Study: Carriers answer customer demands

Grok Headline matches for Study: Carriers answer customer demands

Wireless carriers answer call for number
swaps

Wireless carriers answer call for number
swaps 11/14/2003 11:29 AM
AT&T Wireless and Cingular are set to adopt practices for meeting a federal mandate that gives consumers the right to retain their phone numbers if they change mobile carriers.

In response to customer demands (and
many long dis ...

In response to customer demands (and
many long dis ... 10/31/2003 07:24 PM

In response to customer demands (and many long discussions on the REALBasic mailing list), REAL Software has a nnounced that RB 5.5 will be capable of cross-compiling apps for Red Hat and SuSE distributions of Linux, with other distros being added according to demand. You'll still need either a Mac or Windows box to create and cross-compile the app for Linux. You'll have to wait for the Linux-based REALBasic IDE, but REAL Software says that they intend to make one available in a later version.

RB 5.5 is expected to be released in the first quarter of 2004.

2:46 PM | Joey deVilla

Shifting Trends In Customer Ownership
Between Wireless Carriers And Phone
Makers

Shifting Trends In Customer Ownership
Between Wireless Carriers And Phone
Makers 04/21/2004 04:47 AM
Nearly a year ago we had a post where we discussed the fact that many shoppers on the market for a mobile phone service focused on what phone they wanted more than what service provider they wanted. So, if they wanted a certain Nokia phone, their choices of service providers was limited to those who sold that particular phone. A few months later we looked at how the carriers should respond to this and one of the predictions was that carriers would start to focus increasingly on white-label phones where smaller, lesser known device manufacturers would build phone handsets to spec and brand them with the carriers name. It appears that's exactly what's happening. The carriers have been doing their best to take the customer ownership back from the handset makers, and it appears to be working. More and more people identify their phone by the brand of the service provider, rather than the handset maker. Of course, the article uses Nokia and Motorola as the example cases of the big name handset makers likely to lose out - and back it up with Nokia's poor earnings. However, the story was written before Motorola posted very impressive earnings due to their handset sales taking off again. Maybe this is one battle that isn't over yet.

Are Suppliers of Proximity,
Photoelectric and Linear Displacement
Sensors Meeting Customer Demands?

Are Suppliers of Proximity,
Photoelectric and Linear Displacement
Sensors Meeting Customer Demands? 06/03/2004 02:16 AM
As manufacturing processes become increasingly sophisticated, users of proximity, photoelectric and linear displacement sensors are demanding more functionality from their sensors. Opportunities to improve growth rates in this industry exist if suppliers can satisfy customer requirements. [PRWEB Jun 3, 2004]

Study Examines Customer Value in the
Antibody Market

Study Examines Customer Value in the
Antibody Market 08/18/2004 03:15 AM
According to a recent survey, scientists most frequently purchase pre-made catalog antibodies from Santa Cruz Biotechnology, BD Biosciences (NYSE: BDX), Sigma-Aldrich (NASDAQ 100: SIAL), R&D Systems (NASDAQ: TECH) and Calbiochem. However, since no single company has a sufficiently broad product mix to accommodate all of the research applications for which antibodies are used, scientists routinely purchase antibodies from multiple suppliers. [PRWEB Aug 18, 2004]

Study reveals decline in IT customer
loyalty

Study reveals decline in IT customer
loyalty 09/20/2004 06:48 PM
WalkerInformation, a 65-year-old company that focuses on surveying customer brand loyalty, released its 2004 study of IT vendors this week, entitled, ?Customer Loyalty Management for Information Technology.?

Microsoft scores highest in
customer-respect study

Microsoft scores highest in
customer-respect study 06/25/2004 05:21 PM
The Customer Respect Group assessed the Web sites of Fortune 100 companies to see how they treat customers online.

Study: Apple, Dell lead PC customer
satisfaction index

Study: Apple, Dell lead PC customer
satisfaction index 08/30/2004 05:35 PM
Technical support improvements lead to better overall scores for PC industry.

Oracle earns top spot in the InterUnity
Group customer satisfaction study of
1188 companies

Oracle earns top spot in the InterUnity
Group customer satisfaction study of
1188 companies 06/16/2004 11:40 AM
In a study of the ten leading Enterprise IT Vendors, Oracle earned the top Software Vendor ranking with an InterUnity Customer Satisfaction Index (ICSI) of 96.Oracle won 7 of the 8 categories used to compare the vendors. The eight categories included Product Quality, Product Reliability, Contribution to Profitability, Upgrade Policies, Licensing Policies, Customer Service, Meeting Expectations, and Recommendations to Others. The Software Vendor analysis compared Oracle, Microsoft, Computer Associates, Peoplesoft, and SAP. The Hardware Vendor analysis compared Hewlett Packard, IBM, Sun, EMC, and Dell."The customer experience with the Top tier vendors is very different than with the Bottom tier vendors", according to Richard Sneider, the study author and Partner at the InterUnity Group [PRWEB Jun 16, 2004]

Top 10 Enterprise IT Vendors ranked on
Customer Loyalty. Two-thirds of
customers will evaluate replacements
over the next three years accoding to a
newly released study by the InterUnity
Group.

Top 10 Enterprise IT Vendors ranked on
Customer Loyalty. Two-thirds of
customers will evaluate replacements
over the next three years accoding to a
newly released study by the InterUnity
Group. 06/23/2004 03:04 AM
The Top 10 Enterprise IT Vendors have three year customer loyalty rates that range from 53% to 71% according to an extensive and independent study by the InterUnity Group. On average 2 out of 3 customers will evaluate replacement products in the next three years from these vendors. The study evaluated the loyalty of 1188 users of 10 leading IT Enterprise vendors including Computer Associates, Dell, EMC, Hewlett Packard, IBM, Microsoft, Oracle, Peoplesoft, SAP, and Sun.While customers may choose to continue to use the existing vendor after evaluating alternatives, pricing pressure is introduced. “Vendors who understand the drivers of customer loyalty can reduce customer defections and lower the cost of sales”, according to Richard Sneider, a Partner at the InterUnity Group. “ The Customer Loyalty ICSI is useful to purchasers as an indicator of how well a vendor will meet its needs over the long term.” [PRWEB Jun 23, 2004]

ERExchange Ranks iRecruiter Professional
#1 ATS for Small Businesses in 2004iCIMS
also recognized with perfect Customer
Service rating in latest study on
Applicant Tracking Solution Providers

ERExchange Ranks iRecruiter Professional
#1 ATS for Small Businesses in 2004iCIMS
also recognized with perfect Customer
Service rating in latest study on
Applicant Tracking Solution Providers 06/11/2004 03:46 AM
iCIMS has been recognized for a 2nd year in a row as the Industry's #1 provider of web-based Applicant Tracking Solutions. In a recent study by the ERExchange focusing on recruitment management solutions for small businesses and corporations, iCIMS' iRecruiter Professional was recognized as the best in the Industry.This announcement follows iCIMS success in 2003 where it's mid-to-large market solution offerings were ranked #1 for organizations above 1,000 employees. The recognition validates the overall scalability and flexibility of iCIMS' solutions to meet the specific recruitment management needs for organizations of all sizes. [PRWEB Jun 11, 2004]

Keeping Your Customer in Mind: 6 Steps
to Crafting Your Customer’s
Experience

Keeping Your Customer in Mind: 6 Steps
to Crafting Your Customer’s
Experience 08/22/2004 04:23 AM
{Distance Learning} Have your customer service complaints increased? Do you have a plan in place for dealing with customer service? Well help is here! Based on the eBook, "Keep Your Customer in Mind", Kim Beasley will instruct a distant learning class that helps you customize the customer service plan for your business. Registration ongoing until September 5 and class starts September 7. [PRWEB Aug 22, 2004]

Customer Evolutions, Inc. Purchases the
Rights to the Enterprise Customer
Profile (ECP) Solution from Martingale
Corporation

Customer Evolutions, Inc. Purchases the
Rights to the Enterprise Customer
Profile (ECP) Solution from Martingale
Corporation 06/14/2004 05:06 AM
CDI Framework to be Marketed to Airlines and Enhanced by Its Creators [PRWEB Jun 14, 2004]

