When the customer is always wrong
Grok Headline matches for When the customer is always wrong
Shark Tank: Wrong, Wrong, Wrong!
Shark Tank: Wrong, Wrong, Wrong!
05/08/2004 01:18 PMCounty office moves from dumb terminals to networked PCs so swiftly
that there are lots of misadjusted monitors and keyboards with cables
that don't reach. So why shouldn't employees fix things themselves?
"The wrong war in the wrong place at the
wrong time"
"The wrong war in the wrong place at the
wrong time"
09/06/2004 12:55 PMIt's about freaking time Kerry said this! Resolved: Howard Dean didn't
have enough influence on the Democratic candidate's campaign. Oh,,
and, yes, Kerry's statement is consistent with his vote to authorize
the war....
"Kerry on Iraq: 'Wrong War, Wrong Place,
Wrong Time'"
"Kerry on Iraq: 'Wrong War, Wrong Place,
Wrong Time'"
09/07/2004 02:02 PMKeeping Your Customer in Mind: 6 Steps
to Crafting Your Customer’s
Experience
Keeping Your Customer in Mind: 6 Steps
to Crafting Your Customer’s
Experience
08/22/2004 04:23 AM{Distance Learning} Have your customer service complaints increased?
Do you have a plan in place for dealing with customer service? Well
help is here! Based on the eBook, "Keep Your Customer in Mind", Kim
Beasley will instruct a distant learning class that helps you
customize the customer service plan for your business. Registration
ongoing until September 5 and class starts September 7. [PRWEB Aug 22,
2004]
Customer Evolutions, Inc. Purchases the
Rights to the Enterprise Customer
Profile (ECP) Solution from Martingale
Corporation
Customer Evolutions, Inc. Purchases the
Rights to the Enterprise Customer
Profile (ECP) Solution from Martingale
Corporation
06/14/2004 05:06 AMCDI Framework to be Marketed to Airlines and Enhanced by Its Creators
[PRWEB Jun 14, 2004]
Aon Reed Stenhouse Implements
ResponseTek’s Customer Experience
Management Solution to Further Enhance
Customer Retention
Aon Reed Stenhouse Implements
ResponseTek’s Customer Experience
Management Solution to Further Enhance
Customer Retention
04/08/2005 05:09 AMResponseTek Networks Corp., a leading supplier of Customer Experience
Management (CEM) software and services solutions, today announced that
Aon Reed Stenhouse Inc. has implemented its Customer Experience
Management Suite in order to demonstrate its commitment to being a
transparent, client-centric organization. [PRWEB Apr 8, 2005]
Wrong question, wrong answer
Wrong question, wrong answer
08/10/2004 06:05 PMThe Customer Owns The Customer
The Customer Owns The Customer
03/17/2005 03:08 AMTraditionally, the battle for customer ownership in the mobile
space was between the operators and the handset makers. The battle is
about to get a lot more crowded. By Mike Masnick, The Feature
When being right is wrong
When being right is wrong
02/12/2003 05:42 PMThe AT&T is the highlight of his golfing year, but his job is his
life. "Call up Google.com, type in my name and look how far this
goes," DeSano said. ...
right the wrong
right the wrong
06/05/2005 10:57 PMCIO May 12 2005 3:13PM GMT
What's wrong with me
What's wrong with me
06/11/2004 08:22 AMHow can I find someone who will stay with me long enough to marry and
have kids?
I was wrong
I was wrong
02/19/2004 06:05 PMI said my analysis of the Mayor's decision turned upon California
state law. Turns out California state law turned my analysis into
mush. Read my comments towards the end
here
.
I Am Right Because I Am Not Wrong
I Am Right Because I Am Not Wrong
12/30/2004 02:19 AM
The Art Of
Controversy : Or Better Referred To As The Politician's Bible
by Arthur Schopenhauer.
What is wrong with this
What is wrong with this
03/13/2003 10:15 AMWhat is wrong with this picture? It can be hard to spot at first, but
give it some time, and...
Wrong Ass
Wrong Ass
04/09/2004 04:10 PMIt's 'badonkadonk,' not 'gadunkadunk.'...
Not That There's Anything Wrong With
That...
Not That There's Anything Wrong With
That...
04/09/2005 09:41 AM
Going on a "Man Date" (NYT link, reg.
required). Two (presumably) heterosexual guys who knew each other
from college go to the museum and dinner without partners -- and
apparently this qualifies as a "man date," although (again
presumably) there's no kiss at the end of the night or promises to
call the next day. Maybe I'm cranky, but back in my day, we simply
called this "spending time with a friend" and didn't plaster
a thin veneer of gay panic/defensive het rationalization on it. Is the
social behavior of straight males now so circumscribed that a guy
having one-on-one time with a male friend outside a bar or sporting
merits an article in the NYT?
