Six Sigma Potential Customer Defect Reductions for Manufacturer’s Websites

Grok Headline matches for Six Sigma Potential Customer Defect Reductions for Manufacturer’s Websites

Six Sigma Potential Customer Cycle Time
Reductions for Manufacturer’s Websites

Six Sigma Potential Customer Cycle Time
Reductions for Manufacturer’s Websites 12/31/2004 04:16 AM
Six Sigma Potential Customer Cycle Time Reductions for Manufacturer’s Websites [PRWEB Dec 31, 2004]

Defect websites

Defect websites 04/15/2004 06:22 AM
Apologies for letting my current frustration hit you in all their boredom. The screenshot you can see to the right is what the B of A site gave me back after 15-20 minutes of clicking to get a new account. I even used FireFox to avoid any trouble if they didn't support Safari! "runtime error 800a01a8". Idiots. Alright, so sometimes a database is out of order at 3am or whatever, but what happened to showing a useful error message? "Object...

OneConnect Selects Sigma OmniCare for
VoIP Customer Care and Billing Services

OneConnect Selects Sigma OmniCare for
VoIP Customer Care and Billing Services 09/23/2004 03:12 AM
Sigma Software, a leading provider of customer,order and revenue management solutions, today announced that OneConnect, an independent Voice over Internet Protocol (VoIP) communications company, hasselected Sigma OmniCare(tm) to manage its customer care and billing functions. [PRWEB Sep 23, 2004]

Your Best Potential Customer Is Looking
For You Now On The Internet

Your Best Potential Customer Is Looking
For You Now On The Internet 01/28/2004 09:14 AM
Strategic Marketing Montreal Jan 28 2004 1:13PM GMT

Two Sigma: Usability and Six Sigma
Quality Assurance

Two Sigma: Usability and Six Sigma
Quality Assurance 12/02/2003 02:00 AM

Data Guard Systems Announces New
CellularManager Carrier Interface to
Push Customer Data to Cellular Carrier
Websites

Data Guard Systems Announces New
CellularManager Carrier Interface to
Push Customer Data to Cellular Carrier
Websites 08/10/2004 03:20 AM
NEW Features in CellularManager, Cellular POS Software for Cellular Retailers, allow customers to push customer information data entered at the point-of-sale into the carrier activation websites, thus eliminating double-entry and making the point-of-sale more efficient. [PRWEB Aug 10, 2004]

Sonnet announces upgrade price
reductions

Sonnet announces upgrade price
reductions 06/01/2004 05:54 AM
Sonnet Technologies today announced price reductions on eight of its top-selling CPU upgrades for Beige G3, Blue & White, and most G4 Macintosh models...

WiebeTech announces price reductions on
FireWire enclosures

WiebeTech announces price reductions on
FireWire enclosures 03/19/2003 10:43 PM
WiebeTech has announced price reductions of its DesktopGB FireWire enclosures...

Keeping Your Customer in Mind: 6 Steps
to Crafting Your Customer’s
Experience

Keeping Your Customer in Mind: 6 Steps
to Crafting Your Customer’s
Experience 08/22/2004 04:23 AM
{Distance Learning} Have your customer service complaints increased? Do you have a plan in place for dealing with customer service? Well help is here! Based on the eBook, "Keep Your Customer in Mind", Kim Beasley will instruct a distant learning class that helps you customize the customer service plan for your business. Registration ongoing until September 5 and class starts September 7. [PRWEB Aug 22, 2004]

Customer Evolutions, Inc. Purchases the
Rights to the Enterprise Customer
Profile (ECP) Solution from Martingale
Corporation

Customer Evolutions, Inc. Purchases the
Rights to the Enterprise Customer
Profile (ECP) Solution from Martingale
Corporation 06/14/2004 05:06 AM
CDI Framework to be Marketed to Airlines and Enhanced by Its Creators [PRWEB Jun 14, 2004]

Aon Reed Stenhouse Implements
ResponseTek’s Customer Experience
Management Solution to Further Enhance
Customer Retention

Aon Reed Stenhouse Implements
ResponseTek’s Customer Experience
Management Solution to Further Enhance
Customer Retention 04/08/2005 05:09 AM
ResponseTek Networks Corp., a leading supplier of Customer Experience Management (CEM) software and services solutions, today announced that Aon Reed Stenhouse Inc. has implemented its Customer Experience Management Suite in order to demonstrate its commitment to being a transparent, client-centric organization. [PRWEB Apr 8, 2005]

A Six Sigma Approach to Security

A Six Sigma Approach to Security 09/07/2004 03:01 AM

How sure are you that your security policy is effective. Let's say that it is, so how effective is it? What costs are incurred by the policy, and I don't mean just monetary. One way to answer these questions and ensure the policy is not only effective, but also efficient, is to apply the Six Sigma approach.

