Attention Customer Service Reps

Grok Headline matches for Attention Customer Service Reps

In-Store Customer Service Reps: Gizmodo
Wants Your True Confessions

In-Store Customer Service Reps: Gizmodo
Wants Your True Confessions 07/05/2004 10:47 AM

A couple of weeks ago we ran a feature called "Confessions of a Cellphone Seller: The Sprint Edition," written by an in-store customer service representative for Sprint, and we've gotten nothing but good feedback about it on the whole, and we'll definitely be keeping it updated as new information and new products come in. What would be nice, though, is if we could get coverage of all the carriers, and that's where you, presuming you work as an in-store representative, come in.

Details after the jump.

Microsoft turns attention to customer
satisfaction

Microsoft turns attention to customer
satisfaction 09/08/2004 11:00 AM
When Microsoft Corp. raised prices for the Texas Association of Counties three years ago, no one from the company called to explain the increase, says Steve White, the group's information technology operations manager. "The change made me angry," White says. "I don't think the pricing is reasonable." He wasn't alone. Microsoft's shift to a new licensing program in 2001 also boosted prices without warning for 60 percent of its customers, according to a 2003 survey by the Yankee Group, a Boston-based research firm.

With Google's beta GMail service
grabbing so much attention, Yahoo! has
announced an expanded service on its f

With Google's beta GMail service
grabbing so much attention, Yahoo! has
announced an expanded service on its f 05/16/2004 10:51 PM
Xinhua News Agency May 17 2004 3:43AM GMT

To Customer Service

To Customer Service 01/07/2004 03:21 PM
Dear Customer Service: Today I had a problem and called your help-line. I (like quite a few people) would prefer to solve the problem myself using your website, and I (like an increasing portion of the population) am perfectly competent to do so. Unfortunately, your web site does not have a solution to this particular problem, so I need to talk to a person. Imagine my dismay when, at three successive levels of telephone menu, I have to listen to lengthy exhortations on the wonderfulness of your Web site and on how it could solve my problem if I would go away and (please, please) not call you. If I could use the Web site, I wouldn’t be calling. This guarantees that by the time I eventually get through to a person, I will be irritated and prone to unfriendliness. As the proportion of people who are Web-connected and Web-competent increases, the cost-effectiveness of this kind of go-away message is going to fall. Please bear this in mind.

What Ever Happened to Customer Service?

What Ever Happened to Customer Service? 05/23/2002 10:39 PM

Customer service of the future

Customer service of the future 01/11/2004 08:15 PM
ZDNet Australia Jan 11 2004 6:34PM ET

Microsoft's New Customer-Service Face

Microsoft's New Customer-Service Face 06/03/2004 02:15 AM
Enterprise Security Today Jun 3 2004 6:05AM GMT

Sprint PCS Customer Service Follies

Sprint PCS Customer Service Follies 06/28/2004 07:42 PM
I was trying to get my wife Karen's defective cell phone replaced. The repair place had never seen the model in question and the national phone number, which I had to call 4 times to get a human, said they couldn't just send a replacement because it's not being made any more. I used the store locator on their web site and got the number of the local repair shop. I dialed it, and the option for customer service kicked me back to the main line. I called back and hit "0" right away. The response? An automated "Good bye". And they hung me up! What's up with that? I combed through the invoices one at a time ooking in vain for anything detailed about the phone in question to prove it's still under warranty. There is no search function—all the bills are in PDF. Never mind that the one helpful person I talked to on the national number told me the activation date put it under six months). Later, after going back twice, we managed to browbeat them into doing the right thing and replacing the defective cell phone. The new cell phone had this crappy imitation of the Mac OS X Dock, which Ask Tog (Bruce Tognazzini, a former Apple employer) has already trashed for its poor usability, that my wife had to turn off before she could stand to use it....

Microsoft beefing up customer service

Microsoft beefing up customer service 07/04/2004 06:56 PM
Boston Globe Jul 4 2004 11:01PM GMT

Ask Gizmodo: Customer Service Blues

Ask Gizmodo: Customer Service Blues 06/21/2004 12:22 PM

It seems like every time I call my cell phone company I have to spend an hour on the phone just to make simple changes, which half the time end up getting screwed up in the process. Is there anything I can do to up my chances of getting what I want?

