Home network complexity challenges customer satisfactionStudy finds that installation complexity quantified by help desk calls reduces both satisfaction with and brand loyalty to home networking products and services
Grok Headline matches for Home network complexity challenges customer satisfactionStudy finds that installation complexity quantified by help desk calls reduces both satisfaction with and brand loyalty to home networking products and services
FiveSight Announces PXE: Affordable BPEL
Implementation Reduces Complexity & Cost
Of Building Connected Applications
FiveSight Announces PXE: Affordable BPEL
Implementation Reduces Complexity & Cost
Of Building Connected Applications
07/08/2004 02:06 AMFiveSight Technologies, Inc, a software technology company delivering
standards-based business process execution infrastructure products to
enterprise customers and software vendors, today announced PXE
(Process eXecution Engine) at the JavaOne conference in San Francisco.
PXE is a BPEL (Business Process Execution Language) implementation
designed for software developers and architects who need a
non-proprietary, widely-available foundation for building connected
applications. [PRWEB Jul 8, 2004]
XML complexity as war of attrition
(O'Reilly Network)
XML complexity as war of attrition
(O'Reilly Network)
09/24/2002 08:11 AMCustomer Service Finds a Home on the
Internet
Customer Service Finds a Home on the
Internet
06/29/2004 02:19 AMProvideSupport.com has announced the release of its online customer
service package, giving online businesses and website owners the
ability to provide live customer support to online visitors. [PRWEB
Jun 29, 2004]
Comcast Offers Home Network
Installation, Equipment Rental
Comcast Offers Home Network
Installation, Equipment Rental
05/05/2004 03:44 PMComcast will install Wi-Fi gear, configure a router, and rent it to
their customers with new program: Comcast Home Networking includes the
delivery and installation of Wi-Fi networking for a setup fee and $5
per month (covering the router and one PC Card). Setup costs $200 for
two computers up to $300 for five computers, the maximum covered by
this deal. A current discount program chops $100 off that price until
June 1. The terms and pricing don't explain the rental fee for the
second through fifth computers' hardware, referring to a "rate card"
that isn't on the Web site. The installation includes configuring and
setting a WEP encryption key for the network, a task which with
certain equipment can cause grown men and women to weep. There's
definitely a place for a service in which the equipment is covered
against defects. The site for the program doesn't note this, but
Comcast's overarching subscriber terms says, During the term of this
Agreement, Comcast will repair and maintain all Comcast Equipment and
you agree that the Comcast Equipment will not be serviced by anyone
other than Comcast employees or agents. Part of the press release
noted that this package, offered as $52.95 per month excluding the
rental fees and install fees, has up to 4 Mbps download speeds and 384
Kbps upload speeds. The basic package is $42.95 per month for 3 Mbps
down and 256Kbps up. These prices require a Comcast cable
subscription; it's $10 extra per month without such a subscription.
(Macintosh users need not apply.) Qwest DSL's comparable service is
$39.99/month for 1.5 Mbps down, 896 Kbps up (with Qwest phone
service). Qwest also offers a wireless option with less support and no
installation but without the rental cost: you just buy an Actiontec
device with 802.11g and DSL modem support built in....
Is There Any Brand Loyalty In Wireless
Services?
Is There Any Brand Loyalty In Wireless
Services?
05/11/2004 08:52 PMA report on an interesting round table discussion about branding and
wireless technologies suggests that (especially among young people)
there is no loyalty to a brand in the wireless space. While this
may upset the marketers at various wireless service providers, it
really shouldn't be a surprise. Most of these services have done
little to nothing to deserve loyalty. In fact, they've done a lot to
push their customers away. While they used to be able to get away
with it, there are a lot more choices and consumers (especially young
ones) are a lot more informed these days. It's no longer just about
building a cool brand, but one that actually deserves loyalty.
