Dell technical support refuses spyware help

Grok Headline matches for Dell technical support refuses spyware help

Free PSS Support for Technical Issues!

Free PSS Support for Technical Issues! 08/04/2004 01:25 AM
Unlimited free support is available now to MSDN subscribers via the MSDN Managed Newsgroups. In over 200 developer newsgroups, Microsoft will assure that you receive a response to your posts within 2 business days. This service is included as a benefit of your active subscription. You can get started by registering here. Need deeper technical help? You may have free phone support incidents included with your MSDN subscription! Check out the MSDN Support Overview to see what support options are available to you and how to contact developer support in your region.

Technical Analysis: Indexes At Support

Technical Analysis: Indexes At Support 07/15/2004 07:02 PM
Internet News Jul 15 2004 11:00PM GMT

Testing & Technical Support Engineer

Testing & Technical Support Engineer 07/19/2004 04:30 PM
Avira ltd. - Romania, Bucharest (2004-07-19)

Technical Analysis: Nasdaq At Important
Support

Technical Analysis: Nasdaq At Important
Support 07/16/2004 06:47 PM
Internet News Jul 16 2004 11:04PM GMT

What Dell Support Thinks of Dell

What Dell Support Thinks of Dell 03/30/2005 04:59 PM

In an InfoWorld Gripe Line Blog, anonymous Dell employees are asked to make their feelings known about working for Dell. As we all know, Dell moved their tech support to India and they have employees in other parts of the world now too. It sounds like the new users dumb questions and working with Windows constant crashing and errors have driven even the Indian support workers to the brink of giving up. Here are a few quotes from the above story..

Back about eighteen months ago, the comments started off pretty apologetic about the Dell support gripes readers were airing. A poster who said he or she had just resigned after six months with Dell support in Hyderabad said that Dell technicians would sometimes know right off that a problem required a replacement component, "but we are bound by company policy which prohibits us from dispatching components until we finish the script given us by Dell management," the poster wrote. "I basically felt really bad in situations wherein I had to make really old people open up their computers, and I did in fact meet people on the phone who would be in tears if we told them that they need to open their machines. 

"I too am working in Dell tech support," the poster said, saying his job had been to route calls to the proper support group. "The great thing is that tomorrow is my last day here. Great because this by far has been one of the least gratifying and frustrating positions I have ever held. Yes, there are extensive and considerable problems with Dell tech support. Their outsourcing to India is not even the least of them. Every day is a continuous assault by absolutely clueless and irate customers and an ineffective phone-based support system that is enough to make anyone crack. I'm saying that it all sucks: Dell's systems and their support and the morons who purchase them ... So many times I've had to restrain myself from telling customers who are whining about what a piece their Dell is that, hey, guess you should've bought a Mac. Goodbye, Dell!"

Technical Analysis: Nasdaq Headed For
Support Break

Technical Analysis: Nasdaq Headed For
Support Break 07/07/2004 06:09 PM
Internet News Jul 7 2004 10:30PM GMT

Technical Analysis: Stocks Struggle to
Find Support

Technical Analysis: Stocks Struggle to
Find Support 04/04/2005 07:03 PM
Internet News Apr 4 2005 11:06PM GMT

Cisco to support technical advances by
small firms

Cisco to support technical advances by
small firms 09/21/2004 10:31 AM
Korea Herald Sep 21 2004 2:30PM GMT

Dell won't help customers remove spyware

Dell won't help customers remove spyware 12/03/2003 08:43 AM
Dell has issued a memo to its tech-support staff, telling them not to help Dell customers remove spyware from their systems, because it "may conflict with user license agreements of other applications installed on your system." I.e., Dell has decided that its duty to its users is superceded by its duty to upholding "contracts" that you "sign" when you click on the I Agree button after downloading this app or that, contracts in which you promise to allow spyware to be installed on your machine, and promise not to try to remove it. Nice one, Dell.

This means we do not take callers to download.com or doxdesk.com, nor do we recommend spyware removal programs, nor do we advise callers on the use of spyware removal programs. This includes using phrases "We don't support the removal of spyware, but I use..."

Link (via /.)

Dell Wants To Educate Customers About
Spyware

Dell Wants To Educate Customers About
Spyware 07/20/2004 02:56 PM
Dell really wants to change its image concerning spyware, apparently. Last year, the company got slammed for inter nal memos telling tech support not to help customers who were having problems with spyware. They were instructed to not even point them to spyware removal sources, for some weird fear that some of the software they included on their machines might be disabled by spyware removal tools, and they didn't want to get into trouble with their partners. By April, the company admitted that spyware calls were a large percentage of their customer support calls, and now they're trying to be a bit more proactive about things by trying to teach customers about spyware. They also plan to offer anti-spyware software on their machines, but it remains to be seen if this is just the type of anti-spyware software that points out spyware or that actually stops it.

Wise Solutions Launches Online Technical
Support Center

Wise Solutions Launches Online Technical
Support Center 04/06/2005 02:36 AM

Dell To Techs: Don't Help Customers
Remove Spyware

Dell To Techs: Don't Help Customers
Remove Spyware 12/02/2003 11:27 PM

CCPI Hires Site Manager, Technical
Support for Kentucky Sites

CCPI Hires Site Manager, Technical
Support for Kentucky Sites 04/15/2005 04:56 AM
Convention Communications Provisioners, Inc. (CCPI), a telecommunications, Internet, Wi-Fi, and networking company serving convention centers, hotels, and other hospitality venues, today announced that the company has hired Dan Dobson as the site manager for the Kentucky Exposition Center and Kentucky International Convention Center. Assisting Dobson at the sites will be Mitchell Hughes and Wesley Priddy, providing on-site technical customer support. [PRWEB Apr 15, 2005]

Altiris® Expands Sales, Technical
Support and Development in Asia Pacific
Region

Altiris® Expands Sales, Technical
Support and Development in Asia Pacific
Region 06/27/2004 11:10 AM

Chambers Inaugurates First Middle
Eastern Cisco Technical Support
Organisation at Estarta Solutions in
Jordan

Chambers Inaugurates First Middle
Eastern Cisco Technical Support
Organisation at Estarta Solutions in
Jordan 09/13/2004 01:08 PM
MENAFN Sep 13 2004 5:04PM GMT

Spyware Becoming Worst Tech Support
Problem

Spyware Becoming Worst Tech Support
Problem 05/07/2004 10:26 AM

Support Sector Beckons to Dell

Support Sector Beckons to Dell 10/31/2003 01:42 AM
BizReport.com Oct 31 2003 0:39AM ET

Dell to support academic grid

Dell to support academic grid 06/09/2004 12:41 PM
Silicon Republic Jun 9 2004 3:42PM GMT

Dell Opens Support Center in China (AP)

Dell Opens Support Center in China (AP) 09/08/2004 12:01 AM
AP - Dell Inc. says it opened a new support center this week in Xiamen, China, for business customers who buy servers and storage equipment.

Intel Ships Xeon with Support from Dell,
IBM

Intel Ships Xeon with Support from Dell,
IBM 08/03/2004 11:11 PM
Linux Insider Aug 4 2004 3:19AM GMT

Dell cancels Indian tech support

Dell cancels Indian tech support 12/02/2003 09:56 AM
China Daily Dec 2 2003 9:06AM ET

Dell to support EMC's VMware software

Dell to support EMC's VMware software 03/08/2004 11:22 PM
Move helps PC seller compete with HP, IBM

Dell opens support center in China

Dell opens support center in China 09/07/2004 11:30 PM
San Francisco Chronicle Sep 8 2004 4:08AM GMT

Dell, SAP Expand Support for Each
Other's Products

Dell, SAP Expand Support for Each
Other's Products 04/28/2004 03:59 PM
Dell Inc. and SAP AG are extending their eight-year alliance via enhanced services and support offerings.

Dell counts on new support hubs to
improve service delivery

Dell counts on new support hubs to
improve service delivery 09/09/2004 04:53 PM
Dell Inc. plans to open several Enterprise Command Centers during the next few months in a bid to improve its service delivery to customers worldwide.

Dell hopes support hubs will improve
service delivery

Dell hopes support hubs will improve
service delivery 09/10/2004 11:16 AM
Dell Inc. is pushing ahead with plans to open IT support hubs worldwide to improve its service delivery to buyers of its servers, storage devices and workstations. Although the hubs are aimed primarily at enterprise customers, they will also cover consumers and small and midsize businesses.

Service as a revenue generator Dell,
other computer companies hope tech
support will be the next big money-mak

Service as a revenue generator Dell,
other computer companies hope tech
support will be the next big money-mak 11/03/2003 07:41 AM
San Francisco Chronicle Nov 3 2003 6:15AM ET

Dell steps down as CEO: Dell Inc.
founder and chairman Michael Dell handed
over

Dell steps down as CEO: Dell Inc.
founder and chairman Michael Dell handed
over 07/17/2004 02:53 AM
NDTV Jul 17 2004 7:02AM GMT

Yahoo's Offers New Anti-Spyware Tool...
That Actually Finds Spyware

Yahoo's Offers New Anti-Spyware Tool...
That Actually Finds Spyware 08/05/2004 03:50 AM
It appears that Yahoo heard the backlash loud and clear a few months back when they released an anti-spyware tool that just so happened to skip over adware from Yahoo partners. The latest version, built on PestPatrol's technology will now default to notifying users of both "spyware" and what they consider to be "adware" and then give the user the choice of what to do. I haven't tested the product yet, but it sounds like they're moving in the right direction. It still makes you wonder what they were thinking in offering a purposely crippled offering. People know what spyware is, and telling them that spyware isn't spyware doesn't change how people feel about it. It also doesn't make them look kindly back at the company that provided them with the bogus anti-spyware tool in the first place.

Spyware Company Sues Utah Over
Anti-Spyware Law

Spyware Company Sues Utah Over
Anti-Spyware Law 04/13/2004 03:42 PM

Yahoo's Famed Anti-Spyware App Allows
Spyware From Partners

Yahoo's Famed Anti-Spyware App Allows
Spyware From Partners 06/02/2004 10:10 AM
We didn't write about Yahoo's new "anti-spyware" toolbar that they announced last week, because it seemed to receive plenty of hype, and there were no real reviews of how it worked. There are so many so-called anti-spyware applications out there that don't actually stop spyware and adware for fear of upsetting marketing companies or out of worries that actually stopping spyware may make some applications stop working (upsetting the user), that we figured Yahoo's anti-spyware app (hype and all) probably wouldn't be much to bother with. It certainly looks like that may be the case. eWeek is now reporting that Yahoo tries to dance the careful dance of not upsetting certain companies who threate n to sue people who call their application spyware. Of course, the situation is even more complex because Claria (who you probably know as Gator - despite their attempt to change their name to shake that spyware label) is also a partner of Yahoo. So, it's really not surprising that the default setting for Yahoo's anti-spyware app won't actually remove services like Gator or WhenU. Instead, Yahoo's spyware remover claims these programs are "adware" and will only remove them if you click and extra check box each time you run the program. In other words, once again, you can't trust a provider of anti-spyware software, because they're playing both sides of the fence: partnering with providers on the one hand, and then offering weak removal products on the other. If Yahoo were serious about removing spyware from the computers of users they would refuse to partner with companies that used surreptitious tactics to be installed on computers. Instead, they want to look good to users in the front, while letting in spyware/adware from partners through the backdoor.

AOL Offers Spyware Stopper... Just After
They Started Offering Spyware

AOL Offers Spyware Stopper... Just After
They Started Offering Spyware 04/22/2004 02:36 AM
Just a few weeks after saying that they're going to start bundling spyware/adware with their instant messenger product, AOL announces their latest anti-spyware application. While we've been complaining about anti-spyware from ISPs that just points out the spyware, AOL claims that this version will disable (though not delete) the spyware. I wonder if it will catch the spyware that AOL installs themselves.

Michael Dell steps down as CEO: Dell
Inc. founder and chairman Michael Dell
handed over

Michael Dell steps down as CEO: Dell
Inc. founder and chairman Michael Dell
handed over 07/16/2004 11:29 PM
NDTV Jul 17 2004 4:00AM GMT

Fax Technology Refuses To Die

Fax Technology Refuses To Die 12/15/2003 03:15 PM
Despite the rapid rise of digital technologies for communicating, the fax machine is still a major part of business communications. I still have a fax machine next to my desk. It's still easier for handling documents that require signatures and it's a one-step process rather than the two steps of "scan and email" that the article suggest is a better process. If scanners include an "email this to" function that somehow communicates with your email client, then I could finally stop using the fax machine. However, many companies still give out fax numbers rather than an email address you can send a document to. In fact, as the article points out, fax numbers still receive prominent placement on corporate documents and business cards.

Induce Act Refuses to Die

Induce Act Refuses to Die 09/14/2004 11:00 AM
Last month, insiders in Washington felt the Induce Act, which would outlaw technology that could contribute to copyright infringement, was history. According to music activist organization Downhill Battle, a year-old organization dedicated to bringing balance to a debate often dominated by the RIAA and large music labels, this is no longer the case. "We were told by people on (Capital) Hill that it is less likely that the bill will come to the floor by itself and have a nice debate and vote," says Nicholas Reville, Downhill Battle Co-Founder. "More likely the Induce Act is going to be snuck through a back door in legislative procedure. The only supporters in any industry or interest group are in Hollywood. From their perspective (the Induce Act) is not going to happen if it gets full airing."

ADV: Get Exclusive Savings from Dell by
signing up for Dell Small Business
e-mail updates.

ADV: Get Exclusive Savings from Dell by
signing up for Dell Small Business
e-mail updates. 08/03/2004 02:53 PM
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Dell earns $731 million: Quarterly
income surged 22 percent at Dell Inc.,
which

Dell earns $731 million: Quarterly
income surged 22 percent at Dell Inc.,
which 05/15/2004 02:45 AM
NDTV May 15 2004 6:11AM GMT

Fax: Technology That Refuses to Die
Under Attack

Fax: Technology That Refuses to Die
Under Attack 12/28/2003 04:24 PM
securitas writes "The BBC Magazine's Paul Rubens reports on the ever-growing popularity of the fax machine, despite the widespread availability of e-mail and ...

Apple refuses to PlayFair

Apple refuses to PlayFair 04/27/2004 10:20 AM

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Dell technical support refuses spyware help

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