For more luxury retailers, kid-glove customer service includes live chat

Grok Headline matches for For more luxury retailers, kid-glove customer service includes live chat

Telesero Launches a Free Solution for
Web Based Live Chat and Web Visitor
Assistance called Live Link.

Telesero Launches a Free Solution for
Web Based Live Chat and Web Visitor
Assistance called Live Link. 08/28/2004 02:38 AM
Have you ever used Live Support on a Website, or wished you could. Telesero is now offering a Live Chat and Visitor Assistance product that could solve your problems for Free. No Downloads, No Hassles, No waiting, Just Answers. [PRWEB Aug 28, 2004]

At CreationsLive.com, live chat is
served up through a live video

At CreationsLive.com, live chat is
served up through a live video 05/20/2004 04:14 PM
InternetRetailer.com May 20 2004 8:08PM GMT

24-7 INtouch Launches Expanded Line of
Live Online Support Services: Live Web
Chat, Web Push, Online Callback Request,
and Real time Email Response

24-7 INtouch Launches Expanded Line of
Live Online Support Services: Live Web
Chat, Web Push, Online Callback Request,
and Real time Email Response 08/30/2004 03:15 AM
24-7 INtouch, an award winning call center outsourcing company, is now offering clients online support services such as Live Web Chat, Web Push, Online Callback Request, and Real time Email Response. The company is partnering with InstantService to offer real-time, web based communication solutions to help our clients increase sales, lower costs, and raise customer service levels. [PRWEB Aug 30, 2004]

Neowin Longhorn Live Chat

Neowin Longhorn Live Chat 10/29/2003 09:10 AM

Trascript of tonights ATi Live Chat

Trascript of tonights ATi Live Chat 12/09/2003 07:28 PM

Scalable Networks Launches QualNet
Software Version 3.8, Latest Release
Includes Live Network Traffic Feed and
3D Visualization

Scalable Networks Launches QualNet
Software Version 3.8, Latest Release
Includes Live Network Traffic Feed and
3D Visualization 12/17/2004 06:44 PM
Scalable Network Technologies (SNT) today announced the launch of its latest software release, QualNet Version 3.8. The software is used to design and test communication networks, including ad-hoc wireless networks and a wide variety of wired and wireless networks [PRWEB Dec 17, 2004]

TechnoScout keeps its live chat moving
to help up-sells

TechnoScout keeps its live chat moving
to help up-sells 05/20/2004 04:14 PM
InternetRetailer.com May 20 2004 8:08PM GMT

Chat Live with Apache Expert Ken Coar

Chat Live with Apache Expert Ken Coar 01/28/2004 11:19 AM
Get answers to your toughest Apache questions in a live IRC chat with Apache luminary Ken Coar, Thursday, January 29 at 11 a.m. PST (1900GMT; 2 p.m. US EST). A leading author, speaker and Apache visionary, Ken Coar is a core developer of the Apache project , and a vice-president and director of The Apache Software Foundation . He's also the author of Apache Server for Dummies , and a contributing author to Apache Server Unleashed .

Newsweek Editor Discusses iPod In Live
Chat

Newsweek Editor Discusses iPod In Live
Chat 07/26/2004 12:22 AM
The Newsweek's breaking iPod story was a planned early announcement, and not a leak or snafu. By MacNN (via MyAppleMenu)

How video live chat helps art seller
CallofAfrica.com

How video live chat helps art seller
CallofAfrica.com 05/20/2004 04:14 PM
InternetRetailer.com May 20 2004 8:08PM GMT

24/7 Live Support Launched at 123 Flash
Chat Website

24/7 Live Support Launched at 123 Flash
Chat Website 12/24/2004 12:11 PM
24/7 Live Support Now Available [PRWEB Dec 22, 2004]

Two trends helping to drive more
interest in live chat

Two trends helping to drive more
interest in live chat 05/20/2004 04:14 PM
InternetRetailer.com May 20 2004 8:08PM GMT

SpeakerCom lets Xbox Live gamers chat in
comfort

SpeakerCom lets Xbox Live gamers chat in
comfort 09/14/2004 12:09 AM
Denverpost.com - Mon Sep 13, 10:19 am GMT

Microsoft welcomes its one millionth
Xbox Live customer (Xbo

Microsoft welcomes its one millionth
Xbox Live customer (Xbo 07/15/2004 10:20 PM
Article.wn.com - Fri Jul 16, 02:02 am GMT

Datamatics Management Services, Inc.
Activates New Web Page with Live Chat
Option

Datamatics Management Services, Inc.
Activates New Web Page with Live Chat
Option 09/13/2004 03:06 AM
Datamatics’ new company web page offers detailed product information, state of the art navigation, and dynamic contact options, including live online chat, to assist customers in selecting automated time and attendance and workforce management solutions. [PRWEB Sep 13, 2004]

SINGLETARYSINGLETARY ONLINE EXTRA Chat
live with Michelle Singletary at 10 a.m.
Wednesday.!Protect y

SINGLETARYSINGLETARY ONLINE EXTRA Chat
live with Michelle Singletary at 10 a.m.
Wednesday.!Protect y 09/10/2004 07:12 AM
Dailynews.com - Fri Sep 10, 10:00 am GMT

"Computer company eats its own dog food
in live video chat from Lufthansa
flight"

"Computer company eats its own dog food
in live video chat from Lufthansa
flight" 06/26/2004 02:50 AM

CovalentWorks Announces EDI Service with
All Large US Retailers for Small and
Mid-Sized Businesses

CovalentWorks Announces EDI Service with
All Large US Retailers for Small and
Mid-Sized Businesses 09/21/2004 12:18 PM
CovalentWorks today announced the availability of web-based EDI service with all large US retailers. US “big-box” retailers now require their suppliers to have EDI capability as a condition for doing business. [PRWEB Sep 21, 2004]

European Premiere: French Prime
Minister's Jean-Pierre Raffarin First
Live Chat with Electorate by SMS & WAP

European Premiere: French Prime
Minister's Jean-Pierre Raffarin First
Live Chat with Electorate by SMS & WAP 05/28/2004 12:36 AM
Belga Direct Press Releases May 28 2004 3:23AM GMT

To Customer Service

To Customer Service 01/07/2004 03:21 PM
Dear Customer Service: Today I had a problem and called your help-line. I (like quite a few people) would prefer to solve the problem myself using your website, and I (like an increasing portion of the population) am perfectly competent to do so. Unfortunately, your web site does not have a solution to this particular problem, so I need to talk to a person. Imagine my dismay when, at three successive levels of telephone menu, I have to listen to lengthy exhortations on the wonderfulness of your Web site and on how it could solve my problem if I would go away and (please, please) not call you. If I could use the Web site, I wouldn’t be calling. This guarantees that by the time I eventually get through to a person, I will be irritated and prone to unfriendliness. As the proportion of people who are Web-connected and Web-competent increases, the cost-effectiveness of this kind of go-away message is going to fall. Please bear this in mind.

Windows XP Service Pack 2 Chat

Windows XP Service Pack 2 Chat 08/18/2004 01:05 PM
Windows XP Service Pack 2

Join Microsoft Experts in an online chat to discuss Microsoft Windows XP Service Pack 2 (SP2). Learn what you need to know about deploying SP2 for Windows XP Home Edition and Windows XP Professional.

Date: August 18, 2004

Time: Now (6 p.m. UK)

Note: Sorry for late notification.

View: Chat Room

Read full story...

What Ever Happened to Customer Service?

What Ever Happened to Customer Service? 05/23/2002 10:39 PM

Customer service of the future

Customer service of the future 01/11/2004 08:15 PM
ZDNet Australia Jan 11 2004 6:34PM ET

NeoWin Windows XP Service Pack 2 Chat

NeoWin Windows XP Service Pack 2 Chat 09/01/2004 05:13 PM

Xbox Adds Video Chat Service

Xbox Adds Video Chat Service 09/25/2004 11:54 PM
Article.wn.com - Fri Sep 24, 04:07 pm GMT

Microsoft Launches 'New' Chat Service

Microsoft Launches 'New' Chat Service 09/21/2004 02:58 PM
Although the Microsoft.com chat service has been around for quiet some time it has always relied on the MSN Chat ActiveX control. This had many restrictions. Users couldn't connect behind most corporate firewalls because the ActiveX control connected them to an IRC server effectively. The chat has now been revamped and over the coming weeks will be rolled out across all Microsoft chats and Tech-Net chats.

This is great news for those working at the time the chats are on. The new design is cleaner, requires no ActiveX control and most importantly connects using the HTTP protocol. Since the chat doesn't work in Firefox; Jana Carter (Technical Chat Product Manager) let us know that Microsoft are looking into increasing browser support in upcoming releases. A new addition to the chat is that you authenticate using .NET Passport. This makes it easier for chat moderators to ensure you are who you claim to be and to filter out individuals not sticking to chat rules.

Feel free to check out the new chat service by following the URL below. Microsoft welcome any feedback about the new service so please leave comments and we will ensure they're fed back. Thank you.

View: Windows XP Expert Zone Chat Room

Read full story...

WhatHelps? Upgrades Voice Chat Service

WhatHelps? Upgrades Voice Chat Service 12/19/2004 03:32 PM
WhatHelps? recently released an upgrade to one of its most popular services, hands-free Voice Chat. The upgrade has dramatically improved voice clarity, decreased lag time, and reduced random disconnects. [PRWEB Dec 15, 2004]

Novartis Delivers Customer Self-Service

Novartis Delivers Customer Self-Service 02/10/2003 05:02 AM
Novartis conducted focus groups and found that consumers typically begin their search at a resource like Google.com, find an interesting page and then drill ...

Sprint PCS Customer Service Follies

Sprint PCS Customer Service Follies 06/28/2004 07:42 PM
I was trying to get my wife Karen's defective cell phone replaced. The repair place had never seen the model in question and the national phone number, which I had to call 4 times to get a human, said they couldn't just send a replacement because it's not being made any more. I used the store locator on their web site and got the number of the local repair shop. I dialed it, and the option for customer service kicked me back to the main line. I called back and hit "0" right away. The response? An automated "Good bye". And they hung me up! What's up with that? I combed through the invoices one at a time ooking in vain for anything detailed about the phone in question to prove it's still under warranty. There is no search function—all the bills are in PDF. Never mind that the one helpful person I talked to on the national number told me the activation date put it under six months). Later, after going back twice, we managed to browbeat them into doing the right thing and replacing the defective cell phone. The new cell phone had this crappy imitation of the Mac OS X Dock, which Ask Tog (Bruce Tognazzini, a former Apple employer) has already trashed for its poor usability, that my wife had to turn off before she could stand to use it....

Microsoft looks to boost customer
service

Microsoft looks to boost customer
service 07/06/2004 01:41 PM
AP via Seattle Post Intelligencer Jul 6 2004 4:51PM GMT

Microsoft beefing up customer service

Microsoft beefing up customer service 07/04/2004 06:56 PM
Boston Globe Jul 4 2004 11:01PM GMT

Banking on Online Customer Service

Banking on Online Customer Service 06/27/2004 11:34 AM
Technology For Finance Jun 27 2004 3:09PM GMT

Ask Gizmodo: Customer Service Blues

Ask Gizmodo: Customer Service Blues 06/21/2004 12:22 PM

It seems like every time I call my cell phone company I have to spend an hour on the phone just to make simple changes, which half the time end up getting screwed up in the process. Is there anything I can do to up my chances of getting what I want?

Basically, you're screwed. It's best to start any interaction with your carrier's customer service department keeping this simple mantra in mind: I am worth nothing to my carrier, and I'm lucky they'll have me.

Read the rest after the jump.

Microsoft's New Customer-Service Face

Microsoft's New Customer-Service Face 06/03/2004 02:15 AM
Enterprise Security Today Jun 3 2004 6:05AM GMT

Customer Service: The Hunt for a Human

Customer Service: The Hunt for a Human 12/29/2004 06:19 PM
In the Internet age, making telephone contact with a human for customer service is a daunting task. Some companies no longer disclose phone numbers. But some consumers have found ways around the blockade.

Attention Customer Service Reps

Attention Customer Service Reps 06/07/2004 09:06 AM

If you happen to be a customer service employee for any of the major cellular companies (U.S. or otherwise), give me a quick email. I want to pick your brain about something. Be sure to put [Customer Service] or something like that in the subject line so my spam filter won't chew it up (if you don't use the mailto link below).
Mail - editor@gizmo ;do.com [Gizmodo]

Bird Chat User Flooding Denial of
Service

Bird Chat User Flooding Denial of
Service 08/30/2004 04:50 AM

Direct and Related Links for 'Bird Chat User Flooding Denial of Service'

“Donato Ferrante has reported a vulnerability in Bird Chat, which can be exploited by malicious users to cause a DoS (Denial of Service). The vulnerability is caused due to an error within the user handling. This can be exploited by flooding a server with users. Successful exploitation crashes all chat clients connected to a server. Solution: According to the vendor, this has been fixed in version 1.61 Security Release….

Xbox Adds Video Chat Service (PC World)

Xbox Adds Video Chat Service (PC World) 09/24/2004 09:17 AM
PC World - Microsoft looks to new games, online gaming service to boost sales.

Internet Phone Customer Service
Uncertain (AP)

Internet Phone Customer Service
Uncertain (AP) 04/13/2005 01:25 PM
AP - Lured by the promise of a low monthly rate for unlimited domestic calls, Sherry Willis jumped at the opportunity to ditch the old phone company in favor of 8x8 Inc.'s Packet8 Internet telephone service.
Grok Description matches for For more luxury retailers, kid-glove customer service includes live chat
GrokA matches for For more luxury retailers, kid-glove customer service includes live chat

For more luxury retailers, kid-glove customer service includes live chat

The following phrases have been identified by the grok system as matching this entry: