Effective e-gov: think customers

Grok Headline matches for Effective e-gov: think customers

Voipfone Package Builder Puts VoIP
Customers in Full Control of their
Telephone Service and Saves Customers
Money

Voipfone Package Builder Puts VoIP
Customers in Full Control of their
Telephone Service and Saves Customers
Money 06/05/2005 11:16 PM
Voipfone (http://www.voipfone.co.uk), the expanding London-based Internet Telephone provider of Voice over Internet (VoIP) services, today announces the launch of its Package Builder™ facility which allows customers to select the precise bundle of features they desire for their telephony usage.No more Plans. [PRWEB Jun 4, 2005]

Effective XML

Effective XML 12/02/2003 01:27 AM

CAN-SPAM not seen to be effective

CAN-SPAM not seen to be effective 12/27/2004 10:43 AM
A year after the U.S. Congress passed the first federal antispam law, observers see no evidence that it has cut the amount of unwanted commercial e-mail arriving in U.S. residents' inboxes

Define "effective"

Define "effective" 05/07/2004 02:45 PM

Effective C++, Third Edition

Effective C++, Third Edition 06/17/2005 03:47 PM

Transhumanism and effective use of the
Web

Transhumanism and effective use of the
Web 03/14/2005 06:29 PM
More than Human - Ramez Naam's site promoting his new book (about emerging technologies for engineering human biology, more or less), has excerpts, a list of upcoming appearances, and even a full-fledged blog linking to articles and commentary that might be of interest to people curious about the book's transhumanist ideas. Now this is the way to do it.

Cost-effective Divorces

Cost-effective Divorces 07/02/2004 10:00 AM
Divorces often cost thousands of dollars -- but they don't have to.

The Eight Habits of Effective Job
Searchers

The Eight Habits of Effective Job
Searchers 07/28/2004 06:22 AM
You got the offer, now what? Questions every candidate should ask before signing on.

Using XHTML/CSS for an Effective SEO
Campaign

Using XHTML/CSS for an Effective SEO
Campaign 01/07/2004 07:10 PM
Improve your search engine ranking by harnessing the benefits of well-authored XHTML and using CSS to boost your code-to-content ratio.

Effective Email Communication

Effective Email Communication 07/21/2004 09:41 PM
WebDevInfo Jul 22 2004 0:11AM GMT

Dreaded Spam Still Effective

Dreaded Spam Still Effective 06/29/2004 09:48 PM
CBS News Jun 30 2004 1:35AM GMT

Effective Practices Clearinghouse

Effective Practices Clearinghouse 01/22/2004 07:10 AM
ACRL's Effective Practices Clearinghouse
http://www.acrl.org/ala/acrl/acrlissues/effectiveprac/ef fectivepractices.htm

ACRL is frequently looked to and contacted for descriptions of effective practices in the academic library profession. The goal of the Effective Practices Clearinghouse is to recognize effective practices in academic libraries in areas such as programs, services, facilities, technology, and initiatives and share them so they are accessible to academic librarians and the entire education community. If your library has an effective practice to share, ACRL encourages you to complete and submit an Effective Practices Form. Your practice will be peer reviewed and considered for this site. The Effective Practices Clearinghouse is a work in progress.

Effective Finance Management

Effective Finance Management 12/15/2003 08:12 AM
marcus evans Dec 15 2003 7:09AM ET

How Effective Is Your Keyword Research?

How Effective Is Your Keyword Research? 08/30/2004 01:46 PM
Source: ClickZ - Keyword analysis can be performed on three levels: keyword research tools, web analytics software, and site search engines. Data-mining all three levels provides site owners with the full perspective of how target audiences find the information on...

Less is Moore in subdued, effective
'9/11'

Less is Moore in subdued, effective
'9/11' 05/19/2004 12:14 AM
When is Michael Moores film "Fahrenheit 9/11" coming out? .. Roger Ebert

suntimes.com/output/eb-feature/cst-ftr-cannes18.html
track this site | 5 links

Planning an effective DR strategy

Planning an effective DR strategy 04/02/2005 08:32 PM
Express Computer India Apr 3 2005 12:15AM GMT

Looksmart Australia, How Effective is
it?

Looksmart Australia, How Effective is
it? 12/07/2002 08:31 AM
Looklistings in the land down under.

Good Advice For Effective Email

Good Advice For Effective Email 03/14/2005 06:07 PM

Stever Robbins has written a great article with tips on managing your email. He makes some good points in here regarding the fact that it's so easy to send email that we seldom put thought into sending it, which leads to some behaviors that wind up wasting the time of the recipient. He also offers some tips on how to send more effective messages, and how to handle the receipt of lots of email.

