Reps: phone it in

Grok Headline matches for Reps: phone it in

Attention Customer Service Reps

Attention Customer Service Reps 06/07/2004 09:06 AM

If you happen to be a customer service employee for any of the major cellular companies (U.S. or otherwise), give me a quick email. I want to pick your brain about something. Be sure to put [Customer Service] or something like that in the subject line so my spam filter won't chew it up (if you don't use the mailto link below).
Mail - editor@gizmo ;do.com [Gizmodo]

No April Fools Joke For Apple Reps

No April Fools Joke For Apple Reps 04/09/2004 04:09 PM
Apple authorized resellers are incensed and feel abandoned by Apple Canada's decision to remove three channel reps who handled resellers and distributors in western, central and eastern regions of the country. By Sarah Lyseck, ITBusiness.ca (via MyAppleMenu)

Notes and Tips: Apple Corporate Reps

Notes and Tips: Apple Corporate Reps 09/09/2004 10:37 AM
Did you know that Apple has a special sales force for corporate customers?

Net users responsible for security,
industry reps say

Net users responsible for security,
industry reps say 02/07/2005 02:00 AM
Latest security news.

Adobe, Wacom reps to lead PhotoshopWorld
keynote

Adobe, Wacom reps to lead PhotoshopWorld
keynote 08/27/2004 02:02 PM
PhotoshopWorld Conference & Expo organizers have announced that Wacom vice-president of marketing Scott Rawlings, Adobe vice-president of marketing Deb Whitman and senior digital imaging evangelist Julieanne Kost and National Association of Photoshop Professionals (NAPP) president Scott Kelby will share the stage for the show's opening keynote address at 9:00 a.m. on Sept. 1. PhotoshopWorld will continue through Sept. 3 at the Orange County Convention Center in Orlando, Fla, with such companies as Apple, Adobe, Wacom, Nikon, Canon, Microsoft and others exhibiting the latest hardware and software for digital imaging professionals during the Tech Expo. On Sept. 2, members of the public can attend the Tech Expo for US$20 at the door or with a free pass they can obtain by registering on the PhotoshopWorld Web site.

Primus Adds Contact Center App for
Tier-One Reps

Primus Adds Contact Center App for
Tier-One Reps 03/14/2003 01:28 AM
Self-service provider Primus Knowledge has added a new product to its menu of interactive online contact center applications. The software, called Quick Resolve, helps tier-one agents answer customer questions through a combination of natural language processing, analytical tools and associate search technology.

In-Store Customer Service Reps: Gizmodo
Wants Your True Confessions

In-Store Customer Service Reps: Gizmodo
Wants Your True Confessions 07/05/2004 10:47 AM

A couple of weeks ago we ran a feature called "Confessions of a Cellphone Seller: The Sprint Edition," written by an in-store customer service representative for Sprint, and we've gotten nothing but good feedback about it on the whole, and we'll definitely be keeping it updated as new information and new products come in. What would be nice, though, is if we could get coverage of all the carriers, and that's where you, presuming you work as an in-store representative, come in.

Details after the jump.

Group seeks law requiring pharma reps to
be licensed, regulated in West Virginia

Group seeks law requiring pharma reps to
be licensed, regulated in West Virginia 08/27/2004 01:33 PM
West Virginia is among the states looking at ways to control drug costs. A West Virginia committee appointed to come up with ideas has suggested that the state’s pharmaceutical representatives are regulated and accountable by law for ethical marketing practices. Medzilla looks into what might be a trend in the U.S. and what this could mean for pharma sales reps. [PRWEB Aug 27, 2004]

DynaPel Signs Sales Agreements with 13
PELCO Reps to Market Its Products in the
US and Canadian Security Markets

DynaPel Signs Sales Agreements with 13
PELCO Reps to Market Its Products in the
US and Canadian Security Markets 07/23/2004 02:46 AM
[PRWEB Jul 23, 2004]

Time’s up! Pharmaceutical experts offer
reps needed time management tools

Time’s up! Pharmaceutical experts offer
reps needed time management tools 07/30/2004 03:41 AM
Time management is one of the most important things a pharmaceutical sales representative can master. In this MedZilla article, sales consultants and representatives in the pharmaceutical space give their input about the time management process and tools that help reps focus on what’s important and eliminate what’s not. [PRWEB Jul 30, 2004]

Scientists Most Value Sales Reps That
Are Knowledgeable, Not Sales-Oriented

Scientists Most Value Sales Reps That
Are Knowledgeable, Not Sales-Oriented 02/01/2005 09:20 PM
To scientists, the most valuable laboratory sales representatives are those that make a difference in their research. Rather than just trying to close the deal, these sales reps go a step further and translate performance specifications into a picture of how the product will help the scientist reach his or her goal faster or more efficiently. Life science suppliers that focus on forging such mutually beneficial relationships will be better able to create real value for their customers. [PRWEB Jan 31, 2005]

Iowa phone company tries to block
incoming cell phone calls

Iowa phone company tries to block
incoming cell phone calls 08/16/2004 05:48 PM
Iowa phone company plans to block cell phone call in a dispute with wireless carriers. The Iowa Utilities Board has prevented the plan for now.

