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Nuance Packages Voice Authentication of Callers







Nuance Packages Voice Authentication of
Callers

Nuance Packages Voice Authentication of
Callers
04/26/2004 09:52 PM

The speech vendor is launching an application for authenticating callers to access sensitive information and to perform transactions over the phone. Nuance Caller Authentication marks its second packaged offering.




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Nuance Packages Voice Authentication of Callers

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Are telephone callers journalists? 03/14/2005 05:45 PM
Despite its having been on the table for at least six years now, this question of whether bloggers are journalists won't seem to rest, and now that the courts are getting involved, we don't have much choice but to revisit it, as Slashdot, among many others, has done today. Dan Fost's San Francisco Chronicle story provides a good summary of the issue, as Apple Computer pursues its suit to get some bloggers to reveal the sources of anonymous information they published. But the article misses the most basic distinction at work here.

A blogger is someone who uses a certain kind of tool to publish a certain kind of Web site. The label tells us nothing about how the tool is used or what is published. We went through this discussion a decade ago, when people first started asking whether Web sites were journalism. To understand this, just take the question, "Are bloggers journalists?" and reframe it in terms of previous generations of tools. "Are telephone callers journalists?" "Are typewriter users journalists?" "Are mimeograph operators journalists?" Or, most simply, "Are writers journalists?" Well, duh, sometimes! But sometimes not.

That is the only answer to the "Are bloggers journalists?" question that makes any sense. Bloggers sometimes engage in journalism, just as they sometimes engage in diary-writing, art-making, essayizing and many other forms of communication.

This answer is inconvenient, as we face the question of whether bloggers should receive the same legal protection as more conventionally defined journalists; it doesn't provide a clearcut legal rule. But, let's face it, legal protections for journalists have always involved a certain fuzziness. Since, thankfully, the U.S. government doesn't legally charter journalists -- that would be difficult to square with the First Amendment -- everyone is free to apply the label to themselves. You don't need a journalism degree, either. (I've been a journalist for three decades and I don't have one.)

You can try to define journalists by applying the filter of professionalism, by seeing whether people are actually earning a living through their journalistic work -- but then you rule out the vast population of low-paid or non-paid freelance workers, and those who are not currently making money in their writing but hope to someday. Apparently most of the existing shield laws use some version of the "you are where your paycheck comes from" definition of journalist (see Declan McCullagh over at CNET for more). That's one good reason for thinking that they might need some revision.

There's a good definition of "journalist" sitting right at the top of Jim Romenesko's journalism blog today (is pioneering blogger Romenesko a journalist?), where CNN/U.S. president Jonathan Klein says: "I define a journalist as someone who asks questions, finds out answers and communicates them to an audience." By that standard, a hefty proportion of today's bloggers qualify.

Does this vast expansion of the journalism population mean that the courts and legislatures are going to have second thoughts about protecting the confidentiality of journalists' sources? Perhaps -- and maybe those shield laws need tweaking or amendment, given the transformations underway. But any attempt to draw a narrow line around the journalism profession in order to preserve those laws is doomed to fail. There is no way to draw that line -- income level? circulation? corporate size? forget it! -- that is not ridiculous on its face.

So we're left with the pathetic spectacle of beloved Apple Computer chasing down some bloggers to find out which of its employees leaked some early peeks at product information. Apple may win, and the laws may contort themselves to exclude the vast new throngs of online journalists from the protected club. But is there any doubt that, in the long run, it's Apple's dam-building effort that's doomed? Whether protected by law or not, the teeming network of the blogosphere is not going to shut down, any more than online music file sharing could be ended by the legal campaign against Napster. In this sense, the whole "journalists or not?" debate is an irrelevant, backward-looking theological dispute.

[I wrote this post this morning but the computer that I run Radio on died for some reason, so it's going up late, and with some revisions...]

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Last issue we talked about two-factor authentication and I described such a scheme used by a Swedish bank (see link below). The bank requires a user to enter a unique identifier - a national ID number, similar to a U.S. Social Security number, a four digit PIN, and a one-time code that's revealed by scratching off the covering on one cell of a 50-cell card (similar to a scratch-off lottery ticket). I then posed the question: "Is that secure enough?" which can only, I believe, can be answered: "It depends."

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Jacques Distler: The anonymous nature of the internet makes the problem of “identity” a hard one. In physics, when we encounter an intractably-hard problem, our most frequent dodge is to redefine the problem to one which admits a solution, and hope that the result is a “good-enough” stand-in for the original problem. In that spirit, I (re)defined the problem as reliably associating comments posted with the websites of the commenters.

Just a suggestion: a lesser, but very much related and much more tractable, problem is trackbacks.  The reason why it is more tractable is that the trackbacks are issued by software which could reasonably be expected to have direct access to your weblog's private keys.  This could make signing totally automatic - simply check a box once, and your template could be updated and all future trackbacks would be automatically signed.

The signatures could be passed as a new CGI parameter or as a HTTP header.  Neither would likely affect any existing software that wasn't expecting this information.

Once trackback signing is widely enough adopted, people may feel comfortable turning off the ability to accept unsigned trackbacks.  And then much of the infrastructure will be in place to tackle the harder, and more important problem, of comment signing.

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Delegated authentication differs from federated authentication model in that the authentication authority delegates authentication yet again. It's a double-sided star system where the authentication authorities sits in the middle acting as a directory of sort.

Delegated authentication model is not appropriate for weak authentication uses. So I doubt we'll see banks pushing customers to some federated authentication authority whenever they click on the sign-in button. Where it makes sense is protecting high-value transactions with strong and/or multi-party multi-factor authentication.

As cryptic as what I wrote above may sound, the net effect is that a) consumers will be able to buy their favorite secure token at Fry's and use it to protect their bank account without worrying about whether the bank supports the device or not, b) banks of all sizes will be able to support a wide range of authentication methods cheaply, and c) strong authentication vendors will be able to market their products and services directly to consumers.

The biggest hurdle for delegated authentication is that the cost of fraud risk have already become part of the balance sheet. Risk exposure is aggregated and taxed horizontally so that finanical risk is shared as part of operating cost. The net result is that individual customers face minimal financial risk which leaves them little incentives to be interested in strong authentication unless they are required to use them by their banks.


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The Cloud customers can now get authenticated using SIM cards: Transat Technologies enables the service. SIM-based authentication is already being used by some hotspots in Europe and is expected to be a widely used authentication method there. Because Europeans use GSM for their cell phone technologies, they are already used to the concept of the SIM card. They can use the same SIM card for their cell phones and for hotspot authentication, which also means they could receive a single bill for both services. Some of the early SIM-based WLAN authentication solutions are pretty rudimentary. They involve the user sending a message from their cell phone to get a code that allows them to access the WLAN. But the more sophisticated solutions include a SIM card reader on a laptop. The SIM card authenticates the user but also applies encryption and security to the communication between the client and the network. That is likely the offering Transat is delivering for The Cloud. At the CTIA Wireless I.T. show last fall I talked to a handful of companies that are touting SIM-based authentication tools, including some of the big SIM card makers. While they're looking for a U.S. market, most weren't terribly bullish that the authentication method would take off here because people aren't widely used to the concept of using SIM cards. Even GSM users in the U.S. don't often realize that they have a SIM card....

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