DM conducts customer satisfaction survey
on e-Government services
DM conducts customer satisfaction survey
on e-Government services
07/13/2004 08:55 AMAME Info Jul 13 2004 12:56PM GMT
Microsoft Expands Commitment to Customer
Satisfaction With Enhanced Support
Life-Cycle Policy for Business and
Developer Products
Microsoft Expands Commitment to Customer
Satisfaction With Enhanced Support
Life-Cycle Policy for Business and
Developer Products
05/25/2004 11:30 PMToday at Microsoft® Tech•Ed 2004, Microsoft Corporate Vice
President of Server and Tools Marketing Andrew Lees announced to
attendees the June 1 launch of an expanded and enhanced product
support life-cycle policy. The updated policy will provide customers
with a minimum total of 10 years of mainstream and extended support
for business and developer products. In addition to the expanded time
frame, the updated policy provides customers with increased support
for IT infrastructure security assistance. Customers requested support
from Microsoft that is predictable, expanded and mirrors their
changing needs for IT infrastructure management. With this
announcement, Microsoft delivers the predictable support customers
need to successfully do more with less.
EarthLink High Speed and Dial-Up
Internet Services Ranked Highest in
Customer Satisfaction by J.D. P
EarthLink High Speed and Dial-Up
Internet Services Ranked Highest in
Customer Satisfaction by J.D. P
09/09/2004 06:56 AMTechlinks.net - Thu Sep 9, 04:13 am GMT
Leapfrog Services Demonstrates Focus on
Customer Satisfaction by Creating Chief
Service Officer Position
Leapfrog Services Demonstrates Focus on
Customer Satisfaction by Creating Chief
Service Officer Position
01/06/2005 04:31 AMLeapfrog Services Inc., an Atlanta based provider of secure computer
networks and managed services, has established an increased emphasis
on customer satisfaction by creating the position of Chief Service
Officer and promoting Brian Kirsch to serve as the companys first
CSO. [PRWEB Jan 6, 2005]
Complexity of Implementation
Complexity of Implementation
03/13/2003 10:21 AMIn the comments, michel v wrote: Compare that to Pingback, that can
settle with an X-Pingback server header (imagine, you...
Outsourcing and the war on complexity
Outsourcing and the war on complexity
11/06/2003 02:38 PMZDNet Nov 6 2003 2:18PM ET
Content and Complexity
Content and Complexity
07/22/2002 07:40 AMComplexity Digest
Complexity Digest
01/23/2004 02:21 PMComplexity Digest http://www.comdig.org/Keeps you abreast of current research in the science of complexity.
Includes brief excerpts and links to journal articles, as well as
links to other complexity-related resources. [January 23
Neat New Stuff]
ID mgmt. without all the complexity
ID mgmt. without all the complexity
06/05/2005 11:57 PMIn the 1980s, PCs entered the enterprise through the backdoor.
Employees snuck them in while MIS wasn't looking, then used that
new-fangled 'local area networking' to hook them together within
departments.
Satisfaction with Federal E-Government
Stalls in Latest Findings from American
Customer Satisfaction Index
Satisfaction with Federal E-Government
Stalls in Latest Findings from American
Customer Satisfaction Index
03/22/2005 03:23 PMPublic CIO Mar 19 2005 10:18PM GMT
The Allure and Curse of Complexity
The Allure and Curse of Complexity
07/08/2004 05:33 PMThe Befuddling Complexity Defense
The Befuddling Complexity Defense
02/05/2005 09:20 PM"Sarah Boxer's article about Iraq the Model was really about the Net
and how you can't trust anyone or anything that originated on it.
Leaving the situation opaque, at the level of a brouhaha, was part of
the point. It remains, however, a strange assignment."
Fossils hint at early complexity
Fossils hint at early complexity
06/04/2004 08:52 AMBlob-like fossils dating back about 600 million years may indicate
that complex life evolved much earlier on our planet than had been
thought, scientists say.