Coca-Cola Creates Custom Phone for Promo
(Phone Scoop)

Coca-Cola Creates Custom Phone for Promo
(Phone Scoop) 05/06/2004 07:18 AM
Coca-Cola Creates Custom Phone for Promo .. my cola tracks and talks to me .. Phonescoop

phonescoop.com/news/item.php?n=853
track this site | 5 links

Web Phone Adds Computer Telephony Phone
Features To Existing Web Applications

Web Phone Adds Computer Telephony Phone
Features To Existing Web Applications 03/30/2005 04:36 AM
Database Systems Corp. (DSC) has developed a Web Phone that connects browser applications with its phone systems. The Web Phone is a Windows application that bridges the gap between web applications that have no intrinsic phone functions and DSC's call center phone systems. [PRWEB Mar 30, 2005]

Broadband Internet Phone Company,
VoIP2Save.com Announces Full Phone
Number Portability

Broadband Internet Phone Company,
VoIP2Save.com Announces Full Phone
Number Portability 07/22/2004 02:48 AM
"VoIP2Save.com" becomes first broadband internet phone company to offer total internet phone number portability to customers. VoIP2Save accuses rivals of holding customer phone numbers hostage because they cannot switch their phone numbers to other carriers. [PRWEB Jul 22, 2004]

Quick-'n-Dirty methods to determine
which competing label is better: "Cell
Phone" or "Mobile Phone"?

Quick-'n-Dirty methods to determine
which competing label is better: "Cell
Phone" or "Mobile Phone"? 04/28/2004 11:39 AM

On the SIGIA-L mailing list, Stephanie Berger recently asked: "My cohorts are not sure whether to use "cell phone" or "mobile phone". Any evidence that one is better than the other, or one is used more often than the other?"

This is a good example of the kind of labeling questions information architects face all the time. The answer to these labeling questions will depend on the target audience (a better label for whom?), on business requirements (maybe the business want to promote one term over the other) and on the context in which the label will be used.

I'll discuss the conversation that followed here and afterwards point to some useful tools for if you have a labeling question yourself.

Andres Sulleiro: "Without any empirical data I will go with my own opinion. [...] A quick survey of the phone carriers seems to suggest that "wireless" (as in "wireless phone", "wireless customer") is most common among US carriers, though you see some references to "mobile" as well. T-mobile, a European company, uses "mobile" which is more common in Europe as well as being the name of the carrier."

Method: check what other websites call it.

Jason Cho: "I think "cell" is more widespread in the US as Andrés noted. "Call my mobile" can sound pretentious to Yankee ears. But I would think everyone understands the term "mobile" on a business card."

Method: personal experience.

Peter Van Dijck (and others): "Google for "cell phone" (including quotes): 6,230,000, Google for "mobile phone": 6,360,000. Looks like a tie, assuming your audience is similar. Just pick one and make sure your search engine knows both terms."
Christina Wodtke: "Y ahoo for cell phone : 16,800,000, yahoo for mobile phone: 21,200,000. What does this really tell you? you'd have to know who each engine indexes, how much of the web, etc.. better to use a magic 8 ball. ;-)"

Method: check popularity of the terms on the web.

Peter Van Dijck: "My next step would be to find out what people search for on your site,
or if not available, on the web (assuming that's more or less your audience). Google adwords can help."

Method: Find out what people (preferably your target audience) search for.

Dave: "I like "mobile" for the reason that Christina stated (forward compatibility); USers and non-USers will equally understand it. Also, it is more interoperable w/ most of the vCard based addressbook programs out there. I don't know any that are using "cell" or "cellphone" ... I also like the clear and easy two word approach of "mobile phone" ... I'm always wanting to say "cellphone" where "cell phone" is really the more correct version. "cell" though just doesn't feel like a real word b/c the "cell" doesn't fit a meaning to me. I know what it means if I am forced to think about it, but it really doesn't mean anything to me at all."

