LiveTime Software Announces Solaris 10 Support for its Java-Based Help Desk, Customer Service and Support Applications

Grok Headline matches for LiveTime Software Announces Solaris 10 Support for its Java-Based Help Desk, Customer Service and Support Applications

LiveTime Software Releases Version 3.5
of its J2EE Help Desk, Customer Service
and Support Applications with CSS Based
Customization

LiveTime Software Releases Version 3.5
of its J2EE Help Desk, Customer Service
and Support Applications with CSS Based
Customization 03/14/2005 04:44 PM
Update includes Quick Calls, Customization, significant Performance improvements and support for IBM WebSphere and DB2 [PRWEB Mar 8, 2005]

LiveTime Software First to Market with
Java-Verified Consolidated Service Desk
Applications

LiveTime Software First to Market with
Java-Verified Consolidated Service Desk
Applications 04/19/2005 04:00 AM
Vendor neutral J2EE application highlights importance of open standards and interoperability. [PRWEB Apr 19, 2005]

LiveTime Software Ships Support Desk 3.0
and Help Desk 3.0 with Web Services
Gateway, Discussion Forums and Partner
Access.

LiveTime Software Ships Support Desk 3.0
and Help Desk 3.0 with Web Services
Gateway, Discussion Forums and Partner
Access. 06/03/2004 02:00 AM
LiveTime Software, a leading developer of J2EE based software, today announced it has released LiveTime Support Desk 3.0 and LiveTime Help Desk 3.0. Now Includes Web Services, Discussion Forums and Partner Level Access. [PRWEB Jun 3, 2004]

Update: LiveTime Support Desk 3.0

Update: LiveTime Support Desk 3.0 06/04/2004 10:56 AM
The web-based J2EE support desk software adds a Web Services gateway, online forums, client billing, multi-tiered access, and other improvements.

LiveTime Software Announces Multi-domain
Active Directory Access to its J2EE
Support Products

LiveTime Software Announces Multi-domain
Active Directory Access to its J2EE
Support Products 08/17/2004 02:00 AM
Single point authentication and permissions gateway now simplifies support access across large and complex organizations. [PRWEB Aug 17, 2004]

Macworld: LiveTime Software intros
LiveTime Support 2.5

Macworld: LiveTime Software intros
LiveTime Support 2.5 01/09/2004 09:49 PM
At Macworld Conference & Expo on Tuesday, LiveTime Software announced that LiveTime Support 2.5 will be released later this month. The application is a J2EE-based enterprise-wide technical support and helpdesk product, and the new version includes a dashboard that allows access to key metrics about cases and performance for each user.

Help Desk and Customer Support System

Help Desk and Customer Support System 07/28/2004 02:37 AM
DEK Software International announces the release of DEKSI HelpDesk, a powerful and feature rich 100% web based help desk and customer support system that provides organizations with a helpdesk, inclusive discussion forum, and the research capabilities of web surveys. DEKSI HelpDesk has been tested on Linux, Solaris, Max OSX, Windows 2000, Windows XP, 2003 server, Free BSD and AS400 and requires Java RunTime environment. [PRWEB Jul 28, 2004]

LiveTime Support 2.5, ACN support
program announced

LiveTime Support 2.5, ACN support
program announced 01/07/2004 06:45 PM
LiveTime Software today announced that LiveTime Support 2.5, a new version of its J2EE based technical support and Help Desk product, will ship this month...

WebEx Launches Remote Help Desk Support
Service

WebEx Launches Remote Help Desk Support
Service 01/28/2004 06:40 PM
Internet News Jan 28 2004 10:17PM GMT

REAL Software Ships REALbasic 5.5.5
-Announces Related Customer Survey
Results: Of 25% Who Use REALbasic to
Port Applications, 47% Are Porting
Visual Basic Applications

REAL Software Ships REALbasic 5.5.5
-Announces Related Customer Survey
Results: Of 25% Who Use REALbasic to
Port Applications, 47% Are Porting
Visual Basic Applications 03/22/2005 03:38 PM
REAL Software announced today the company is shipping REALbasic 5.5.5, an update that improves reliability in REALbasic and improves the user experience for VB Project Converter. VB Project Converter is a utility included for free with REALbasic that helps Visual Basic developers port existing applications to REALbasic where they can be cross-compiled for Linux and Macintosh. [PRWEB Mar 22, 2005]

Colin Powell's America's Promise To Our
Youth Chooses EBSuite for Web Based CRM
Customer Support Solution

Colin Powell's America's Promise To Our
Youth Chooses EBSuite for Web Based CRM
Customer Support Solution 06/16/2004 03:48 AM
Colin Powell's America's Promise selects EBSuite.com's web based customer support solution for there organization's internal user support. [PRWEB Jun 16, 2004]

Update: LiveTime Support 2.5

Update: LiveTime Support 2.5 02/12/2004 11:28 AM
The web-based help desk software adds company-based reporting, performance enhancements for greater than one million cases, and a new dashboard for technicians.

Announcement: LiveTime Support 3.0

Announcement: LiveTime Support 3.0 04/15/2004 09:00 AM
LiveTime Software announced LiveTime Support 3.0, with new functions such as online forums, client billing, and a Web Services gateway.

Kozio Announces Support for AMCC's New
High-Speed, Low-Cost 440GR PowerPC
Processor for Networking Applications

Kozio Announces Support for AMCC's New
High-Speed, Low-Cost 440GR PowerPC
Processor for Networking Applications 03/24/2005 04:20 AM
Kozio, Inc., a leading developer of embedded systems software, today announced its support of Applied Micro Circuits Corporation’s (AMCC) [NASDAQ:AMCC] new 440GR PowerPC® processor for networking applications. Kozio develops software solutions that verify design and validate hardware for embedded single-board computer systems. [PRWEB Mar 24, 2005]

City of Prescott Implements LiveTime®
Help Desk for City Wide IT Service
Management

City of Prescott Implements LiveTime®
Help Desk for City Wide IT Service
Management 09/08/2004 02:53 AM
This major municipality joins the list of converts to LiveTime’s scaleable, web-based solution. [PRWEB Sep 8, 2004]

Sun announces full service support for
OpenOffice

Sun announces full service support for
OpenOffice 12/03/2003 06:16 PM
SAN FRANCISCO -- Sun Microsystems took a couple of big steps forward to benefit the open source community Wednesday by announcing full-service support -- some of it free of charge, other levels for payment -- for OpenOffice.org software and a free, trial-preview version of the its latest developers' package, now dubbed Java Studio Creator.

TeleType announces Victor Airway Support
in a Series of Innovations for IFR and
VFR Pilots Using Pocket PC Based GPS
System

TeleType announces Victor Airway Support
in a Series of Innovations for IFR and
VFR Pilots Using Pocket PC Based GPS
System 08/10/2004 03:08 AM
TeleType Co. expands its TeleType GPS WorldNavigator aviation product for both VFR and IFR navigation. Victor Airways support is a powerful innovation that greatly reduces the effort required to enter complex flight routes. Nexrad live weather support included free of charge. [PRWEB Aug 10, 2004]

Logos Bible Software announces Mac
support

Logos Bible Software announces Mac
support 03/29/2005 11:03 AM
Logos Bible Software on Tuesday announced plans to release a Mac OS X-native version of its digital library software this December. The software will make available thousands of Bible reference e-books to Mac users, according to the publisher -- more than 4,000 books used by pastors, scholars and Bible students. Categories include Bibles, original language texts, morphological databases, commentaries, dictionaries, lexicons, grammars, maps and more. Preliminary system requirements call for an 800MHz CPU with 256MB RAM running Mac OS X v10.3.8 or later.

MTPredictor Ltd. announces major
enhancements to its Real-time 4.0 and
End-of-Day 4.0 trading software and
customer service

MTPredictor Ltd. announces major
enhancements to its Real-time 4.0 and
End-of-Day 4.0 trading software and
customer service 09/02/2004 02:25 AM
MTPredictor Ltd., the UK trading software firm specializing in Risk/Reward trading using Elliott Wave, has announced a number of enhancements to its Real-time and End-of-Day range and to its customer support. New datafeeds, an updated US index trading record, the introduction of free web seminars and new sales offices in the US and the Benelux region continue the firm’s commitment to traders worldwide. [PRWEB Sep 2, 2004]

Itanium-based versions of Windows Server
2003 Service Pack 1 Support Tools

Itanium-based versions of Windows Server
2003 Service Pack 1 Support Tools 03/31/2005 03:04 AM
The Windows Support Tools for Microsoft Windows Server 2003 are intended for use by Microsoft support personnel and experienced users to assist in diagnosing and resolving computer problems. For individual tool descriptions, see the Windows Support Tools documentation (Suptools.chm).

News: Logos Bible Software announces Mac
support

News: Logos Bible Software announces Mac
support 03/30/2005 05:42 PM
Logos Bible Software on Tuesday announced plans to release a Mac OS X-native version of its digital library software this December. The software will make available thousands of Bible reference e-books to Mac users, according to the publisher -- more than 4,000 books used by pastors, scholars and Bible students. Categories include Bibles, original language texts, morphological databases, commentaries, dictionaries, lexicons, grammars, maps and more. Preliminary system requirements call for an 800MHz CPU with 256MB RAM running Mac OS X v10.3.8 or later.

LiveTime Solutions Meet Sarbanes-Oxley
Delivery & Support Control Requirements

LiveTime Solutions Meet Sarbanes-Oxley
Delivery & Support Control Requirements 04/12/2005 04:02 AM
LiveTime Support Desk and Help Desk ensure organizations provide a SOX compliant Service Desk. [PRWEB Apr 12, 2005]

eQuest Online Consulting Service to
Support Just-Released Microsoft Solution
For Windows-Based Hosting Version 3.0

eQuest Online Consulting Service to
Support Just-Released Microsoft Solution
For Windows-Based Hosting Version 3.0 12/24/2004 12:19 PM
eQuest Online Consulting provides an ideal, cost-effective solution. Online Consulting ensures an optimal implementation and can get providers up and running quickly on Microsoft Solution for Microsoft Solution for Windows-based Hosting version 3.0 and support ongoing needs for expert guidance. [PRWEB Dec 22, 2004]

St. Bernard Software Announces Open File
Manager 9.3 with Support for 64-bit
Computing Platforms

St. Bernard Software Announces Open File
Manager 9.3 with Support for 64-bit
Computing Platforms 08/11/2004 03:11 PM
AMD Zone Aug 11 2004 7:07PM GMT

Snowbound Software Announces Microsoft
Word Support for RasterMaster Imaging
Library and SDK

Snowbound Software Announces Microsoft
Word Support for RasterMaster Imaging
Library and SDK 08/31/2004 03:16 PM
WebProNews Aug 31 2004 6:37PM GMT

Edgewood Solutions Announces New SQL
Server Audit Service Based on VERITAS
Software

Edgewood Solutions Announces New SQL
Server Audit Service Based on VERITAS
Software 06/23/2004 03:04 AM
Edgewood Solutions, a premier consulting company focused on providing solutions for Microsoft SQL Server, today announced its new SQL Server performance audit service offering based on VERITAS Indepth™ for SQL Server application performance management software. A white paper, “Reach the SQL Server Performance Tuning Pinnacle,” a guide to performance tuning techniques, is being released in conjunction with this service offering. [PRWEB Jun 23, 2004]

High Marks in VCG Customer Survey
Emphasize Importance of "High-Touch"
Staffing Software Support

High Marks in VCG Customer Survey
Emphasize Importance of "High-Touch"
Staffing Software Support 03/19/2005 02:38 AM
In-depth survey of customers rates VCG's technical support as 'excellent'. Overall results beat software industry averages according to independent research firm. [PRWEB Mar 18, 2005]

Kozio, Inc. Announces Support for
Freescale PowerQUICC III - Kozio Expands
Processor Architecture Support to
Complement Its Strong Networking and
Communications Line

Kozio, Inc. Announces Support for
Freescale PowerQUICC III - Kozio Expands
Processor Architecture Support to
Complement Its Strong Networking and
Communications Line 06/06/2005 12:14 AM
Kozio, Inc., a leading provider of embedded software for system-level hardware testing, today announced plans for support of Freescale's PowerQUICC III processor architecture. Kozio is currently working with Silicon Turnkey Express (STx) to support and create a software evaluation kit for STx's GP3 reference board and will continue to add support for additional reference boards from STx and other manufacturers. Kozio develops turnkey software solutions that verify design and validate hardware for any embedded single-board computer systems for a variety of applications, including networking and communications technology. [PRWEB May 23, 2005]

EmINENT Microsystems announces Embedded
Software Framework™ support for the
Atmel AVR® 8-Bit RISC microcontroller

EmINENT Microsystems announces Embedded
Software Framework™ support for the
Atmel AVR® 8-Bit RISC microcontroller 06/29/2004 12:43 AM
The Embedded Software Framework™ (ESF) is an “object-oriented” suite of embedded software libraries that provides the state-of-the-art in real-time software development. It supports rapid or automated engineering of compact, high-performance real-time software on both embedded and standard platforms. The EmINENT Microsystems ESF™ technology enables true embedded reusability management, greatly reducing embedded product development costs and accelerating time to market. [PRWEB Jun 27, 2004]

Some vendors now offer tiered help desk
support

Some vendors now offer tiered help desk
support 12/19/2003 05:11 PM
Vendors have started to take a tiered approach to their support, with Microsoft sending some of its low-paying per-incident customers to offshore help desks.

