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THE CONSEQUENCES OF FAILURE: WHAT ECO-COLLAPSE MIGHT LOOK LIKE







THE
CONSEQUENCES OF FAILURE: WHAT
ECO-COLLAPSE MIGHT LOOK LIKE

THE
CONSEQUENCES OF FAILURE: WHAT
ECO-COLLAPSE MIGHT LOOK LIKE
07/16/2004 07:06 PM

diseaseSeveral readers have asked me to explain what I have called eco-collapse, the cascading series of catastrophic environmental and cultural failures that most scientists believe will start to occur unless we radically rethink and correct our unsustainable behaviour. Unlike the Club of Rome and the Malthus/Ehrlich population doomsayers, I'm not going to predict that this will happen in our lifetimes (though I think we'll see the early symptoms), nor that a single cause or effect will dominate the collapse. I do think, based on this chart of population and resource consumption, that collapse is likely to occur by the end of this century, and that therefore the great-grandchildren of the baby boom generation will likely bear the brunt of it.

If you study history, and specifically the history of overcrowded areas, you can learn the past consequences of the type of conditions that exist already in much of the world today, and get an idea what the elements of eco-collapse will be. In no particular order, and not for the easily depressed, the ten elements are:
  1. Catastrophic Famines: Eighty million died of starvation in Mao's China. Despite the surplus of food that exists today, catastrophic famines remain common and are increasing in magnitude with population. Humanitarian efforts may alleviate the small famines of North Africa, but we're not equipped to handle Asian famines resulting from catastrophic crop failures with victims in nine figures, and that's what we can expect in this century.
  2. Epidemic Human Diseases: We haven't found a cure for AIDS in a quarter-century of intensive effort, and AIDS is a relatively slow-spreading disease. Plague left half of medieval Europe dead, and smallpox has killed a billion humans. Epidemic diseases are nature's population balancer. Diseases like SARS mutate rapidly, faster than we can isolate and inoculate for them. And BSE (Mad Cow) has now ushered in a whole new family of even harder-to-contain diseases that result from prions. As population density increases, new parasitic diseases always emerge with increasing speed and ferocity. In the incessant battle against disease, nature always bats last.
  3. Crop Failures: Five animals and six grains now make up the large majority of human food intake, with fewer varietals of each being produced each year. This creates a hugely vulnerable human food system -- vulnerable to plant and animal diseases (like potato blight) and insect infestations, as well as flooding and drought. We are now drawing down the water table below the soil, and replacing depleted soil with artificial oil-based nutrients, so frighteningly quickly that shortages of groundwater and oil are now even more likely to produce catastrophic crop failures than diseases and infestations.
  4. Cannibalism: Watch for the re-emergence of cannibalism in the 21st century. It has been endemic, and even legal, in China for much of its history due to that country's dependence on fragile monoculture, and also occurred in the former USSR in the last century. It will of course get great press, but its real importance is as a harbinger of cultural collapse.
  5. Nuclear & Biological War: With North Korea and Iran joining Israel, India, China and Pakistan in the club of nuclear-capable belligerants, it is sheer folly to believe that, as conditions in these areas continue to deteriorate, nuclear weapons won't be used. Even Dubya wants to re-start the arms race with mini-nukes. In the unlikely case that nuclear bombs are not dropped in this century, we can expect factions in at least 60 (and growing) totalitarian states with rudimentary bioweapons capability to start to deploy them. The number of possible users, agents and means of deployment are limitless. The only question will be how many times they will be deployed and whether they will get completely out of control.
  6. Water Rationing & Desertification: The massive freshwater needs of 6, 7, 10, 14 billion people are rapidly lowering water tables and depleting all available freshwater resources. At the same time, the Arctic ice, which contains a large proportion of what's left, is melting at an unprecedented rate into saline seas. Deserts are advancing at an increasing rate, especially in tropical areas where exploding population and poor soils quickly turn lush forests into new deserts. Desalination is an expensive and energy-consuming process. Look for massive water rationing, and at least one 'water war' in this century.
  7. Economic Depression: Almost all the anti-depression safeguards enacted in the mid-20th century have been done away with in the interest of 'deregulation' and in the belief that 'it could never happen again'. Currency, land, stock and commodity speculators are again buying on huge margin (no money down) at unsustainably low interest rates, manipulating and whipsawing prices and rates and massively inflating the value of securities and real estate. At the same time, market deregulation and 'globalization' have greatly increased interdependence of economies -- one big domino can now topple them all. And trade imbalances, debts and deficits (government, corporate and individual) are at ruinously, irresponsibly high levels, making the entire economic system extremely vulnerable to the twin threats of interest rate spikes and deflation. Not only can it happen again, recent economic policies have made another worldwide economic depression a probability.
  8. Catastrophic Terrorism: Technology, combined with the staggering concentration of power and resources, economic interdependence and our dependence on uninterrupted energy flows and grids, work to the terrorist's advantage. A well-planned attack by a small group could easily produce millions in casualties and trillions of dollars in economic losses. The intelligence failure on 9/11 and the incompetent responses since then have ably demonstrated the effectiveness and high likelihood of success of terrorist actions. There is simply no way in our complex society to suppress information about our vulnerabilities to attack or about the technologies that could exploit these vulnerabilities. As desperation and nihilism (expressed very effectively by the number of 'suicide' attacks) grow, so will the probability of catastrophic terrorism. In fact the restraint that the millions, perhaps billions of potential terrorists have demonstrated to date speaks to our basic humanity, our aversion to inflicting suffering on each other. It is in no way a reflection of how 'anti-terrorist' acts have made the world safer -- in fact these acts have made the world immeasurably more dangerous.
  9. Cascading Weather Disasters: Scientists warn that global warming brings with it extremes in climate change: heavier and longer floods, devastating hail, severe and recurring drought (and related fires), crippling blizzards and ice storms. So far these increasingly extreme weather patterns have been merely newsworthy. Soon they will start causing major casualties and huge economic losses.
  10. The Decline of Democracy, Constitutional Liberalism and the Rule of Law: Israel and Palestine are models of what happens when advocates of escalating war, reprisal and terrorism gain the upper hand. Many of Latin America's ever-fragile democracies are already imperilled, as are some of Eastern Europe's. Totalitarian states tend to spend more on military adventures, and provoke more terrorist acts. And economic and physical hardship tends to destabilize nations politically. Look for the percentage of the world's nations that can fairly be called 'democracies' and 'free' to start declining soon, as well as increasingly common suspension of civil liberties and the 'rule of law' in favour of  'security needs outweigh the need for freedoms' and  'might makes right' politics.
The Flashpoints: The frequency of each of these ten elements is likely to increase slowly over the coming decades, amplified by the reality that many of these problems are self-sustaining, and reinforce and precipitate the other elements, in a cascading sequence like we saw in the first half of the 20th century. Throughout history, the main locations of violence and catastrophic loss have usually been those with at least two of (a) high population density, (b) high population growth rate, and (c) high utlilization of limited resources (arable land, energy, water etc.) Three areas to watch, therefore, are the Mideast/South Central Asia area, China, and Latin America. These are all under massive environmental stress already -- horribly polluted and degraded and under huge population and resource stress. Many of the ten elements above will thrive in these areas, so watch for these areas to explode first -- 'the beginning of the end'.

The Last Straw: The wild cards in how all of this will play out are human innovation and technology. Remarkable human resourcefulness has made fools of Malthus, Ehrlich and the Club of Rome. I don't believe famine will be our undoing. There is currently a veritable (though highly vulnerable) glut of human food on Earth -- obesity is now commoner and a greater killer of humans than starvation. I think human ingenuity will keep food production high enough that we won't starve before we kill each other off. I also think that we will kill each other off before nature even comes to bat with the devastating consequences of global warming. (So save your money and don't go see the incredibly silly Day After Tomorrow). We have three much greater vulnerabilities: (#2) Diseases, (#5) War and (#8) Terrorism, all of which already fill the daily newspapers, any (or a combination) of which will, I believe, prove to be our undoing rather than the other seven elements.

Once the world starts to be pummelled regularly by famines, crop failures, desertification, water scarcity, economic depressions, weather catastrophes, and cultural collapse, we'll be so caught up in physical, social, economic and political turmoil that we may not even see the knockout punch coming -- India/Pakistan nuclear war, a major bioterrorist attack, or emergence of a new superdisease to take the place of Smallpox and the Plague, or some similar rapidly escalating catastrophe that will simply get out of control. There simply won't be time for us to step back from the brink as we did at least twice in the 20th century. Whether this holocaust is nuclear or biological, the result will be what scientists call an Extinction Event -- a sudden drastic change in Earth's absolute biomass and its constituent makeup. There will be a huge drop in human population as well as a similar drop in the populations of all the species that have cast their lot in with us -- the major animals and high-carb grains we eat, plus the pets, rodents, insects, weeds and diseases that feed on or thrive in dense urban and monoculture environments. Whether the rest of life on Earth is better or worse as a result of this Extinction will depend on its direct cause -- if it's a human-specific disease like Smallpox, the rest of the planet's life could recover and thrive quickly, whereas if it's nuclear war or an undifferentiated bioweapon, its impact on the whole ecosystem could be as profound as the meteorite that wiped out the dinosaurs and much of the rest of the planet's species 60 million years ago. Scientists currently seem to believe that the next cycle of life will be dominated by birds and insects -- creatures that can fly above the devastation and cover long distances to find scarce food. Apres nous les dragons.