Aon Reed Stenhouse Implements
ResponseTek’s Customer Experience
Management Solution to Further Enhance
Customer Retention

Aon Reed Stenhouse Implements
ResponseTek’s Customer Experience
Management Solution to Further Enhance
Customer Retention 04/08/2005 05:09 AM
ResponseTek Networks Corp., a leading supplier of Customer Experience Management (CEM) software and services solutions, today announced that Aon Reed Stenhouse Inc. has implemented its Customer Experience Management Suite in order to demonstrate its commitment to being a transparent, client-centric organization. [PRWEB Apr 8, 2005]

The Customer Owns The Customer

The Customer Owns The Customer 03/17/2005 03:08 AM

Traditionally, the battle for customer ownership in the mobile space was between the operators and the handset makers. The battle is about to get a lot more crowded. By Mike Masnick, The Feature

The carriers are coming

The carriers are coming 12/15/2003 07:05 AM
AT&T, Time Warner Cable and Qwest are staking their claim on the voice over Internet Protocol market. Is this the beginning of the end for VoIP start-ups?

Canadian carriers wonder: 3G or not 3G?

Canadian carriers wonder: 3G or not 3G? 07/19/2004 09:40 PM
ITBusiness.ca Jul 20 2004 1:26AM GMT

HP Gets Call for Carriers

HP Gets Call for Carriers 08/16/2004 12:38 PM
Motorola taps the computer maker to team up on next-gen networks.

European carriers get some Sun

European carriers get some Sun 06/24/2004 09:25 PM
ZDNet Jun 25 2004 1:30AM GMT

Carriers should be context providers

Carriers should be context providers 03/06/2004 01:56 AM

As the thought of paying $3500 for a month of gprs sinks in and I think about the speech I'm going to give at MILIA to the carriers and content providers in the audience, I'm thinking more and more about how I think it might be a bad idea for the carriers to get into the content business.

I think that as broadband becomes a standard part of households, more and more people will fill up their iPods and mobile devices with all the content they need from their flat-fee low-cost pipe. Most content isn't THAT time sensitive. I don't see any reason to have to download content on-the-go over expensive gprs when devices can talk wifi or bluetooth and have enough storage to allow you to carry content around.

The main value that always-on provides is presence information, short messages and time sensitive stuff like news. I don't really see the need to have broadband to do that. I think the carriers should focus their energies on stuff like identity, payment systems, IM and presence and leave the content business up to people who know how to move large volumes of bits around at low cost. The problem with most telephone companies is that they have spent their whole lives worrying about quality of service, but moving large volumes of data around is not about quality of service. You can afford to drop a few bits if they're not time sensitive and it's a completely different game than the circuit business.

I realize that 3G networks are supposed to provide us with a cheaper way to provide mobile broadband, but I just can't imagine the cost of all of the roaming deals, the metering systems and the BigCo overhead ever being able to compete with the simplicity of the Internet and wifi. I am not convinced that there is a market for broadband mobile content.

This may seem obvious to Internet folks, but I think the mobile operators are seriously considering broadband content over mobile phone networks as "the next big thing".

How to switch carriers but keep your
phone

How to switch carriers but keep your
phone 06/08/2004 10:01 PM
ZDNet Jun 9 2004 1:38AM GMT

Swedish 3G Carriers Cry Uncle

Swedish 3G Carriers Cry Uncle 06/29/2004 12:32 PM
The Feature Jun 29 2004 4:33PM GMT

Swedish Carriers Fight 3G

Swedish Carriers Fight 3G 06/28/2004 11:22 AM
Unstrung.com Jun 28 2004 3:50PM GMT

Bypassing the Mobile Carriers

Bypassing the Mobile Carriers 04/09/2004 04:00 PM

AP: Skype Going Mobile. The peer-to-peer phone program Skype, which lets computer users make free calls to each other anywhere in the world, is going mobile, with a version being released Tuesday for Wi-Fi-equipped digital assistants.

