Building Customer Satisfaction and Employee Satisfaction Strategies

Grok Headline matches for Building Customer Satisfaction and Employee Satisfaction Strategies

Siebel ERM: Employee Satisfaction Yields
Customer Satisfaction

Siebel ERM: Employee Satisfaction Yields
Customer Satisfaction 03/14/2003 01:28 AM
As the CRM software segment has slowed down, the employee relationship management (ERM) segment has revved up -- or it has for CRM industry pioneer vendor Siebel, anyway. In fact, some of Siebel's biggest deals recently have been for software that serves people inside enterprises, not outside.

Satisfaction with Federal E-Government
Stalls in Latest Findings from American
Customer Satisfaction Index

Satisfaction with Federal E-Government
Stalls in Latest Findings from American
Customer Satisfaction Index 03/22/2005 03:23 PM
Public CIO Mar 19 2005 10:18PM GMT

Survey: Customer Satisfaction on the Way
Up

Survey: Customer Satisfaction on the Way
Up 03/14/2003 01:28 AM
During the last quarter of 2001, customer satisfaction with the quality of goods and services available to American consumers in the retail, finance and e-commerce sectors rose significantly, offsetting a drop that began in late 2000, according to the American Customer Satisfaction Index, a survey conducted quarterly by University of Michigan researchers.

NSI Scores 100% Customer Satisfaction

NSI Scores 100% Customer Satisfaction 06/05/2004 02:50 AM
Customer satisfaction survey of IBM Business Partners [PRWEB Jun 5, 2004]

American Customer Satisfaction Index

American Customer Satisfaction Index 07/06/2004 06:58 AM
American Customer Satisfaction Index
http://www.theacsi.org/over view.htm

The American Customer Satisfaction Index (ACSI) is a uniform and independent measure of household consumption experience. The ACSI is a powerful economic indicator; it tracks trends in customer satisfaction and provides valuable information about the consumer economy for companies, industry trade associations, and government agencies. The ACSI is produced through a partnership of the University of Michigan Business School, the American Society for Quality (ASQ), and the international consulting firm, CFI Group. Data is collected from consumers via telephone and the internet. The site features information regarding what the ACSI measures, how data is measured, the methodology,
past conclusions, current research, reports, press releases, frequently asked questions, and a fact sheet for quick reference. This will be added to Business Resources 2004-05 Internet MiniGuide. This has been added to Statistics Resources Subject Tracer™ Information Blog.

Cingular focuses on customer
satisfaction

Cingular focuses on customer
satisfaction 02/18/2004 08:17 PM
Boston Globe Feb 19 2004 0:47AM GMT

Cingular Focuses on Customer
Satisfaction (AP)

Cingular Focuses on Customer
Satisfaction (AP) 02/18/2004 06:45 PM
AP - Cingular Wireless, a patchwork of smaller companies, is on the verge of becoming the nation's largest mobile phone provider with its planned purchase of AT&T Wireless, but the company must fix service problems if it wants to become an industry leader in its own right.

E-Government Customer Satisfaction on
the Rise

E-Government Customer Satisfaction on
the Rise 12/16/2003 07:36 PM
By way of comparison, in similar studies, Amazon.com (Nasdaq: AMZN) received a score of 88; Google , a score of 82; Comcast (Nasdaq: CMCSK) 55; Wal-Mart (NYSE ...

Google Tops in Customer Satisfaction

Google Tops in Customer Satisfaction 08/30/2004 03:50 PM
Source: Search Engine Guide - Google reigns supreme as the top search destination on the Internet, and a recent survey compiled by the University of Michigan Business School and other organizations likely reveals why....

Customer Satisfaction Survey: Respondent
Data

Customer Satisfaction Survey: Respondent
Data 05/24/2004 04:00 PM
This Computerworld and InterUnity survey of more than 1,100 enterprise IT users ranks ten IT vendors for quality, customer service, licensing policies and more. See the complete results.

LG.Philips LCD Wins Top Customer
Satisfaction Award

LG.Philips LCD Wins Top Customer
Satisfaction Award 04/13/2004 04:42 AM
Hankooki Apr 13 2004 8:42AM GMT

Microsoft turns attention to customer
satisfaction

Microsoft turns attention to customer
satisfaction 09/08/2004 11:00 AM
When Microsoft Corp. raised prices for the Texas Association of Counties three years ago, no one from the company called to explain the increase, says Steve White, the group's information technology operations manager. "The change made me angry," White says. "I don't think the pricing is reasonable." He wasn't alone. Microsoft's shift to a new licensing program in 2001 also boosted prices without warning for 60 percent of its customers, according to a 2003 survey by the Yankee Group, a Boston-based research firm.

Yahoo Posts Customer Satisfaction Survey

Yahoo Posts Customer Satisfaction Survey 06/21/2004 10:50 AM
"I got an email from Yahoo yesterday about a customer satisfaction survey Satmetrix Systems is doing for Yahoo."

Survey: Dell customer satisfaction
unsatisfactory

Survey: Dell customer satisfaction
unsatisfactory 06/28/2004 05:58 PM
The PC maker relinquishes its first-place spot in services for business customers--a rare slip.

The American Customer Satisfaction Index
(ACSI) E-Gov Report

The American Customer Satisfaction Index
(ACSI) E-Gov Report 04/02/2005 11:34 AM
CIO Apr 2 2005 1:21PM GMT

DM conducts customer satisfaction survey
on e-Government services

DM conducts customer satisfaction survey
on e-Government services 07/13/2004 08:55 AM
AME Info Jul 13 2004 12:56PM GMT

IBM Tops Competitors in Customer
Satisfaction With PC Hardware Quality

IBM Tops Competitors in Customer
Satisfaction With PC Hardware Quality 06/17/2004 06:34 AM
dBusinessNews.com Jun 17 2004 11:07AM GMT

Customer Satisfaction Survey: Licensing
and Upgrade Policies

Customer Satisfaction Survey: Licensing
and Upgrade Policies 05/24/2004 04:00 PM
This Computerworld and InterUnity survey of more than 1,100 enterprise IT users ranks ten IT vendors for quality, customer service, licensing policies and more. See the complete results.

Study: Apple, Dell lead PC customer
satisfaction index

Study: Apple, Dell lead PC customer
satisfaction index 08/30/2004 05:35 PM
Technical support improvements lead to better overall scores for PC industry.

ISP's increase customer satisfaction and
reduce support costs with SMS

ISP's increase customer satisfaction and
reduce support costs with SMS 07/29/2004 02:56 AM
MessageNet is proud to announce the launch of its’ Service Outage Notification system. [PRWEB Jul 29, 2004]

Online retailing leads the pack in
customer satisfaction, says new report

Online retailing leads the pack in
customer satisfaction, says new report 02/19/2004 07:33 PM
InternetRetailer.com Feb 19 2004 11:10PM GMT

EarthLink High Speed and Dial-Up
Internet Services Ranked Highest in
Customer Satisfaction by J.D. P

EarthLink High Speed and Dial-Up
Internet Services Ranked Highest in
Customer Satisfaction by J.D. P 09/09/2004 06:56 AM
Techlinks.net - Thu Sep 9, 04:13 am GMT

Oracle earns top spot in the InterUnity
Group customer satisfaction study of
1188 companies

Oracle earns top spot in the InterUnity
Group customer satisfaction study of
1188 companies 06/16/2004 11:40 AM
In a study of the ten leading Enterprise IT Vendors, Oracle earned the top Software Vendor ranking with an InterUnity Customer Satisfaction Index (ICSI) of 96.Oracle won 7 of the 8 categories used to compare the vendors. The eight categories included Product Quality, Product Reliability, Contribution to Profitability, Upgrade Policies, Licensing Policies, Customer Service, Meeting Expectations, and Recommendations to Others. The Software Vendor analysis compared Oracle, Microsoft, Computer Associates, Peoplesoft, and SAP. The Hardware Vendor analysis compared Hewlett Packard, IBM, Sun, EMC, and Dell."The customer experience with the Top tier vendors is very different than with the Bottom tier vendors", according to Richard Sneider, the study author and Partner at the InterUnity Group [PRWEB Jun 16, 2004]

