U.S. to Probe Airlines' Customer Service Promises (Reuters)
Grok Headline matches for U.S. to Probe Airlines' Customer Service Promises (Reuters)
U.S. to Probe Airlines' Customer Service
Promises
U.S. to Probe Airlines' Customer Service
Promises
12/28/2004 05:35 AMReuters via Wired News Dec 28 2004 7:50AM GMT
Two U.S. Airlines' Woes Ground More
Holiday Flights (Reuters)
Two U.S. Airlines' Woes Ground More
Holiday Flights (Reuters)
12/26/2004 01:09 PMReuters - Flight cancellations stranded
thousands of Christmas weekend airline passengers in the United
States again on Sunday as two airlines wrestled with computer
and staffing headaches.
TurboMac promises 'turbocharged'
Internet service
TurboMac promises 'turbocharged'
Internet service
02/10/2004 02:43 PMFasterMac.net, a services division of Other World Computing, has
introduced TurboMac, an accelerated unlimited dial-up service
specifically for Mac users running Mac OS X 10.2.8 or later...
To Customer Service
To Customer Service
01/07/2004 03:21 PMDear Customer Service: Today I had a problem and called your
help-line. I (like quite a few people) would prefer to solve the
problem myself using your website, and I (like an increasing portion
of the population) am perfectly competent to do so. Unfortunately,
your web site does not have a solution to this particular problem, so
I need to talk to a person. Imagine my dismay when, at three
successive levels of telephone menu, I have to listen to lengthy
exhortations on the wonderfulness of your Web site and on how it could
solve my problem if I would go away and (please, please) not call you.
If I could use the Web site, I wouldn’t be calling. This guarantees
that by the time I eventually get through to a person, I will be
irritated and prone to unfriendliness. As the proportion of people who
are Web-connected and Web-competent increases, the cost-effectiveness
of this kind of go-away message is going to fall. Please bear this in
mind.
New Chinese Email Service Promises
Spam-Free Sending
New Chinese Email Service Promises
Spam-Free Sending
01/06/2005 04:26 AMChinaTechNews.com Jan 6 2005 8:05AM GMT
What Ever Happened to Customer Service?
What Ever Happened to Customer Service?
05/23/2002 10:39 PMCustomer service of the future
Customer service of the future
01/11/2004 08:15 PMZDNet Australia Jan 11 2004 6:34PM ET
Ask Gizmodo: Customer Service Blues
Ask Gizmodo: Customer Service Blues
06/21/2004 12:22 PMIt seems like every time I call my cell phone company I have to
spend an hour on the phone just to make simple changes, which half the
time end up getting screwed up in the process. Is there anything I can
do to up my chances of getting what I want?
Basically, you're screwed. It's best to start any interaction with
your carrier's customer service department keeping this simple mantra
in mind: I am worth nothing to my carrier, and I'm lucky they'll have
me.
Read the rest after the jump.
Attention Customer Service Reps
Attention Customer Service Reps
06/07/2004 09:06 AMIf you happen to be a customer service employee for any of the
major cellular companies (U.S. or otherwise), give me a quick email. I
want to pick your brain about something. Be sure to put [Customer
Service] or something like that in the subject line so my spam filter
won't chew it up (if you don't use the mailto link below).
Mail -
editor@gizmo
;do.com [Gizmodo]
Novartis Delivers Customer Self-Service
Novartis Delivers Customer Self-Service
02/10/2003 05:02 AMNovartis conducted focus groups and found that consumers typically
begin their search at a resource like Google.com, find an interesting
page and then drill ...
Banking on Online Customer Service
Banking on Online Customer Service
06/27/2004 11:34 AMTechnology For Finance Jun 27 2004 3:09PM GMT
Sprint PCS Customer Service Follies
Sprint PCS Customer Service Follies
06/28/2004 07:42 PMI was trying to get my wife Karen's defective cell phone replaced. The
repair place had never seen the model in question and the national
phone number, which I had to call 4 times to get a human, said they
couldn't just send a replacement because it's not being made any more.
I used the store locator on their web site and got the number of the
local repair shop. I dialed it, and the option for customer service
kicked me back to the main line. I called back and hit "0" right away.
The response? An automated "Good bye". And they hung me up! What's up
with that? I combed through the invoices one at a time ooking in vain
for anything detailed about the phone in question to prove it's still
under warranty. There is no search function—all the bills are in
PDF. Never mind that the one helpful person I talked to on the
national number told me the activation date put it under six months).
