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An open discussion about the future of Spymac







An open discussion about the future of
Spymac

An open discussion about the future of
Spymac
06/22/2005 01:54 AM

Ladies and gentlemen, I want to take this opportunity to talk about some of the issues that we've all noticed, and to let everyone know what we're doing about them. We are also very interested in hearing the community's feedback and ideas on the below points. Harassment and the overall quality of content on Spymac Spymac has always been intended to be a safe environment that serves as a break from real-world stresses. As of late, there has been an increase in harassing notes, abusive posts and all sorts of garbage that, put simply, lessens the Spymac experience. We feel that our greatest weakness (and cruelly, our greatest strength) is that Spymac is an open community. Anyone with a unique e-mail address can register for an account and enjoy or abuse our services and community. If a member abuses his or her privileges, Spymac is able to ban that account and its corresponding e-mail and IP address. That is not enough. It is far too simple to get a new e-mail address and register through a proxy or Internet cafe, for example, only to return to wreak further havoc. It's went relatively unnoticed, but the Spymac registration system has been closed for more than a week. We are not accepting any new accounts until we find a way to link more accountability to free member accounts. This is challenging because we are an international community with a diverse demographic. We don't want to make people pay anything (such is the case if we use a verification service), and we want to keep our doors open to the world-wide Internet community. We also don't want to set a barrier that is too high for the majority of valuable users interested in registering and enjoying a Spymac account. It is my belief that members will appreciate the new, safer and cleaner Spymac. Clearly, there are countless other places on the Internet where registration is completely anonymous. We have a few processes we are working on that we feel are optimal for our situation, and we are going to provide as many alternatives as possible. It is this point especially that we are interested in hearing your ideas and suggestions. Let's talk about how we can create a safe environment without setting the barrier too high. Reliability and security This is perhaps the area that we have to prove ourselves most in, and we will. The situation we're facing is that we are upgrading our cluster to utilize high-speed fiber channel technology. In conjunction with additions to the redundancy and backup features of our cluster, this upgrade will: Make Spymac community services fly, tremendously increase the reliability of all free and paid services, and offer the peace of mind needed to store important files with us. Truly, many members have their entire life stored on Spymac — from blogs to pictures to e-mail to web-pages — and it is our top priority to give those users the speed and reliability they deserve. The upgrade has been in progress for some time now. Without getting too technical, our system needs custom programming work done before we can fully utilize the upgrade. The programmers are working as fast as they can and we will launch with the new technology very soon (before the arrival of Spymac 4), but we are unable to speed up this process. All we can do is ask for your continued support and patience in this area. Most of you have been more-than-generous in this regard and we all thank you for that. We will make it up to users who have stood with us through this difficult transition, and we look forward to hearing your comments on what we can do for you to show our appreciation. A short note on security: This area had a few holes in the past that we admittedly did not have the foresight to plan for. We had a disturbing wake up call a few months ago and have since been planning and working on an abundance of security features and precautions to protect all of your data with Fort-Knox-level security (apologies for being trite). The pendulum is now swinging in the right direction and we want you all to know how important this issue is to us. Many of the changes have already been implemented, and others will be added with time. Spam and e-mail E-mail, e-mail... e-mail... For many of you, it's why you use Spymac; Others come for the community services and couldn't care less about it. The aforementioned hardware upgrade will fix the speed and reliability, and Spymac is working with a leader in SPAM prevention to cut-back on that garbage as much as possible. Again, actions speak louder than words and we just ask for the opportunity to prove ourselves in this area. The future Spymac 4 is a great thing and the whole team is busy at work to ensure its arrival on August 31. It will bring many changes to the core of Spymac and will ensure a bright future for our community and services. We don't want to give away too many details at this point (we like surprises, we know you do, too), but we will be pre-announcing some of the new features sometime in August. In the mean time, we need some help from members who would like to beta-test the new version, and from skilled graphic artists who can work with us to complete this huge undertaking. If you would like to volunteer to assist the Spymac 4 roll-out in one of these areas, please send me an e-mail (atarist@spymac.com). You'll have to sign an NDA (non-disclosure agreement), but your help is absolutely fundamental to a successful release.




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