Veritas pledges Solaris-x86 support

Veritas pledges Solaris-x86 support 05/05/2004 11:14 AM
Veritas Sofware extends its cooperation to support the server maker's Solaris OS running on x86 chips.

Microsoft Announces Increased Support
and Services for Industry Partners With
New Microsoft Services Partner Advantage
Support Offering

Microsoft Announces Increased Support
and Services for Industry Partners With
New Microsoft Services Partner Advantage
Support Offering 07/12/2004 12:14 AM
Today at Microsoft® Worldwide Partner Conference 2004, Rick Devenuti, corporate vice president of Microsoft Services and IT at Microsoft Corp., announced the launch of Microsoft Services Partner Advantage, the newest global service offering for industry partners. Designed to meet the unique service needs of the Microsoft partner community, the Microsoft Services Partner Advantage offering provides scalable and customized support plans including direct access to Microsoft tools and internal resources that enable partners to efficiently develop on, deploy and support Microsoft products and technologies.

LogicNow Limited Announces a Windows
Supported Version for its Browser Based
Help Desk Solution PerlDesk

LogicNow Limited Announces a Windows
Supported Version for its Browser Based
Help Desk Solution PerlDesk 06/17/2005 04:40 PM
LogicNow have released a Windows Operating System (OS) version of PerlDesk, a leading browser based help desk solution. The Windows version allows users to install PerlDesk for local, intranet or internet use allowing for a fully scalable help desk solution. [PRWEB Jun 17, 2005]

Briefly: Veritas pledges Solaris-x86
support

Briefly: Veritas pledges Solaris-x86
support 05/05/2004 12:50 PM
CNET May 5 2004 5:17PM GMT

Wainwright Consulting, a Minnesota-based
Technology Consulting Services Company,
Announces Deal to Provide Infrastructure
Support for Vocallogic's VoIP Services

Wainwright Consulting, a Minnesota-based
Technology Consulting Services Company,
Announces Deal to Provide Infrastructure
Support for Vocallogic's VoIP Services 03/19/2005 02:20 AM
Wainwright Consulting, a Minnesota-based technology consulting firm, and Vocallogic, a worldwide provider of Voice over IP services and technology, today announced that the two companies have signed a new teaming agreement to jointly pursue opportunities in the small business PBX and VoIP market. [PRWEB Mar 18, 2005]

Veritas Adds Solaris 10 Support to
Storage Line

Veritas Adds Solaris 10 Support to
Storage Line 03/17/2005 03:23 AM
Citing customer demand, the company says it has revamped its Storage Foundation, Volume Replicator and Cluster Server to include full support for Solaris 10.

Top 5 customer support mistakes

Top 5 customer support mistakes 03/11/2003 09:44 AM
Interesting article on this topic here. IMO, nothing beats the old CSR-doesn't-know-what-he's-talking-about routine.

When All The Humans Are Gone From
Customer Support

When All The Humans Are Gone From
Customer Support 12/29/2004 10:35 PM
The NY Times is running an article similar to ones that others have run before, noting how incredibly difficult it is to actually get a human on the phone these days when you need customer support from a company. While many people know the "tricks" such as hitting 0 to get around the painful menus, it looks like some companies are spending more time making it harder for customers to reach humans (rather than, say, actually figuring out ways to help their customers). This means that the "0" trick won't always work -- though, sometimes hitting it three or four times in a row will get you through. Other tricks include hitting the * key in the hopes of getting a company directory. What's still not clear is why companies do this. Most of these automated systems simply keep people on these phone calls for a longer period of time and tend to piss them off. My favorite system so far was a Comcast system that required me to go through twelve menus before I could speak to a human, whose first question to me was "what phone number are you calling from" when in step two or three I had specifically punched in my phone number.

Customer support I really hate

Customer support I really hate 03/11/2003 09:44 AM
As far as Internet connectivity goes, I'm not a happy camper these days. My (allegedly) high-speed provider is turning out to be less reliable than an AOL modem connection­?but a lot more expensive. Over the last three days, my connection has been going up and down on a continuous basis. ...
Grok Description matches for LiveTime Software Announces Solaris 10 Support for its Java-Based Help Desk, Customer Service and Support Applications
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LiveTime Software Announces Solaris 10 Support for its Java-Based Help Desk, Customer Service and Support Applications

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