NSI Scores 100% Customer Satisfaction

Grok Headline matches for NSI Scores 100% Customer Satisfaction

Satisfaction with Federal E-Government
Stalls in Latest Findings from American
Customer Satisfaction Index

Satisfaction with Federal E-Government
Stalls in Latest Findings from American
Customer Satisfaction Index 03/22/2005 03:23 PM
Public CIO Mar 19 2005 10:18PM GMT

Siebel ERM: Employee Satisfaction Yields
Customer Satisfaction

Siebel ERM: Employee Satisfaction Yields
Customer Satisfaction 03/14/2003 01:28 AM
As the CRM software segment has slowed down, the employee relationship management (ERM) segment has revved up -- or it has for CRM industry pioneer vendor Siebel, anyway. In fact, some of Siebel's biggest deals recently have been for software that serves people inside enterprises, not outside.

Building Customer Satisfaction and
Employee Satisfaction Strategies

Building Customer Satisfaction and
Employee Satisfaction Strategies 01/08/2004 07:55 PM
marcus evans Jan 8 2004 0:04AM ET

Survey: Customer Satisfaction on the Way
Up

Survey: Customer Satisfaction on the Way
Up 03/14/2003 01:28 AM
During the last quarter of 2001, customer satisfaction with the quality of goods and services available to American consumers in the retail, finance and e-commerce sectors rose significantly, offsetting a drop that began in late 2000, according to the American Customer Satisfaction Index, a survey conducted quarterly by University of Michigan researchers.

E-Government Customer Satisfaction on
the Rise

E-Government Customer Satisfaction on
the Rise 12/16/2003 07:36 PM
By way of comparison, in similar studies, Amazon.com (Nasdaq: AMZN) received a score of 88; Google , a score of 82; Comcast (Nasdaq: CMCSK) 55; Wal-Mart (NYSE ...

Google Tops in Customer Satisfaction

Google Tops in Customer Satisfaction 08/30/2004 03:50 PM
Source: Search Engine Guide - Google reigns supreme as the top search destination on the Internet, and a recent survey compiled by the University of Michigan Business School and other organizations likely reveals why....

Cingular Focuses on Customer
Satisfaction (AP)

Cingular Focuses on Customer
Satisfaction (AP) 02/18/2004 06:45 PM
AP - Cingular Wireless, a patchwork of smaller companies, is on the verge of becoming the nation's largest mobile phone provider with its planned purchase of AT&T Wireless, but the company must fix service problems if it wants to become an industry leader in its own right.

Cingular focuses on customer
satisfaction

Cingular focuses on customer
satisfaction 02/18/2004 08:17 PM
Boston Globe Feb 19 2004 0:47AM GMT

American Customer Satisfaction Index

American Customer Satisfaction Index 07/06/2004 06:58 AM
American Customer Satisfaction Index
http://www.theacsi.org/over view.htm

The American Customer Satisfaction Index (ACSI) is a uniform and independent measure of household consumption experience. The ACSI is a powerful economic indicator; it tracks trends in customer satisfaction and provides valuable information about the consumer economy for companies, industry trade associations, and government agencies. The ACSI is produced through a partnership of the University of Michigan Business School, the American Society for Quality (ASQ), and the international consulting firm, CFI Group. Data is collected from consumers via telephone and the internet. The site features information regarding what the ACSI measures, how data is measured, the methodology,
past conclusions, current research, reports, press releases, frequently asked questions, and a fact sheet for quick reference. This will be added to Business Resources 2004-05 Internet MiniGuide. This has been added to Statistics Resources Subject Tracer™ Information Blog.

Customer Satisfaction Survey: Respondent
Data

Customer Satisfaction Survey: Respondent
Data 05/24/2004 04:00 PM
This Computerworld and InterUnity survey of more than 1,100 enterprise IT users ranks ten IT vendors for quality, customer service, licensing policies and more. See the complete results.