I've been in a two-day gathering about the future of mobile communications, and one of the issues has been whether Wi-Fi and its successors will open up a bypass opportunity that causes big trouble for the mobile carriers. The answer was obviously yes, and the announcement by Skype makes that even clearer. Now the question arises which maker of mobile handsets will sell a model that switches back and forth from Wi-Fi voice over IP to the mobile network. This is what users will want, but the carriers have huge clout over the handset manufacturers. The market is moving, fast. I wonder if the carriers are smart enough to move with it.

Phone DRM too expensive, say carriers.

Phone DRM too expensive, say carriers. 04/02/2005 03:43 PM
The Register: Phone DRM too expensive, say carriers.

European cell carriers get some Sun

European cell carriers get some Sun 06/24/2004 09:16 PM
Orange and T-Mobile will sell only downloads that are Java Verified, in a win for Sun and its downloading software for cell phones.

Wireless carriers not happy about DRM

Wireless carriers not happy about DRM 04/01/2005 03:24 PM

The wireless carriers are not happy with licensing feeds being put on them and are basically feel they are being robbed. Personally I am glad that industry is starting to feel some pain maybe someone will wake up someday and say that DRM is out of control and needs to reeled in. [Engadget]

Hey, Regional Carriers Can Merge Too

Hey, Regional Carriers Can Merge Too 01/06/2005 06:52 AM
When Cingular finished buying AT&T Wireless, it was as if everyone who wrote about mobile operators had a pre-conceived notion that the market needed six carriers. To fill that empty slot, suddenly Alltel started to get much more recognition -- despite being a regional carrier. With Sprint and Nextel merging, there's going to be more room on that six spot list. However, it looks like this merger mania also represents a chance for some of these regional operators to consolidate a bit themselves. The latest is that it looks like Alltel (rather than being bought by Verizon Wireless, as some had thought) is trying to buy Western Wireless, another regional carrier. Both are CDMA-based, so that makes integration easier. Also, with little overlap, the combined companies start to look a lot more like a national carrier (though, they're not completely there). What was that about consolidation among the national carriers creating less competition? It certainly looks like some of the regional players see it as a vacuum they can fill. Anyone taking bets on which regional carriers will be rumored to be merging next?

Motorola RAZR V3 carriers

Motorola RAZR V3 carriers 08/01/2004 11:16 PM
MobileTracker Aug 2 2004 2:27AM GMT

Phone DRM too expensive, say carriers

Phone DRM too expensive, say carriers 04/02/2005 06:56 AM
Fragmentation looms

Carriers invest in convergence

Carriers invest in convergence 11/14/2003 05:45 AM
Out with the old, in with the new

Why DId You Answer If You Don't Know?

Why DId You Answer If You Don't Know? 06/03/2004 04:47 PM
Seattle Post-Intelligencer newspaper has poll on whether readers have used a wireless network or not: The most curious part about the results to date isn't the fact that about half of respondents have used a wireless connection to the Internet--which could include cell data or even a cell phone's Internet features--but that about one percent responded I don't know....

An Answer To "What is Mac OS X?"

An Answer To "What is Mac OS X?" 01/07/2004 02:38 PM
XCube writes: "'What is Mac OS X?' is a fascinating article over at KernelThread.com. According to Amit Singh it's a hacker-over-friendly answer to that ...

The answer man

The answer man 03/17/2005 03:55 AM

Uniting carriers against 'Net attacks

Uniting carriers against 'Net attacks 03/30/2005 08:57 AM
“Arbor Networks Inc. says it is attempting to make it easier for service providers to share information about Internet threats through a new program called the Fingerprint Sharing Initiative. The program, being introduced this week, uses Arbor’s PeakFlow SP platform, which is used by service providers to sniff out distributed denial-of-service (DDOS) attacks, worms and other security threats on their own networks. The latest version of PeakFlow SP includes a Fingerprint Sharing option that lets…

Direct and Related Links for 'Uniting carriers against ‘Net attacks'

Cisco router could take carriers to 92
Tbps

Cisco router could take carriers to 92
Tbps 05/25/2004 11:41 PM
ITBusiness.ca May 26 2004 3:56AM GMT

Cell carriers want piracy discount

Cell carriers want piracy discount 04/01/2005 12:16 PM
CNN Money Apr 1 2005 3:25PM GMT

FBI Issues Alert Against Almanac
Carriers

FBI Issues Alert Against Almanac
Carriers 12/30/2003 08:33 AM
The Farmer's Almanac .. carrying almanacs .. official

story.news.yahoo.com/news?tmpl=story&cid=519&ncid=519&e=1&u =/ap/20031230/ap_on_re_us/fbi_almanacs
track this site | 4 links

Mobile Carriers Avoid European 3G

Mobile Carriers Avoid European 3G 04/27/2004 06:03 AM
Hankooki Apr 27 2004 9:09AM GMT
Grok Description matches for Study: Carriers answer customer demands
GrokA matches for Study: Carriers answer customer demands

Motorola wins extension of Nextel iDEN
contract

Motorola wins extension of Nextel iDEN
contract 12/19/2004 03:12 PM
Telecoms.com Dec 17 2004 11:11AM GMT

Motorola Solidifies Role With
Sprint-Nextel

Motorola Solidifies Role With
Sprint-Nextel 12/19/2004 03:12 PM
Forbes Dec 16 2004 9:43PM GMT

Motorola smells business in Sprint,
Nextel merger

Motorola smells business in Sprint,
Nextel merger 12/24/2004 01:00 PM
Hindustan Times Dec 23 2004 4:45PM GMT

Motorola iDEN i605

Motorola iDEN i605 12/19/2004 03:12 PM
SlashPhone Dec 19 2004 5:56AM GMT

Motorola announces new low cost iDEN
handset

Motorola announces new low cost iDEN
handset 07/08/2004 06:43 PM
PMN Publications Jul 8 2004 9:34PM GMT

Motorola inks 3-year iDEN deal

Motorola inks 3-year iDEN deal 12/19/2004 03:12 PM
MobileTracker Dec 16 2004 11:46PM GMT

Sprint, Nextel to Merge

Sprint, Nextel to Merge 12/19/2004 03:18 PM
Sprint and Nextel announced their $40 billion merger of equals: Sprint's CDMA technology has been a block to offer push-to-talk (PTT) services that Nextel has made great profits on. Nextel has no migration plan for next-generation data services, although they've been testing approaches that aren't integrated with their iDEN voice technology. Sprint has already committed to spending billions on 3G high-speed voice and data systems. In seemingly unrelated news a few days ago, Cingular dropped its challenge to the FCC proposal that would allow Nextel to reorganize its scattered chunks of frequency, giving them new contiguous spectrum in exchange for paying for the cost of moving the public-safety incumbents to Nextel-vacated frequencies. It's a multi-billion-dollar deal that the FCC offered, and Verizon Wireless and Cingular Wireless now no longer oppose it, and one would expect Sprint and Nextel to accept the deal, although Nextel wants to pay substantially less. The new Sprint Nextel is at a rough parity with the subscriber base of Cingular-post-AT&T Wireless acquisition and Verizon Wireless (all on their lonesome). Sprint Nextel will have 35 million subscribers, Cingular 47 million, and Verizon Wireless 42 million. T-Mobile becomes a distant fourth (about 16 million subscribers) with no data upgrade plan in sight. This didn't elude the Wall Street Journal, which filed this report in which T-Mobile notes that worldwide they have about 70 million cell phone users which allows them to compete on scale for handsets and network components....

Sprint buys Nextel for US$35 billion

Sprint buys Nextel for US$35 billion 12/19/2004 03:45 PM
Sprint and Nextel agrees to a merger in a move that closes the gap between the top three US wireless companies. Sprint will gain valuable spectrum while adding high revenue business customers that rely on PTT technology.

Motorola Announces Next Generation Push
to Talk Platform for iDEN Technology

Motorola Announces Next Generation Push
to Talk Platform for iDEN Technology 12/19/2004 03:12 PM
SlashPhone Dec 18 2004 1:08AM GMT

Sprint, Nextel Agree to $35bn Merger

Sprint, Nextel Agree to $35bn Merger 12/17/2004 06:30 PM
Despite recent reports that Verizon was interested in making a bid for Sprint's wireless unit, Nextel and Sprint have officially announced plans to merge companies. The new company, which will be the third largest U.S. wireless carrier, will eventually migrate Nextel users off its iDEN network onto Sprint's CDMA infrastructure.

Rosy future for Sprint-Nextel marriage

Rosy future for Sprint-Nextel marriage 12/19/2004 03:20 PM
But what of T-Mobile USA?

Wireless War Heats Up As Sprint Grabs
Nextel

Wireless War Heats Up As Sprint Grabs
Nextel 12/29/2004 03:16 AM
Information Week Dec 29 2004 6:40AM GMT

Sprint chases Nextel with Ready Link

Sprint chases Nextel with Ready Link 11/17/2003 02:05 AM
Boston Globe Nov 17 2003 1:00AM ET

FCC to allow wireless access on planes
Best Buy 3Q earnings rise 21 percent
Sprint Nextel would be 3

FCC to allow wireless access on planes
Best Buy 3Q earnings rise 21 percent
Sprint Nextel would be 3 12/19/2004 03:28 PM
Seattletimes.nwsource.com - Thu Dec 16, 05:21 am GMT

Google creating online reading room
Technology challenges Sprint-Nextel
merger Apple fights back aga

Google creating online reading room
Technology challenges Sprint-Nextel
merger Apple fights back aga 12/19/2004 03:28 PM
Seattletimes.nwsource.com - Thu Dec 16, 11:24 pm GMT

Motorola, Nextel confirm A-GPS bug

Motorola, Nextel confirm A-GPS bug 07/22/2004 02:44 PM
infoSync Jul 22 2004 6:19PM GMT

Nextel Extends Motorola Contract

Nextel Extends Motorola Contract 12/19/2004 03:12 PM
CIO Today Dec 17 2004 7:08PM GMT

Nextel and Motorola admit GPS problems

Nextel and Motorola admit GPS problems 07/20/2004 11:26 PM
MobileTracker Jul 21 2004 3:43AM GMT

Motorola makes nice with Nextel

Motorola makes nice with Nextel 06/26/2004 05:47 PM
Crains ChicagoBusiness Jun 26 2004 10:02PM GMT

Motorola, Nextel extend relationship

Motorola, Nextel extend relationship 12/19/2004 03:12 PM
Chicago Tribune Dec 17 2004 2:45PM GMT

Motorola to stay in Nextel loop

Motorola to stay in Nextel loop 12/19/2004 03:12 PM
Chicago Tribune Dec 16 2004 10:59PM GMT

Motorola i325 released on Nextel

Motorola i325 released on Nextel 09/15/2004 05:40 PM
MobileTracker Sep 15 2004 9:02PM GMT

Motorola inks 3 years with Nextel

Motorola inks 3 years with Nextel 12/19/2004 03:12 PM
ChicagoBusiness.com Dec 16 2004 3:01PM GMT

Motorola i315 released on Nextel

Motorola i315 released on Nextel 09/15/2004 05:40 PM
MobileTracker Sep 15 2004 9:02PM GMT

Motorola i710 released by Nextel

Motorola i710 released by Nextel 07/08/2004 02:12 PM
MobileTracker Jul 8 2004 6:32PM GMT

Motorola i830 introduced by Nextel

Motorola i830 introduced by Nextel 06/08/2004 03:21 PM
MobileTracker Jun 8 2004 6:19PM GMT

Nextel eyes substitutes for Motorola

Nextel eyes substitutes for Motorola 04/10/2004 05:51 PM
ChicagoBusiness.com Apr 10 2004 10:01PM GMT

Motorola i830 miniaturizes Nextel
offerings

Motorola i830 miniaturizes Nextel
offerings 06/10/2004 04:32 PM
infoSync Jun 10 2004 7:32PM GMT

Motorola in 3-year contract extension
with Nextel

Motorola in 3-year contract extension
with Nextel 12/19/2004 03:12 PM
Reuters Dec 17 2004 3:51AM GMT

Nextel to use Motorola i605 Bluetooth
cellphone

Nextel to use Motorola i605 Bluetooth
cellphone 12/22/2004 01:27 AM
Engadget Dec 20 2004 3:49PM GMT

Study: Carriers answer customer demands

The following phrases have been identified by the grok system as matching this entry: sprint nextel unfair overage motorola iden 1.9 ghz ipass vod over ip steamer