before. The oly good news is rumors of a buyout. THEN maybe they can get some decent management in there.

- blogging showdown vs DIY or someone else will vs Bram Cohen interview - hmmmmmm. So many decisions to make.

- I ran into Harry Knowles. His "Aint-it-cool-news" is based here in Austin. I also got to meet his webmaster. They're one of my heros.

- Lots of other coolio panels like Open Source Marketing, We the Media, the New New economy and Red Sox Blog.

- and a Malcolm Gladwell keynote,

We doing a panel on open source infrastructure.


IT Conversations: Ben and Mena Trott -
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05/16/2004 03:15 PM
Ben and Mena gave a great interview here .. Ben und Mena Trott interviewt

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The Gray Box: Kitchen conversations


The Gray Box: Kitchen conversations 06/17/2005 06:30 PM
At some point, it occurred to me that the frequent kitchen conversations I was having with my wife River about tech were better than many podcasts I've heard. So, I'm recording and releasing them as a new podcast, The Gray...

When Private Conversations Are Thrust
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Upon You
06/14/2004 06:00 PM
Having just taken a cross-country flight a few days ago, I definitely noticed the growing trend of "wheels down, cell phones up" described in this article decrying the fact that private conversations are now quite public. It seemed like almost everyone on the plane pulled out a phone as soon as we landed. Admittedly, I was no exception, but I only checked voicemail and email messages while waiting for the plane to clear out. I didn't make a phone call until I was safely in the terminal and could find a quiet corner to hide in, while checking to make sure my ride was on its way. So many people seem to forget when they're on the phone that others around them really don't care about the private aspects of the conversation they're having. The article notes that it's sort of the reverse problem of protecting your own privacy. Instead, you get the private lives of others thrust upon you by everyone around you chatting away on their mobile phones. It's really not that difficult to find a somewhat more private place to go if you really need to discuss something privately.

"Submitting Audio to IT Conversations"


"Submitting Audio to IT Conversations" 12/22/2004 01:31 AM

Free Range Conversations


Free Range Conversations 02/01/2005 10:09 PM

Besides the excellent content, it’s fun reading Karen Schneider’s Free Range Librarian blog these days because she’s discovering the sense of community and the unexpected level of conversation you get when you blog with open comments. I say “unexpected” because you never expect anyone else to really care enough to take the time to enter a comment, and yet it turns out a lot of people care enough. I never, ever anticipated that side of it, and it’s become one of the things I really love about my blog. Trackback fills in a whole other side of the conversation, the cross-blog one.

And that’s what library organizations don’t get – conversation. That’s why ALA, LITA, ILA, and other major institutions don’t blog, certainly not with open comments. Even this seems beyond their reach right now. But that’s what we need to open up – a conversation with the outside world, as well as amongst ourselves.

Bonus FRL quote (emphasis is mine): “Donning my lii.org hat, we had a remarkable education when we added RSS feeds. Now people find us through the blog-finding agents. Librarians, including me, suck at marketing, but by adding RSS feeds, we stumbled onto a way for the audience to find us, instead of the glacially slow process of dissemination through our existing readership.”


AOL 0wns Your iChat Conversations


AOL 0wns Your iChat Conversations 03/14/2005 05:45 PM

Speaking of funny IM conversations


Speaking of funny IM conversations 07/16/2004 08:39 AM

I think fake IM conversations are becoming a new legitimate form of satire. Here is one of the classics.

via snowchyld

Comment - TrackBack

IT Conversations Announcements: January
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02/01/2005 09:22 PM
(Hear the MP3 version) Housekeeping Google Groups €“ Maybe Not. As those of you on the email list can see, I didn€™t try the Google Groups experiment after all. Only two people asked me not to use their email addresses there, but I just ran out of time to get ready for ...

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"IT Conversations News: March 11, 2005"


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IT Conversations: Malcolm Gladwell -
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IT Conversations: Malcolm Gladwell - Human Nature .. Gladwell did in the presentation .. New book from Malcolm Gladwell .. I heard him talk .. Listen .. MP3

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SXSW Tuesday Morning: Conversations and
Games


SXSW Tuesday Morning: Conversations and
Games
03/13/2003 10:25 AM
I session-hopped; too many interesting sessions this morning. Cliff Figallo talks about "Putting conversation to work." He's one of the founders of The Well and lived on The Farm, a well-known hippy commune, for years; Stewart Brand, the creator of The Well, wanted people with communal experience running it, not businesspeople. "Attention is energy," he says: the person being attended to gets energy from it, including people who are being jerks. Conversations that work, he says, are different than ones where people connect for enjoyment. He's thinking of conversations as something that organizations do to get their jobs done....