Later, after going back twice, we managed to browbeat them into doing
the right thing and replacing the defective cell phone. The new cell
phone had this crappy imitation of the Mac OS X Dock, which Ask Tog
(Bruce Tognazzini, a former Apple employer) has already trashed for
its poor usability, that my wife had to turn off before she could
stand to use it....
Microsoft beefing up customer service
Microsoft beefing up customer service
07/04/2004 06:56 PMBoston Globe Jul 4 2004 11:01PM GMT
Customer Service: The Hunt for a Human
Customer Service: The Hunt for a Human
12/29/2004 06:19 PMIn the Internet age, making telephone contact with a human for
customer service is a daunting task. Some companies no longer disclose
phone numbers. But some consumers have found ways around the blockade.
Microsoft looks to boost customer
service
Microsoft looks to boost customer
service
07/06/2004 01:41 PMAP via Seattle Post Intelligencer Jul 6 2004 4:51PM GMT
Microsoft's New Customer-Service Face
Microsoft's New Customer-Service Face
06/03/2004 02:15 AMEnterprise Security Today Jun 3 2004 6:05AM GMT
AppearFirst's Unique New Automated
Service Promises To Build Goodwill With
Website Visitors.
AppearFirst's Unique New Automated
Service Promises To Build Goodwill With
Website Visitors.
08/09/2004 02:15 AMAppearFirst Corp., a new player in the Search Engine Promotion space,
today unveiled an automated service designed to boost a website's
position on Google and at the same time build goodwill with it's
visitors. [PRWEB Aug 9, 2004]
Disney Believes In Better Customer
Service Through Spam
Disney Believes In Better Customer
Service Through Spam
12/23/2003 06:55 PMThe folks over at Disney have pulled the old switcheroo trick where
they suddenly decide, after the fact, to
chang
e their privacy policy for their online sites, which they say is
necessary for better customer service. Specifically, they say that
Disney customers increasingly want to be able to tie their offline and
online activities together, but as current online privacy policies
forbid them from sharing info between their own entities, certain info
that would be useful to share between, say, Disney online and a Disney
theme park cannot be shared. However, at the same time, they're also
sneaking in changes to make it easier for their "selected partners" to
spam you. Even better, according to some, the "opt out" options they
give you have
been turning up "Page Not Found" 404 errors.
Cell Phone Customer Service Ranked Next
to Last
Cell Phone Customer Service Ranked Next
to Last
06/10/2004 08:37 PMCustomer Service Finds a Home on the
Internet
Customer Service Finds a Home on the
Internet
06/29/2004 02:19 AMProvideSupport.com has announced the release of its online customer
service package, giving online businesses and website owners the
ability to provide live customer support to online visitors. [PRWEB
Jun 29, 2004]
Novell Strives to Improve Customer
Service
Novell Strives to Improve Customer
Service
12/02/2003 02:35 PMBoston.Internet.com Dec 2 2003 2:08PM ET
Siebel brings customer service to CRM
OnDemand
Siebel brings customer service to CRM
OnDemand
03/29/2005 08:35 PMSiebel Systems on Tuesday unveiled Release 7 of CRM OnDemand, a
version that integrates the third leg of CRM, customer service, with
sales and marketing.
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Survey rates online customer service
Survey rates online customer service
06/28/2004 05:25 AMDenverpost.com - Mon Jun 28, 08:57 am GMT
Customer-Service Channel Generation Gap
(NewsFactor)
Customer-Service Channel Generation Gap
(NewsFactor)
07/21/2004 04:49 PMNewsFactor - What many people in the CRM field long have suspected has
gained more statistical backing: Younger people use electronic
customer-service channels more than older ones.
Internet Phone Customer Service
Uncertain (AP)
Internet Phone Customer Service
Uncertain (AP)
04/13/2005 01:25 PMAP - Lured by the promise of a low monthly rate for unlimited domestic
calls, Sherry Willis jumped at the opportunity to ditch the old phone
company in favor of 8x8 Inc.'s Packet8 Internet telephone service.
