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Comcast Internet Clients Having Problems (AP)







Comcast Internet Clients Having Problems
(AP)

Comcast Internet Clients Having Problems
(AP)
04/14/2005 09:48 PM

AP - Comcast's high-speed Internet customers nationwide have suffered Web and e-mail problems since last week, the company said Thursday.




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AT&T Broadband / Comcast or


AT&T Broadband / Comcast or 03/20/2003 05:32 PM

AT&T Broadband / Comcast or "I'd Rather Eat Glass"

Damn.  Last week Kasia got screwed by AT&T / Comcast.  Now its me.  Here's what happened:

  1. Come back from meeting with a client about a bunch of rather interesting stuff.  Some Inbox Buddy, some Feedster for internal use, some Frontier consulting and some miscellaneous other open source issues. 
  2. Virtually no network performance at all.> 200 ms ping times, hosts not resolving, etc.  Call AT&T. 
  3. Suffer thru one of the worst voice response systems I've seen in a long time.  Horrid.
  4. Reach a technician.  He makes me remove my PC from the Linksys broadband router that shields my PC from the outside world.  I'm not happy about this but a 10 Base T coupler makes it a lot easier.
  5. He tells me to restart.  I counter with "ipconfig /renew".  He shuts up.
  6. I start doing some ping tests and he's telling me that all is well and happy, frothy goodness since he can ping me fine. 
  7. I start to traceroute and give him feedback about the broken routes.  I ask him:  What's an email address so I can mail it to you?  "I don't have one".  What's a hot mail account I can send it to?  "I can't give that to you either."  So I ended up reading him the bad routes.  Pathetic.  And this from a company that sucks $50 from me monthly for broadband?
  8. I finally give him the info, he checks it from there after a 5 minute hold session and B I N G O !  I was *right*.  They have a problem on their internal network and then I had to wait on hold for another 5 minutes while he filled out a trouble ticket.  Then I got the really bad news.
  9. "It'll be resolved within 72 hours.  Not necessarily fixed but hopefully a solution decided upon."  What the fsck does that mean ?  That within 3 days from now, you'll decide how to fix it and then take as long as you like?  Utterly, totally pathetic. 

End result?  Over an hour of my time shot to hell simply because AT&T can't proactively monitor its own damn network.  I tell you, times like this?  I'd rather eat glass than be an AT&T customer.


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