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Vonage Sued Over Lack Of Clarity In 911 Info







Vonage Sued Over Lack Of Clarity In 911
Info

Vonage Sued Over Lack Of Clarity In 911
Info
03/22/2005 05:03 PM

The issue of VoIP having 911 service gets way too much attention. Most of the major VoIP players already have some sort of solution in place, and it seems to be improving over time. However, apparently the attorney general in Texas doesn't think Vonage is doing enough. It's not that they don't offer 911 service, but that they don't make things clear enough to customers who are signing up. The whole case seems a bit confusing. Vonage clearly does offer 911 service, so saying that users "aren't clearly informed that the service excludes 911" is incorrect. It does include 911, you just have to follow the instructions -- and Vonage claims they make every effort to get people to follow the instructions. Not only that, but the company seems to make the process fairly straightforward, though it could be improved. This seems more like political grandstanding in the wake of some negati ve publicity recently concening VoIP and 911 service in Texas.




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" clarity of these images" 07/04/2004 08:44 AM

Political clarity...


Political clarity... 10/31/2003 07:16 AM

For many recent Labour voters the last couple of years have been a bit of a troubling time - with some of the actions of the government (particularly with regard to the War in Iraq) seeming to be violently and almost universally at odds with the views of the electorate. As a result, I think it's far to say that their popularity has waned. But while people have become vaguely disillusioned with Labour, the other political parties haven't really seemed to be particularly inspiring any kind of reaction at all. In a way it's a bit of a surprise - whether you like the policies or not, it's difficult to deny that the Conservative policy raft has been more interesting than it has been for a long time. But that doesn't seem to have made much of a difference either way. On the whole - with the exception of occasional terrifying statements by Oliver Letwin, the only things they do that get any press or interest from the public have been their bi-weekly attempts to commit televised hari-kiri.

There's a whole range of reasons why they might not have made sufficient political hay recently. Obviously there's the increase in general political disillusionment. Certainly the current government hasn't done an awful lot to stem that particular tide. Also, no one realistically thinks that the Conservative party can quite hold themselves together long enough to put any of their shiny new (if occasionally barking) policies into practice? Their regular apocalyptic tailspins have made them the "Kenny" of Westminter's "South Park".

Another position - and one I tend to subscribe to - is that because they've simply tried to be perceived as vaguely socially tolerant (and had a "nice" non-threatening leader), minority groups, trade unions and the like have stopped thinking of them as an actual danger any more. And while that group has had their anxieties eased a bit that doesn't mean that they (or other people in the centre-ground) are yet convinced that they're trustworthy, representative of public opinion or - well - totally in touch with reality... And while they're waiting for evidence, they're quite comfortable to background them...

Well as far as I'm concerned, the discomfort remains and the anxiety is back. That's not to say that I think Michael Howard has much of a chance of being Prime Minister. And it's not to say that I think the party will be any more united under his leadership. But - if they put him in charge of their party - they will have made certain parts of this argument crystal clear for me again. Instead of being able to view the Conservative party as representing an alternative - perhaps more market / efficiency driven - approach to running the country, appointing Michael Howard is no more or less than running up the Conservative Skull and Crossbones again and setting sail for the easy targets of cheap political swag.

Tom Watson has put up a post that reminds us of the facts about Michael Howard. There's terrifying stuff in there. I'm going to highlight a few of the ones that scare me most personally, but please - read the full list...

"As Home Secretary, he believed that the answer to crime was simply to lock more people up: "an increase in the number of criminals in prison leads to a large fall in crime" (POLITICS, MORALITY AND THE NATION STATE lecture, ST. MICHAEL CHURCH, CORNHILL, CITY OF LONDON, 10 January 2003)"

"Howard criticised Jack Straw's decision to detain General Pinochet and actively campaigned for his release: "We think this has gone on far too long. We think he should be sent back to Chile." (BBC Interview, 26 November 1998)"

"Howard opposed the introduction of the Human Rights Act."

"Howard was judged to have flouted the European Convention on Human Rights following unlawfully delaying the release of five long-serving IRA prisoners - the SEVENTH time he had been found to be acting illegally in just two years as Home Secretary. (September 1995)"

"Howard voted against equal rights for homosexuals by opposing lowering the homosexual age of consent to 16"

And if you still needed evidence that this man must not be allowed to become Prime Minister at any cost, then how about these two draconian, vile-worded and dangerously regressive/oppressive policies:

"Howard was the Minister in Charge of bringing in the Poll Tax in 1988. Even after Thatcher had gone, and after the poll tax riots, he insisted he still believed in the policy (July 1991)"

"Howard was the Minister who brought in Clause 28 of the Local Government Act banning the "promotion" of homosexuality (March 1988)"

Read the comments


Political clarity


Political clarity 11/02/2003 03:13 AM
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plasticbag.org/archives/2003/10/political_clarity.shtml
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Is The Contact Info You Provide Someone
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Vonage


Vonage 07/28/2004 03:08 PM

Start-up finds talk is cheap with Vonage: I've heard a lot about Vonage and seen their ads, but I was never able to pin down exactly what they did. Turns it its commercial Skype with hardware.

Its service is simple. Vonage sends customers an Internet phone box, which looks like a small cable TV box. The box plugs into most high-speed Internet connections. Almost any telephone plugs into the box.

The phone works like any other phone, but Vonage is routing the calls over the Web. (If the person on the other end of the line is not a Vonage user, the call will hop onto a regular phone line for the very last leg of its journey.)

This is the future.

Cl ick here to comment on this entry


Vonage softphone


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Have been trying out the Vonage softphone with some success. My Laptop (IBM T40), like most, has built in speakers...

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I was scheduled for a phone call with a VIP today, and when he got on the line (my office Vonage phone), it was unusable, multi-second delays on each voice round-trip. Damnably, I didn’t have my cellphone with me, so we had to reschedule. I called up Vonage, had to punch through two levels of slow menu (could be worse I suppose) to get to the tech support queue where I waited for five minutes listening to vasty echoing silence to talk to someone who put me on the tech support queue (“I thought this was tech support?” “No, I’m a general-purpose service representative.”) Which picked up after only a minute or two, and he made a vague attempt to blame my ISP and said he’d sent a couple of downloads to the phone that should address the problem. So, if it’s a known problem with a known fix, why don’t I already have it? I don’t have to do this kind of thing for either my land-lines or mobile. All in all, I’ve been fairly happy with Vonage so far, but much more of this could sour the relationship quickly.

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The Edison, New Jersey based company gives you one Cisco ATA186 and a phone number in an area code of your choosing (I had a little piece of northern New Jersey in my living room). You have a choice of two different levels of service to go along with this box: for $25.99/month you get unlimited local/regional calling (where local/regional is defined by the area code you choose for your phone number) and 500 minutes of free US long distance, and for $39.99/month you get unlimited long distance. And you also get international rates that rivals most common calling cards. The only problem is that the service only delivers one ATA186, and that specific model is required to use the service -- no other SIP compatible devices are supported yet. If you want to use more than one phone with the box, you will either have to rig up a network of telephone splitters and wires; or you can do what some have done and hack your house to plug the Cisco box into your house's in wall telephone network.
Link Discuss

Vonage Goes Portable


Vonage Goes Portable 12/18/2003 03:38 PM
Om Malik breaks the news that Vonage will soon have laptop and PDA-based software client for its service: It's not news that Vonage has tens of thousands of subscribers, nor that they offer a high-quality, full-featured hardware-based broadband voice-over-IP service that allows you to map multiple incoming real phone numbers to your virtual line. It also not news that you can get high-quality software VoIP clients; I'm personally enamored of Xten's suite, which work with Windows, Mac OS X, LindowsOS, and Linux. They're beautiful and come in free and paid flavors, including a multi-line conference version. The Xten clients can interface with any standard SIP (Session Initiation Protocol) server, and many of the VoIP providers who offer long-distance over the Internet use standard SIP gateways. But getting from Xten outbound to the VoIP provider is a pain: I had to have the CEO of Xten provide me the details for a couple of VoIP services; those details aren't on the VoIP long-distance service sites. Then there's the question of inbound service. Even though you can use Xten as the default client with Addaline.com, it's unclear whether you can receive inbound calls via their service. Most of the VoIP in software is focused on making calls to the PSTN and receiving calls from other folks using services like Free World Dial-up, which provides you with a free non-PSTN VoIP number and SIP gateway. Om's scoop is certainly that Vonage is going to package the software and PSTN offering into a no-configuration package that will be as easy to use as their hardware service. Vonage's hardware solution is pretty simple: open the box, plug it in, wait a minute. You're done. Voice mail calls can be alerted via email, and other features can be enabled through the Web site's dashboard for your account. Because Vonage works over broadband, a Pocket PC or a laptop equipped with their soft client in turn connected to a Wi-Fi hotspot or access point means free phone service everywhere -- it's another incentive to lower cell phone plans (for roaming purposes) and increase the number of hot spot locations. I'm a recent Vonage convert. I use my cell phone as my office and roaming line, and although I'd switched to a $130/month plan from Cingular because of their rollover minutes, I had $250 and $450 bills in September and October during particularly intense work periods. Yes, that's...

Vonage, 2nd try for IP telephony


Vonage, 2nd try for IP telephony 12/17/2004 06:36 PM

Last summer I switched to lingo.com, an IP phone service that proved to be cheap but unreliable.  Starting last week Lingo failed altogether and their tech support folks (available only by phone, which is kind of irksome) failed to call back, so I ordered Vonage, which is the same $25/month but does not include Western Europe in its unlimited calling region and has higher international rates.

Here's how Vonage has worked...

  • Vonage sends you a brand-new Linksys broadband router with included IP phone jacks and three Ethernet jacks; if you were relying on your old router for 802.11b or to use as an 8-port hub you may have to buy some new networking gear
  • the customer service Web site is very slow and about 25% of the time page requests produce an error page with a "try again later" instruction
  • tech support is available through a form on their Web site; this form asks for your name, phone number, account number, etc., even though you've already logged in and it should have all of his info as part of your account profile
  • tech support via phone results in a "we're experiencing an unsually high volume of calls; try again later"; customer service (billing, etc.) can be reached after a 15-minute wait in queue
  • they say that they never received my FAXed letter of authorization to transfer my old number from Lingo and want it refaxed
  • when set to simultaneously ring my cell phone Vonage does ring the cell but I can't hear callers (they can hear me though)

They say that it will take two months for them to transfer the phone number from Lingo, so I'll have to pay $25/month to Lingo for forwarding until that happens.

[Update:  I believe that I unfairly maligned Vonage in regards to not being able to hear callers on calls simultaneously rung to my cell phone.  It turns out that it is my PalmOne Treo flaking out on the very day that I installed Vonage!  This makes Treo #10 that has failed, I think.  It lasted about two months, just like the others.  Anyone have a suggestion for a GSM phone that will do a calendar and contacts sync with Microsoft Outlook?]

[Dec 3 Update:  When voicemail is pending, the Vonage system fails to change the dial tone.  A second try to reach technical support (at 1:30 pm Eastern time) resulted in the same "we're too busy to talk to anyone" recording.  The voice quality of calls is somewhat low, with some constant static.]


Vonage arrives


Vonage arrives 03/06/2004 01:59 AM
My Vonage phone arrive yesterday afternoon. I followed the simple instructions for plugging it into my cable modem and now I'm making calls to anywhere in the US or Canada - 500 minutes/month for $15. So far, the sonic quality has been as good as a "real" phone. Yep, them Voice over IP bits can hold their own. And the plain ol' telephone company, the one with the network that's too smart for it's own good, ought to be worried....

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Vonage Now Available in Canada


Vonage Now Available in Canada 04/12/2004 03:37 PM
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Vonage goes to Canada


Vonage goes to Canada 04/13/2004 04:52 AM
Bell tolls for telcos

Vonage hangs up on some callers


Vonage hangs up on some callers 08/12/2004 02:40 PM
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Vonage Goes VoWiFi -- How Big Is The
Market?


Vonage Goes VoWiFi -- How Big Is The
Market?
01/04/2005 06:57 AM
Vonage is about to pick up quite a bit of press coverage for their unveiling of "plans" to offer a WiFi phone that will work with their service. It wasn't a secret that they were working on such a plan, and it sounds like this isn't so much a launch as it is a confirmation that they plan to launch it at some point (giving them an extra chance at getting some publicity). The phone, expected to cost about $100, will let subscribers use their Vonage VoIP accounts from WiFi hotspots, but there are a bunch of questions. While this does appear to be one of the first widely marketed attempts at consumer VoWiFi, it's still not clear there's really that much demand for this type of solution. Most people savvy enough to want one of these will already have a mobile phone. While it's true that VoIP won't eat up minutes the way cellular plans do, most cellular plans offer such large buckets of minutes and free long distance, making them effectively flat-rate as well. Even if the calls are international, things like VoIP bridges offer a reasonable solution for a mobile phone user who wants to make cheap international calls. Furthermore, it requires people to carry yet another device -- and, in this case, one that probably has a fairly short battery life, considering the rate at which WiFi consumes power. It's also unclear how the phone manages to log onto fee-based or subscription-based WiFi hotspots, without which the phones usefulness could be diminished even further. Also, it's doubtful that these phones can handle handoff between different access points without dropping a call, which forces you to be somewhat stationary when using the phones. The whole thing is a bit reminiscent of the old Rabbit Phones in the UK. Yes, there are some people who will find it useful, but it's likely to be a fairly small number. I could see it being useful for some people who just want to use it in their homes, but don't want to go through the trouble of wiring a phone up to an adapter that's across the home. Also, it would be easier than bringing along the adapter for someone who travels frequently to places with WiFi. However, it would seem that if anything along the lines of a VoWiFi solution would make sense, it would be much more likely to be something merged with a mobile phone so you would just carry around a single device. That means either having the carriers offer it (and that's not likely any time soon -- or with much enthusiasm if they ever get around to it, as they have no desire to eat away at their own minute plans) or letting people install a softphone on a smartphone that has WiFi.

Vonage to take VoIP on the road


Vonage to take VoIP on the road 01/04/2005 05:51 PM
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Vonage Offers Wi-Fi Phone


Vonage Offers Wi-Fi Phone 01/04/2005 12:45 AM
Engadget slips the news that Vonage ships its F-1000 Wi-Fi handset: The handset will work over hotspot networks allowing Vonage customers to use their service while roaming. Boingo and Vonage had a deal in place to test out VoIP over Wi-Fi hotspots, but it's unclear here in the late evening how that ties together. Also, Vonage's site doesn't yet list the announcement, so we don't know if they've partnered with various networks to ease authentication. Authentication, or providing credentials that let you use a given hotspot network--whether a paid login or a WPA encryption key or handling 802.1X, even--is the biggest stopping block in allowing VoIP over hotspot to work. A technology like EAP-SIM, which would use a GSM SIM module to authenticate, might be one method of logging in. But it requires every hotspot or hotspot network that wants to allow this sort of connection to build the back-end to handle it....

States gang up on Vonage


States gang up on Vonage 04/11/2005 05:46 PM
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Grok Description matches for Vonage Sued Over Lack Of Clarity In 911 Info
GrokA matches for Vonage Sued Over Lack Of Clarity In 911 Info

Vonage Sued Over Lack Of Clarity In 911 Info

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