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How to treat your customers like children







How to treat your customers like
children

How to treat your customers like
children
07/20/2004 01:17 AM

Every few weeks I get email from folks blocked from viewing metafilter at work, asking for my help. I'd never experienced it, so I usually tell folks that if they don't know the right IT person to ask, maybe they shouldn't browse the internet on the job.

I'm staying in a hotel in San Francisco right now and they offer free hotel wireless, which is nice. What isn't nice is that they've got a proxy server set up, just like a lot of large workplaces. You can probably guess where this is going.

Here's what I get when I go to any site that ends in .metafilter.com

And just to show you how lame the system is, it thinks Glassdog is mature. A quick scan of the average day's posts there shows you just how catty and immature Glassdog can be.

There doesn't seem to be much rhyme or reason. BoingBoing works fine, but Waxy.org doesn't. Why on earth should a hotel wireless network care if you want to visit "chat" sites? Why insult your own guests?




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How to treat your customers like children

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Feral Children (wild children, wolf
children, nios salvajes, enfants
sauvages, loups, wilde Kinder, bambini
selvaggi, crianas selvagens, Aveyron,
Truffaut, Romulus, Remus, Kamala, Amala,
Mowgli, Tarzan)


Feral Children (wild children, wolf
children, nios salvajes, enfants
sauvages, loups, wilde Kinder, bambini
selvaggi, crianas selvagens, Aveyron,
Truffaut, Romulus, Remus, Kamala, Amala,
Mowgli, Tarzan)
12/14/2003 07:32 PM
Feral Children - (wild children, wolf children, feral child, nios salvajes, selvticos, enfants sauvages, enfants loups, wolfskind, bambini selvaggi, crianas selvagens)

feralchildren.com/en/index.php
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Save The Children calls on release of
Iraqi children from jails.


Save The Children calls on release of
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Save The Children calls on release of Iraqi children from jails. This apparently in response to recent media reports on the abuse of children in Iraqi prisons. And it's not just Save the Children who is concerned, but UNICEF, Amnesty International, and the Red Cross. Infact, Congress has called for a special briefing tomorrow from the Pentagon on "confidential reports" from the Red Cross on prison conditions in Iraq. The Pentagon is closing the briefing to the public, however, and apparently thinks that even Congress shouldn't know the details of how we treat prisoners.
"It's something of a stretch of policy and procedures to give them to the Congress," Rumsfeld spokesman Larry Di Rita said.

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Customers in Full Control of their
Telephone Service and Saves Customers
Money


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Voipfone (http://www.voipfone.co.uk), the expanding London-based Internet Telephone provider of Voice over Internet (VoIP) services, today announces the launch of its Package Builder™ facility which allows customers to select the precise bundle of features they desire for their telephony usage.No more Plans. [PRWEB Jun 4, 2005]

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Well, okay, I'm not really dressed up... it's my everyday outfit, but I'm still running with it. It's a shifted holiday at my house!

Oh, and the Laughing Librarian just came by my house with his daughter. He's dressed in a safari outfit with a giant snake wrapped around his body. Awesome!


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Cory Doctorow: I was trying to buy a one-way ticket from Brussels to London in September, and I ran into the weirdest, dumbest thing: British Airways won't sell you a ticket over the Web if your credit-card isn't billed in the same country the flight originates in (Er, hello? You're an airline -- that means you deal with people who are traveling, sometimes to countries other than the one that they reside in).

So I called BA and was told that the same ticket would cost 400 percent more if bought over the phone. So I went to a BA counter in Boston and was quoted a fare that was 200 percent more than the Web-fare.

I tried booking through Expedia, but they wanted to mail me a paper ticket. Since I rarely touch down in any city for more than a couple days, intersecting with a postal-delivery system for time-sensitive materials is pretty tricky.

Then I gave up on the Web and went to SN Brussels Air, a little carrier whose website has never ever worked for me. I called the London reservations desk and booked a ticket for exactly what BA charges via its website.

That's no surprise: as it turns out, the flight is operated by British Airways. It's the same goddamned plane.

So that's the point of this post: if ever you want to book a ticket on BA from Brussels to London, book it through SN Brussels Air (by phone -- the website will probably remain busted for all eternity), and you can circumvent BA's dumbass ecommerce policies and extorionate phone/counter prices. Link

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Clay sez:
The 21st Century Infrastructure Consortium (21st CiC)is dedicated to bringing high-bandwidth fiber to the home. Or, rather, they are dedicated to FTTH as long as our city governments don't get involved. From the looks of the paper 21st CiC has filed with the FCC, the worst thing that could possibly happen is that someone could be scheming to offer you access to pure bandwidth, uncluttered by monopolistic business practices.

From their FCC filing: "Municipalities, even when they promise to build an open-access network, should not at all be involved with the FTTx industry."

So take that, you municipal stooges! Your puny notions of "open access" are nothing to us! (I'd suggest a drinking game involving the number of occurrences of the phrase "unfair competition" in a two page PDF, but I think the AMA would revoke my blogging license.)

The very idea that the government would want to treat access to bandwidth as even remotely analogous to access to highways has latter-day asphalt manufacturers in a tizzy. Municipal FTTH may die a-borning, if the beneficiaries of such services don't make themselves heard.

Link Discuss (Thanks, Clay!)

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popsci.com/popsci/bown/2003/article/0,18881,537113,00.html
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Grok Description matches for How to treat your customers like children
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First learn computer science and all the theory. Next develop a programming style. Then forget all that and just hack. -- George Carrette

I posted this comment a few weeks ago, but i never clarified what i thought of this quotation - until now...

Let's say you learnt a subject really well, and were asked to teach others. You enjoy teaching and others admire your teaching style. Then one day, you throw away all your notes and teach off-the-cuff, from memory. You have to really know your stuff before you'd dare do that.

We'll that's what I think George Carrette meant by "Just Hack". If you don't know your stuff inside-out, upside-down and every-which-way, "Just Hack" is probably not for you.


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Just Hack


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First learn computer science and all the theory. Next develop a programming style. Then forget all that and just hack. -- George Carrette

Reminds me of the time the Malaysian government sent a software team to Canada to do technology transfer for a flight simulator system. After spending 2 years in Canada, they returned, and i asked one of the team members how the Canadian coders designed this powerful and complex system. I was expecting some detailed software methodology involving multiple phases. He told me, "they just hire a bunch of talented programmers, teach them the physics, and tell them to hack!"


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How to treat your customers like children

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