Customer Evolutions, Inc. Purchases the Rights to the Enterprise Customer Profile (ECP) Solution from Martingale Corporation

Grok Headline matches for Customer Evolutions, Inc. Purchases the Rights to the Enterprise Customer Profile (ECP) Solution from Martingale Corporation

Enterprise Customer Profile (ECP)
Release 2.0 Now Available for the Java
Platform

Enterprise Customer Profile (ECP)
Release 2.0 Now Available for the Java
Platform 09/22/2004 02:28 AM
New Release of Leading CDI Software Extends Supported Platform Base [PRWEB Sep 22, 2004]

Aon Reed Stenhouse Implements
ResponseTek’s Customer Experience
Management Solution to Further Enhance
Customer Retention

Aon Reed Stenhouse Implements
ResponseTek’s Customer Experience
Management Solution to Further Enhance
Customer Retention 04/08/2005 05:09 AM
ResponseTek Networks Corp., a leading supplier of Customer Experience Management (CEM) software and services solutions, today announced that Aon Reed Stenhouse Inc. has implemented its Customer Experience Management Suite in order to demonstrate its commitment to being a transparent, client-centric organization. [PRWEB Apr 8, 2005]

Dale Kutnick Joins Customer Evolutions,
Inc.'s Board of Directors

Dale Kutnick Joins Customer Evolutions,
Inc.'s Board of Directors 09/01/2004 02:27 AM
Start-up CDI Solution Provider Welcomes Mr. Kutnick as an Investor and Director [PRWEB Sep 1, 2004]

Customer Relationship Management (Crm)
Solution Budgeting and Procurement Made
Simple by Online/Offline Solution
Configurator by MTCCRM.com for Microsoft
CRM Software

Customer Relationship Management (Crm)
Solution Budgeting and Procurement Made
Simple by Online/Offline Solution
Configurator by MTCCRM.com for Microsoft
CRM Software 06/22/2005 02:53 AM
Management Technology Consulting LLC adds to its leading online resource, e-store, and e-consultant site www.mtccrm.com, the Microsoft CRM Center, a downloadable solution configuration system that for the first time allows any business to quickly evaluate complete Microsoft CRM solution configurations with budgets including full implementation services. [PRWEB Jun 22, 2005]

Keeping Your Customer in Mind: 6 Steps
to Crafting Your Customer’s
Experience

Keeping Your Customer in Mind: 6 Steps
to Crafting Your Customer’s
Experience 08/22/2004 04:23 AM
{Distance Learning} Have your customer service complaints increased? Do you have a plan in place for dealing with customer service? Well help is here! Based on the eBook, "Keep Your Customer in Mind", Kim Beasley will instruct a distant learning class that helps you customize the customer service plan for your business. Registration ongoing until September 5 and class starts September 7. [PRWEB Aug 22, 2004]

Apple: In Pursuit Of The ENterprise
Customer

Apple: In Pursuit Of The ENterprise
Customer 01/22/2004 07:35 PM
We caught up with senior consulting engineer Tom Weyer, who is one of the company's top resources in the enterprise-gear arena. By Paul Kapustka (Networking Pipeline via MyAppleMenu)

NSI Software Customer Covanta Energy
Corporation Realizes Cost Savings and
Simplifies Regulatory Compliance wi

NSI Software Customer Covanta Energy
Corporation Realizes Cost Savings and
Simplifies Regulatory Compliance wi 12/11/2003 08:34 PM
Capitol Reports Dec 11 2003 6:51PM ET

Everdream IT Services Allow Resun
Corporation to Streamline Business
Technology Processes and Improve
Internal Customer Service

Everdream IT Services Allow Resun
Corporation to Streamline Business
Technology Processes and Improve
Internal Customer Service 12/19/2004 03:46 PM
Growing Mid-Market Business Taps Everdream Help Desk Services and PC Management Platform for Expertise and Simplicity [PRWEB Dec 15, 2004]

MDSIs Advantex Solution to Boost
Customer Service at CT Communications

MDSIs Advantex Solution to Boost
Customer Service at CT Communications 04/16/2004 01:05 PM
BC Technology Apr 16 2004 5:40PM GMT

Aon Reed Stenhouse Implements
ResponseTek's Customer Experience
Management Solution

Aon Reed Stenhouse Implements
ResponseTek's Customer Experience
Management Solution 04/10/2005 05:49 AM
BC Technology Apr 10 2005 9:34AM GMT

Microsoft Business Solutions Launches
Customer Relationship Management
Solution Globally

Microsoft Business Solutions Launches
Customer Relationship Management
Solution Globally 12/08/2003 11:36 AM
Microsoft Business Solutions today announced that Microsoft® Business Solutions Customer Relationship Management (CRM) 1.2 was released to manufacturing and will be generally available in 47 geographies worldwide starting in January 2004. To meet the needs of the international business community, Microsoft Business Solutions developed Microsoft CRM 1.2 in eight language versions in addition to U.S. English, beginning with International English, French, German, Italian and Spanish, to be closely followed by Brazilian Portuguese, Danish and Dutch.

Parasol IT Provides Multiple Channels of
Customer Support with Parature’s
Enterprise Edition

Parasol IT Provides Multiple Channels of
Customer Support with Parature’s
Enterprise Edition 03/30/2005 03:57 AM
Parature, the leading provider of award winning on demand customer support software, announced today Parasol IT, a UK provider of web-based accounting services has selected Parature to support their expanding customer base. With an increase in sales came an increase in support requests, and it became clear to Parasol IT that they needed a customer support solution that could handle the job. After an initial evaluation period, Parasol chose Parature over RightNow Technologies and Salesforce.com for its easy to use feature set. [PRWEB Mar 30, 2005]

Colin Powell's America's Promise To Our
Youth Chooses EBSuite for Web Based CRM
Customer Support Solution

Colin Powell's America's Promise To Our
Youth Chooses EBSuite for Web Based CRM
Customer Support Solution 06/16/2004 03:48 AM
Colin Powell's America's Promise selects EBSuite.com's web based customer support solution for there organization's internal user support. [PRWEB Jun 16, 2004]

Xerox Canada Signs Three-Year Contract
Extension With ResponseTek Networks for
Customer Experience Management Solution

Xerox Canada Signs Three-Year Contract
Extension With ResponseTek Networks for
Customer Experience Management Solution 04/14/2005 04:33 AM
ResponseTek Networks Corp., a leading supplier of Customer Experience Management (CEM) solutions, today announced that Xerox Canada has signed a three-year contract extension for its CEM software suite to continue to effectively manage customer loyalty. [PRWEB Apr 14, 2005]

eGain's Sixth-Generation OnDemand
Solution for Multi-Channel Customer
Service Generates Continued Market
Momentum

eGain's Sixth-Generation OnDemand
Solution for Multi-Channel Customer
Service Generates Continued Market
Momentum 07/30/2004 03:22 AM
eGain's Sixth-Generation OnDemand Solution for Multi-Channel Customer Service Generates Continued Market Momentum [PRWEB Jul 30, 2004]

Marvell Semiconductor Selects GridNode
to Enable Agile Enterprise and Improve
Customer-Oriented Business Processes

Marvell Semiconductor Selects GridNode
to Enable Agile Enterprise and Improve
Customer-Oriented Business Processes 03/31/2005 03:31 AM
Marvell Semiconductor, a leading global semiconductor provider of broadband solutions, automates and streamlines key financial processes with strategic business partners on GridNode’s GridTalk RosettaNet business process automation solutions [PRWEB Mar 31, 2005]

The Customer Owns The Customer

The Customer Owns The Customer 03/17/2005 03:08 AM

Traditionally, the battle for customer ownership in the mobile space was between the operators and the handset makers. The battle is about to get a lot more crowded. By Mike Masnick, The Feature

Top 10 Enterprise IT Vendors ranked on
Customer Loyalty. Two-thirds of
customers will evaluate replacements
over the next three years accoding to a
newly released study by the InterUnity
Group.

Top 10 Enterprise IT Vendors ranked on
Customer Loyalty. Two-thirds of
customers will evaluate replacements
over the next three years accoding to a
newly released study by the InterUnity
Group. 06/23/2004 03:04 AM
The Top 10 Enterprise IT Vendors have three year customer loyalty rates that range from 53% to 71% according to an extensive and independent study by the InterUnity Group. On average 2 out of 3 customers will evaluate replacement products in the next three years from these vendors. The study evaluated the loyalty of 1188 users of 10 leading IT Enterprise vendors including Computer Associates, Dell, EMC, Hewlett Packard, IBM, Microsoft, Oracle, Peoplesoft, SAP, and Sun.While customers may choose to continue to use the existing vendor after evaluating alternatives, pricing pressure is introduced. “Vendors who understand the drivers of customer loyalty can reduce customer defections and lower the cost of sales”, according to Richard Sneider, a Partner at the InterUnity Group. “ The Customer Loyalty ICSI is useful to purchasers as an indicator of how well a vendor will meet its needs over the long term.” [PRWEB Jun 23, 2004]

ERExchange Ranks iRecruiter Professional
#1 ATS for Small Businesses in 2004iCIMS
also recognized with perfect Customer
Service rating in latest study on
Applicant Tracking Solution Providers

ERExchange Ranks iRecruiter Professional
#1 ATS for Small Businesses in 2004iCIMS
also recognized with perfect Customer
Service rating in latest study on
Applicant Tracking Solution Providers 06/11/2004 03:46 AM
iCIMS has been recognized for a 2nd year in a row as the Industry's #1 provider of web-based Applicant Tracking Solutions. In a recent study by the ERExchange focusing on recruitment management solutions for small businesses and corporations, iCIMS' iRecruiter Professional was recognized as the best in the Industry.This announcement follows iCIMS success in 2003 where it's mid-to-large market solution offerings were ranked #1 for organizations above 1,000 employees. The recognition validates the overall scalability and flexibility of iCIMS' solutions to meet the specific recruitment management needs for organizations of all sizes. [PRWEB Jun 11, 2004]

Southern Staircase and Godlan to
Implement MAPICS World-Class
Manufacturing Solution. Common Strategy
of Creating Customer Loyalty with
Technology and Business Process
Improvement Makes for a Successful
Partnership

Southern Staircase and Godlan to
Implement MAPICS World-Class
Manufacturing Solution. Common Strategy
of Creating Customer Loyalty with
Technology and Business Process
Improvement Makes for a Successful
Partnership 06/07/2004 02:41 AM
Godlan, Inc., a leading provider of manufacturing business systems and consulting in the Southeast U.S. and Michigan, announces that Southern Staircase, Inc. has chosen the Microsoft-based SyteLine Business System from MAPICS as the backbone for their information technology framework. [PRWEB Jun 7, 2004]

JEA Purchases Advanced Meter Information
System (AMIS) from eMeter Corporation

JEA Purchases Advanced Meter Information
System (AMIS) from eMeter Corporation 09/15/2004 11:11 AM
eMeter Corporation announced today that JEA of Jacksonville, Florida has licensed eMeter’s Advanced Meter Information System (AMIS) to enable the utility to realize greater benefits from its Network Meter Reading investments. [PRWEB Sep 15, 2004]

New Jersey man purchases Internet rights
to name of runner-up on Canadian Idol

New Jersey man purchases Internet rights
to name of runner-up on Canadian Idol 09/23/2004 04:41 AM
Financial Post Sep 23 2004 9:14AM GMT

SMC Expands Enterprise Wireless Solution
Set to Extend Enterprise Networking

SMC Expands Enterprise Wireless Solution
Set to Extend Enterprise Networking 06/05/2005 11:19 PM
New EliteConnect™ 802.11b/g wireless accessories extend network reach with the security, range, flexibility, interoperability and throughput that Enterprise wireless applications demand [PRWEB May 25, 2005]

Here's a customer...

Here's a customer... 03/17/2005 02:55 AM
Ross Rader over at TuCows wants to buy a Web based group instant outliner for his team. 

Q-Customer

Q-Customer 06/14/2004 11:07 PM
Project Approved

We the customer

We the customer 07/26/2004 07:47 PM

Loic blogs about his experience with his customers and the French blogging community. This reminds me of when I got my bumps from the Japanese diary community about two years ago for trying to push blogging in Japan. We now have a very good relationship with the Japanese Net community, but it took a lot of work on the part of my team and the delivery on a lot of promises.

Comment - TrackBack

National Conference of Governmental
Industrial Hygienists purchases
gomembers’ PSA for az*ware solution

National Conference of Governmental
Industrial Hygienists purchases
gomembers’ PSA for az*ware solution 07/16/2004 03:14 AM
gomembers, Inc., announced today that National Conference of Governmental Industrial Hygienists (ACGIH: http://www.acgih.org/home.htm) has selected a PSA (Preferred Support Agreement) for its gomembers' az*ware solution. [PRWEB Jul 16, 2004]

China may release high-profile Internet
dissident soon: rights group

China may release high-profile Internet
dissident soon: rights group 02/12/2004 05:46 AM
Channel NewsAsia Feb 12 2004 9:43AM GMT

Customer Focused

Customer Focused 08/02/2004 03:26 PM
Constructech Magazine Aug 2 2004 7:55PM GMT

It's the Customer, Stupid!

It's the Customer, Stupid! 06/05/2005 10:54 PM
Best Buy expands in-store offerings for small-business customers.

Best Buy Customer Disservice

Best Buy Customer Disservice 11/17/2003 07:45 PM

I've determined that Best Buy is the Clear Channel of electronics superstores. Much like how the megaopoly of Clear Channel stations means no real local radio DJs, today I found out you can no longer actually call a Best Buy store.

About a month ago, I called a local best buy using their listed number, talked to someone in appliances and bought a washer. Well, it turns out that after a couple weeks I noticed it doesn't exactly spray much water on clothes, not at all like the demo video that came with it. More like dribbling a few ounces of water instead of the robust sprayers shown in the company-provided instruction tape.

So today I call the same number to request a return. They first ask for my home phone number and name, which I find odd when I just want to talk to someone in the store, and when I relay the problem I find out that I need to go into the store to talk to someone in appliances. I tell the person that I just called my local store number to do just that -- to see if I should come in and discuss a replacement or exchange. Then we begin a tango of words.

"So, you're telling me that if I want to talk to someone in my local store, I need to go to the store, because calling the local number doesn't actually reach the store"

"That is correct"

"So why even have local numbers anymore? Why not just tell everyone to call 1-800-best-buy to speak to the call center?"

"Well, sir, our employees are very busy this time of year and can't answer phones"

"I called this number a month ago and spoke with someone on the floor"

"Well, that's not really fair to the people that walked into the store"

"I know, I was in the store waiting for an employee to get off the phone for ten minutes when I was shopping there."

"We're very sorry sir"

"So, here's my problem. I don't want to drive 45 minutes to my local store to find out I missed something, or I can't get a return, or that they could have scheduled it with me remotely."

"Your best bet is to go into your local store"

"Right, but a month ago I called ahead to make sure they had it in stock before I drove. I just want to talk to someone there before I drive there so I won't waste a couple hours on a pointless trip."

"I'm sorry sir, this is a call center, only best buy employees may speak directly to stores now. Please visit your local store. Thanks."

Best Buy has acheived a new low of cost-cutting superstore antics, to remove the entire ability to contact any local store while at the same time posing as if they are local. Their savings on customer service just cost them this customer, as I'm going to buy from my local Lowes or Sears from now on.

How Not To Treat a New Customer

How Not To Treat a New Customer 07/09/2004 08:29 PM
I just switched to Vodafone from T-Mobile. I didn't really want to switch that badly, as T-Mobile's service had been...

Customer Touch CRM

Customer Touch CRM 03/14/2003 07:27 PM
The team is growing!

The customer is always right? Not
anymore

The customer is always right? Not
anymore 07/07/2004 02:57 PM

To Customer Service

To Customer Service 01/07/2004 03:21 PM
Dear Customer Service: Today I had a problem and called your help-line. I (like quite a few people) would prefer to solve the problem myself using your website, and I (like an increasing portion of the population) am perfectly competent to do so. Unfortunately, your web site does not have a solution to this particular problem, so I need to talk to a person. Imagine my dismay when, at three successive levels of telephone menu, I have to listen to lengthy exhortations on the wonderfulness of your Web site and on how it could solve my problem if I would go away and (please, please) not call you. If I could use the Web site, I wouldn’t be calling. This guarantees that by the time I eventually get through to a person, I will be irritated and prone to unfriendliness. As the proportion of people who are Web-connected and Web-competent increases, the cost-effectiveness of this kind of go-away message is going to fall. Please bear this in mind.

