Tech Support

Grok Headline matches for Tech Support

What Does Offshoring Mean for Tech
Support?

What Does Offshoring Mean for Tech
Support? 04/22/2004 09:06 AM

"The New Voice of Tech Support"

"The New Voice of Tech Support" 12/26/2003 02:57 PM

Family Tech Support

Family Tech Support 12/28/2004 03:41 AM
If you are reading this, you are probably an early adopter.  So when the holidays come around you spend time with your family doing In-law IT.  These days it can be dreadfully easy: If at all possible, switch them to...

Working for yourself with tech support?

Working for yourself with tech support? 07/22/2004 11:04 AM
I've spend 10 hours so far trying to get my laptop to work with a linksys wireless card. Their support is good because they have chat (I like chat support, even though it's often slow, at least you can ask questions), but we haven't been able to fix it. I'm ...

Tech support (with a Jr. SA future)

Tech support (with a Jr. SA future) 04/26/2004 07:03 PM
- United States, PA, Wayne (2004-04-26)

TECH SUPPORT in TORONTO

TECH SUPPORT in TORONTO 05/14/2004 12:20 PM
Skymarx - Canada, Ontario, Toronto (2004-05-14)

The New Voice of Tech Support

The New Voice of Tech Support 12/24/2003 06:33 AM
Once the gift wrap is off, a call to customer service is almost sure to follow. Companies turn to voice-recognition technology to cut costs and help customers get up and running. By Ryan Singel.

When Everything Is Computerized...
Everything Needs Tech Support

When Everything Is Computerized...
Everything Needs Tech Support 04/12/2005 02:01 PM
It's no secret that more and more stuff around us every day is getting computerized, but how that's going to impact our everyday lives doesn't always get that much attention. One of the more interesting elements of an increasingly high tech society is that we're going to need a lot more tech support -- and it's not going to be acceptable to wait 45 minutes on hold (with crappy hold music) to talk to someone overseas who doesn't understand the problem and can't do anything to help. Business Week is talking about the old Maytag repair guy, and how appliances are going high tech in a big way. Of course, the old Maytag repair guy isn't going to be able to fix your washing machine when its software crashes -- and with our chang ing views on quality, you can be pretty sure that today's washing machines won't last as long as the ones you bought a few decades ago. So is it any surprise that tech companies are gearing up to get into spaces that might seem a little out of place for them? IBM announced today an automotiv e diagnostics solution to help deal with increasingly computerized cars. What IBM has realized is that, increasingly, cars are computers -- and if they're 100% focused on being in the IT services business, they need to go where computers are going. So, perhaps it's only a matter of time before you end up calling IBM to come service your washing machine as well. Actually, hopefully, the washing machine will do the calling itself.

Get a gift--and a tech support headache

Get a gift--and a tech support headache 12/24/2004 12:40 PM
ZDNet Dec 23 2004 12:32PM GMT

Ross on Family Tech Support

Ross on Family Tech Support 12/28/2004 03:40 PM
Ross provides his simple recommendations for the annual family tech support ritual otherwise known as the end of year holidays. In summary: Get 'em a Mac with OS X on it Get 'em broadband: it's fast and nearly always on Get 'em Firefox, 'cause IE is bad for your security Get 'em a good start page like My Yahoo or Google Get 'em on Web Mail like Yahoo Mail or GMail Get 'em on Flickr if they want to share...

Tech Support Levels Dropping

Tech Support Levels Dropping 08/27/2004 01:22 PM
Slashdot Aug 27 2004 1:15PM GMT

TX Linux Sysadmin / Tech Support

TX Linux Sysadmin / Tech Support 08/01/2004 08:22 AM
Manage Linux server infrastructure and provide technical support and pre-sales assistance.

IT firms go low-tech to support
communities

IT firms go low-tech to support
communities 12/12/2003 11:12 PM
Sunday Times South Africa Dec 12 2003 10:12PM ET

I want to help answer your tech support
questions!

