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Comcast Outages Prevent Comcast From Commenting On Comcast Outages







Comcast Outages Prevent Comcast From
Commenting On Comcast Outages

Comcast Outages Prevent Comcast From
Commenting On Comcast Outages
04/14/2005 01:21 PM

Last week, we noted that Comcast was having widespread outage problems, which they chalk ed up to "scheduled maintenance", even though no one was actually informed of said schedule ahead of time. It turns out that schedule is pretty crowded, because all week long, there have been continued reports of recurring outages all across the Comcast network. Comcast, of course, continues to be pretty much silent on the issue, leaving its increasingly fed up call center staff to deal with incredibly angry customers who feel they're getting no information at all. How hard is it to admit that they screwed up and they're working on fixing the problem? Instead of chalking it up to bogus scheduled maintenance or pretending there's nothing wrong, admit what the problem is and give people real updates. People would still be unhappy, but at least they'd feel like the company wasn't ignoring them. Of course, maybe they can't do that because Comcast staffers don't have any internet access either...




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  1. Come back from meeting with a client about a bunch of rather interesting stuff.  Some Inbox Buddy, some Feedster for internal use, some Frontier consulting and some miscellaneous other open source issues. 
  2. Virtually no network performance at all.> 200 ms ping times, hosts not resolving, etc.  Call AT&T. 
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  5. He tells me to restart.  I counter with "ipconfig /renew".  He shuts up.
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  7. I start to traceroute and give him feedback about the broken routes.  I ask him:  What's an email address so I can mail it to you?  "I don't have one".  What's a hot mail account I can send it to?  "I can't give that to you either."  So I ended up reading him the bad routes.  Pathetic.  And this from a company that sucks $50 from me monthly for broadband?
  8. I finally give him the info, he checks it from there after a 5 minute hold session and B I N G O !  I was *right*.  They have a problem on their internal network and then I had to wait on hold for another 5 minutes while he filled out a trouble ticket.  Then I got the really bad news.
  9. "It'll be resolved within 72 hours.  Not necessarily fixed but hopefully a solution decided upon."  What the fsck does that mean ?  That within 3 days from now, you'll decide how to fix it and then take as long as you like?  Utterly, totally pathetic. 

End result?  Over an hour of my time shot to hell simply because AT&T can't proactively monitor its own damn network.  I tell you, times like this?  I'd rather eat glass than be an AT&T customer.


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