I'm meeting more and more IT folk who are Six Sigma trained, either Black Belt or in training for the recognition. A Black Belt must be able to explain the philosophies and principles of the quality program, including how systems, tools, processes, and continuous improvement can best be applied at multiple management levels and to diverse business processes throughout the organization., (quality, process/continuous improvement, etc.) and will be able to apply them in various business processes throughout the organization. However, quality is frequently mentioned in terms of product development and manufacturing. I think that it must also be applied to digital security.

Who is responsible for the security of digital assets? Each and every employee who has contact with the data must understand that she's responsible for the data's security, to the extent authorized by her corporate authority. However, policies based on making everyone responsible rarely succeed, be cause ultimately, no one accepts the personal responsibility. By using a Six Sigma approach, the security analyst starts at the other end, rather than the corporate user of data, the analysis begins with the customer, ultimately the real end user of corporate data. The Six Sigma process can evaluate security holes, causes, and what long-term affects intermediate actions have by evaluating the number of times customer service has been affected by security failures.

Dave's Opinion
The Six Sigma approach to effectiveness and quality assurance is based on ensuring no failures occur. Sigma is used to mean deviations from the norm: defects from perfect quality. Six Sigma means that only 3.4 defects per million occur.

The Six Sigma approach is popular in many management applications, not just information technology; however, I have rarely seen it applied to security management. Maybe, it's time.

Call for Comments
What do you think? Leave your comments below.

References
Six Sigma
101 Things A Six Sigma Black Belt Should Know

Sigma Six 1.01 (Default branch)

Sigma Six 1.01 (Default branch) 04/14/2005 06:43 AM
Sigma Six is a Web-based interface to help manage your six sigma project management implementation. It can manage six sigma project problem details, milestones, isssues, and action items.

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Changes:
The readme file with setup instructions was included with this release.

Sigma Six 1.0 (Default branch)

Sigma Six 1.0 (Default branch) 03/30/2005 09:04 AM
Sigma Six is a Web-based interface to help manage your six sigma project management implementation. It can manage six sigma project problem details, milestones, isssues, and action items.

Sigma Six 1.03 (Default branch)

Sigma Six 1.03 (Default branch) 06/24/2005 07:15 PM
Sigma Six is a Web-based interface to help manage your six sigma project management implementation. It can manage six sigma project problem details, milestones, isssues, and action items.

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License: Other/Proprietary License with Source

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Changes:
This release fixes some spelling errors found in the template file.

Six Sigma for Revenue Generation

Six Sigma for Revenue Generation 11/17/2003 03:11 PM
marcus evans Nov 17 2003 1:14PM ET

Zero-Defect Software

Zero-Defect Software 06/02/2004 04:38 PM
Forbes Jun 2 2004 8:10PM GMT

The Microsoft Office Solution
Accelerator for Six Sigma

The Microsoft Office Solution
Accelerator for Six Sigma 05/27/2004 03:09 AM
The Microsoft Office Solution Accelerator for Six Sigma is an integrated set of products and services customized for Six Sigma practitioners. The accelerator can help Six Sigma project teams more effectively manage a large number of projects, more easily track their financial impact, optimize and track resources, and electronically share knowledge gathered across the enterprise.

Lawyer: Fischer Wants to Defect From
U.S. (AP)

Lawyer: Fischer Wants to Defect From
U.S. (AP) 08/06/2004 04:43 AM
AP - Former world chess champion Bobby Fischer, detained in Japan for allegedly traveling with a revoked U.S. passport, wants to renounce his American citizenship, his lawyer said Friday.

Other News: Zero-Defect Screens

Other News: Zero-Defect Screens 01/03/2005 12:45 PM
Display powerhouse Samsung announces a zero pixel-defect policy for its flat-screens.

Microsoft Boosts Office Solution
Accelerator for Six Sigma

Microsoft Boosts Office Solution
Accelerator for Six Sigma 05/21/2004 02:10 PM
Microsoft Corp. today announced the release of new enhancements for the Microsoft Office Solution Accelerator for Six Sigma designed to help businesses cut costs, improve processes and reduce the time it takes to complete projects. Available starting next week at no charge to all Microsoft® industry partners and customers, the accelerator, which now fully leverages support for the new Microsoft Office System, delivers standardized tools, support and structured implementation methods that are crucial to successful Six Sigma adoption, enabling customers to get more out of their information technology (IT) investments.

Thomas Pyzdek and Six Sigma--Quality
Digest Columnist

Thomas Pyzdek and Six Sigma--Quality
Digest Columnist 08/01/2004 10:16 AM
"rolled throughput yield."

qualitydigest.com/mar00/html/sixsigma.html
track this site | 2 links

Phone defect could affect hearing

Phone defect could affect hearing 08/27/2004 07:01 PM
Blaring disconnection melody in some Siemens phones could potentially cause ear damage.