Here's my favorite one on sending:

People scan their inbox by subject. Make your subject rich enough that your readers can decide whether it's relevant. The best way to do this is to summarize your message in your subject.

BAD SUBJECT: Subject: Deadline discussion

GOOD SUBJECT: Subject: Recommend we ship product April 25th

While I thought most of his tips on sending are spot-on, I disagreed with some of his tips on how to handle received email. Particularly this one:

When someone sends you a ten page missive, reply with three words. "Yup, great idea." You'll quickly train people not to expect huge answers from you, and you can then proceed to answer at your leisure in whatever format works best for you.

I hate receiving a response like that. So you liked my idea. Does this mean go ahead and implement it? If the goal is to keep the response brief, instead write, "Yup, great idea. Let's get together and discuss this on Tuesday." Then there's at least a clear next step.

Via BoingBoing.

How To Conduct Effective Online Surveys

How To Conduct Effective Online Surveys 07/20/2004 09:48 PM
WebDevInfo Jul 21 2004 1:36AM GMT

Tips For Developing An Effective
Questionnaire

Tips For Developing An Effective
Questionnaire 07/20/2004 09:48 PM
WebDevInfo Jul 21 2004 1:36AM GMT

Antidepressant Seen as Effective in
Treatment of Adolescents

Antidepressant Seen as Effective in
Treatment of Adolescents 06/02/2004 01:12 AM
A government-financed study has found that Prozac helps teenagers overcome depression far better than talk therapy.

Design Effective Navigation in 10 Steps

Design Effective Navigation in 10 Steps 10/22/2002 01:39 AM
WebmasterBase Oct 22 2002 0:54AM ET

Chinese Internet Filters Not Effective

Chinese Internet Filters Not Effective 04/26/2004 04:07 PM
For the past few years there have been conflicting reports about the effectiveness of internet filters in China. Initially, the reports said that they weren't particularly effective - but reports last year seemed to indicate that they'd gotten much better. As you might imagine, though, these things do not stay constant, and this report from China suggests that last year's filters were a bit too effective, making it more difficult for many companies to benefit from the internet. Thus, it appears that Chinese authorities have backed down to less effective filters that are easily bypassed - and only ratchet up the filters during specific news events where they're more concerned about public opinion.

ResponseTek Wins Most Effective IT Award

ResponseTek Wins Most Effective IT Award 07/09/2004 05:10 PM
BC Technology Jul 9 2004 9:29PM GMT

Effective management vital to
outsourcing

Effective management vital to
outsourcing 12/04/2003 02:26 PM
Personal Computer World Dec 4 2003 12:59PM ET

19 Secrets to Making Your Ad Copy More
Effective

19 Secrets to Making Your Ad Copy More
Effective 06/17/2005 03:38 PM
Stickysauce Jun 17 2005 7:03AM GMT

Effective Packaging with Packs@Work

Effective Packaging with Packs@Work 03/30/2005 04:02 AM
A product was recently made available to provide quick and reliable Internet- and CAPI-driven customized research packaging test. Packs@work allows clients to establish from their consumer-base which packaging the consumers prefer and why. [PRWEB Mar 30, 2005]

Are you using all 7 of these highly
effective marketing tactics?

Are you using all 7 of these highly
effective marketing tactics? 12/21/2003 02:33 AM
WebDevInfo Dec 21 2003 1:25AM ET

phpMyAdmin for Effective MySQL
Management

phpMyAdmin for Effective MySQL
Management 12/19/2004 03:24 PM
"As a mission statement, the introduction of a book written for tutorial purposes forms the foundation for judging the success or failure of the subsequent pages. Marc Delisle has written Mastering phpMyAdmin for Effective MySQL Management as a tightly focused tutorial that is as successful at guiding its readers along its stated path as it is at avoiding the common pratfall of straying off target." Story

How to plan an effective job orientation
program

How to plan an effective job orientation
program 05/25/2002 12:18 AM

Effective Order Confirmation Email

Effective Order Confirmation Email 05/02/2004 10:23 PM
"... order Confirmation emails is one of the most important touch points for keeping customers apprised of the status of their transactions...."

Writing effective link text

Writing effective link text 07/23/2004 04:21 AM
Hypertext links are what connects web pages together and are at the very core of the Internet. As they're so important it's essential that your link text is effectively written and displayed - find out how.

I Don't Think You Get My Point: The 5
Hurdles to Effective Communication

I Don't Think You Get My Point: The 5
Hurdles to Effective Communication 06/22/2005 02:38 AM

"The biggest problem with communication is the illusion that it has occurred." -- George Bernard Shaw If Shaw is right, what can we do about it? We spend over half of our working life, and a considerable portion of all our waking hours, engaged in some form or another of communication, yet for all our practice most of us seem to be very poor at it. The problem, I think, is that it's hard to learn from your mistakes when you don't know you're making them. I've often watched and listened to someone try valiantly to make some critical point about which they are both passionate and informed, and then when I talk with their audience immediately afterwards I've discovered that almost no one got it. I've been equally astonished at some of the comments and e-mails my weblog articles have provoked that indicate the reader has not understood in the least the point I was trying to make. But I'm less stressed and self-critical about that than I used to be, because I've learned that the miscommunication often wasn't my (or anyone's) fault. I've come to appreciate that there are five major hurdles to effective communication, and you have to vault them all or your communication will fail. Here they are: Your point must be explainable using language. This might seem obvious, but most of our important life learnings are not taught through language. We learn for the most part by doing (and by making mistakes), not by listening to someone tell us something. Try to explain to someone (or write a manual to explain) how to ride a bicycle. Try to describe the difference in taste (or smell!) between a Merlot and a Shiraz. Much of our knowledge is instinctive, and much of what we learn is subconscious or unconscious. The comprehension 'bandwidth' of oral and written language is surprisingly narrow, and language is much better at conveying some things than others. Language itself is an artificial construct, a feeble model to try to depict reality abstractly. What's worse, we may have a shared vocabulary of no more than a few hundred words with our audience, and their subjective connotationof many of these shared words may be completely different from ours. I once listened to two people on a train argue vociferously for an hour over what strategy their organization should pursue, only to discover that they had a completely different idea of what the word 'strategy' meant.  Why should we be so surprised at language's limitations? There are a variety of devices that can be used to push the idea you want to communicate across the line from incomprehensible to comprehensible -- most notably metaphors, analogies, stories and conversations (iterative communications) -- but we would be best to realize that there are many explanations and teachings that language is just not equipped to do. When we love to teach, it is hard to acknowledge how much cannot be taught with language. Maslow said "When your only tool is a hammer, every problem looks like a nail." (That's a metaphor: did it help you understand this hurdle?)If your point is not explainable using language, take your audience out of the lecture hall and into the laboratory and show them instead. You must be able to articulate your point clearly and persuasively. If you've vaulted the first hurdle, this next one is just as tough. There are two parts to it -- clarity (rational appreciation) and persuasiveness (emotional appreciation). Although debates are supposedly models of persuasiveness, their focus is really on clarity. Clarity is tough enough to do, which is why the aforementioned techniques like stories and conversations and metaphors are so vital. Persuasiveness is a much subtler achievement, one that requires both personal conviction and an understanding of and empathy for the audience. I don't know whether this is a lost art, or if we have just given up trying. I see a lot of sermonizing (in churches, on talk radio and in the editorial pages) but no real persuasion -- sermonizers preach only to the choir, and change no one's mind. They only reassure. True persuasion takes an appreciation of why the audience doesn't agree with you now. It involves tact, diplomacy, consensus-seeking, compromise, and creative thinking. Such skills tax our patience and attention span. It is usually easier to use power and deceit than persuasion to get what you want. So it's not surprising that those who want to change people's minds are more preoccupied with getting power and perpetrating myths than with appreciating other perspectives and thinking through how to win people over in a non-coercive and non-manipulative way. The only way over these hurdles is through a ton of research (face to face as well as online), openness, attention skills, empathy and an enormous amount of practice. Your audience must be ready to listen. If your audience is ignorant of the lessons of history, or complacent about the state of the world, trying to teach them about the importance of separation of church and state, or the steps they need to take to reduce their contribution to global warming, is like trying to teach calculus to pre-schoolers. Your audience needs an appropriate intellectual and conceptual foundation, and an informed sense of what is urgent and what is important, before they will be ready to listen. Daniel Dennett says "On any important topic, we tend to have a rough idea of what we believe to be true, and when someone provides the words we want to hear, we tend to fall for it, no matter how shoddy the arguments". If your audience doesn't think they need what you're selling, they probably won't buy. Until your audience is ready for what you have to tell them, you're wasting your time, and theirs. There's only one thing you can do to overcome this hurdle -- pick (and invite) your audience carefully. Your audience must be listening. They're probably not. They're thinking about the cutie they met last night or sitting next to them, or what they have to do next, or what they'd rather be doing now than listening to you. They may be multi-tasking. they're almost certainly daydreaming. So you need to get their attention. To do that you need to distract them from all their other distractions. The best way to do that is not by impressing them with the importance or urgency or cleverness of what you have to say. It's to entertain them. The work 'entertain' means literally to hold attention. That means start, and pepper what you're saying, with interesting stories, amusing anecdotes or jokes, and facts. That means talking in an animated manner. That means relating to the audience in a personal way that keeps them engaged -- first names, eye contact, relating something about them. That means giving them something. That means paying attention to the audience, understanding why they're not listening (perhaps because their sidebar conversation is more interesting, urgent or important to them), and drawing them gently but powerfully back in. That doesn't mean criticizing them for not paying attention -- that's blaming them for your inability to keep their interest. How many of us are good at doing all this? I don't see many hands. We need to go back to school on this, and learn how to be better presenters (even if we're only 'presenting' to one person) -- not just more prepared and articulate, more entertaining as well. Your audience must be able to understand your point from their frame of reference. This is not the same as point 3. Even if they're ready to listen, they're coming to whatever you're talking about from a very different place, and their brains, like yours, is wired by history of personal experience. Lakoff says: "Frames trump facts. All of our concepts are organized into conceptual structures called frames (which may include images and metaphors) and all words are defined relative to those frames. Conventional frames are pretty much fixed in the neural structures of our brains. In order for a fact to be comprehended, it must fit the relevant frames." That means even if they're ready for your message, even if they need to hear what you have to say, you still need to say it in a way they can understand. How do you do that? Spend lots of time talking with people whose frames are very different from yours, and practice understanding their frames and explaining things in their context. And rehearse, rehearse, rehearse. All of this isn't as hard as it might sound. We have an enormous number of opportunities to practice vaulting each of these hurdles every day. Mostly, we just need to pay better attention, be more conscious of what we're doing wrong, and work on all those bad communication habits we've picked up. And these five hurdles apply as much to written communications as oral ones. As I worked through this list, I cringed at how much work I have to do at improving my own communications. So I'm guessing it must be a pretty good list.