Leapfrog Services Demonstrates Focus on
Customer Satisfaction by Creating Chief
Service Officer Position

Leapfrog Services Demonstrates Focus on
Customer Satisfaction by Creating Chief
Service Officer Position 01/06/2005 04:31 AM
Leapfrog Services Inc., an Atlanta based provider of secure computer networks and managed services, has established an increased emphasis on customer satisfaction by creating the position of Chief Service Officer and promoting Brian Kirsch to serve as the company’s first CSO. [PRWEB Jan 6, 2005]

Microsoft Expands Commitment to Customer
Satisfaction With Enhanced Support
Life-Cycle Policy for Business and
Developer Products

Microsoft Expands Commitment to Customer
Satisfaction With Enhanced Support
Life-Cycle Policy for Business and
Developer Products 05/25/2004 11:30 PM
Today at Microsoft® Tech•Ed 2004, Microsoft Corporate Vice President of Server and Tools Marketing Andrew Lees announced to attendees the June 1 launch of an expanded and enhanced product support life-cycle policy. The updated policy will provide customers with a minimum total of 10 years of mainstream and extended support for business and developer products. In addition to the expanded time frame, the updated policy provides customers with increased support for IT infrastructure security assistance. Customers requested support from Microsoft that is predictable, expanded and mirrors their changing needs for IT infrastructure management. With this announcement, Microsoft delivers the predictable support customers need to successfully do more with less.

McAfee Broadband Selects Aria Systems to
Maximize Revenue and Sustain High
Customer Satisfaction for
Next-Generation Wireless Internet
Platform

McAfee Broadband Selects Aria Systems to
Maximize Revenue and Sustain High
Customer Satisfaction for
Next-Generation Wireless Internet
Platform 06/05/2005 11:14 PM
Unparalleled scalability, flexibility, and integrated CRM features convince wireless pioneer to standardize on the AriaCore™ software solution for upcoming national rollout. [PRWEB Jun 3, 2005]

Home network complexity challenges
customer satisfactionStudy finds that
installation complexity – quantified by
“help desk” calls – reduces both
satisfaction with and brand loyalty to
home networking products and services

Home network complexity challenges
customer satisfactionStudy finds that
installation complexity – quantified by
“help desk” calls – reduces both
satisfaction with and brand loyalty to
home networking products and services 09/04/2004 02:40 AM
Customer satisfaction and brand loyalty regarding home networking equipment are related directly to product ease of installation and operation, according to Parks Associates’ Primary Perspectives: Complexity and Customer Satisfaction in the Networked Home.The study finds that satisfaction declines precipitously – as much as 25% – if a customer is required to make two or more service calls to install and operate home network equipment. Progress has been made in simplifying these products through standard device drivers and graphics-based installation wizards, but in order to secure long-term success in this market, developers and providers should continue devising new ways to reduce the complexity of home networking solutions. [PRWEB Sep 4, 2004]

Only So Much Satisfaction To Go Around?

Only So Much Satisfaction To Go Around? 07/20/2004 02:56 PM
Apparently, Nokia is somehow "losing ground" because other handset makers are getting better satisfaction ratings. Now, Nokia's problems in selling handsets have been well documented. They've been losing a significant amount of market share to other handset makers who have clearly done a better job anticipating (guessing?) what consumers would want. However, to suggest that Nokia is "losing ground" because others have improved their own satisfaction ratings makes no sense. The study does not say that Nokia's satisfaction ratings have dropped, only that other handset makers now have similar satisfaction ratings, and somehow this is interpreted to mean that Nokia has screwed up. Apparently, the study writers and the reporters who wrote the article about it believe there's only a limited amount of customer satisfaction to go around, and if others are getting more, they must be taking it at the expense of Nokia.

Zero Satisfaction From StarWarsShop

Zero Satisfaction From StarWarsShop 08/03/2004 04:40 PM
We've received a flood of emails from disgruntled StarWarsShop customers getting the same reply regarding their damaged Silver Sandtroopers.

From Satisfaction to Delight

From Satisfaction to Delight 09/24/2002 11:18 AM

Web-user satisfaction on the upswing

Web-user satisfaction on the upswing 05/11/2004 04:36 PM
More surfers getting what they want, but there's still room for site usability improvements, survey shows.

More cell phones, less satisfaction

More cell phones, less satisfaction 04/13/2005 02:52 PM
Embrace of mobile phones shouldn't be confused with enthusiasm for service providers, study stresses.

Instant Environmental Satisfaction

Instant Environmental Satisfaction 06/04/2004 07:05 PM
Greenfleet is an Australian environmental organisation who aim to help citizens offset their own greenhouse gas emmissions. Their Tree Totaller (Australian-based, but I'm sure conversions are easy) works out how many trees you need to offset your annual emmissions, based on private car, home energy use and flights. It's a very neat little flash-app, and at the end it lets you chose to "subscribe" to Greenfleet so they'll plant the necessary number of trees for you. I owe 44 trees, for only AU$103 a year.

PC Satisfaction newsgroups closed

PC Satisfaction newsgroups closed 02/10/2004 02:54 AM

Annual Reader Satisfaction Survey

Annual Reader Satisfaction Survey 08/03/2004 01:58 AM
PC Magazine readers held forth on what desktop, notebook, and server manufacturers make the grade and which fail miserably. We've got the scoop on service, reliability, repairs and more from the best-known names in the business. Plus: Editor-in-Chief Michael Miller sorts through the data and lays down the good and bad news.

Vendor satisfaction survey: Sun
Microsystems

Vendor satisfaction survey: Sun
Microsystems 05/20/2004 10:06 AM
ORLANDO, Fla -- The GigaWorld 2004 open source session I planned to attend yesterday at 3 p.m. was canceled at the last minute because the presenter got into a bicycle accident, so I decided to check out a "Vendor satisfaction survey" session instead. The one I happened to jump into focused on Sun, and it could have been subtitled, "I don't want to beat up on Sun, but..."

25-Sept-2003 -- The Relevance of
Satisfaction

25-Sept-2003 -- The Relevance of
Satisfaction 10/28/2003 11:08 PM
The Relevance of Satisfaction (GrokDotCom) -- "Doing business online, an environment in which taking action is the only tangible (and...

Comsumer Satisfaction Highest with
Google

Comsumer Satisfaction Highest with
Google 08/30/2004 12:10 PM
"... Google, search engines garnered the highest average satisfaction levels in the e-business category, scoring an 80 out of 100"

Rather's Satisfaction: Mystifying
Troubles at CBS

Rather's Satisfaction: Mystifying
Troubles at CBS 09/18/2004 03:56 AM
Dan Rather and CBS took the risky course, impunging the motives of critics, rather than a more confident and honorable one: Let's look at our sources and methods. What can explain such a blind reaction? Here is my attempt.
Grok Description matches for Building Customer Satisfaction and Employee Satisfaction Strategies
GrokA matches for Building Customer Satisfaction and Employee Satisfaction Strategies

Step 1. Internet music Step 2. ??? Step
3. Profit!

Step 1. Internet music Step 2. ??? Step
3. Profit! 01/29/2004 05:03 PM

Whoa. People I know are in the Apple Music store. I can pay to download last year's Fray Cafe and the 2001 Fray too (I can buy Lance Arthur and Mena Trott for 99 cents!). The Brad Sucks album is there too (psst: you can download it from his site for free, and it's unencrypted or buy the CD direct from him like I did). I even see a search for "Scott Andrew" is turning a song up from the Fray CD, with hopefully more to come.

