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Trying To Unravel Study About IT/Employee Security Disconnect







Trying To Unravel Study About
IT/Employee Security Disconnect

Trying To Unravel Study About
IT/Employee Security Disconnect
04/28/2004 02:31 PM

Websense, a company that is trying to sell filters to IT staff, has put out a new study talking about how there's a disconnect between IT staff and employees when it comes to threats on their machines. Unfortunately, it also appears that there's a disconnect between the study, the press release about it and some reporters. Two different articles on the study present some very different numbers - and some of the conclusions in the press release seem equally questionable. Silicon Valley Business Journal says that employees claim they spend two hours a week surfing personal sites, while Wired News gives the number as 3.3 hours. Both, however, agree that IT staff believes it's more like six hours. The disconnect between IT and employees isn't surprising. Of course employees are going to play down how much time they spend surfing non-work sites, because they don't want to get in trouble. At the same time IT often has the incentive to boost those numbers to suggest they need more resources to handle the "problem". The press release shows that the number is 2 hours - but even that's a little confusing. They say that 51% of employees admit to surfing 1 to 5 hours a week, for an average of 2 hours. It's not clear if it's just those 51% who average 2 hours, or if that includes the 49% who apparently don't do personal surfing at work. The next bit of confusion is over spyware. Wired points out that 6% of employees admit to downloading spyware, but that 30% of computers are found with spyware, while the press release gives the number as 29% (just a little rounding, I guess). This isn't all that surprising, since spyware is known to install itself without people knowing. The Business Journal, however, focuses on the fact that the press release claims 92% of companies ended up with spyware - highlighting the discrepancy between the 6% and the 92%. That's misleading, since even if 1% of all employees at every company ended up with spyware, 100% of companies would have spyware. The Business Journal piece also follows the press release in saying that the study asked people if they "visited sites" that install spyware, whereas Wired News assumes the question was whether or not they knowingly "downloaded" spyware - two very different things. Finally, Wired says that 93% of IT staff claim they're adequately protected against viruses - but that two-thirds admit their company has been hit by viruses. The Business Journal phrases things a bit differently. First, they claim the number is 95% instead of 93% (the press release says "nearly 95%" so this is understandable) and instead of saying protected against viruses, they say "protected from threats such as spyware, peer-to-peer file sharing, instant messaging and maladies such as the MyDoom virus -- all potential conduits for Web-based viruses." That paints a very different picture. First off, it's a bit problematic to simply lump together things like spyware and instant messaging as global "threats," but even worse that list doesn't include email - the main source of viruses getting onto computers. The press release, however, indicates that the study simply asked if their anti-virus software was effective. Anyway, it is very likely that there's a disconnect between IT staff and employees concerning protecting computers in the work place, and better tools would probably help. However, relying on this study, or any of the articles about it, doesn't seem like a particularly useful exercise.




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solarpanelThe Ideas: (1) Instead of thinking about technological innovation that applies top-down (improving our cities, our institutions, our communities) what if we thought about such innovation at the personal level, bottom-up, the way nature does? (2) Why are we so inept at moving from brilliant ideas to ubiquitous delivery of solutions?

I have long been an advocate of bottom-up, front-line-focused, personalized solutions to business problems, because I've seen them work, and because I've seen imposed top-down one-size-fits-all management solutions continually fail. And I've proposed bottom-up, community-based solutions for our political, social and economic woes. Everything I've learned so far tells me that bigger-is-worse, that there are no economies of scale, that centralized is much less effective than decentralized, and that the people at the top of power and money elites are totally disinterested in solving real problems, and merely consumed with further increasing their power and wealth.

So if bottom-up problem-solving is the best answer for business, social, political and economic challenges, how about technological challenges?

I have mentioned my revelation at a recent wind energy conference where a large number of people seeking to become personally energy-independent overwhelmed one gentleman who wanted the state to set up more centralized, "efficient" wind farms for all, and how I, as a liberal accustomed to the role of the state in organizing things for the greater benefit, was at first ambivalent, but by the end of the day was won over by the self-interested. While I still believe innovation and technology need to be focused on solving basic human needs, I've begun to think that they might better solve those needs by looking at personal bottom-up solutions instead of institutionally-deployed ones. I'm even wondering whether community-based renewable energy co-ops are too centralized. No, I haven't suddenly become a libertarian or a Dawkins selfish-gene adherent: Nature, in its technological design and innovation (look at birds' wings and the thermal design of feathers), doesn't use centralized solutions -- animal communities are bound together by social imperatives, not shared technologies. Why should we be any different?

smartcar2Maybe we need to merge the great cradle-to-cradle design thinking of guys like Bill McDonough, who creates wonderful zero-waste designs for institutions, with the bottom-up, personalized approaches that I have advocated for business.

