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EDS system drove staff to frustration, report says







EDS system drove staff to frustration,
report says

EDS system drove staff to frustration,
report says
04/12/2005 05:23 PM

A troubled child-support case management and telephony system used by the U.K.'s Child Support Agency so frustrated the workers who used it that some of them wound up in tears, according to a new report on the implementation.




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EDS system drove staff to frustration, report says

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Stockpiled claims that never made it into the computer system, files that were deleted for no clear reason, and incorrect information that was intentionally entered by demoralized staff in a desperate attempt to keep cases active. These are all parts of a decidedly difficult picture painted in a report commissioned by the U.K. government to assess the child-support case management and telephony system of the U.K.'s Child Support Agency (CSA).

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Grok Description matches for EDS system drove staff to frustration, report says
GrokA matches for EDS system drove staff to frustration, report says

EDS system drove staff to frustration, report says

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