"What Is Conservatism and What Is Wrong
with It?"
"What Is Conservatism and What Is Wrong
with It?"
08/16/2004 02:36 PMHow to fix what's wrong with Windows
How to fix what's wrong with Windows
11/13/2003 10:59 PMZDNet Nov 13 2003 9:36PM ET
FASB's all wrong on this one
FASB's all wrong on this one
08/10/2004 06:59 AMTechNet CEO Rick White says supporters of stock option expensing fail
to understand the potential impact on rank-and-file employees.
Comdex: How we went wrong
Comdex: How we went wrong
11/12/2003 01:09 PMZDNet Nov 12 2003 11:40AM ET
What Is Conservatism and What Is Wrong
with It?
What Is Conservatism and What Is Wrong
with It?
08/16/2004 12:32 PMWhat Is Conservatism and What Is Wrong with It? ..
more
polaris.gseis.ucla.edu/pagre/conservatism.html
track this
site | 4 links
How To Fix What's Wrong With Windows
How To Fix What's Wrong With Windows
11/18/2003 11:33 AMWindows-based PCs are too hard to use. The cure: Microsoft should let
its programmers start over with a clean slate and completely revamp
the OS. Want proof it'll work? Just look at Apple. By David Coursey
(ZDNet via MyAppleMenu)
What's Wrong With Prescott?
What's Wrong With Prescott?
01/24/2004 12:34 PM"I knew it was wrong"
"I knew it was wrong"
08/06/2004 11:08 AMWhat's wrong with accountability?
What's wrong with accountability?
06/30/2004 01:04 PMFrankly, I never felt comfortable with being held accountable, and not
just because I am a cowardly slacker.... ...More at Worthwhile Mag...
They Do Chicken Wrong
They Do Chicken Wrong
02/10/2004 02:36 AMWhen they aren't looking for
copulating
snowmen, Bad Gas documents Britain's love for fried chicken
restaurants that trick the easily confused poor into thinking they're
at KFC. (02-04)
What's wrong with being submissive?
What's wrong with being submissive?
02/10/2004 02:54 PMdanah didn't like my post....
She somehow associates this woman's photo - with sex offenders.
Last I looked - women also like sex. Some of them like to be
dominant - some submissive. As I watch 'the L word' - it's
clear there are all SORTS of lesbians out there. Just cause sex
crimes exist - doesn't mean that acting submissive - is directly
connected to those heinous crimes.
So why be so judgemental?
Why can't some people have fun - the way they wanna party, and
others pontificate on intellectual matters? Isn't there enough
room out there for ALL forms of partying?
Just woindering....
Here's danah's post.....
partying like a sex offender at
Etech.
How exciting - Marc Canter
is organizing a party at Etech. Of course, in announcing it, he
sweetly through up a picture that offends me at my core. "It appears
that Jenn is quite a partier herself." refers to an image where a
grinning man is holding on to a bent over woman with a face that's
either in ecstasy or agony. But she's down on all fours, submissive to
a man in a Santa suit. C'mon now. How welcoming is this party to the
women???
[apophenia]
So I'm sorry that danah got turned off by my posting of Jenn's
image. For some reason I trust her choice of a bar to have a
party at (which I've never even been to.) I met Jenn through Justin - which is good enough for
me.
Any friend of Justin is a
friend of mine.
Getting Evangelicalism All Wrong
Getting Evangelicalism All Wrong
04/10/2004 12:37 PM
How the left's fear of a right-wing
Christian conspiracy gets George W. Bush -- and today's evangelical
Christians -- all wrong. Alan
Jacobs (more from him
here
and
here)
suggests that the idea that President Bush's evangelical Christianity
has an impact on his politics is really a misunderstanding of Bush,
fundamentalists, and evangelicals.
Wrong answers
Wrong answers
04/17/2004 10:04 AMI absolutely can't stand people that don't take the time to learn
the answer to the question being asked of them.
If people don't know the answer to the question being asked, I'd
much rather hear "you know, that's a great question, and while I don't
know the answer to that question, I'll find out for you" if it is
their responsibility or job to know the answer than an ansewr that is
wrong and can be proven to be wrong in less than 5 simple steps.
Wrong answers from 'authorities on a subject' make me not trust
those authorities any more, and trust is crucial to an organization
that is growing.
Wrong answers make me want to do the work myself.
Wrong answers make me think the authority is so stupid that I won't
ask them any other questions.
Wrong answers make me think that the authority thinks I'm too
stupid to know that they're full of shit.
Being given blatantly wrong answers while the deliverer speaks with
that tone that exudes almighty authority feels like being fed human
excrement with only a rusty bent fork to eat it after being left in a
dungeon for 40 days and 40 nights.
Giving wrong answers is lazy and is the wrong thing to do.
I hate people that consistently give wrong answers and don't
concede defeat when proven wrong... that don't retreat and admit their
inadequacy... that don't correct themselves.
I hate people that survive just by covering their ass after
consistently giving wrong lazy answers.
I also deplore people that won't ever hold other people
accountable.
"E.J. Dionne gets it wrong"
"E.J. Dionne gets it wrong"
12/31/2003 09:35 AMBush ads still wrong
Bush ads still wrong
04/27/2004 10:23 AMWhat's wrong with FOAF?
What's wrong with FOAF?
05/03/2004 03:47 AMJoel De Gan is
someone who I've had the pleasure of working with over
the past few weeks.
We've started a People's DNS
effort and his wife Eve - even did a logo. First Joel invented a
new kind of filter for the People's DNS - now he's looking long
and hard at FOAF - to find out what's needed.
Most of the issues Joel brings up we've dealt with or have answers
for - but I thought it would be coolio to put this post out there.
Responses can be sent to Joel or me or left here as comments.
Whats the problem
with FOAF?.
Whats the problem with FOAF?
Submitted by joeldg on Sun,
05/02/2004 - 08:53.
As a programmer working with FOAF and writing a
sizeable application centered around FOAF and the FOAF specification I
cannot help but marvel that this specification has been so widely
adopted. FOAF as it stands is difficult at best to work with and deal
with. RDF by nature is fluid and allows anyone to just hack up
anything into it. FOAF is just some basic guidelines for saying "This
is who I am!" but it is missing some very large and very key parts to
become a true social networking centerpiece.
I am going to explain
in a second, but in order to do what I have set out to do here, I have
"add" some things to FOAF in the form of modules, I have to bet that
people will follow them as a standard. This is a tough idea to go
forward with.
One: FOAF is missing a way to be centralized, I
understand this was part of the bargin with FOAF and a lot of people
are hardcore against it, but there is not even a way in the current
specification to 'set' a centralized server, location, website,
anything how do we know which of your thirty foaf files is the
authorative and most recently updated file?
Two: FOAF has not
implemented private/public files, FOAF needs a way to have a private
file so I can email all my FOAF "knows" people (people I say I know)
and a public file that you can view who I know and see how I fit
in.
Three: Any shmuck can toss me in his "knows" statements,
this links that person to me. A lot of people will say "so what" well,
how about this; John Carmack (the creator of games like Quake and
Doom) creates a FOAF file, then every Quake player in the country
decides that they want to be linked to Mr. Carmack (and believe me,
they will.. just look at who links to his .plan file). So now pDNS has
to sort through 30k users who state they "know" this guy. So, who
really 'KNOWS' this guy and who is authorative for knowing this guy. I
mean obviously we would want to let his developers say they "know"
him, his employees etc. And, furthermore "How" do they know him? Are
they a "Fan" an actual "Friend" or a coworker?
Four: There are
no defined "groups" (which like mailing lists: read, yahoo groups
etc..) that are strictly defined. Why? Part of what makes up a
structure is the definition of groups of people, right now it is
free-for-all and is basically impossible to determine peoples actual
groupings. It is like social incest and is difficult to determine how
all the people are actually linked.
So, I have some complaints,
I also have 'proposed' solutions (or I would not have brought up my
gripes) that I would like to hear back from people on.
My goals
in pDNS are simple.
Allow people full control over their profile,
implement ttl's in foaf profiles so they are not pinged all the time
(save bandwidth), add timestamps of last updated so we can tell which
is newer and therefore the more accurate. Add in some structure on
where to find the authorative file, either on our servers or on
theirs. Add in methods through the pDNS system so that you can set
your profile so that people cannot be simply adding you left and
right. You can set your profile to always allow people to add you and
add them back, always allow them to add but 'not' add them back, never
allow people to add you, or you can moderate additons.
Set up
'groups' of people that have moderators, this way if you run some
site, say "computerfreak" and all your users can join your group, this
will link them in as a user and makes doing private mailing lists for
your users easy.
These are just some ideas that I am mulling
over as I look at an apparent free-for-all mess that is the current
state of FOAF data. I also understand why it has not been universally
adopted due to the issues stated above and others.