Step-by-Step Guide for Setting Up Secure
Wireless Access in a Test Lab

Step-by-Step Guide for Setting Up Secure
Wireless Access in a Test Lab 04/15/2004 11:47 AM
This white paper describes how to configure secure wireless access using IEEE 802.1X authentication using Protected Extensible Authentication Protocol-Microsoft Challenge Handshake Authentication Protocol version 2 (PEAP-MS-CHAP v2) and Extensible Authentication Protocol-Transport Layer Security (EAP-TLS) in a test lab using a wireless access point (AP) and four computers. Of the four computers, one is a wireless client, one is a domain controller, certification authority (CA), and Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS) server, one is a Web and file server, and one is an Internet Authentication Service (IAS) server that is acting as a Remote Authentication Dial-in User Service (RADIUS) server.

What are outlook forms and what are they
good for ( Step by Step - Human
Resources example)

What are outlook forms and what are they
good for ( Step by Step - Human
Resources example) 04/19/2004 11:06 AM

Step-by-Step Guide for Secure Wireless
Access in a Test Lab

Step-by-Step Guide for Secure Wireless
Access in a Test Lab 04/12/2005 08:34 AM

O-STEP Seeks to Step Up Open Source
Transition

O-STEP Seeks to Step Up Open Source
Transition 03/11/2003 11:54 AM
The Center of Open Source & Government unveils a program intended to persuade software firms of the competitive advantages of migrating proprietary code to Open Source.

Step-by-Step Tutorials for Office
Applications and Windows OS

Step-by-Step Tutorials for Office
Applications and Windows OS 12/28/2004 12:43 PM

Step by Step - license overview screen
by file

Step by Step - license overview screen
by file 05/13/2004 08:07 PM

Microsoft's draft licence, step by step

Microsoft's draft licence, step by step 03/19/2005 03:07 AM
ZDNet Mar 19 2005 2:10AM GMT

SecurityFocus: Securing Apache 2 -
Step-by-Step

SecurityFocus: Securing Apache 2 -
Step-by-Step 06/22/2004 07:41 AM
From Open Source Blog: Open Sourcery today, there's a new posting for anyone out there that's a step beyond the typical Apache 2 install and wants to make it as secure as they can. Enter Securing Apache 2 Step by Step.

One more step towards Total Information
Awareness

One more step towards Total Information
Awareness 10/29/2003 11:26 AM
New software packages help parents keep tabs on teens.

Steve's Keynote: Step-By-Step

Steve's Keynote: Step-By-Step 01/05/2004 09:08 PM
I mean, 9 AM! Just how many farmers does Apple think will be coming to Macworld, anyway? By Andy Ihnatko (Mac Observer via MyAppleMenu)

Step By Step: Building a MythTV PVR for
$635

Step By Step: Building a MythTV PVR for
$635 09/04/2004 09:01 PM

Securing Apache 2: Step-by-Step

Securing Apache 2: Step-by-Step 06/22/2004 10:59 AM

Securing Apache Step-by-Step

Securing Apache Step-by-Step 03/08/2004 11:24 PM

"step-by-step instructions"

"step-by-step instructions" 12/27/2003 08:57 PM

A step by step guide to using CVS

A step by step guide to using CVS 12/19/2003 01:11 PM
I've found an article on developer.apple.com, with step-by-step instructions on enabling and using CVS (Concurrent Versioning System) on OS X. If you use CVS and need a GUI for the UNIX environment, consider using CVL (Concu...

Check out that stock, step by step and
dollar by dollar

Check out that stock, step by step and
dollar by dollar 02/23/2003 01:53 AM
I also check the company's annual report and any recent news stories: The Google search engine and the personal-finance section of America Online are good ...

Customer Support That Works From JetBlue

Customer Support That Works From JetBlue 05/07/2004 04:51 AM
We've had so many stories about how awful customer or tech support centers are managed (with the goal of reducing call times, rather than solving customer problems) that I thought it's definitely about time that we had a story about a company that appears to understand how to do customer service right. JetBlue certainly has the reputation for being customer friendly - and my own experience with the airline supports that view (though, I still don't think they're quite as amazing as some people make them out to be). It's fairly well known that their customer support people get to work from home, but now Fast Company has a piece looking at how they manage to keep those work-from-home customer support people feeling like they're a part of the company while empowering them to actually (gasp!) be nice to customers while really solving any issues they might have. It's unfortunate these days that we actually have to single out one of the few company's that "gets it." This follows, by the way, an Inc. article (which appears to use identical templates as Fast Company) last month about how JetBlue's CEO frequently works as a flight attendant on JetBlue flights. He does this for a variety of reasons, including the chance to really speak to his customers, as well as to get to know (and inspire) the flight attendants who fly on his planes. Why can't more companies understand the value of their own customers?

AOL Employee Charged With Selling
Customer List to Spammer

AOL Employee Charged With Selling
Customer List to Spammer 06/23/2004 05:20 PM
U.S. investigators said today they had arrested an America Online employee for stealing the Internet provider's customer list and selling it to a purveyor of "spam" e-mail.

Step One: AIM Without AOL

Step One: AIM Without AOL 08/21/2004 01:25 AM
G4 Tech TV Aug 21 2004 5:20AM GMT

Step One: Do I Have a NIC?

Step One: Do I Have a NIC? 07/10/2004 05:43 PM
G4 Tech TV Jul 10 2004 8:14PM GMT

Step One: What Is Wi-Fi?

Step One: What Is Wi-Fi? 08/29/2004 01:48 AM
G4 Tech TV Aug 29 2004 5:21AM GMT

Every step you take ...

Every step you take ... 02/11/2004 10:57 PM
Privacy. You really don't need it because you don't seem to want it, yet you complain and cry foul when companies abuse your privacy and sell your information. So who is really to blame here?, the companies who are paying millions for everything from what shoe size you're wearing, to what you eat for lunch, and where. Government for allowing companies to get away with what can be seen as a crime? Could it simply be your own fault for allowing the the combination of the two, when they breach your privacy.

Siebel to Step Down as CEO

Siebel to Step Down as CEO 05/03/2004 05:56 PM
Michael Lawrie will take over as CEO of Siebel Systems.

Another step toward the Daily Me

Another step toward the Daily Me 02/16/2004 02:52 PM
At Demo today, Feedster introduced Feedpapers, auto-generated headline feeds on particular topics. 

CES: Step into my parlor

CES: Step into my parlor 01/08/2004 08:27 PM
ZDNet Jan 8 2004 4:10PM ET

Where's the profit step?

Where's the profit step? 07/12/2004 02:01 PM
Thanks to a loaner laptop from work (which was every bit as bad as promised--you apparently don't get as much bang from your MHz from Pentium IIIs as you do from G3s) I finished off Python::Bytecode. It's hit CPAN as I'm now (shudder) the official maitainer, so, well, have at it. Python::Bytecode 2.4 is up and installable via CPAN.pm or from $CPAN/authors/id/DSUGAL. This version should, theoretically, be complete and ready to use. It'll properly disassemble (or, rather, make disassemblable) bytecode files with multiple code objects, patches up the dopey constants and variable name errors it had, and even has tests...

Step One: HTML

Step One: HTML 08/11/2004 03:42 PM
G4 Tech TV Aug 11 2004 7:20PM GMT

Admitting It Is the First Step....

Admitting It Is the First Step.... 06/03/2004 11:42 PM

"I'm doing it again... spending every waking moment on the Treo." [TreoGrrl, via PubSub: "treo 600"]

Building Customer Satisfaction and Employee Satisfaction Strategies

The following phrases have been identified by the grok system as matching this entry: employee forum share customer information step by step citrusdb install acsi jetblue