Nature abhors absolutes, and it is unlikely that either humans or our co-dependent life species will be completely wiped out by an Extinction Event. At least not immediately. Depending on the nature and cause of the Event, the human survivors could find themselves with a second chance -- back in an Eden with the opportunity to build a new culture and society that melds a simple hunter-gatherer-gardener economy together with those technologies still relevant in a post-apocalyptic world. Or, if the Event leaves the planet seriously poisoned, we could instead be a marginalized, poorly-adapted, struggling minor part of a new global ecosystem dominated by those species better suited than we to what we have wrought, until evolution brings our wretched history to an ignominious end -- a whimper after the bang.




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THINK
GLOBAL, ACT LOCAL: PETER SINGER'S
ONE
WORLD


THINK
GLOBAL, ACT LOCAL: PETER SINGER'S
ONE
WORLD
04/23/2004 09:24 AM
one worldIf you're a regular reader of this blog, you probably know that I'm opposed to unregulated 'free' trade, very worried about the extraterritoriality of the WTO, NAFTA, Davos and other corporatist captives, strongly opposed to domestic corporations 'offshoring' jobs, using influence with the Bush regime and other right-wing governments to circumvent social and environmental laws and responsibilities, and a great believer in taking the pledge to buy local, and in community self-sufficiency.

At the same time, I'm a strong supporter of the UN and other multi-lateral NGOs, and I believe that we each have a responsibility for the well-being of all the people and creatures of this world. Some readers have said this view is inconsistent, and I wasn't quite sure how to respond to such charges. Fortunately, Peter Singer, in his recent book on global ethics, One World: The Ethics of Globalization, has come to my rescue. Singer sees no inconsistency between strong local autonomy, community, and self-sufficient economies on the one hand, and global responsibility on the other. The book is based on the Dwight Terry lectures at Yale in 2000, but has been updated to incorporate reflection on the events of 9/11 and the appalling Bush social, environmental and economic record.

I'll have more to say next week about Bush's fraudulent and despicable Earth Day media blitz, and the major media's shameless lack of critical evaluation of the utter nonsense that his propaganda machine has been churning out this week on the environment -- newspeak of Orwellian proportions. The first part of Singer's book deals with environmental responsibility, and his prescription for increasing it -- immediate ratification of Kyoto by the US and other holdout countries, and introduction of an emissions trading mechanism to make the realization of Kyoto feasible (subject to the need for some oversight on the disposition of the proceeds of such trading when it involves autocratic governments).

The second part of the book deals with the global economy, and Singer adroitly tears apart the Economist's (and other neocons') naive assertion that economic globalization somehow benefits both rich and poor countries. He then goes on to prescribe a substantial reform of the WTO and the GATT, which could actually lead to more equitable distribution of wealth and more efficient production of economic goods, while safeguarding human rights, labour and the environment. Unfortunately, the multi-national corporations and corporatists who hold sway in the WTO would never tolerate Singer's prescription, since it would entirely divert the benefits of economic globalization from their pockets to those of the world's poor.

The third part of the book deals with international law, and Singer lashes out at Bush for his unconscionable refusal to ratify the International Court of Justice, and for the UN's continued hesitancy to accept a duty (not a right) to intervene in situations of genocide and other humanitarian crises, even within a single nation. Singer is sanguine about the limitations and dangers of 'global government', but supports strengthening the UN to enable it to act as a 'protector of last resort', and including in its mandate the responsibility to supervise elections in all member nations.

The fourth and final part goes back to ethical principles and proposes that countries must, in this world where national boundaries no longer have any logistic meaning, set aside national interest and embrace, once and for all, global interest, impartially. That does not mean cultural homogenization, but imposes a responsibility for the reduction of inequality, both of economic resources and personal rights and freedoms.

Always the pragmatist, Singer concludes by worrying out loud about how the responsibility for a global ethic could be managed:

It is widely believed that a world government would be, at best, an unchecked bureaucratic behemoth that would make the bureaucracy of the EU look lean and efficient. At worst, it would become a global tyranny, unchecked and unchallengeable. These thoughts have to be taken seriously. How to prevent global bodies becoming either dangerous tyrannies or self-aggrandizing bureaucracies, and instead make them effective and responsive to the people whose lives they affect? It is a challenge that should not be beyond the best minds in the fields of political science and public administration.

I'd like to believe that this was possible, because if it isn't, we're in serious trouble. We cannot expect national governments to set aside parochial interests, especially when this entails accepting a responsibility that would, for the richer nations, inevitably lead to a drastic redistribution of wealth to poorer nations and hence a sudden and sharp reduction in, at least, economic living standards (if not necessarily well-being). But as John Ralston Saul has so eloquently argued, larger organizations and institutions, whether public or private, are almost always, and inherently, less efficient, less agile, more resistant to change, more hierarchic, and less transparent than smaller organizations. So the challenge is to achieve the best of both worlds, having organizations of global scope and authority and responsibility, but broken up into sufficiently small, autonomous and dynamic units that they are sensitive, resilient, responsible and responsive to the people and communities they serve. We can only hope that "the best minds in the fields of political science and public administration", wherever they are, are up to the task.

LOVE
POLITICS, BY GLENN PARTON


LOVE
POLITICS, BY GLENN PARTON
04/26/2004 03:49 PM
All great ideas are dangerous, wrote Oscar Wilde. And someone else said that every great idea is initially ridiculed as absurd or reviled as heresy. Philosopher Glenn Parton, whose essay The Machine In Our Heads I recommended recently, has a new, great and dangerous idea. It builds somewhat on the ideas in James W. Prescott's paper I wrote about earlier, that human violence stems from a combination of childhood neglect and adolescent sexual repression. Glenn has given me the honour of allowing me to publish his essay on it first on this blog. Although this may be hard to believe, Glenn's idea is more radical than anything I have ever written, perhaps even more radical than anything I have ever dared think. It will probably trouble you, as it did me.

Please take the time to read this essay in its entirety -- it will requre an hour's investment. The first two sections are below, and the link at the bottom will take you to the whole essay. If it seems overly long, bear with it -- it has a lot of well-entrenched preconceptions about our culture to challenge before what he proposes will seem at all acceptable to most readers. And if it seems overly preoccupied with the sexual aspect of relationships, substitute the words 'love' and 'emotional' for 'sex' and 'sexual' respectively, and plug on. You may have some deep misgivings about what Glenn has to say, but if this article affects you as it did me, you will not be the same person when you finish reading it as when you began.

Please let me know what you think. I'll add my own comments either in the comments thread below or in a follow-up article. I'm sure Glenn will be interested as well.

LOVE POLITICS: A Case Against Monogamy
by Glenn Parton

yin

Introduction


Let's shift the focus from the question, what is to be done? to the question, Why can't people see the obvious? If people could see what is self-evident to the rational mind, then appropriate action would soon follow. That Americans do not see the obvious truth is amply demonstrated by the popularity of George W. Bush.

Outline of a strategy for human renewal: One: Americans cannot think deeply because the heart is closed. When the heart is closed, then Reason, the mind, becomes a calculator, an instrument, a machine that knows the price of everything and the value of nothing. It is hard-hearted people who are unknowingly supporting world-disaster. True knowledge, wisdom, must be informed by sympathy, feelings, and heart.

Two: The American heart has turned to stone due to sexual repression, stretching back to our Puritan beginning. Everyone in this culture is, as a manner of upbringing, sexually wounded, resulting in fear, shame, guilt, and resentment. The wound festers; self-doubt and self-hatred prevent us from loving others. Generosity, the opening of the heart, begins with the ability to experience sex as a gift. If you cannot do this, then all your good deeds will be wrapped in resentment. The Christian concept of love, which desexualizes it (Agape instead of Eros), leaves the person sick and suffering at the core.

Three: To open the heart so we can think deeply it is necessary to search and find our erotic nature, accept it, and freely express it. This is not something that can be done alone -- through Yoga, Tantra, for example -- but requires a new man/woman relationship. The old relationship -- namely, monogamy (whose first historical form was patriarchy, but which is now co-dependency or co-ownership) is unnecessarily restrictive, a bedrock value, an unquestioned premise, the ideological basis of State Monopoly Capitalism which is destroying this planet.

In short, we will not think deeply unless we love, and we will not love unless we practice a free sexuality. Dare to love more than one person! It's a simple idea that's hard to do. Consult your daydreams!

Beginning

The integration of politics and sexuality is the best way to build a social movement for resolving the ecological crisis which is threatening to bring Life on this planet to a crash in probably one or two generations, perhaps sooner? Traditional politics, party-politics, and protest-politics, are necessary for postponing world disaster, for providing time and space for fundamental lifestyle changes, but is not sufficient to heal us from the ground up, according to the original-natural order of things. For this task we need to mobilize a different kind of energy, not negative energy, but positive energy, the energy of Eros.

Sexual love is the prototype of all human happiness. If we let this joy, instead of conscience or duty or protest be the source of our community building, it would bring together and hold together aware people. Necessity alone, the advantages of work in common, even the primary work of saving the planet and ourselves, will not hold us together because the psychological damage in America is too great.