Managing the Complexity of Content
Management
Managing the Complexity of Content
Management
03/08/2004 11:17 PMa compelling argument in favor of better processes and lightweight
CMSes like MT
My Computational Complexity Web Log: For
the Love of Math
My Computational Complexity Web Log: For
the Love of Math
07/26/2004 03:51 AMmathematician joke I'd never heard .. Vitsi
matemaatikoista
fortnow.com/lance/complog/2003/07/for-love-of-math.h
tml
track this
site | 3 links
Cost, Complexity Coming Down In 3G
Phones
Cost, Complexity Coming Down In 3G
Phones
09/09/2004 04:33 PMCommunication Systems Design Sep 9 2004 7:37PM GMT
Building Customer Satisfaction and
Employee Satisfaction Strategies
Building Customer Satisfaction and
Employee Satisfaction Strategies
01/08/2004 07:55 PMmarcus evans Jan 8 2004 0:04AM ET
Siebel ERM: Employee Satisfaction Yields
Customer Satisfaction
Siebel ERM: Employee Satisfaction Yields
Customer Satisfaction
03/14/2003 01:28 AMAs the CRM software segment has slowed down, the employee relationship
management (ERM) segment has revved up -- or it has for CRM industry
pioneer vendor Siebel, anyway. In fact, some of Siebel's biggest deals
recently have been for software that serves people inside enterprises,
not outside.
Oracle ruling highlights complexity of
market
Oracle ruling highlights complexity of
market
09/13/2004 01:06 AMBusiness-software maker's antitrust victory may pave way for
accelerated merger activity in overcrowded IT markets, experts say.
Animal Social Complexity - Intelligence
and Culture
Animal Social Complexity - Intelligence
and Culture
02/11/2004 03:04 PMWeb of complexity Weaning yourself off
Google search is hard to do
Web of complexity Weaning yourself off
Google search is hard to do
01/02/2004 08:24 AMBBC Jan 2 2004 7:50AM ET
'Software brokers' to address complexity
crisis, says IDC
'Software brokers' to address complexity
crisis, says IDC
03/23/2005 08:19 PMZDNet Mar 24 2005 12:47AM GMT
W3C XML Schema Design Patterns: Avoiding
Complexity
W3C XML Schema Design Patterns: Avoiding
Complexity
11/20/2002 07:48 PMPrevious attempts to define an effective subset of W3C XML Schema have
thrown the baby out with the bathwater, says Dare Obasanjo, who
proposes a less conservative set of guidelines for working with W3C
XML Schema.
Commodore Brand Comes Home
Commodore Brand Comes Home
12/31/2004 09:02 AMInformation Week Dec 31 2004 1:26PM GMT
IBM Virtualization Engine Cuts
Infrastructure Costs, Complexity
IBM Virtualization Engine Cuts
Infrastructure Costs, Complexity
04/28/2004 08:51 AMIBM officials will demonstrate a virtualization initiative that they
plan to extend throughout their server and storage product lines,
starting with the Power-based iSeries later this quarter.
Competing Measures Add to Complexity of
State Ballot (Los Angeles Times)
Competing Measures Add to Complexity of
State Ballot (Los Angeles Times)
09/13/2004 04:59 AMLos Angeles Times - SACRAMENTO — Californians face one of the
longest and most complicated ballots in the nine decades since the
state invoked direct democracy — putting Gov. Arnold
Schwarzenegger on the defensive to protect his political fortune and
leaving voters to sort out a patchwork of ideas.
IBM Virtualization Engine Cuts
Infrastructure Costs, Complexity (Ziff
Davis)
IBM Virtualization Engine Cuts
Infrastructure Costs, Complexity (Ziff
Davis)
04/28/2004 10:15 AMZiff Davis - IBM is demonstrating a virtualization initiative that it
will extend throughout its server and storage product lines that is
designed to enable customers to consolidate systems, reduce expenses
and increase utilization of their hardware.
Home Networking Simplified
Home Networking Simplified
06/24/2005 07:54 PMHome Networking Gets Easy
Home Networking Gets Easy
07/26/2004 10:50 PMG4 Tech TV Jul 27 2004 2:56AM GMT
Home Networking Wars: PC vs. Mac
Home Networking Wars: PC vs. Mac
03/20/2003 01:05 PMAlthough the personal computer market has stalled in the uncertain
economy, home networking is enjoying a surge of interest among
consumers. Regardless of whether they own PCs or Macs, people are
installing such networks like never before -- and wireless capability
is driving the majority of the growth.
