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How does Disney inspire customers to apologize for its products?







How does Disney inspire customers to
apologize for its products?

How does Disney inspire customers to
apologize for its products?
06/24/2005 07:08 PM

I’ve always been fascinated by Disney Corporation and its ability to continually tap into the emotional attachment that its customers have with the Disney products and brand. In a lot of ways, I think Disney is the most powerful and valuable brand in the industry, because the passion stoked by Disney does something wholly remarkable: it turns customers into fans and some into apologists. I know because I’m a fan of Disney’s theme parks. I…

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How to Apologize


How to Apologize 01/02/2004 06:00 AM
This LiveJournal post explaining how to apologize is a fine read, and particularily nice to start the year with. I did my share of apology-worth things in 2003, and I expect there will be any number deeds in 2004: if I can hew to these guidelines when saying sorry, I'll be a better person for it.
Be Specific and Don't Exaggerate: Avoid hyperbole, exaggeration, self-pity, and vagueness. Instead, try to focus on a realistic and specific approximation of what you actually did wrong. Exaggerations and vague generalizations put the other person in the position of defending you instead of accepting an apology, which isn't fair to them. It's a way of (consciously or unconsciously) weaseling out of actually taking responsibility for your actions. For example:

* I'm sorry I was such a pain in the ass. (self-pitying exaggeration)
* I'm sorry I yelled at you. (better)

* I'm sorry I ruined our whole day. (vague exaggeration)
* I'm sorry I lost my temper in front of your friends. (better)

* I'm sorry. I just suck at this stuff. (vague self-pity)
* I'm sorry I wasn't communicating with you very well about how I was feeling. (better)

* I'm sorry I can't do anything right. (self-pitying, vague exaggeration)
* I'm sorry I ruined your shirt by drying it on "Hot". (better)

These kinds of pseudo-apologies often work to inspire in a caring person the desire to comfort you, to say that it's really not all that bad, etc. Miraculously, you are relieved from actually have to talk about what you did do, because you've redirected the conversation toward things you didn't do. Sneaky. Manipulative.

Link (via Electrolite)

Disney descendant quits the Disney Board
of Directors, and tells Eisner why


Disney descendant quits the Disney Board
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craphound.com/roytoeisner.txt
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Why can't governments apologize?


Why can't governments apologize? 05/27/2004 10:57 PM

Why is it that governments have so much trouble admitting that they've made mistakes?  Let's take the U.S. government, for example.  Right now we have troops deployed in Afghanistan and Iraq.  We don't seem to be achieving our goals or be welcome in either place.  Why can't we apologize sincerely and go home?

In Afghanistan the U.S. spent a huge amount of effort trying to thwart Soviet control in the late 1970s.  Jimmy Carter sent all kinds of money and weapons to the Islamic rebels so that they could kill Russian kids in uniform.  In retrospect this seems like a bad mistake.  If the Afghanistan had been a Russian possession there would never have been a Taliban and perhaps never an Osama bin-Laden or September 11th.  Could we offer a sincere apology today to the Russians and offer Afghanistan back to them?

Saddam Hussein seems to be alive and well.  The Iraqi people don't like us, if newspaper articles and armed resistance are to be believed.  Why not say to Saddam "We were wrong about your weapons programs and we're sorry for invading and here's your country back?"  Our troops could get on planes in Baghdad and wave goodbye to a restored Saddam.  (We might want to split off an area in the north and give it to the Kurds since we made them some promises back in the early 1990s and it would be good to keep them.)

Governments do this with wrongly convicted criminals.  We say "Sorry for your 15 years in jail.  We didn't have DNA testing back then.  Enjoy the rest of your life."  Why not do this in foreign policy instead of trying to come up with contorted ex-post-facto justifications?


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1. The failure to bring back ABC Prime Time from the ratings abyss it has been in for years and your inability to program successfully the ABC Family Channel. Both of these failures have had, and I believe will continue to have, significant adverse impact on shareholder value.

2. Your consistent micro-management of everyone around you with the resulting loss of morale throughout the Company.

3. The timidity of your investments in our theme park business. At Disney's California Adventure, Paris and now in Hong Kong, you have tried to build parks "on the cheap" and they show it and the attendance figures reflect it.