I want to help answer your tech support
questions! 04/06/2005 11:54 AM
Hi Dave. I really love what you’re doing with your AskDaveTaylor Web site and find it an amazing source of valuable and interesting information. Great job! However, unless you are completely omniscient, I imagine that you must get many more questions than you can actually answer, so I’d like to find out if I can help out? I know Windows pretty well and enjoy doing online research too….

Direct and Related Links for 'I want to help answer your tech support questions!'

NTL outsources broadband tech support to
IBM

NTL outsources broadband tech support to
IBM 06/18/2004 04:55 AM
500 on the move

Developer / Support Tech / Manager

Developer / Support Tech / Manager 04/04/2005 06:42 PM
Skymarx Solutions - Canada, Alberta, Canmore (2005-04-04)

More R&D Support for Defense, Less
for Health and Tech

More R&D Support for Defense, Less
for Health and Tech 04/22/2004 06:44 PM
Crunched by the budget deficit and the Iraq war, the government R&D budget is growing but research dollars are increasingly allocated for defense purposes.

Worst Tech Support Ever By Apple

Worst Tech Support Ever By Apple 07/01/2004 05:28 AM
This person doesn't deserve this kind of treatment from Apple support, who have mailed him the wrong kind of RAM three times in a row.
Actually, nobody deserve this kind of treatment.

SMEs tempted with BT tech support

SMEs tempted with BT tech support 06/05/2005 11:41 PM
Not outsourced, not offshored

iPod Tech Support -- The $399 Pyramid

iPod Tech Support -- The $399 Pyramid 08/05/2004 06:05 PM
Eh? So Apple doesn't suppor third-party headphones, I pondered. By Jonathan Seff, Macworld (via MyAppleMenu)

Dumb tech-support explanations

Dumb tech-support explanations 05/21/2004 06:49 AM
Great open-mic question on Ask Slashdot: what's the worst bullishit "explanation" you've ever gotten from tech support?

My cable modem connection had stopped work. Given my ISPs track record, this was unremarkable, but after it continued for 2 days, I decided to call the tech support number. After supplying my ID number, the support person told me that my connection was intentionally shut off because I was broadcasting a widely-circulated Windows virus. I promptly informed the tech support person that I did not use the Windows operating system on any of my computers, and that I could not possibly have the virus I was accused of having.

The support rep immediately told me that I had the virus, and that they would not turn my connection back on until I jumped through their anti-virus hoops. I argued for almost 10 minutes with this neophyte that I could not use their Windows anti-virus on my Linux systems, and that even if I could, it would not do a damn bit of good. Did it matter? Of course not.

Finally, in order to get my connection back on, I agreed to perform their anti-virus tricks "to the best of my ability", and install Windows just so I could "remove the virus" from my system. The rep actually thought this was an excellent resolution to the problem, but for some reason didn't believe I would actually do it (could have been my vehement renouncements against the entirety of Microsoft's products). After another 5 minutes of cajoling, I convinced her to turn my connection back on so I could get the anti-virus tools, and access Windows Update.

Link

Transmeta To Support "NX" Security Tech

Transmeta To Support "NX" Security Tech 05/17/2004 04:24 PM
Transmeta Corp. said future microprocessors from the company would support the "NX" security protocol due from Microsoft Corp. in Windows XP Service Pack 2.

Worst Explanation From Tech Support?

Worst Explanation From Tech Support? 05/20/2004 11:16 PM

Amish Tech Support: Carnival of the Cats
4

Amish Tech Support: Carnival of the Cats
4 04/12/2004 11:33 AM
lots of earnest and true cats over at Laurence's All-Cats-All-The-Time corner of Amish Tech Support

amish.blogmosis.com/archives/024105.html#024105
track this site | 4 links

iPod Tech Support -- Second Time's A
Charm

iPod Tech Support -- Second Time's A
Charm 08/06/2004 10:21 PM
Having a person who can actually see (or in my casee, hear) the problem you're having can be much more effective than just talking to someone on the phone. By Jonathan Seff, Macworld (via MyAppleMenu)

2004-07-20T14:43:52 Working for yourself
with tech support?