Method: personal experience, check what software programs use.

Christina Wodtke: "> As can Ove rture's keyword tool (couldn't find URL straight away).

You also might consider some adaptation of the freelisting technique on a subset of your target. E.G., a write in survey: what portable electronics do you own, then analyze for use of "cell phone" and mobile phone".

Method: freelisting technique.

Eric Reiss: "Having worked closely with several telecommunications companies, including Tellabs (US), Nortel (Canada), ADVA (Germany), and NetTest (Denmark), this discussion is one I've heard before. Europeans generally don't recognize the term "cell phone." North Americans seem to accept both "cell" and "mobile." ATT insists on promoting the term "wireless." In most instances, we've agreed on the word "mobile" since it is understood by the widest audience. Nortel, for instance, used "cell" almost exclusively until the late 90s, but now leans toward "mobile." I think there is a trend here."

Method: ask the subject matter experts.

Pabini Gabriel-Petit: "There's also Wordtracker.
[...]
In this vein, you might try just walking up to people, holding up your cell/mobile phone, and asking them what they call it."

Method: Analyze what people search for.

Method: Find out what labels your users use.

Quick-'n-Dirty methods to determine which competing label is better.

So, as a review, here are some of the methods used to determine which label is better.

1. What do you think?
Method: personal experience/insights.

2. What do your users think?
Method: freelisting technique.
Method: Find out what labels your users use: show them the item you're trying to label and ask them what it is. (You could build an online tool for this).
Method: Find out what people (preferably your target audience) search for / check popularity of the terms on the web. Ove rture's keyword tool. Google adwords. Wordtracker. Google and Yahoo both list how often a term is used on the web (use quotes around your terms!).

3. What do the experts think?
Method: ask the subject matter experts.
Method: check what other websites/software call it.

Gotcha's: be careful when using these techniques. You are looking for a label that works for your audience and your business requirements. Most of these techniques use audiences that may be very different from yours, and most are indicative only (ie: they're not hard science). Use your judgement.

FreeHeadset.org launches program to
promote wireless phone safety by giving
away free cell phone headsets.

FreeHeadset.org launches program to
promote wireless phone safety by giving
away free cell phone headsets. 07/26/2004 02:22 AM
New laws that mandate the use of cell phone headsets have recently passed in several states. In response, FreeHeadset.org has developed a program to provide wireless phone users with a free cell phone headset. [PRWEB Jul 26, 2004]

Cell Phone Users Interrupt Sex for Phone
Calls

Cell Phone Users Interrupt Sex for Phone
Calls 04/11/2005 08:07 PM
user survey reported

consumeraffairs.com/news04/2005/cell_sex.html
track this site | 3 links

AT&T Response To FCC Ruling On The
Phone-To-Phone VoIP Petition

AT&T Response To FCC Ruling On The
Phone-To-Phone VoIP Petition 04/23/2004 12:08 PM
Wi-Fi Technology Forum Apr 23 2004 3:47PM GMT

Local Dallas, TX Auto Dealer Receives
800 Phone Calls in One Day After
Featuring Vanity 800 Phone Number in
Radio and Television Jingles

Local Dallas, TX Auto Dealer Receives
800 Phone Calls in One Day After
Featuring Vanity 800 Phone Number in
Radio and Television Jingles 06/05/2005 11:17 PM
Empire Suzuki opened in the Dallas market in November 2004. In February 2005, Empire Suzuki launched their ad campaign featuring a vanity toll-free phone number, 1-800-NEW-RIDE in a jingle – written by Tom Georgalis, owner of Empire Suzuki. Within six weeks the dealership received over 5,500 calls, with an all time high of over 800 calls in a single day. Speak with Tom Georgalis, owner of Empire Suzuki, about his recent business success in Dallas. [PRWEB Jun 2, 2005]

Mobile Phone is a Day to Day Need for
Everyone to Stay Connected with Their
Loved One's. Mobile Phone Chargers from
BB-shopping Helps to Connect More to
Them

Mobile Phone is a Day to Day Need for
Everyone to Stay Connected with Their
Loved One's. Mobile Phone Chargers from
BB-shopping Helps to Connect More to
Them 02/05/2005 09:23 PM
BB-Shopping helps you buying best quality and long life Mobile Phone Chargers for dufferent Models and Variants of Mobiles. [PRWEB Feb 3, 2005]

Smartphone, Bluetooth Phone and Wi-Fi
Phone

Smartphone, Bluetooth Phone and Wi-Fi
Phone 01/03/2005 06:13 AM
Telecoms Korea Jan 3 2005 9:38AM GMT