Yahoo Posts Customer Satisfaction Survey

Yahoo Posts Customer Satisfaction Survey 06/21/2004 10:50 AM
"I got an email from Yahoo yesterday about a customer satisfaction survey Satmetrix Systems is doing for Yahoo."

Microsoft turns attention to customer
satisfaction

Microsoft turns attention to customer
satisfaction 09/08/2004 11:00 AM
When Microsoft Corp. raised prices for the Texas Association of Counties three years ago, no one from the company called to explain the increase, says Steve White, the group's information technology operations manager. "The change made me angry," White says. "I don't think the pricing is reasonable." He wasn't alone. Microsoft's shift to a new licensing program in 2001 also boosted prices without warning for 60 percent of its customers, according to a 2003 survey by the Yankee Group, a Boston-based research firm.

Survey: Dell customer satisfaction
unsatisfactory

Survey: Dell customer satisfaction
unsatisfactory 06/28/2004 05:58 PM
The PC maker relinquishes its first-place spot in services for business customers--a rare slip.

LG.Philips LCD Wins Top Customer
Satisfaction Award

LG.Philips LCD Wins Top Customer
Satisfaction Award 04/13/2004 04:42 AM
Hankooki Apr 13 2004 8:42AM GMT

DM conducts customer satisfaction survey
on e-Government services

DM conducts customer satisfaction survey
on e-Government services 07/13/2004 08:55 AM
AME Info Jul 13 2004 12:56PM GMT

Customer Satisfaction Survey: Licensing
and Upgrade Policies

Customer Satisfaction Survey: Licensing
and Upgrade Policies 05/24/2004 04:00 PM
This Computerworld and InterUnity survey of more than 1,100 enterprise IT users ranks ten IT vendors for quality, customer service, licensing policies and more. See the complete results.

The American Customer Satisfaction Index
(ACSI) E-Gov Report

The American Customer Satisfaction Index
(ACSI) E-Gov Report 04/02/2005 11:34 AM
CIO Apr 2 2005 1:21PM GMT

IBM Tops Competitors in Customer
Satisfaction With PC Hardware Quality

IBM Tops Competitors in Customer
Satisfaction With PC Hardware Quality 06/17/2004 06:34 AM
dBusinessNews.com Jun 17 2004 11:07AM GMT

Study: Apple, Dell lead PC customer
satisfaction index

Study: Apple, Dell lead PC customer
satisfaction index 08/30/2004 05:35 PM
Technical support improvements lead to better overall scores for PC industry.

ISP's increase customer satisfaction and
reduce support costs with SMS

ISP's increase customer satisfaction and
reduce support costs with SMS 07/29/2004 02:56 AM
MessageNet is proud to announce the launch of its’ Service Outage Notification system. [PRWEB Jul 29, 2004]

Online retailing leads the pack in
customer satisfaction, says new report

Online retailing leads the pack in
customer satisfaction, says new report 02/19/2004 07:33 PM
InternetRetailer.com Feb 19 2004 11:10PM GMT

Skype scores 100 millionth customer

Skype scores 100 millionth customer 04/18/2005 03:57 AM
Two services added too...

EarthLink High Speed and Dial-Up
Internet Services Ranked Highest in
Customer Satisfaction by J.D. P

EarthLink High Speed and Dial-Up
Internet Services Ranked Highest in
Customer Satisfaction by J.D. P 09/09/2004 06:56 AM
Techlinks.net - Thu Sep 9, 04:13 am GMT

Oracle earns top spot in the InterUnity
Group customer satisfaction study of
1188 companies

Oracle earns top spot in the InterUnity
Group customer satisfaction study of
1188 companies 06/16/2004 11:40 AM
In a study of the ten leading Enterprise IT Vendors, Oracle earned the top Software Vendor ranking with an InterUnity Customer Satisfaction Index (ICSI) of 96.Oracle won 7 of the 8 categories used to compare the vendors. The eight categories included Product Quality, Product Reliability, Contribution to Profitability, Upgrade Policies, Licensing Policies, Customer Service, Meeting Expectations, and Recommendations to Others. The Software Vendor analysis compared Oracle, Microsoft, Computer Associates, Peoplesoft, and SAP. The Hardware Vendor analysis compared Hewlett Packard, IBM, Sun, EMC, and Dell."The customer experience with the Top tier vendors is very different than with the Bottom tier vendors", according to Richard Sneider, the study author and Partner at the InterUnity Group [PRWEB Jun 16, 2004]

Leapfrog Services Demonstrates Focus on
Customer Satisfaction by Creating Chief
Service Officer Position

Leapfrog Services Demonstrates Focus on
Customer Satisfaction by Creating Chief
Service Officer Position 01/06/2005 04:31 AM
Leapfrog Services Inc., an Atlanta based provider of secure computer networks and managed services, has established an increased emphasis on customer satisfaction by creating the position of Chief Service Officer and promoting Brian Kirsch to serve as the company’s first CSO. [PRWEB Jan 6, 2005]

Microsoft scores highest in
customer-respect study

Microsoft scores highest in
customer-respect study 06/25/2004 05:21 PM
The Customer Respect Group assessed the Web sites of Fortune 100 companies to see how they treat customers online.

Microsoft Expands Commitment to Customer
Satisfaction With Enhanced Support
Life-Cycle Policy for Business and
Developer Products

Microsoft Expands Commitment to Customer
Satisfaction With Enhanced Support
Life-Cycle Policy for Business and
Developer Products 05/25/2004 11:30 PM
Today at Microsoft® Tech•Ed 2004, Microsoft Corporate Vice President of Server and Tools Marketing Andrew Lees announced to attendees the June 1 launch of an expanded and enhanced product support life-cycle policy. The updated policy will provide customers with a minimum total of 10 years of mainstream and extended support for business and developer products. In addition to the expanded time frame, the updated policy provides customers with increased support for IT infrastructure security assistance. Customers requested support from Microsoft that is predictable, expanded and mirrors their changing needs for IT infrastructure management. With this announcement, Microsoft delivers the predictable support customers need to successfully do more with less.

McAfee Broadband Selects Aria Systems to
Maximize Revenue and Sustain High
Customer Satisfaction for
Next-Generation Wireless Internet
Platform

McAfee Broadband Selects Aria Systems to
Maximize Revenue and Sustain High
Customer Satisfaction for
Next-Generation Wireless Internet
Platform 06/05/2005 11:14 PM
Unparalleled scalability, flexibility, and integrated CRM features convince wireless pioneer to standardize on the AriaCore™ software solution for upcoming national rollout. [PRWEB Jun 3, 2005]

Home network complexity challenges
customer satisfactionStudy finds that
installation complexity – quantified by
“help desk” calls – reduces both
satisfaction with and brand loyalty to
home networking products and services

Home network complexity challenges
customer satisfactionStudy finds that
installation complexity – quantified by
“help desk” calls – reduces both
satisfaction with and brand loyalty to
home networking products and services 09/04/2004 02:40 AM
Customer satisfaction and brand loyalty regarding home networking equipment are related directly to product ease of installation and operation, according to Parks Associates’ Primary Perspectives: Complexity and Customer Satisfaction in the Networked Home.The study finds that satisfaction declines precipitously – as much as 25% – if a customer is required to make two or more service calls to install and operate home network equipment. Progress has been made in simplifying these products through standard device drivers and graphics-based installation wizards, but in order to secure long-term success in this market, developers and providers should continue devising new ways to reduce the complexity of home networking solutions. [PRWEB Sep 4, 2004]

Keeping Your Customer in Mind: 6 Steps
to Crafting Your Customer’s
Experience

Keeping Your Customer in Mind: 6 Steps
to Crafting Your Customer’s
Experience 08/22/2004 04:23 AM
{Distance Learning} Have your customer service complaints increased? Do you have a plan in place for dealing with customer service? Well help is here! Based on the eBook, "Keep Your Customer in Mind", Kim Beasley will instruct a distant learning class that helps you customize the customer service plan for your business. Registration ongoing until September 5 and class starts September 7. [PRWEB Aug 22, 2004]

Customer Evolutions, Inc. Purchases the
Rights to the Enterprise Customer
Profile (ECP) Solution from Martingale
Corporation

Customer Evolutions, Inc. Purchases the
Rights to the Enterprise Customer
Profile (ECP) Solution from Martingale
Corporation 06/14/2004 05:06 AM
CDI Framework to be Marketed to Airlines and Enhanced by Its Creators [PRWEB Jun 14, 2004]

Aon Reed Stenhouse Implements
ResponseTek’s Customer Experience
Management Solution to Further Enhance
Customer Retention

Aon Reed Stenhouse Implements
ResponseTek’s Customer Experience
Management Solution to Further Enhance
Customer Retention 04/08/2005 05:09 AM
ResponseTek Networks Corp., a leading supplier of Customer Experience Management (CEM) software and services solutions, today announced that Aon Reed Stenhouse Inc. has implemented its Customer Experience Management Suite in order to demonstrate its commitment to being a transparent, client-centric organization. [PRWEB Apr 8, 2005]

Only So Much Satisfaction To Go Around?

Only So Much Satisfaction To Go Around? 07/20/2004 02:56 PM
Apparently, Nokia is somehow "losing ground" because other handset makers are getting better satisfaction ratings. Now, Nokia's problems in selling handsets have been well documented. They've been losing a significant amount of market share to other handset makers who have clearly done a better job anticipating (guessing?) what consumers would want. However, to suggest that Nokia is "losing ground" because others have improved their own satisfaction ratings makes no sense. The study does not say that Nokia's satisfaction ratings have dropped, only that other handset makers now have similar satisfaction ratings, and somehow this is interpreted to mean that Nokia has screwed up. Apparently, the study writers and the reporters who wrote the article about it believe there's only a limited amount of customer satisfaction to go around, and if others are getting more, they must be taking it at the expense of Nokia.

From Satisfaction to Delight

From Satisfaction to Delight 09/24/2002 11:18 AM

Zero Satisfaction From StarWarsShop

Zero Satisfaction From StarWarsShop 08/03/2004 04:40 PM
We've received a flood of emails from disgruntled StarWarsShop customers getting the same reply regarding their damaged Silver Sandtroopers.

PC Satisfaction newsgroups closed

PC Satisfaction newsgroups closed 02/10/2004 02:54 AM

Instant Environmental Satisfaction

Instant Environmental Satisfaction 06/04/2004 07:05 PM
Greenfleet is an Australian environmental organisation who aim to help citizens offset their own greenhouse gas emmissions. Their Tree Totaller (Australian-based, but I'm sure conversions are easy) works out how many trees you need to offset your annual emmissions, based on private car, home energy use and flights. It's a very neat little flash-app, and at the end it lets you chose to "subscribe" to Greenfleet so they'll plant the necessary number of trees for you. I owe 44 trees, for only AU$103 a year.

More cell phones, less satisfaction

More cell phones, less satisfaction 04/13/2005 02:52 PM
Embrace of mobile phones shouldn't be confused with enthusiasm for service providers, study stresses.

Web-user satisfaction on the upswing

Web-user satisfaction on the upswing 05/11/2004 04:36 PM
More surfers getting what they want, but there's still room for site usability improvements, survey shows.
Grok Description matches for NSI Scores 100% Customer Satisfaction
GrokA matches for NSI Scores 100% Customer Satisfaction

NSI Scores 100% Customer Satisfaction

The following phrases have been identified by the grok system as matching this entry: