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Surprising User Expectations







Surprising User Expectations

Surprising User Expectations 06/24/2005 09:42 PM

One of the most enlightening experiences I've had in my 5+ years at Yahoo was sitting in on some usability tests. Being on the "watching" side of the one way glass is fun. But it can be particularly frustrating when the application or service users are attempting to use is your own. Back in 2000 or 2001, I watched a few such tests on specific areas of the Yahoo! Finance site, which I worked on at the time. I walked...




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Surprising User Expectations

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“The Cassini spacecraft has spotted two previously unknown and small moons orbiting Saturn in an unexpected location. The satellites are tiny, about 2 miles (3 kilometers) and 2.5 miles (4 kilometers) in diameter. They orbit within 131,000 miles (211,000 kilometers) of the planet’s center. The discoveries bring the total of Saturn’s known moons to 33. Number 31 was discovered last year with a ground-based telescope….

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Apple Airport Express cracked -
surprising?
08/29/2004 05:16 AM
The guy who broke DVD encryption and iTunes Music Store has now cracked the encryption used in Apple's Airport Express, reports Edward Felten and asks what will be Apple's reaction.

My guess is that they will grumble and issue warnings, but essentially do nothing.

I have a theory that many of today's content protection systems have been designed to be crackable. You see, the technology companies are fully well aware that a) any DRM/encryption system is vulnerable, b) it is very expensive to design a good cryptographic system, c) having DRM on their systems means that their products are not as good or consumer-friendly as they could be, and d) if they don't put in protection, then content producers will sue their asses off.

So what is the logical conclusion? Put in a half-assed and cheap cryptographic system, that offers perhaps a few weeks or months protection, just enough to keep the content providers happy. And when it gets cracked, point at the evil hackers and say "their fault, we tried to protect this stuff, but the hackers are just too brilliant", and so they cannot be held responsible. And they will continue to sell their devices happily, because the market is now bigger. And I am sure that the content producers know this fully well, too (unless they have their heads up their asses, which is of course entirely possible).

I am also convinced that this is the reason why DMCA is not thought to be that bad by the consumer electronics companies: it just means that you can keep making really cheap, not-good-for-anything protection systems, because if a blind monkey happens to crack one, RIAA and others can just sue those monkeys and anyone using that cracking scheme - and the tech companies are again safe. It's like the proverbial bowl of water Pilatus used to wash his hands.

Eurgh.

Now what is interesting is what will happen to the companies that are now producing both content and devices (like Apple and Sony)? Can they survive this inherent rip in their business models - where the other half wants (and needs) to be open to survive in the marketplace, and the other half wants to close things down? My guess is that in the end, technology will win. After all, they are the ones making more money. And also because technology is controlled by a younger generation than content, and is willing to adapt much more quickly.


Real Simple | Surprising Expiration
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A Surprising Result in Lung Cancer Fight


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A Japanese study has found that a drug combination rejected as a cancer treatment in the United States can add years to the lives of people with early lung cancer.

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The response is an attempt to "configure the users" -- constrain behavior to acceptable behavior with messaaging, kicking people off, etc.

This won't work: you can't tell a hacker not to hack. These kids are social hackers. You can stop some bad behavior, but you chase off your best users, too.

Dating doesn't happen because you're in a dating context. Dating arises out of real contexts.

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Grok Description matches for Surprising User Expectations
GrokA matches for Surprising User Expectations

There Are Alternatives To User
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There Are Alternatives To User
Registration
06/24/2004 06:03 PM
Just last week we wrote about how many more newspaper sites were making the mistake of forcing users to register, even though it wasn't helping them at all. First, it was drastically cutting their traffic by keeping out all the casual visitors (and links from blogs or other news aggregation sources) who don't want to register. That is, it's reducing their ad inventory. Second, even that additional info that they claim would help them sell more targeted ads is wrong, since many users just use bogus information. So, they get fewer users and useless info. This doesn't seem like a recipe for success. Earlier this week, I sent a note to that effect to the Sydney Morning Herald, which is trying to implement a registration scheme. They wrote me back, ignoring my points, and simply cutting and pasting the reason for adding registration. Steve Outing has written up a piece for Editor & Publisher explaining why online newspapers don't need to go to forced registration. First, he points out that one of the main problems with forced registration is that the users don't feel they're really getting anything of value -- and it clearly turns off casual readers. Instead, he suggests setting up offerings that add real value to get users to register, while still letting the casual reader in free. In that way, you also get rid of much of the dirty data, by giving users a reason to be honest. It seems like a smart solution: you don't lose any visitors, and for a core subset of loyal readers you get good data. It's so intelligent, in fact, that most online newspapers will ignore the idea.

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My newspaper, the San Jose Mercury News, has started asking users of our site to register. Here's the FAQ explaining the whats and whys of this move.


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Linux-based Confernce Registration


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ssh user@linux.ars


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IA WebMail 3.x PoC


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NS WebMail 0.10.2


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Linux Getting More User Friendly


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SCO to Sue Linux User today


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WEBmail 5.2 with WEBcalendar available
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Development begun

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Null Webmail 0.8.4


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Claros Webmail 0.8.0


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Phil's Webmail 2.2


Phil's Webmail 2.2 04/26/2004 06:58 PM
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Surprising User Expectations

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