Eircom overcharges 31,500 customers

Grok Headline matches for Eircom overcharges 31,500 customers

Billing error overcharges some
Mandrakesoft customers by $1000s

Billing error overcharges some
Mandrakesoft customers by $1000s 05/15/2004 12:54 PM
Mandrakesoft may be enjoying financial freedom by exiting bankruptcy protection, but at least a few of its loyal users have not been so fortunate this weekend. An apparent glitch in order processing has resulted in some customers being overcharged by thousands of dollars. Early reports indicate that only North American customers that made purchases through Visa in early May are affected.

Eircom profits up but turnover down

Eircom profits up but turnover down 06/02/2004 05:20 AM
Better margins

Accounting for $108 million in
overcharges

Accounting for $108 million in
overcharges 03/17/2005 03:50 AM
Rep. Waxman accuses the Bush administration of deliberately withholding U.N. auditors' findings on Halliburton contracts.

Halliburton Denies Iraq Overcharges

Halliburton Denies Iraq Overcharges 12/12/2003 07:45 PM
Reuters via Wired News Dec 12 2003 6:50PM ET

Pentagon Sees $108 Million in
Overcharges by Halliburton

Pentagon Sees $108 Million in
Overcharges by Halliburton 03/14/2005 05:54 PM
Overbilling for postwar fuel imports to Iraq by Halliburton totaled more than $108 million, according to a report by Pentagon auditors.

Voipfone Package Builder Puts VoIP
Customers in Full Control of their
Telephone Service and Saves Customers
Money

Voipfone Package Builder Puts VoIP
Customers in Full Control of their
Telephone Service and Saves Customers
Money 06/05/2005 11:16 PM
Voipfone (http://www.voipfone.co.uk), the expanding London-based Internet Telephone provider of Voice over Internet (VoIP) services, today announces the launch of its Package Builder™ facility which allows customers to select the precise bundle of features they desire for their telephony usage.No more Plans. [PRWEB Jun 4, 2005]

Best Buy Says Customers Not Always Right

Best Buy Says Customers Not Always Right 07/06/2004 01:50 AM

SCO CEO: No need to sue more customers

SCO CEO: No need to sue more customers 08/02/2004 06:57 PM
As The SCO Group Inc.'s reseller and developer community gathers for its annual SCO Forum convention in Las Vegas this week, one question on many attendees' minds will be whether the company's future will be as a software vendor or as a litigator. Though SCO's lawsuits against IBM Corp., Novell Inc., DaimlerChrysler AG and AutoZone Inc. have attracted a great deal of attention in the last year, they have not helped SCO's bottom line. The company is facing mounting financial losses, which have been spurred by millions of dollars in legal fees, a flagging Unix business, and anemic sales of its SCOsource Linux licensing program, which brought in just $11,000 in revenue during the company's most recent financial quarter.

Customers? Who Are They?

Customers? Who Are They? 02/17/2004 09:03 PM
While this article about a new study suggests the findings are "startling", they're probably anything but surprising to most people. It turns out that most companies have forgotten the fact that it really is their customers who pay their salaries, and they do very little to cultivate any kind of dialogue between themselves and their customers. The only really surprising stat is that nearly half of all executives admit that they don't deserve any loyalty from their customers. It seems, for the most part, that there's too much apathy on this issue. If an executive realizes this, why aren't they doing anything to change it? There's too much of a short-term view of companies focused on dragging in as much money as possible this quarter, that they forget to cultivate relationships that have the potential to pay much more next quarter or next year.

What do Customers Really Want?

What do Customers Really Want? 05/19/2004 11:48 PM
theWHIR May 20 2004 4:10AM GMT

How To Please Your Customers?

How To Please Your Customers? 08/11/2004 12:43 AM
Well, definitely not using Windows server to run a Linux show. Or to use the same Windows server to run a Macintosh show either.

IBM to woo EMC customers

IBM to woo EMC customers 12/03/2003 12:35 AM
Big Blue has a plan to snag customers who use storage gear from rival EMC. It includes a device that shifts data from EMC to IBM boxes without any computer downtime, Big Blue says.

Get The Customers You Want From The
Customers You Have!

Get The Customers You Want From The
Customers You Have! 04/12/2005 02:16 AM
New testimonial request tool allows businesses to automate word of mouth marketing. Don't just advertise on the yellow pages or on the local newspaper - use KudosBoard - a new web-based software application that allow small businesses, online retailers and/or service providers (such as realtors, restaurants, landscapers, plumbers, day spas, etc) to automate the ability for their clients to provide positive testimonials and to recommend them to their friends. [PRWEB Apr 12, 2005]

Listen to your customers

Listen to your customers 04/09/2004 04:11 PM
Vani sent me a link to Perhaps the saddest IT story ever told. "Misjudged the corporate market. The company built software products based on little market research, without a clear understanding of what the real problem worth solving was and where the sweet spot in terms of functionality and price/performance would be. Engineers asked where requirements came from, marketing said "trust us," and when it was all over, the sales people asked us what we were smoking. I understand this...

Cool customers

Cool customers 06/04/2004 01:52 PM
USA Today Jun 4 2004 5:36PM GMT

We are all security customers

We are all security customers 05/04/2004 06:37 AM
Counterpane CTO Bruce Schneier says security is always going to be a trade-off, and that will force users to view the future through a different prism.

IBM customers need not worry over SCO

IBM customers need not worry over SCO 10/31/2003 07:26 PM

Help Has Arrived for MCI Customers!

Help Has Arrived for MCI Customers! 09/10/2004 04:02 AM
www.SaveOnCommunications.com offers a helping hand to MCI customers! MCI Long Distance Rate and Fee Increases to Affect Most Subcribers [PRWEB Sep 10, 2004]

Court Says Customers May Take IPs Away
From ISP

Court Says Customers May Take IPs Away
From ISP 06/29/2004 10:45 AM

3.2 Million 3G Customers for 3

3.2 Million 3G Customers for 3 08/19/2004 08:09 AM
3G Aug 19 2004 10:24AM GMT

Customers Win 3G Award

Customers Win 3G Award 11/07/2003 07:44 AM
3G Nov 7 2003 7:23AM ET

MDA: UK GPRS Customers Hit

MDA: UK GPRS Customers Hit 06/25/2004 04:56 PM
Unstrung.com Jun 25 2004 8:02PM GMT

Effective e-gov: think customers

Effective e-gov: think customers 06/14/2004 11:05 PM
Computer Weekly Jun 15 2004 1:18AM GMT

How Much Will Pop-Ups Upset Customers?

How Much Will Pop-Ups Upset Customers? 06/11/2002 10:58 AM
"You throw in a pop under for additional revenue?"

Help For Norvergence Customers

Help For Norvergence Customers 07/23/2004 08:13 PM
Non-commercial Forum Offers help for Norvergence Customers. [PRWEB Jul 19, 2004]

AOL: customers down, ad sales up

AOL: customers down, ad sales up 07/29/2004 10:11 AM
They went thataway

Satisfied Customers

Satisfied Customers 08/27/2004 01:42 PM
InfoWorld’s Tom Krazit writes, “The American Customer Satisfaction Index (ACSI) measures the attitudes of consumers in several different categories, including PCs and online Web sites, on a scale from zero to 100 … With a score of 81, Apple’s customers are the most satisfied of any other PC vendor measured in this index. Apple’s success comes from a focus on innovation and improving tech support, [ACSI director Claes] Fornell said. Just about every other PC vendor received technical support scores that were less than the scores they received for the quality of their products, but Apple was the only company that received high marks for both quality and support, he said.” [Aug 25]

Help Has Arrived For AT&T Customers!

Help Has Arrived For AT&T Customers! 08/16/2004 02:20 AM
www.SaveOnCommunications.com offers a helping hand to AT&T customers. [PRWEB Aug 16, 2004]

LinuxWorld: It's All About Customers

LinuxWorld: It's All About Customers 01/24/2003 04:32 PM
SHOW WRAP: While new technology has its place at a much smaller LinuxWorld Expo New York, customer engagements are taking center stage.

Hot code to customers

Hot code to customers 04/29/2004 07:40 AM

Ross Rader tells it like it is.  Ross doesn't seem focused at all on what you'd call competition.  He's just focused on delivering hot code to THEIR customers - namely ISPs.

Blogwar e as a CMS.

This time last year we were heavy into the design and implementation of Blogware. I was still using MovableType for my public weblog but we had already started using prototype v0.0 quietly. I was pretty excited when I got to get hands on with the tool and committed my first entry to the system. We were still calling it "RBlog" internally. Its neat to look back on the posts I made during this period.

Most everything weblogging related that I blogged, were things we were actively working on. I hoped we might be the only ones...I obviously didn't look hard enough around the room ;)

Around this time last year I mentioned to Doc during an early demo that we weren't building a better way to manage content, we were building a better way to manage human interactions over the internet.

Not a social network. 

A conversation management system.

We talked about this for a bit. My basic point was that the internet didn't need another publishing system and we certainly didn't need Frontpage or Dreamweaver to get better. Web page publishing tools engender the creation of what ends up being static content because the tools are inscrutable for the average user. Learn the application, learn design, learn to tune the HTML by hand, figure out a document structure, upload everything via FTP, wash, rinse, repeat.

Dumb.

Static content and the entire associated toolspace stands in the way of a more useful internet. More content is not better. Changing content is better. Growing content is better. Living, dynamic content- is better. An internet that grows with me challenges me - continuously. Regular content creation tools stifle this possibility - they are simply too complicated and inaccessible to the average bear. "Save as HTML", "web development", "get a presence on the 'net". Whatever that means.

People need new tools that allow us to manage our interactions with others, the conversations we have every day¹. Tools that facilitate fluidity and impermanence. Impermanence, not of the content of the conversation, but of the conversation itself - beginning and end, not necessarily continuing. Ad hoc, impulsive, dynamic.

I want my customers to talk with the web and I want Blogware to help them manage these conversations.

Are we there yet? Not quite. Not by a longshot actually. But we have made a lot of headway and we're still moving forward.

¹Tools will also need to have their own conversations - with other tools. In fact the more they have, the better. Preferably in a multitude of languages. Customers shouldn't necessarily see these conversations though.

[Random Bytes]

Demon Customers

Demon Customers 07/06/2004 01:42 PM

Apparently Best Buy and a number of other retail outlets are using all the data they collect on you to determine how profitable you are for them. It's pretty fascinating how data mining is changing the way businesses interact with you.

Every store has customers it doesn't like, he said.

"The question is, how public do you go with it, and how big a deal do you make out of it? There are ways of discouraging people from shopping in your store without point-blank telling them you don't want them in your store."

They define 'bad' customers as those they aren't getting good profits from, like folks who only shop big sales, or those who talk up the sales rep, and then don't buy anything.

I suppose I'm a demon customer since I have made the frightening realization that USB cables aren't made from diamonds!

Via SlashDot.

Click here to comment on this entry

IBM to Design Chips for Customers

IBM to Design Chips for Customers 08/18/2004 04:26 PM
IBM is launching a new program aimed at helping fabless semiconductor companies. It's expensive, often prohibitivly so, for semiconductor companies to solve their own design problems, or to have design shops manufacture their product. This, IBM hopes, to change with a new division it calls "IBM's Engineering & Technology Services."

With IBM Engineering & Technology Services, smaller chip firms can pay IBM to design/manufacturer their chips. This service IBM hopes wont just appeal to smaller companies; larger companies like Microsoft can also benefit from it. Especially when Microsoft wants to fully control the manufacturing process for the Xbox 2 console. Chips can be designed/manufactured in four ways: full-custom, semi-custom ASIC, semi-custom FPGA, or foundry.

An excellent division from IBM, it's surely going to help those smaller companies to get their products out into the market. IBM can introduce a bit more competition into a market in dire need of some; news today of the end of the Alpha chip is merely more proof of this fact. It'll be interesting to see the progress that this division makes over the next few years.

View: IBM Engineering & Technology Services Webpage
View: More Information

Read full story...

SAP reaches out to all PeopleSoft
customers

SAP reaches out to all PeopleSoft
customers 04/04/2005 10:44 AM
German business software vendor SAP is extending its Safe Passage maintenance and migration program to all companies in the U.S. running PeopleSoft and J.D. Edwards (JDE) applications, SAP said Monday.

While Other Customers Help, The
Companies Hide

While Other Customers Help, The
Companies Hide 12/21/2003 09:37 AM
When companies try to reduce their tech-support costs in these ways -- a good thing if it lets them lower their prices -- they also reduce the chance of learning anything from their users. By Rob Pegoraro (Washington Post via MyAppleMenu)

Some Verizon Customers to Get
Stand-Alone D.S.L.

Some Verizon Customers to Get
Stand-Alone D.S.L. 04/19/2005 03:52 AM
Verizon is allowing customers in 13 Northeast states to drop telephone service but continue to get high-speed Internet access through digital subscriber lines.

Customers Boot AT&T Wireless

Customers Boot AT&T Wireless 05/12/2004 03:49 PM
The beleaguered telecom leads in consumer complaints.

SAP Steers Customers to SOAs

SAP Steers Customers to SOAs 05/17/2004 11:49 AM
New integration tools ease the move.

Customers unworried about CA shake-up

Customers unworried about CA shake-up 04/21/2004 05:06 PM
Reaction was muted to the announcement that Sanjay Kumar had been ousted as chairman and CEO at Computer Associates International and will assume the newly created job of chief software architect.

AffordableHOST, Inc. Welcomes New
Customers

AffordableHOST, Inc. Welcomes New
Customers 01/04/2005 04:14 AM
AffordableHOST, Inc., a leading web host company with over 16,000 clients worldwide, announced today that it is extending a warm welcome to its newly added hosting clients. [PRWEB Jan 4, 2005]
Grok Description matches for Eircom overcharges 31,500 customers
GrokA matches for Eircom overcharges 31,500 customers

Eircom overcharges 31,500 customers

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