Customer boost for 3 despite loss

Grok Headline matches for Customer boost for 3 despite loss

Customer boost at Vodafone

Customer boost at Vodafone 07/26/2004 09:06 AM
BBC Jul 26 2004 12:50PM GMT

Microsoft looks to boost customer
service

Microsoft looks to boost customer
service 07/06/2004 01:41 PM
AP via Seattle Post Intelligencer Jul 6 2004 4:51PM GMT

Customer number boost at Vodafone

Customer number boost at Vodafone 07/26/2004 03:33 AM
The mobile phone giant reports a bigger-than-expected rise in user numbers but problems remain at its Japanese unit.

PalmOne posts loss despite revenue boost

PalmOne posts loss despite revenue boost 12/18/2003 06:08 PM
Boston Globe Dec 18 2003 4:48PM ET

MDSIs Advantex Solution to Boost
Customer Service at CT Communications

MDSIs Advantex Solution to Boost
Customer Service at CT Communications 04/16/2004 01:05 PM
BC Technology Apr 16 2004 5:40PM GMT

Weight Loss Company Uses Cutting-edge
Video and Webcast to Revolutionize
Internet Customer Service

Weight Loss Company Uses Cutting-edge
Video and Webcast to Revolutionize
Internet Customer Service 06/29/2004 02:10 AM
BodyShaping101™ offers a comprehensive weight loss program and individual support to each individual utilizing their state of the art Webcast technology. States Dr. Jeffry Lant, "Thanks to Worldprofit's cutting-edge video and webcast services, smart businessman John McCabe is literally the world leader in providing direct one-on-one nutritional and weight loss services." What makes the BodyShaping101™ program different from all the rest of the programs people have tried -- and failed? BodyShaping101™ is NOT a cookie-cutter program! It is a NUTRITION-based program that provides each individual with a custom designed step by step program necessary to reshape the body. BodyShaping101™ guarantees success through continuous, personalized, one on one online consultation. [PRWEB Jun 29, 2004]

Abbey rolls out virtual call centre on
IP infrastructure to boost customer
service

Abbey rolls out virtual call centre on
IP infrastructure to boost customer
service 05/17/2004 09:09 PM
Computer Weekly May 18 2004 1:45AM GMT

Keeping Your Customer in Mind: 6 Steps
to Crafting Your Customer’s
Experience

Keeping Your Customer in Mind: 6 Steps
to Crafting Your Customer’s
Experience 08/22/2004 04:23 AM
{Distance Learning} Have your customer service complaints increased? Do you have a plan in place for dealing with customer service? Well help is here! Based on the eBook, "Keep Your Customer in Mind", Kim Beasley will instruct a distant learning class that helps you customize the customer service plan for your business. Registration ongoing until September 5 and class starts September 7. [PRWEB Aug 22, 2004]

Customer Evolutions, Inc. Purchases the
Rights to the Enterprise Customer
Profile (ECP) Solution from Martingale
Corporation

Customer Evolutions, Inc. Purchases the
Rights to the Enterprise Customer
Profile (ECP) Solution from Martingale
Corporation 06/14/2004 05:06 AM
CDI Framework to be Marketed to Airlines and Enhanced by Its Creators [PRWEB Jun 14, 2004]

Aon Reed Stenhouse Implements
ResponseTek’s Customer Experience
Management Solution to Further Enhance
Customer Retention

Aon Reed Stenhouse Implements
ResponseTek’s Customer Experience
Management Solution to Further Enhance
Customer Retention 04/08/2005 05:09 AM
ResponseTek Networks Corp., a leading supplier of Customer Experience Management (CEM) software and services solutions, today announced that Aon Reed Stenhouse Inc. has implemented its Customer Experience Management Suite in order to demonstrate its commitment to being a transparent, client-centric organization. [PRWEB Apr 8, 2005]

Descartes Systems says annual loss worse
than reported, Q1 loss balloons

Descartes Systems says annual loss worse
than reported, Q1 loss balloons 05/10/2004 11:39 AM
National Post May 10 2004 3:31PM GMT

Proxim's Loss May be Industry Loss

Proxim's Loss May be Industry Loss 09/23/2004 01:03 PM
Proxim lost a legal battle with Symbol and the result may be that Wi-Fi vendors will be required to pay license royalties to Symbol: Proxim had to pony up $23 million in damages and must pay two percent royalties, though every other vendor is on the hook for six percent. The question will be whether Symbol decides to chase down everyone else. Symbol claims that some vendors are already paying the royalties but it wouldn't name which. As Peter Judge points out in an email to Wi-Fi Networking News, it will be interesting to watch if Symbol approaches Cisco and how that interaction plays out. Cisco, with its deep pockets, could afford to fight a legal battle that argues against the recent ruling in Symbol's favor. Proxim basically said it gave in because it would have had to post a bond for a large part of the $26 million if it continued the fight and the company didn't want that hanging over its head. In just about any situation, licensing can be sticky. On one hand, companies should benefit if everyone else uses technology that they develop. But one of the reasons that Wi-Fi has taken off so quickly and so widely is because the cost of products dropped so dramatically. If vendors had to pay licenses on many different components of a product, the price would have to rise which at some point slows down growth. We'll just have to wait and see if Symbol does chase everyone down and if so, what affect the six percent will have on vendors....

The Customer Owns The Customer

The Customer Owns The Customer 03/17/2005 03:08 AM

Traditionally, the battle for customer ownership in the mobile space was between the operators and the handset makers. The battle is about to get a lot more crowded. By Mike Masnick, The Feature

We the customer

We the customer 07/26/2004 07:47 PM

Loic blogs about his experience with his customers and the French blogging community. This reminds me of when I got my bumps from the Japanese diary community about two years ago for trying to push blogging in Japan. We now have a very good relationship with the Japanese Net community, but it took a lot of work on the part of my team and the delivery on a lot of promises.

Comment - TrackBack

Here's a customer...

Here's a customer... 03/17/2005 02:55 AM
Ross Rader over at TuCows wants to buy a Web based group instant outliner for his team. 

Q-Customer

Q-Customer 06/14/2004 11:07 PM
Project Approved

Best Buy Customer Disservice

Best Buy Customer Disservice 11/17/2003 07:45 PM

I've determined that Best Buy is the Clear Channel of electronics superstores. Much like how the megaopoly of Clear Channel stations means no real local radio DJs, today I found out you can no longer actually call a Best Buy store.

About a month ago, I called a local best buy using their listed number, talked to someone in appliances and bought a washer. Well, it turns out that after a couple weeks I noticed it doesn't exactly spray much water on clothes, not at all like the demo video that came with it. More like dribbling a few ounces of water instead of the robust sprayers shown in the company-provided instruction tape.

So today I call the same number to request a return. They first ask for my home phone number and name, which I find odd when I just want to talk to someone in the store, and when I relay the problem I find out that I need to go into the store to talk to someone in appliances. I tell the person that I just called my local store number to do just that -- to see if I should come in and discuss a replacement or exchange. Then we begin a tango of words.

"So, you're telling me that if I want to talk to someone in my local store, I need to go to the store, because calling the local number doesn't actually reach the store"

"That is correct"

"So why even have local numbers anymore? Why not just tell everyone to call 1-800-best-buy to speak to the call center?"

"Well, sir, our employees are very busy this time of year and can't answer phones"

"I called this number a month ago and spoke with someone on the floor"

"Well, that's not really fair to the people that walked into the store"

"I know, I was in the store waiting for an employee to get off the phone for ten minutes when I was shopping there."

"We're very sorry sir"

"So, here's my problem. I don't want to drive 45 minutes to my local store to find out I missed something, or I can't get a return, or that they could have scheduled it with me remotely."

"Your best bet is to go into your local store"

"Right, but a month ago I called ahead to make sure they had it in stock before I drove. I just want to talk to someone there before I drive there so I won't waste a couple hours on a pointless trip."

"I'm sorry sir, this is a call center, only best buy employees may speak directly to stores now. Please visit your local store. Thanks."

Best Buy has acheived a new low of cost-cutting superstore antics, to remove the entire ability to contact any local store while at the same time posing as if they are local. Their savings on customer service just cost them this customer, as I'm going to buy from my local Lowes or Sears from now on.

The customer waits

The customer waits 07/22/2004 10:02 PM
globetechnology.com Jul 23 2004 2:11AM GMT

Customer callbacks

Customer callbacks 06/29/2004 08:38 PM

I just called PG&E, my gas company, to get my billing address changed. For some reason the bills are still coming to an old post office box number that I used when I was moving from one home to another. Even though I changed my service address, my billing address wasn’t ever changed.

Much to my dismay, after wading through the voicemail options to get to the right department I was greeted with a message informing me that there was a one and a half hour wait to speak to someone in customer service. But the voicemail system provided another option. Instead of waiting on hold, I was able to enter a phone number and have a customer service person call me back in about two hours. Smart move on their part.

To Customer Service

To Customer Service 01/07/2004 03:21 PM
Dear Customer Service: Today I had a problem and called your help-line. I (like quite a few people) would prefer to solve the problem myself using your website, and I (like an increasing portion of the population) am perfectly competent to do so. Unfortunately, your web site does not have a solution to this particular problem, so I need to talk to a person. Imagine my dismay when, at three successive levels of telephone menu, I have to listen to lengthy exhortations on the wonderfulness of your Web site and on how it could solve my problem if I would go away and (please, please) not call you. If I could use the Web site, I wouldn’t be calling. This guarantees that by the time I eventually get through to a person, I will be irritated and prone to unfriendliness. As the proportion of people who are Web-connected and Web-competent increases, the cost-effectiveness of this kind of go-away message is going to fall. Please bear this in mind.

Customer Touch CRM

Customer Touch CRM 03/14/2003 07:27 PM
The team is growing!

Another Satisfied Customer

Another Satisfied Customer 12/09/2002 11:36 PM
Tread lightly on the things of earth: Transition to new location complete Looks like I've successfully migrated my Radio weblog...

Customer Focused

Customer Focused 08/02/2004 03:26 PM
Constructech Magazine Aug 2 2004 7:55PM GMT

The customer is always right? Not
anymore

The customer is always right? Not
anymore 07/07/2004 02:57 PM

Satisfying the customer

Satisfying the customer 06/17/2005 04:26 PM
ZDNet Jun 15 2005 11:42PM GMT

When the customer is always wrong

When the customer is always wrong 08/09/2004 04:06 AM
Who's to blame for IT project crash and burn?

It's the Customer, Stupid!

It's the Customer, Stupid! 06/05/2005 10:54 PM
Best Buy expands in-store offerings for small-business customers.

The customer is in charge

The customer is in charge 04/14/2004 06:31 AM
Chicago Tribune Apr 14 2004 11:10AM GMT

How Not To Treat a New Customer

How Not To Treat a New Customer 07/09/2004 08:29 PM
I just switched to Vodafone from T-Mobile. I didn't really want to switch that badly, as T-Mobile's service had been...

Customer-facing Helpdesk

Customer-facing Helpdesk 12/14/2003 01:37 PM
Candidate Databases

When All The Humans Are Gone From
Customer Support

When All The Humans Are Gone From
Customer Support 12/29/2004 10:35 PM
The NY Times is running an article similar to ones that others have run before, noting how incredibly difficult it is to actually get a human on the phone these days when you need customer support from a company. While many people know the "tricks" such as hitting 0 to get around the painful menus, it looks like some companies are spending more time making it harder for customers to reach humans (rather than, say, actually figuring out ways to help their customers). This means that the "0" trick won't always work -- though, sometimes hitting it three or four times in a row will get you through. Other tricks include hitting the * key in the hopes of getting a company directory. What's still not clear is why companies do this. Most of these automated systems simply keep people on these phone calls for a longer period of time and tend to piss them off. My favorite system so far was a Comcast system that required me to go through twelve menus before I could speak to a human, whose first question to me was "what phone number are you calling from" when in step two or three I had specifically punched in my phone number.

NSI Scores 100% Customer Satisfaction

NSI Scores 100% Customer Satisfaction 06/05/2004 02:50 AM
Customer satisfaction survey of IBM Business Partners [PRWEB Jun 5, 2004]

Looking into the customer premises with
Visibility

Looking into the customer premises with
Visibility 03/17/2005 03:41 AM
With Visibility in place, a carrier can see a graphically-rich "map" of the entire home network, including end points such as printers, PCs, IP video cameras, VoIP terminals and video set top boxes.

As customer needs change, so does Unisys

As customer needs change, so does Unisys 11/03/2003 06:00 PM
Since 1997, Unisys has undergone a transformation to outsourcing and services, leaving behind much of its hardware legacy, as it reshaped itself to better serve customers.

Best Buy Has Customer Arrested For Using
$2 Bills

Best Buy Has Customer Arrested For Using
$2 Bills 04/07/2005 12:44 PM

A Baltimore man tried to pay for a Best Buy car stereo installation with $2 bills—and was arrested. Apparently the man was already upset with the Best Buy's service, so thought he'd stage a minor protest by using the uncommon currency:

"I'm just here to pay the bill," Bolesta says he told a cashier. "She looked at the $2 bills and told me, 'I don't have to take these if I don't want to.' I said, 'If you don't, I'm leaving. I've tried to pay my bill twice. You don't want these bills, you can sue me.' So she took the money. Like she's doing me a favor."

He remembers the cashier marking each bill with a pen. Then other store personnel began to gather, a few of them asking, "Are these real?"

(Thanks, C0bra!)

More proof that Best Buy is actually "Worst Buy": Man arrested for paying in $2 bills [Anandtech]

Customer Generated Demo

Customer Generated Demo 02/01/2005 09:39 PM
How cool is this?  One of our customers, inspired by Jon Udell's Wikipedia screencast (the best illustration I have seen on how wiki pages evolve over time), created his own Socialtext demo screencast and shared it in the Socialtext Customer...

Customer reference questions.

Customer reference questions. 06/10/2004 02:38 PM

My client is in the process of buying some software that will be used extensively across business units. As part of the process we’re talking to customer references from the tool vendors we’re considering.

When interviewing references, people don’t often know what to ask other than non-specific questions about how they like the product and how good the vendor support is. This is certainly the information you want to get, but unless you ask specific questions, you aren’t going to get specific answers.

I’ve put together some sample questions from past projects that should help anyone trying to get good information from references. Not all of these questions apply to every project, but they can be used as a good starting point for your own questionnaire.

Read more » (633 words)

How to Calculate Lifetime Customer Value

How to Calculate Lifetime Customer Value 06/01/2004 09:47 PM
Internet.com Jun 2 2004 2:31AM GMT

Your Customer Is A Search Engine

Your Customer Is A Search Engine 12/19/2004 02:59 PM
While consumer confidence in advertising is at an all-time low their confidence in search engines is growing.
Grok Description matches for Customer boost for 3 despite loss
GrokA matches for Customer boost for 3 despite loss

Customer boost for 3 despite loss

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