Link (Thanks, Robynne!)

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Grok Description matches for How does Disney inspire customers to apologize for its products?
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Sean++


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Sean O'Mahoney New Excilan CEO 05/10/2004 11:31 AM
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Sean Parker kicked out of Plaxo 04/21/2004 03:26 AM

Although I had some problems with the Plaxo model, I hate hearing stories like this. Sean Parker, the founder and visionary behind Plaxo was kicked out rather rudely by the VCs. I don't know the details, but it sounds bad.

The company sent out an anonymous, terse statement that Parker is ``no longer with Plaxo,'' but called him a ``visionary, creative entrepreneur'' and ended with: ``We thank him for his hard work and wish him well.''

In reality, though, a source said Parker has been locked out, and everyone at the company has been instructed not to talk with Parker, except by way of the company's lawyer, Ray Hickson.

When contacted and asked whether this arrangement is ``normal,'' Hickson said: ``I can't discuss a client personnel matter with newspaper reporters.''

Parker himself issued a terse statement: ``While the company is moving to a new stage of its growth, the management team remains committed to executing my original vision,'' he said. ``The company remains in capable hands.''

I've founded several companies and as companies grow, the skills required to be the chief executive change. When I've founded (or helped found) companies in the past, I've usually stepped aside to allow someone with better administrative and sales skills to lead the company after it's up and running. This was the case with Digital Garage and PSINet Japan and to a certain extent Infoseek Japan. I seem to be the most useful getting things going, not running them.

As a VC/investor, I've seen my share of visionary CEOs who can't run the company, but we usually try to keep them involved in some way and stay on good terms so we can invest in their next good company. I don't see how you can continue being a VC in the valley being cruel to serial entrepreneurs.

Pierre Omidyar of eBay is probably one of the best examples of knowing when to bring on a real CEO, but staying involved as the founder. I think he and his investors were smart about this.

Ja son Calacanis blogs about this on thesocialsoftwareweblog


Sean McCown, Michael Rys, and
conversational journalism


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conversational journalism
06/11/2004 12:43 PM
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Andrew Sean Greer


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Congrats to Sean Bonner and Jason
DeFillippo


Congrats to Sean Bonner and Jason
DeFillippo
04/04/2005 06:05 AM

So here I am trolling through 15,000+ unread blog posts and I stumble upon J ason DeFillippo announcing that he and Sean Bonner just sold 45% of MetroBlogging - guess who?

Yahoo!

Duuuuuuuuuuuudes.........

UPDATE: Jeff Clavier tells me I was fooled by a April Fool's joke. Or just wishful thinking - I don't know. But it's 3 AM. I'm tired and....


Collector's Collections Gallery: Sean
Tourangeau


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Tourangeau
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Jude Law Says Sean Penn Deserves Oscar
(AP)


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(AP)
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Sean Coates' Blog: A PHP Quebec Conf
Summary


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04/15/2005 10:02 AM
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"an article published today by Sean
Rayment of The Telegraph "


"an article published today by Sean
Rayment of The Telegraph "
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Cezanne's portrait of Sean Connery and
other contemporary/classic remixes


Cezanne's portrait of Sean Connery and
other contemporary/classic remixes
08/03/2004 05:15 AM
Today on the Worth1000 photoshopping contest: cortraits of contemporary film-stars as executed by classic painters of yore. Pictured here: Cezanne's Sean Connery. There's some really excellent work here. Link

" COMMENTARY / 2nd act A year later,
Sean Penn returns to Iraq and files a
personal, candid report from the front "


" COMMENTARY / 2nd act A year later,
Sean Penn returns to Iraq and files a
personal, candid report from the front "
01/16/2004 10:58 AM

COMMENTARY / 2nd act A year later, Sean
Penn returns to Iraq and files a
personal, candid report from the front