Here are some of the fragments of ideas that I've been kicking around since I contemplated this. Since I was thinking at the time about renewable energy, the End of Oil and global warming, that's what most of these ideas are focused on:

What if solar energy collectors were designed to look like trees, not like flat panels -- more surface area, better fit with the environment? Could they even be 'grown' using fractal patterns and crystal-forming ingredients?

What if hats were designed as personal solar energy collectors -- instead of just protecting us from the sun's rays, why not have them harvest them? What about hair, even, which again has more surface area. Could our shampoo double as an application of wireless nanotech energy collectors?

What if we could harvest our nervous energy, and the energy expended when we exercise? I've heard of PCs and flashlights powered by hand-cran k devices. Why not PCs and TVs powered by foot pedals, or ergonomic bicycle-type devices under our desks? Deskwork and good exercise at the same time.

What if instead of heating and cooling whole buildings, we designed our clothing (the design of which now is, let's face it, pretty useless, not nearly durable enough, and quite silly) to heat and cool our bodies? No more fighting over where to set the thermostat -- we each set our own. And don't tell me it would look geeky or restrict our movement -- good design can solve that. Just use birds as models.

What if we merged the technologies of the Smart Car (lightweight materials, miniaturization) with the technologies of the recumbent bicycle, the ele ctric scooter, and the Segway, to create a human-powered enclosed vehicle that would achieve highway speeds and give us good exercise while using no fuel whatsoever? Can't be done? That's what they told the Wrights.

What if we developed a toilet that produced fertilizer instead of sewage, and delivered it through the sprinkler system right to your garden?

Yes, I hear you saying that these aren't new ideas, they've been tried, some are even being used as we speak. But how do we make them commercial, mainstream, available to and affordable by everyone? After all, millions of houses are still being built with wasteful, inefficient North American style hot water heaters instead of the long-coil European "instant hot water" heaters. If we're going to save the world and stuff we can't quit when people nod and say "good idea" -- we need to commercialize it, make it better, experiment with real working models, and drive it out until everyone has one, so the need for the old technologies that these ideas replace -- power plants, the electrical grid, furnaces, air conditioners, internal combustion engines, passive hot water tanks, toxic non-recyclable batteries, maybe even buildings (to the extent their primary function is to keep heat in, or out) -- can be done away with.

What is the reason that so many bottom-up ideas and innovations never make it into the commercial marketplace? I'm not a believer in conspiracy theories that corporations deliberately buy up and suppress more durable inventions to keep them from cannibalizing their market. I think it's more likely that people with good ideas are just disconnected from those with the skills and resources needed to implement those ideas. And vice versa -- those with commercialization skills and resources are rewarded by the market (and by shareholders) for not fixing what ain't broke, for not changing what they're doing until and unless they have to. 

So on the one hand we have an astonishing and unprecedented flood of good ideas, made possible by the democratization of knowledge (the Internet etc.), and on the other hand we have this incredible inertia by those who could make those ideas reality, change everything. Not dissimilar to the paradox of our staggering surplus of cheap (thanks to subsidies) foods and medicines at the same time we have epidemics of hunger, malnutrition and disease. "It's the distribution system", some say. "It's the lack of security and ethics in the areas of suffering" say others. "It's the whole economic system, which is designed to artificially create scarcity to drive up demand and hence profits", say others.

It's time to stop excusing ourselves and blaming others for these disconnects. It's time to stop amusing ourselves to death with fake-reality shows and the fate of some poor brain-dead woman in Florida. Where there's a will, there's a way. It's a question of priorities, of combining energies, and of collaborating in a focused, informed and urgent manner to fix the disconnects and make it happen. We have a responsibility to make it happen. We certainly have the money, the ingenuity and the organizing technologies to make it happen, so what are we waiting for? We need to get past our learned helplessness and start talking to each other about things that matter, things we can fix, and enrolling ourselves to do so.

Are we just disorganized, or is our passivity, our inaction, our feelings of helplessness, are these things symptoms of something deeper, darker? Or is all this noise, this online cacophony, the sound of a billion revving engines just now shifting into gear?

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Trying To Unravel Study About IT/Employee Security Disconnect

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Anniversary (AP)

Dell and SAP
expanding alliance

Commodity Community
Wireless Gear

Managing IT for
Business Value

SMS 2003 Business
Case Comparison to
IBM Tivoli
Configuration
Manager

SMS 2003 Technical
Comparison to IBM
Tivoli Configuration
Manager

Kill me before I
finally snap...

what is grok?