Another Satisfied Customer

Grok Headline matches for Another Satisfied Customer

Shark Tank: Another satisfied customer

Shark Tank: Another satisfied customer 09/10/2004 11:41 PM
This IT pilot fish gets assigned to a hot project: setting up an automated data feed from an outside supplier to a purchasing agent at fish's company.

Keeping Your Customer in Mind: 6 Steps
to Crafting Your Customer’s
Experience

Keeping Your Customer in Mind: 6 Steps
to Crafting Your Customer’s
Experience 08/22/2004 04:23 AM
{Distance Learning} Have your customer service complaints increased? Do you have a plan in place for dealing with customer service? Well help is here! Based on the eBook, "Keep Your Customer in Mind", Kim Beasley will instruct a distant learning class that helps you customize the customer service plan for your business. Registration ongoing until September 5 and class starts September 7. [PRWEB Aug 22, 2004]

Customer Evolutions, Inc. Purchases the
Rights to the Enterprise Customer
Profile (ECP) Solution from Martingale
Corporation

Customer Evolutions, Inc. Purchases the
Rights to the Enterprise Customer
Profile (ECP) Solution from Martingale
Corporation 06/14/2004 05:06 AM
CDI Framework to be Marketed to Airlines and Enhanced by Its Creators [PRWEB Jun 14, 2004]

Aon Reed Stenhouse Implements
ResponseTek’s Customer Experience
Management Solution to Further Enhance
Customer Retention

Aon Reed Stenhouse Implements
ResponseTek’s Customer Experience
Management Solution to Further Enhance
Customer Retention 04/08/2005 05:09 AM
ResponseTek Networks Corp., a leading supplier of Customer Experience Management (CEM) software and services solutions, today announced that Aon Reed Stenhouse Inc. has implemented its Customer Experience Management Suite in order to demonstrate its commitment to being a transparent, client-centric organization. [PRWEB Apr 8, 2005]

More, more, still not satisfied.....

More, more, still not satisfied..... 07/21/2004 11:19 PM
The Great American 'Garage Mahal' - cars, houses and garages of the American super-sized new affluent class grow ever larger : "three separate two-car garages attached to his $750,000 brick abode: one for his son Brandon, one for his wife, Janice, and one for him. His garages' many amenities include carpeting, cable TV, speakers wired to the home stereo system and a bathroom. "I've always liked garages and I don't think you can have enough of them," " Mr. Bernard said."

Getting to ``Very Satisfied``

Getting to ``Very Satisfied`` 02/18/2004 08:09 AM
Two consultants offer tips to go beyond taking customers' money.

Satisfied Customers

Satisfied Customers 08/27/2004 01:42 PM
InfoWorld’s Tom Krazit writes, “The American Customer Satisfaction Index (ACSI) measures the attitudes of consumers in several different categories, including PCs and online Web sites, on a scale from zero to 100 … With a score of 81, Apple’s customers are the most satisfied of any other PC vendor measured in this index. Apple’s success comes from a focus on innovation and improving tech support, [ACSI director Claes] Fornell said. Just about every other PC vendor received technical support scores that were less than the scores they received for the quality of their products, but Apple was the only company that received high marks for both quality and support, he said.” [Aug 25]

Bush was satisfied on pre-9/11 probes

Bush was satisfied on pre-9/11 probes 04/12/2004 08:39 AM

Bush Was Satisfied on Pre-9/11 Probes
(AP)

Bush Was Satisfied on Pre-9/11 Probes
(AP) 04/11/2004 07:45 PM
AP - President Bush insisted Sunday he was satisfied that federal agents were on top of the terrorist threat after reading a pre-Sept. 11 briefing detailing Osama bin Laden's intentions on U.S. soil.

satisfied grunting over girth

satisfied grunting over girth 06/28/2004 09:19 PM
they're, um, selling hot dogs

Most People Satisfied With Cellular
Coverage

Most People Satisfied With Cellular
Coverage 04/27/2004 02:35 PM
For years, one of the biggest complaints with mobile phone service was that the coverage was terrible. The carriers have worked hard to improve coverage ("can you hear me now?") around the country, and it appears people are noticing. 68% of users now say they're perfectly satisfied with their carrier's coverage. Only 10% were dissatisfied. This suggests that carriers shouldn't necessarily be focused on coverage, but on other issues. Of course, this also contradicts recent studies saying that instead of focusing on extra bells and whistles people would prefer that carriers make sure their network works. That could just be the fact that even if there's coverage, people still get upset by dropped calls. It would also be interesting to compare this study to one that shows how many people dislike their carrier. I wonder how many people who are satisfied with coverage are upset over other issues (such as billing or customer service).

Hundreds Of Satisfied Customers Have
Already Caught On!

Hundreds Of Satisfied Customers Have
Already Caught On! 07/03/2002 03:05 AM
The industry’s most popular PHP development software is quickly catching on as the de-facto development environment for all PHP developers. Let the world know your Zend Studio 2.5 success story though the new "Zend Studio Customer Spotlight" section on our homepage. We'd like to spotlight you!

Keeping Monster Clients Satisfied

Keeping Monster Clients Satisfied 12/04/2003 03:41 PM
theWHIR Dec 4 2003 3:08PM ET

Police satisfied priest is dead

Police satisfied priest is dead 05/08/2004 09:00 AM
British detectives in Australia conclude that a priest wanted in connection with child sex abuse claims is dead.

Customers satisfied with Switch services

Customers satisfied with Switch services 07/15/2004 09:56 PM
Sunday Times South Africa Jul 16 2004 2:28AM GMT

Q2 profits double, but Yahoo investors
still not satisfied

Q2 profits double, but Yahoo investors
still not satisfied 07/09/2004 01:46 AM
Taipei Times Online Jul 9 2004 5:37AM GMT

Survey: Business customers less
satisfied with Dell

Survey: Business customers less
satisfied with Dell 06/29/2004 07:33 AM
ZDNet UK Jun 29 2004 11:51AM GMT

Judge Satisfied With Microsoft's
Antitrust Case Compliance

Judge Satisfied With Microsoft's
Antitrust Case Compliance 01/24/2004 01:14 AM
New York Times Jan 24 2004 4:52AM GMT

Judge satisfied with how Microsoft
antitrust pact is working

Judge satisfied with how Microsoft
antitrust pact is working 01/23/2004 05:19 PM
U.S. District Judge Colleen Kollar-Kotelly brushed aside concerns from the Justice Department that a key provision has failed to live up to expectations.

J.D. Power and Associates Reports:
Automotive Internet Shoppers
Increasingly Satisfied with the
Usefulness of

J.D. Power and Associates Reports:
Automotive Internet Shoppers
Increasingly Satisfied with the
Usefulness of 02/01/2005 09:50 PM
PR Newswire via Wards Feb 2 2005 1:59AM GMT

The Customer Owns The Customer

The Customer Owns The Customer 03/17/2005 03:08 AM

Traditionally, the battle for customer ownership in the mobile space was between the operators and the handset makers. The battle is about to get a lot more crowded. By Mike Masnick, The Feature

""I am satisfied that I never saw any
intelligence that indicated there was
going to be an attack on America -- at a
time and a place, an attack." "

""I am satisfied that I never saw any
intelligence that indicated there was
going to be an attack on America -- at a
time and a place, an attack." " 04/13/2004 10:28 PM

Q-Customer

Q-Customer 06/14/2004 11:07 PM
Project Approved

Here's a customer...

Here's a customer... 03/17/2005 02:55 AM
Ross Rader over at TuCows wants to buy a Web based group instant outliner for his team. 

We the customer

We the customer 07/26/2004 07:47 PM

Loic blogs about his experience with his customers and the French blogging community. This reminds me of when I got my bumps from the Japanese diary community about two years ago for trying to push blogging in Japan. We now have a very good relationship with the Japanese Net community, but it took a lot of work on the part of my team and the delivery on a lot of promises.

Comment - TrackBack

Customer Focused

Customer Focused 08/02/2004 03:26 PM
Constructech Magazine Aug 2 2004 7:55PM GMT

The customer is always right? Not
anymore

The customer is always right? Not
anymore 07/07/2004 02:57 PM

It's the Customer, Stupid!

It's the Customer, Stupid! 06/05/2005 10:54 PM
Best Buy expands in-store offerings for small-business customers.

Customer callbacks

Customer callbacks 06/29/2004 08:38 PM

I just called PG&E, my gas company, to get my billing address changed. For some reason the bills are still coming to an old post office box number that I used when I was moving from one home to another. Even though I changed my service address, my billing address wasn’t ever changed.