Pointer Brand Overalls and Jeans: Home
Page
Pointer Brand Overalls and Jeans: Home
Page
04/22/2004 05:17 AMPointer Jeans
pointerbrand.com/Default.asp
track this
site | 2 links
Q&A: Microsoft Extends Investments in
Dynamic Systems Initiative to Help Drive
Down IT Cost and Complexity
Q&A: Microsoft Extends Investments in
Dynamic Systems Initiative to Help Drive
Down IT Cost and Complexity
04/19/2005 12:25 PMThrough its Dynamic Systems Initiative (DSI), Microsoft continues to
address IT customers’ desire to be more cost-efficient, proactive
and responsive to business requirements. At the core of DSI is
software that embeds IT knowledge within models that can be applied
throughout the system lifecycle, resulting in less reactive
maintenance by IT professionals and more time to focus on new
projects.
Windows XP Home Networking Chat
Windows XP Home Networking Chat
04/20/2004 04:48 AMHome networking to skyrocket, study says
Home networking to skyrocket, study says
08/04/2004 03:35 PMCNET News.com Aug 4 2004 8:28PM GMT
Grok Description matches for Home network complexity challenges customer satisfactionStudy finds that installation complexity quantified by help desk calls reduces both satisfaction with and brand loyalty to home networking products and services
GrokA matches for Home network complexity challenges customer satisfactionStudy finds that installation complexity quantified by help desk calls reduces both satisfaction with and brand loyalty to home networking products and services
Dynalink RTA230 Default Username and
Password
Dynalink RTA230 Default Username and
Password
09/06/2004 02:04 PMDirect and Related Links
for 'Dynalink RTA230 Default Username and Password'
“fabio has reported a security issue in Dynalink RTA230,
which can be exploited by malicious people to gain control of a
vulnerable device. The problem is that even when the administrative
password has been changed, a default account remains active. This can
be exploited to gain access using the following username/password
combination: Username: userNotUsed Password: userNotU Reportedly, the
product listens on all interfaces by default. SOLUTION: Disable remote
access. Use another product.”…
Default username/password pairs in ON
Command CCM 5.x database backend
Default username/password pairs in ON
Command CCM 5.x database backend
09/20/2004 07:06 PMJonas Olsson (Sep 20 2004)
10.3: Use a password analyzer to improve
password security
10.3: Use a password analyzer to improve
password security
10/30/2003 12:37 AMIf you try to change the password for a Keychain using the Keychain
Access app, you'll notice on the resulting dialog box a circular
button with an 'i' in it, as seen in the inset in the screenshot. If
you click on it, Panthe...
Specify username and password at login
window
Specify username and password at login
window
12/05/2003 11:20 AMBy default, the login window presents the user with icons to click on
(Select A User), and then prompts the user for their password. It can
also be set to simply provide the tried-and-true Username and Password
dialog boxes....
New Password Recovery Tool for Microsoft
Office Suite Documents is Able to
Recover Passwords to Documents Created
in 14 Applications, and Supports More
Than 30 Types of Password Encryption.
New Password Recovery Tool for Microsoft
Office Suite Documents is Able to
Recover Passwords to Documents Created
in 14 Applications, and Supports More
Than 30 Types of Password Encryption.
12/24/2004 12:19 PMElcomSoft Co. Ltd. has released Advanced Office Password Recovery
(AOPR), an application that allows business managers, information
technology support administrators, and law enforcement officials to
gain access to Microsoft(R) Office(R) password-protected documents,
that have been accidentally or purposefully password protected. New
product combines the latest and the most advanced cryptanalysis
algorithms developed by Elcomsoft's research department. AOPR is
capable of instantly recovering passwords for a wide range of
Microsoft's business and office applications, including all components
of MS Office, from the very first DOS versions to Office 2003
programs, including the ones for Windows, Mac, Pocket PC and localized
versions. Over 30 different types of password encryption methods are
supported. [PRWEB Dec 22, 2004]
Notes and Tips: Mac OS X Password Reset
Notes and Tips: Mac OS X Password Reset
05/17/2004 10:17 AMHere's the procedure for resetting a Mac OS X password if you can't
log in.
NT/2000/XP: How to Gain Access or Reset
Administrator Password
NT/2000/XP: How to Gain Access or Reset
Administrator Password
06/26/2004 05:42 PMTech-Recipes Jun 26 2004 9:11PM GMT
Passlogix spins off self-service
password reset utility
Passlogix spins off self-service
password reset utility
12/19/2004 02:57 PMConsidering how little the Initiative for Open Authentication (OATH)
group of vendors has accomplished (see last week's discussion at
http://www.nwfusion.com/newsletters/dir/2004/1206id1.html), it does
generate some passion in both its supporters and detractors.
Change Your Linksys WRT54G Admin
Password Right Now!
Change Your Linksys WRT54G Admin
Password Right Now!
06/02/2004 01:16 PMTech consultant discovers that Linksys WRT54G allows remote,
over-the-Internet administration login even when remote management is
turned off: Because all broadband gateway vendors ship their equipment
with default passwords like public or admin, this vulnerability is
moderately critical according to the Secunia security consultants. An
automated attack could scan millions of home broadband network
addresses and feed them the WRT54G Web login sequence. With remote
administrative access, the most that could happen is vandalism: the
Linksys doesn't provide tools via its Web interface for packet
sniffing, but someone could corrupt the setup and lock a user out by
changing the password, requiring a hard reset. Also, Linksys' Web form
appears to send the WEP or WPA password as hidden password text in a
Web form, but that text is unencrypted in the HTML source, which can
easily be viewed....
Singapore password file exploit
Singapore password file exploit
06/18/2004 01:01 PMMr. Anderson (Jun 15 2004)
Mac OS X recover lost root password
Mac OS X recover lost root password
09/26/2004 11:06 PMTech-Recipes Sep 27 2004 3:13AM GMT
chroot, lilo and a lost password...
chroot, lilo and a lost password...
02/10/2004 02:56 AMThe other day I had to work on a RedHat 7.3 box that nobody knew the
root password - and...
Network and Dial-up Password Revealer
v1.2
Network and Dial-up Password Revealer
v1.2
12/14/2003 02:47 PMThis password recovery tool helps the user to display logins and
passwords for access to Internet, LAN, or to other computers as well
as properties of network and dial-up connections stored by the system.
When the program is launched, it retrieves all network and dial-up
logins and passwords for all users of Windows. So, by running the
program you can get all information immediately. [Shareware $19.95
567 KB]
Network Password Manager has been
released!
Network Password Manager has been
released!
09/04/2004 02:49 AMManage passwords in enterprise securely. [PRWEB Sep 4, 2004]
Default Password List
Default Password List
01/10/2004 10:12 PMhttp://www.phenoelit.de/dpl/dpl.html
Think I even found the Default Password to my toaster....
(via rootsecure )
phphpbb2 + php version < 4.3.10
unserialize() memory dump sql password
from config.php exploit
phphpbb2 + php version < 4.3.10
unserialize() memory dump sql password
from config.php exploit
12/19/2004 03:48 PMbad boy (Dec 17 2004)
ProxyView default undocumented password
ProxyView default undocumented password
01/01/2004 04:31 AMMichael Brown (Jan 27 2003)
Secure Password Generator 1.1 (Default
branch)
Secure Password Generator 1.1 (Default
branch)
04/17/2005 04:54 AM
Secure Password Generator delivers several methods for
generation of secure random passwords and passphrases.
Among the offered methods are Diceware methods with the
original Diceware wordlist and S/Key wordlist. The program
outputs the calculated entropy along with the password.
Changes:
This release includes major security improvements
(such as memory locking and zeroing), major code
cleanups, a manual page, and a simple installation
procedure. Pre-built binaries for any OS are no
longer distributed.
Console Password Manager 0.1beta
(Default branch)
Console Password Manager 0.1beta
(Default branch)
04/13/2005 02:11 PM
cpm (Console Password Manager) is a small console
tool to manage passwords and store them in a file
that is encrypted with a public key mechanism. The
encryption is handled through GnuPG, and the data
is stored as XML.