COMMENTARY / 2nd act A year later, Sean
Penn returns to Iraq and files a
personal, candid report from the front
01/16/2004 01:04 PM
Sean Penn's lengthy account of his trip to Iraq last month .. found this in post-war Iraq .. travel journal from Iraq

sfgate.com/cgi-bin/article.cgi?f=/c/a/2004/01/14/DDGG048F0G1.DT L
track this site | 10 links


RedTail Solutions Strengthens and Adds
Depth to Its Management Team With Peter
Lopes, Sean Kelley and Tom Hatton


RedTail Solutions Strengthens and Adds
Depth to Its Management Team With Peter
Lopes, Sean Kelley and Tom Hatton
09/15/2004 02:13 AM
RedTail Solutions, Inc., the first provider of outsourced Electronic Data Interchange (EDI) services for small to mid-size suppliers, today announced the addition of three key management personnel, including Peter Lopes, vice president of sales and marketing; Sean Kelley, vice president of operations/technical support; and Tom Hatton, sales manager. [PRWEB Sep 15, 2004]

"Code Access Security (CAS) ? "Guilty
until proven Innocent" (Partially
Trusted Code) "


"Code Access Security (CAS) ? "Guilty
until proven Innocent" (Partially
Trusted Code) "
06/22/2004 04:03 AM

"Code Snippets: Store, sort and share
source code, with tag goodness"


"Code Snippets: Store, sort and share
source code, with tag goodness"
04/09/2005 09:08 AM

Code Snippets: Store, sort and share
source code, with tag goodness


Code Snippets: Store, sort and share
source code, with tag goodness
04/08/2005 07:52 PM
Code Snippets: Store, sort and share source code, with tag goodness

bigbold.com/snippets
track this site | 5 links


OpenBase acquires Code Builder, RB
database code generator


OpenBase acquires Code Builder, RB
database code generator
03/23/2005 12:25 AM

CONCORD, NEW HAMPSHIRE, USA -- March 22, 2005 -- OpenBase International, Ltd., has acquired Code Builder, developed by Open Minded Solutions. Code Builder is a database application code generator for REALbasic, a cross-platform development environment for MacOS X, Windows and Linux platforms.


Returning Your Available Character Code
Sets And Code Pages Via T-SQL


Returning Your Available Character Code
Sets And Code Pages Via T-SQL
08/18/2004 10:37 AM

Code Repository and Code Packs


Code Repository and Code Packs 04/11/2005 03:02 PM

Lowes.com: Zip code, what zip code?


Lowes.com: Zip code, what zip code? 09/27/2004 02:45 AM

ZIP Codes and Postal Code Database
Subscription - Index [ZIP code, ZIP
codes, Canadian postal codes]


ZIP Codes and Postal Code Database
Subscription - Index [ZIP code, ZIP
codes, Canadian postal codes]
03/16/2003 07:18 AM
lookup zip code

track this site | 6 links


XML-Code-0.4


XML-Code-0.4 05/02/2004 10:02 AM

The art of the bar-code


The art of the bar-code 03/13/2003 11:28 AM
BarCodeArt: a gallery of meat and digital artwork inspired by and made from UPCs. Link Discuss (Thanks, Brian!)

Code 3-D


Code 3-D 12/02/2003 12:27 AM
Code 3 has just added a cool new 3-D feature to their die-cast X-wing and Millennium Falcon models. If you missed seeing these amazing collectibles at the conventions last summer, you can finally see what the hoopla is all about. Make sure to check them out!

Sem@code


Sem@code 05/06/2004 01:45 AM

Semacode is an interesting implementation of an old idea reborn yet again (remember the Cat fiasco?) to take advantage of increasing number of camera phones to link real world to the cyberspace.  Check it out.


zip code


zip code 02/10/2004 10:36 AM
zipcode

downloadzipcode.com
track this site | 6 links


How does Disney inspire customers to apologize for its products?

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Foxboro Launches
Campaign to Find the
Control Room in
North America that’s
Most in Need of a
Makeover

Intelligent
Production Machines
and Systems
Conference 2005 will
take place July 4 to
15

Reality is Scripted
Lure Squirrels to
Their Doom

Party People Say
Heil

Leo 4.3.1 released
Sugar Open Source
3.0.1a Available for
Download

what is grok?