Much to my dismay, after wading through the voicemail options to get to the right department I was greeted with a message informing me that there was a one and a half hour wait to speak to someone in customer service. But the voicemail system provided another option. Instead of waiting on hold, I was able to enter a phone number and have a customer service person call me back in about two hours. Smart move on their part.

How Not To Treat a New Customer

How Not To Treat a New Customer 07/09/2004 08:29 PM
I just switched to Vodafone from T-Mobile. I didn't really want to switch that badly, as T-Mobile's service had been...

The customer is in charge

The customer is in charge 04/14/2004 06:31 AM
Chicago Tribune Apr 14 2004 11:10AM GMT

The customer waits

The customer waits 07/22/2004 10:02 PM
globetechnology.com Jul 23 2004 2:11AM GMT

To Customer Service

To Customer Service 01/07/2004 03:21 PM
Dear Customer Service: Today I had a problem and called your help-line. I (like quite a few people) would prefer to solve the problem myself using your website, and I (like an increasing portion of the population) am perfectly competent to do so. Unfortunately, your web site does not have a solution to this particular problem, so I need to talk to a person. Imagine my dismay when, at three successive levels of telephone menu, I have to listen to lengthy exhortations on the wonderfulness of your Web site and on how it could solve my problem if I would go away and (please, please) not call you. If I could use the Web site, I wouldn’t be calling. This guarantees that by the time I eventually get through to a person, I will be irritated and prone to unfriendliness. As the proportion of people who are Web-connected and Web-competent increases, the cost-effectiveness of this kind of go-away message is going to fall. Please bear this in mind.

When the customer is always wrong

When the customer is always wrong 08/09/2004 04:06 AM
Who's to blame for IT project crash and burn?

Customer Touch CRM

Customer Touch CRM 03/14/2003 07:27 PM
The team is growing!

Best Buy Customer Disservice

Best Buy Customer Disservice 11/17/2003 07:45 PM

I've determined that Best Buy is the Clear Channel of electronics superstores. Much like how the megaopoly of Clear Channel stations means no real local radio DJs, today I found out you can no longer actually call a Best Buy store.

About a month ago, I called a local best buy using their listed number, talked to someone in appliances and bought a washer. Well, it turns out that after a couple weeks I noticed it doesn't exactly spray much water on clothes, not at all like the demo video that came with it. More like dribbling a few ounces of water instead of the robust sprayers shown in the company-provided instruction tape.

So today I call the same number to request a return. They first ask for my home phone number and name, which I find odd when I just want to talk to someone in the store, and when I relay the problem I find out that I need to go into the store to talk to someone in appliances. I tell the person that I just called my local store number to do just that -- to see if I should come in and discuss a replacement or exchange. Then we begin a tango of words.

"So, you're telling me that if I want to talk to someone in my local store, I need to go to the store, because calling the local number doesn't actually reach the store"

"That is correct"

"So why even have local numbers anymore? Why not just tell everyone to call 1-800-best-buy to speak to the call center?"

"Well, sir, our employees are very busy this time of year and can't answer phones"

"I called this number a month ago and spoke with someone on the floor"

"Well, that's not really fair to the people that walked into the store"

"I know, I was in the store waiting for an employee to get off the phone for ten minutes when I was shopping there."

"We're very sorry sir"

"So, here's my problem. I don't want to drive 45 minutes to my local store to find out I missed something, or I can't get a return, or that they could have scheduled it with me remotely."

"Your best bet is to go into your local store"

"Right, but a month ago I called ahead to make sure they had it in stock before I drove. I just want to talk to someone there before I drive there so I won't waste a couple hours on a pointless trip."

"I'm sorry sir, this is a call center, only best buy employees may speak directly to stores now. Please visit your local store. Thanks."

Best Buy has acheived a new low of cost-cutting superstore antics, to remove the entire ability to contact any local store while at the same time posing as if they are local. Their savings on customer service just cost them this customer, as I'm going to buy from my local Lowes or Sears from now on.

Satisfying the customer

Satisfying the customer 06/17/2005 04:26 PM
ZDNet Jun 15 2005 11:42PM GMT

Customer service of the future

Customer service of the future 01/11/2004 08:15 PM
ZDNet Australia Jan 11 2004 6:34PM ET

BT confirms customer exodus

BT confirms customer exodus 05/20/2004 05:36 AM
'New wave' compensates for core revenue shortfall
Grok Description matches for Another Satisfied Customer
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Another Satisfied Customer

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