could've destroyed their reputation

Grok Headline matches for could've destroyed their reputation

SEM and Reputation Management

SEM and Reputation Management 06/28/2004 02:44 PM
Source: ClickZ - Identifying flame sites is only the beginning. How to win reputation management battles with smart SEM....

Blogs, Voice, and Reputation

Blogs, Voice, and Reputation 06/22/2005 02:19 AM

So last week I was lucky enough to have dinner with the Scan 3 – Alane, Alice, and George of It’s All Good fame. If you read their blog, you know how dinner was. Lively, fun, entertaining, and most interesting. They’re exactly like they seem in their writing, which I’ve found to be true of most bloggers who give good voice. If you have the chance to be in the same room with the three of them, I highly recommend it. I can’t say enough about the level of understanding these folks have about libraries, where we need to be, and how we need to get there.

Then I was given a whirlwind tour of the OCLC Research team’s digs and even their actual research. They’re working on some very cool stuff, some of which we’ll start seeing out in the wild very soon. I wish I could have spent more time with every person I met there and heard more about their various projects, but I had to catch a plane home.

It was a most interesting experience for me because I’ve always had a love/hate relationship with OCLC. They’re the 800–pound gorilla in the room for me, kind of like libraryland’s Microsoft. But over the last couple of years, I feel like I’ve been watching a transformation, an evolution of the gorilla. It’s not that they didn’t have smart or dedicated people in the past, because they did. From the sidelines, it looks to me like OCLC is finally looking outwards instead of inwards, that they’ve noticed there’s a whole web thing going on out there and that ultimately, they (in particular their member libraries) need to be part of it.

This is best exemplified by Lorcan Dempsey, his blog, and his mantra that OCLC needs to make its data work harder, the way Amazon and Google do. I first took this new attitude seriously when they released the Environmental Scan, even more so when Open WorldCat was released. For years I was mad at them for keeping WorldCat so closed and isolated, so this was a most welcome change. It seems like now all of those smart and dedicated people are thinking bigger, more collaboratively, and just more expansively than they have in the past. That’s a Martha Stewart good thing, bolded, italicized, and underlined. Last week they announced the e-serials pilot project to expose full-text electronic journals in WorldCat and the just-announced ‘Ask-a-Libra rian’ pilot in WorldCat, and just wait until you see the WorldCat wiki (it’s too-damn-cool, and it should rock hard).

While you’re at it, check out Thom Hickey’s blog Outgoing, and you’ll see the rest of one of the two best employee blog implementations in libraryvendorland (the other being the Talis employee blogs). I can’t believe more library vendors aren’t doing this, but they’ve got two great models to help get them started. In addition, employees from both companies often leave comments on my site or send me email asking questions or further exploring issues I’ve raised, and I know they do this on other sites, too. I feel like they’re really listening (not just to me because I’m not so egotistical as to think they need to be, but just that they’re listening overall) and thinking about what’s being said about their products and services out in the big, wide world [web]. If someone takes the time to write about something your company did or said (or didn’t do or didn’t say), it says a lot when you respond to them on their own site. All library vendors (and libraries) should be tracking what’s said about them in the blogosphere via RSS (another point I stress in my presentations).

So, why am I telling you all of this? For a few reasons. This post is aimed at several different audiences.

1. The marketing/PR folks at OCLC: I have no idea how or why the Scan 3 were able to start blogging outside of OCLC’s site, and I have no idea how you feel about it, but hopefully you know that their blog is worth its weight in gold several times over. This one blog has done a world of good to rehabilitate OCLC’s reputation and humanize your organization. More people talk about OCLC, point to what OCLC is saying, and follow what OCLC is doing (and give you free advertising for it) because of the honest and direct voices on It’s All Good. I actually use them as a case study in my blogging presentations. I have no evidence that you plan to change the setup but just in case, don’t. No one has indicated to me any problems or grumbled anything, but it never hurts to note how things look from the outside. After all, there’s a reason I was invited to tour Research, and there’s a reason I’m writing this post of praise for what they (and the Scan team) are doing. It worked for everybody.

2. Libraries: if you watch It’s All Good and Lorcan’s blog, you’ll notice all of the things I’ve observed in this post. Voice, authenticity, humanizing a used-to-be-faceless-organization. Blogging can give you all of this. Even if you don’t need to rehabilitate your library’s image, let’s face it, library web sites could use a little personality. If you’re not already blogging, you should consider it, especially if you already have a “what’s new” page. That’s where you want to start. Bonus points: starting a blog automatically gives you an RSS feed.

3. OCLC Research (and really the whole staff): keep up the great work! It’s really refreshing to see this change, and I look forward to even greater things from you.  No pressure.  ;-)

Wikipedia, Reputation and Accuracy

Wikipedia, Reputation and Accuracy 08/31/2004 12:00 PM
There's been a fascinating uproar in cyberspace about the estimable Wikipedia, the online encyclopedia I discussed here early this year and in the book. One of the topics was whether a site written entirely by its readers -- and where every page can be edited by anyone -- could meet any kind of "standards" of accuracy and reliablity. The latest tempest was stirred by this column in a Syracuse, NY, newspaper, in which a librarian is quoted dumping on Wikipedia for various reasons. It gets complicated from there. Thankfuly, Ross Mayfield has deconstructed the debate with lots of links and good quotes. Read the whole thing.

Patents, RFCs and Reputation

Patents, RFCs and Reputation 09/16/2004 01:55 AM
Here's a thought, which is more valuable: the Eolas Patent on browser plugins or Dave Crocker's RFC for email? Eolas recieved a half a billion settlement from Microsoft, and the original inventors probably realized a considerable reward. I'm using Eolas...

Marion Jones's Reputation Is Up in the
Air

Marion Jones's Reputation Is Up in the
Air 07/08/2004 10:30 PM
Marion Jones, one of the most iconic female athletes of her time, begins the U.S. Olympic track and field trials on Friday heavy with burdens.

Manifesto for the Reputation Society

Manifesto for the Reputation Society 07/22/2004 06:18 AM
Manifesto for the Reputation Society by Hassan Masum and Yi-Cheng Zhang
http://firstmonda y.org/issues/issue9_7/masum/

Abstract
Information overload, challenges of evaluating quality, and the opportunity to benefit from experiences of others have spurred the development of reputation systems. Most Internet sites which mediate between large numbers of people use some form of reputation mechanism: Slashdot, eBay, ePinions, Amazon, and Google all make use of collaborative filtering, recommender systems, or shared judgements of quality. But we suggest the potential utility of reputation services is far greater, touching nearly every aspect of society. By leveraging our limited and local human judgement power with collective networked filtering, it is possible to promote an interconnected ecology of socially beneficial reputation systems — to restrain the baser side of human nature, while unleashing positive social changes and enabling the realization of ever higher goals.

How I destroyed the new economy

How I destroyed the new economy 12/02/2003 01:47 AM
Salon Dec 2 2003 0:17AM ET

were 'accidentally' destroyed

were 'accidentally' destroyed 07/09/2004 12:02 PM
New York Times .. a new meaning .. reports

nytimes.com/2004/07/09/politics/campaign/09records.html
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"were 'accidentally' destroyed"

"were 'accidentally' destroyed" 07/09/2004 02:51 PM

MP3.com Archive Destroyed

MP3.com Archive Destroyed 12/03/2003 05:19 AM
Such an absolute waste of an amazing archive. Think of the 100's of thousands of man hours that it took...

MP3.com archive is destroyed

MP3.com archive is destroyed 12/02/2003 10:12 PM
No joy for Robertson

Corporate Reputation Management 2004

Corporate Reputation Management 2004 01/22/2004 03:30 PM
marcus evans Jan 22 2004 7:24PM GMT

Brightmail Bows Reputation Service

Brightmail Bows Reputation Service 01/27/2004 04:07 PM
Internet News Jan 27 2004 8:43PM GMT

Reputation systems academic paper

Reputation systems academic paper 07/19/2004 11:47 AM
The current issue of First Monday has a thorough academic article on reputation systems.

The sharing of observations and opinions builds up a picture in each person’s mind of the reputation’s subject, which we might call the "Invisible Eye" — the distributed formation of reputations, and consequent increased ability to distinguish better from worse. To the degree that you have access to and trust the experience of others, it is almost as if you yourself had been there watching that previous situation, thus increasing your base of experience from which to judge future reliability — and increasing pressure on the subject in question to behave responsibly. The analogy to Adam Smith’s Invisible Hand is not accidental; just as selfish local actions with market incentives can lead to collectively efficient behavior, locally maximizing actions with reputation incentives have the potential for similar guided emergent behavior that exceeds what might have been designed by a conscious planner.

The ultimate aim is to increase the level of collective wisdom through sharing our separate experience and expertise. This will enable a "division of experience" — instead of each of us personally suffering through scams, cheats, and mediocrity, we will be able to leverage each other’s experiences. Collectively, aided by astutely networked reputation systems, we stand the best chance of overcoming our dark side and bringing out the best in us.

Lin k (Thanks, Alex!)

Many-to-Many: Wikipedia Reputation and
the Wemedia Project

Many-to-Many: Wikipedia Reputation and
the Wemedia Project 09/01/2004 05:01 PM
Ross Mayfield on the reliability of the Wikipedia .. Ross Mayfield’s in-depth review .. deconstructed the debate .. new question mark .. rassembls ici .. Many-to-Many .. round-up

corante.com/many/archives/2004/08/29/wikipedia_reputation_a nd_the_wemedia_project.php
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A quick self-Google once a day to guard
your reputation

A quick self-Google once a day to guard
your reputation 05/22/2004 11:19 AM
Sydney Morning Herald May 22 2004 2:50PM GMT

AP: Chemist May Have Destroyed Evidence
(AP)

AP: Chemist May Have Destroyed Evidence
(AP) 04/20/2004 02:18 PM
AP - Disgraced Oklahoma City police chemist Joyce Gilchrist doctored trial evidence and may have destroyed hair samples that could have exonerated a man now on death row, according to a confidential police memo obtained by The Associated Press.

Shops destroyed in fire

Shops destroyed in fire 04/18/2004 04:39 AM
Businesses are destroyed as a Belfast shopping centre is extensively damaged in an overnight fire.

Secret cabin to be destroyed

Secret cabin to be destroyed 07/26/2004 03:50 AM
Secret Cabin to Be Destroyed .. Paradise Lost .. E.L.M.O.T.M

vancouver.cbc.ca/regional/servlet/View?filename=bc_cabin 20040723
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Ketchup mishap stains his reputation...
(Reuters)

Ketchup mishap stains his reputation...
(Reuters) 06/17/2005 05:04 PM
Reuters - An email between a highly paid lawyer and a secretary over a tomato ketchup stain has become the talk of legal circles in London, leaving the sender distinctly red-faced.

Crashes Tarnish Houston Rail Reputation
(AP)

Crashes Tarnish Houston Rail Reputation
(AP) 08/10/2004 04:11 PM
AP - Once called the "train to nowhere," Houston's new rail line between downtown and the Astrodome is earning a few new nicknames — "Danger Train," the "Wham Bam Tram," "A Streetcar Named Disaster."

Stray dogs destroyed every hour

Stray dogs destroyed every hour 07/19/2004 10:13 PM
An animal welfare charity says that one stray dog is being put down every hour in the UK.

Bush Military Records Destroyed

Bush Military Records Destroyed 07/10/2004 02:41 AM
Free Internet Press Jul 10 2004 7:19AM GMT

"Arabs want Israeli barrier destroyed"

"Arabs want Israeli barrier destroyed" 07/11/2004 03:25 PM

Thousands of Roses Destroyed at Border
(AP)

Thousands of Roses Destroyed at Border
(AP) 02/13/2004 04:06 PM
AP - U.S. border officials destroyed about 10,000 roses that were imported illegally from South America in the pre-Valentine's Day surge.

Lay Tells Newspaper Others Destroyed
Enron (AP)

Lay Tells Newspaper Others Destroyed
Enron (AP) 06/26/2004 07:17 PM
AP - Former Enron Corp. chairman Kenneth Lay took responsibility for the company's spectacular demise but blamed any criminal acts on underlings in a wide-ranging interview with The New York Times.

how craigslist destroyed newspaper
classifieds

how craigslist destroyed newspaper
classifieds 06/03/2004 06:44 AM
nobody in print journalism will talk about it, but craig's eating their lunch

PackBot Destroyed in Action in Iraq

PackBot Destroyed in Action in Iraq 04/14/2004 10:32 AM
Jeff Slostad, Alexander Wold and others submitted this CNN story about the first iRobot PackBot to be destroyed in action in a war. The robot was doing a job that a live soldier would normally do so this is a definite case of a human life saved because robot was available to do the job. Exact details of what happened aren't being released because of concern that more robots would be targeted. Between 50 and 100 PackBots are in action in Iraq and Afghanistan doing jobs ranging from reconnaissance to ordnance disposal.

Utah City Shuns Party-Town Reputation
(AP)

Utah City Shuns Party-Town Reputation
(AP) 04/10/2004 05:47 PM
AP - This southern Utah city's ranking as a spring break party place is dropping fast, and that's just fine with local officials.

Solid reputation paints bull's-eye on
Mozilla's Firefox

Solid reputation paints bull's-eye on
Mozilla's Firefox 01/06/2005 07:20 AM
Canadian Press via Canada.com Jan 6 2005 11:36AM GMT

Two Shrines Intact, but U.S Reputation
Still Marred After Clashes With Rebels

Two Shrines Intact, but U.S Reputation
Still Marred After Clashes With Rebels 05/27/2004 12:36 PM
The Shrine of Imam Hussein survived a month of urban fighting in Karbala with just a few bullet holes, but the U.S. reputation seemed to have suffered a little more.

Utne Reader story on Whuffie and
reputation economies

Utne Reader story on Whuffie and
reputation economies 12/27/2004 05:45 PM
Cory Doctorow: I was interviewed for an article on reputation economies in the current issue of the Utne Reader -- the piece is online now!

In the 2003 science fiction novel Down and Out in the Magic Kingdom, author Cory Doctorow imagines a society where all of life's necessities are free, and market laws such as supply and demand cease to exist for everything else. Instead of trading in a hard currency, citizens living in this "post-scarcity economy" measure their wealth with an ephemeral, reputation-based currency called "Whuffie." Doing something that benefits the community, like baking a cake or writing beautiful poetry, increases a person's Whuffie, while causing a traffic accident or publishing clumsy prose can temporarily put you in a virtual poorhouse. Everyone is wired into the Internet via brain implants and can routinely view and modify others' standing instantly (and free of charge), ultimately making one's status the subject of majority opinion.

Link (Thanks, Brendan!)

Criticize Putin Online and Your Computer
Is Destroyed

Criticize Putin Online and Your Computer
Is Destroyed 12/25/2004 06:51 PM
MosNews.com Dec 25 2004 10:05PM GMT

Pentagon Says Bush Records of Service
Were Destroyed

Pentagon Says Bush Records of Service
Were Destroyed 07/10/2004 04:58 AM
NYT is attacking the other side .. How fucking convenient .. happens

nytimes.com/2004/07/09/politics/campaign/09records.html?ei=5 062&en=4820315663b5a96a&ex=1089950400&partner=GOOGLE&pagewanted=print& position=
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Bush's service records were
"accidentally" destroyed

Bush's service records were
"accidentally" destroyed 07/10/2004 04:58 AM
directly from Kos .. aWol? .. dKos .. Kos

dailykos.com/story/2004/7/8/23589/81575
track this site | 5 links

Pentagon: Bush Military Records
Destroyed (AP)

Pentagon: Bush Military Records
Destroyed (AP) 07/09/2004 10:15 AM
AP - Military payroll records that could more fully document President Bush's whereabouts during his service in the Texas Air National Guard were inadvertently destroyed, according to the Pentagon.

Inspectors: Iraq weapons sites destroyed

Inspectors: Iraq weapons sites destroyed 06/07/2004 03:35 PM

Mambo Earns Giant Killing Reputation at
LinuxWorld Expo

Mambo Earns Giant Killing Reputation at
LinuxWorld Expo 04/14/2005 04:04 AM
Khalsa News Network Apr 14 2005 7:30AM GMT

Erik Benson: build reputation, avoid
credit Archives

Erik Benson: build reputation, avoid
credit Archives 02/19/2004 12:48 PM
So here's the long-term goal I've settled on, with a few further details to help clarify it: Build reputation, avoid credit .. Ruminations on achieving reputation-based goals by Eric Benson

erikbenson.com/entries/2004/02/01/build_reputation_avoid_cred it.html
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could've destroyed their reputation

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