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GBP1.5 billion wasted on e-Government CRM says report







GBP1.5 billion wasted on e-Government
CRM says report

GBP1.5 billion wasted on e-Government
CRM says report
06/09/2004 02:55 AM

PublicTechnology.net Jun 9 2004 7:07AM GMT




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GBP1.5 billion wasted on e-Government CRM says report

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How Americans Get in Touch With Government - A New Pew Report
http://ww w.pewinternet.org/reports/toc.asp?Report=127

The drive by public agencies to provide information and services on the Internet opens up a way for Americans to contact government that was not available a decade ago. This report takes stock of how e-government is faring by placing e-gov in the context of the other ways people get in touch with government, such as telephone calls, in-person visits, and letters. It then assesses whether different means of contact – or other factors – are connected to the rates of success and satisfaction that users report when they reach out to government. This comparative look at how Americans get hold government reveals the benefits and limits of e-government at its current stage of evolution.

The benefits involve expanded information flows between governments and citizens. In addition, many citizens say the Internet helps in conducting their business with government. Americans with Internet access are much more likely to contact the government than non-Internet users, showing that Internet users have strongly embraced a new communications medium to contact government. The conveniently available information offered at government Web sites makes it easier for Americans to conduct their business with government by whatever means they choose. The ease of email makes it possible for citizens to fire off a missive to express a view about policy or highlight a problem with neighborhood garbage pickup. The upshot is that Internet users say that e-gov improves their relationship with government. It is important to note, however, that there is no independent effect of Internet use on the chances of success with government.

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Xeni Jardin: Boing Boing reader and journalist Hans Henrik in Denmark says,
I published a disturbing story on my blog today about the ongoing online war between the government and the opposition in Kyrgy zstan.

Apparently the new government in Kyrgyzstan are hijacking opposition newspapers sites and are now pointing their URLs to government friendly news sites.

It is still a mystery what is going on in Kyrgyzstan. The newspapers in the country are nearly all government controlled or friendly towards the government in such a way that they can not be trusted when covering the ongoing dispute between the opposition and the newly elected government.

The situation gets more blurred by the lack of foreign correspondents and public access to the Internet in Kyrgyzstan. This means no bloggers or eyewitness.

Link


e-Government usage growth will need
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Education wasted


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On Time Not Wasted


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Grok Description matches for GBP1.5 billion wasted on e-Government CRM says report
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GBP1.5 billion wasted on e-Government CRM says report

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