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Commentary: Why Dell is scurrying to cover its tracks in Linspire deal







Commentary: Why Dell is scurrying to
cover its tracks in Linspire deal

Commentary: Why Dell is scurrying to
cover its tracks in Linspire deal
07/07/2004 02:21 PM

It doesn't take a genius, or even Smarty Jones, to figure out what's been happening in the hallowed halls of Microsoft Corp. and Dell Computer the last few hours. A bit of background, for those new to the situation: Linspire and Dell Italian channel partner Questar jointly announced that they are making available pre-loaded Linux desktop computers at a fair price.




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The is is a terrific link and all I can say is where do people find the time to put these things together. Another JibJab in the making. [Lins pire]


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Via /.

Click here to comment on this entry


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Back about eighteen months ago, the comments started off pretty apologetic about the Dell support gripes readers were airing. A poster who said he or she had just resigned after six months with Dell support in Hyderabad said that Dell technicians would sometimes know right off that a problem required a replacement component, "but we are bound by company policy which prohibits us from dispatching components until we finish the script given us by Dell management," the poster wrote. "I basically felt really bad in situations wherein I had to make really old people open up their computers, and I did in fact meet people on the phone who would be in tears if we told them that they need to open their machines. 

"I too am working in Dell tech support," the poster said, saying his job had been to route calls to the proper support group. "The great thing is that tomorrow is my last day here. Great because this by far has been one of the least gratifying and frustrating positions I have ever held. Yes, there are extensive and considerable problems with Dell tech support. Their outsourcing to India is not even the least of them. Every day is a continuous assault by absolutely clueless and irate customers and an ineffective phone-based support system that is enough to make anyone crack. I'm saying that it all sucks: Dell's systems and their support and the morons who purchase them ... So many times I've had to restrain myself from telling customers who are whining about what a piece their Dell is that, hey, guess you should've bought a Mac. Goodbye, Dell!"


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Commentary: Why Dell is scurrying to cover its tracks in Linspire deal

The following phrases have been identified by the grok system as matching this entry: dell sx260 class-action latitude d600 and linksys wap dell truemobile on linspire

















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