2004-07-20T14:43:52 Working for yourself
with tech support? 07/20/2004 09:29 AM

I've spend 10 hours so far trying to get my laptop to work with a linksys wireless card. Their support is good because they have chat (I like chat support, even though it's often slow, at least you can ask questions), but we haven't been able to fix it. I'm sure someone who knows their stuff and with access to the computer could fix it in 15 minutes.

Working for yourself is great, but where do you get tech support when you need it? I'd happily pay someone to fix this, just don't know where to go. If you work for yourself, how do you deal with this? Any pointers?

I'm at the point where I'm considering buying another laptop, or re-installing XP from scratch, both way too painful for something stupid like this. Am I going to just have to deal with it and spend 10% of my time wasted trying to fix things like this?

Dell cancels Indian tech support

Dell cancels Indian tech support 12/02/2003 09:56 AM
China Daily Dec 2 2003 9:06AM ET

Microsoft ending tech support for
Windows 98

Microsoft ending tech support for
Windows 98 12/13/2003 05:23 PM
CTV.ca Dec 13 2003 4:19PM ET

Tech heavies support challenge to
copyright law

Tech heavies support challenge to
copyright law 06/21/2004 09:58 PM
Intel, Sun and others in new group throw weight behind bill that would make it legal to crack protection schemes.

Wired News: The New Voice of Tech
Support

Wired News: The New Voice of Tech
Support 12/25/2003 05:34 AM
Retailers annually dread the post-Christmas rush .. The New Voice of Tech Support

wired.com/news/holidays/0,1882,61696,00.html?tw=wn_tophead_4
track this site | 4 links

Microsoft Ending Tech Support for
Windows 98

Microsoft Ending Tech Support for
Windows 98 12/13/2003 01:50 PM
Red Nova Dec 13 2003 12:31PM ET

Spyware Becoming Worst Tech Support
Problem

Spyware Becoming Worst Tech Support
Problem 05/07/2004 10:26 AM

Open-source BIND gets tech support

Open-source BIND gets tech support 04/26/2004 07:24 AM
The Internet Systems Consortium begins selling commercial support for the widely used but low-profile open-source product.

Survey: Tech support time costly

Survey: Tech support time costly 07/28/2004 08:04 PM
Computer woes steal too much of workers' time, according to an IT services company, and the price of all that lost productivity is high.

PeopleSoft Support: Vantive Tech Built
In

PeopleSoft Support: Vantive Tech Built
In 03/14/2003 01:28 AM
As the contact center grows increasingly important to the enterprise, PeopleSoft is aggressively entering the field with PeopleSoft Support, a full-bodied application -- based on acquired technology -- that can be rolled into PeopleSoft 8.

Microsoft Hones Tech Support, Consulting
Services

Microsoft Hones Tech Support, Consulting
Services 07/14/2004 01:30 AM
CRN Canada Jul 14 2004 6:14AM GMT

Cisco Launches Tech Support Service for
SMBs

Cisco Launches Tech Support Service for
SMBs 04/05/2005 10:21 PM
Offered through the company's partners, the new Cisco SMB Support Assistant service offers access to Cisco technical experts, advanced hardware replacement, operating-system software maintenance and a Cisco SMB Support Assistant client and portal.

Demon jobs on line at Glasgow tech
support

Demon jobs on line at Glasgow tech
support 04/06/2005 09:15 AM
'Business efficiency review'

Popular Science | Tech Support: July
2004

Popular Science | Tech Support: July
2004 06/20/2004 03:36 AM
Donald Rumsfield personally violated the Geneva Conventions .. Can I hack a standard flashlight to use LEDs? .. hacking your flashlight .. replace

popsci.com/popsci/computers/article/0,12543,652471,00.htmltrack this site | 4 links

Grok Description matches for Tech Support
GrokA matches for Tech Support

Tech Support