Satisfying the customer

Satisfying the customer 06/17/2005 04:26 PM
ZDNet Jun 15 2005 11:42PM GMT

The customer waits

The customer waits 07/22/2004 10:02 PM
globetechnology.com Jul 23 2004 2:11AM GMT

The customer is in charge

The customer is in charge 04/14/2004 06:31 AM
Chicago Tribune Apr 14 2004 11:10AM GMT

Another Satisfied Customer

Another Satisfied Customer 12/09/2002 11:36 PM
Tread lightly on the things of earth: Transition to new location complete Looks like I've successfully migrated my Radio weblog...
Grok Description matches for Customer Evolutions, Inc. Purchases the Rights to the Enterprise Customer Profile (ECP) Solution from Martingale Corporation
GrokA matches for Customer Evolutions, Inc. Purchases the Rights to the Enterprise Customer Profile (ECP) Solution from Martingale Corporation

Customer callbacks

Customer callbacks 06/29/2004 08:38 PM

I just called PG&E, my gas company, to get my billing address changed. For some reason the bills are still coming to an old post office box number that I used when I was moving from one home to another. Even though I changed my service address, my billing address wasn’t ever changed.

Much to my dismay, after wading through the voicemail options to get to the right department I was greeted with a message informing me that there was a one and a half hour wait to speak to someone in customer service. But the voicemail system provided another option. Instead of waiting on hold, I was able to enter a phone number and have a customer service person call me back in about two hours. Smart move on their part.

When the customer is always wrong

When the customer is always wrong 08/09/2004 04:06 AM
Who's to blame for IT project crash and burn?

Customer Generated Demo

Customer Generated Demo 02/01/2005 09:39 PM
How cool is this?  One of our customers, inspired by Jon Udell's Wikipedia screencast (the best illustration I have seen on how wiki pages evolve over time), created his own Socialtext demo screencast and shared it in the Socialtext Customer...

Your Customer Is A Search Engine

Your Customer Is A Search Engine 12/19/2004 02:59 PM
While consumer confidence in advertising is at an all-time low their confidence in search engines is growing.

Customer-facing Helpdesk

Customer-facing Helpdesk 12/14/2003 01:37 PM
Candidate Databases

NSI Scores 100% Customer Satisfaction

NSI Scores 100% Customer Satisfaction 06/05/2004 02:50 AM
Customer satisfaction survey of IBM Business Partners [PRWEB Jun 5, 2004]

T-Mobile about to loose a customer

T-Mobile about to loose a customer 09/14/2004 12:54 PM

My wife and I have been using T-mobile quite happily for the last 3 years. We have had the same phones and I have been thinking of a upgrade to the service as we are peaking our minutes and some new phones. I have been working with these idiots for the last 2 weeks trying to get a deal on some new phones. All said they are very unwilling to give us new free phones even though we are going to upgrade our plan to a 99.99 plan.

For my same dollars I can walk over to the Verizon both and get 2 new camera phones at very reduced prices and only sign a 1 year contract. It would make sense that T-Mobile would want to keep me as a customer. To not offer me a deal on 2 new phones is ridiculous. If you have a sure fire way to deal with these idiots before I switch to Verizon let me know.

PeopleSoft's customer woes

PeopleSoft's customer woes 09/21/2004 12:56 AM
CNET News.com Sep 21 2004 4:40AM GMT

Oracle Announces Customer Hub

Oracle Announces Customer Hub 01/29/2004 03:49 AM
Oracle is transitioning from its message of suite versus best of breed promulgated at past AppsWorld events. This year, the message at AppsWorld in San Diego is integration, and the recognition that companies may in fact have applications outside the Oracle E-Business Suite.

How to Calculate Lifetime Customer Value

How to Calculate Lifetime Customer Value 06/01/2004 09:47 PM
Internet.com Jun 2 2004 2:31AM GMT

definitively bad customer support

definitively bad customer support 07/23/2004 11:33 AM
it sounds like nobody's ever looked through this support process from the user's side

Customer Evolutions, Inc. Purchases the Rights to the Enterprise Customer Profile (ECP) Solution from Martingale Corporation

The following phrases have been identified by the grok system as matching this entry: "customer evolutions"