Basically, you're screwed. It's best to start any interaction with your carrier's customer service department keeping this simple mantra in mind: I am worth nothing to my carrier, and I'm lucky they'll have me.

Read the rest after the jump.

Banking on Online Customer Service

Banking on Online Customer Service 06/27/2004 11:34 AM
Technology For Finance Jun 27 2004 3:09PM GMT

Customer Service: The Hunt for a Human

Customer Service: The Hunt for a Human 12/29/2004 06:19 PM
In the Internet age, making telephone contact with a human for customer service is a daunting task. Some companies no longer disclose phone numbers. But some consumers have found ways around the blockade.

Microsoft looks to boost customer
service

Microsoft looks to boost customer
service 07/06/2004 01:41 PM
AP via Seattle Post Intelligencer Jul 6 2004 4:51PM GMT

Novartis Delivers Customer Self-Service

Novartis Delivers Customer Self-Service 02/10/2003 05:02 AM
Novartis conducted focus groups and found that consumers typically begin their search at a resource like Google.com, find an interesting page and then drill ...

Siebel brings customer service to CRM
OnDemand

Siebel brings customer service to CRM
OnDemand 03/29/2005 08:35 PM
Siebel Systems on Tuesday unveiled Release 7 of CRM OnDemand, a version that integrates the third leg of CRM, customer service, with sales and marketing.

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Internet Phone Customer Service
Uncertain (AP)

Internet Phone Customer Service
Uncertain (AP) 04/13/2005 01:25 PM
AP - Lured by the promise of a low monthly rate for unlimited domestic calls, Sherry Willis jumped at the opportunity to ditch the old phone company in favor of 8x8 Inc.'s Packet8 Internet telephone service.

Internet Phone Customer Service
Uncertain

Internet Phone Customer Service
Uncertain 04/13/2005 04:51 PM
ABCNEWS.com Apr 13 2005 8:22PM GMT

Survey rates online customer service

Survey rates online customer service 06/28/2004 05:25 AM
Denverpost.com - Mon Jun 28, 08:57 am GMT

Customer-Service Channel Generation Gap
(NewsFactor)

Customer-Service Channel Generation Gap
(NewsFactor) 07/21/2004 04:49 PM
NewsFactor - What many people in the CRM field long have suspected has gained more statistical backing: Younger people use electronic customer-service channels more than older ones.

Cell Phone Customer Service Ranked Next
to Last

Cell Phone Customer Service Ranked Next
to Last 06/10/2004 08:37 PM

Novell Strives to Improve Customer
Service

Novell Strives to Improve Customer
Service 12/02/2003 02:35 PM
Boston.Internet.com Dec 2 2003 2:08PM ET

Customer Service Finds a Home on the
Internet

Customer Service Finds a Home on the
Internet 06/29/2004 02:19 AM
ProvideSupport.com has announced the release of its online customer service package, giving online businesses and website owners the ability to provide live customer support to online visitors. [PRWEB Jun 29, 2004]

U.S. to Probe Airlines' Customer Service
Promises

U.S. to Probe Airlines' Customer Service
Promises 12/28/2004 05:35 AM
Reuters via Wired News Dec 28 2004 7:50AM GMT

Disney Believes In Better Customer
Service Through Spam

Disney Believes In Better Customer
Service Through Spam 12/23/2003 06:55 PM
The folks over at Disney have pulled the old switcheroo trick where they suddenly decide, after the fact, to chang e their privacy policy for their online sites, which they say is necessary for better customer service. Specifically, they say that Disney customers increasingly want to be able to tie their offline and online activities together, but as current online privacy policies forbid them from sharing info between their own entities, certain info that would be useful to share between, say, Disney online and a Disney theme park cannot be shared. However, at the same time, they're also sneaking in changes to make it easier for their "selected partners" to spam you. Even better, according to some, the "opt out" options they give you have been turning up "Page Not Found" 404 errors.

A Small Victory - attention whores get
all the attention

A Small Victory - attention whores get
all the attention 04/13/2004 07:30 AM
Michele Catalano .. A Small Victory .. I get serious .. Michele

asmallvictory.net/archives/006461.html
track this site | 5 links

The Ultimate Nightmare: Is Good Customer
Service An Illusion?

The Ultimate Nightmare: Is Good Customer
Service An Illusion? 12/17/2003 08:26 PM
By Gene Steinberg (Mac Night Owl via MyAppleMenu)

U.S. to Probe Airlines' Customer Service
Promises (Reuters)

U.S. to Probe Airlines' Customer Service
Promises (Reuters) 12/27/2004 09:40 PM
Reuters - U.S. airlines, after a Christmas weekend that snarled thousands of travelers' holiday plans, will face a government review of whether they are living up to customer service commitments made five years ago, the U.S. Transportation Department's top auditor said on Monday.

Dell Moves Some Customer Service
Operations Back to the U.S

Dell Moves Some Customer Service
Operations Back to the U.S 12/08/2003 12:02 AM
New York Times Dec 7 2003 11:15PM ET

Wired Magazine: When Accounting Collides
with Customer Service

Wired Magazine: When Accounting Collides
with Customer Service 04/07/2005 12:45 PM
A few months ago I received an offer from Wired Magazine to renew my subscription and simultaneously sign up a friend for a free “gift” subscription. Since I enjoy Wired anyway, I took the bait, signed up a colleague, and didn’t think anything of it. Then about six weeks later I received a bill for my Wired renewal, which I paid. A week passed and I received a bill for my gift subscription. “That’s odd,”…

Direct and Related Links for 'Wired Magazine: When Accounting Collides with Customer Service'

Siebel brings customer service to CRM
OnDemand (InfoWorld)

Siebel brings customer service to CRM
OnDemand (InfoWorld) 03/29/2005 07:58 PM
InfoWorld - Siebel Systems on Tuesday unveiled Release 7 of CRM OnDemand, a version that integrates the third leg of CRM, customer service, with sales and marketing.

Microsoft looks to customer service as
competitive threats grow

Microsoft looks to customer service as
competitive threats grow 07/04/2004 02:00 PM
San Francisco Chronicle Jul 4 2004 5:23PM GMT

MDSIs Advantex Solution to Boost
Customer Service at CT Communications

MDSIs Advantex Solution to Boost
Customer Service at CT Communications 04/16/2004 01:05 PM
BC Technology Apr 16 2004 5:40PM GMT

AT&T Wireless Tops Cellular-Service
Customer Complaints (Dow Jones)

AT&T Wireless Tops Cellular-Service
Customer Complaints (Dow Jones) 01/27/2004 02:22 AM
Dow Jones - AT&T Wireless Services Inc. (NYSE:AWE - News) has won a dubious distinction in an industry that consumers love to gripe about, Tuesday's Wall Street Journal reported.

Biotrex Vitamins Introduces a Virtual
Customer Service Representative.

Biotrex Vitamins Introduces a Virtual
Customer Service Representative. 02/01/2005 10:12 PM
BiotrexVitamins in collaboration with Subjex Corporation, has added a Virtual Customer Service Representative (VCSR) to its website. [PRWEB Jan 21, 2005]

Qwest, union reach pact on customer
service jobs

Qwest, union reach pact on customer
service jobs 01/04/2005 08:16 PM
SiliconValley.com Jan 5 2005 12:31AM GMT

Dell Inc. announces plans for Edmonton
customer service centre

Dell Inc. announces plans for Edmonton
customer service centre 07/19/2004 10:10 PM
CNEWS Jul 20 2004 2:29AM GMT

Integration of legacy systems is vital
to effective customer service

Integration of legacy systems is vital
to effective customer service 05/17/2004 09:09 PM
Computer Weekly May 18 2004 1:45AM GMT

Microsoft Software Update Service 1.0
Customer Survey and 2.0 Beta Nomination

Microsoft Software Update Service 1.0
Customer Survey and 2.0 Beta Nomination 08/02/2004 05:03 AM