Scientists challenged to teach computers
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01/27/2004 07:31 PM
The popular Internet search engine Google, for example, translates short messages in English, Spanish, French, German, Italian and Portuguese. ...

IT Conversations: O'Reilly Digital
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02/10/2004 05:01 AM
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IT Conversations: Malcolm Gladwell -
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Audio of Malcolm Gladwell's keynote from SXSW 2005 is available for streaming or download .. IT Conversations: Malcolm Gladwell - SXSW Interactive 2005

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Services that insert sounds into mobile
phone conversations


Services that insert sounds into mobile
phone conversations
02/01/2005 08:38 PM
Xeni Jardin: A growing number of tech providers now offer "sound insertion" services for mobile phone users. Think: ringtones you plug into the "body" of a voice conversation. Sonic emoticons. Ronan Higgins of cafe.com says:
Lightwav for PalmOne Treo smartphones has a feature called "CoverUp Sound" where you can trigger sounds to play in the phone conversation.

I hear that this application is popular in Japan with cheating "salary men" husbands. They'll trigger sounds of a train station, a busy office or a bar, while explaining to their wives why they won't be home until later. Single men trigger the sound of a girl in the background saying "come back to bed" to make their male friends jealous.

I use it to insert a bad connection effect: "I can't hear you, you're breaking up on me, I'm losing signal, I'll have to call you back about that. Kshhhh."

In related news -- last week, San Francisco-based Phonebites nabbed a US$3MM venture round. They, too, offer a service that allows mobile phone users to insert a pre-recorded sound clip into a live conversation - like a radio soundboard, but for your cell phone. Here's a related Engadget post from last October: Link. (thanks, Marc Nathan, via the unwired list)

Update: BB reader Daniel says,

There's also such an application available for Seiries60 smartphones. The app is called CallCheater. And it works quite nicely.
Link

How Webl0gs are turning corporate
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Blogging the Market .. HTML

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ComponentOne® Releases ComponentOne
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Thrashing Through Cyberspace: AOL
Eavesdrops, Grants Itself Permission To
Steal Your AIM Conversations


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Eavesdrops, Grants Itself Permission To
Steal Your AIM Conversations
03/14/2005 04:50 PM
"You waive any right to privacy." .. Is it time to stop using AIM? .. Absolutely unacceptable .. in any way they see fit

benstanfield.com/thrash/2005/03/aol_eavesdrops_.html
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The Morning News - Transcripts of OnStar
Service Conversations Not Selected for
Commercials


The Morning News - Transcripts of OnStar
Service Conversations Not Selected for
Commercials
08/18/2004 08:34 PM

DVD Studio Pro 2


DVD Studio Pro 2 11/17/2003 10:27 AM
Once you get the hang of its sprawling interface, you'll be able to build full-featured disks from scratch with relative ease and speed. (MacAddict via MyAppleMenu)

SQL Anywhere Studio 9.0


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CNET Jun 27 2004 7:09AM GMT

Web Studio v4.0 SR1


Web Studio v4.0 SR1 03/16/2003 08:32 AM
This is a universal project-oriented tool for developing and supporting Web sites. It includes a powerful text editor that provides flexible development tools for working with HTML, XHTML, JavaScript, CSS, Perl and other Web technologies. A built-in browser and FTP client and find-and-replace with regular expression support through multiple files are also included. A number of wizards provide flexible tag insertion for the HTML tags and CSS.

DVD Studio Pro 2.0.3


DVD Studio Pro 2.0.3 12/18/2003 09:47 PM
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"DVD Studio Pro 3"


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DVD Studio Pro 2.0.4


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DVD Studio Pro 3


DVD Studio Pro 3 04/19/2004 11:03 AM
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hit record high

IBM offers sneak
peek at J2EE 1.4 -
Infoworld Staff

Office 2004 and
Virtual PC for Mac
released

4th Annual
Procurement Forum

Building Customer
Satisfaction and
Employee
Satisfaction
Strategies

Working Capital
Management

Wireless M2M
Communications Forum

High Throughput
Screening for Drug
Discovery

MALCOLM
GLADWELL ON SUV'S
AND THE DANGER OF
LEARNED
HELPLESSNESS

Photoshop rips heavy
cultural symbols out
of artists'
phrasebook

Sterling: "I'll
believe in settling
Mars when I see
people settling the
Gobi Desert"

Edinburgh pubs serve
short measures of
whisky

Security at on-alert
airports can take 5
hours to clear

Blogs Coming of Age
in Spain

One-shot, six-week
herion-withdrawal
drug trialled

Livejournallers save
Austin mural

SRL show in Vegas in
February!

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