Console Password Manager 0.2beta
(Default branch)
Console Password Manager 0.2beta
(Default branch)
04/15/2005 04:26 AM
cpm (Console Password Manager) is a small console
tool to manage passwords and store them in a file
that is encrypted with a public key mechanism. The
encryption is handled through GnuPG, and the data
is stored as XML.
Changes:
This release features minor GUI changes so navigating the
data should be more comfortable now.
Console Password Manager 0.3beta
(Default branch)
Console Password Manager 0.3beta
(Default branch)
04/19/2005 06:45 AM
cpm (Console Password Manager) is a small console
tool to manage passwords and store them in a file
that is encrypted with a public key mechanism. The
encryption is handled through GnuPG, and the data
is stored as XML.
Changes:
This release fixes some bugs which, for example, occurred
when a certain illegal command line syntax was used. GUI
handling was fixed for the edit and delete commands and
they now also follow the list focus. Moreover, a migration
tool for PMS (Password Management System) is included in
the package.
Will Your Password Need A Password?
Will Your Password Need A Password?
06/01/2004 02:43 AMIf you hadn't realized it already, simple username/password combos are
a pretty weak form of security - yet they're pretty much all we have
for many important online systems that store our most vital
information. While there are other solutions out there, many
companies (especially in the US) have been
incredibly
slow in adopting "two-factor authentication" systems that require
a password plus something else - such as a onetime code generated by a
device you have to have with you (or built into your computer). The
idea, then, is that if your password is revealed, no one else has the
device, so it's useless. If they find the device, they don't have
your password, so it's useless. However, so far, many users don't
value this additional security very much - and the devices still
aren't all that cheap. Plus, many companies are worried that users
will react negatively to such systems as it may slow down the user
experience - causing them to look for other (albeit less secure)
alternatives. Then, of course, there's the worry that people will
start using such systems that aren't compatible with each other, so
you'll need separate devices for every account - which would be much
worse than before. Others, such as those in the fingerprint scanning
business think a biometric approach makes much more sense - but that
leads to all sorts of other questions and issues. Still, as there are
more and more cases of fraud and identity theft due to so much weak
security, it seems increasingly likely that companies will be forced
to adopt more secure methods.
Password Plus 1.004
Password Plus 1.004
05/05/2004 05:06 PMGives you the most secure place to store your PINs, passwords,
accounts and other personal information.
Another Password Generator
Another Password Generator
05/29/2004 04:39 PMRandomString 1.0 Released
Outlook Password v1.0
Outlook Password v1.0
12/11/2003 10:49 AMOutlok Password allows you to recover passwords which MS Outlook
Personal Storage (PST) files are protected with. It is not the real
recoverer - it will show you a combination of characters which will
allow you to open PST file. Outlook Password can also recover account
information. Your emails addresses, mail server addresses (pop3,
imap, http), usernames for email accounts, passwords to email servers.
[Shareware $19.00 385 KB]
Re: AIX password enumeration possible
Re: AIX password enumeration possible
02/11/2004 11:11 PMalex medvedev (Feb 11 2004)
Your Password For A Chocolate Bar, A
Pen, Or Nothing At All
Your Password For A Chocolate Bar, A
Pen, Or Nothing At All
04/19/2004 07:01 PMLast year we pointed to a study saying that people would
give you
their password in exchange for a cheap ballpoint pen, and this
year the prize has changed, but the result is the same. A new study
shows that all it takes
is a chocolate
bar and plenty of people will cough up their passwords. Of
course, what they don't realize is that whoever was giving out the
chocolate bars was the real sucker. A study last month showed that
people
will cough up all sorts of info if you just ask for it,
without giving anything in return.
Using a Power-on Password
Using a Power-on Password
07/11/2004 01:42 PMPassword Change
Password Change
04/14/2005 08:51 AMPassword Safe
Password Safe
12/13/2003 08:11 AMPasswordSafe 2.0pre1-BETA released
Home network complexity challenges customer satisfactionStudy finds that installation complexity quantified by help desk calls reduces both satisfaction with and brand loyalty to home networking products and services