Americans have a defensive ego-structure -- a system of self-deceptions, projections and prejudices that distort our perception of the world -- the cost of survival in this harsh and grossly unfair society. This makes us, “as we are”, incapable of forming enduring political communities for social transformation, which is precisely what we must do in order to avoid eco-catastrophe. We cannot get along well enough with one another for long enough to do the things that must be done. All our sincere and noble efforts self-destruct, but we can no longer afford to fail, for now the planet as a whole is in jeopardy. What will bring us and hold us together for world transformation? Erotic love is the last remaining force in the modern world capable of mobilizing, sustaining, and perfecting us for this long and difficult task.

But not if the erotic life-force is damned by monogamy. A transforming political community of monogamous couples is impossible because monogamous love places itself first and everyone else second; it produces separation and tension between lovers and everyone else, couples and society. However, by refusing monogamy in favor of a highly discerning free love, there is a chance of knitting a community that will not easily unravel. The pairing process, as far as I can see, will remain the basis of the social structure, but we could all work more easily and much better in a network of loving relationships, pairing without exclusivity, opening lines of deep communication that are presently jammed by jealousy, competition, mistrust, fear and arrogance. The key is not to abolish one-to-one love, but to multiply it.

There is already a manifest hostility between the sexes, which is going to get worse. Much of it is a result of a false morality that prohibits us from knowing one another. Each man is "allowed" to intimately know only one woman, and vice versa. How can we expect to find and work out answers to the critical problems we face, if a vital point of discovery, wisdom and sustainability -- love between men and women -- is so limited!

The age of discovery and togetherness between the sexes has not yet begun, so let it begin now with a few individuals who defy the sacred cow of conventional morality -- namely, monogamy-- in favor of political love, which means loving the “highest” in oneself and others, making one's political destiny with a lover clear and binding, creating diverse relationships, loving communities, in which women draw out the best in men (infusing men's minds with love), and men draw out the best in women (inspiring them with intellectual theory and global political priorities). Real love is transcendence, beyond the mutual validation of empirical egos, toward a shared commitment or vow, not just between two people, but to a new commonwealth.

The function of these erotic-political inter-relationships is to accelerate evolution, nature's effort to become aware of itself as a whole, before an eco-catastrophe resets it back to the stage of the cockroach. Why not affirm sexual love as a vehicle for progressive social change; it is presently misused for every moneymaking purpose imaginable -- with great success. That should tell us something. This retail culture would collapse if people tasted real happiness, instead of being locked in monogamous relationships that cannot satisfy the mass of humanity for a lifetime (even if a few simpletons stick to a single spouse), driving people elsewhere for satisfaction, finding everything but the real thing.

When material circumstances are ripe, an idea, Learn to love more than one person, can be a decisive force in history. It depends on a handful of living examples that prove the reality of the concept, and then thousands and tens of thousands will spontaneously respond to it. Today, the information and organs of communication for world transformation are in place: it is the inner readiness for widening the domain of love that is lacking, as Lewis Mumford said. That is our challenge, for without a positive concentration on love, understood as the integration of sexual desire and political awareness, we will not be able to rescue the planet and its creatures from the growing forces of hate and violence.

Did everyone who is dissatisfied with his or her love life make the wrong choice, or could there be something inherently wrong with monogamy? The American way is to always want to solve every problem with a new and improved technique, rather than consider a bold, new reorganization of life. The solution of the sexual problem, however, takes us to the core of human nature, and demands that we come to terms with the human role in the greater scheme of reality, our place in the cosmos.

According to the German philosopher, Maik Hosang, the logos of love can save us: evolution occurs through qualitative leaps, from matter to life to human life. Love among the parts sets the stage for the emergence of higher reality. The gravitational order of the celestial bodies generated life, and the balance and harmony of living beings gave rise to humankind. A just and peaceful world-order is the next step forward, but we need to untie the knot of monogamy and let the whole of evolution flow through a new and free man/woman relationship, creating loving and lasting human communities, which will rationally regulate our relations with nature.

Frederick Engels' book, The Origin Of The Family, Private Property And The State, argues that "group marriage" is characteristic of hunter-gatherers, whereas horticultural people prefer "pairing marriage." The later is more hedged around with restrictions, but is not based on any assumption of sexual exclusiveness for either partner. Pre-European America, according to Lewis Morgan on whose empirical research Engels based his theory, is the classic soil of the pairing family. The Iroquois, for example, simply dissolved relationships at will by going back home, and held festivals every year when tribes came together for the purpose of wider sexual enjoyment and cultural enrichment.

According to Engels, “monogamous marriage”, the third historical stage of the man/woman relationship, results from the influence of private property (beginning with the domestication of animals). Its express purpose being to produce children of undisputed paternity (so women cannot be permitted to have sex with other men), which later come into their father's property as his natural heirs. Engels shows what a small part individual sex love played in the rise of monogamy. It has an economic origin. And along with permanent monogamy there soon appeared prostitution (for men) and adultery (for women), with no cure for either one.

According to Engels, women brought about the transition from group marriage to pairing marriage, with its greater equality and joy, but men introduced strict monogamy -- though indeed only for women. In her introduction to Engels’ great book, Eleanor Leacock argues that it is crucial for women to understand that the monogamous family as an economic unit is basic to their subjugation, calling it, quoting Engels, “the world historical defeat of the female sex.”

Monogamous marriage, characteristic of modern people, imposes too heavy a weight on human beings. It is not the natural form of human association that corresponds best to human nature; it was a wrong turn, a historical mistake, perhaps facilitated by natural selfishness, but the important point is that it is not irreversible. We need to recapture the freedom and happiness of pre-monogamous tribal love relationships. L. Morgan, after studying the American Indians, came to the conclusion in his book, Ancient Society, that the advanced forms of civilization “will be a repetition, but on a higher level of the principles of liberty, equality and fraternity which characterized the ancient gens.”

Love Politics is the idea that sex, the oldest force in the world for building community, when linked throughout to emancipatory consciousness, is still the basis for building a political community that puts us on the path towards a good society. The way to make us strong enough, wide enough, and deep enough to carry out the required socio-economic changes is to make the entire process an erotic adventure. A group of monogamous couples is a boring place, dead spirit, because you cannot stifle the erotic basis of community and hope to keep it alive and well. Gatherings and meetings of any kind do not work. Politics is bleak in America; we have come down to the primal energy of Eros as the source for a genuine political revival. Only by allowing sexual energy to flow more openly, as in aboriginal societies, can aware people create and sustain enough human cohesiveness and solidarity to make a true beginning... Read the whole essay (includes the above extract; scroll to the third section of the essay, entitled "Family", to continue reading where the above extract leaves off).

©2004 Glenn Parton

WHY SERVICE
STINKS: CORPORATE APARTHEID


WHY SERVICE
STINKS: CORPORATE APARTHEID
09/04/2004 03:52 PM
first class
Some articles have a long shelf life. Case in point: This BusinessWeek cover story from four years ago called Why Service Stinks. Bottom line is that, like everything else in the US, and to a lesser (but growing) extent elsewhere in the West, your value as a consumer (and as a citizen) is a direct function of your wealth and your propensity to spend it. So if the computer of the person who's serving you says you're the buying rep for a ten billion dollar company, believe you're going to get great service. But it that computer says you've only bought one thing from them before, and it required service under warranty: "Sorry, we seem to have a bad connection." *click*

This is part of a larger malaise that tries to make us believe, for the benefit of the corporatist aristocracy that owns and runs more of our lives every day, that we are only what we buy. If it's easier for you to buy a replacement for the shoddy item you bought, than to return it or get it fixed, then if you can afford to do so you'll replace it. The vendor will therefore make sure it's easier to buy new than repair or return it under warranty. And if you can't afford to buy a new one, the vendor doesn't want to know you.

Companies know just how good a customer you are--and unless you're a high roller, they would rather lose you than take the time to fix your problem, says BusinessWeek. They explain how companies allocate service reps according to the amount of business they get from each customer group (which is why, for example, corporate Dell customers are routed to one 'help line' while 'retail and home' customers get the Indian help line). They call this practice of triaging customers by wealth and spending habits corporate apartheid and that's a perfect analogy for it. The world in which corporate aristocrats live today is increasingly separated from all contact with the masses: Private chauffeurs, private rooms in private clubs and restaurants, private schools, private jets (and Elite Class perks when they're forced to travel on the same planes as menials), private rooms in private health care facilities. The people who live in this bubble of fawning privilege have no idea what life in the real world is like: they never see it, and they never have to deal with it. This remains my #1 concern with the concept of The Support Economy (though its author, Ms. Zuboff, was gracious in trying to refute this concern in personal correspondence with me): That only the very wealthy few will be able to afford it.

The BusinessWeek article shows that the customer experience is a function of wealth and spending no matter what industry is supplying the product or service: financial institutions, brokerage houses, retailers, machinery manufacturers, phone companies, airlines, insurance companies, you name it. It's no accident that the code for spending volume on many computerized customer information systems is called Status or Class or Value.

A Maytag exec sees nothing wrong with this. People who buy top-of-the-line "not only want more service, they deserve it", he says. If he had been referring to a racial class rather than an economic one, such a remark would provoke outrage.

BusinessWeek foresees a future in which "the service divide may become much more transparent. The trade-off between price and service could be explicit, and customers will be able to choose where they want to fall on that continuum. In essence, customer service will become just another product for sale." So the discrimination will depend not on your wealth or past spending volume, but on what you're willing to pay now for 'superior' service, or to jump the queue. Is that fairer? Do we all deserve the same level of service, or should service depend on what you can afford? Where do you draw the line? In Canada, we (most of us, anyway) consider the idea of the rich jumping the queue for critical medical services to be morally repugnant, but in the US this is accepted as natural, just 'the way things are'. So much for "give me your huddled masses".

I remember a few years ago I was waiting in a long customs and immigration line-up in a sweltering third-world airport terminal at 1 a.m. chatting with the son of the British High Commissioner to that country who'd come in on the same flight. Suddenly, a boy came rushing up to me, asked my name, and then said "Give me your passport." When I looked alarmed, he pointed to a mezzanine gallery where the friend who was meeting me on my arrival was waving and nodding. The boy took my hand, walked me to the front of the long line, whispered in the ear of the customs agent, and I was whisked through, no questions asked, and into my friend's waiting car. "In this country, it's who you know, not how much money you have, that counts", she said. I was embarrassed and astonished. But is this any worse than the system that rushes first-class airplane passengers in many cities through shorter, less confrontational customs and immigration line-ups?

Call me naive, and idealistic, but all kinds of apartheid offend me. The wealthy and the connected don't deserve any better service than the rest of us. To the corporations that believe that service should depend on what the customer's 'worth', and the rest should either self-serve or go away, my response is: Welcome to my Boycott List. Good-bye.

GICLEE, AND
THE INNOVATION AND ETHICS OF ART
REPRODUCTION


GICLEE, AND
THE INNOVATION AND ETHICS OF ART
REPRODUCTION
06/26/2004 11:20 AM
DLWinston
I love the work of photographer Dav id Lorenz Winston, so when I saw what looked to be an original oil painting by him entitled "Solitude", at an unbelievably low price, I couldn't believe my eyes. I was right not to -- it wasn't an oil, but a giclée print of a photograph on a textured gloss or surface-treated canvas, so it looked, at least to my untrained eye, like an original oil. It glimmers in the light and reflects light off the sides of the pigment as you move, just like hand-painted oil or acrylic. Giclée (invented by rocker Graham Nash) is like inkjet on steroids -- 12-colour hi-res inkjet copies produced one-off from a digital master. By contrast, most prints use lithography -- an upscale dot-matrix technology but with only four colours used and relatively poor resolution.  The combination of giclée and gloss/surface treated canvas is a great example of innovation, and I commend the studio, Northland Art Company, for using it. The photo above (excuse the warp -- my lousy photography) is taken from the giclée-on-canvas print; a plain print by Winston from his website is below. You can get an idea by comparing them of the richness and three-dimensionality that this ultra-high-resolution colour and stippling effect adds.

DLWinston2

paint closeupWinston's work looks almost surreal, as if it were photoshopped, but the giclée-on-canvas (close up sample at right) seems to restore its 'authenticity', by psychologically transforming it from a photo (a mechanical reproduction), to a painting (a man-made reproduction).

When a photographer doctors his shot, unless it's very clever and artistic we're inclined to call it fraud. But when an artist uses paint or watercolour to portray something in a distorted, exaggerated or surreal way, whether it's real or imagined, we call it art.

The distributor at Northland said the process can double the walk-by sales of a print. And the process can make a poor art collector look like an affluent collector of originals. Now I'm wondering if it would be possible to take some of my 'flat' prints and either surface-treat them, and/or re-print them onto textured canvas, so they look like the original watercolours, oils or acrylics instead of just prints. Any artists tell me if that's possible? And what are the ethical issues of re-printing (for personal use only) or surface-treating a signed print -- does this open up the same issues for the art world that digital copying and file-sharing have produced for musicians and film-makers?

DISASTROUS
US EMPLOYMENT REPORT FOR FEBRUARY


DISASTROUS
US EMPLOYMENT REPORT FOR FEBRUARY
03/06/2004 02:08 AM
US employment
Even the pessimists didn't expect the horrendous February employment report issued by the labour department today. Employment grew by an insignificant 21,000 people, compared to the increase in the labour force of 150,000, and the forecast just last month from Bush's office that between 2.6 million and 5.0 million net new jobs would be created this year. As I promised, I'll be tracking this each month.

But it's even worse if you read the whole report. The entire increase in February was a result of hiring by federal and state governments. Private sector employment actually declined. And the labour department also admitted they had overstated January's and December's employment growth numbers by 15,000 and 8,000 respectively. So total US employment at the end of February was actually 2,000 people less than last month's reported number.

In light of record profits by many large corporations in recent months, no one should have any illusions that Bush's tax cuts for the rich will ever somehow 'trickle down' to the rest of the people. This data shows that profit growth is now occurring entirely on the backs of American workers, and from 'productivity' improvements due to downsizing, outsourcing and offshoring. Big corporations are already gouging as much revenue from struggling American consumers for their overpriced, increasingly imported products as they can, so future 'growth' must come by cutting and exporting jobs.

Not surprisingly, the stock market shrugged off this horrible news, since although it doesn't bode well for consumer buying power, it allows the Fed the excuse to keep interest rates low for another month, keeping the cost of massive corporate borrowing (and the interest cost on the astronomical and still-soaring Bush debt) manageably low. But like everything else in our economy, these stock market levels and interest rate levels are unsustainable. Big bubble ahead.

THE STOCK
MARKET AS PONZI SCHEME


THE STOCK
MARKET AS PONZI SCHEME
05/07/2004 01:32 PM
(Warning: some financial math ahead.)

s&p 500
A Ponzi scheme, named after its early 20th century inventor Carlo Ponzi, is a form of pyramid scheme. Basically it involves selling a nearly worthless security to a small group of investors, with the promise of great returns if they promote the security to more investors, and so on, ideally, forever. Like any pyramid scheme or chain letter, of course, it eventually collapses when it runs out of suckers. The first ones in get rich, and the last ones in (much greater in number) get shafted.

As we all know, the stock market is focused on the short term, and fluctuates wildly in response to a single quarter's earnings, external economic events, even rumour. If you look at it holistically and long-term, however, it has all the markings of a century-long Ponzi scheme, the most lucrative, and potentially most devastating, in history.

Let's take a look at the US S&P 500 as a surrogate for the entire stock market, the entire market for equity securities of listed public corporations. The index goes back to 1917, but was revamped in the 1940s and recalibrated so that the index for the average of 1941-43 was 10. It slowly rose to 100 over the next 50 years, and then to 1000 over the next 12 years.

This broad index earned, in 2003, about $55 per average share of the component securities, using GAAP (generally accepted accounting principles). So at its current level of about 1100, it has a P/E (price-to-earnings) ratio of about 20. That means investors are willing to pay $1100 now for a share that will theoretically 'pay back' $55 next year, and hopefully successively more in future years, to justify the 'present value' of $1100. To think of ir another way, it's like a bank charging you $55 this year, $65, say, next year, and so on for at least 50 years, as 'interest' on a loan of $1100. The 5% interest in the first year isn't very attractive for such a risky 'loan', but since future 'interest' will be dependent on (hopefully rising) earnings, there is the prospect of a very lucrative return eventually.

So the S&P 500, like all equities, is said to 'discount expected future cash flows'. A general rule of thumb says that the P/E ratio approximates the annual expected growth in earnings, so that means the investor in the market is expecting earnings to grow by close to 20% each year, essentially forever. How is that possible? Well, it isn't. Earnings grow because (a) prices increase, (b) costs decrease, and/or (c) volume increases. In a 'free' market economy, prices are determined (theoretically, now) by competition -- new competitors will enter the market, and/or existing competitors will adjust their prices, to the point that their return on invested capital is just high enough to justify the investment risk. That level, in a low-inflation economy where the alternative 'risk-free' investment in GICs and bonds is only 2%, is roughly a modest 7%, with the extra 5% compensating the investor for the risk implicit in equities. And, in the long run, volume can't increase -- there's only so much market for anything, and once it's saturated, earnings should therefore level off at a flat rate.

Let's suppose we've more or less reached that state now. Let's also set aside the fact that the $55 earned last year by the average share is likely considerably inflated -- there are undoubtedly some more undetected Enron-type exaggerations out there in some of these 500 companies, and GAAP allows capitalization of stock options and other near-fraudulent practices that significantly overstate 'true' earnings. Is the $55 a fair return on investment in these companies? To answer that question we need to calculate what the investment is. According to the S&P, this $55 represents a 17% return on investment. In other words, the net assets or 'book' value of the average share is $55/17% or about $325. We already indicated that a reasonable return, given the risk, was 7%, which on $325 would be about $22 per share.

Why are stocks earnings $55 per share when in a 'free' market they should only be earning $22? To answer this we need to look at the three components that make up ROI (or more correctly, return on equity -- ROE). These three components are: Margin (profit/sales), Turnover (sales/assets), and Leverage (assets/equity). Leverage can be inflated by excessive borrowing, which companies can get away with in times of low interest, but which boomerang when interest rates spike. Leverage can also be inflated by stock buy-backs, where the company essentially uses excess cash flow to buy back its own stock and hence increase the value per share of the remaining stock -- but this is a form of cannibalization, and leads to the same imbalance between debt and equity. Neither is sustainable. Turnover can be increased by lowering inventories, factoring and off-balance-sheet financing, but ultimately tops out -- you need to have a certain amount of money tied up one way or another in assets to be able to run an effective business. So you're left with Margin, which ultimately is the only explanation for the enormous ROE of $55/share, when in a free competitive market someone should be willing to accept $22/share.

The truth is that the market, and big corporations, are far from efficient. Many industries are heavily subsidized by governments to the tune of billions of dollars in kickbacks -- er, I mean, support payments -- per year. Big corporations also work as oligopolies to prevent smaller companies from entering their markets and charging more reasonable prices for their products. We, the consumers, are in fact paying $55 for goods and services that could be sold for $22 and would still provide the corporations with a very reasonable return. If and when government subsidies end, oligopolies are broken up, and the market for goods and services truly becomes free and open, the S&P 500 should then generate $22/share each year, a 7% ROE, still an attractive return in a low-inflation economy.

So we have a number of factors at work, conspiring to drive up stock prices in the unsustainable illusion that double-digit growth can and will continue forever, or at least until we're dead and it isn't our problem anymore. We have big corporations earning exorbitant returns, two and one half times a reasonable level given the risk, paid for by the taxpayer and consumer (the same people who then take what's left of their meagre paychecks and invest it, with insane trust in the brokers' unsustainable recommendations, in the stock market). And we have a P/E ratio that is already assuming that these wildly inflated, taxpayer subsidized, price-gouging levels of profit will continue to rise even further, at close to 20% per year, forever. Voilà, Ponzi scheme, par excellence.

Let's do the math. Take the $22 per share that big corporations should be earning per share in a properly regulated and open market. Acknowledge that the assumption that these earnings are going to grow in the future, when markets are saturated, consumers, corporations and governments are already buckling under grotesque and unprecedented debt loads and cannot afford to buy or pay more than they already are. Discount that annual stream of $22 of earnings for 50 years at a reasonable 7% discount rate. Know what you get for the fair value of the S&P 500 with these calculations? About 300. That is what, when you strip out the growth hype, the subsidies, the price-gouging, and the unsupportable P/E valuation, the S&P 500 should be trading at. Not 1100.

Eventually the Ponzi scheme will collapse. There may yet be time to con yet more foolish investors into believing that it will rise from 1100 to 1500 to 2000 or 5000 or higher, and if investors can be duped into believing that's what shares are worth, that's what they'll trade at. This scheme has been running for a century, and made many people millionnaires. But eventually we, or our children or grandchildren, will realize that the S&P 500 should be at 300, and since stocks always trade at what people think they're worth, that's where the S&P 500 will end up. The millions left holding the bag will lose most of their life savings, their pensions, everything.

(Oh, and if you change the assumptions about inflation and interest rates, the above valuation doesn't change. Future values and discount rates both go up proportionally, so the inflation-adjusted present value stays the same.)

Even the brokers can see the writing on the wall. They will now try to convince you that by wise investing you can 'outperform the market' by buying low and selling high, even if the market is ultimately doomed to do no better than go sideways. This is another great variant on a Ponzi scheme. It's the stuff that has hooked the new breed of gambling addicts called 'day traders'. For every investor whose holdings 'outperform the market' there will be, of course, at least one loser. But the magic of Ponzi is that it's always the other guy, the next guy, the not smart enough guy, who will get burned. You'd be better to play slot machines or buy lottery tickets -- at least the potential payout isn't overstated by 250%.

In addition to the perpetual-growth Ponzi scheme, and the 'outperform the market' con, brokers also make scads of money from IPOs -- initial public offerings. As James Surowiecki has elegantly pointed out, the IPO is a scam by which an aptly-named 'syndicate' of investment firms ('underwriters') buy a mass of shares from the company 'going public', at about half the price per share they know they can flog them to gullible investors, many of whom rely on these very brokers for investment advice. They then dump their shares on these investors, knowing that the price will promptly drop back close to the IPO price. The underwriting brokers get rich, and the unsuspecting customers get burned.

That's the reason Surowiecki and others, most recently Lawrence Fisher in yesterday's excellent analysis over at our mother ship Salon.com, have urged Google, potentially the most lucrative IPO of all time, to screw the brokers and either sell all the shares directly to the public by auction, or, even better, not to go public at all, and save the delirious investors the grief they will suffer when they find out Google has no direct line to God, and hence isn't worth a million dollars a share.

Eventually we, or our descendents, will learn (or have no choice but) to 'just say no' to dysfunctional stock markets and all the evils they breed. Until then, we'll continue to be addicted to short-term thinking, the illusion of perpetual growth, paying too much for everything we buy, subsidizing public companies with our taxpayer dollars, downsizing and outsourcing and offshoring as 'productivity enhancement', and putting up with the atrocious greed, corruption and devastation of insatiable global corporations that pull the strings of politicians like puppeteers, all in the name of 'maximizing shareholder value'. It's addictive gambling with a staggering cost, it's insane, and it's fraud.

GOOD,
NON-COMMERCIAL HEALTH INFORMATION


GOOD,
NON-COMMERCIAL HEALTH INFORMATION
09/11/2004 10:51 AM
lpiThe Linus Pauling Institute at Oregon State University has a site with useful information about 'micronutrients': vitamins, minerals, other nutrients (like Omega-3 Fatty Acids and Co-enzyme Q10), phytochemicals (trace chemicals in various plants), and the foods that contain all these nutrients. For each nutrient, you can learn its impact on the body, diseases it can help prevent or treat, where you can get it, and interactions with other nutrients, foods and drugs. The entire database can also be sorted by disease instead of by nutrient. Pauling was known, of course, for his controversial claim that large doses of vitamins can prevent the common cold and other diseases.

The site is very thorough, quite technical (but still comprehensible), and makes fascinating reading.

Thanks to tudogs.com for the link.

Speaking of health information, Health Central (the Dr. Dean Edell site) hosts the full (from what I can ascertain) contents of one of my favourite books, The People's Pharmacy. Learn how to make safe, effective treatments from natural, common ingredients that work better than most over-the-counter remedies. Find out which alternative remedies work, which are placebos and which are downright dangerous.

THE VICIOUS
CYCLE OF ILLIBERAL 'DEMOCRACY'


THE VICIOUS
CYCLE OF ILLIBERAL 'DEMOCRACY'
03/06/2004 02:08 AM
Third World Democracy cycle
In his book The Future of Freedom, Fareed Zakaria argues that democracy cannot be imposed on countries that have no foundation of constitutional liberalism. Without such a foundation, he says, there are not sufficient self-imposed checks and balances to prevent the government from falling victim to a predisposition to nationalistic excess and corruption that political power inevitably brings with it. I've been watching the situation unfolding in Haiti and Venezuela, where once well-intentioned and widely-supported populist governments have fallen out of public favour and are in the process of being overthrown by Western-backed opposition groups.

It occurred to me I've seen this all before, and it's like a bad replay of a vicious cycle that seems to play itself out again and again in most of the so-called third world 'democracies'. I've illustrated it, in over-simplified terms, in the chart above. The boxes in red show the phases of the cycle where nationalists and populists are in power, and those in blue show where pro-Western elites are in power. It's an endless cycle of hope, disillusionment, corruption, cynical foreign interference and despair.

In countries with sizeable resources, like Iraq, the West tends to intervene to short-circult the cycle and replace one pro-Western government, when it gets too corrupt or independent, with another. In countries that are resource poor, like Bolivia, the West tends to ignore the woes of the prevailing governments regardless of their political stripe, using economic restrictions to keep them in line, and allowing prolonged crises to remain unsolved, stalling the cycle where Argentina and North Korea are shown on the above chart. This space is the hardest and most important to move forward from, and it is the space that many African nations have occupied for most of the time since they became independent of their colonizers.

Occasionally, countries break out of the cycle. This usually happens of the country's own accord, on its own schedule, and only once constitutional liberalism has taken root. Chile and South Africa, for example, after each going through a particularly bloody cycle, may have finally had enough. They look, at least for now, to have imposed enough checks and balances on government, and enough institutions of constitutional liberalism, to have escaped the cycle.

In his new book, Forging Democracy, Geoff Eley argues compellingly that democracy is a relatively recent, fragile, and hard-won accomplishment, one that still exists legitimately in very few countries. All it takes is a coup, an invasion by a non-democratic neighbour or a stolen election to take a country out of the virtuous cycle of democracy in the upper left of the chart, and hurl it back into the lower right where the cycle begins all over again. For most of the world, for most of human history, that much power has been just too much to handle.

The message, which Zakaria and many others have made, is that countries without a heritage of democracy and constitutional liberalism need our (non-military) investment, our support and our patience. They do not need oppressive and unrepayable debts or 'free' trade rules rigged in favour of heavily-subsidized Western multinationals. They do not need military intervention or political interference every time they slip, as we all did, on the hard road to democracy, and every time they elect or find themselves ruled by a government whose political and economic ideas are at odds with ours. Let them build their own nations, supported by Western humanitarian and educational aid with no strings attached, and democracy may eventually take hold. Fail to do so, and the cycle will continue forever.