My point is,
look at the success of things like ICQ and yahoo groups, think about
why they are adopted so widely and have so many people that swear by
them.
Anyway, feedback would be appreciated, any thoughts or
ideas/solutions you may have.
[
peoplesdns - dns style lookups in
peoplespace]
What's wrong with Sem@code
What's wrong with Sem@code
05/06/2004 12:53 PM
When I posted about Semacode yesterday, I had a vague feeling
something was missing
and bugged me rest of the day until I realized it while in the ZZ
land. It's
that a Semacode maps to a URL which is a silly thing to do in the
post-Google era.
Websites, particularly small websites likely to be pointed to by
Semacode, tend to
disappear over time and it's mostly read-only, meaning only those
who own the website
or are members of the website can add information to it.
Semacode should be just be a string unique enough to be used as a
reliable coordinate
in the online search space so that looking it up at a search engine
will return only
the links directly and deliberately mapped to the coordinate.
This way people
can add information about the object at the coordinate without
restrictions.
If it happens to be a restaurant, they can even post a bad review
on their own blogs
and it will still show up on cellphones after Semacode is scanned.
Think different people. URL is so tired. Keywords are
so wired.
the wrong morons
the wrong morons
05/11/2004 12:08 PM
The
Wrong Morons. (from the
Army Times)
"Around the halls of the Pentagon, a term of caustic derision
has emerged for the enlisted soldiers at the heart of the furor over
the Abu Ghraib prison scandal: the six morons who lost the war...But
the folks in the Pentagon are talking about the wrong
morons."
"What's Wrong with the Left"
"What's Wrong with the Left"
06/03/2004 12:52 AMWMD intelligence wrong, says Kay
WMD intelligence wrong, says Kay
01/28/2004 06:39 PMThe former chief US weapons inspector says intelligence failures led
to reports that Iraq had weapons stockpiles.
What's wrong with Tablet PCs?
What's wrong with Tablet PCs?
06/08/2004 10:21 AMZDNet Jun 8 2004 2:13PM GMT
What's wrong with this picture? There
ain't none.
What's wrong with this picture? There
ain't none.
09/16/2004 11:01 AMOK - so I'm sitting here in paris - with an extra moment - so I
dipped my toe back into the blgosphere long enough to catch Jay
Dedman's rap on "How to make life easier explained very clearly".
I dig what he's saying and pointing to - but I can't help but
wonder how this post would be different if Jay used a combination of
thumbnails grabbed from video clips - linking to those video clips -
to talk about enclosures, subscribing to and creating video blogs.
Shouldn't we be eating our own digfood?
Shouldn't a video blogger use video blogging to describe video
blogging?
It's one thing I haven't seen done yet - which is a consistent
combination of thumbnail - which links to a clip - used in blogging
gesture.
If so - I bet a bunch more people would click on thsoe video blog
links.
So here's Jay's post.....
There's so much on the web...that knwoing how to look at what you
want is difficult.
Especially when video starts popping up everywhere.
So you start trusting certain places to keep track of the good stuff
for you.
You do this by signing up, for free, with a subscrition service like
Bloglines or Feedster.
Almost every blog and many websites have an RSS feed that you
subscribe to.
You just enter the URL in your subscription service and wait.
New posts will show up...all in one place.
HERE is a simple explanation of RSS.
But we're taking this idea step further...how will video be read by
the RSS reader?
When video starts popping up everywhere, it'd be cool to get new
videos just pop up on my computer as they're posted.
This happens with "enclosures".
I know...I know...I'm also learning how all this works too....
but Dave Winer explains the concept beautifully here.
Enclosures in RSS
feeds made easy
> What if, in the middle of the night, while I'm not using my
computer, it
> downloads huge video and audio stuff to my local hard drive. Then
> when I arrive in the morning there are fresh bits, news clips, a
song
> of the day, whatever, provided by all kinds of content providers,
from
> big TV networks like CNN and MSNBC, to a Dutch school where kids
> are taking a film class using inexpensive video recorders and
iMacs.
And HERE is also a good explanation.
What is needed now is this "RSS aggregator" that downloads your
audio/videos feeds overnight.
This way you could just wake up and hit "play" on your TV and it'll
all come to you.
as far as I know no one has made one yet.
I hear rumors....
[momentshowing]
"This is just wrong on so many levels"
"This is just wrong on so many levels"
09/19/2004 02:22 AMGrok Description matches for When the customer is always wrong
GrokA matches for When the customer is always wrong
When the customer is always wrong