For more luxury retailers, kid-glove
customer service includes live chat

For more luxury retailers, kid-glove
customer service includes live chat 05/20/2004 04:14 PM
InternetRetailer.com May 20 2004 8:08PM GMT
Grok Description matches for Attention Customer Service Reps
GrokA matches for Attention Customer Service Reps

MARC-XML-0.66

MARC-XML-0.66 09/23/2004 07:10 AM

MARC-XML-0.53

MARC-XML-0.53 12/02/2003 12:22 AM

Tk-MARC-1.2

Tk-MARC-1.2 01/19/2004 01:42 AM

Tk-MARC-1.1

Tk-MARC-1.1 01/18/2004 06:01 AM

MARC-XML-0.61

MARC-XML-0.61 05/10/2004 05:39 PM

MaRC

MaRC 07/06/2004 03:24 PM
MaRC 0.9 (alpha) released.

MARC-XML-0.7

MARC-XML-0.7 04/14/2005 03:43 PM

MARC-XML-0.65

MARC-XML-0.65 05/19/2004 11:55 PM

MARC-Record-1.32

MARC-Record-1.32 11/05/2003 06:02 PM

Devirginize Marc!

Devirginize Marc! 08/01/2004 11:52 AM
Marc, a 26-year-old virgin information technology worker with excessive candor, is so full of love he's ready to burst. Will you be his receptacle?

MARC-Record-1.21

MARC-Record-1.21 03/14/2003 06:16 PM

Welcome to our world - Marc

Welcome to our world - Marc 06/22/2005 02:41 AM

I've wanted to start a Marc club for a while now - with Mark Cuban, Marc Andressen, Marc Benioff, Mark Fletcher and any other coolio Marc we can find. So it is with great warmth that I welcome Marc Andressen to our world - with his new 24 Hour Laundry product/service.

Unfortunately many people do not see his latest efforts as anything more than a desperate attempt at an oft failed, living in the shadows of his first and only accomplishment, kind of guy - to get attention by jumping on the bandwagon of social networking and video blogging.

Well I say "welcome"!

Have fun - now try and monetize those efforts. The world of Web 2.0 demands that you prove yourself. No more 'playing up to the VCs and investment bankers' - they don't matter anymore. The only thing that matters is delivering compelling experiences to end-users and supporting open standards.

As long as 24HL does that - I'm in favor of it. If not, then oh well. Marc's got other supporters as well - he deserves it. He's worked hard - and there's no reason to pick on him indiscriminately.

And as far as staying stealth - I guess Marc still thinks that being proprietary and closed is a good thing. Where I come from that's not a good sign, but let's give Marc the benefit of the doubt - shall we?

Lots of coolio stuff was in stealth for a while, like Rojo, Odeo, FM Publishing and even Google uses this technique. So why can't the inventor of modern day browsers do the same?

Oh and BTW Marc - my company Broadband Mechanics can do these jobs for you - very effectively - outsourced - for less money than it would cost you to do it in Silly Valley.

http://www.24hourlaundry.com/engineering-director/ - Dir of Engineering
http://www.24hourlaundry.com/java-software-engineer/ - architect
http://www.24hourlaundry.com/user-interface/ - UI designer

Our expertise is exactly what you're building. And we'll make sure you're supporting ALL the latest open standards and efforts. So why not adapt at least one new trend that's evolved since you first got started - outsourcing?

MARC-Record-1.34

MARC-Record-1.34 12/16/2003 06:33 PM

MARC-Descriptions-0.8

MARC-Descriptions-0.8 12/09/2003 06:06 PM

MARC-Detrans-0.1

MARC-Detrans-0.1 09/27/2004 01:11 AM

MARC-Record-1.39_01

MARC-Record-1.39_01 07/27/2004 12:28 AM

MARC-Crosswalk-DublinCore-0.02

MARC-Crosswalk-DublinCore-0.02 03/30/2005 09:03 PM

Marc Weiner's Weinerville

Marc Weiner's Weinerville 02/14/2004 09:13 PM
welcome to weinerville!

weinerville.com/index.shtml
track this site | 4 links

MARC-Simple-0.01_01

MARC-Simple-0.01_01 07/26/2004 05:35 AM

Q&A With Marc Andreessen And Ben
Horowitz

Q&A With Marc Andreessen And Ben
Horowitz 02/16/2004 08:12 PM
Forbes Feb 17 2004 0:37AM GMT

[etech] Marc Smith keynote

[etech] Marc Smith keynote 02/11/2004 01:41 PM
[etech] Marc Smith Marc Smith is a Microsoft researcher who last year gave a winning talk about NetScan, software that aggregates tons of interesting data about usenet discussions. Now he's talking about well, not sure yet. But he's funny and interesting, in a Jeff Goldblum-y way. Not all groups are groups. Groups should be people who know one another and are treated roughly as equals. Much of what's on line is more like civic associations like the Shriners. Like such groups, most members in online groups don't do anything beyond showing up once or twice. They are "places," Virtual...

"E! Online News - J.Lo & Marc Anthony:
They Do!"

"E! Online News - J.Lo & Marc Anthony:
They Do!" 06/12/2004 09:26 AM

Marc disagrees on Group Blogging

Marc disagrees on Group Blogging 12/08/2003 12:00 AM

Marc LaFleur disagrees with my point about group blogs.

I disagree with him, by the way. I think I'd have found him no matter where he wrote that comment. Why? Because he showed up in my referer's log.

Reports: J.Lo Marries Marc Anthony in
L.A. (AP)

Reports: J.Lo Marries Marc Anthony in
L.A. (AP) 06/06/2004 01:46 AM
AP - Jennifer Lopez reportedly married Marc Anthony in a small ceremony at her home on Saturday, less than six months after she ended her high-profile engagement to Ben Affleck.

Marc Barrot finally gets some credit

Marc Barrot finally gets some credit 01/03/2005 01:15 AM

I was delighted to see Adam Curry use Marc Barrot's activeRenderer technology - but I haven't seen any actual recognition up until now.

Coolio - 'cause Marc deserves allot of credit. Now we just need to finish the WebOutliner.

And Congrats to Marc and Claire on the birth of their daughter - Lucille.

Marc Benioff: Who's Afraid of Siebel?

Marc Benioff: Who's Afraid of Siebel? 04/14/2005 10:05 AM
Business Week Apr 14 2005 1:54PM GMT

Interview: JBoss CEO Marc Fleury
(TechWeb)

Interview: JBoss CEO Marc Fleury
(TechWeb) 05/01/2004 03:32 AM
TechWeb - JBoss CEO and founder Marc Fleury recently spoke with CRN Senior Editor Elizabeth Montalbano about why he's committed to open source as a lucrative business model and how things have changed between his company and Java steward Sun Microsystems since JBoss Inc. became an official J2EE licensee.

J.Lo Reportedly Weds Singer Marc Anthony
(AP)

J.Lo Reportedly Weds Singer Marc Anthony
(AP) 06/06/2004 10:10 PM
AP - Jennifer Lopez reportedly married Marc Anthony in a small ceremony at her home, less than six months after she ended her high-profile engagement to Ben Affleck.

The Pope Didn't End Communism - He may
have accomplished a lot, but not that.
By Marc Fisher

The Pope Didn't End Communism - He may
have accomplished a lot, but not that.
By Marc Fisher 04/09/2005 08:00 AM
Pope John Paul II's role in bringing down communism is being greatly exaggerated and the Eastern Europeans really wanted higher living standards and more freedom to travel and live as they chose .. hey, wait a minute - the Pope didn't end communism

slate.msn.com/id/2116428
track this site | 4 links

"I guess FOAF sometimes works better
than F. ;)" --Marc Hedlund

"I guess FOAF sometimes works better
than F. ;)" --Marc Hedlund 12/11/2003 04:57 PM

Attention Customer Service Reps

The following phrases have been identified by the grok system as matching this entry: arrested "marc perkel"