Phishing Scams Amazingly Effective

Phishing Scams Amazingly Effective 07/28/2004 04:53 PM
An anti-spam company showed a bunch of emails to people to see if they could spot the phishing scam emails from the legitimate emails and discovered that an awful lot of people are easily fooled. 28% of the time, people thought scam emails were legit. No wonder they're so popular these days. The study also turned up that there are problems with false negatives as well. A large number of perfectly legitimate emails are now being dismissed as fraudulent by users who are too weary of phishing scams. This, obviously, can be quite troublesome for companies who need a legitimate way to contact their customers. The answer seems pretty simple: don't put URLs in emails any more. If you need someone to check their account, tell them to go to your webpage and login, and have a clear splash page that details the issue. Then, convince people not to click on emails in these messages.

SEC declares Google IPO document
effective

SEC declares Google IPO document
effective 08/18/2004 04:57 PM
Reuters Aug 18 2004 8:14PM GMT

Kerry:'I Can Fight More Effective War on
Terror'

Kerry:'I Can Fight More Effective War on
Terror' 07/27/2004 09:38 PM
Reuters via Wired News Jul 28 2004 1:43AM GMT

Registration Statement Effective August
17 at 4:00 PM EDT

Registration Statement Effective August
17 at 4:00 PM EDT 08/16/2004 04:20 PM
"... Google and the underwriters have requested that the Securities and Exchange Commission declare the registration statement pertaining to Google's initial public offering of Class A common stock effective on Tuesday, August 17, 2004 at 4:00 p.m."

Effective PR for open source projects

Effective PR for open source projects 04/22/2004 10:47 AM
This Saturday we're holding an IRC discussion with OSDN editor in chief Robin 'Roblimo' Miller about how to get the media spotlight to shine on your project. Robin recently wrote a NewsForge article article headlined Getting good PR for your open source project, and he's the author of The Online Rules of Successful Companies, so he's as strong an expert in this area as you're likely to find. The (moderated) chat will be at 2000 UTC (4 p.m. EDT, 1 p.m. PDT) on IRC server events.oftc.net, #promo, Saturday, April 24, 2004.

effective bribing at nice restaurants

effective bribing at nice restaurants 04/09/2004 04:06 PM
the story's a few years old, but i bet that money still talks
Grok Description matches for Effective e-gov: think customers
GrokA matches for Effective e-gov: think customers

Effective e-gov: think customers

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