Internet Phone Customer Service
Uncertain
Internet Phone Customer Service
Uncertain
04/13/2005 04:51 PMABCNEWS.com Apr 13 2005 8:22PM GMT
Wired Magazine: When Accounting Collides
with Customer Service
Wired Magazine: When Accounting Collides
with Customer Service
04/07/2005 12:45 PMA few months ago I received an offer from Wired Magazine to renew my
subscription and simultaneously sign up a friend for a free
“gift” subscription. Since I enjoy Wired anyway, I took
the bait, signed up a colleague, and didn’t think anything of
it. Then about six weeks later I received a bill for my Wired renewal,
which I paid. A week passed and I received a bill for my gift
subscription. “That’s odd,”…
Direct and
Related Links for 'Wired Magazine: When Accounting Collides with
Customer Service'
The Ultimate Nightmare: Is Good Customer
Service An Illusion?
The Ultimate Nightmare: Is Good Customer
Service An Illusion?
12/17/2003 08:26 PMBy Gene Steinberg (Mac Night Owl via MyAppleMenu)
Dell Moves Some Customer Service
Operations Back to the U.S
Dell Moves Some Customer Service
Operations Back to the U.S
12/08/2003 12:02 AMNew York Times Dec 7 2003 11:15PM ET
Microsoft looks to customer service as
competitive threats grow
Microsoft looks to customer service as
competitive threats grow
07/04/2004 02:00 PMSan Francisco Chronicle Jul 4 2004 5:23PM GMT
Siebel brings customer service to CRM
OnDemand (InfoWorld)
Siebel brings customer service to CRM
OnDemand (InfoWorld)
03/29/2005 07:58 PMInfoWorld - Siebel Systems on Tuesday unveiled Release 7 of CRM
OnDemand, a version that integrates the third leg of CRM, customer
service, with sales and marketing.
AT&T Wireless Tops Cellular-Service
Customer Complaints (Dow Jones)
AT&T Wireless Tops Cellular-Service
Customer Complaints (Dow Jones)
01/27/2004 02:22 AMDow Jones - AT&T Wireless Services Inc. (NYSE:AWE - News) has won
a dubious distinction in an industry
that consumers love to gripe about, Tuesday's Wall Street Journal
reported.
Biotrex Vitamins Introduces a Virtual
Customer Service Representative.
Biotrex Vitamins Introduces a Virtual
Customer Service Representative.
02/01/2005 10:12 PMBiotrexVitamins in collaboration with Subjex Corporation, has added a
Virtual Customer Service Representative (VCSR) to its website. [PRWEB
Jan 21, 2005]
Dell Inc. announces plans for Edmonton
customer service centre
Dell Inc. announces plans for Edmonton
customer service centre
07/19/2004 10:10 PMCNEWS Jul 20 2004 2:29AM GMT
Integration of legacy systems is vital
to effective customer service
Integration of legacy systems is vital
to effective customer service
05/17/2004 09:09 PMComputer Weekly May 18 2004 1:45AM GMT
MDSIs Advantex Solution to Boost
Customer Service at CT Communications
MDSIs Advantex Solution to Boost
Customer Service at CT Communications
04/16/2004 01:05 PMBC Technology Apr 16 2004 5:40PM GMT
In-Store Customer Service Reps: Gizmodo
Wants Your True Confessions
In-Store Customer Service Reps: Gizmodo
Wants Your True Confessions
07/05/2004 10:47 AMA couple of weeks ago we ran a feature called "Confessions of a
Cellphone Seller: The Sprint Edition," written by an in-store customer
service representative for Sprint, and we've gotten nothing but good
feedback about it on the whole, and we'll definitely be keeping it
updated as new information and new products come in. What would be
nice, though, is if we could get coverage of all the carriers, and
that's where you, presuming you work as an in-store representative,
come in.
Details after the jump.
Qwest, union reach pact on customer
service jobs
Qwest, union reach pact on customer
service jobs
01/04/2005 08:16 PMSiliconValley.com Jan 5 2005 12:31AM GMT
Con promises slick inheritance (Reuters)
Con promises slick inheritance (Reuters)
12/29/2003 11:41 PMReuters - A pharmacy in Scotland is suffering from a bad case of
mistaken identity after it was used as the front for a Nigerian
sting con.
Grok Description matches for U.S. to Probe Airlines' Customer Service Promises (Reuters)
GrokA matches for U.S. to Probe Airlines' Customer Service Promises (Reuters)
U.S. to Probe Airlines' Customer Service Promises (Reuters)