NATURAL
ENTERPRISE: FILLING AN UNMET NEED


NATURAL
ENTERPRISE: FILLING AN UNMET NEED
09/03/2004 04:31 PM
(Fourteenth of fifteen* instalments of the upcoming book Natural Enterprise. )

nat enterprise"Find a need and fill it". I have heard this quote from no fewer than a dozen successful business leaders. Ted Rogers, son of the inventor of the alternating-current radio tube (that allowed radios to be powered by electricity), and one of Canada's most successful entrepreneurs in his own right, recognized a need for more varied radio and television programming in Canada, so he bought up some new and very inexpensive licenses, for FM radio stations (when there were no FM stations and few FM radios), and for Cable TV distribution (when there were very few cable distributors or customers). Ted usually starts his speeches with the six-word quote that began this paragraph.

Entrepreneur Magazine lists 'find a need and fill it' as Rule #1 for business start-ups. Chuck Frey's 'Innovation Tools' says these six words lie at the root of any business success. It's the most important business advice you can give.

But what does this mean? It means that every successful enterprise's offerings (products and/or services) meet four criteria:
  1. They fill an unmet business, social or consumer need.
  2. The enterprise understood why the need wasn't already being met, and overcame those obstacles.
  3. The enterprise has the competencies to effectively create and deliver offerings that fill that need.
  4. The enterprise has the resources to bring those offerings to the marketplace.
This may sound like a simple recipe, but it's actually quite difficult to achieve. The market for products and services, though far from perfect, is reasonably efficient at identifying and satisfying needs. If you find an unmet need, there is almost surely a reason why that need isn't being met by some other enterprise. You need to find out what that reason is, and overcome it. And then you need to gather a team of people with the collective competencies to design, produce, market and distribute the product or service that meets that need, and the resources (physical, financial and intellectual) needed to do so effectively. Easier said than done.

The key to doing this is in research, the difficult, time-consuming (but usually inexpensive) process of discovering the who, what, when, where, why and how of unmet needs. There are two kinds of research: Secondary research entails reading and browsing online to gather information that has already been published about the market, and need, and the possible solutions to it. Primary research entails talking to people directly to answer these questions, gathering unpublished information and intelligence. Successful needs identification usually stems from primary, not secondary research.

How do you go about doing this? To some extent it will depend, of course, on what the business idea is. You're going to have to be creative and patient and methodical in solving the all-important problem of identifying what the market needs, which is not already being satisfied by existing products and services. That means you're going to have to take the time to learn a lot about the marketplace, and about customers. Here are some ideas to get you started:
  • Look at changes and trends in the marketplace: What's hot, and what new needs will the demand for suddenly-hot products and services spawn? How are consumer attitudes changing? How are buying behaviours changing? How is the market changing to respond to changing consumption patterns?
  • What are people complaining about? Every complaint reflects an unmet need.
  • What problems are businesses facing? What's keeping executives awake at night? What could you offer that would let them sleep better?
  • What do people think there's never enough of? Sustained shortages represent business opportunities.
  • What are the gaps in products and services? In The Support Economy, Shoshana Zuboff describes the next economy as one where the customer's needs are met 'end-to-end'. People don't have time or patience to fill in the product and service gaps, like when the great product breaks down and there's no backup, or when the daycare service closes two hours before they get home from work. A gap implies an unmet need.
  • Likewise, is there a new service that you could 'wrap around' an existing product or service to make it more valuable? (Offering haircuts and rinses in people's homes and offices, or dinner on the commuter train, for example.)
  • In Innovation and Entrepreneurship, Peter Drucker identifies seven areas of innovation opportunity resulting from discontinuities, all of which can be used to unearth unmet needs:
    • Unexpected occurrences (if Kerry wins in November, what new market opportunities will that present?)
    • Perception/reality incongruities (when we realize that greenhouse gases will bring about massive climate and environmental change in our lifetimes, how will consumer needs change?)
    • Process weaknesses or needs (some believe advertising has no future: if they're right, what will business need in order to get information to consumers in other ways?)
    • Industry and market changes (what will $160/barrel oil mean to us all?)
    • Demographic changes (with a huge number of people retiring in the next 10-20 years, what will they do with their time?)
    • Buyers' attitude and priority changes (consumers see file-sharing as a work-around for CD price-gouging and TiVo as the solution to lousy program offerings and excess commercials -- what does that mean for these industries?)
    • New scientific and business knowledge (how will RFID devices change the way we live, shop, work, and protect our privacy?)
  • Look at basic, overarching human needs: Health, safety, education, time, decent quality of life, meaning, recreation. How are our experiences of these things currently unsatisfactory, and how might they be improved?
  • What great ideas failed, and why? Maybe they were ahead of their time, and their time is now.
  • What's happening to transform certain industries, or economic sectors like education, public health, and even defense, and how might those transformational ideas, products, processes, technologies and models be applied in other industries and economic sectors?
  • What are big corporations looking to outsource? Could you offer them what they need in those areas?
  • What small "niches of need" exist in big business that other big businesses can't be bothered to address? (Event planning for example).
  • What small "niches of need" exist in consumer markets that big, unspecialized businesses can't be bothered to satisfy?
  • What new regulations exist that need compliance tools, processes, advice on compliance, and assistance?
  • Is there a market somewhere in the world for something we take for granted but they don't have at all? And vice versa, do people in some other countries take for granted things that we have never considered selling here? In Europe, for example, some movie theatres offer excellent cuisine and fine wine -- would that work in North America?
So now you've identified an unmet need, or, better, a whole raft of them. How do you investigate why these needs aren't already being met, and identify the competencies and resources that your enterprise will need to galvanize to fill those needs? The successful entrepreneurs I know all say they talked to a lot of people -- potential customers, potential suppliers, prospective competitors, experts in business startups, industry experts, market analysts, and others -- before they did anything else. The more people you talk to, the more you will learn, the closer the consensus of those people will approximate the true marketplace for your idea, the more alternative ideas you will be able to consider, the less likely you will hit the landmines that undo so many businesses with great ideas who rush prematurely into the market with suboptimal solutions. As you do your research, keep asking these questions until you're highly confident that you know the answers:
  • What exactly is the need?
  • Who exactly is the customer (the group that has that need)?
  • What are the alternative solutions to it? What are the benefits and drawbacks of each alternative? Which, all things considered, are the best, affordable alternatives?
  • Who is offering, and who could easily offer, each of those solutions? Why aren't they already offering these solutions?
  • What competencies and what resources would your enterprise need to have to bring the best alternatives to market?
No matter how wide a net you cast, you will probably be able to winnow the list down to a very few viable alternatives for each of a few needs that you believe your enterprise could competently satisfy. The best way to decide among these alternatives and needs is to do even more, mostly primary, research. Take a sketch or a prototype of your solutions (that's plural) to a significant cross-section of prospective customers and ask them to choose between them. Ask them how much they'd pay for it. Ask them what's wrong with it and what's missing. Ask open-ended questions (not just multiple choice or true/false, the way so many telephone 'surveys' do) and listen and take notes on the answers. If you're genuine and enthusiastic you can gather extremely valuable and reliable information this way, information you cannot get any other way, and which no one else will have.

You'll also learn a lot about the research process, and you'll get better and faster at it the more you persevere. I know researchers who are the de facto Subject Matter Experts on a lot of subjects, far more informed, and better able to substantiate their opinions, than the gurus who have worked in the industry all their lives. Good primary researchers have the benefit of current information gleaned directly from the horses' mouths, a lot of them -- the Wisdom of Crowds.

You might think it takes a lot of gall to get so many people to give you so much information and to offer their opinions free of charge. But entrepreneurs and researchers I know tell me people are often glad to help, and to offer their opinion, as long as the demand on their time is modest and that the solicitation is polite and personal. That means, ideally, face-to-face, with the telephone used only to secure an interview with them. Prepare to wear out a lot of shoes doing your research.

Because business' products and services are so diverse, it's hard to generalize beyond this point about the process of Filling an Unmet Need. As the next three chapters will show, not only does going through this painstaking and time-consuming process almost guarantee you success, it can also dramatically reduce the amount of time, effort and money you need to spend promoting and marketing your product or service (you've already met a lot of your first customers, and if you fill their unmet needs they will spread the word to others -- and take some pride in having played a part in your success), and it can even reduce the amount of money you need to raise to launch the enterprise. But most importantly, you should follow this process, gruelling as it may be, because it works. If you doubt me, talk to any successful entrepreneur about the value of doing this, and you'll be convinced.

In fact, this book, and the university-level Distance Learning course being built around it, came about precisely by this process: Prospective entrepreneurs, MBA students and professors I had been talking to over the past year kept telling me there was an urgent need for proven, comprehensive, practical business advice for entrepreneurs, both those looking to start their first business and those disenchanted with the struggle and disappointment that 'traditional wisdom' about entrepreneurship had led to. So I'm confident that this book will be a success and prove the entire point of this chapter, and without the need for a massive book publicity campaign.

* As the book nears completion, I've taken the liberty of revamping the order and the organization of the chapters somewhat. Chapter 11 (Day to Day operations) will now become part of an expanded Chapter 5 (Improvisational Planning and Day to Day Management), with additional material on self-managed enterprises (defined goals, roles and collaboration processes), on entrepreneurial decision-making (communication, consultation and consensus-building), personal productivity improvement and management by 'walking around'. Chapter 10 (Launch & Life Cycle) is being renamed Business Evolution and will be the final chapter in the book (an excerpt from this chapter, describing organic life-cycles, complex adaptive systems, succession planning and 'natural death', will appear next week in this blog). The material on Innovation will be spread across three chapters: The Importance of Innovation (why it has been historically the #1 driver of business success); An Innovation Culture (including how to develop core innovation competencies); and The Innovation Process. Confused? A complete table of contents will appear with next week's instalment. The final book will also include about 50 'mini-case studies' drawn from my personal experiences with entrepreneurs, and from some of the leading literature on entrepreneurship: Success stories of companies that have exemplified Natural Enterprise, and war stories of those that, mostly, have not. Many thanks for all the comments from readers that have helped make writing the book a joy, and a truly collaborative experience!

DAVE SNOWDEN
ON KNOWLEDGE MANAGEMENT


DAVE SNOWDEN
ON KNOWLEDGE MANAGEMENT
05/11/2004 12:13 PM
PKM
One of my peers in the badly-named discipline of Knowledge Management is IBM's complexity guru, Dave Snowden. Last year Dave wrote a paper entitled Managi ng for Serendipity, which I really enjoyed. Dave appears to share my disdain for the context-free capture and 'codification' of people's business knowledge in massive 'knowledge bases' just in case someone else might be able to benefit from that knowledge sometime in the future (assuming they can find it).

Dave's paper explains how senseless this expensive exercise is. I have outlined in my Personal Knowledge Management articles why I think Knowledge Management energies would be much more effectively spent (1) developing social networking applications and competencies, and (2) developing personal content management applications and competencies, focused on the specific, individual needs of the organization's front-line knowledge workers.

In the above-mentioned article, Dave asks the question: If capturing 'best practices' and similar context-deficient knowledge in central repositories is, except in limited cases*, ill-advised, what if anything should organizations be collecting in centralized 'knowledge bases' and what centrally-coordinated programs should be used to encourage learning and knowledge transfer? He suggests three possibilities:
  1. Narrative Databases: Unfiltered repositories in which people can record stories about events that they learned from personally. Dave warns against imposing interpretations and rigid taxonomy on such stories, stressing the importance of serendipitous reading of them. He also sees these as a significant opportunity for recently retired employees to contribute to others' learning. Dave offers a highly-regarded course< /a> in the craft of story-telling.
  2. Social Network Stimulation: Databases, tools and programs that encourage and enable employees to improve the breadth, depth and effectiveness of their personal networks. In a recent article in Sloan Management Review, Rob Cross, Tom Davenport and Susan Cantrell entitled The Social Side of High Performance (available only by subscription) the authors show that effective development and use of social networks correlates more than anything else with high performance rating of knowledge workers.
  3. Disruptive Pattern Breaking: Providing fresh thinking, ideas from unusual sources, and challenges to accepted ideas and procedures are healthy in any organization. By broadening employees' exposure to such material, organizations can stimulate innovation and provide new perspectives that can sharpen critical skills and hence improve work effectiveness and decision-making.
Although many people find Dave's writing dense, even intimidating, I find his arguments to be well-supported, pragmatic and eminently practicable. These three initiatives, in tandem with programs to develop social networking and personal content management applications and competencies, offer the promise of finally realizing the 'Knowledge Advantage' that those of us in KM have been striving for, for a decade.

* Dave acknowledges the value of 'best practices' in internet payment systems and safety procedures in a nuclear power plant, for example.

AN
INTERACTIVE TABLE OF CONTENTS FOR
BLOGS


AN
INTERACTIVE TABLE OF CONTENTS FOR
BLOGS
05/12/2004 12:41 PM
Dave's Blog Taxonomy
As you may know, I've been maintaining (manually) detailed tables of contents of my blog posts (one per blog 'category') since I started. They're a bit clumsy, but they get a fair bit of traffic so I know people are using them. Right now they exist as six 'stories' and I thought it might be interesting to try to put them together into a single, interactive index. I'm competent in neither HTML nor Radio's 'outlining' function (I confess I don't even know how to use anchors properly -- the twisties below and the links in the graphic above don't work, and links below should really take you to the specific subcategory within the table of contents), so I can't make it pretty or functional, but you can get the idea of how it might work:

.BLOGS & BLOGGING:

.BUSINESS

.ARTS & SCIENCES

.ENVIRONMENTAL PHILOSOPHY

.POLITICS & ECONOMICS

.CREATIVE WORKS

My six categories have a total of 40 subcategories, of which five (Blogs in Business, Technology, Stories & Narrative, New Collaborative Enterprise, and Environmental & Social Economics & Law) overlap categories and hence appear under two categories each. The ten most popular subcategories (most linked, and most commented-on) are shown in bold. This taxonomy is essentially the same one I use for my filing cabinet tabs and for my My Documents subfolders, except that they omit the 'housekeeping' type tabs and subfolders that house my background papers, messages and private and personal records.

I am not offering this as any kind of framework for a 'universal' taxonomy. In fact, I've been adamant that any personal content management system needs to allow us to index our documents and messages any way we want, our way, at whatever level of granularity works best for each individual. Universal taxonomies just don't work. But if we think of a blog as the 'public area' of our personal content, the shareable part of our personal 'filing cabinet', I thought it might make an interesting case study in how we might best 'present' each individual's publicly-available 'stuff' for effective browsing by others.

I see the blog, and at a broader level the 'tabs' of our personal content management system, our 'filing cabinet', as nothing more than 'addresses' or destinations to send content to. So although Microsoft would have us believe that 'saving' a document or message, 'sending' a document or message to someone else, and 'publishing' a document or message to a blog or website, are three fundamentally different functions and applications, I see them as conceptually indistinguishable -- they're all actions that move content from one specific space to another. That's why I have proposed a single, intuitive Workspace Manipulation and Document Annotation tool to replace virtually every application users have on their PCs today, a tool that would finally make PCs accessible to the billions of technologically challenged among us. But I digress...

I can envision the Interactive Blog Table of Contents working in one of two ways:
  1. Map Layout: The table of contents would be displayed graphically, as in the top diagram above. Clicking on any of the 40 subcategory links would replace the map with a hotlinked list of posts in that subcategory -- showing title, date, author (if applicable) and a brief synopsis or abstract of each post.
  2. 'Outline' Layout: The content would be displayed, possibly in the blog sidebar, in 'outline' mode: Clicking on the 'Table of Contents' box would open up the list of the 40 subcategories, and then clicking on any of them would display (probably in a separate window)a hotlinked list of posts in that subcategory -- again, showing title, date, author (if applicable) and a brief synopsis or abstract of each post.
How useful would this be for you? If you're not one of those that browses my tables of contents, would this kind of functionality be useful on your own blog, even if only to help you find your own archived posts without having to use a hit-and-miss search bar? Could you envision using this tool more broadly as a means of indexing everything in your My Documents folder and Inbox, and perhaps even all the hard-copy stuff in your filing cabinet as well?

Ultimately, I can see the development of an invisible (to the user) 'metadata layer', which would take our preferred organization of our personal stuff and translate it into some universal standard, and then as needed into each reader's personal organization of his/her content, so that for example if Jon Husband wants to browse my publicly permissioned content, he won't see it organized as I have, above, but will instead see it automatically reorganized and relabelled using his personal taxonomy and nomenclature. I believe this 'metadata' layer development will be one of the most interesting and important technology challenges of this century.

In the meantime, if there's sufficient interest, I'll buckle down and learn enough HTML and Outlining to implement either solution (1) or (2) above for my blog.

EXPERTISE
FINDERS: POLLARD GOES LOOKING FOR
ANSWERS


EXPERTISE
FINDERS: POLLARD GOES LOOKING FOR
ANSWERS
08/06/2004 11:13 AM
expertise finder
How can we ever hope to produce effective Expertise Finders when we can't even get people in our own organizations to keep their personal information up to date? That's a question many professional services organizations ask constantly -- the simple internal process of putting together a business proposal, solving a problem or assembling a project team is often, nightmarishly,
  • inefficient (takes too long),
  • ineffective (often doesn't identify the best people for the project/problem),
  • unduly subjective (people pick people they like to work with over people who are better suited),
  • arbitrary (people may be selected because they are under-assigned or located physically close to the customer, even if they are really inappropriate choices for the task), and
  • unreliable (not only is the information on which the selection is made usually outdated and incomplete, it's often inaccurate, self-aggrandizing and unverified).
How even more hopeless, then, is the dream of developing an Expertise Finder that will find the best experts in the context of a particular project need outside the organization, where the data is even less structured, the content even less complete and less verifiable, and the internal tools don't work.

A decade ago I read a prediction that, by today, the Internet would have spontaneously (by a self-managed process) developed a database of every consultant in the world and a verification system to go along with it, so the big consultancies would all collapse, and customers would essentially pick their own consultant teams person-by-person, not limiting themselves to the employees of any one consulting organization. This hasn't really happened, because normally the customer picks only a project leader, a consultant (usually in a big consultancy but sometimes an internal person or even an outsourcer) who they then trust to assemble the rest of the project team. If the work's done well, the consultant will be rewarded for his/her choices, but no one really second-guesses those choices or the deeply flawed, sub-optimal way he/she makes them. We use similar processes to assemble project teams of other types of experts: We pick our GP but rely on him/her to refer us to specialists, and we pick a general contractor and usually rely on him/her to pick the subcontractors, for example. The process is fraught with the same suboptimization described in the bullets above.

The traditional IT approach to building such a database doesn't work. It entails designing a form, a template of all the data elements about each expert that might possibly apply, and then forcing people to fill in and keep up-to-date all the relevant fields. That's essentially how most social software works, too, and it's proven terribly unsatisfactory.

Last year I envisioned an Expertise Finder that would work by crawling people's blog content, penetrating corporate firewalls to find the best people in the world who had the desired expertise and creating a 'map' showing the most direct network path to those people (see sketch above) and how much their expertise costs. I expected that the technology gurus and Googles of the world would be able to build such a 'search' tool quite easily, and the real challenge would be getting the content, getting people to 'buy in' and post information about their expertise, and getting corporations to allow outside customers access to this information from their internal systems (or put a mirror copy on the public Internet). But so far all we have are Ryze and LinkedIn and eCademy (with its well-intentioned 'b2b Marketplace' and Google's Orkut, and they don't work that way at all -- they take the traditional 'form-filling' approach, and are better suited to finding work colleagues (or dates!) than either suppliers or experts.

The groups hoping and tryi ng to develop such tools are sanguine of these challenges. Designers appreciate that information needs to be captured in (or converted to) a format useful to the expertise-seeker, which is not necessarily the same format in which the expert normally posts, or finds easiest to post, his or her expertise. And everyone ap preciates that trustworthiness of the content and the tool are paramount.
.
What do you think?
  • About the expertise finder design process: If someone were to just put up a large empty 'space' and encourage a large-enough group of experts and expertise-seekers to work together, in time would the right solution evolve organically? Or would this just produce a lowest common denominator solution that would satisfy no one and not be used?
  • About verifying expertise: Is the pathway to the expert, the n degrees of separation between the expertise-seeker and an identified expert important, so that the expertise-seeker can 'qualify' the expert through the intermediary contacts he/she trusts? How else can the degree of expertise of an individual in a particular subject be intelligently and objectively verified, short of wading through long recommendation letters?
  • About making the system trustworthy: Can we ever hope to supplant the tedious but effective process of picking up the phone and asking someone you trust "Who do you know who's an expert in X"? Can a computerized system be designed to mimic this person-to-person process?
  • About building in expertise selection trade-offs: How do you factor in the availability and cost of experts along with the congruence between their expertise and what the expertise-seeker needs?
  • About the role of blogs and other documented expert knowledge: In what situations does it make sense to show expertise-seekers samples of the work done by experts, both to qualify them and (in some cases) to obviate or reduce the need to talk to them directly? Can you foresee people ever paying money for documented knowledge without actually conversing with the expert directly?
I continue to believe that there is a tremendous need for a high-quality expertise finder, a new and very different type of search tool from the tools that merely search data. And I believe that both the technical and cultural challenges can be solved. But I no longer believe that the development of expertise finders is inevitable, nor that they can be developed in the 'laboratory'. They're going to need, I think, a lot of bright minds asking a lot of 'what if' questions, working together iteratively and allowing the design to evolve. And they're going to need a lot more out-of-the-box thinking, radically innovative thinking, if they hope to meet users' needs and expectations. But the payback for success could be enormous.

BUSH
EMPLOYMENT PROMISES - UPDATE


BUSH
EMPLOYMENT PROMISES - UPDATE
08/07/2004 12:14 PM
US Employment
As promised in February, here's an update on the US employment data. After a lot of ballyhoo in recent months, the US Department of Labour has released terrible July employment growth data, and quietly revised downwards the employment data for the previous two months. The latest 'preliminary' (subject to additional revision) numbers for June and July are 131.24 and 131.27 million respectively. Even assuming a resumption of the very modest increase rate in the Spring, employment is unlikely to reach 132 million by the end of the year. This compares to 132.4 million when Bush 'took' office four years ago, and 135.3 million promised last January (though by one interpretation of his mangled speech, he was really only promising 132.5 million). This would make Bush the first president since the great depression to record an absolute loss in total employment during his administration.

In order just to match the 150 thousand new entrants to the labour force each month due to population increase, employment should be rising by 1.8 million per year, and should now be nearing 139 million. What's worse, the quality of the new jobs created has been exceptionally poor. Rather than creating high value, knowledge-intensive jobs to replace the jobs offshored to lower-wage countries, nine out of ten of the highest-growth sectors of employment are low-wage, low-expectation jobs (food service, secretarial etc.) Most growth continues to be in part-time and temporary jobs. No surprise that so many have just given up looking for work. So much for trickle-down economics, and the promised stimulus of Bush's tax giveaway to his rich friends.

Yet a recent AP-Ipsos poll reports 46% of Americans 'approve' of Bush's handling of the economy. Who are these people and what have they been smoking?

THE MOST
IMPORTANT IDEAS OF 2003 - PART ONE


THE MOST
IMPORTANT IDEAS OF 2003 - PART ONE
01/07/2004 01:07 PM
This is the first of five articles in a series that will be published intermittently this month. This article summarizes what I believe were the most important ideas of 2003 in the world of blogs and blogging.  The other articles in the series will propose the most important ideas of the year in:
  • business,
  • politics & economics,
  • arts & science, and
  • the environment.
line

BLOGS & BLOGGING -- THE TEN MOST IMPORTANT IDEAS OF 2003
process
During the year, the blogosphere doubled in size, and began to mature into a true alternative medium for information and connection. My nominations for the most important ideas of the year* in blogs & blogging are:
  1. The Internet is a World of Ends - Doc Searls and David Weinberger finally explained to bloggers and to e-business what the Internet is and how it works. As a result, bloggers (and blogging tool developers) now realize that there will never be 'standards' for blogs, blog censorship, clear rules on what is and isn't appropriate in citing others' work on your blog, standard blog taxonomy and categories, an official definition or list of blogs, unarguable or untamperable rankings of blog popularity, or controls of any kind. It's a jungle out here. There are no rules. The blogosphere, like the Internet, is owned by no one, open to everyone, and made better by each of us. A cornucopia of unrestricted and open innovation. Its value flowers at the ends, and, fellow bloggers, we are the ends.
  2. Blog popularity is subject to Shirky's Power Law - "In systems where many people are free to choose between many options, a small subset of the whole will always get a disproportionate amount of traffic (or attention, or income), by the very act of choosing". It's the old 80/20 rule. The later you are starting to blog, the harder it becomes to find an audience. Not impossible, just harder. There are anomalies: new blogging communities and new 'hot topics' can allow savvy bloggers to quickly galvanize a readership. But if you want to be popular in the blogosphere, it's more important to be first than best.
  3. Blogs have Tipping Points and manifest the Strength of Weak Ties - Ever noticed how hard it is to get your family and close friends ('strong ties') to read your blog? That's because they see no incremental value in doing so. But friends of friends, people two or three degrees removed from your network, do. Weak ties probably got you your job, found your life partner, provoked your most innovative ideas, and sourced most of your blog's readership. And you can exploit these weak ties to push a new idea, find new readers, perhaps even save the world. It's easy: Just Test the credibility of and degree of interest in what you're saying by sending messages to selected mavens (bloggers who incubate new ideas and stick with them until they catch), A-listers (bloggers who already have a huge audience), and connectors (bloggers, like me, who have an audience that crosses diverse communities of interest); focus on a few subjects and address them profoundly and creatively, instead of talking a bit about everything under the sun; and believe: persevere until your message finds its audience.
  4. Blog functionality is a critical component of Social Networking, and Social Networking will transform blogging (and also transform the Internet, the media, the way we communicate, and even the evolution of business) - Social Networking Applications (recently voted Technology of the Year by Business 2.0 magazine) will go beyond just allowing you to publish what's on your mind and browse what's on other people's. They will allow you to map and manage your networks, the communities to which you belong, your strong and weak ties. They will evolve blogging from clumsy, mostly one-way communication to a rich, two-way seamless multi-media communications medium that will allow you to identify and connect simply and powerfully with people you want to know better (for personal, practical or business reasons). Build deep relationships. Collaborate on awesome projects. Find the next president.
  5. Blogs could be the platform for a proxy for each of us as individuals, our electronic filing cabinet and electronic identity - A blog consists of information about you, and knowledge you've accumulated. What if you expanded it to be a repository for all the information about you and all the knowledge you've accumulated, your 'locked' filing cabinet. You control it, you decide what does and doesn't go into it, and who can have a temporary key to what parts of it. Then at work, it could be your proxy, the repository of knowledge that shows your value to your employer and the value you've added to the company. And it could be your resume. At home it could be your medical patient record. Your bookshelf catalogue and refrigerator/pantry inventory and recipe book. Your bio for the dating service. Imagine the applications that could be built on this knowledge. Your intellectual property, under your control. Amazing.