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Medbuy, Canada's Largest GPO, Implements i-Sight Complaints Management Software







Medbuy, Canada's Largest GPO, Implements
i-Sight Complaints Management Software

Medbuy, Canada's Largest GPO, Implements
i-Sight Complaints Management Software
07/16/2004 03:12 AM

Customer Expressions, a leading provider of complaint handling and case management software, today announced that Canada's largest medical group purchasing organization, Medbuy, has begun the implementation of the i-Sight complaints management software package.When the rollout is complete, i-Sight will enable Medbuy and its 300-plus member hospitals across Canada to reduce administrative expenses and increase the quality of patient care by providing a fast, efficient and cost-effective means of logging, tracking and resolving complaints arising from their purchases of pharmaceuticals.Using i-Sight’s leading-edge portal technology, pharmaceutical vendors will be notified automatically when hospital staff report errors in shipments, incorrect labeling, problems with packaging and other such problems. Vendor representatives will then be able to login to the portal and provide a resolution. At the same time, Medbuy, its hospital members and pharmaceutical vendors will benefit from real-time access to ongoing statistical information that will enable them to reduce the incidence of such problems in future. [PRWEB Jul 16, 2004]




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Medbuy, Canada's Largest GPO, Implements i-Sight Complaints Management Software

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