Pride Communication Services, #1
Reseller of Krusell Leather Cell Phone
Cases, to Begin Selling Identity-Theft
Conscious Horizontic Plus Cell Phone
Case in April

Pride Communication Services, #1
Reseller of Krusell Leather Cell Phone
Cases, to Begin Selling Identity-Theft
Conscious Horizontic Plus Cell Phone
Case in April 03/29/2005 04:34 AM
To Better Accommodate the Needs of Today’s Identity Theft Conscious Cell Phone Users, Pride Communication Services (PCS), a Subsidiary Franchise of KaseIT and the Largest Reseller of KRUSELL Leather Cases, Announced Today that it Would Begin Selling the Horizontic Plus Cell Phone Case, KRUSELL’s Newest Offering, In its Online Store in April. [PRWEB Mar 29, 2005]

N.D. Phone Cos. Challenge Web Phone Co

N.D. Phone Cos. Challenge Web Phone Co 12/10/2003 02:16 AM
AP via ABCNEWS.com Dec 10 2003 1:38AM ET

N.D. phone cos. challenge web phone co

N.D. phone cos. challenge web phone co 12/10/2003 02:16 AM
AP via Seattle Post Intelligencer Dec 10 2003 1:02AM ET

When a Phone Isn't Simply a Phone

When a Phone Isn't Simply a Phone 04/09/2004 04:03 PM
Not so long ago, cellphone accessories mostly meant swivel belt clips or leather-look carrying cases. Times have changed.

The Chinese mobile phone industry's
shipment volume rose 64.2% year on year
to reach approximately 65.2 million
units as the PAS mobile phone shipment
broke a record high

The Chinese mobile phone industry's
shipment volume rose 64.2% year on year
to reach approximately 65.2 million
units as the PAS mobile phone shipment
broke a record high 06/11/2004 03:15 AM
Research and Markets are delighted to announce the addition of The Chinese Mobile Phone Industry, 1Q 2004 and Beyond to their offering [PRWEB Jun 11, 2004]

Nokia - Fun Features - Phone Features -
Nokia 3220 - Phone Models - Phones

Nokia - Fun Features - Phone Features -
Nokia 3220 - Phone Models - Phones 06/01/2004 05:46 AM
pgina del telfono hagan click donde dice "Wave Messaging" .. Nokia 3220

nokia.com/nokia/0,8764,58565,00.html
track this site | 4 links

Should your PC be your phone?

Should your PC be your phone? 12/27/2004 07:17 PM
globetechnology.com Dec 27 2004 11:13PM GMT

Phone Plus v6.0.0

Phone Plus v6.0.0 01/11/2004 10:12 AM
Phone Plus is a telephone dialer, speakerphone, and contact manager with full Caller ID support. The Caller ID and Speakerphone features are both optional. [Shareware $24.95 30 days 1.59 MB]

i just want a phone

i just want a phone 03/14/2005 05:39 PM
Am I the only person in the world that wants a small light cellphone with bluetooth?? It seems that the...

Art for your phone.

Art for your phone. 03/28/2005 11:14 AM
Cell phone art is here. Not to be confused with art by or about cellphones, Wooster Collective is offering art for your cellphone. The project is designed to raise money for young artists, "in much the same way that a songwriter can earn money from radio play."

- To buy or not to buy a 3G phone?

- To buy or not to buy a 3G phone? 12/27/2004 09:55 PM
IT AsiaOne Dec 28 2004 1:37AM GMT

"The Phone"

"The Phone" 06/30/2004 02:42 PM

New 3G Phone for 3

New 3G Phone for 3 06/29/2004 03:43 PM
3G Jun 29 2004 6:44PM GMT

Your phone, only better

Your phone, only better 08/14/2004 04:35 AM
USA Today Aug 14 2004 9:01AM GMT

NEC 802 3G Phone

NEC 802 3G Phone 09/22/2004 09:48 AM
3G Sep 22 2004 2:29PM GMT

Jay-Z's phone

Jay-Z's phone 12/17/2003 03:37 PM
To coincide with his new Black Album, Nokia is going to do a special version of their 3300 musicphone that comes with the entire record...

Web phone

Web phone 09/22/2004 11:17 PM
news.com.au Sep 23 2004 1:32AM GMT
Grok Description matches for Reps: phone it in
GrokA matches for Reps: phone it in

Reps: phone it in

The following phrases have been identified by the grok system as matching this entry: