US Banks To Spend $1.9B on Call Center Technology

Grok Headline matches for US Banks To Spend $1.9B on Call Center Technology

Analysts call on Microsoft to spend cash

Analysts call on Microsoft to spend cash 06/18/2004 06:29 AM
Silicon.com Jun 18 2004 10:25AM GMT

Microsoft Windows Media Center Extender
Technology Delivers Digital
Entertainment and the Media Center
Experience to Any Screen in the House

Microsoft Windows Media Center Extender
Technology Delivers Digital
Entertainment and the Media Center
Experience to Any Screen in the House 01/08/2004 07:35 PM
This evening during his keynote address at the 2004 International Consumer Electronics Show (CES), Microsoft Corp. Chairman and Chief Software Architect Bill Gates unveiled Windows® Media Center Extender Technology. The software will power a new generation of products that will extend the Media Center Edition PC experience allowing consumers to access their favorite digital entertainment, such as live and recorded television, photos, movies, and music that reside on their Windows XP Media Center Edition PC, from any room in the home -- regardless of where the PC is located. Media Center Extender Technology will not only provide access to rich content and services, but will enable devices throughout the home to utilize the full processing and storage capabilities of the PC creating new opportunities for services and providing unprecedented choice and access to content for consumers

The New York Times > Technology
> Banks Test ID Device for Online
Security

The New York Times > Technology
> Banks Test ID Device for Online
Security 12/25/2004 05:00 PM
Banks Test ID Device for Online Security

nytimes.com/2004/12/24/technology/24online.html?ex=12616308 00&en=a2ed16b050465778&ei=5088&partner=rssnyt
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On guard: Banks using technology to
protect themselves, customers from
e-mail 'phishing' scams

On guard: Banks using technology to
protect themselves, customers from
e-mail 'phishing' scams 04/11/2005 06:17 AM
San Jose Mercury News Apr 11 2005 10:31AM GMT

php Call Center

php Call Center 01/05/2005 02:00 AM
Looking for Developers

Call Center Reloaded 2.0

Call Center Reloaded 2.0 06/07/2004 05:20 PM
Software for small to medium sized call centers to log calls.

ECE acquires Indian call center

ECE acquires Indian call center 12/23/2003 03:28 PM

One World to open call center here

One World to open call center here 01/23/2003 03:48 AM
If one performs a search on Google on the Internet, and types in the key word "fulfillment," the One World website will be the first on the list. ...

Earthlink call center hang-up?

Earthlink call center hang-up? 01/07/2004 07:06 PM
OK, maybe Neil Young and the Google dudes, but Jobs is the uber-coolest today, because he just unveiled a $249 iPod model that weighs less than 4 ounces, holds ...

HP sets up call center in India

HP sets up call center in India 02/11/2004 09:44 PM
ZDNet Feb 12 2004 1:52AM GMT

HP sets up India call center

HP sets up India call center 02/11/2004 12:11 PM
BANGALORE, INDIA -- Hewlett-Packard Co. (HP) has set up a contact center in Bangalore that will offer post-sales support to U.S. customers of its consumer products, according to an executive of the Palo Alto, California-based company.

www.BestT1Prices.com Launches New T1
Service Call Center

www.BestT1Prices.com Launches New T1
Service Call Center 09/24/2004 03:29 AM
www.BestT1Prices.com, A NorthwestArkansasOnline.com Company annouced today the launch of it's call center to bring real-time price quotes over the phone! [PRWEB Sep 24, 2004]

Philippino call-center Flash game

Philippino call-center Flash game 01/02/2004 07:10 AM
Luis has made a free Flash game based on the Philippino call-center industry. He sez, "The call-center business is really huge in places like India and the Philippines, and in my country in particular (the latter of the two), working in a call-center has become the default occupation after you graduate. It pays more than your average bottom-of-the-ladder job and let's you exercise a bit of control over your work-hours." L ink (Thanks, Luis!)

MORE than 200 employees to be laid off
from Eugene call center

MORE than 200 employees to be laid off
from Eugene call center 06/24/2004 06:08 PM
“Officials with Texas-based Stream says the layoffs came because the company had lost a key contract to provide customer support for Symantec software products. …”Read more…Oh, well. It can’t be offshoring. The government says offshoring is GOOD for us.

Zultys to Offer Call Center System

Zultys to Offer Call Center System 08/03/2004 10:52 AM
The company is rolling out an upgrade to its converged PBX, voice mail server, and voice gateway and Internet gateway system to give SMBs a way to set up call centers at no charge.

Arreste made in call center scam

Arreste made in call center scam 04/08/2005 03:24 PM
ZDNet Apr 8 2005 7:41PM GMT

Low Cost Call Center Services in the
Philippines Getting Lower

Low Cost Call Center Services in the
Philippines Getting Lower 06/05/2005 11:16 PM
As more and more new call centers crop up in the Philippines, companies looking to outsource are starting to see these services as a commodity. This view continues to drive costs downward - good news for businesses looking to outsource. [PRWEB Jun 3, 2005]

Call center workers here, new telecom
tech in India

Call center workers here, new telecom
tech in India 12/22/2004 01:41 AM
What if U.S. workers increasingly wind up on the consuming end of technology created abroad?

Electrolux to test outsourced call
center in New Delhi

Electrolux to test outsourced call
center in New Delhi 06/23/2004 05:28 PM
The Swedish company said it's looking at ways to increase its call center capacity and is setting up a 20-seat facility in India as a test.

Call Center Speech Platform Gives Voice
to More Data

Call Center Speech Platform Gives Voice
to More Data 06/29/2004 10:21 PM
TuVox announces an update to its voice platform that gives a voice to data retrieved from databases and Web services.

Chordiant Adds BPM Focus to Call Center
(NewsFactor)

Chordiant Adds BPM Focus to Call Center
(NewsFactor) 01/27/2004 05:15 PM
NewsFactor - Chordiant (Nasdaq: CHRD) Software has rolled out the latest iteration of its Call Center Advisor for contact centers. The new product is differentiated, the company said, by its emphasis on basing contact-center agent interactions specifically on an organization's business processes and policies.

Indian Call Center Employees Hack US
Bank Accounts

Indian Call Center Employees Hack US
Bank Accounts 04/08/2005 07:00 AM

Indian call center workers charged with
Citibank fraud

Indian call center workers charged with
Citibank fraud 04/07/2005 07:44 AM
Former employees of a call center in Pune, India, were arrested this week on charges of defrauding four account holders in New York of Citibank, a subsidiary of Citigroup, to the tune of $300,000, according to a police official in Pune.

Microsoft's call-center business in
India gets an American accent

Microsoft's call-center business in
India gets an American accent 08/16/2004 11:37 PM
Indians working at Microsoft's new call center in Bangalore may sound a bit like they're from Seattle. For the past year, the center's 350 employees have been taught to speak more like Americans by Seattleite Andrea Koehler, a former University of Washington language instructor, who is part of Microsoft's training team.

Chicago's emergency call center suffers
heat exhaustion

Chicago's emergency call center suffers
heat exhaustion 07/23/2004 03:00 PM
911 down, 311 up

US-Based Call Center Positions Itself to
Compete with Overseas Outsourcing

US-Based Call Center Positions Itself to
Compete with Overseas Outsourcing 06/24/2004 05:04 AM
US Based Entrepreneur Gayle Santana, President and CEO of Professional Virtual Services Network (PVS Network), is looking to help American Companies save money, their customers, and brands by reversing the flight of support and operations jobs outside the country, commonly called outsourcing. [PRWEB Jun 24, 2004]

Banking Call Center Hangs Up for 10th
Birthday (Reuters)

Banking Call Center Hangs Up for 10th
Birthday (Reuters) 07/01/2004 10:31 AM
Reuters - The Belgian telephone banking service of Dutch financial group ING is celebrating its 10th anniversary Thursday -- by not picking up the phones.

Siebel Call Center and Service Apps
Stand Tall

Siebel Call Center and Service Apps
Stand Tall 03/14/2003 01:28 AM
Siebel was one of the first CRM vendors to release industry-specific vertical applications. And, according to Lance Walter, director of Siebel's call center product marketing, those vertical capabilities are still one of the call center and service application line's strongest selling points.

Digisoft Announces Evresis to be First
International Call Center to use
eTelescript

Digisoft Announces Evresis to be First
International Call Center to use
eTelescript 03/14/2005 05:57 PM
Web-Based VOIP Call Center Software Solution in use in Cyprus [PRWEB Mar 10, 2005]

Telewest Broadband, one of Great
Britain’s largest alternative carriers,
banks on next-generation technology of
the European Computer Telecoms Group
(ECT) for its service number offering

Telewest Broadband, one of Great
Britain’s largest alternative carriers,
banks on next-generation technology of
the European Computer Telecoms Group
(ECT) for its service number offering 09/22/2004 02:13 AM
Based on ECT’s solution, Telewest launches its new Special Rate Service (SRS) Advanced Solutions [PRWEB Sep 22, 2004]

Call center offers high-tech outsourced
food delivery

Call center offers high-tech outsourced
food delivery 07/24/2004 01:15 PM
Philippine Daily Inquirer Jul 24 2004 4:43PM GMT

eTelescript Web-Based Call Center
Software Solution Released by Digisoft

eTelescript Web-Based Call Center
Software Solution Released by Digisoft 09/22/2004 02:28 AM
Digisoft’s new virtual call center application is perfect of multi-location and remote agent management. [PRWEB Sep 22, 2004]

Handling the call center double whammy
of concurrent peak seasons

Handling the call center double whammy
of concurrent peak seasons 04/02/2005 01:53 PM
InternetRetailer.com Apr 2 2005 4:46PM GMT

Message Technologies Inc. Appoints
Michael Hill Call Center Manager

Message Technologies Inc. Appoints
Michael Hill Call Center Manager 06/17/2005 03:16 PM
Message Technologies Inc. ® (MTI) , an industry-leading provider of speech IVR hosting and professional services, today announced the appointment of Michael Hill as the Call Center Manager for AnswerMTI, a service of Message Technologies Inc. [PRWEB Jun 16, 2005]

Multi-channel Call Center 24-7 INtouch
Launches New Design of its Popular
Website

Multi-channel Call Center 24-7 INtouch
Launches New Design of its Popular
Website 07/19/2004 03:17 AM
24-7 INtouch, a multi channel call center outsourcing company, introduced a redesigned website today that showcases its enhanced sales and customer support services, including its progressive live chat solutions. The new site will enable customers and website visitors to distinguish 24-7 INtouch from the competition, and help simplify their decision making process. [PRWEB Jul 19, 2004]

24-7 INtouch’s Growth and Success Drives
Move to New Corporate Headquarters and
Call Center

24-7 INtouch’s Growth and Success Drives
Move to New Corporate Headquarters and
Call Center 02/07/2005 02:05 AM
24-7 INtouch, an award winning call center outsourcing company, has announced that the current call center and corporate headquarters are relocating on March 1st, 2005, due to accelerated customer and employee growth. The newly renovated 14,000 square-foot building, which includes a 6,500 square-foot call center floor and 158 call center seats, is more than twice the size of the company’s current office space. [PRWEB Feb 6, 2005]

Freedom Technology Center To Open

Freedom Technology Center To Open 11/14/2003 06:57 AM
New non-profit IT center to open with classes on e-mail security and Linux administration.

New Microsoft Technology Center opens in
DIC - UAE

New Microsoft Technology Center opens in
DIC - UAE 09/22/2004 12:56 AM
MENAFN Sep 22 2004 4:12AM GMT

Experimental Gameplay - Entertainment
Technology Center, CMU

Experimental Gameplay - Entertainment
Technology Center, CMU 03/17/2005 02:49 AM
Experimental Gameplay Project .. Experimental Game Play

experimentalgameplay.com
track this site | 2 links

Grok Description matches for US Banks To Spend $1.9B on Call Center Technology
GrokA matches for US Banks To Spend $1.9B on Call Center Technology

US Banks To Spend $1.9B on Call Center Technology

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