BugRoster Defect Tracking System 1.0.3

BugRoster Defect Tracking System 1.0.3 12/29/2003 08:09 PM
A Web-based defect tracking system.

Notes and Tips: iBook Defect Deadline

Notes and Tips: iBook Defect Deadline 03/19/2005 02:33 AM
Apple's iBook defect repair program expires today for iBooks whose "first retail sale" was more than three years ago.

Notes and Tips: iBook Defect Policy

Notes and Tips: iBook Defect Policy 05/06/2004 10:07 AM
This looks like the real deal on iBook defect repair policy.

AT&T Wireless customers defect at high
rate

AT&T Wireless customers defect at high
rate 04/20/2004 03:24 PM
CNET Apr 20 2004 8:18PM GMT

AT&T Wireless posts loss as customers
defect

AT&T Wireless posts loss as customers
defect 04/23/2004 01:48 PM
Boston Globe Apr 23 2004 5:27PM GMT

Cisco fixes latest WLAN defect

Cisco fixes latest WLAN defect 04/14/2004 08:03 PM
CNET Apr 15 2004 0:14AM GMT

Seven Chinese Acrobats Defect in Canada
(Reuters)

Seven Chinese Acrobats Defect in Canada
(Reuters) 02/10/2004 02:56 AM
Reuters - Seven acrobats from China's restive Muslim region of Xinjiang have defected while on tour in Canada, a Chinese government official and a semi-official news agency said Monday.

Briefly: Phone defect could affect
hearing

Briefly: Phone defect could affect
hearing 08/27/2004 07:01 PM
roundup Plus: OSDL hires lawyer, opens China office...Ex-Palm CEO Yankowski to head Majesco...Oracle gives PeopleSoft shareholders more time.

Microsoft ASN flaw may be biggest defect
ever found

Microsoft ASN flaw may be biggest defect
ever found 02/11/2004 05:54 PM
Enterprises are scrambling to patch their systems in the wake of Microsoft Corp.'s vulnerability blitz Tuesday that revealed a critical flaw affecting multiple Windows operating systems. The vulnerability can permit an unauthenticated, remote attacker to execute arbitrary code with system privileges.

Notes and Tips: iBook Defect Repair
Extension

Notes and Tips: iBook Defect Repair
Extension 12/22/2004 01:56 AM
Whatever the motivation, we're happy to hear that Apple has extended its iBook defect-repair program.

Court Hears Sniper Suspect Has Mental
Defect

Court Hears Sniper Suspect Has Mental
Defect 12/11/2003 02:48 AM
Reuters via Wired News Dec 11 2003 2:32AM ET

Sigma Selects LXE MX6 Mobile Computers
as Key Part of Replacement Healthcare
System Project

Sigma Selects LXE MX6 Mobile Computers
as Key Part of Replacement Healthcare
System Project 06/30/2004 02:49 AM
[PRWEB Jun 30, 2004]

Baxa Corporation Completes Six Sigma
Training for Problem-Solving and Process
Improvement

Baxa Corporation Completes Six Sigma
Training for Problem-Solving and Process
Improvement 06/11/2004 02:01 AM
Baxa Corporation announces the completion of a pilot training program in the Six Sigma methodology. Funded by a government grant, Baxa trained a select cross-functional team in the process and practices of Six Sigma to kick off a broader-based program. The ten-week course recently "graduated" its attendees to move on to create measurable results through hands-on implementation of the program's tools and methods throughout the company. [PRWEB Jun 11, 2004]

Hyperspace to Buy PC Manufacturer

Hyperspace to Buy PC Manufacturer 03/28/2005 11:20 PM
Application acceleration provider HyperSpace Communications last week agreed to acquire MPC Computers in a deal valued at about $16 million.

Sigma Launches the First All-Format
Media Processor Offering High Definition
Support for H.264, WMV9/VC-1, and
MPEG-2.

Sigma Launches the First All-Format
Media Processor Offering High Definition
Support for H.264, WMV9/VC-1, and
MPEG-2. 01/06/2005 10:26 PM
Sig ma Launches the First All-Format Media Processor Offering High Definition Support for H.264, WMV9/VC-1, and MPEG-2. Are you seeing this, Roku?

Manufacturer Argues Against Ephedra Ban
(AP)

Manufacturer Argues Against Ephedra Ban
(AP) 04/12/2004 08:51 AM
AP - The manufacturer of a popular diet supplement containing ephedra urged a judge to block a nationwide ban on the herbal stimulant that was taking effect Monday, arguing that there is no proof it is dangerous if used properly.
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Six Sigma Potential Customer Defect Reductions for Manufacturer’s Websites

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